Agincourt Community Services Association
Newcomer and Settlement Services
ESL Teacher/Settlement Counselor
Position Description:
Agincourt Community Services Association is looking for individuals with experience in
Settlement Service Sector. You must be hard working and be able to work under
pressure with utmost professionalism. ISAP Programs at Agincourt Community Services
Association are designed to settle Newcomers and Immigrants to increase their success
in settlement and integration in Scarborough.
• Referral, assessment and development of a settlement plan
• Plan and organize a full induction for all new clients.
• Carry out an assessment with potential clients in line with Agincourt Community
services Association s equal opportunities policy.
• Identify housing options with Clients.
• Work with Clients in assessing their needs.
• Work with Clients to develop a needs-based settlement plan.
Facilitating the English Conversation Club
• Create curriculum for the English Conversation Club and design lesson plans.
• Facilitate the English Conversation Club using communicative and learner-centred
approach; provide an instructional format which is responsive to adult learning styles.
• Provide appropriate feedback to learners on an ongoing basis.
Implementing the settlement plan
• Demonstrate a proactive response to working with the Client to prevent and respond
to issues that may put the Client’s tenancy at risk.
• Work with Clients in order to ensure that they have basic skills required for living
independently and maintaining their new homes.
• Liaise effectively with a range of service providers, both voluntary and statutory, in
order to ensure services are available to Clients.
• Accompany Clients to statutory and other agencies and to act as advocate as
• Support Clients to claim all relevant benefits and take up all opportunities for health
improvement, training and personal development.
• Ensure that Clients know and understand their entitlements.
• Ensure that the services are high quality and based on best practice models and
responsive to the needs of Clients.
• Support the work of Volunteers as defined in the organization’s policy on
• Follow-up, as required
• Facilitate information sessions and seminars as needed in co-operation with other
organizations and ACSA departments
• To help organize and conduct on-going outreach/publicity throughout the community
• to provide information about our services and to assess community needs through
innovative outreach methods
• Distributes identified promotional material about the services for newcomers to each
newcomer client 
• Project a positive image of the Agincourt Community services Association at all times.
• Maintain confidentiality, in line with the organization’s policies on confidentiality, on all
matters relating to Clients, Ex-Clients and general Agincourt Community services
Association business.
• Adhere to all Agincourt Community services Association policies and procedures
currently in operation.
• Carry out other duties as directed by the Program Manager.
Skills and Qualifications
• Current Ontario TESL Certification an asset.
• Experience in teaching adult / senior ESL is an asset.
• Bachelor’s degree or social work vocational diploma and at least two years of relevant
experience with a focus on counselling/intervention
• Strong understanding of, and significant experience working with, Toronto’s newcomer
and refugee communities
• Knowledge of immigration and refugee services and of ethno-specific programs and
services (government and agencies) in Toronto to refer newcomers on issues affecting
their quality of life (ie. housing, employment, educational upgrading, and legal status)
• Excellent skills and knowledge of community resources and support available for
immigrants and refugees
• Ability to work independently and cooperatively with staff and volunteers in a culturally
diverse environment and the ability to work in a gender positive and an anti-oppression
focused environment
• Excellent communication and report writing skills; capacity for analytical thinking, goal
and priority setting, and problem solving; experience in adult education and workshop
• The ability to speak a language other than English is an asset
• Excellent networking skills emphasizing outreach which includes development of
promotional materials, partnership development, and establish networks with various
• Ability to work evenings and weekends as required
• Ability to manage a dynamic team coming from diverse backgrounds and who possess
different levels of skills
Hours: 14 – 19hrs/week
Rate: 22.33/hr
Reports to Manager, Newcomer Centre
Please apply BY EMAIL ONLY to:
QUOTE: JOB APPLICATION ESL Teacher/Settlement Counselor
Deadline: May 4th 2011
Interviews: May 9th-11th 2011
Start Date: End of May 2011