2012
RESOURCE GUIDE

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California Hotel & Lodging Association
2 2012 Resource Guide
800-647-1511
503-445-2220
fax 503-655-0778
Chairperson’s Message.............................................................. 4
President & CEO’s Message....................................................... 6
2012 Officers & Executive Committee and Staff....................... 9
Board of Directors ....................................................................10
Committees ............................................................................... 12
Legislative Advocacy ................................................................14
Industry Information
Internet Marketing...................................................................17
Google Strikes Back..................................................................18
Strategies to Green Your Energy Profile
While Reducing Energy Costs................................................. 20
Don’t Let Bed Bugs (and other Pests)
Eat Away at Your Bottom Line................................................. 21
One Size Doesn’t Fit All
Hotels Need Unique Social Media Plans....................................22
California Tourism Industry Facts ............................................23
An overview of facts and figures pertinent to the California
hospitality and lodging industry.
CH&LA Partners ....................................................................... 30
Index of Advertisers .................................................................32
CH&LA & CABBI Products & Services
A comprehensive listing of the products and services
vital to the success of the lodging industry.
Category Heading Index...........................................................33
Products & Services................................................................. 34
Allied Member Index ............................................................... 70
CABBI Vendor Member Index..................................................72
PuBLISHEr
Linda L. Pope, linda@llm.com
SALES MAnAgEr
Roy Melani
SALES rEPrESEnTATIVES
Eric Bauman | Karl Doreza
John Garbett | Dan Hartzog
COVEr DESIgn
Carrie Guest
DESIgn & LAyOuT
Carrie Guest
Juliette Miratsky
All member information in this
publication was provided by CH&LA
and was correct as of October 2012.
2012
resource guide
414 Twenty-Ninth Street
Sacramento, CA 95816-3211
Phone: 916-444-5780
Toll Free: 800-678-2462
FAX: 916-444-5848
www.calodging.com
service@calodging.com
Copyright © 2011. No part of this publication may be copied, rekeyed, reproduced or transmitted in any form or by any other means,
electronic or mechanical, to any information storage or retrieval system without the express written permission of CH&LA. Any
other use other than for what it was intended, or reproduction of any material in this publication, must be with the written
consent of CH&LA. CH&LA has made every effort to ensure the accuracy of the profile information and the placement under the
appropriate classifications. We urge any member who finds any errors in the publication to report them to the Association. The
publisher has taken every precaution to avoid errors in this directory. The advertisers assume complete responsibility to use any
or all brand names, trademarks, guarantees and statements which appear in their advertisements.
Copyright © 2011
On THE COVEr: VICTOrIAn Inn www.victorianvillageinn.com
Built in 1890 by Banker Ira C. Russ, discover the Victorian Inn in the quaint Victorian Village of Ferndale.
Russ’ magnificent tribute to luxury, comfort and craftsmanship is built entirely of native
Humboldt County redwood and remains a historic and notable architectural testament to its time.
One of the most photographed buildings in Northern California, the thirteen-room inn embodies
the elegance and romance of the timber boom era, as every room has a unique story to tell.
Just south of Eureka, on the Northern California coast, this luxurious bed and breakfast combines
romantic accommodations with modern amenities for the convenience of vacationers, tourists
and business travelers. Innkeepers owners, Lowell Daniels and Jenny Oaks, purchased the
Russ Building in 1999.
“Your room is ready!” The unique and nostalgic guest rooms of this Ferndale inn boast of fourteen
and sixteen foot ceilings, beautifully appointed vintage fixtures and furnishings, private baths
and of course, a gourmet breakfast served each morning. Enjoy the inn’s onsite VI Restaurant and
Tavern for lunch, dinner or drinks. Nestled between the Pacific Coast beaches and the Giant Redwoods,
the Victorian Village of Ferndale, CA is a registered historical landmark and features a town center
rich with original Victorian buildings and many tourist activities and attractions.
COnTEnTS
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California Hotel & Lodging Association
4 2012 Resource Guide
The new normal.
I always cringe when someone says it’s a new normal; however, there is
no denying that the industry has evolved greatly in the past year. For the
most part, guests are finally coming back and the lodging industry is on the
upswing. The downside is the ‘new normal’ means that business is not yet
back to the levels we all experienced in 2007, which is now five years ago.
As a small business owner, I’m proud to represent the industry as the 2012
Chair of the California Hotel & Lodging Association. It’s a testament to the
success of CH&LA that an owner of a boutique hotel can become Chair of
the most influential state lodging association in the nation.
Under Pam Richardson’s leadership and direction this past year, CH&LA
and CABBI had very good years. CABBI’s new website has taken its
organization to a new level, and CH&LA’s political advocacy was very
successful in defeating well-intentioned housekeeping legislation that
would have required the unnecessary mandate of fitted sheets in every
hotel. Additionally, our Political Action Committee (CHALPAC) helped build
relationships in the Capitol that were invaluable to our success this year.
This year, advocacy is going to remain a significant focus. Given the
pressures on state and local governments for revenue and a very fragile
California economy, it’s going to demand vigilance in the Capitol to protect
our industry.
And to protect our industry, we need the support of the entire industry.
As an owner, I invest in CH&LA and CABBI to protect my interests and
encourage you to do the same. Whether your property is large or small
like mine, CH&LA is an association that is all about your business and only
about your business.
Best wishes for a better normal in 2012.
Rick Anderson 2012 Chair
ChairPerson’s Message
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California Hotel & Lodging Association
6 2012 Resource Guide
President & CeO’s Message
We work for you.
The sole purpose of the California Hotel & Lodging Association is to protect
the rights and promote the interests of the California lodging industry. If
you are in the lodging industry, we are your biggest advocates.
As a non-profit membership organization, CH&LA and CABBI are directed by
industry leaders who volunteer their time on behalf of the entire industry,
to the benefit of the entire industry. Our boards, councils, committees and
task forces are 100% volunteer-driven and we are extremely lucky to have
their guidance.
This leadership has guided our association quite well, especially in this
past year. Our advocacy efforts resulted in stopping legislation that would
have required fitted sheets for every hotel in California and mandated
long-handled tools for housekeepers (even if they preferred short-handled
tools). Additionally, we influenced legislation that would have limited room
cleaning to a minimum time to clean each room, regardless of room size
or any other factor. And these are just two of the myriad of issues that we
watch, analyze, track, and lobby. Just with these two examples, we saved
the industry over $30 million in unnecessary regulations.
Additionally, our education and networking offerings continue to grow.
Our conferences were our best ever and this year, we produced the highly
successful California Tourism Safety & Security Conference in conjunction
with the Anaheim Police Department, among others.
We didn’t do this alone. Our partnerships with the American Hotel &
Lodging Association, the Asian American Hotel Owners Association, and
many, many state, regional, and local organizations all contributed greatly
to our success. Additionally, the team at our Sacramento office contributes
greatly to our successes. We couldn’t do it without either the industry
support or the efforts of our exceptional group in Sacramento.
CH&LA and CABBI are all about your business and only about your business.
Lynn
Mohrfeld, cae President & CEO
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PEOPLE TO knOw
Lynn Mohrfeld, CAE, IOM
President & CEO
Direct: 916-554-2664
lynn@calodging.com
Jim Abrams
Member Legal Advisor
Direct: 916-425-8476
Jennifer Flohr, CAE, CMP
Senior Vice President
Direct: 916-554-2667
jennifer@calodging.com
randi knott, MPA
VP of Gov’t & Legal Relations
Direct: 916-554-2677
randi@calodging.com
Susan ragatz
Education Director
Direct: 916-554-2678
susan@calodging.com
Sue norton
Office Services Coordinator
Direct: 916-554-2660
sue@calodging.com
2012Officers &
Executive
 Committee
CH&LAStaff
Michelle Donohue
Accounting/Operations Manager
Direct: 916-554-2663
michelle@calodging.com
Ellen Anderson
Membership Manager
Direct: 916-554-2662
ellen@calodging.com
Jason kilpatrick
Membership Manager
Direct: 916-554-2665
jason@calodging.com
Jenn wheaton
Marketing & CABBI
Program Coordinator
Direct: 916-554-2673
jenn@cabbi.com
Marjorie woodbridge
CABBI Membership Manager
Direct: 916-554-2675
marjorie@cabbi.com
Jenai wyatt
Member Services Coordinator
Direct: 916-554-2668
jenai@calodging.com
Chair
rick Anderson
Owner
Casa Tropicana
Bed & Breakfast Inn
610 Avenida Victoria
San Clemente, CA 92672
949-492-5497
FAX: 949-492-2423
rick@rickstropicana.com
Vice Chairperson
Allan Farwell
General Manager
Hyatt Grand Champions
Resort, Villas & Spa
44-600 Indian Wells Lane
Indian Wells, CA 92210
760-674-4074
FAX: 760-341-1000
afarwell@hyatt.com
Secretary/Treasurer
Bimal Patel
Partner
Hotel Zico
200 East El Camino Real
Mountain View, CA 94040
650-696-8200
FAX: 650-965-2859
bimal@concepthotelgroup.com
Immediate Past Chair
Pam richardson, CHA
Barmaper & Associates
11595 Addison Street
Valley Village, CA 91601
818-763-2088
FAX: 818-623-0447
pam@barmaper.com
AH&LA Director
Tony Bruno
Vice President
Disneyland Resort Hotels
& Downtown Disney
1600 South Disneyland Drive
Anaheim, CA 92802
714-300-7700
FAX: 714-300-7701
tony.bruno@disney.com
Audit Committee
Chair
Steve robbins, CHA
Los Angeles Waterfront
Business Development
P.O. Box 6236
Torrance, CA 90504
310-832-2183
FAX: 310-370-4345
srobbins@concentric.net
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California Hotel & Lodging Association
10 2012 Resource Guide
PEOPLE TO knOw
Board of Directors
Bruce Abney
Owner
El Morocco Inn & Spa
66810 Fourth Street
Desert Hot Springs, CA 92240
760-288-2527
FAX: 760-288-2523
bruce@elmorrocoinn.com
Bhupen Amin
Chief Operating Officer
Lotus Hotels & Investments
1867 Ygnacio Valley Road #374
Walnut Creek, CA 94598
925-299-0600
Cell: 925-250-8600
FAX: 925-226-1989
bhupen@lotushotels.com
Luis Barrios
General Manager
Best Western Hacienda
Hotel-Old Town
4041 Harney Street
San Diego, CA 92110
619-298-4707
FAX: 619-298-3743
lbarrios@haciendahotel-oldtown.com
Ed Bear
Vice President
AutoClerk, Inc.
936 Dewing Avenue, Suite G
Lafayette, CA 94549
925-284-1005
FAX: 925-284-3423
ed@autoclerk.com
David Britton
General Manager
Holiday Inn Torrance
19800 South Vermont Avenue
Torrance, CA 90502
310-781-9100
FAX: 310-327-8296
david.britton@hg.com
Fred De Stefano
Senior Vice President
Larkspur Hotels & Restaurants
125 East Sir Francis Drake Boulevard
Suite 200
Larkspur, CA 94939
415-945-5071
FAX: 415-945-5001
fdestefano@larkspurhotels.com
Carl Doughty
President
Pacific Plaza Hotels, Inc.
1000 Marina Village Parkway
Suite 100
Alameda, CA 94501
510-263-4282
FAX: 510-523-5106
cdoughty@pacificplazahotels.com
Mike getto, CHA
Director of Sales & Marketing
Holiday Inn San Clemente Resort
25205 La Paz Road
Laguna Hills, CA 92653
949-361-3000
FAX: 949-361-2472
mgetto@thelagunahillshotel.com
Bill gunderson
General Manager
Anaheim Marriott Hotel
700 West Convention Way
Anaheim, CA 92802
714-750-8000
FAX: 714-748-2477
bill.gunderson@marriott.com
Terri Haack
Executive Vice President/
Managing Director
Terranea Resort
6610 Palos Verdes Drive South
Rancho Palos Verdes, CA 90275
310-265-2801
FAX: 310-265-2700
thaack@destinationhotels.com
Jon Handlery, CHA
Senior Vice President
Handlery Hotels, Inc.
351 Geary Street
San Francisco, CA 94102
415-781-7800
FAX: 415-781-0269
jon@handlery.com
Steve klein, CHA
General Manager
Radisson Hotel &
Conference Center
2233 Ventura Street
Fresno, CA 93721
559-268-1000
FAX: 559-441-2954
steve.klein@radissonfresno.com
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PEOPLE TO kn
O
w
Bud Allen
Robert Begley
H. Joel Biggs, CHA
Frank Bret
Tim Bridwell
Dave Britton
Michael Bullis
Jack Campbell
John Campbell
Willard Davis
Thomas DeAngelo
Raymond Esperti
Peter Fuller
Holger Gantz
Jack Giacomini, CHA
Robert Groves
Michael Handlery, CHA
Paul Handlery
Paul Hower, CHA
Don Johnson, CHA
John Kirsch
Harold LaVon
Werner Lewin
Ted Lyman, CHA
William Mallet
Thomas Marshall
Jerry Morrison
Richard Moss
Harry Mullikin
Sandy Parker, CHA
Cindy Power
William Quinn
Hilmar Rosenast
Joel Rothman
Thomas Vincent, IV, CHA
Robert Wilhelm, CHA
Warren Wilkie, CHA
Richard Williams, CHA
Gerald Wolsborn
Directors emeritus
Mark LeBlanc
Senior Vice President, Business Dev.
The Rim Corporation
915 17th Street
Modesto, CA 95354
209-602-4432
FAX: 209-523-2762
mleblanc@rimhospitality.com
Peggy Mosley
President/CEO
Groveland Hotel, Inc.
P.O. Box 289
Groveland, CA 95321
209-962-4000 x301
FAX: 209-962-6674
peggy@groveland.com
Michael Pace
General Manager
W San Francisco
181 Third Street
San Francisco, CA 94103
415-777-5300
FAX: 415-817-7823
michael.pace@whotels.com
Pragna Patel-Mueller
Founder/CEO
Samata Management, Inc.
604 Henderson Avenue, Suite 200
San Luis Obispo, CA 93401
805-544-5651
FAX: 805-546-0734
pragna@samatamanagement.com
Tom Patton, CHA
General Manager / Partner
Ramada Limited
4770 Calle Real
Santa Barbara, CA 93110
805-964-3511
FAX: 805-964-0075
tpatton@sbramada.com
Candace Savage, MHS
Regional Manager
USA Today
No. California/Hawaii Region
5000 Hopyard Road, Suite 200
Pleasanton, CA 94588
925-224-7505
FAX: 925-227-1348
csavage@usatoday.com
Pat Seminario
General Manager
Marriott Ventura Beach Hotel
2055 East Harbor Boulevard
Ventura, CA 93301
805-943-6000
FAX: 805-643-7137
pat.seminario@marriott.com wes Tyler, CHA
General Manager
Chancellor Hotel On Union Square
433 Powell Street
San Francisco, CA 94102
415-248-2461
FAX: 415-395-9476
wtyler@chancellorhotel.com
Carl
winston
Director
San Diego State University
School Hospitality
& Tourism Management
5500 Campanile Drive
San Diego, CA 92182
619-594-5254
FAX: 619-594-3320
carl.winston@sdsu.edu
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California Hotel & Lodging Association
12 2012 Resource Guide
CH&LA Committees
CABBI Council
Responsible for ensuring that CH&LA provides
the optimum mix of benefits and services
for bed and breakfast innkeepers, to include
marketing, education, communication,
and networking. Monitors current, and
identifies and inaugurates new services and
benefits. Ensures that the association’s bed
and breakfast members have adequate and
appropriate ways to discuss items of mutual
interest, to address issues impacting this
unique segment of the lodging industry, and
to interface effectively with CH&LA.
Chair: Bruce Abney
El Morocco Inn & Spa
Vice Chair: John Spear
Hotel Drisco
Jim Beazley
Beazley House Bed & Breakfast
Michele Berry
The Morgan
Ann Callahan
Hillcrest House Bed & Breakfast
Doug Cook
Brannan Cottage Inn
Lowell Daniels
Victorian Inn
Lani Eklund
Inn At Locke House
Melanie gideon
Captain’s Inn at Moss Landing
Margo graham
Goodman House
Don Martine
Martine Inn
Stephanie McCaffrey
McCaffrey House B&B
Peggy Mosley
Groveland Hotel
Staff Liaison: Jenn wheaton
CABBI Program Manager
CHALPAC Board of Directors
Governs the California Hotel & Lodging
Association Political Action Committee.
Responsible for overseeing solicitation and
fundraising activities. Working in consultation
with CH&LA’s legislative advocates, considers
and approves contributions to candidates for
California statewide office, the Legislature,
and the Board of Equalization.
Chair: rené Boskoff
Monterey Marriott Hotel
Tony Bruno
Disneyland Resort Hotels
Dave Costain
Team San Jose
Frank de Lima
California Policy Advisors
James Eiler, Esq.
Kaiser, Swindells & Eiler
Allan Farwell
Hyatt Grand Champions Resort & Spa
Mike getto, CHA
Holiday Inn San Clemente Resort
Marc koonin
Sedgwick LLC
Elvin Lai
Ocean Park Inn
robert (rJ) Mayer, Jr.
Robert Mayer Corp.
Peggy Mosley
Groveland Hotel
Pascal naneix
Motel 6
Anand Patel
Royala Motel
Pragna Patel-Mueller
Samata Management, Inc.
Tom Patton, CHA
Ramada Limited Santa Barbara
Pam richardson, CHA
Barmaper and Associates
Stephen robbins, CHA
Los Angeles Waterfront
Business Development
Pat Seminario
Marriott Ventura Beach Hotel
wes Tyler, CHA
Chancellor Hotel on Union Square
Carl winston
San Diego State University
Staff Liaison: randi knott, MPA
VP of Gov’t & Legal Relations
As a membership organization, the California Hotel & Lodging Association
depends on the dedication and commitment of its members to ensure the
vitality of association programs. Each year, hundreds of members serve on the
association’s committees. The committees are established by the CH&LA Board
of Directors and Executive Committee or by the corporate bylaws to oversee
ongoing activities of the association.
Audit/Investment Committee
Responsible for “macro-level” oversight
of CH&LA’s financial condition, to include
supervising internal controls, procedures
for preparation of financial statements,
investments, annual audit of CH&LA and its
affiliates, tax returns, and retirement fund
management.
Chair: Steve robbins, CHA
Los Angeles Waterfront
Business Development
Carl Doughty
Pacific Plaza Hotels, Inc.
Don Johnson, CHA
Vagabond Inn
Steve klein, CHA
Radisson Hotel & Conference Center
Tom Patton, CHA
Ramada Limited Santa Barbara
Pam richardson, CHA
Barmaper and Associates
wes Tyler, CHA
Chancellor Hotel on Union Square
Staff Liaison: Michelle Donohue
Accounting & Operations Manager
CABBI Conference Committee
Responsible for ensuring that the InnSpire
Annual Conference & Trade Show provides
the educational opportunity for bed and
breakfast innkeepers and a conference & trade
show for innkeepers to stay informed about
all aspects of the hospitality and tourism
industry, from business strategies to culinary
skills and Internet marketing to property
improvements. Also, ensures that bed and
breakfast members have adequate and
appropriate ways to discuss items of mutual
interest and to address issues impacting this
unique segment of the lodging industry.
Chair: Stephanie McCaffrey
McCaffrey House B&B
Bruce Abney
El Morocco Inn & Spa
Carol & Jim Beazley
Beazley House Bed & Breakfast
Ann Callahan
Hillcrest House Bed & Breakfast
Doug Cook
Brannan Cottage Inn
Lani Eklund
Inn At Locke House
Margo graham
Goodman House
John Spear
Hotel Drisco
Marjorie woodbridge
Casa Tropicana Bed & Breakfast Inn
Staff Liaison: Jennifer Flohr, CAE, CMP
Senior Vice President
PEOPLE TO knOw
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Education Foundation
Board Of Directors
Governs the California Hotel & Lodging
Association Education Foundation, CH&LA’s
IRC Section 501(c)(3) public charity. Provides
scholarships as well as financial support for
CH&LA’s education-related activities and
programs.
robert Balmer, CHA
Doubletree Hotel San Jose
Brian Blake
San Diego State University
Fred De Stefano
Larkspur Hotel & Restaurants
Allan Farwell
Hyatt Grand Champions Resort & Spa
Jason Feger
Hacienda Hotel & Conference Center
Peter Fuller
Sheraton Corporation
Mike getto, CHA
Holiday Inn San Clemente Resort
Elliot katz
Peerless Coffee & Tea
Jason McCarthy
Hospitality Innovations of Santa Barbara
Tom Patton, CHA
Ramada Limited Santa Barbara
Candace Savage, MHS
USA Today, No. California/Hawaii Region
Pat Seminario
Marriott Ventura Beach Hotel
wes Tyler, CHA
Chancellor Hotel on Union Square
Staff Liaison: Susan ragatz
Education Director
Director Emeritus
Paul r. Handlery
Handlery Hotels, Inc.
gov’t & Legal relations Committee
Provides oversight and direction regarding
CH&LA’s multi-faceted governmental and
legal affairs program, to include advocating
for and representing the lodging industry in the
California Legislature, before numerous state
regulatory agencies, and at the local level, as
well as legal activities on behalf of the lodging
industry. Works closely with CH&LA Political
Action Committee.
Co-Chair: rené Boskoff
Monterey Marriott Hotel
Co-Chair: Allan Farwell
Hyatt Grand Champions Resort & Spa
rick Anderson
Casa Tropicana Bed & Breakfast Inn
Tony Bruno
Disneyland Resort Hotels
Dave Costain
Team San Jose
Cherie Davis
Miyako Hybrid Hotel
Frank de Lima
California Policy Advisors
James Eiler, Esq.
Kaiser, Swindells & Eiler
Mike getto, CHA
Holiday Inn San Clemente Resort
robert (rJ) Mayer, Jr.
Robert Mayer Corp.
Peggy Mosley
Groveland Hotel
Pascal naneix
Motel 6
Anand Patel
Royala Motel
Pragna Patel-Mueller
Samata Management, Inc.
Tom Patton, CHA
Ramada Limited Santa Barbara
Pam richardson, CHA
Barmaper and Associates
Stephen A. robbins, CHA
Los Angeles Waterfront
Business Development
Pat Seminario
Marriott Ventura Beach Hotel
wes Tyler, CHA
Chancellor Hotel on Union Square
Carl winston
San Diego State University
Staff Liaison: randi knott, MPA
VP of Gov’t & Legal Relations
nominating Committee
The nominating Committee develops a slate of
candidates for board service that exemplifies
a professional executive profile and seeks
board members representing the diversity of
CH&LA’s membership, including geography,
property size, and membership type.
Chair: rick Anderson
Casa Tropicana Bed & Breakfast Inn
Bhupen Amin
Lotus Hotels & Investments
rené Boskoff
Monterey Mariott Hotel
Jon Handlery, CHA
Handlery Hotels, Inc.
Don Johnson, CHA
Vagabond Inn
Pam richardson, CHA
Barmaper and Associates
wes Tyler, CHA
Chancellor Hotel On Union Square
Staff Liaison: Lynn Mohrfeld, CAE, IOM
President & CEO
Owner/Operator Council
Provides oversight and perspective to CH&LA’s
activities as they relate to and affect owners
and operators of lodging properties.
Chair: Bhupen Amin
Lotus Hotels & Investments
Bobby Bharat newman
Best Western Oakland Airport
Kiran Patel
Pacific West Hotels
naz Patel
Econo Lodge & Guesthouse Inn Southgate
Pramod Patel
RAPS Hospitality
raman (raymond) Patel
Central Valley Hotels
rohit ranchhod
Hospitality Management, Inc.
Staff Liaison: Lynn Mohrfeld, CAE, IOM
President & CEO
PEOPLE TO knOw
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California Hotel & Lodging Association
14 2012 Resource Guide
LEgISLATIVE ADVOCACy
Communicating with your elected officials is very important and deserves a certain
amount of care, as well as following expected protocol, to be effective.
The following tips aim to improve the effectiveness of your correspondence, regardless
of the means you choose to deliver your message.
A letter is a direct way to communicate with a state legislative office.
When writing a letter, this list of suggestions will improve its effectiveness:
To find your state legislator’s phone number, you may use our searchable
online state legislature directory at www.calodging.com or call the California
Clerk’s Office at 916-319-2856 and ask for your Senator and/or Representative’s
office. Upon reaching your state legislator on the phone, it’s easiest to follow
these four basic steps:
1
IDENTIFY yourself by name and the
organization (if any) that you represent
or the town from which you are calling.
2EXPLAIN why you are calling: “I am calling
to support/oppose Assembly Bill: AB____,
Senate Bill: SB____.” Be polite and concise.
Creating one or two talking points will focus
the content of your message. Too much
information may confuse your message. Ask
your legislator his/her position on this issue.
Don’t assume that your legislator has prior
knowledge of your issue. Be calm, respectful,
and be prepared to educate, using local
examples to accentuate your point.
3REQUEST a written response to your
phone call if you did not speak to your
• Individually written letters, rather than
mass generated form letters, make a greater
impression on your legislator. Type your
name, address, and phone number at the top
or, put it on your company stationary.
• Send it to the correct location. The
California State Legislature is in session
January through September. When the
legislature is out of session, it may be
Phoning Your Elected Officials
Writing Your Elected Officials
more effective to send your letter to your
legislator’s district office.
• Be specific. Your purpose for writing
should be stated in the first paragraph of
the letter. If your letter pertains to a specific
piece of legislation, be sure to identify its
full name and number, e.g. Assembly Bill:
A________, Senate Bill: S________. Try to
send your letter while the issue is still alive.
legislative member. If the legislator requires
further information, provide it as soon as
possible via email, fax or post.
4THANK the person who took the phone
call for their time and consideration.
Keep in mind that California’s state legislature
is only in session from January to September,
so try to get the number for your legislator’s
district office. Telephone calls are often taken
by a staff member and not the actual legislative
member. Ask to speak with the aide who
handles the issue to which you wish to comment.
If they are not available, you may also
leave a message. If you speak with someone
other than your legislator, take down their
name, title and direct line if available.
CH&LA_12_Front.indd 14 12/12/2011 3:33:13 PM
www.calodging.com
800-678-2462 15
Meeting with an elected official or staff is a very effective way to convey a
message about a specific legislative issue. Below are some suggestions to
consider when planning a visit to an elected official’s office.
Plan Your Visit Carefully
Be clear about what it is you want to achieve;
determine in advance which assembly or
senate member or committee staff you need
to meet with to achieve your purpose.
Make an Appointment
When attempting to meet with a legislative
member, contact the Appointment Secretary/
Scheduler. Explain your purpose and who you
represent. It is easier for legislative staff to
arrange a meeting if they know what you wish
to discuss and your relationship to the area or
interests represented by the member.
Be Prompt and Patient
When it is time to meet with a legislative
member, be punctual and be patient. Allow
additional time to park and go through
security checks. It is not uncommon for an
assembly or senate member to be late, or
to have a meeting interrupted, due to the
member’s crowded schedule. If interruptions
do occur, be flexible. When the opportunity
presents itself, continue your meeting with a
member’s staff.
Be Prepared
Whenever possible, bring to the meeting
information and materials supporting
your position. Members are required to
take positions on many different issues.
In some instances, a member may lack
important details about the pros and cons
of a particular matter. It is therefore helpful
to share with the member information
and examples that demonstrate clearly
the impact or benefits associated with a
particular issue or piece of legislation.
Be Political
Members of the legislature want to
represent the best interests of their district
or state. Wherever possible, demonstrate
the connection between what you are
requesting and the interests of the member’s
constituency. If possible, describe for the
member how you or your group can be of
assistance to him/her. Where it is appropriate,
remember to ask for a commitment.
Be Responsive
Be prepared to answer questions or provide
additional information, in the event the
member expresses interest or asks questions.
Follow up the meeting with a thank you
letter that outlines the different points
covered during the meeting, and send along
any additional information and materials
requested.
Visiting Your Elected Officials
LEgISLATIVE ADVOCACy
The Honorable (Full Name)
State Capitol, (Room Number)
California Senate
Sacramento, CA 94249
To a State Senate Member
 Call CH&LA Govermental &
Legal Relations staff with your
questions. We are here to help.
916-554-2677
Questions?
The Honorable (Full Name)
State Capitol, (Room Number)
California Assembly
Sacramento, CA 94249
To a State Assembly Member
• State your position. Explain why you
support or oppose this particular issue. Keep
in mind that local examples concerning the
impact of this legislation are very powerful.
Be courteous and to the point, keeping your
letter focused on one issue.
• Ask for a response. Indicate to your
legislator that you would appreciate a
reply containing his/her position on the
issue. “Sincerely yours” is a proper way to
conclude your letter.
• Follow up. If you agree with your
legislator’s vote, take the time to let him/her
know that. Similarly, if you disagree with his
or her vote, inform your legislator.
Keep in mind that heightened security
measures have dramatically increased the
time it takes for a letter sent by post to
reach the offices of federal or state legislators.
More and more, citizens are using emails and
faxes to communicate their concerns and
increasingly elected officials’ offices prefer
electronic communications for constituent
contact.
CH&LA_12_Front.indd 15 12/12/2011 3:33:13 PM
Your Vendors and Agreements Can Make the Difference
By Mitchell Miller, JD, MBA and Margarita Calpotura, JD
CH&LA_12_Front.indd 16 12/12/2011 4:29:25 PM


www.calodging.com
800-678-2462 17
Internet
Your Vendors and Agreements Can Make the Difference
By Mitchell Miller, JD, MBA and Margarita Calpotura, JD
With the emergence of smart phones and tablets, consumers
are increasingly relying on online searches to find hotels;
while they’re using social media and user-generated websites
to select hotels. Having an internet presence and skillfully using
internet marketing are essential to attracting guests and maximizing
market share. Furthermore, monitoring online reviews
can improve guest satisfaction.
Internet marketing companies do everything from building
websites, to providing search engine optimization (SEO), to online
reputation management. A successful online campaign can
improve a hotel’s placement in internet search results and help
push negative reviews to appear further down in results.
Contracts for these services differ. Here are some key issues to
keep in mind when shopping for an internet marketing company:
•	 Internet marketing options. Ask what services
they offer in addition to building the website.
Website development and hosting may be optional
if you already have a site, but should be customized
for search engine optimization, social media
optimization, pay-per-click campaigns, e-mail marketing,
and reputation management.
If using e-mail marketing, confirm that the company
has best practice procedures ensuring compliance
with anti-spam regulations, and can develop
compliance guidelines for the hotel as well.
•	 Ownership of the domain name, website content,
website designs, website codes, and website
files. Some contracts provide for the internet
marketing company to own these various materials,
but hotels should negotiate ownership of the
materials and copyright. Then, upon termination
of the company's services, you are able to maintain
ownership of the domain name and website
content.
•	 Websites for competitors. You are not the internet
marketing company's only client. Inquire about
the company's services to other hotels. While the
company likely treats this information as confidential,
ensure that the company is not developing
websites with a similar look and feel for your
competitor.
•	 Return on Investment (ROI) tracking. Determine
their level of involvement, whether they will simply
provide ROI reports, or take steps to improve
ROI. Analyzing these reports can help hotels understand
the traffic to lead and customer conversion
ratios that will help hotels achieve their
marketing ROI goals. In short, ROI tracking shows
which marketing efforts are effective, and which
are not worth the costs.
•	 Reputation management. Consumers are increasingly
relying on social media and review sites for
recommendations. If a disgruntled guest posts
a negative review, contact the guest to attempt
to address their concerns. Most social media and
review sites have messaging capabilities to reach
posters. However, if the guest refuses to remove
the posting or cannot be contacted, there are
companies who offer reputation management
services, and can make the negative reviews less
visible in internet searches.
Conclusion
In a society where guests can search for, read and write reviews
about, and book stays with hotels in a matter of seconds, it is
important for hotels to create, monitor, and manage their online
presence. It is also important to negotiate agreements with
vendors that maximize your return and protect your interests.
Miller Law Group, P.C. is a full-service hospitality law firm representing hotel owners and management companies.
For more information about the firm, visit www.millerlg.com or contact us at 650-566-2290.
CH&LA_12_Front.indd 17 12/12/2011 4:31:32 PM
by Bill Mitchell, Co-founder, RezStream, Denver, Colorado
Though Google currently dominates
the market in revenue-generation for
hospitality businesses, it doesn’t mean
that Google is resting easy. Social media
websites are all the rage these days and
Google is in an epic battle with Facebook
to see which will emerge as the leading
search engine and social media stage.
In the past year, Google has been
modifying its algorithm to provide the
most relevant results, while still ensuring
the user experience is interactive and
engaging. Integrating features such as
Google Places and Google +1, Google
continues to produce the most pertinent
results, while trying to steal some of
Facebook’s thunder as a social media
juggernaut.
It is more important than ever for
hospitality businesses to stay on top of
Google’s latest enhanced services. The
impact of not adjusting to the changes
made by Google could cost your
business valuable traffic and decrease
revenue to your site. By staying on top
of what’s happening at Google, you
will outperform your competitors. The
old adage that “Google never sleeps”
is truer than ever before. Let’s now
examine some of the major changes
at Google this past year and how
they impact your ongoing marketing
strategies.
Google Places
In October 2010, Google updated its
Google Places (previously known as
Google Local/Maps) feature. With this,
Google began showcasing a blend of
localized and traditional organic results.
This forever changed the strategy
behind how marketers optimize
websites and organic rankings are
displayed. Businesses that have focused
on developing a solid Google Places
listing, coupled with traditional search
engine optimization strategies, have
benefited from higher search rankings
and website traffic.
When we use Google best practices
to optimize Google Places listings for
RezStream clients, our statistics validate
that traffic into our clients’ websites has
doubled from using this resource. In July
2011, Google revised their Google Places
listings again, which visibly affected
what kinds of reviews are showcased
on their engine. Instead of pulling in
reviews directly from third party review
sites such as Yelp, TripAdvisor, and
Facebook, Google now only displays the
reviews written in Google. However,
Google continues to link to those
resources from the Google Places listing.
rezStream Tip:
Make sure the information on your website
is consistent with your Google Places listing,
review sites and directories. Take advantage
of the new changes that allow you to add
extra information about your business:
categories, photos, videos, etc. You can
go to Google.com and search for “Google
Places Help” for information on how to set
up a correct Google Local account.
Content of your site
—Be original!
Google also does many minor algorithm
and several major algorithm updates
each year. In February 2011, Google
released the important ‘Panda Update,’
which rewards sites that have original
content and high visitor engagement.
Conversely, sites that duplicate other
websites’ content and have a low user
experience are penalized in search
results. Large websites that are scraping
information from other websites to
gain an advantage in the search engines
are the target of this update. These
sites, which were copying content from
others, dropped dramatically in Google’s
rankings. From what RezStream has
seen documented, this Google change
has not impacted most small hospitality
businesses. Even with that knowledge,
it is still wise to follow Google’s best
practices in all your online marketing
strategies.
rezStream Tip:
Make sure your website content is original.
Limit content on web pages to 200 words
or less. If you have a blog, make sure
to write about relevant topics and link
to your website pages from your blog.
Create unique activities pages that focus
on popular local activities. Do not copy
activities information from other resources
such as your chamber of commerce website.
The bottom line is that the content on your
website must be your own!
The Panda Update also considers the type
of user experience while on the website.
Old, out-dated sites, which don’t engage the
visitor and consequently have high bounce
rates, may be pushed down in the organic
search results. Google’s goal is to provide
the most relevant information with sites
that also offer the best user experience.
California Hotel & Lodging Association
18 2012 Resource Guide
CH&LA_12_Front.indd 18 12/12/2011 3:33:23 PM
Pay per click
and Adwords
Many hospitality businesses make a key
mistake of not having a professionally
created and managed pay per click
(PPC) account. Though it’s simple to
set up a PPC account, by consulting a
professional, the end result is not only
more traffic, but also at a decreased
cost, with higher conversions. Make
sure you also have custom website
landing pages for all your PPC ads. You
will make more money if you increase
your conversion rates from custom PPC
landing pages.
Google has recently made some
revisions to its Google Adwords Program
to attract mobile and tablet users. These
changes include allowing businesses
to create mobile ads and accurately
track its marketing results. Employing a
mobile marketing strategy has proven
to be a viable trend with each passing
year. Google is also offering a new
Mobile Offer Ads that allows businesses
to showcase a coupon, along with their
business location, and phone number.
If you live in a highly populated area
that has more mobile users; it is wise to
consider taking advantage of these new
Adwords features.
Recent changes
at Google
Google released its new Google +1
feature in the Fall of 2011, which was
created to compete with Facebook’s
“Like” feature. Since Google drives the
majority of traffic to websites, they have
a built-in advantage in adding a feature
that allows consumers to instantly
provide positive feedback about a
business in the search engine rankings.
RezStream recommends activating the
Google +1 widget to your website and
then tracking any generated results in
the Google Webmaster tools dashboard.
Google +1 has become part of Google’s
algorithm that determines how sites
are ranked. Presently, it remains unclear
how much impact Google +1 will have
on the organic rankings. However, as
with Google Places, your hospitality
business should be utilizing Google +1 in
its marketing strategies.
A final change at Google that is critical
to your overall marketing plan is the
emergence of their asynchronous
tracking feature. Almost all small inns
have some sort of tracking script on
their website, which allows them to
track total site visits, time on site, new
versus returning guests, and so forth.
However, the Google Asynchronous
Tracking feature takes tracking to a
whole new level. When set up correctly
(in a Google Analytics account), and
combined with an online booking
engine that supports the new Google
specification, you can now track revenue
all the way to the source! This is vital
to understanding where your online
revenue is generated and how future
marketing dollars should be delegated.
Tracked data also provides valuable
insight as to which keywords produced
revenue and which ones did not.
Furthermore, you can examine results
for both organic and PPC campaigns.
You can also track revenue from popular
websites. Having a complete picture of
why, when, where, and how your site is
performing allows you to make a bettereducated
decision on how to spend your
future marketing dollars.
rezStream Tip:
The new RezStream Booking Engine (Rez2U)
is one of the only booking engines in the
hotel industry that fully supports the new
Google Asynchronous Tracking feature at no
additional cost. Rez2U is also less expensive
to use than some of the larger booking
engines on the market. When you can track
revenue to the source for free, and you can
save more money on every online booking,
that is a win/win for your business.
www.calodging.com
800-678-2462 19
Strikes Back!
Conclusion: There is no doubt that Google is aware of the threat that Facebook and other social media sites present to
endanger Google’s dominance. Facebook gets its share of user traffic, it is a good source of marketing for restaurants and
overall branding awareness. However, when it comes to making money for your inn, Google is still the king of the search
engine world. RezStream’s expert advice is to spend 80–90% of your efforts on Google marketing and your business will be
rewarded with increased website traffic and improved online revenue. Make sure you keep up on Google’s latest changes;
don’t be outsmarted by your competitors by falling behind on services that can help your business. Finally, do not start and
stop your marketing effort. A steady course of action is always best in the online arena, where change takes place at a rapidfire
rate, and the big boys battle it out for supremacy.
About the author:
Bill Mitchell is co-founder and Chief Operating Officer for RezStream, located in Denver, Colorado. RezStream sells reservation
software, online reservation booking engine services, Global Distribution System services, custom website designs, and
flexible Internet marketing plans to businesses of all sizes in the hospitality industry.
CH&LA_12_Front.indd 19 12/12/2011 3:33:23 PM
California Hotel & Lodging Association
20 2012 Resource Guide
In California and across the country, numerous factors—
including costly imports and the growing demand for
environmentally-friendly choices—are driving hotels to
evaluate existing energy usage patterns and determine
effective and affordable strategies to address these
challenges.
For hotels and hospitality professionals preparing to tackle
energy issues, here are some practical ways to diversify
energy consumption and cut back on costs in the process:
Renewable Energy Certificates (RECs)
Did You Know? One available means to incorporate
renewable energy into an energy portfolio is through the
purchase of RECs.
RECs are designed to recognize renewable energy such as
solar, wind, hydro and biomass. REC purchases support the
operation and financing of renewable energy, which in turn
lessens our dependence on fossil fuels.
The most immediate environmental impact is the avoidance
of harmful chemicals and greenhouse gases that would have
been released into the atmosphere by fossil fuel generated
sources. RECs also can be applied by hotels toward
Leadership in Energy and Environmental Design (LEED)
certification and similar environmental programs.
On-Site Power
Did You Know? Constructing on-site renewable power
generation is another viable and potentially profitable means
of limiting dependency on fossil fuels and ensuring reliability
of power supplies.
On-site power systems may generate enough renewable
electricity to directly meet the energy demands of the hotel
and its operational systems. These systems also drastically
reduce emissions and reduce demand on local electric grids,
freeing up hundreds of watts of power.
Load Response
Did You Know? Hotels that enroll in a load response
program can earn economic incentives by reducing their
electricity load at times when the power grid is under stress.
When demand starts to increase on the hottest or coldest
days of the year, hotels participating in a load response
program agree to reduce their energy output for a specific
period of time to make more energy available on the regional
power grid. This helps prevent blackouts and power failures.
Once enrolled, hotels earn payment for participating in the
program and receive additional payments for reducing their
energy output when the regional power grid is under stress.
Most hotels have backup generators and in many areas, these
properties can be enrolled in load response programs.
Heating, Ventilating and
Air-Conditioning (HVAC) efficiency
Did You Know? According to the U.S. Department of
Energy (DOE), HVAC accounts for 40–60% of the energy used
in U.S. commercial buildings. That makes it a good target for
energy savings.
Scheduled maintenance on HVAC is important, including
cleaning burners and air conditioning coils, replacing and
cleaning air filters, and checking ducts and pipe insulation for
damage. Without proper maintenance, this system will run
inefficiently, wasting energy.
For more details about how Constellation Energy can
assist you with your sustainable energy solutions, contact
sustainable-solutions@constellation.com.
Strategies to Green
Your Energy Profile
While Reducing
Energy Costs
www.constellation.com
CH&LA_12_Front.indd 20 12/12/2011 4:34:38 PM
The ThermaPureHeat process is licensed to companies around the world. Currently, more than 40 companies throughout
North America, including Alliance Environmental, have been granted licenses to use ThermaPureHeat. With over 55 years of
combined experience and more than 55,000 environmental clean-up projects completed, Alliance (allliance-enviro.com) is
one of the fastest growing qualified environmental companies in California.
Don’t Let BeD Bugs
About thermaPure and Alliance
the oLD sAying “sLeeP
tight, Don’t Let the
BeDBugs Bite” is more
thAn just An oLD wives
tALe. BeD Bugs hAve
once AgAin reAcheD
ePiDemic ProPortions
in the us.
www.calodging.com
800-678-2462 21
Strategies to Green
Your Energy Profile
While Reducing
Energy Costs
Until now, pest control companies have
relied upon toxic chemicals and powders
applied directly to mattresses, bedding
and into structures. More often than
not, multiple treatments are required
because chemical treatments require
direct contact on bedbugs and their
eggs to be effective. This exposes both
guests and staff to potentially harmful
chemicals.
A new, patented pesticide-free
technology has been introduced that
has proven 100% effective in laboratory
and on-the-job testing: ThermaPureHeat.
why heat is a Better
Alternative to chemicals
“All organisms have a specific thermal
death point. Bedbugs and their eggs die
at temperatures around 113 degrees,”
says Joe McLean, CEO of Alliance
Environmental, whose company first
introduced the process to California.
Instead of using toxic chemicals,
licensed ThermaPureHeat technicians
direct heated air into a single room or an
entire structure, where it penetrates into
the cracks and crevices where bedbugs
hide and chemicals can’t effectively
reach. Additionally, the heat penetrates
through mattresses and couches so
there is no need to dispose of them. This
alone can amount to a huge savings.
After just a few hours, the EPA-approved
ThermaPureHeat treatment—which is
perfectly safe to humans, the structure
and its contents—kills bedbugs,
termites, cockroaches and their eggs. In
addition, it improves the overall indoor
air quality by eliminating allergens,
pasteurizing the treated space and
killing or neutralizing other biological
organisms. ThermaPureHeat has also
been proven effective in sanitizing many
species of mold, bacteria, parasites and
viruses, and is often used to help repair
flood or water damage.
According to Richard Cooper, technical
director of Bed Bug Central, www.
bedbugcentral.com, ThermaPureHeat is
a cutting-edge technology that will soon
be the go-to solution. Why? Because
bedbugs are developing a tolerance and
resistance to pesticides.
Public education vital
The number one reason for the rapid
spread of bed bugs in the US is simply
a lack of education and information.
People can unknowingly bringing
bedbugs or their eggs with them in their
luggage or belongings when they travel.
Don’t assume your methods to maintain
your rooms and property will keep
you bug-free. Be proactive. Train your
employees to look for bugs themselves,
as well as any grouping of dark brown or
black spots, including those that might
smear slightly rather than wipe off with
a damp washcloth.
(AnD other Pests) eAt AwAy At your Bottom Line
CH&LA_12_Front.indd 21 12/12/2011 4:41:45 PM
California Hotel & Lodging Association
22 2012 Resource Guide
One Size Doesn’t Fit All
Hotels Need Unique Social Media Plans
Social media is a powerful tool for hoteliers to
communicate with guests and reach consumers. Its use
by both business and leisure travelers over the past two
years is on the rise. A study by ROI Research and Performics
shows that 80% of respondents have an active Facebook
account, 57% discuss travel on social networking sites, and
37% learned about a new product or service from social
media. With such large numbers of travelers using social
media to help select a hotel, there’s no time for a hotelier to
lose in developing a plan.
Forming Your Plan
Before you begin, you will need to evaluate:
•	 What are your main reasons for using social media?
For example: improved guest communication, ability
to put faces behind the property’s name, increased
website traffic, etc.
•	 What goals do you expect to achieve? For example:
number of social likes and followers, respond to all
negative reviews within “x” amount of time, increase
website traffic by “x” percentage, etc.
•	 What are your expectations? Focus on improved
engagement, communication, traffic and possibly
bookings, rather than exact ROI.
•	 How many resources can you devote to social media?
You might need a dedicated staff member for day-today
postings and possibly some IT and design support
behind the scenes.
•	 What is your overall strategy for the property and
how does this fit into it? Social media profiles should
fit your property’s image and be engaging for both
guests and potential guests.
Not “One Size Fits All”
Social media is more than just Facebook. Because there are
so many social media channels, no one social media strategy
will work for all properties. Depending on your property
type, you may need to utilize only one social media outlet or
a combination of several. Determine what is going to help
you achieve your goals. Sometimes leaning on specialized
help from social media consultants and hotel Internet
marketing companies can get your social media marketing
started quickly and effectively.
Online Reviews
Monitoring and responding to online reviews quickly and
compassionately is critical. According to a Market Metrix
study, 51% of hotel guests consider past experience,
reputation, recommendations and online reviews more
important than hotel location or price. Because review sites
receive high traffic, it’s essential that property owners are
proactive in managing online reputation. You don’t need
to respond to every single review, but focus on negative
reviews that cite a specific problem and on a sampling of
positive reviews. Your response is as much for potential
guests as it is for the customer who wrote the review.
Get Personal
Social media is inherently personal, meaning its day-to-day
content is best managed by the property’s own staff, who
have first-hand knowledge of on-property happenings. Allow
travel shoppers to see you interacting on a personal level
with guests, and you’ll show that providing a positive guest
experience is a top priority. This results in attracting new
business, building brand loyalty and driving repeat guests.
Key Takeaway
Once you are providing compelling content and actively
participating with travel shoppers, you will begin cultivating
relationships with guests, who ultimately become brand
advocates which can generate online revenue for your hotel.
VIZERGY is an award-winning website development and Internet marketing company specializing in providing innovative digital solutions for the
hospitality industry. VIZERGY offers complete web presence management, including website design, mobile design, Internet marketing, search
marketing, email marketing, reservation services and social media strategies that help hoteliers turn their website into their most effective distribution
channel. Helping drive online revenue since 1998, the company has propelled thousands of branded and independent hotels, resorts and property
management groups to success.
For more information on VIZERGY and its services, please visit vizergy.com
call William Bellis at 904.389.1130 Ext. 171 or email william.b@vizergy.com.
CH&LA_12_Front.indd 22 12/12/2011 4:44:43 PM
www.calodging.com
800-678-2462 23
California Tourism indusTry faCTs
imporTanCe of Travel and Tourism To The
California eConomy
•	 Tourism generated $95.1 billion in spending in 2010.
Travel spending increased by 7.4 percent from the
preceding year.1
•	 During 2010, travel spending in California directly
supported 873,000 jobs with earnings of $29.9
billion.1
•	 Travel spending generated the greatest number
of jobs in accommodation and food services
(516,000) and arts, entertainment and recreation
(209,000 jobs).1
•	 Eighteen percent of all travel spending in the state
in 2010 was attributable to international travel.1
•	 Travel spending in 2010 generated $2.1 billion in
local taxes and $4 billion in state taxes.1
visiTor volume and markeT share
•	 Approximately 213 million domestic and
international person trips were taken to
California in 2010. 2,4,5,6,9
domesTiC Travel
•	 199 million domestic person trips were taken to
and through California in 2010, up 9 percent from
2009.2 Californians themselves are the mainstay of
the state's travel and tourism industry, comprising
77 percent of domestic travel, or 154 million person
trips.2
•	 California’s top out-of-state domestic markets are
Arizona, Nevada, Texas, Oregon, Washington and
New York.3
•	 California has the largest market share of domestic
travel among all 50 states with a mark of 11.45
percent in 2010.2 California had a 11.37 percent
share of domestic leisure travel in 2010.2
•	 Approximately 28.3 million domestic travelers flew
to and through California on U.S. carriers in 2010.
Domestic air traffic at California airports increased
by 1.6% over 2009.7,8,9
inTernaTional Travel
•	 Of California’s approximately 13.6 million
inTernaTional visiTors 5.7 million were from
overseas in 2010. California enjoyed a 21.5 percent
share of all overseas travel to the U.S. 4,9
•	 California’s top overseas visitor markets in 2010
were: United Kingdom (683,000), Japan (545,000),
Australia (502,000), China PRC—not including
Hong Kong (399,000), S. Korea (390,000),
Germany (388,000), France (382,000), and
India (184,000). 4,9
•	 Approximately 6.6 million mexiCans visited
California in 2010. Of this total, 376,000 arrived
by air, with the remainder traveling to California
by land or sea. Overall, Mexican travel increased
by 1%, and Mexican air travel by 9.6%. 4,6,9
•	 Approximately 1.4 million Canadians traveled
to and through California in 2010, a 13% increase
from 2009. This total represents 6.8% of all
Canadian travel to the U.S. About 73% of Canadian
travel to California is by air, with the remainder by
land and sea. 85% of California’s Canadian visitors
are from British Columbia, Alberta, or Ontario. 5,9
Sources
1	 California Travel Impacts by County, 1992-2009, 2010 Prelim.
State Estimates, Dean Runyan Associates, Inc., April 2011.
2	 D.K. Shifflet & Associates.
3	 TNS TravelsAmerica, 2010.
4 Overseas and Mexican Visitors to California, 2008,
CIC Research, Inc., July, 2009.
5	 Statistics Canada, 2009.
6	 “Mexican Visitors to California, 2008,” special analysis for the
CTTC by CIC Research, August 2009.
7	 California Air Traffic Analysis - Interactive Tool,
Dean Runyan Associates, Inc. 2008-2010.
8	 Individual California Airports.
9	 CTTC Research.
www.calodging.com
800-678-2462 23
CH&LA_12_Front.indd 23 12/12/2011 4:45:26 PM
California Hotel & Lodging Association
24 2012 Resource Guide
TOTAL TrAVEL SPEnDIng By COunTy (In Millions of Dollars)
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Alameda 2,289.9 2,629.5 2,400.1 2,280.4 2,311.8 2,470.7 2,710.7 2,921.8 3,055.7 3,057.2 2,758.0
Alpine 24.0 24.7 25.9 26.8 26.7 27.9 28.1 27.6 27.5 26.2 23.2
Amador 74.8 80.1 92.7 101.2 102.7 104.7 108.8 112.7 112.7 112.2 106.9
Butte 179.4 193.0 191.8 194.0 201.9 215.8 234.7 249.9 259.1 268.6 244.7
Calaveras 117.1 120.8 125.1 127.4 131.9 140.3 145.8 150.1 153.0 155.9 147.8
Colusa 33.4 36.5 36.5 36.8 37.9 38.8 40.8 41.8 42.3 44.9 40.3
Contra Costa 943.7 1,038.7 977.5 942.8 997.8 1,072.0 1,176.2 1,250.0 1,319.0 1,374.9 1,126.4
Del norte 79.2 81.4 82.6 84.1 84.9 89.4 95.7 99.7 101.9 105.1 103.9
El Dorado 528.1 541.2 542.5 552.2 595.3 611.9 629.4 631.0 608.5 604.3 556.9
Fresno 753.6 824.6 814.5 813.8 863.8 918.1 990.6 1,054.2 1,089.0 1,140.1 1,080.7
glenn 36.1 39.4 38.9 39.1 41.4 44.4 47.2 49.0 49.0 49.8 49.5
Humboldt 228.5 241.6 240.1 244.3 248.9 257.9 269.4 281.2 294.0 308.8 305.4
Imperial 215.8 237.4 237.1 240.9 250.4 272.9 285.9 292.4 300.3 312.5 283.6
Inyo 142.5 150.3 148.7 155.7 162.7 171.3 177.6 182.0 190.0 203.6 189.6
Kern 834.8 897.2 889.9 882.4 923.4 989.2 1,080.1 1,153.4 1,199.0 1,238.8 1,121.1
Kings 96.1 105.0 104.3 107.4 112.0 118.3 126.4 131.6 139.5 145.7 125.0
Lake 119.0 128.0 135.1 137.7 139.9 145.9 152.5 160.2 163.6 164.2 144.2
Lassen 48.0 51.6 54.0 55.1 55.4 56.9 59.1 62.2 64.9 64.9 55.9
Los Angeles 16,822.3 18,258.4 17,478.5 17,241.5 17,939.4 19,297.9 21,101.9 22,269.2 23,444.3 23,085.8 18,848.0
Madera 153.3 163.0 165.8 168.7 175.7 186.1 196.1 195.7 200.2 213.9 208.3
Marin 504.8 550.8 529.7 526.8 528.7 596.7 612.8 650.7 691.2 760.9 634.4
Mariposa 231.5 241.5 260.6 269.5 277.0 288.8 291.3 287.2 307.1 311.6 328.9
Mendocino 266.6 286.1 286.2 294.4 294.0 299.5 307.2 316.1 326.1 336.3 297.0
Merced 138.7 152.7 150.7 150.5 160.7 170.2 186.5 197.4 204.8 214.4 175.8
Modoc 15.8 17.2 17.7 17.8 18.7 19.8 20.9 21.7 22.5 23.7 20.2
Mono 271.5 292.6 317.8 328.2 354.9 396.0 420.2 394.3 383.1 367.0 423.9
Monterey 1,813.9 1,887.1 1,856.8 1,834.5 1,843.9 1,896.1 1,948.6 2,041.5 2,098.3 2,110.1 1,990.5
napa 592.0 633.7 647.0 663.4 666.5 736.2 827.7 889.2 975.9 1,029.8 996.2
nevada 201.4 217.0 221.8 225.5 230.7 239.1 254.3 267.7 278.4 286.6 264.1
Orange 5,893.5 6,398.9 6,304.4 6,338.5 6,837.7 7,309.4 7,998.9 8,307.9 8,488.1 8,549.5 8,035.2
Placer 541.3 563.0 569.4 612.8 633.0 671.0 696.9 744.4 788.1 759.9 724.1
Plumas 84.5 89.7 95.2 97.3 98.1 98.8 100.4 102.2 104.3 107.4 99.4
riverside 4,292.1 4,529.5 4,620.4 4,729.5 4,906.9 5,175.4 5,526.6 5,798.8 5,957.6 6,050.4 5,583.2
Sacramento 1,758.5 1,944.1 1,932.1 1,958.6 2,014.2 2,127.1 2,288.5 2,396.0 2,478.1 2,494.4 2664.9
San Benito 70.0 75.2 73.9 73.8 75.5 75.6 77.0 77.1 78.3 80.9 75.6
San Bernadino 2,548.4 2,736.8 2,736.8 2,773.6 2,932.0 3,142.1 3,377.2 3,558.9 3,692.9 3,810.8 3,753.6
San Diego 8,220.7 8,872.6 8,571.3 8,594.1 9,015.4 9,542.4 10,084.0 10,557.0 10,913.6 11,121.9 10,593.7
San Francisco 8,665.5 9,228.2 8,178.2 7,897.9 8,064.9 8,677.7 9,557.3 10,310.0 10,430.2 10,319.6 9,775.3
San Joaquin 400.3 462.3 460.7 459.4 488.2 525.0 569.2 600.5 623.0 650.2 548.1
San Luis Obispo 834.5 909.9 896.7 902.3 930.5 970.0 1,025.3 1,084.6 1,140.2 1,138.2 1094.4
San Mateo 2,245.9 2,384.7 2,038.2 1,972.2 2,024.8 2,137.3 2,320.5 2,470.7 2,616.4 2,670.6 2386.3
Santa Barbara 1,097.2 1,169.4 1,167.8 1,178.6 1,219.0 1,284.0 1,367.2 1,443.1 1,423.0 1,469.6 1,425.2
Santa Clara 3,408.2 3,763.8 3,283.6 3,030.4 2,988.6 3,202.0 3,533.9 3,831.3 4,023.1 4,001.3 3,594.2
Santa Cruz 527.6 549.3 531.1 505.2 530.9 573.1 601.5 621.0 640.2 649.6 609.8
Shasta 266.1 289.6 286.8 292.5 305.0 319.7 338.7 354.9 365.2 375.0 341.5
Sierra 14.6 15.5 15.9 16.3 16.5 16.8 16.7 17.3 18.2 18.5 17.3
Siskiyou 124.1 133.1 143.6 147.1 150.7 151.3 157.0 166.7 171.7 176.0 161.3
Solano 438.6 494.6 467.5 455.2 479.7 506.9 530.8 554.0 588.3 598.2 516.9
Sonoma 943.0 1005.3 986.6 990.5 1,016.8 1,082.9 1,147.9 1,239.4 1,305.1 1,343.0 1,246.3
Stanislaus 305.0 341.2 339.3 339.8 358.7 376.0 408.3 430.3 435.0 448.1 388.3
Sutter 53.3 59.3 58.2 58.9 60.6 63.6 66.5 69.7 73.4 76.7 65.2
Tehama 83.3 89.3 92.3 93.5 96.2 101.7 110.2 115.1 119.2 120.7 105.0
Trinity 39.5 41.1 43.2 44.0 45.2 46.8 47.6 48.1 48.4 50.5 46.2
Tulare 250.8 271.2 274.5 284.0 295.3 316.7 341.1 362.5 377.9 394.2 341.1
Tuolumne 130.5 136.1 138.2 140.4 143.9 148.0 153.9 157.8 164.3 172.2 162.0
Ventura 970.3 1,071.2 1,028.0 1,024.8 1,047.8 1,113.2 1,220.8 1,282.9 1,319.6 1,359.2 1,207.8
yolo 178.4 198.0 192.6 189.6 203.4 230.1 248.5 258.5 269.7 283.0 251.5
yuba 51.3 57.0 57.1 57.0 60.9 71.2 75.1 77.8 80.2 84.3 72.0
CALIFOrnIA 72,192.8 78,001.0 74,653.6 74,000.0 76,819.0 81,929.0 88,514.0 93,420.0 96,834.0 97,492.2 88,535.8
Source: Dean Runyan Associates, 2010
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IMPACTS gEnErATED By TrAVEL SPEnDIng—yEAr 2010
Tax receipts
year Spending
($billions)
Earnings
($billions)
Jobs
(thousands)
Local
($billions)
State
($billions)
Federal
($billions)
Total
($billions)
1994 52.6 16.9 795 1 2 2.9 5.9
1995 54.2 17.4 812 1.1 2.1 2.9 6.2
1996 58.9 18.7 848 1.2 2.3 3.1 6.6
1997 64.1 20.2 887 1.4 2.5 3.3 7.2
1998 66.5 21.6 892 1.5 2.6 3.4 7.5
1999 70.9 23.1 929 1.6 2.8 3.6 7.9
2000 76.5 24.9 942 1.7 2.9 3.9 8.6
2001 73.3 24.3 876 1.6 2.8 4.1 8.5
2002 72.7 24.6 859 1.6 2.8 4.2 8.7
2003 75.6 25.3 878 1.7 2.9 4.2 8.8
2004 80.7 26.6 896 1.8 3.2 4.4 9.3
2005 87.0 27.4 911 1.9 3.4 4.7 10
2006 91.8 29.0 919 2.1 3.5 5 10.6
2007 95.1 30.4 928 2.2 3.6 5.2 11.0
2008 97.5 31.0 928 2.2 3.7 5.2 11.2
2009 87.7 29.8 881 1.9 3.4 4.9 10.3
2010 95.1 29.9 873 2.1 4.0 4.9 11.1
Annual Percentage
Change 09–10p 7.4 2.8 –0.9 7.7 8.5 2.6 5.7
CALIFOrnIA DIrECT TrAVEL IMPACTS, 1994–2010P
Tax Revenue Generated
By $100 in Travel
Spending—Year 2010p
Estimates for 2010 are preliminary. All previous estimates have been revised. Earnings include payroll,
other earned income and proprietor income. Employment includes payroll employees and proprietors.
Source: Dean Runyan Associates, 2011
Local Tax
revenue
State Tax
revenue
$2.0 $3.6
Source: Dean Runyan Associates, 2011
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CALIFOrnIA’S TOP ATTrACTIOnS
Disneyland—Anaheim 15,980,000
Disney’s California Adventure—Anaheim 6,278,000
Universal Studios Hollywood—Universal City 5,040,000
SeaWorld California—San Diego 3,800,000
Knott’s Berry Farm—Buena Park 3,600,000
Golden Gate National Recreation Area 14,271,503
San Francisco Maritime National Park 4,130,970
Yosemite National Park 3,901,408
Point Reyes National Seashore 2,067,271
Joshua Tree National Park 1,434,976
Fort Point National Historic Site 1,315,241
Sequoia National Park 1,002,979
Death Valley National Park 984,775
Muir Woods National Monument 834,356
Cabrillo National Monument 763,140
Old Town San Diego State Historic Park 5,585,474
Sonoma Coast State Park 3,068,517
Bolsa Chica State Beach 2,373,052
Huntington State Beach 2,182,769
San Onofre State Beach 1,763,340
Morro Bay State Park 1,726,466
Torrey Pines State Beach 1,712,400
Doheny State Beach 1,695,003
Oceano Dunes State Vehicle Recreation Area 1,614,189
Cardiff State Beach 1,538,338
5
TOP
California
Theme Parks
(Based on 2010 attendance)
10TOP
California
State Parks
(Based on 2009–2010 attendance)
Source: California State Parks, 2010
10TOP
national Park
Facilities
(Based on 2010 attendance)
Source: national Park Service, 2010
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CALIFOrnIA TrAVEL IMPACTS
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Total Direct Travel Spending ($Billions)
Visitor Spending at Destination 68.3 67.9 70.8 75.8 81.7 86.0 89.2 90.1 80.8 88.4
Other Travel 6.4 6.1 6.0 6.1 6.8 7.4 7.6 7.5 6.8 6.7
Total Direct Spending 74.7 74.0 76.8 81.9 88.5 93.4 96.8 97.6 87.7 95.1
Visitor Spending by Accommodation ($Billions)
Hotel, Motel, B&B 35.1 34.6 36.3 39.3 42.9 45.5 47.6 47.9 42.7 47.9
Private Campground 2.6 2.6 2.7 2.9 2.9 3.0 3.0 3.1 2.7 2.8
Public Campground 0.5 0.5 0.5 0.6 0.6 0.6 0.6 0.6 0.5 0.6
Private Home 12.2 10.0 10.2 10.7 11.4 12.0 12.4 12.5 10.7 11.1
Vacation Home 2.9 3.1 3.2 3.4 3.6 3.8 4.0 4.1 3.9 4
Day Travel 18.5 17.1 18.0 19.0 20.3 21.1 21.7 21.9 20.4 22
Spending at Destination 71.3 67.9 70.8 75.8 81.7 86.0 89.2 90.1 80.9 88.4
Visitor Spending by Category ($Billions)
Accommodations 12.1 11.7 11.9 12.9 14.1 15.3 16.4 16.4 13.9 15.2
Food & Beverage Services 15.8 16.4 17.2 18.4 19.6 20.3 21.1 21.4 21.3 23.1
Food Stores 2.3 2.3 2.4 2.6 2.7 2.7 2.8 2.9 2.8 2.9
ground Transportation & Motor Fuel 9.1 8.7 10.2 11.8 13.9 15.4 16.4 17.5 13.4 15.7
recreation, Entertainment 12.0 12.2 12.7 13.3 13.7 13.9 14.1 13.9 13.4 14.1
Shopping 13.8 13.7 13.8 14.1 14.5 14.7 14.7 14.3 14 15
Air Transportation (visitor only) 3.1 2.8 2.6 2.8 3.2 3.7 3.7 3.7 2.1 2.4
Spending at Destination 68.3 67.9 70.8 75.8 81.7 86.0 89.2 90.1 80.9 88.4
Travel-generated Earnings by Industry ($Billions)
Accommodations & Food Services 10.9 11.3 12.1 13.0 13.8 14.5 15.5 15.7 15.3 15.8
Arts, Entertainment & recreation 5.9 6.0 6.3 6.6 6.9 7.2 7.5 7.5 7.6 7.2
retail (incl. Motor Fuel) 2.4 2.4 2.4 2.5 2.6 2.6 2.7 2.7 2.6 2.5
Auto rental & Other ground Transportation 0.4 0.5 0.5 0.5 0.5 0.6 0.6 0.6 0.6 0.6
Air Transportation (visitor only) 1.0 1.0 0.8 0.8 0.8 0.9 0.9 0.9 0.9 0.9
Other Travel 3.6 3.4 3.2 3.1 2.9 3.2 3.2 3.2 2.9 2.9
Total Direct Earnings 24.1 24.6 25.3 26.6 27.4 29.0 30.4 30.6 29.8 29.9
Travel-generated Employment by Industry (Thousands)
Accommodations & Food Service 461.6 468.3 491.0 505.8 519.9 527.6 533.6 533.0 506.2 516
Arts, Entertainment & recreation 221.9 218.5 220.6 224.6 226.3 226.4 229.0 227.4 221 209
retail (incl. Motor Fuel) 86.5 84.8 86.7 87.4 88.0 88.6 88.8 86.6 81.6 81
Auto rental & Other ground Transportation 15.1 15.0 15.0 14.8 15.2 15.1 15.3 15.2 15.4 15
Air Transportation (visitor only) 17.5 15.3 13.0 12.8 12.4 12.7 12.6 13.1 12.5 12
Other Travel 64.9 56.6 52.1 50.4 48.6 48.0 48.5 48.8 44.7 40
Total Direct Employment 867.6 858.6 878.4 895.8 910.4 918.3 927.9 924.0 881.4 873
Tax revenues generated by Travel Spending ($Billions)
Local Taxes 1.7 1.6 1.7 1.7 1.9 2.0 2.2 2.2 1.9 2.1
State Taxes 3.0 2.8 2.9 3.2 3.4 3.5 3.6 3.6 3.4 4
Federal Taxes 4.1 4.2 4.2 4.4 4.7 5.0 5.2 5.1 4.9 4.9
Total Direct Tax Receipts 8.8 8.7 8.8 9.3 10.0 10.6 11.0 11.0 10.3 11.1
Note: Other travel includes resident air travel and travel agency services. Total earnings include wage & salary disbursements, other earned income
and proprietor income. Employment includes payroll employees and proprietors. Estimates for 2010 are preliminary (p). Local tax receipts include
transient occupancy taxes and local sales taxes. State tax receipts include state sales taxes, motor fuel tax, and personal and corporate income
taxes. Property taxes are not included. These estimates supersede all previous estimates released by the California Technology, Trade and Commerce
Agency. Details may not add to totals due to rounding.
Source: Dean Runyan Associates, 2011.
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2012 FEDErAL PEr DIEM rATES FOr CALIFOrnIA DESTInATIOnS
Effective October 1, 2011 through September 30, 2012
 Source: U.S. General Services Administration & California Hotel & Lodging Association
Maximums
Destination County/ Defined Location Seasonal Dates Lodging
rate
Meals &
Incidental
Expenses
rate
Per Diem
rate
Standard rate For Areas not Listed $77 $46 $123
Antioch / Brentwood / Concord Contra Costa $101 $66 $176
Barstow / Ontario / Victorville San Bernardino 10/1/11 - 3/31/12 $96 $56 $149
4/1/12 - 9/30/12 $99 $56 $149
Benicia / Dixon / Fairfield Solano $80 $56 $136
Death Valley Inyo $91 $46 $137
Eureka / Arcata / Mckinleyville Humboldt
10/1/11 - 5/31/12 $83 $61 $146
6/1/12 - 8/31/12 $96 $61 $163
9/1/12 - 9/30/12 $83 $61 $146
Fresno Fresno $86 $61 $147
Los Angeles Los Angeles, Orange,
Ventura & Edwards AFB $125 $71 $196
Mammoth Lakes Mono $114 $61 $175
Mill Valley / San rafael / novato Marin $113 $56 $176
Modesto Stanislaus $81 $51 $139
Monterey Monterey
10/1/11 - 6/30/12 $134 $71 $211
7/1/12 - 8/31/12 $149 $71 $211
9/1/12 - 9/30/12 $134 $71 $211
napa Napa
10/1/11 - 11/30/11 $147 $66 $213
12/1/11 - 3/31/12 $117 $66 $181
4/1/12 - 9/30/12 $147 $66 $229
Oakhurst Madera
10/1/11 - 4/30/12 $79 $56 $130
5/1/12 - 8/31/12 $90 $56 $146
9/1/12 - 9/30/12 $79 $56 $135
Oakland Alameda $99 $61 $161
Palm Springs Riverside
10/1/11 - 12/31/11 $99 $71 $170
1/1/12- 5/31/12 $115 $71 $186
6/1/12 - 8/31/12 $82 $71 $153
9/1/12 - 9/30/12 $99 $71 $170
Point Arena / gualala Mendocino $90 $66 $150
redding Shasta $87 $61 $148
Sacramento Sacramento $99 $61 $170
San Diego San Diego $133 $71 $204
San Francisco San Francisco
10/1/11 - 10/31/11 $184 $71 $263
11/1/11 - 8/31/12 $155 $71 $226
9/1/12 - 9/30/12 $184 $71 $251
San Luis Obispo San Luis Obispo
10/1/11 - 6/30/12 $103 $66 $169
7/1/12 - 8/31/12 $121 $66 $187
9/1/12 - 9/30/12 $103 $66 $169
San Mateo / Foster City / Belmont San Mateo $111 $61 $172
Santa Barbara Santa Barbara
10/1/11 - 6/30/12 $139 $66 $205
7/1/12 - 8/31/12 $180 $66 $246
9/1/12 - 9/30/12 $139 $66 $205
Santa Cruz Santa Cruz
10/1/11 - 5/31/12 $97 $66 $163
6/1/12 - 8/30/12 $131 $66 $197
9/1/12 - 9/30/12 $97 $66 $163
Santa Monica City limits of Santa Monica $169 $71 $240
Santa rosa Sonoma $110 $61 $171
South Lake Tahoe El Dorado $118 $71 $197
Sunnyvale / Palo Alto / San Jose Santa Clara $121 $56 $177
Tahoe City Placer $82 $61 $143
Truckee Nevada
10/1/11 - 11/30/11 $96
12/1/11 - 2/28/12 $120 $71 $191
3/1/12 - 9/30/12 $96 $71 $167
Visalia / Lemoore Tulare and Kings $81 $61 $142
west Sacramento Yolo $100 $51 $151
yosemite national Park Mariposa
10/1/11 - 5/31/12 $127 $71 $202
6/1/12 - 8/31/12 $166 $71 $202
9/1/12 - 9/30/12 $127 $71 $202
Average Per Diem rate $114 $64 $179
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CALIFOrnIA LODgIng InDuSTry PErFOrMAnCE
room Occupancy
Percentage
Average Daily
room rate revPAr room
revenue
rooms
Available
rooms
Sold
2010 2009 %
Chg 2010 2009 %
Chg 2010 2009 %
Chg % Chg % Chg % Chg
united States 67.9 63.5 7.0 99.14 97.83 1.3 67.35 62.10 8.5 10.5 1.9 9.0
California 73.2 68.2 7.4 116.09 113.74 2.1 85.03 77.58 9.6 11.0 1.3 8.7
Anaheim/Santa Ana 84.8 75.9 11.7 88.80 80.88 9.8 75.31 61.39 22.7 22.7 0.0 11.8
Los Angeles/Long Beach 76.6 70.2 9.2 118.78 115.06 3.2 91.03 80.78 12.7 15.1 2.1 11.5
Oakland 68.9 60.7 13.6 80.61 81.76 -1.4 55.56 49.61 12.0 12.0 0.0 13.6
Sacramento 62.4 54.7 14.1 92.85 91.49 1.5 57.96 50.04 15.8 19.7 3.3 17.9
San Diego 83.3 79.3 5.1 141.19 140.79 0.3 117.57 111.59 5.4 6.2 0.8 5.9
San Francisco/San Mateo 84.9 82.0 3.5 133.92 128.74 4.0 113.66 105.58 7.7 7.3 -0.4 3.1
San Jose/Santa Cruz 68.2 65.4 4.3 134.14 127.75 5.0 91.50 83.54 9.5 9.5 0.0 4.3
California rural north 61.1 60.1 1.7 84.88 80.58 5.3 51.90 48.44 7.1 8.6 1.4 3.1
Bakersfield 59.7 55.8 7.0 62.08 64.47 -3.7 37.04 35.95 3.1 7.6 4.5 11.8
Fresno 54.7 55.4 -1.2 74.38 78.85 -5.7 40.70 43.65 -6.8 -2.2 4.9 3.7
Santa rosa 73.4 67.8 8.2 122.90 119.24 3.1 90.15 80.87 11.5 12.1 0.6 8.8
redding/Chico 71.0 62.3 14.0 74.35 73.20 1.6 52.79 45.60 15.8 17.6 1.6 15.8
Vallejo/napa Valley 67.6 61.4 10.0 128.95 123.38 4.5 87.18 75.80 15.0 18.7 3.2 13.6
Eureka/Crescent City 80.1 81.6 -1.8 90.83 87.71 3.6 72.78 71.59 1.7 7.7 5.9 4.0
Stockton/Modesto 53.7 53.4 0.4 65.31 70.91 -7.9 35.04 37.88 -7.5 -7.1 0.5 0.9
Oxnard/Ventura MSA 72.3 68.2 6.0 106.40 104.72 1.6 76.92 71.42 7.7 10.5 2.5 8.7
Santa Barbara/Santa Maria MSA 77.9 75.1 3.8 163.65 159.97 2.3 127.53 120.12 6.2 7.3 1.1 4.9
San Luis Obispo/Paso robles 78.1 75.8 3.0 130.04 125.82 3.4 101.55 95.36 6.5 7.3 0.8 3.8
Monterey/Salinas MSA 75.9 73.2 3.6 176.91 165.47 6.9 134.3 121.20 10.8 9.1 -1.5 2.0
Source: 2010, Smith Travel Research, Inc. All rights reserved.
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CH&LA PArtners
Thank You!
Gold Partners
Thank You!
Bronze Partners
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32 2012 Resource Guide
InDEX OF ADVErTISErS
24 Hour Telecom, LLC, 54, 66, 69
A-1 Textiles & Hospitality Products, 37, 57, 67
Allergy Technologies, LLC, 38
American Blinds & Draperies, Inc.,
45, 54, 69, inside back cover
Aquatic Access Incorporated, 61
Atlas Hospitality group, 39, 63
AutoClerk, Inc., 61, 63
Automated Laundry Systems, Inc., 31
Berliner Cohen, 52, 56
Bestway Laundry Solutions, 48, 56
Bulk TV & Internet, 40
Centric Hospitality group, 62, 64
ChefTec/Culinary Software Services, 41, 55
Clark Pest Control, 39, 42, 48, 59
Constellation Energy, Industry Information tab
Continental Contractors, Inc., 42, 44, 54
Continental girbau west, Inc., 56
Crane Pest Control, 43
Crawford gTS, 53, 64
Down Etc., 38, 65
Duraflame TPg Sales Services, Inc., 35
Edgewood Partners Insurance Center
(EPIC Insurance), 53, 64, 70
Embassy Carpets, Industry Information tab
Fabtex, Inc., 38, 45, 67
Factory Direct Drapes, 46, 54, 69
First Community Bank, 63
First Star Capital, 49
Fisher & Phillips, LLP, 52, 56
Forensic Analytical, 43, 48, 64
Frontdesk Anywhere, Inc., 41, 64
golden State Laundry Systems, 56
Heartland Payment Systems, 8
Hoteliers Ink, 52, 68
HotelSigns.com, 34
HVS, 36, 48, 49
Just in Time Communications, Inc., 7
Lather, Inc., 35
Law Offices of Jacob J. Sapochnick, 57
Magna-Lock, 35, 37
Manitowoc Ice - western Pacific, 51
Merlin Law group, 57
Mertens Insurance Agency Farmers Insurance, 53
Miller Law group, P.C., 57
Mission Linen Supply, 55, 58
nXgEn Payment Services, 44
O.n.S., Inc. 1st Traveler’s Choice, 36, 54, 58
Pacific Plaza Hotels, Inc., 51
Pacifica Hotel Company, 50, 58, 61
Payment Logistics, LLC, 39, 44, 45
Peterson Communications group, Inc., 67
Petra risk Solutions, 46, 53, 65
PkF Certified Public Accountants, APC, 1
reliable Products, 69
rezStream, 62
Southern California gas Company,
Products & Services tab
Squar Milner, 34
The wellman group, inside front cover
Tiger natural gas, Inc., 48, 68
Time warner Cable - Los Angeles, 3
Trademaster Construction, 5
TTI Technologies, 39, 66
uS Stone Sales/ Hotel Vanity Specialist, 37
western Exterminator Company, 60
wise Insurance Agency, 54
world web Technologies, Inc., 16
CH&LA_12_Front.indd 32 12/12/2011 3:34:14 PM
Marketing
• Property Listing on the Newly Redisigned
CABBI.com Website
• CABBI.com Advertising Program
• CABBI Gift Certifi cate Program
• CABBI Travel Guide Listing
• “Great Getaways from CABBI” Consumer
E-newsletter
• CABBI Online Recipe Box
• Social Media Channels
Continuing Education
• InnSpire Conference & Trade Show
• CH&LA Educational Seminars
• Free Member Webinars
• Town Hall Meetings
Member Discount Programs
• Payment Logistics Credit & Debit Card
Processing
• Calvista Insurance Services
• Staples Offi ce Supplies
• UPS Shipping
• Webervations Online Availability &
Reservations
Resources and Support
• Free Legal Advice
• CABBI Staff Support
• Laws Pertaining to the California Innkeeper
• Job Recruitment Resources
• Printed Materials
• CH&LA Resource Guide
The California Association of Bed & Breakfast Inns (CABBI) is the largest
bed and breakfast inn association in the nation. CABBI was formed
in 1991 to promote the California bed and breakfast experience to the
traveling public and to educate, support and encourage CABBI members
to provide a quality stay for inn travelers. CABBI is the only California bed
and breakfast association affi liated with the California Hotel & Lodging
Association and the American Hotel & Lodging Association.
California Association of Bed & Breakfast Inns
414 Twenty-Ninth Street • Sacramento, CA 95816-3211
800-373-9251 • Fax (916) 444-5848 • www.cabbi.com

www.calodging.com
800-678-2462 33
category Heading indeX
accounting Services, 34
ada compliance, 34
advertising/Marketing/Public relations, 34
air conditioning/Heating, 35
amenities/room amenities, 35
answering Services, 36
appliances, 36
appraisers, 36
asbestos abatement, 36
asphalt/concrete Services, 36
associations, 36
audio/Visual, 36
Banks/Banking Services, 36
Banquet Seating/tables & equipment, 37
Bathroom accessories & Services, 37
Bed Bug Proof Mattress encasements, 37
Beds/Bedding, 37
Beverage dispensing Services, 39
Brokers, 39
Building Maintenance, 39
Business center Services, 39
caBBi endorsed Vendors, 39
cable television, 40
call center Solutions, 40
carpeting, 40
cH&La endorsed Vendors, 40
clean technology, 41
cleaning Supplies/Systems, 41
Coffee Supplies/Services, 41
computer Software, 41
construction—new, 42
construction—remodel, 42
consulting & training, 42
contractors, 43
convention Services, 44
credit card Services, 44
destination Marketing organization, 44
digital Signage, 45
direct tV Provider, 45
draperies & Upholstery, 45
dry cleaning, 46
educational institutions, 46
Employee Relations/Benefits, 46
employee testing/training, 47
employment agencies, 47
Energy Efficiency, 47
energy Management, 47
environmental consulting, 48
equipment Leasing/Sales, 48
Facilities, 48
Feasibility/Market research, 48
Financing/Financial Planning, 48
Fire alarms, 49
Fitness equipment, 49
Floor coverings/equipment, 49
Food Suppliers/distributors, 49
Franchising, 49
Furniture/Fixtures, 50
gaming, 50
gift Shops, 50
Heating, 50
Hotel Management, 50
Hotel/restaurant equipment & Supplies, 51
Housekeeping Services, 52
Human resource Services, 52
ice Makers, 52
imaging Supplies, 52
in-room entertainment, 52
ink, 52
insurance Services/Brokers, 52
interior design & decoration, 54
internet Services, 54
inventory Management, 55
Janitorial Services/Supplies, 55
Kitchen Hood/exhaust cleaning, 55
Laundry design & installation, 55
Laundry equipment/Supplies, 55
Law Firms/Legal Services, 56
Lighting & Fixtures, 57
Linen Supplies/textiles, 57
Maintenance Supplies, 58
Management consultants, 58
Marble/Solid Surface Products, 58
Marketing Services, 58
Mattress and Pillow Protectors, 58
Mold remediation, 58
Office Supplies/Products, 59
online distribution, 59
Outdoor Furniture/Refinishers, 59
Painting/Wall coverings, 59
Parking, 59
Payroll Software/Services, 59
Pest control/Pesticides, 59
Photography, 60
Plumbing & Supplies, 60
Point-of-Sale Systems, 61
Pool/Spa Services & equipment, 61
Printing, 61
Promotional Products, 61
Property Management companies, 61
Property Management Systems, 61
Property tax assessment appeals, 62
Publications, 63
Purchasing/e-Procurement, 63
real estate Brokers, 63
real estate Financing/investments, 63
reservation Systems, 63
risk Management, 64
robes & Spa Wear, 65
Safety/Safety Products, 65
Schools/college/University, 65
Security Products/Systems, 65
Signage, 65
Sprinkler Monitoring, 65
tax consulting, 65
tea Supplies/Services, 66
technology, 66
telecommunications, 66
telephone Services, 66
televisions/electronics, 67
tents: Banquet/events, 67
textiles/Fabrics, 67
toner, 68
tourism Business improvement district, 68
transportation, 68
travel Services/agents, 68
Utility Services/consultants, 68
Valet Parking, 68
Vanities/tub Surrounds, 68
Vehicles: Manufacturing/Leasing, 68
Vending equipment/Supplies, 69
Water Heaters, 69
Water/Flood damage, 69
Website design, 69
WiFi Provider, 69
Window coverings, 69
Workers’ compensation consultants, 70
CH&LA_12_Prod&Svcs.indd 33 12/12/2011 5:15:31 PM
California Hotel & Lodging Association
34 2012 Resource Guide
ProdUctS & SerViceS
accoUnting SerViceS
a.c.t. Solutions, inc.
Mr. Kenneth A. Wolski, CHAE, President
145 Vallecitos de Oro, Suite K
San Marcos, CA 92069-1454
760-471-7900 • FAX: 760-744-1140
ken@hotelaccountants.com
downstream exchange company
Mr. C. Anthony Phillips, President
909 East Green Street
Pasadena, CA 91106
626-796-1031 • 800-743-1031
FAX: 626-796-8222
caphillips@downstreamexchange.com
www.downstreamexchange.com
PKF Certified Public
accountants, aPc
Mr. Ron Bersaglieri, Director
425 California Street, Suite 1600
San Francisco, CA 94104
415-421-5378 • FAX: 415-956-7708
rbersaglieri@pkfsf.com
www.pkfcalifornia.com
Squar Milner
Mr. Joe Perez, Partner
3655 Nobel Drive, Suite 450
San Diego, CA 92122
858-597-4100
jperez@squarmilner.com
www.squarmilner.com
tax advisors, PLLc
Mr. Gregory A. Damico, CPA
201 NE Park Plaza Drive, Suite 244
Vancouver, WA 98684
360-750-6884 • 888-230-5906
FAX: 360-750-7268
gdamico@taxadvisorscpa.com
www.taxadvisorscpa.com
ada coMPLiance
ada compliance consultants, inc.
Mr. Chris Taylor, Owner
P.O. Box 6716
Folsom, CA 95763
916-983-3816 • FAX: 916-983-6467
chris@ada-pros.com
www.ada-pros.com
Eagle Ridge Construction & Roofing
Mr. Dave Smith, President/Owner
6217 Ross Avenue
Carmichael, CA 95608
916-570-1460 • FAX: 916-570-1465
dsmith@eagleridgeroofing.com
www.eagleridgeroofing.com
HotelSigns.com
Ms. Crystal Simpson
National Accounts Manager
2156 Amnicola Highway
Chattanooga, TN 37406
888-273-8726 • FAX: 423-698-2864
crystalsimpson@hotelsigns.com
www.hotelsigns.com
HOTELSIGNS.COM has been providing
interior ADA compliant signage for
over twenty-five years. Customize,
preview and order your signs
online at www.hotelsigns.com.
Kaiser, Swindells & eiler
Mr. James O. Eiler, Partner
444 West Ocean Boulevard, Suite 900
Long Beach, CA 90802
562-590-8471 • FAX: 562-437-0903
jeiler@kselawyers.com
www.kselawyers.com
nationwide Paving, inc.
Mr. Steve Thomas
9630 Santa Fe Springs Road
Santa Fe Springs, CA 90670
562-328-8692
sthomas@npavinc.com
www.nationwidepavinginc.com
Spectrum aquatics
Ms. Jill Kuczmarski
Marketing Coordinator
7100 Spectrum Lane
Missoula, MT 59808
800-791-8056
jkuczmarski@traversewall.com
www.spectrumproducts.com
adVertiSing/MarKeting/
PUBLic reLationS
evision Worldwide
Mr. Vikram Singh
Chief Executive Officer
1950 Greyhound Pass, #18-154
Carmel, IN 46032
847-780-4278 • 415-244-9861
FAX: 847-574-0886
vikram@evisionworldwide.com
www.evisionworldwide.com
LLM Publications, inc.
Ms. Linda L. Pope, President
8201 SE 17th Avenue
Portland, OR 97202
503-445-2220 • 800-647-1511
FAX: 503-655-0778
linda@llm.com
www.llm.com
Milestone internet Marketing
Ms. Teresa Soriano-Villaruz
2620 Augustine Drive, Suite 140
Santa Clara, CA 95051
408-492-9055 • 866-231-3941
FAX: 408-244-5476
tsvillaruz@milestoneinternet.com
www.milestoneinternet.com
CH&LA_12_Prod&Svcs.indd 34 12/12/2011 5:15:33 PM
www.calodging.com
800-678-2462 35
ProdUctS & SerViceS
 caBBi Member
gilchrist & Soames, inc.
Ms. Momo Wilson
Regional Sales Manager
1535 East Naomi Street
Indianapolis, IN 46203
317-786-8037 • 800-592-8862
FAX: 317-786-8511
hmwilson@gilchristsoames.com
www.gilchristsoames.com
Hd Supply Facilities Maintenance
Ms. Bree Lewis
Senior Manager, Industry Development
10641 Scripps Summit Court
San Diego, CA 92131
858-831-2242 • 800-233-6166
FAX: 858-831-2497
bree.lewis@hdsupply.com
www.hdsupplysolutions.com
inncoM international, inc.
Mr. Daniel J. Miller
Vice President of Western Region
227 West Main Street
Niantic, CT 06357
425-512-0402 • 800-543-1999
FAX: 860-739-4460
dan.miller@inncom.com
www.inncom.com
Lather, inc.
Ms. Jennifer Johns, Director of Sales
76 North Fair Oaks Avenue
Pasadena, CA 91103
626-397-9050 • FAX: 626-397-9055
jennifer@lather.com
www.lather.com
LATHER's mission is to offer a superior
skin care experience by creating
products with the highest quality,
effective natural ingredients, which
care for the skin as well as the mind.
Magna-Lock
Mr. Scott Pierce, President
P.O. Box 750040
Las Vegas, NV 89136
702-876-5036 • 877-876-5036
FAX: 702-876-1701
s.pierce@magna-lock.com
www.magna-lock.com
Magna-Lock, the end of shower water
on the floor. Less water damage and
a safer bathroom environment. Helps
eliminate slip and fall accidents.
Pacific Textiles Company
Ms. Salma Shah, Sales Manager
10140 Norwalk Boulevard
Santa Fe Springs, CA 90670
562-777-8700 • 800-537-7915
FAX: 562-777-8702
salma@pactex.com
www.pactex.com
MSi HVac
Mr. Andrew Webb
Business Development Manager
11700 Industry Avenue
Fontana, CA 92337
951-727-2228 • FAX: 888-841-5254
awebb@msihvac.com
www.msihvac.com
Polar technology
Mr. Walt Baker
Vice President Sales & Marketing
747 South Francis Street
Ontario, CA 91761
615-834-0233 • 888-834-0233
FAX: 866-966-0872
wbaker@refrigerantauthority.com
www.refrigerantauthority.com
aMenitieS/rooM aMenitieS
accent amenities
Mr. Jon Clark, President
61450 American Lane, Suite 110
Bend, OR 97702
541-382-1340 • FAX: 541-382-1349
jon@accentamenities.com
www.accentamenities.com
Blue ribbon Supply
Mr. John Dilena, General Manager
451 East Jamie Court
South San Francisco, CA 94083-2867
650-873-3500 • 800-443-6066
FAX: 650-588-7061
john@blueribbonsupply.com
www.blueribbonsupply.com
Duraflame TPG Sales Services, Inc.
Ms. Sue Cove, Director
7073 Cedar Oaks Drive
Granite Bay, CA 95746
916-791-8315 • FAX: 562-293-1397
suec@tpgsalesservices.com
www.duraflame.com
Duraflame firelogs provide the ambiance
of a wood fire without the mess,
burn with less smoke and emissions
than firewood and are easy to store.
Special lodging pricing is available.
Foliot Furniture, inc.
Ms. Amanda McKay
Customer Service &
Inside Sales Manager
7000 Placid Street
Las Vegas, NV 89119-4239
702-385-2010 • FAX: 702-385-1024
marketing@foliot.com
www.foliot.com
Fullers’ Soaps & amenities
Ms. Jan Brand, Office Manager
6 Pamaron Way
Novato, CA 94949
415-883-8883 • 800-448-9888
FAX: 415-883-8884
info@fullersoaps.com
www.fullersoaps.com
o.n.S., inc. 1st traveler’s choice
Ms. Lucinda Stone, President
P.O. Box 133079
Tyler, TX 75713
903-561-9300 • 800-809-7111
FAX: 903-561-9304
ls@virtualcities.com
www.virtualcities.com
Online lodging directory for
bed and breakfast, small hotels,
vacation rentals and dude ranches.
Travel, lodging, fun and food.
otter rock Films
Mr. Aaron Warzynski, Partner
2902 Carrillo Way
Carlsbad, CA 92009
720-810-1117 • FAX: 720-560-1243
info@otterrockfilms.com
www.otterrockfilms.com
Via Magazine—aaa
Ms. Linda Webber, Sr. Account Manager
3379 Solano Avenue, #200
Napa, CA 94558-3203
707-254-8448 • FAX: 707-254-7103
lindawebbervia@aol.com
www.viamagazine.com
World Web technologies, inc.
Mr. Frank Verhagen, President
301 - 1000 9th Avenue SW
Calgary, AB T2P 2Y6
403-777-9300 • 800-221-3429
FAX: 403-777-9304
frank@worldweb.com
www.worldwebtechnologies.com
WowiZowi Productions
Ms. Carolyn LaPorte, Owner
208 Avenida Sierra
San Clemente, CA 92672
949-369-1270 • FAX: 949-492-4463
info@wowizowi.com
www.wowizowi.com
air conditioning/Heating
alliance environmental group
Ms. Roxana Zenkel
Marketing Representative
990 West Tenth Street
Azusa, CA 91702
626-633-3516 • 877-539-2749
FAX: 626-633-3599
roxanazenkel@alliance-enviro.com
www.alliance-enviro.com
carrier / Sigler norcal
Mr. Dan Bollman, Territory Manager
99 South Hill Drive
Brisbane, CA 94005
415-405-6609 • FAX: 415-468-1521
dbollman@sigler.com
www.carriernorcal.com
CH&LA_12_Prod&Svcs.indd 35 12/12/2011 5:15:34 PM
California Hotel & Lodging Association
36 2012 Resource Guide
ProdUctS & SerViceS
aSPHaLt/concrete SerViceS
nationwide Paving, inc.
Mr. Steve Thomas
9630 Santa Fe Springs Road
Santa Fe Springs, CA 90670
562-328-8692
sthomas@npavinc.com
www.nationwidepavinginc.com
aSSociationS
california tribal Business alliance
Mr. Chris Lindstron, Executive Director
1530 J Street, Suite 250
Sacramento, CA 95814
916-244-8561 • FAX: 916-669-0350
lindstromcj@comcast.net
www.caltba.org
Hotel council of San Francisco
Ms. Mary Maxwell
Director of Events and Administration
323 Geary Street, Suite 517
San Francisco, CA 94102
415-391-5197 • FAX: 415-391-6070
mary@hotelcouncilsf.org
www.hotelcouncilsf.org
aUdio/ViSUaL
Just in time communications, inc.
Mr. Justin Jones , CEO
175 North Indian Hill Boulevard, #208
Claremont, CA 91711
888-985-3777
justin@justintime.tv
www.justintime.tv
BanKS/BanKing SerViceS
century Business Solutions
Mr. Rick Hartegan
Director of Partner Developement
20 Pacifica, Suite 1450
Irvine, CA 92618
888-500-7798 • FAX: 888-500-7797
rhartegan@centurybizsolutions.com
www.centurybizsolutions.com
First Star capital
Mr. Ben Carlile, Managing Director
3050 Cirtus Circle, Suite 222
Walnut Creek, CA 94598
415-451-4055 • FAX: 415-257-4201
bcarlile@firststarcapital.com
www.allegiant-partners.com
cg appliance
Mr. Chris Parisis, Manager
6422 Mission Street
Daly City, CA 94014
650-756-3931
chris@cgappliance.com
www.cgappliance.com
aPPraiSerS
alain Pinel realtors with B&B
and country inn MarketPlace
Ms. Johanna Welty
Realtor, MBA, Inn Specialist
P.O. Box 638
Alamo, CA 94507
925-708-4505 • FAX: 925-930-6243
johanna@apr.com
www.innmarketing.com
Foss consulting group
Mr. Blair Giboney, MAI
1303 West Valencia Drive
Fullerton, CA 92833
714-871-3585 • FAX: 714-871-8123
bgiboney@fossconsult.com
www.fossconsult.com
HVS
Ms. Suzanne R. Mellen, MAI, CRE
Senior Managing Director
100 Bush Street, Suite 750
San Francisco, CA 94104
415-268-0351 • FAX: 415-896-0516
smellen@hvsinternational.com
www.hvsinternational.com
Hospitality and gaming appraisal,
consulting, asset management,
feasibility studies, tax appeals, expert
witness, executive search, and hotel
management. Convention centers,
marinas, mixed-use developments.
the Houston company
Ms. Winnie Houston, MAI, Principal
P.O. Box 189
Buena Park, CA 90621-1089
714-523-1002 • FAX: 714-523-7368
denisonn@earthlink.net
aSBeStoS aBateMent
alliance environmental group
Ms. Roxana Zenkel
Marketing Representative
990 West Tenth Street
Azusa, CA 91702
626-633-3516 • 877-539-2749
FAX: 626-633-3599
roxanazenkel@alliance-enviro.com
www.alliance-enviro.com
aMenitieS/
rooM aMenitieS, cont.
Private Spring Water, inc.
Mr. Kenneth Churchill, Vice President
13240 Llagas Avenue
San Martin, CA 95046
408-681-1500 • 877-664-1500
FAX: 408-681-1504
ken@pswaters.com
www.pswaters.com
room360 by FoH
Ms. Johanna Malen
41 Chula Vista Drive
San Rafael, CA 94901
415-699-4291 • FAX: 305-757-7941
johanna@amberpearl.com
www.roomthreesixty.com
Sunshine Hospitality
Ms. Cyndi Riggle, President
1042 North Mountain Avenue, #B210
Upland, CA 91786
909-638-2285 • FAX: 909-912-8096
cyndi@sunshinehospitality.com
www.sunshinehospitality.com
Unhazed Solutions
Mr. Alex DeLeon, Owner
940 South Oak Meadows Way
Anaheim, CA 92808
714-485-9018
alex@unhazed.com
www.unhazed.com
USa today northern
california/Hawaii region
Ms. Candace Savage, MHS
Regional Manager
5000 Hopyard Road, Suite 410
Pleasanton, CA 94588
925-224-7505 • 800-456-0293
FAX: 925-227-1348
csavage@usatoday.com
www.usatoday.com
anSWering SerViceS
inntegrate
Ms. Linda Murphy-Kreimes
Sales Account Manager
200 Binnington Court
Kingston, ON K7M 8R6
866-847-8010
lmurphy@inntegrate.com
www.inntegrate.com
aPPLianceS
automated Laundry Systems, inc.
Mr. Ovanes Kerian, President
428 North Moss Street
Burbank, CA 91502
818-846-7242 • FAX: 818-556-6242
ok@automated-laundry.com
www. automated-laundry.com
CH&LA_12_Prod&Svcs.indd 36 12/12/2011 5:15:35 PM
www.calodging.com
800-678-2462 37
ProdUctS & SerViceS
 caBBi Member
Bed BUg ProoF MattreSS
encaSeMentS
allergy technologies, LLc
Ms. Helene Fantini
Director, Customer Service
124 South Maple Street, Suite 240
Ambler, PA 19002
215-654-0880 • 866-978-6288
FAX: 215-654-1222
helene@allergytechnologies.com
www.allergytechnologies.com
Bed Bug experts:
top dog Pest control
Mr. Kalin Bracero, Owner
123 South Figueroa, Suite 540
Los Angeles, CA 90012
888-407-3071
kalin@topdogpestcontrol.com
www.topdofpestcontrol.com
Midmos Solutions Ltd.
Mr. Stephen Racioppe, Director of Sales
24/29 Navigation Drive, Brierley Hill
West Midlands DY5 1UT U.K.
314-504-6158
stephenracioppe@midmos.com
www.bbalert.com
Scent-tek
Mr. Brent Youngblood, Owner
5 Spring Valley Lane
Millbrae, CA 94030
415-933-0879
brent@scent-tek.com
www.scent-tek.com
BedS/Bedding
a-1 textiles & Hospitality Products
Linen Experts
P.O. Box 5259
Chatsworth, CA 91313-5259
800-351-1819 • FAX: 800-453-0952
linen@a1textiles.com
www.a1textiles.com
A-1 Textiles offers a full line of Golden
Mills products including towels, sheets,
blankets and bedding. We offer low
prices on our top quality linens.
Magna-Lock
Mr. Scott Pierce, President
P.O. Box 750040
Las Vegas, NV 89136
702-876-5036 • 877-876-5036
FAX: 702-876-1701
s.pierce@magna-lock.com
www.magna-lock.com
Magna-Lock, the end of shower water
on the floor. Less water damage and
a safer bathroom environment. Helps
eliminate slip and fall accidents.
national Hospitality Supply
Mr. Michael Hans, Owner
10660 North Executive Court
Mequon, WI 53092
800-526-8224 • FAX: 262-478-0229
mhans@nathosp.com
www.nathosp.com
Private Quarters Luxury Linens
independent comfort consultant
Ms. Valerie Pugliese, Allied
2338 Century Avenue
Simi Valley, CA 93063
805-405-1953 • 805-582-2396
valeriepugliese@yahoo.com
www.privatequarters.net/dbv
room360 by FoH
Ms. Johanna Malen
41 Chula Vista Drive
San Rafael, CA 94901
415-699-4291 • FAX: 305-757-7941
johanna@amberpearl.com
www.roomthreesixty.com
Unhazed Solutions
Mr. Alex DeLeon, Owner
940 South Oak Meadows Way
Anaheim, CA 92808
714-485-9018
alex@unhazed.com
www.unhazed.com
BanQUet Seating/
taBLeS & eQUiPMent
Sprung instant Structures, inc.
Ms. Terry Formentera
Sales & Marketing
29970 Technology Drive, Suite 112
Murrieta, CA 92563
951-461-8240 • 800-528-9899
FAX: 951-461-8250
terry.f@sprung.com
www.sprung.com
BatHrooM acceSSorieS
& SerViceS
accent amenities
Mr. Jon Clark, President
61450 American Lane, Suite 110
Bend, OR 97702
541-382-1340 • FAX: 541-382-1349
jon@accentamenities.com
www.accentamenities.com
american grout Specialists
Mr. Zach Levy, President
3490 Scott Street, Suite 105
San Francisco, CA 94123
415-720-3288 • FAX: 866-737-9804
zach@americangroutspecialists.com
www.americangroutspecialists.com
Bath Fitter
Mr. John Taylor
Commerical Sales Estimator
1477 Doolittle Drive
San Leandro, CA 94577
510-969-3905 • 866-405-0655
FAX: 510-969-3904
jtaylor@bathfitter.com
www.bathfitter.com
california Bath restoration
Mr. Scott Davis, President
1920 East Warner Avenue, Suite 3-P
Santa Ana, CA 92705
949-263-0779 • 888-4CALBATH
FAX: 949-263-5424
sdavis@calbath.com
www.calbath.com
Ferguson enterprises
Ms. Katie Monahan, Hospitality Sales
2750 South Towne Avenue
Pomona, CA 91766
714-225-1536 • FAX: 909-364-8263
katie.monahan@ferguson.com
www.ferguson.com
Hotel Vanity Specialist, LLc
Mr. Richard Zenobio, Manager
555 Mountain Springs Road
Paso Robles, CA 93446
805-237-2375 • FAX: 866-493-5887
richard@hotelvanityspecialist.com
www.hotelvanityspecialist.com
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California Hotel & Lodging Association
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ProdUctS & SerViceS
Fabtex, inc.
Mr. William Friese, Vice President
1202 West Struck Avenue
Orange, CA 92867
714-538-0877 • 800-431-1682
FAX: 714-538-3612
bill.friese@fabtex.com
www.fabtex.com
Manufacturer of bedspreads, draperies,
cornices, Roman shades, fancy top
treatments, drapery hardware,
accessories. Provides installation service.
ortho Mattress
Mr. Drew Lerner
Hospitality Sales Manager
15300 Valley View
La Mirada, CA 90025-9063
310-844-4860 • 888-499-6784
FAX: 800-640-6784
drew@orthomattress.com
www.orthomattress.com
Sealy, inc.
Ms. Linda Bordner, Regional Manager
One Office Parkway at Sealy Drive
Trinity, NC 27370
336-861-3500 • FAX: 336-861-3505
lbordner@sealy.com
www.sealyhospitality.com
comphy company
Mr. Robert Mishkin
Vice President of Marketing
7034 Portal Way, #110
Ferndale, WA 98248
323-225-8234 • 877-COMPHYO
FAX: 360-366-0139
robert@comphy.com
www.comphy.com
coyuchi
Ms. Jill Finberg
Hospitality Sales Manger
2501 Ninth Street, #102
Berkeley, CA 94710
510-903-0419
jfinberg@coyuchi.com
www.coyuchi.com
down etc.
Ms. Michelle Chodor
Vice President of Sales
228 Townsend Street
San Francisco, CA 94107
415-348-0084 • 866-369-6382
FAX: 415-348-0085
downetc@downetc.com
www.downetc.com
We manufacture "Top of the Bed"
collections for the hospitality
industry. Down and synthetic
pillows and comforters, throws/
blankets, robes, slippers, linens,
toppers, and mattress pads.
BedS/Bedding, cont.
allergy technologies, LLc
Ms. Helene Fantini
Director, Customer Service
124 South Maple Street, Suite 240
Ambler, PA 19002
215-654-0880 • 866-978-6288
FAX: 215-654-1222
helene@allergytechnologies.com
www.allergytechnologies.com
Bedsledzzz
Ms. Virginia Anderson, Director of Sales
17872 Gothard Street
Huntington Beach, CA 92647
714-225-0013
virginia@gasystemsmfg.com
www.bedsledzzz.com
classic Linen/american dawn
Mr. Ron Kothari
401 West Artesia Boulevard
Compton, CA 90220
310-604-2650 • FAX: 310-604-2660
ronk@americandawn.com
www.classiclinen.biz
CH&LA_12_Prod&Svcs.indd 38 12/12/2011 5:15:39 PM
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800-678-2462 39
ProdUctS & SerViceS
 caBBi Member
BUSineSS center SerViceS
tti technologies
Mr. Steve Blidner
483 Tenth Avenue
New York City, NY 10018
212-897-0962 • FAX: 480-383-6384
steve@ttitel.com
www.ttitel.com
Since 1991, TTI Technologies has
effectively implemented worldwide
business center and ID scanner
technology for the hospitality industry.
caBBi endorSed VendorS
CABBI EndorsEd VEndor
Payment Logistics, LLc
Mr. Matt Bruno, Sales & Marketing
6265 Greenwich Drive, Suite 110
San Diego, CA 92122
888-624-3687 • FAX: 858-200-9637
mbruno@paymentlogistics.com
www.paymentlogistics.com
Payment Logistics is the new
CABBI endorsed preferred
merchant service provider.
BUiLding Maintenance
clark Pest control
Ms. Joy Freeman
Commercial Sales Services
555 North Guild Avenue
Lodi, CA 95240
209-371-0758 • 800-903-9002
FAX: 209-371-0370
jfreeman@clarkpest.com
www.clarkcommercialservices.com
Complete bed bug services. Customized
reporting. Insect & rodent control. Bird
abatement solutions. Weed control &
lawn fertilization. Full termite services.
crane Pest control
Mr. Harold S. Stein, Jr., President
2700 Geary Boulevard
San Francisco, CA 94118-3498
415-922-1666 • 800-592-7777
FAX: 415-922-1789
hstein@cranepestcontrol.com
www.cranepestcontrol.com
Serta Mattress
Mr. Joe Dawson, Contract Sales
23532 Brodiaea Avenue
Moreno Valley, CA 92553
951-413-1500 • 847-645-0200
FAX: 925-465-6231
jd4beds@astound.net
www.serta.com
BeVerage diSPenSing
SerViceS
nespresso Business Solutions
Mr. Bill Lillengreen
Regional Sales & Marketing
1841 Via Cuarto
Oceanside, CA 92056
760-500-9733 • FAX: 760-295-4788
bill.lillengreen@nespresso.com
www.nespresso-pro.com
BroKerS
amber Hotel company, inc.
Mr. Steve Post, President
P.O. Box 6273
Malibu, CA 90264
310-774-5000 • FAX: 310-774-5260
sales@amberhc.com
www.amberhotelcompany.com
atlas Hospitality group
Mr. Alan X. Reay, President
2500 Michelson Drive, Suite 110
Irvine, CA 92612
949-622-3400 • FAX: 949-622-3410
alan@atlashospitality.com
www.atlashospitality.com
Atlas Hospitality Group, the
market leader in California hotel
sales, specializes in brokerage of
California hotel/motel properties.
Bed & Breakfast inn Brokers
Ms. Carol Balliett, B&B Specialist
103 Paradise Drive
Napa, CA 94558
707-252-2101 • FAX: 707-294-2645
balliett103@comcast.net
www.bbinnbrokers.com
Lodging Property Brokers, inc.
Mr. Dick Lopez, CHB, President
1734 Jefferson Street, Suite B
Napa, CA 94559
707-257-2759 • FAX: 707-257-2155
dlopez@lodgingbrokers.com
www.lodgingbrokers.com
Mike McFarlin insurance
agency, LLc
Mr. Mike McFarlin, Broker
1415 Irving Street
San Francisco, CA 94122
415-664-4199
mike@mmcfarlinins.com
www.mmcfarlinins.com
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California Hotel & Lodging Association
40 2012 Resource Guide
ProdUctS & SerViceS
CH&LA EndorsEd VEndor
cH&La insurance Services
arM Multi insurance Services
Ms. Lisa Isom, President
CA License #OC73841
P.O. Box 1330
Woodland, CA 95776
530-662-4613 • FAX: 530-662-1710
lisom@arm-i.com
www.calodging.com
CH&LA EndorsEd VEndor
Hcareers
Mr. Bryan Sauder
Advertising Stratagist
400-4789 Kingsway
Burnaby, BC V5H 0A3
360-312-4935 • 800-832-3738
FAX: 604-433-8418
bryan.sauder@hcareers.com
www.hcareers.com
caLL center SoLUtionS
calling inn
Ms. Karen Oluwabusola
840 Greenbrier Circle, Suite 202
Chesapeake, VA 23220
757-424-1191 • 800-955-9888
innsupport@mapcommunications.com
www.callinginn.com
carPeting
embassy carpets
Mr. Darabhai A. Jilla, General Manager
P.O. Box 230848
Encinitas, CA 92023
800-366-7847 • 822-366-7847
FAX: 760-943-7041
dara.jilla@embassycarpets.com
www.embassycarpets.com
cH&La endorSed VendorS
caBLe teLeViSion
Bulk tV & internet
Ms. Emily Marchbanks
Marketing Specialist
8537 Six Forks Road, Suite 100
Raleigh, NC 27615
919-792-1480 • FAX: 919-573-0489
emarchbanks@bulktv.com
www.bulktv.com
crystal-clear.tV/ccdr
communications, inc.
Ms. Rhonda Hunter, Owner/President
130 East Dyer Road, Suite B
Santa Ana, CA 92707
714-433-3500 • 800-567-1001
FAX: 714-433-3558
rhonda@crystal-clear.tv
www.crystal-clear.tv
Just in time communications, inc.
Mr. Justin Jones , CEO
175 North Indian Hill Boulevard, #208
Claremont, CA 91711
888-985-3777
justin@justintime.tv
www.justintime.tv
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800-678-2462 41
ProdUctS & SerViceS
 caBBi Member
Peerless Coffee & Tea Company
Mr. Chris Browning, Vice President
260 Oak Street
Oakland, CA 94607
510-763-1763
cbrowning@peerlesscoffee.com
www.peerlesscoffee.com
coMPUter SoFtWare
agilysys, inc.
Ms. Beth McClure
Senior Marketing Manager
1000 Windward Concourse
Alpharetta, GA 30005
770-810-7800
beth.mcclure@agilysys.com
www.agilysys.com
cheftec/culinary Software Services
Ms. Eileen Allison, Marketing Manager
1900 Folsom Street, Suite 210
Boulder, CO 80302
800-447-1466 • FAX: 303-786-9776
marketing@culinarysoftware.com
www.cheftec.com
Culinary Software Services is the leader
in back-of-the-house technology for
the foodservice industry. ChefTec
and CorTec provide state-of-theart
inventory control, recipe and
menu costing, and much more.
Frontdesk anywhere, inc.
Mr. Thomas Lyle, CEO
182 Howard Street, #702
San Francisco, CA 94105
866-924-1949
sales@frontdeskanywhere.com
www.frontdeskanywhere.com
Frontdesk Anywhere provides bed
& breakfast management software
featuring easy check-in and checkout,
online bookings and packages. It's webbased
and works with Macs and PCs.
Megasys Hospitality Systems
Mr. Mark Jewart, President
5800 East Skelly Drive, Suite 600
Tulsa, OK 74135
918-743-0100 • 800-492-5001
FAX: 918-743-7876
sales@megasyshms.com
www.megasyshms.com
nortHWind - Maestro Property
Management Solutions
Ms. Audrey MacRae
Director of Sales & Marketing
8300 Woodbine Avenue, Suite 500
Markham, ON L3R 9Y7
888-667-8488 • 905-940-1923
FAX: 905-940-1925
info@maestropms.com
www.maestropms.com
cLeaning SUPPLieS/SySteMS
aqua Systems, inc.
Mr. Ted Jones, Owner
P.O. Box 397
Arroyo Grande, CA 93421
916-257-7400 • FAX: 916-209-3303
tedjones@aquasystemsusa.com
www.aquasystemsusa.com
ecolab
Mr. Brier Hanson
Assistant Vice President
3160 Crow Canyon Place, Suite 200
San Ramon, CA 94583
925-215-8008 • FAX: 866-402-1301
brier.hanson@ecolab.com
www.ecolab.com
ecolab, inc.
Mr. Kevin McDonald, Territory Manager
1152 Daniel Drive
Petaluma, CA 94954
510-410-9378 • FAX: 707-775-3429
kevin.mcdonald@ecolab.com
www.ecolab.com
green Suites Hotel Solutions
Mr. Cole Wilcox
Director of Sales & Marketing
1476 West 9th Street, Suite B2
Upland, CA 91786
800-224-4228 • 909-920-1277
FAX: 909-920-1218
cole@greensuites.com
www.greensuites.com
Procter & gamble
Mr. Joe Borges, Account Manager
315 East 7th Street
Cincinnati, OH 45202
818-253-5091
borges.jm@pg.com
www.pgproline.com
coFFee SUPPLieS/SerViceS
Distant Lands Coffee
Ms. Cindi B. Hughes
National Sales Manager
801 Houser Way North
Renton, WA 98057
425-917-2910 • 800-758-4437
FAX: 425-430-5378
cindih@dlcoffee.com
www.dlcoffee.com
nespresso Business Solutions
Mr. Bill Lillengreen
Regional Sales & Marketing
1841 Via Cuarto
Oceanside, CA 92056
760-500-9733 • FAX: 760-295-4788
bill.lillengreen@nespresso.com
www.nespresso-pro.com
CH&LA EndorsEd VEndor
Heartland Payment Systems
Mr. Sanford Brown, Chief Sales Officer
90 Nassau Street, Suite 2
Princeton, NJ 08542-4520
888-798-3131 • FAX: 609-683-3815
sanford.brown@e-hps.com
www.heartlandpaymentsystems.com
CH&LA EndorsEd VEndor
Heartland Payroll Services
Mr. Dennis Carpenter
Director of Association Alliances
90 Nassau Street
Princeton, NJ 08542
316-425-2537 • 888-798-3131
FAX: 800-331-2125
dennis.carpenter@e-hps.com
www.heartlandpaymentsystems.com/
payroll
CH&LA EndorsEd VEndor
Staples
Mr. Joe Yanco, Account Manager
500 Staples Drive
Framingham, MA 01702
603-881-7014
joe.yanco@staples.com
www.stapleslink.com
cLean tecHnoLogy
clearedge Power
Ms. Nicole Elovitz, Marketing Manager
7175 N W Evergreen Parkway
Hillsboro, OR 97124
503-693-9600 • 877-257-3343
nelovitz@clearedgepower.com
www.clearedgepower.com
ecology action
Mr. Darren Nix, Program Specialist
877 Cedar Street, Suite 240
Santa Cruz, CA 95091
831-426-5925 • 888-846-5050
FAX: 831-425-1404
dnix@ecoact.org
www.ecoact.org
Suntrek industries
Mr. Phil Del Negro
Vice President of Sales
5 Holland, #215
Irvine, CA 92618
800-292-7648 • FAX: 949-348-1626
phil@suntreksolar.com
www.suntreksolar.com
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ProdUctS & SerViceS
Burnham Brown
Mr. Thomas M. Downey, Attorney
P.O. Box 119
Oakland, CA 94604-0119
510-444-6800 • FAX: 510-835-6666
tdowney@burnhambrown.com
www.burnhambrown.com
civitas
Mr. John Lambeth, President
7700 College Town Drive, Suite 111
Sacramento, CA 95826
916-325-0604 • 800-999-7781
FAX: 916-325-2312
jlambeth@civitasadvisors.com
www.civitasadvisors.com
clark Pest control
Ms. Joy Freeman
Commercial Sales Services
555 North Guild Avenue
Lodi, CA 95240
209-371-0758 • 800-903-9002
FAX: 209-371-0370
jfreeman@clarkpest.com
www.clarkcommercialservices.com
Complete bed bug services. Customized
reporting. Insect & rodent control. Bird
abatement solutions. Weed control &
lawn fertilization. Full termite services.
contactPoint
Ms. Audri Wadsworth
Marketing Manager
321 North Mall Drive, Building R
St. George, UT 84790
435-674-6700
audri@contactpoint.com
www.contactpoint.com
crane Pest control
Mr. Harold S. Stein, Jr., President
2700 Geary Boulevard
San Francisco, CA 94118-3498
415-922-1666 • 800-592-7777
FAX: 415-922-1789
hstein@cranepestcontrol.com
www.cranepestcontrol.com
downstream exchange company
Mr. C. Anthony Phillips, President
909 East Green Street
Pasadena, CA 91106
626-796-1031 • 800-743-1031
FAX: 626-796-8222
caphillips@downstreamexchange.com
www.downstreamexchange.com
evision Worldwide
Mr. Vikram Singh
Chief Executive Officer
1950 Greyhound Pass, #18-154
Carmel, IN 46032
847-780-4278 • 415-244-9861
FAX: 847-574-0886
vikram@evisionworldwide.com
www.evisionworldwide.com
continental contractors, inc.
Ms. Molly Pitcher, Project Manager
1235 Hermosa Avenue, Suite 300
Hermosa Beach, CA 90254
310-379-4410 • FAX: 310-379-4433
mpitcher@continentalcontractors.com
www.continentalcontractors.com
General contractor specializing in hotel
renovations across the country.
Eagle Ridge Construction & Roofing
Mr. Dave Smith, President/Owner
6217 Ross Avenue
Carmichael, CA 95608
916-570-1460 • FAX: 916-570-1465
dsmith@eagleridgeroofing.com
www.eagleridgeroofing.com
rick r. enos general contracting
Mr. Rick E. Enos, Owner
1420 Howe Avenue, Suite 2
Sacramento, CA 95825
916-993-5220 • FAX: 916-303-1600
rickrenos@sbcglobal.net
www.enosconstruction.com
Hotel Services, inc.
Ms. Debbie Hennessey, COO
10736 Jefferson Boulevard, #777
Culver City, CA 90230
352-735-6700 • FAX: 352-735-6739
debbie@hotelservicesinc.com
www.hotelservicesinc.com
Just interiors, inc.
Mr. Donny Souza
Vice President of Operations
2354 East Spiess Road
Acampo, CA 95220
209-334-1534
donny@justinteriorsinc.com
www.justinteriorsinc.com
S & H renovations
Mr. Jerry Stonum, Owner
603 Arlington Road
Redwood City, CA 94062
650-599-9201 • FAX: 650-599-9201
jrstonum@aol.com
www.SandHRenovations.com
conSULting & training
ada compliance consultants, inc.
Mr. Chris Taylor, Owner
P.O. Box 6716
Folsom, CA 95763
916-983-3816 • FAX: 916-983-6467
chris@ada-pros.com
www.ada-pros.com
amber Hotel company, inc.
Mr. Steve Post, President
P.O. Box 6273
Malibu, CA 90264
310-774-5000 • FAX: 310-774-5260
sales@amberhc.com
www.amberhotelcompany.com
coMPUter SoFtWare, cont.
rate tiger
Mr. Gerard Carrie
Vice President of Sales
37 North Orange Avenue, Suite 500
Orlando, FL 32801
321-251-6559
gerardc@ratetiger.com
www.ratetiger.com
Superinn.com
Mr. Kirk Dietrich, Vice President
2270 Tudor Drive
Cleveland Heights, OH 44106
216-932-3171 • 800-301-0072
FAX: 216-932-3174
kirkd@sarktech.com
www.superinn.com
COnSTRuCTIOn—nEw
americor
Mr. Todd Anthis, Owner
2184 Hilltop Drive, #C
Redding, CA 96002
530-223-4800 • FAX: 530-224-5431
todda@americorinc.net
www.americorinc.net
S & H renovations
Mr. Jerry Stonum, Owner
603 Arlington Road
Redwood City, CA 94062
650-599-9201 • FAX: 650-599-9201
jrstonum@aol.com
www.SandHRenovations.com
S.d. deacon
Mr. Steve Tarbell
Director of Business Development
17681 Mitchell North, Suite 100
Irvine, CA 92614
949-222-9060 • FAX: 949-222-0596
steve.tarbell@deacon.com
www.deacon.com
COnSTRuCTIOn—REmODEL
american grout Specialists
Mr. Zach Levy, President
3490 Scott Street, Suite 105
San Francisco, CA 94123
415-720-3288 • FAX: 866-737-9804
zach@americangroutspecialists.com
www.americangroutspecialists.com
Bath Fitter
Mr. John Taylor
Commerical Sales Estimator
1477 Doolittle Drive
San Leandro, CA 94577
510-969-3905 • 866-405-0655
FAX: 510-969-3904
jtaylor@bathfitter.com
www.bathfitter.com
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800-678-2462 43
ProdUctS & SerViceS
 caBBi Member
contractorS
Ace Duraflo Epipe
Mr. William Gardner
Vice President Sales & Marketing
3122 West Alpine
Santa Ana, CA 92704
714-795-9809
wgardner@aceduraflo.com
www.aceduraflo.com
american grout Specialists
Mr. Zach Levy, President
3490 Scott Street, Suite 105
San Francisco, CA 94123
415-720-3288 • FAX: 866-737-9804
zach@americangroutspecialists.com
www.americangroutspecialists.com
california Bath restoration
Mr. Scott Davis, President
1920 East Warner Avenue, Suite 3-P
Santa Ana, CA 92705
949-263-0779 • 888-4CALBATH
FAX: 949-263-5424
sdavis@calbath.com
www.calbath.com
San diego State University
Hospitality & tourism
Management Program
Mr. Carl Winston, Director
5500 Campanile Drive
San Diego, CA 92182-4514
619-594-4964 • FAX: 619-594-3320
carl.winston@sdsu.edu
www.sdsu.edu
tax advisors, PLLc
Mr. Gregory A. Damico, CPA
201 NE Park Plaza Drive, Suite 244
Vancouver, WA 98684
360-750-6884 • 888-230-5906
FAX: 360-750-7268
gdamico@taxadvisorscpa.com
www.taxadvisorscpa.com
the Houston company
Ms. Winnie Houston, MAI, Principal
P.O. Box 189
Buena Park, CA 90621-1089
714-523-1002 • FAX: 714-523-7368
denisonn@earthlink.net
Forensic analytical
Mr. Joe Filan
Director of Business Development
17400 SW Upper Boones
Ferry Road, #245
Portland, OR 97042
503-595-1001 • 877-410-1888
FAX: 503-595-1001
www.forensica.com
Forensic Analytical is an environmental
consulting firm with over 20 years of
experience assisting risk managers,
construction and engineering
professionals with comprehensive
environmental solutions.
Foss consulting group
Mr. Blair Giboney, MAI
1303 West Valencia Drive
Fullerton, CA 92833
714-871-3585 • FAX: 714-871-8123
bgiboney@fossconsult.com
www.fossconsult.com
Hotel Managers group, LLc
Mr. H. Joel Biggs, CHA, President
16980 Via Tazon, Suite 240
San Diego, CA 92127
858-673-1534 • FAX: 858-673-8539
joelbiggs@hotelmanagersgroup.com
www.hmghotels.com
HotelBooster
Mr. Ronald Bell, Managing Director
3565 Piedmont Road, Suite 400
Atlanta, GA 30305
480-463-4766 • 800-570-0266
ron@hotelbooster.com
www.hotelbooster.com
Kapoor & Kapoor Hospitality
consultants
Mr. Tarun Kapoor, CHA
Managing Director
41 North Garfield Avenue, Suite 204
Alhambra, CA 91801
626-458-3200 • FAX: 626-458-3210
tarun@kapoorandkapoor.com
www.kapoorandkapoor.com
Packard Hospitality group, LLc
Mr. Michael S. Goldstein, CHA
President
8775 Aero Drive, Suite 3335
San Diego, CA 92123
858-277-4305 • 800-266-4844
FAX: 858-277-4308
michael@packard-1.com
www.packard-1.com
PKF Certified Public
accountants, aPc
Mr. Ron Bersaglieri, Director
425 California Street, Suite 1600
San Francisco, CA 94104
415-421-5378 • FAX: 415-956-7708
rbersaglieri@pkfsf.com
www.pkfcalifornia.com
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ProdUctS & SerViceS
credit card SerViceS
century Business Solutions
Mr. Rick Hartegan
Director of Partner Development
20 Pacifica, Suite 1450
Irvine, CA 92618
888-500-7798 • FAX: 888-500-7797
rhartegan@centurybizsolutions.com
www.centurybizsolutions.com
CH&LA EndorsEd VEndor
Heartland Payment Systems
Mr. Sanford Brown, Chief Sales Officer
90 Nassau Street, Suite 2
Princeton, NJ 08542-4520
888-798-3131 • FAX: 609-683-3815
sanford.brown@e-hps.com
www.heartlandpaymentsystems.com
Hospitality Payment Solutions
Mr. Patrick McNulty
3725 South Ocean Drive, #617
Hollywood, FL 33019
954-707-2786 • FAX: 888-583-2483
pmcnulty@hpaysolutions.com
www.hpaysolutions.com
nXgen Payment Services
Mr. Richard Cohen, California
Account Manager
940 Spokane Avenue, Suite 5
Whitefish, MT 59937
866-863-9977 • FAX: 847-690-0351
rcohen@nxgen.com
www.nxgen.com
Credit card and payment processing.
CABBI EndorsEd VEndor
Payment Logistics, LLc
Mr. Matt Bruno, Sales & Marketing
6265 Greenwich Drive, Suite 110
San Diego, CA 92122
888-624-3687 • FAX: 858-200-9637
mbruno@paymentlogistics.com
www.paymentlogistics.com
Payment Logistics is the new
CABBI endorsed preferred
merchant service provider.
deStination MarKeting
organiZation
expedia, inc.
Ms. Tara Stangel
Director of Market Management CA
3150 139th Avenue SE
Bellevue, WA 98005
310-360-2429 • FAX: 866-607-3399
tstangel@expedia.com
www.expedia.com
S.d. deacon
Mr. Steve Tarbell
Director of Business Development
17681 Mitchell North, Suite 100
Irvine, CA 92614
949-222-9060 • FAX: 949-222-0596
steve.tarbell@deacon.com
www.deacon.com
Suntrek industries
Mr. Phil Del Negro
Vice President of Sales
5 Holland, #215
Irvine, CA 92618
800-292-7648 • FAX: 949-348-1626
phil@suntreksolar.com
www.suntreksolar.com
conVention SerViceS
Fresno city & county convention
& Visitors Bureau
Ms. Layla Forstedt, Vice President
848 M Street, Third Floor
Fresno, CA 93721
559-445-8304 • 800-788-0836
FAX: 559-445-0122
layla.forstedt@fresnocvb.org
www.playfresno.org
Santa Barbara conference
& Visitors Bureau
Ms. Kathy Janega-Dykes
President & CEO
1601 Anacapa Street
Santa Barbara, CA 93101-1909
805-966-9222 • 800-676-1266
FAX: 805-966-1728
kathy@santabarbaraca.com
www.santabarbaraca.com
Santa cruz county conference
& Visitors council
Ms. Maggie Ivy, Executive Director
303 Water Street, Suite 100
Santa Cruz, CA 95060
831-427-4405 • 800-833-3494
FAX: 831-425-1260
mivy@santacruz.org
www.santacruzcounty.travel
team San Jose
Mr. David Costain
Chief Operating Officer
408 Almaden Boulevard
San Jose, CA 95110
408-792-4546 • 800-San-Jose
FAX: 408-295-3937
dcostain@sanjose.org
www.sanjose.org
contractorS, cont.
continental contractors, inc.
Ms. Molly Pitcher, Project Manager
1235 Hermosa Avenue, Suite 300
Hermosa Beach, CA 90254
310-379-4410 • FAX: 310-379-4433
mpitcher@continentalcontractors.com
www.continentalcontractors.com
General contractor specializing in hotel
renovations across the country.
Eagle Ridge Construction & Roofing
Mr. Dave Smith, President/Owner
6217 Ross Avenue
Carmichael, CA 95608
916-570-1460 • FAX: 916-570-1465
dsmith@eagleridgeroofing.com
www.eagleridgeroofing.com
Hotel Services, inc.
Ms. Debbie Hennessey, COO
10736 Jefferson Boulevard, #777
Culver City, CA 90230
352-735-6700 • FAX: 352-735-6739
debbie@hotelservicesinc.com
www.hotelservicesinc.com
Jani-King international
Mr. Gil Sanchez, Hospitality Director
16885 Dallas Parkway
Addison, TX 75001
972-991-0900 • 800-552-5264
FAX: 972-267-4625
gsanchez@janiking.com
www.janiking.com
Just interiors, inc.
Mr. Donny Souza
Vice President of Operations
2354 East Spiess Road
Acampo, CA 95220
209-334-1534
donny@justinteriorsinc.com
www.justinteriorsinc.com
nationwide Paving, inc.
Mr. Steve Thomas
9630 Santa Fe Springs Road
Santa Fe Springs, CA 90670
562-328-8692
sthomas@npavinc.com
www.nationwidepavinginc.com
rick r. enos general contracting
Mr. Rick E. Enos, Owner
1420 Howe Avenue, Suite 2
Sacramento, CA 95825
916-993-5220 • FAX: 916-303-1600
rickrenos@sbcglobal.net
www.enosconstruction.com
S & H renovations
Mr. Jerry Stonum, Owner
603 Arlington Road
Redwood City, CA 94062
650-599-9201 • FAX: 650-599-9201
jrstonum@aol.com
www.SandHRenovations.com
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ProdUctS & SerViceS
 caBBi Member
danmer custom Shutters
Mr. Bob Friedman
Hospitality/Design Trade Div. Director
8000 Woodley Avenue
Van Nuys, CA 91406
800-785-6676 • FAX: 818-734-1584
bob.friedman@danmer.com
www.danmer.com
Fabtex, inc.
Mr. William Friese, Vice President
1202 West Struck Avenue
Orange, CA 92867
714-538-0877 • 800-431-1682
FAX: 714-538-3612
bill.friese@fabtex.com
www.fabtex.com
Manufacturer of bedspreads, draperies,
cornices, Roman shades, fancy top
treatments, drapery hardware,
accessories. Provides installation service.
direct tV ProVider
Bulk tV & internet
Ms. Emily Marchbanks
Marketing Specialist
8537 Six Forks Road, Suite 100
Raleigh, NC 27615
919-792-1480 • FAX: 919-573-0489
emarchbanks@bulktv.com
www.bulktv.com
draPerieS & UPHoLStery
american Blinds & draperies, inc.
Mr. Paul Russo, President/CEO
6965 Luther Drive, #10
Sacramento, CA 98523
916-422-7000 • 877-422-7001
FAX: 916-422-7077
paul@americandrapery.com
www.americandrapery.com
American Blinds & Draperies, Inc.
product line includes mini blinds,
vertical blinds, drapes, heavy
duty industrial grade tracks and
batons, plus much more.
Fairfield Tourism Assocation
Mr. Anand Patel, Allied
1111 Webster Street
Fairfield, CA 94533
707-399-2445 • 925-788-7239
FAX: 707-226-1448
anand.patel@visitfairfieldca.com
www.visitfairfieldca.com
Santa Barbara conference
& Visitors Bureau
Ms. Kathy Janega-Dykes
President & CEO
1601 Anacapa Street
Santa Barbara, CA 93101-1909
805-966-9222 • 800-676-1266
FAX: 805-966-1728
kathy@santabarbaraCA.com
www.santabarbaraca.com
digitaL Signage
Hospitality Lcd
Mr. Dhar Patel, Sales Manager
2913 El Camino Real, #814
Tustin, CA 92782
714-473-9813 • 888-523-8885
FAX: 714-242-9275
dharpatel@hospitalitylcd.com
www.hospitalitylcd.com
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46 2012 Resource Guide
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eMPLoyee reLationS/BeneFitS
B.W. Baker insurance Services, inc.
Mr. Bart Baker, Broker
29169 Heathercliff, #208
Malibu, CA 90265
310-457-5092 • 800-776-0823
FAX: 310-457-4374
bart@bwbaker.com
www.bwbaker.com
Barney and Barney, LLc
Mr. Steven G. Shea, Principal
9171 Towne Centre Drive, Suite 500
San Diego, CA 92122
858-550-4982 • 800-321-4696
FAX: 858-452-7530
steves@barneyandbarney.com
www.barneyandbarney.com
david Stompe insurance
agency Farmers insurance
Mr. David Stompe, Agent
1127 Grant Avenue, Suite 1
Novato, CA 94545
415-878-1394 • FAX: 415-878-1395
david.stompe@mindspring.com
www.farmersagent.com/dstompe
one risk group, LLc
Mr. Jay Fischer
Executive Vice President
3825 Hopyard Road, Suite 199
Pleasanton, CA 94588
925-226-7353 • 877-740-7350
FAX: 925-226-7380
jfischer@oneriskgroup.com
www.oneriskgroup.com
Petra risk Solutions
Mr. Christopher J. Jensen, President
13950 Cerritos Corporate Drive, #A
Cerritos, CA 90703
562-623-4499 • 800-466-8951
FAX: 800-494-6829
chrisj@petrarisksolutions.com
www.petrarisksolutions.com
Petra is America's largest independent
insurance brokerage devoted exclusively
to the hospitality marketplace.
We offer coverage from property
& casualty to group benefits.
WageWatch
Mr. Travis Pullen, Sales Associate
P.O. Box 15851
Scottsdale, AZ 85060
480-237-6130 • 888-330-9243
tpullen@wagewatch.com
www.wagewatch.com
Wells Fargo insurance Services
Mr. Robert L. Murphy, CIC
Managing Director, Central Coast
5615 Scotts Valley Drive, Suite 100
Scotts Valley, CA 95066
800-246-0901 • FAX: 831-461-1340
robert.murphy@wellsfargo.com
www.cybersure.com
edUcationaL inStitUtionS
california State technical
University - Pomona collins
School of Hospitality
Management
Mr. Andy Feinstein, Dean
3801 West Temple Avenue, Building 79B
Pomona, CA 91768
909-869-3105 • FAX: 909-869-4329
andyf@csupomona.edu
www.csupomona.edu
San diego State University
Hospitality & tourism
Management Program
Mr. Carl Winston, Director
5500 Campanile Drive
San Diego, CA 92182-4514
619-594-4964 • FAX: 619-594-3320
carl.winston@sdsu.edu
www.sdsu.edu
Santa Barbara city
college Hospitality
Management Program
Dr. Dixie Adair Budke, Director
721 Cliff Drive
Santa Barbara, CA 93109
805-897-3501 • FAX: 805-343-9896
budke@sbcc.edu
www.sbcc.edu
draPerieS &
UPHoLStery, cont.
Factory direct drapes
Mr. Jeremy Coffey, Sales Associate
P.O. Box 1143
Union City, CA 94587
866-713-7273
customerservice@
factorydirectdrapes.com
www.factorydirectdrapes.com
Specializing in custom drapery,
curtains, valances and hardware.
Well known for high quality
craftsmanship and durability.
Harbor Linen
Mr. Chris Rogers, Sales & Marketing
P.O. Box 3510
Cherry Hill, NJ 08034
407-382-0699 • 800-257-7858
FAX: 856-346-4598
crogers@harborlinen.com
www.harborlinen.com
dry cLeaning
orange cleaners
Mr. Fernando Rodriquez, Owner
2230 West Chapman, Suite 121
Orange, CA 92868
800-392-0140 • FAX: 866-245-1926
management@orange-cleaners.com
www.orange-cleaners.com
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ProdUctS & SerViceS
 caBBi Member
cool control Plus, Honeywell
Ms. Reechelle Wong, Program Manager
353 Vintage Park Drive, #A
Foster City, CA 94404
650-918-3210 • 866-918-7822
FAX: 650-918-3214
reechelle.wong@honeywell.com
www.coolcontrolplus.com
ecology action
Mr. Darren Nix, Program Specialist
877 Cedar Street, Suite 240
Santa Cruz, CA 95091
831-426-5925 • 888-846-5050
FAX: 831-425-1404
dnix@ecoact.org
www.ecoact.org
inncoM international, inc.
Mr. Daniel J. Miller
Vice President of Western Region
227 West Main Street
Niantic, CT 06357
425-512-0402 • 800-543-1999
FAX: 860-739-4460
dan.miller@inncom.com
www.inncom.com
nexant
Mr. Michael Drury
Senior Program Manager
101 Second Street, 10th Floor
San Francisco, CA 94105
714-524-4402 • FAX: 714-524-4407
mdrury@nexant.com
www.nexant.com
northrock energy Solutions
Mr. Greg Imahara, Sales & Marketing
2730 Andare Court
San Jose, CA 95135
408-805-8508 • FAX: 408-521-2151
greg.imahara@
northrockenergysolutions.com
www.northrockenergysolutions.com
Pg&e
Ms. Debora Wilhelm
Business Segment Manager
245 Market Street, Mail Code N32
San Francisco, CA 94105
415-973-5502 • FAX: 415-253-9153
d2w1@pge.com
www.pge.com
regreen
Mr. Edan Simpson
Energy Efficiency Specialist
201 South Anderson Street
Los Angeles, CA 90033
714-809-3951 • FAX: 213-621-7792
esimpson@regreencorp.com
www.regreencorp.com
edc tech Savegas.com
Mr. Jim Seidel, Executive Vice President
50 Executive Drive, Suite A
Rohnert Park, CA 94928
949-388-2753
jim@savegas.com
www.savegas.com
Pg&e
Ms. Debora Wilhelm
Business Segment Manager
245 Market Street, Mail Code N32
San Francisco, CA 94105
415-973-5502 • FAX: 415-253-9153
d2w1@pge.com
www.pge.com
regreen
Mr. Edan Simpson
Energy Efficiency Specialist
201 South Anderson Street
Los Angeles, CA 90033
714-809-3951 • FAX: 213-621-7792
esimpson@regreencorp.com
www.regreencorp.com
Sungreen Systems
Mr. Rick Hsu, President
12731 Ramona Boulevard, Suite 208
Irwindale, CA 91706
626-851-0008 • FAX: 626-851-0001
rickhsu@sungreensystems.com
www.sungreensystems.com
Willdan energy Solutions
Ms. Michelle Sivertsen
Senior Program Manager
101 East Huntington Drive, Suite 110
Monrovia, CA 91016
626-305-6906 • FAX: 626-256-0525
msivertsen@willdan.com
www.willdan.com
energy ManageMent
clearedge Power
Ms. Nicole Elovitz, Marketing Manager
7175 NW Evergreen Parkway
Hillsboro, OR 97124
503-693-9600 • 877-257-3343
nelovitz@clearedgepower.com
www.clearedgepower.com
constellation energy
Ms. Meridith Young
Vice President of Associations
50 Oak Court, Suite 120
Danville, CA 94526
502-515-6672 • FAX: 443-213-6586
meridith.young@constellation.com
www.constellation.com
eMPLoyee teSting/training
carco group, inc.
Ms. Anne Armstrong
Regional Sales Director
757 Balboa Avenue
Laguna, CA 92651
714-318-9542
aarmstrong@carcogroup.com
www.carcogroup.com
emtrain
Ms. Janine Yancey
P.O. Box 191747
Sacramento, CA 95819
916-481-7474 • 866-651-7474
FAX: 866-513-7171
jyancey@emtrain.com
www.emtrain.com
Sacramento Job corps
Mr. Dave Decarr
3100 Meadowview Road
Sacramento, CA 95832
916-394-0770 ext 4363
decarr.david@jobcorps.org
eMPLoyMent agencieS
CH&LA EndorsEd VEndor
Hcareers
Mr. Bryan Sauder
Advertising Strategist
400-4789 Kingsway
Burnaby, BC V5H 0A3
360-312-4935 • 800-832-3738
FAX: 604-433-8418
bryan.sauder@hcareers.com
www.hcareers.com
Hospitality Staffing Solutions
Ms. Brandi Booe
Business Development Manager
1640 Powers Ferry Road, Building 3, #100
Marietta, GA 30319
678-360-6056 • 877-477-3866
FAX: 770-874-9788
bbooe@hssstaffing.com
www.hssstaffing.com
Sacramento Job corps
Mr. Dave Decarr
3100 Meadowview Road
Sacramento, CA 95832
916-394-0770 ext 4363
decarr.david@jobcorps.org
energy eFFiciency
constellation energy
Ms. Meridith Young
Vice President of Associations
50 Oak Court, Suite 120
Danville, CA 94526
502-515-6672 • FAX: 443-213-6586
meridith.young@constellation.com
www.constellation.com
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First Star capital
Mr. Ben Carlile, Managing Director
3050 Cirtus Circle, Suite 222
Walnut Creek, CA 94598
415-451-4055 • FAX: 415-257-4201
bcarlile@firststarcapital.com
www.allegiant-partners.com
FaciLitieS
clark Pest control
Ms. Joy Freeman
Commercial Sales Services
555 North Guild Avenue
Lodi, CA 95240
209-371-0758 • 800-903-9002
FAX: 209-371-0370
jfreeman@clarkpest.com
www.clarkcommercialservices.com
Complete bed bug services. Customized
reporting. Insect & rodent control. Bird
abatement solutions. Weed control &
lawn fertilization. Full termite services.
FeaSiBiLity/MarKet reSearcH
Foss consulting group
Mr. Blair Giboney, MAI
1303 West Valencia Drive
Fullerton, CA 92833
714-871-3585 • FAX: 714-871-8123
bgiboney@fossconsult.com
www.fossconsult.com
HVS
Ms. Suzanne R. Mellen, MAI, CRE
Senior Managing Director
100 Bush Street, Suite 750
San Francisco, CA 94104
415-268-0351 • FAX: 415-896-0516
smellen@hvsinternational.com
www.hvsinternational.com
Hospitality and gaming appraisal,
consulting, asset management,
feasibility studies, tax appeals, expert
witness, executive search, and hotel
management. Convention centers,
marinas, mixed-use developments.
the Houston company
Ms. Winnie Houston, MAI, Principal
P.O. Box 189
Buena Park, CA 90621-1089
714-523-1002 • FAX: 714-523-7368
denisonn@earthlink.net
Financing/FinanciaL PLanning
all commercial Mortgage
Mr. Patrick Bransford, President
100 E Street, Suite 302
Santa Rosa, CA 95404
707-481-1218
pat@patbransford.com
green Suites Hotel Solutions
Mr. Cole Wilcox
Director of Sales & Marketing
1476 West 9th Street, Suite B2
Upland, CA 91786
800-224-4228 • 909-920-1277
FAX: 909-920-1218
cole@greensuites.com
www.greensuites.com
Polar technology
Mr. Walt Baker
Vice President Sales & Marketing
747 South Francis Street
Ontario, CA 91761
615-834-0233 • 888-834-0233
FAX: 866-966-0872
wbaker@refrigerantauthority.com
www.refrigerantauthority.com
Procter & gamble
Mr. Joe Borges, Account Manager
315 East 7th Street
Cincinnati, OH 45202
818-253-5091
borges.jm@pg.com
www.pgproline.com
Sunshine Hospitality
Ms. Cyndi Riggle, President
1042 North Mountain Avenue, #B210
Upland, CA 91786
909-638-2285 • FAX: 909-912-8096
cyndi@sunshinehospitality.com
www.sunshinehospitality.com
eQUiPMent LeaSing/SaLeS
automated Laundry Systems, inc.
Mr. Ovanes Kerian, President
428 North Moss Street
Burbank, CA 91502
818-846-7242 • FAX: 818-556-6242
ok@automated-laundry.com
www. automated-laundry.com
azuma Matrix telecom
Mr. Ashu Upa
VP Business Development
4771 Libra Place
Yorba Linda, CA 92886
714-261-7222 • FAX: 888-717-7472
ashuupa@gmail.com
Bestway Laundry Solutions
Mr. Eric L. Higgins
Vice President of Sales
1035 East Third Street
Corona, CA 92879
800-542-6166 • FAX: 909-734-9434
ehiggins@bestwayls.com
www.bestwayls.com
We represent the finest laundry
equipment available at the lowest
prices in order to help save money
in your laundry room operation.
energy ManageMent, cont.
Southern california gas company
Ms. Allison Dourigan
Vendor Programs Manager
P.O.Box 513249, M.L. GT15F4
Los Angeles, CA 90051
213-244-5541 • FAX: 213-244-8384
adourigan@semprautilities.com
www.socalgas.com
Sungreen Systems
Mr. Rick Hsu, President
12731 Ramona Boulevard, Suite 208
Irwindale, CA 91706
626-851-0008 • FAX: 626-851-0001
rickhsu@sungreensystems.com
www.sungreensystems.com
tiger natural gas, inc.
Mr. Jim Isenhour, Vice President
P.O. Box 702437
Tulsa, OK 74170
918-551-1219 • 888-875-6122
FAX: 918-491-6659
jisenhour@tigernaturalgas.com
www.tigernaturalgas.com
Over the last 20 years Tiger has saved
our California customers millions of
dollars on their natural gas costs.
Call Tiger for a free analysis.
Willdan energy Solutions
Ms. Michelle Sivertsen
Senior Program Manager
101 East Huntington Drive, Suite 110
Monrovia, CA 91016
626-305-6906 • FAX: 626-256-0525
msivertsen@willdan.com
www.willdan.com
enVironMentaL conSULting
ecology action
Mr. Darren Nix, Program Specialist
877 Cedar Street, Suite 240
Santa Cruz, CA 95091
831-426-5925 • 888-846-5050
FAX: 831-425-1404
dnix@ecoact.org
www.ecoact.org
Forensic analytical
Mr. Joe Filan
Director of Business Development
17400 SW Upper Boones
Ferry Road, #245
Portland, OR 97042
503-595-1001 • 877-410-1888
FAX: 503-595-1001
www.forensica.com
Forensic Analytical is an environmental
consulting firm with over 20 years of
experience assisting risk managers,
construction and engineering
professionals with comprehensive
environmental solutions.
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ProdUctS & SerViceS
 caBBi Member
Food SUPPLierS/diStriBUtorS
Distant Lands Coffee
Ms. Cindi B. Hughes
National Sales Manager
801 Houser Way North
Renton, WA 98057
425-917-2910 • 800-758-4437
FAX: 425-430-5378
cindih@dlcoffee.com
www.dlcoffee.com
Private Spring Water, inc.
Mr. Kenneth Churchill, Vice President
13240 Llagas Avenue
San Martin, CA 95046
408-681-1500 • 877-664-1500
FAX: 408-681-1504
ken@pswaters.com
www.pswaters.com
FrancHiSing
Boomerang Hotels, LLc
Mr. Terry L. Kline, SVP
Franchise Sales & Development
130 Maple Drive North
Hendersonville, TN 37075
605-725-5302 • FAX: 615-264-3497
terry@boomeranghotels.com
www.friendlyfranchising.com
Security Signal devices, inc.
Ms. Barbara Bolderoff
Service Sales Account Manager
1740 North Lemon Street
Anaheim, CA 92801
714-449-9900 • 800-888-0444
FAX: 714-449-9595
bbolderoff@ssdsystems.com
www.ssdsystems.com
FitneSS eQUiPMent
advantage Fitness Products
Mr. Stephan Hermann
So. Cal Territory Manager
3520 Hayden Avenue
Culver City, CA 90232
619-792-0315
shermann@afproducts.com
www.afproducts.com
FLoor coVeringS/eQUiPMent
embassy carpets
Mr. Darabhai A. Jilla, General Manager
P.O. Box 230848
Encinitas, CA 92023
800-366-7847 • 822-366-7847
FAX: 760-943-7041
dara.jilla@embassycarpets.com
www.embassycarpets.com
americor
Mr. Todd Anthis, Owner
2184 Hilltop Drive, #C
Redding, CA 96002
530-223-4800 • FAX: 530-224-5431
todda@americorinc.net
www.americorinc.net
First community Bank
Mr. Kevin Rappleye, Vice President
3017 Douglas Boulevard, #300
Roseville, CA 95661
916-709-1564 • FAX: 707-508-4132
krappleye@fcbconnect.com
www.fcbconnect.com
First Star capital
Mr. Ben Carlile, Managing Director
3050 Cirtus Circle, Suite 222
Walnut Creek, CA 94598
415-451-4055 • FAX: 415-257-4201
bcarlile@firststarcapital.com
www.allegiant-partners.com
Hallmark Funding corporation
Mr. Nick Hayhurst, President
720 Sunrise Avenue, Suite A130
Roseville, CA 95661
916-784-2614 • FAX: 916-784-6551
nick.jr@mindspring.com
Hotel Loan corporation
Mr. Steve Metzgar, President
4230 Rocklin Road, Suite 1A
Rocklin, CA 95677
916-624-3410 • FAX: 916-624-3480
steve@hotelloancorp.com
www.hotelloancorp.com
HVS
Ms. Suzanne R. Mellen, MAI, CRE
Senior Managing Director
100 Bush Street, Suite 750
San Francisco, CA 94104
415-268-0351 • FAX: 415-896-0516
smellen@hvsinternational.com
www.hvsinternational.com
Hospitality and gaming appraisal,
consulting, asset management,
feasibility studies, tax appeals, expert
witness, executive search, and hotel
management. Convention centers,
marinas, mixed-use developments.
Fire aLarMS
Hue & cry Security Safety
Systems, inc.
Ms. Leanne Boger
Fire Security Manager
1751 Bruce Drive
Anderson, CA 96007
530-365-0071 • 800-762-3196
FAX: 530-365-8273
lboger@hueandcry.com
www.hueandcry.com
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HoteL ManageMent
Broughton Hospitality group
Mr. Larry Broughton, President
20241 SW Birch Street, Suite 201
Newport Beach, CA 93660
714-848-2224 • FAX: 714-848-2223
lb@broughtonhospitality.com
www.broughtonhospitality.com
destination Properties, LLc
Mr. Michael Bullis, CHA, President
1802 Elsinore Road, Suite A
Riverside, CA 92506
760-250-0998 • FAX: 760-874-8049
mbullis@destinationproperties.com
www.destinationproperties.com
Hotel Managers group, LLc
Mr. H. Joel Biggs, CHA, President
16980 Via Tazon, Suite 240
San Diego, CA 92127
858-673-1534 • FAX: 858-673-8539
joelbiggs@hotelmanagersgroup.com
www.hmghotels.com
Kapoor & Kapoor Hospitality
consultants
Mr. Tarun Kapoor, CHA
Managing Director
41 North Garfield Avenue, Suite 204
Alhambra, CA 91801
626-458-3200 • FAX: 626-458-3210
tarun@kapoorandkapoor.com
www.kapoorandkapoor.com
LivingSocial escapes
Ms. Jane Ng, Regional Account Director
340 Brannan Street, 2nd Floor
San Francisco, CA 94105
510-393-7614
jane.ng@livingsocial.com
www.livingsocial.com
Pacific Plaza Hotels, Inc.
Ms. Laurenne Douglas
Director of Operations
1000 Marina Village Parkway, Suite 100
Alameda, CA 94501
510-263-4285 • 800-938-4774
FAX: 510-523-5106
ldouglas@pacificplazahotels.com
www.pacificplazahotels.com
Pacifica Hotel Company
Mr. Dale J. Marquis, President
1933 Cliff Drive, Suite 1
Santa Barbara, CA 93109
805-957-0095 • 800-720-0023
FAX: 805-899-2426
info@pacificahotels.com
www.pacificahotels.com
A professional, full-service
hotel management, marketing
and development firm with an
impressive and expanding portfolio
of 1310 rooms in California's most
desirable coastal destinations.
northland Furniture company
Mr. Rocky McCaw, Director of Sales
681 SE Glenwood
Bend, OR 97701
541-389-3600 • FAX: 541-389-4943
rockym@northlandfurniture.com
www.northlandfurniture.com
outdoor elegance
Mr. Douglas Sanicola, President
3795 Damien Avenue
La Verne, CA 91750
909-592-5711 • 888-827-2846
FAX: 909-305-8834
dougs@outdoorelegance.com
www.outdoorelegance.com
Sealy, inc.
Ms. Linda Bordner, Regional Manager
One Office Parkway at Sealy Drive
Trinity, NC 27370
336-861-3500 • FAX: 336-861-3505
lbordner@sealy.com
www.sealyhospitality.com
gaMing
california tribal Business alliance
Mr. Chris Lindstron, Executive Director
1530 J Street, Suite 250
Sacramento, CA 95814
916-244-8561 • FAX: 916-669-0350
lindstromcj@comcast.net
www.caltba.org
giFt SHoPS
gilchrist & Soames, inc.
Ms. Momo Wilson
Regional Sales Manager
1535 East Naomi Street
Indianapolis, IN 46203
317-786-8037 • 800-592-8862
FAX: 317-786-8511
hmwilson@gilchristsoames.com
www.gilchristsoames.com
Heating
carrier / Sigler norcal
Mr. Dan Bollman, Territory Manager
99 South Hill Drive
Brisbane, CA 94005
415-405-6609 • FAX: 415-468-1521
dbollman@sigler.com
www.carriernorcal.com
MSi HVac
Mr. Andrew Webb
Business Development Manager
11700 Industry Avenue
Fontana, CA 92337
951-727-2228 • FAX: 888-841-5254
awebb@msihvac.com
www.msihvac.com
FUrnitUre/FiXtUreS
Blue ribbon Supply
Mr. John Dilena, General Manager
451 East Jamie Court
South San Francisco, CA 94083-2867
650-873-3500 • 800-443-6066
FAX: 650-588-7061
john@blueribbonsupply.com
www.blueribbonsupply.com
Boston trade international
Mr. Sudhir Patel, Vice President of Sales
151 Mission Falls Lane
Fremont, CA 94539
510-623-9999 • 800-966-5551
FAX: 978-562-5181
sudhirp@bostontradeintl.com
www.bostontradeintl.com
danmer custom Shutters
Mr. Bob Friedman
Hospitality/Design Trade Div. Director
8000 Woodley Avenue
Van Nuys, CA 91406
800-785-6676 • FAX: 818-734-1584
bob.friedman@danmer.com
www.danmer.com
erS Hospitality
Ms. Michelle Soulie, President
2 Henry Adams Street, Suite 359
San Francisco, CA 94103
415-863-7191 • 800-377-8781
FAX: 415-863-4388
msoulie@ershospitality.com
www.ershospitality.com
Foliot Furniture, inc.
Ms. Amanda McKay
Customer Service & Inside Sales Manager
7000 Placid Street
Las Vegas, NV 89119-4239
702-385-2010 • FAX: 702-385-1024
marketing@foliot.com
www.foliot.com
FSM international
Mr. Jerry Filzen, President
579 Glade Drive
Santa Paula, CA 93060
805-525-9792
jfilzen@aol.com
www.fsmfurniture.com
Hospitality Plus
Mr. Ken Mintz, President
33171 Camino Capistrano
San Juan Capistrano, CA 92675
949-276-5300 • 800-289-0999
FAX: 949-364-8917
ken@hospitalityplus.biz
www.hospitalityplus.biz
national Hospitality Supply
Mr. Michael Hans, Owner
10660 North Executive Court
Mequon, WI 53092
800-526-8224 • FAX: 262-478-0229
mhans@nathosp.com
www.nathosp.com
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ProdUctS & SerViceS
 caBBi Member
HoteL/reStaUrant
eQUiPMent & SUPPLieS
american Standard Water Heaters
Mr. Stephen Lannes
Director of Sales & Marketing
1671 Taylor Lane
Santa Cruz, CA 95062
800-900-9063 • FAX: 909-595-0562
lannes@earthlink.net
www.waterheating.com
Blue ribbon Supply
Mr. John Dilena, General Manager
451 East Jamie Court
South San Francisco, CA 94083-2867
650-873-3500 • 800-443-6066
FAX: 650-588-7061
john@blueribbonsupply.com
www.blueribbonsupply.com
Ecoflame
Mr. Thomas Madden
U.S. Sales Director
4225 Solano Avenue, #715
Napa, CA 94558
707-337-5861 • FAX: 707-944-0891
tfmyountville@aol.com
www.ecogel.com
Packard Hospitality group, LLc
Mr. Michael S. Goldstein, CHA
President
8775 Aero Drive, Suite 3335
San Diego, CA 92123
858-277-4305 • 800-266-4844
FAX: 858-277-4308
michael@packard-1.com
www.packard-1.com
Santa Barbara city
college Hospitality
Management Program
Dr. Dixie Adair Budke, Director
721 Cliff Drive
Santa Barbara, CA 93109
805-897-3501 • FAX: 805-343-9896
budke@sbcc.edu
www.sbcc.edu
trigild, inc.
Mr. William J. Hoffman, CHA
President & CEO
12707 High Bluff Drive, Suite 300
San Diego, CA 92130
858-720-6701 • FAX: 858-720-6707
bill.hoffman@trigild.com
www.trigild.com
ecolab
Mr. Brier Hanson
Assistant Vice President
3160 Crow Canyon Place, Suite 200
San Ramon, CA 94583
925-215-8008 • FAX: 866-402-1301
brier.hanson@ecolab.com
www.ecolab.com
Frank & ron
Hotel-Motel Supply, inc.
Mr. Ron Kalyan, President
708 Whitney Street
San Leandro, CA 94577
510-568-4072 • 800-8-LINENS
FAX: 510-632-5265
kalyan@motelsupplies.com
www.motelsupplies.com
manitowoc Ice - western Pacific
Mr. Scott Haag, Director of Marketing
2953 East Hamilton Avenue
Fresno, CA 93721
559-266-9505 • 888-584-2261
FAX: 559-266-9628
scott@teamwpd.com
www.teamwpd.com
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ice MaKerS
manitowoc Ice - western Pacific
Mr. Scott Haag, Director of Marketing
2953 East Hamilton Avenue
Fresno, CA 93721
559-266-9505 • 888-584-2261
FAX: 559-266-9628
scott@teamwpd.com
www.teamwpd.com
iMaging SUPPLieS
Hoteliers ink
Mr. Pather L. Neff
Director of Business Development
7946 Ivanhoe Avenue, Suite 304
La Jolla, CA 92037
858-456-3899 • FAX: 858-551-8269
pln@hoteliersink.com
www.hoteliersink.com
Hoteliers Ink offers new and
remanufactured inkjet and toner
cartridges at extremely competitive
prices, provides five star personal
service, and proactively manages
your imaging supplies.
In-ROOm EnTERTAInmEnT
teleadapt
Ms. Cheryl McGinty
1315 Greg Street, Suite 110
Sparks, NV 89431
775-355-8585 • FAX: 775-324-6656
cheryl.mcginty@us.teleadapt.com
www.teleadapt.com
inK
Hoteliers ink
Mr. Pather L. Neff
Director of Business Development
7946 Ivanhoe Avenue, Suite 304
La Jolla, CA 92037
858-456-3899 • FAX: 858-551-8269
pln@hoteliersink.com
www.hoteliersink.com
Hoteliers Ink offers new and
remanufactured inkjet and toner
cartridges at extremely competitive
prices, provides five star personal
service, and proactively manages
your imaging supplies.
inSUrance SerViceS/BroKerS
aFLac
Ms. Sandra Belstler, Owner
P.O. Box 4892
El Dorado Hills, CA 95762
916-799-4025 • 916-941-6320
FAX: 916-673-6461
sandra_belstler@us.aflac.com
www.aflac.com
HUMan reSoUrce SerViceS
Berliner cohen
Ms. Christine H. Long, Attorney
Ten Almaden Boulevard, 11th Floor
San Jose, CA 95113
408-286-5800 • FAX: 408-998-5388
christine.long@berliner.com
www.berliner.com
Berliner Cohen serves local, regional,
and national businesses and public
agencies in business litigation, corporate,
tax, employment, environment,
hospitality, land use, real estate, estate
planning, trust and probate law.
carco group, inc.
Ms. Anne Armstrong
Regional Sales Director
757 Balboa Avenue
Laguna, CA 92651
714-318-9542
aarmstrong@carcogroup.com
www.carcogroup.com
elite Hospitality advisors
Ms. Beverly Wines, COO
New Business Development
189 Desert Lakes Drive
Palm Springs, CA 92264
949-228-4147
bw@theehospitality.com
www.theehospitality.com
emtrain
Ms. Janine Yancey
P.O. Box 191747
Sacramento, CA 95819
916-481-7474 • 866-651-7474
FAX: 866-513-7171
jyancey@emtrain.com
www.emtrain.com
Fisher & Phillips, LLP
Mr. Jeffrey R. Thurrell, Attorney at Law
2050 Main Street, Suite 1000
Irvine, CA 92614
949-798-2102 • 866-644-5610
FAX: 949-851-0152
jthurrell@laborlawyers.com
www.laborlawyers.com
We are a national labor and employment
law firm representing management since
1943. The firm has 16 offices throughout
the country and represents numerous
hospitality clients locally and nationally.
CH&LA EndorsEd VEndor
Heartland Payroll Services
Mr. Dennis Carpenter
Director of Association Alliances
90 Nassau Street
Princeton, NJ 08542
316-425-2537 • 888-798-3131
FAX: 800-331-2125
dennis.carpenter@e-hps.com
www.heartlandpaymentsystems.com/
payroll
HoteL/reStaUrant
eQUiPMent & SUPPLieS, cont.
national Hospitality Supply
Mr. Michael Hans, Owner
10660 North Executive Court
Mequon, WI 53092
800-526-8224 • FAX: 262-478-0229
mhans@nathosp.com
www.nathosp.com
nespresso Business Solutions
Mr. Bill Lillengreen
Regional Sales & Marketing
1841 Via Cuarto
Oceanside, CA 92056
760-500-9733 • FAX: 760-295-4788
bill.lillengreen@nespresso.com
www.nespresso-pro.com
Vegas doorstops, LLc
Mr. Mike Lucarelli
California Sales Associate
9360 West Flamingo Road, Suite 220
Las Vegas, NV 89147
760-500-9944 • FAX: 702-804-5007
mike@vegasdoorstops.com
www.vegasdoorstops.com
HoUSeKeePing SerViceS
Bedsledzzz
Ms. Virginia Anderson, Director of Sales
17872 Gothard Street
Huntington Beach, CA 92647
714-225-0013
virginia@gasystemsmfg.com
www.bedsledzzz.com
Hospitality Staffing Solutions
Ms. Brandi Booe
Business Development Manager
1640 Powers Ferry Road, Building 3, #100
Marietta, GA 30319
678-360-6056 • 877-477-3866
FAX: 770-874-9788
bbooe@hssstaffing.com
www.hssstaffing.com
Jani-King international
Mr. Gil Sanchez, Hospitality Director
16885 Dallas Parkway
Addison, TX 75001
972-991-0900 • 800-552-5264
FAX: 972-267-4625
gsanchez@janiking.com
www.janiking.com
Vegas doorstops, LLc
Mr. Mike Lucarelli
California Sales Associate
9360 West Flamingo Road, Suite 220
Las Vegas, NV 89147
760-500-9944 • FAX: 702-804-5007
mike@vegasdoorstops.com
www.vegasdoorstops.com
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ProdUctS & SerViceS
 caBBi Member
Mertens insurance agency
Farmers insurance
Mr. Ed Mertens, Owner
715 Zion Street
Nevada City, CA 95959
530-265-0621
ed@mertensinsurance.com
www.farmersagent.com/emertens
We are proud to introduce Farmers
new hospitality program for hotels/
motels and bed & breakfast inns.
Farmers Insurance has worked diligently
to develop a stable, comprehensive
program with competitive premiums.
Mike McFarlin insurance
agency, LLc
Mr. Mike McFarlin, Broker
1415 Irving Street
San Francisco, CA 94122
415-664-4199
mike@mmcfarlinins.com
www.mmcfarlinins.com
national Specialty
Underwriters, inc.
Mr. Kurt Meister
Vice President Hospitality
10900 NE 4th Street, Suite 1100
Bellevue, WA 98004
425-213-5153 • FAX: 425-450-1026
kmeister@nsui.com
www.nsui.com
north Bay insurance
Ms. Kimberly Bray, Producer
25 McDonell Street
Sonoma, CA 95476
707-996-6738 • 800-335-5112
FAX: 707-996-1387
kim@northbayinsurance.com
www.northbayinsurance.com
one risk group, LLc
Mr. Jay Fischer
Executive Vice President
3825 Hopyard Road, Suite 199
Pleasanton, CA 94588
925-226-7353 • 877-740-7350
FAX: 925-226-7380
jfischer@oneriskgroup.com
www.oneriskgroup.com
Petra risk Solutions
Mr. Christopher J. Jensen, President
13950 Cerritos Corporate Drive, #A
Cerritos, CA 90703
562-623-4499 • 800-466-8951
FAX: 800-494-6829
chrisj@petrarisksolutions.com
www.petrarisksolutions.com
Petra is America's largest independent
insurance brokerage devoted exclusively
to the hospitality marketplace.
We offer coverage from property
& casualty to group benefits.
edgewood Partners insurance
center (ePic insurance)
Mr. Joel Brand, Principal
135 Main Street, 21st Floor
San Francisco, CA 94105
415-356-3942 • FAX: 415-284-9954
jbrand@edgewoodins.com
www.edgewoodins.com
Edgewood Partners Insurance Center
(EPIC) is the nation's 42nd largest retail
insurance broker and the fastest growing
broker based in California. We specialize
in the hospitality business; providing
industry leading coverage and pricing.
From commercial property, liability,
umbrella, workers compensation to
employee and executive benefits, we will
effectively assess and handle all of your
insurance and risk management needs.
Please contact us for a complimentary
in-depth analysis of your current
exposures and programs. EPIC is a proud
member and supporter of CH&LA!
Farmers insurance group
Ms. Juliet Andriassian
Insurance Specialist
511 East Harvard Street, #1
Glendale, CA 91205
818-439-6508
jandriassian@farmersagent.com
www.farmersagent.com/jandriassian
First american title
insurance company
Ms. Patty Beverly, Vice President
5 First American Way
Santa Ana, CA 92707
714-250-8455
pbeverly@firstam.com
www.firstam.com/ncs
grosslight insurance
Ms. Chris Chang, Vice President
1333 Westwood Boulevard, Suite 200
Los Angeles, CA 90024
310-689-5349 • 800-207-0074
FAX: 310-312-4993
chris_chang@grosslight.com
www.grosslight.com
Heffernan Insurance Brokers
Ms. Sally Zan, Assistant Vice President
1804 Embarcadero, #201
Palo Alto, CA 94303
650-842-5246 • FAX: 650-842-5201
sallyz@heffgroup.com
www.heffgroup.com
Markel insurance company
Ms. Andi Silver, Team Leader
4600 Cox Road
Glen Allen, VA 23060
804-527-7644
asilver@markelcorp.com
www.inninsurance.com
B.W. Baker insurance Services, inc.
Mr. Bart Baker, Broker
29169 Heathercliff, #208
Malibu, CA 90265
310-457-5092 • 800-776-0823
FAX: 310-457-4374
bart@bwbaker.com
www.bwbaker.com
Barney and Barney, LLc
Mr. Steven G. Shea, Principal
9171 Towne Centre Drive, Suite 500
San Diego, CA 92122
858-550-4982 • 800-321-4696
FAX: 858-452-7530
steves@barneyandbarney.com
www.barneyandbarney.com
calvista insurance agency, inc.
Ms. Jayme Stewart, Vice President
P.O. Box 541
Hollister, CA 95024
831-637-7766 • FAX: 831-637-1406
jstewart@calvistains.com
www.calvistains.com
CH&LA EndorsEd VEndor
cH&La insurance Services
arM Multi insurance Services
Ms. Lisa Isom, President
CA License #OC73841
P.O. Box 1330
Woodland, CA 95776
530-662-4613 • FAX: 530-662-1710
lisom@arm-i.com
www.calodging.com
crawford gtS
Mr. Steven Korasidas, Branch Manager
1321 West Niblick Lane
Oro Valley, AZ 85737
520-548-3197
steve_korasidas@us.crawco.com
www.crawfordgts.com
Crawford GTS provides complete
claims adjusting services for all
lines of insurance anywhere in
California and the world.
david Stompe insurance
agency Farmers insurance
Mr. David Stompe, Agent
1127 Grant Avenue, Suite 1
Novato, CA 94545
415-878-1394 • FAX: 415-878-1395
david.stompe@mindspring.com
www.farmersagent.com/dstompe
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BedandBreakfast.com
Mr. Tim Wilson, Sales Manager
700 Brazos Street, #B-700
Austin, TX 78701
512-322-2712 • 800-462-2632
FAX: 267-295-9988
tim.wilson@bedandbreakfast.com
www.bedandbreakfast.com
connected Hospitality
Mr. Alan Barmaper
225 Crossroads Boulevard, Suite 134
Carmel, CA 93923
818-621-2766
alan@barmaper.com
www.connectedhospitality.com
Hospitality technical Services
Mr. Kevin White, Sales & Marketing
2940 Hebron Park Drive, Suite 204
Hebron, KY 41048
859-795-0464 • FAX: 866-337-5413
kevin@htsnow.com
www.htsnow.com
Milestone internet Marketing
Ms. Teresa Soriano-Villaruz
2620 Augustine Drive, Suite 140
Santa Clara, CA 95051
408-492-9055 • 866-231-3941
FAX: 408-244-5476
tsvillaruz@milestoneinternet.com
www.milestoneinternet.com
Peterson communications
group, inc.
Mr. Greg Peterson, President
827 Arnold Drive, Suite 140
Martinez, CA 94553
925-335-0800 • FAX: 925-335-0852
gpeterson@petersoncg.com
www.petersoncg.com
Skyriver communications
Mr. Alan Lindquist, Vice President, Sales
9370 Chesapeake Drive, #150
San Diego, CA 92123
858-812-9343 • 866-259-7483
FAX: 858-812-5299
alindquist@skyriver.net
www.skyriver.net
tig global
Ms. Kelly Karfgin
5550 Friendship Boulevard, Suite T100
Chevy Chase, MD 20815
301-841-4726 • FAX: 301-841-4750
kkarfgin@tigglobal.com
www.tigglobal.com
tripadvisor
Mr. Brain Payea
Head of Industry Relations
141 Needham Street
Newton, MA 02464
617-670-6688 • 619-778-0849
FAX: 619-374-2340
bpayea@tripadvisor.com
www.tripadvisor.com
continental contractors, inc.
Ms. Molly Pitcher, Project Manager
1235 Hermosa Avenue, Suite 300
Hermosa Beach, CA 90254
310-379-4410 • FAX: 310-379-4433
mpitcher@continentalcontractors.com
www.continentalcontractors.com
General contractor specializing in hotel
renovations across the country.
embassy carpets
Mr. Darabhai A. Jilla, General Manager
P.O. Box 230848
Encinitas, CA 92023
800-366-7847 • 822-366-7847
FAX: 760-943-7041
dara.jilla@embassycarpets.com
www.embassycarpets.com
erS Hospitality
Ms. Michelle Soulie, President
2 Henry Adams Street, Suite 359
San Francisco, CA 94103
415-863-7191 • 800-377-8781
FAX: 415-863-4388
msoulie@ershospitality.com
www.ershospitality.com
Factory direct drapes
Mr. Jeremy Coffey, Sales Associate
P.O. Box 1143
Union City, CA 94587
866-713-7273
customerservice@
factorydirectdrapes.com
www.factorydirectdrapes.com
Specializing in custom drapery,
curtains, valances and hardware.
Well known for high quality
craftsmanship and durability.
internet SerViceS
24 Hour telecom, LLc
Mr. Andrew W Saunders, Owner
1500 Oliver Road, Suite K-188
Fairfield, CA 94534
707-301-2238 • 888-804-6327
FAX: 925-226-7057
andrewsaunders@24hourtelecom.com
www.hotelmotelphones.com
Purveyor of voice data and wireless
communication systems for the
hospitality industry. Telephone
systems, voicemail, auto attendant,
wireless internet, T1 & PRI, Mitel
& NEC + Cisco Active Voice.
active networks
Mr. Kunal Patel, President
5110 Landcaster Street
Harrisburg, PA 17111
717-540-5679 • FAX: 717-540-5673
kunal@activenetworks.com
www.activenetworks.com
inSUrance SerViceS/
BroKerS, cont.
Sequoia insurance company
Mr. S. Carl Morello, PE, ALCM
AVP Loss Control
31 Upper Ragsdale Drive
Monterey, CA 93940
831-657-4507 • FAX: 831-657-4515
carlm@sequoiains.com
www.sequoiains.com
Venture insurance Programs
Ms. Mary Teter
Hotel Program Manager
1301 Wrights Lane East
West Chester, PA 19380
800-282-6247
mteter@ventureprograms.com
Wells Fargo insurance Services
Mr. Robert L. Murphy, CIC
Managing Director, Central Coast
5615 Scotts Valley Drive, Suite 100
Scotts Valley, CA 95066
800-246-0901 • FAX: 831-461-1340
robert.murphy@wellsfargo.com
www.cybersure.com
Wise insurance agency
Mr. Mike Wise, Agency Owner
2 California Avenue
San Rafael, CA 94901
415-258-9912 • 800-939-8730
FAX: 415-457-6428
mikewise@wiseinsuranceagency.net
www.wiseinsuranceagency.net
We are the B&B insurance specialist!
We are a family-owned agency and are
committed to providing our clients
with excellent service and great
products at competitive prices.
interior deSign & decoration
american Blinds & draperies, inc.
Mr. Paul Russo, President/CEO
6965 Luther Drive, #10
Sacramento, CA 98523
916-422-7000 • 877-422-7001
FAX: 916-422-7077
paul@americandrapery.com
www.americandrapery.com
American Blinds & Draperies, Inc.
product line includes mini blinds,
vertical blinds, drapes, heavy
duty industrial grade tracks and
batons, plus much more.
Boston trade international
Mr. Sudhir Patel, Vice President of Sales
151 Mission Falls Lane
Fremont, CA 94539
510-623-9999 • 800-966-5551
FAX: 978-562-5181
sudhirp@bostontradeintl.com
www.bostontradeintl.com
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ProdUctS & SerViceS
 caBBi Member
LaUndry eQUiPMent/SUPPLieS
aqua Systems, inc.
Mr. Ted Jones, Owner
P.O. Box 397
Arroyo Grande, CA 93421
916-257-7400 • FAX: 916-209-3303
tedjones@aquasystemsusa.com
www.aquasystemsusa.com
automated Laundry Systems, inc.
Mr. Ovanes Kerian, President
428 North Moss Street
Burbank, CA 91502
818-846-7242 • FAX: 818-556-6242
ok@automated-laundry.com
www. automated-laundry.com
Bestway Laundry Solutions
Mr. Eric L. Higgins
Vice President of Sales
1035 East Third Street
Corona, CA 92879
800-542-6166 • FAX: 909-734-9434
ehiggins@bestwayls.com
www.bestwayls.com
We represent the finest laundry
equipment available at the lowest
prices in order to help save money
in your laundry room operation.
orange cleaners
Mr. Fernando Rodriquez, Owner
2230 West Chapman, Suite 121
Orange, CA 92868
800-392-0140 • FAX: 866-245-1926
management@orange-cleaners.com
www.orange-cleaners.com
KitcHen Hood/
eXHaUSt cLeaning
aqua Systems, inc.
Mr. Ted Jones, Owner
P.O. Box 397
Arroyo Grande, CA 93421
916-257-7400 • FAX: 916-209-3303
tedjones@aquasystemsusa.com
www.aquasystemsusa.com
LaUndry deSign &
inStaLLation
continental girbau West, inc.
Mr. Robert Speirs, General Manager
9830 Alburtis Avenue
Santa Fe Springs, CA 90670
800-256-1073 • 866-950-2449
FAX: 800-256-1086
robert.speirs@
continentalgirbauwest.com
www.continentalgirbauwest.com
Wanaport network Solutions
Mr. Mike Soto, Sales Manager
2024 North Broadway, Suite 108
Santa Ana, CA 92706
714-441-8845 • FAX: 714-455-2841
mikes@wanaport.com
www.wanaport.com
WowiZowi Productions
Ms. Carolyn LaPorte, Owner
208 Avenida Sierra
San Clemente, CA 92672
949-369-1270 • FAX: 949-492-4463
info@wowizowi.com
www.wowizowi.com
inVentory ManageMent
cheftec/culinary Software Services
Ms. Eileen Allison, Marketing Manager
1900 Folsom Street, Suite 210
Boulder, CO 80302
800-447-1466 • FAX: 303-786-9776
marketing@culinarysoftware.com
www.cheftec.com
Culinary Software Services is the leader
in back-of-the-house technology for
the foodservice industry. ChefTec
and CorTec provide state-of-theart
inventory control, recipe and
menu costing, and much more.
JanitoriaL SerViceS/SUPPLieS
Hospitality Staffing Solutions
Ms. Brandi Booe
Business Development Manager
1640 Powers Ferry Road, Building 3, #100
Marietta, GA 30319
678-360-6056 • 877-477-3866
FAX: 770-874-9788
bbooe@hssstaffing.com
www.hssstaffing.com
Jani-King international
Mr. Gil Sanchez, Hospitality Director
16885 Dallas Parkway
Addison, TX 75001
972-991-0900 • 800-552-5264
FAX: 972-267-4625
gsanchez@janiking.com
www.janiking.com
Mission Linen Supply
Mr. Mark Whitten, Vice President
702 East Montecito Street
Santa Barbara, CA 93103
800-944-5539 • FAX: 805-730-3718
www.missionlinen.com
Mission Linen Supply is one of the
largest privately held companies in the
textile rental industry providing linens,
uniforms, and supplies in the West Coast.
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California Hotel & Lodging Association
56 2012 Resource Guide
ProdUctS & SerViceS
LaW FirMS/LegaL SerViceS
anderson Kill & olick, P.c.
Mr. David P. Bender, Jr., Shareholder
864 East Santa Clara Street
Ventura, CA 93001
805-288-1300 • FAX: 805-288-1301
dbender@andersonkill.com
www.andersonkill.com
Berliner cohen
Ms. Christine H. Long, Attorney
Ten Almaden Boulevard, 11th Floor
San Jose, CA 95113
408-286-5800 • FAX: 408-998-5388
christine.long@berliner.com
www.berliner.com
Berliner Cohen serves local, regional,
and national businesses and public
agencies in business litigation, corporate,
tax, employment, environment,
hospitality, land use, real estate, estate
planning, trust and probate law.
Burnham Brown
Mr. Thomas M. Downey, Attorney
P.O. Box 119
Oakland, CA 94604-0119
510-444-6800 • FAX: 510-835-6666
tdowney@burnhambrown.com
www.burnhambrown.com
Fisher & Phillips, LLP
Mr. Jeffrey R. Thurrell, Attorney at Law
2050 Main Street, Suite 1000
Irvine, CA 92614
949-798-2102 • 866-644-5610
FAX: 949-851-0152
jthurrell@laborlawyers.com
www.laborlawyers.com
We are a national labor and employment
law firm representing management since
1943. The firm has 16 offices throughout
the country and represents numerous
hospitality clients locally and nationally.
Haas & najarian
Mr. Robert C. Nicholas, Partner
58 Maiden Lane, 2nd Floor
San Francisco, CA 94108
415-788-6330 • FAX: 415-391-0555
rnicholas@hnattorneys.com
www.hnattorneys.com
Kaiser, Swindells & eiler
Mr. James O. Eiler, Partner
444 West Ocean Boulevard, Suite 900
Long Beach, CA 90802
562-590-8471 • FAX: 562-437-0903
jeiler@kselawyers.com
www.kselawyers.com
LaUndry eQUiPMent/
SUPPLieS, cont.
cg appliance
Mr. Chris Parisis, Manager
6422 Mission Street
Daly City, CA 94014
650-756-3931
chris@cgappliance.com
www.cgappliance.com
continental girbau West, inc.
Mr. Robert Speirs, General Manager
9830 Alburtis Avenue
Santa Fe Springs, CA 90670
800-256-1073 • 866-950-2449
FAX: 800-256-1086
robert.speirs@
continentalgirbauwest.com
www.continentalgirbauwest.com
ecolab, inc.
Mr. Kevin McDonald, Territory Manager
1152 Daniel Drive
Petaluma, CA 94954
510-410-9378 • FAX: 707-775-3429
kevin.mcdonald@ecolab.com
www.ecolab.com
g.a. Braun, inc.
Mr. Ray Burke
Braun Regional Sales Manager
P.O. Box 3029
Syracuse, NY 13220-3029
760-524-2122 • 800-432-7286
FAX: 315-475-4130
rburke@gabraun.com
www.gabraun.com
golden State Laundry Systems
Mr. Mike Hurrell, President
1984 East Gladwick Street
Rancho Dominguez, CA 90220
800-465-8300 • 310-217-2240
FAX: 310-715-3828
mikeh@gsls4laundry.com
www.gsls4laundry.com
Golden State Laundry Systems sells
laundry equipment; financing and
leasing available. We will help design,
size and layout your laundry room.
PWS commercial Laundry Systems
Mr. Scott Boyle
6500 Flotilla Street
Los Angeles, CA 90040
323-490-1810 • 888-979-7462
FAX: 323-726-8904
sboyle@pwslaundry.com
www.pwslaundry.com
taylor Houseman
Mr. Scott Mossholder, Sales Manager
162 Harbor Court
Pittsburg, CA 94565
925-432-0323 • 800-464-6866
FAX: 925-432-0428
scott@taylorhouseman.com
www.taylorhouseman.com
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www.calodging.com
800-678-2462 57
ProdUctS & SerViceS
 caBBi Member
LigHting & FiXtUreS
exterior Products corp.
Mr. Jeff J.R. Rovinsky
1031 North Shepard Street
Anaheim, CA 92806
714-632-3509 • FAX: 714-632-3589
jr@exteriorproducts.net
www.exteriorproducts.net
Linen SUPPLieS/teXtiLeS
a-1 textiles & Hospitality Products
Linen Experts
P.O. Box 5259
Chatsworth, CA 91313-5259
800-351-1819 • FAX: 800-453-0952
linen@a1textiles.com
www.a1textiles.com
A-1 Textiles offers a full line of Golden
Mills products including towels, sheets,
blankets and bedding. We offer low
prices on our top quality linens.
classic Linen/american dawn
Mr. Ron Kothari
401 West Artesia Boulevard
Compton, CA 90220
310-604-2650 • FAX: 310-604-2660
ronk@americandawn.com
www.classiclinen.biz
comphy company
Mr. Robert Mishkin
Vice President of Marketing
7034 Portal Way, #110
Ferndale, WA 98248
323-225-8234 • 877-COMPHYO
FAX: 360-366-0139
robert@comphy.com
www.comphy.com
FSM international
Mr. Jerry Filzen, President
579 Glade Drive
Santa Paula, CA 93060
805-525-9792
jfilzen@aol.com
www.fsmfurniture.com
Harbor Linen
Mr. Chris Rogers, Sales & Marketing
P.O. Box 3510
Cherry Hill, NJ 08034
407-382-0699 • 800-257-7858
FAX: 856-346-4598
crogers@harborlinen.com
www.harborlinen.com
Hd Supply Facilities Maintenance
Ms. Bree Lewis
Senior Manager, Industry Development
10641 Scripps Summit Court
San Diego, CA 92131
858-831-2242 • 800-233-6166
FAX: 858-831-2497
bree.lewis@hdsupply.com
www.hdsupplysolutions.com
Law Offices of Jacob J. Sapochnick
Mr. Jacob Sapochnick, Attorney
1552 Sixth Avenue, Suite 5
San Diego, CA 92101
619-819-9204
jacob@h1b.biz
www.h1b.biz
Our immigration law firm is a unique
firm practicing exclusively in the
area of immigration law with focus
on the hospitality industry. We can
assist with all visa types to staff
any hotel needs at any season.
Merlin Law group
Ms. Kendra Kenney
Director of Marketing
777 S. Harbour Island Boulevard
Tampa, FL 33602
310-229-5961
kkenney@merlinlawgroup.com
www.merlinlawgroup.com
Michelman & robinson, LLP
Mr. David M. Samuels, Partner
15760 Ventura Boulevard, Suite 500
Encino, CA 91436
818-783-5530 • FAX: 818-783-5507
dsamuels@mrllp.com
www.mrllp.com
Miller Law group, P.c.
Mr. Mitchell Miller, Esq.
Managing Partner
260 Sheridan Avenue, Suite 208
Palo Alto, CA 94306-2009
650-566-2291 • FAX: 650-566-2298
mmiller@millerlg.com
www.millerlg.com
Full-Service Hospitality Specialists
providing legal representation for
purchase & sales; debt & equity financing;
joint ventures, entity formation & asset
protection; development projects, 1031
exchanges; franchise negotiations.
the chugh Firm
Mr. Ramesh Patel, Partner
15925 Carmenita Road
Cerritos, CA 90703
562-483-7762 • 562-229-1220
FAX: 562-229-1221
ramesh@chugh.com
www.chugh.com
Wilson elser Moskowitz
edelman & dicker, LLP
Mr. Bruno W. Katz, Attorney
655 West Broadway, Suite 900
San Diego, CA 92101
619-881-3317 • FAX: 619-321-6201
bruno.katz@wilsonelser.com
www.wilsonelser.com
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California Hotel & Lodging Association
58 2012 Resource Guide
ProdUctS & SerViceS
o.n.S., inc. 1st traveler’s choice
Ms. Lucinda Stone, President
P.O. Box 133079
Tyler, TX 75713
903-561-9300 • 800-809-7111
FAX: 903-561-9304
ls@virtualcities.com
www.virtualcities.com
Online lodging directory for
bed and breakfast, small hotels,
vacation rentals and dude ranches.
Travel, lodging, fun and food.
Santa cruz county conference
& Visitors council
Ms. Maggie Ivy, Executive Director
303 Water Street, Suite 100
Santa Cruz, CA 95060
831-427-4405 • 800-833-3494
FAX: 831-425-1260
mivy@santacruz.org
www.santacruzcounty.travel
travel industry Photos
Ms. Sally Patterson, Project Manager
9220 SW Barbur Boulevard, #119
Portland, OR 97219
503-871-5405
sally@travelindustryphotos.com
www.travelindustryphotos.com
MattreSS and PiLLoW
ProtectorS
allergy technologies, LLc
Ms. Helene Fantini
Director, Customer Service
124 South Maple Street, Suite 240
Ambler, PA 19002
215-654-0880 • 866-978-6288
FAX: 215-654-1222
helene@allergytechnologies.com
www.allergytechnologies.com
ortho Mattress
Mr. Drew Lerner
Hospitality Sales Manager
15300 Valley View
La Mirada, CA 90025-9063
310-844-4860 • 888-499-6784
FAX: 800-640-6784
drew@orthomattress.com
www.orthomattress.com
MoLd reMediation
aeroscopic environmental
Mr. Jose Bejar, Marketing Manager
1833 Dana Street
Glendale, CA 91201
818-543-3930 • FAX: 818-543-3986
jose@aeroscopic.com
www.aeroscopic.com
Pacific Plaza Hotels, Inc.
Ms. Laurenne Douglas
Director of Operations
1000 Marina Village Parkway, Suite 100
Alameda, CA 94501
510-263-4285 • 800-938-4774
FAX: 510-523-5106
ldouglas@pacificplazahotels.com
www.pacificplazahotels.com
Pacifica Hotel Company
Mr. Dale J. Marquis, President
1933 Cliff Drive, Suite 1
Santa Barbara, CA 93109
805-957-0095 • 800-720-0023
FAX: 805-899-2426
info@pacificahotels.com
www.pacificahotels.com
A professional, full-service
hotel management, marketing
and development firm with an
impressive and expanding portfolio
of 1310 rooms in California's most
desirable coastal destinations.
trigild, inc.
Mr. William J. Hoffman, CHA
President & CEO
12707 High Bluff Drive, Suite 300
San Diego, CA 92130
858-720-6701 • FAX: 858-720-6707
bill.hoffman@trigild.com
www.trigild.com
MarBLe/SoLid SUrFace
ProdUctS
Hotel Vanity Specialist, LLc
Mr. Richard Zenobio, Manager
555 Mountain Springs Road
Paso Robles, CA 93446
805-237-2375 • FAX: 866-493-5887
richard@hotelvanityspecialist.com
www.hotelvanityspecialist.com
MarKeting SerViceS
connected Hospitality
Mr. Alan Barmaper
225 Crossroads Boulevard, Suite 134
Carmel, CA 93923
818-621-2766
alan@barmaper.com
www.connectedhospitality.com
Fresno city & county convention
& Visitors Bureau
Ms. Layla Forstedt, Vice President
848 M Street, Third Floor
Fresno, CA 93721
559-445-8304 • 800-788-0836
FAX: 559-445-0122
layla.forstedt@fresnocvb.org
www.playfresno.org
Linen SUPPLieS/
teXtiLeS, cont.
Mission Linen Supply
Mr. Mark Whitten, Vice President
702 East Montecito Street
Santa Barbara, CA 93103
800-944-5539 • FAX: 805-730-3718
www.missionlinen.com
Mission Linen Supply is one of the
largest privately held companies in the
textile rental industry providing linens,
uniforms, and supplies in the West Coast.
Pacific Textiles Company
Ms. Salma Shah, Sales Manager
10140 Norwalk Boulevard
Santa Fe Springs, CA 90670
562-777-8700 • 800-537-7915
FAX: 562-777-8702
salma@pactex.com
www.pactex.com
Maintenance SUPPLieS
Hd Supply Facilities Maintenance
Ms. Bree Lewis
Senior Manager, Industry Development
10641 Scripps Summit Court
San Diego, CA 92131
858-831-2242 • 800-233-6166
FAX: 858-831-2497
bree.lewis@hdsupply.com
www.hdsupplysolutions.com
ManageMent conSULtantS
a.c.t. Solutions, inc.
Mr. Kenneth A. Wolski, CHAE, President
145 Vallecitos de Oro, Suite K
San Marcos, CA 92069-1454
760-471-7900 • FAX: 760-744-1140
ken@hotelaccountants.com
Broughton Hospitality group
Mr. Larry Broughton, President
20241 SW Birch Street, Suite 201
Newport Beach, CA 93660
714-848-2224 • FAX: 714-848-2223
lb@broughtonhospitality.com
www.broughtonhospitality.com
elite Hospitality advisors
Ms. Beverly Wines, COO
New Business Development
189 Desert Lakes Drive
Palm Springs, CA 92264
949-228-4147
bw@theehospitality.com
www.theehospitality.com
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www.calodging.com
800-678-2462 59
ProdUctS & SerViceS
 caBBi Member
CH&LA EndorsEd VEndor
Heartland Payroll Services
Mr. Dennis Carpenter
Director of Association Alliances
90 Nassau Street
Princeton, NJ 08542
316-425-2537 • 888-798-3131
FAX: 800-331-2125
dennis.carpenter@e-hps.com
www.heartlandpaymentsystems.com/
payroll
PeSt controL/PeSticideS
Bed Bug experts:
top dog Pest control
Mr. Kalin Bracero, Owner
123 South Figueroa, Suite 540
Los Angeles, CA 90012
888-407-3071
kalin@topdogpestcontrol.com
www.topdofpestcontrol.com
clark Pest control
Ms. Joy Freeman
Commercial Sales Services
555 North Guild Avenue
Lodi, CA 95240
209-371-0758 • 800-903-9002
FAX: 209-371-0370
jfreeman@clarkpest.com
www.clarkcommercialservices.com
Complete bed bug services. Customized
reporting. Insect & rodent control. Bird
abatement solutions. Weed control &
lawn fertilization. Full termite services.
crane Pest control
Mr. Harold S. Stein, Jr., President
2700 Geary Boulevard
San Francisco, CA 94118-3498
415-922-1666 • 800-592-7777
FAX: 415-922-1789
hstein@cranepestcontrol.com
www.cranepestcontrol.com
isotech Pest Management
Mr. Erik Alden, Sales Representative
18627 Brookhurst, #401
Fountain Valley, CA 92708
714-470-3010 • FAX: 909-594-8949
erik@isotechpest.com
www.isotechpest.com
Midmos Solutions Ltd.
Mr. Stephen Racioppe, Director of Sales
24/29 Navigation Drive, Brierley Hill
West Midlands DY5 1UT U.K.
314-504-6158
stephenracioppe@midmos.com
www.bbalert.com
Painting/WaLL coVeringS
general coating corp.
Mr. Michael Licht, General Manager
9349 Feron Boulevard
Rancho Cucamonga, CA 91730
909-204-4150 • FAX: 909-204-4632
mlicht@gencoat.com
www.gencoat.com
Just interiors, inc.
Mr. Donny Souza
Vice President of Operations
2354 East Spiess Road
Acampo, CA 95220
209-334-1534
donny@justinteriorsinc.com
www.justinteriorsinc.com
ParKing
ace Parking
Mr. Justin Evans
Director of Development
645 Ash Street
San Diego, CA 92101
619-233-6624 • FAX: 619-233-0741
justin_evans@aceparking.com
www.aceparking.com
Parking company of america
Mr. Russell Tobler
Hotels Division Manager
11101 Lakewood Boulevard
Downey, CA 90241
714-403-1211 • 714-730-6250
FAX: 562-862-4409
rtobler@parkpca.com
www.pcamngt.com
SP Plus Hotel Services
Mr. Dirk Machemer
Director of Business Development
1055 West 7th Street
Los Angeles, CA 90017
619-884-7668 • FAX: 213-236-0601
dmachemer@standardparking.com
www.spplus.com
PayroLL SoFtWare/SerViceS
abacus Payroll Services, inc.
Mr. Pravin Pranav
11480 South Street, Suite 208
Cerritos, CA 90703
562-402-2329 • FAX: 562-402-2363
pravin@payrollprovider.com
www.payrollprovider.com
elite Hospitality advisors
Ms. Beverly Wines, COO
New Business Development
189 Desert Lakes Drive
Palm Springs, CA 92264
949-228-4147
bw@theehospitality.com
www.theehospitality.com
alliance environmental group
Ms. Roxana Zenkel
Marketing Representative
990 West Tenth Street
Azusa, CA 91702
626-633-3516 • 877-539-2749
FAX: 626-633-3599
roxanazenkel@alliance-enviro.com
www.alliance-enviro.com
oFFice SUPPLieS/ProdUctS
CH&LA EndorsEd VEndor
Staples
Mr. Joe Yanco, Account Manager
500 Staples Drive
Framingham, MA 01702
603-881-7014
joe.yanco@staples.com
www.stapleslink.com
onLine directory
o.n.S., inc. 1st traveler’s choice
Ms. Lucinda Stone, President
P.O. Box 133079
Tyler, TX 75713
903-561-9300 • 800-809-7111
FAX: 903-561-9304
ls@virtualcities.com
www.virtualcities.com
Online lodging directory for
bed and breakfast, small hotels,
vacation rentals and dude ranches.
Travel, lodging, fun and food.
onLine diStriBUtion
LivingSocial escapes
Ms. Jane Ng, Regional Account Director
340 Brannan Street, 2nd Floor
San Francisco, CA 94105
510-393-7614
jane.ng@livingsocial.com
www.livingsocial.com
oUtdoor FUrnitUre/
reFiniSHerS
carl’s Patio commercial
Mr. Perry Solomon
Director Design & Commercial
1855 Griffin Road, Suite C-436
Dania Beach, FL 33130
305-331-2413
perrys@carls-patio.com
www.carlspatiocontract.com
outdoor elegance
Mr. Douglas Sanicola, President
3795 Damien Avenue
La Verne, CA 91750
909-592-5711 • 888-827-2846
FAX: 909-305-8834
dougs@outdoorelegance.com
www.outdoorelegance.com
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California Hotel & Lodging Association
60 2012 Resource Guide
ProdUctS & SerViceS
PLUMBing & SUPPLieS
Ace Duraflo Epipe
Mr. William Gardner
Vice President Sales & Marketing
3122 West Alpine
Santa Ana, CA 92704
714-795-9809
wgardner@aceduraflo.com
www.aceduraflo.com
american Leak detection
Mr. Adam Gray, Marketing Manager
P.O. Box 1701
Palm Springs, CA 92263
760-320-9991 • FAX: 760-320-1288
agray@americanleakdetection.com
www.americanleakdetection.com
american Standard Water Heaters
Mr. Stephen Lannes
Director of Sales & Marketing
1671 Taylor Lane
Santa Cruz, CA 95062
800-900-9063 • FAX: 909-595-0562
lannes@earthlink.net
www.waterheating.com
Western exterminator company
Mr. Mike Britt, Sales Manager
305 North Crescent Way
Anaheim, CA 92801
714-517-9000 • 800-540-8151
mbritt@west-ext.com
www.west-ext.com
PHotograPHy
travel industry Photos
Ms. Sally Patterson, Project Manager
9220 SW Barbur Boulevard, #119
Portland, OR 97219
503-871-5405
sally@travelindustryphotos.com
www.travelindustryphotos.com
Unique angles Photography
Mr. Marcus Berg, Photographer
P.O. Box 20793
Keizer, OR 97307
503-576-9427
uniqueangles@gmail.com
www.uniqueanglesphoto.com
PeSt controL/
PeSticideS, cont.
Scent-tek
Mr. Brent Youngblood, Owner
5 Spring Valley Lane
Millbrae, CA 94030
415-933-0879
brent@scent-tek.com
www.scent-tek.com
terminix commercial
Mr. Nick Ranjit, Primary Contact
32980 Alvarado-Niles Road, #826
Union City, CA 94587
510-489-8689
nranjit@terminix.com
www.terminix.com
the termite guy
Ms. Jennifer Adkison
Regional Sales Representative
106 West Canada Avenue
San Clemente, CA 92672
949-940-1010 • FAX: 949-940-1029
jennifer@877termite.com
www.877termite.com
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www.calodging.com
800-678-2462 61
ProdUctS & SerViceS
 caBBi Member
trigild, inc.
Mr. William J. Hoffman, CHA
President & CEO
12707 High Bluff Drive, Suite 300
San Diego, CA 92130
858-720-6701 • FAX: 858-720-6707
bill.hoffman@trigild.com
www.trigild.com
ProPerty ManageMent
SySteMS
agilysys, inc.
Ms. Beth McClure
Senior Marketing Manager
1000 Windward Concourse
Alpharetta, GA 30005
770-810-7800
beth.mcclure@agilysys.com
www.agilysys.com
autoclerk, inc.
Mr. Scott Williford, Sales Manager
936 Dewing Avenue, Suite G
Lafayette, CA 94549
925-284-1005 • FAX: 925-284-3423
scott@autoclerk.com
www.autoclerk.com
The AutoClerk PMS is designed to meet
the daily operational challenges of
running a hotel. The most user-friendly
property management software.
AutoClerk is the best value in PMS.
LLM Publications, inc.
Ms. Linda L. Pope, President
8201 SE 17th Avenue
Portland, OR 97202
503-445-2220 • 800-647-1511
FAX: 503-655-0778
linda@llm.com
www.llm.com
ProMotionaL ProdUctS
Private Spring Water, inc.
Mr. Kenneth Churchill, Vice President
13240 Llagas Avenue
San Martin, CA 95046
408-681-1500 • 877-664-1500
FAX: 408-681-1504
ken@pswaters.com
www.pswaters.com
ProPerty ManageMent
coMPanieS
Hotel Managers group, LLc
Mr. H. Joel Biggs, CHA, President
16980 Via Tazon, Suite 240
San Diego, CA 92127
858-673-1534 • FAX: 858-673-8539
joelbiggs@hotelmanagersgroup.com
www.hmghotels.com
Pacific Plaza Hotels, Inc.
Ms. Laurenne Douglas
Director of Operations
1000 Marina Village Parkway, Suite 100
Alameda, CA 94501
510-263-4285 • 800-938-4774
FAX: 510-523-5106
ldouglas@pacificplazahotels.com
www.pacificplazahotels.com
Pacifica Hotel Company
Mr. Dale J. Marquis, President
1933 Cliff Drive, Suite 1
Santa Barbara, CA 93109
805-957-0095 • 800-720-0023
FAX: 805-899-2426
info@pacificahotels.com
www.pacificahotels.com
A professional, full-service
hotel management, marketing
and development firm with an
impressive and expanding portfolio
of 1310 rooms in California's most
desirable coastal destinations.
Packard Hospitality group, LLc
Mr. Michael S. Goldstein, CHA
President
8775 Aero Drive, Suite 3335
San Diego, CA 92123
858-277-4305 • 800-266-4844
FAX: 858-277-4308
michael@packard-1.com
www.packard-1.com
edc tech Savegas.com
Mr. Jim Seidel, Executive Vice President
50 Executive Drive, Suite A
Rohnert Park, CA 94928
949-388-2753
jim@savegas.com
www.savegas.com
Ferguson enterprises
Ms. Katie Monahan, Hospitality Sales
2750 South Towne Avenue
Pomona, CA 91766
714-225-1536 • FAX: 909-364-8263
katie.monahan@ferguson.com
www.ferguson.com
nu Flow america, inc.
Mr. Josh Bellows
Regional Sales Manager
30052 Aventura, Suite H
Rancho S Margarita, CA 92688
949-709-2860 • 888-683-5694
FAX: 949-709-0990
jbellows@nuflowtech.com
www.nuflowtech.com
POInT-OF-SALE SySTEmS
Megasys Hospitality Systems
Mr. Mark Jewart, President
5800 East Skelly Drive, Suite 600
Tulsa, OK 74135
918-743-0100 • 800-492-5001
FAX: 918-743-7876
sales@megasyshms.com
www.megasyshms.com
PooL/SPa SerViceS
& eQUiPMent
gilchrist & Soames, inc.
Ms. Momo Wilson
Regional Sales Manager
1535 East Naomi Street
Indianapolis, IN 46203
317-786-8037 • 800-592-8862
FAX: 317-786-8511
hmwilson@gilchristsoames.com
www.gilchristsoames.com
Spectrum aquatics
Ms. Jill Kuczmarski
Marketing Coordinator
7100 Spectrum Lane
Missoula, MT 59808
800-791-8056
jkuczmarski@traversewall.com
www.spectrumproducts.com
Printing
Bob the Printer
Mr. Bob Lippi, Proprietor
P.O. Box 766
Seaside, CA 93955
831-899-4038 • 831-402-2060
FAX: 831-899-8723
bob@bobtheprinter.com
www.bobtheprinter.com
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rezStream
Mr. Bill Mitchell, Chief Operating Officer
2601 Blake Street, Suite 10
Denver, CO 80205
303-872-0221 • 866-360-8210
bill.mitchell@rezstream.com
www.rezstream.com
World Web technologies, inc.
Mr. Frank Verhagen, President
301 - 1000 9th Avenue SW
Calgary, AB T2P 2Y6
403-777-9300 • 800-221-3429
FAX: 403-777-9304
frank@worldweb.com
www.worldwebtechnologies.com
ProPerty taX
aSSeSSMent aPPeaLS
rPc Property tax advisors, LLc
Mr. Ken Sullivan, Managing Member
2505 Congress Street, Suite 100
San Diego, CA 92110
619-225-0054 • FAX: 619-225-0066
kens@rpcpropertytax.com
www.rpcpropertytax.com
Megasys Hospitality Systems
Mr. Mark Jewart, President
5800 East Skelly Drive, Suite 600
Tulsa, OK 74135
918-743-0100 • 800-492-5001
FAX: 918-743-7876
sales@megasyshms.com
www.megasyshms.com
nortHWind - Maestro Property
Management Solutions
Ms. Audrey MacRae
Director of Sales & Marketing
8300 Woodbine Avenue, Suite 500
Markham, ON L3R 9Y7
888-667-8488 • 905-940-1923
FAX: 905-940-1925
info@maestropms.com
www.maestropms.com
Par Springer-Miller
Ms. Amanda Wisell, Marketing Manager
P.O. Box 1547
Stowe, VT 05672
802-253-7377 • FAX: 802-253-7557
amanda_wisell@springermiller.com
www.springermiller.com
ProPerty ManageMent
SySteMS, cont.
BooKing.coM
Ms. Joyce Dragon, Sr. Account Manager
1616 North Poinsetta Place
Los Angeles, CA 90046
415-655-6721 • 888-850-3958
joyce.dragon@booking.com
www.booking.com
centric Hospitality group
Ms. Alison Cowan
VP, Business Development
8612 Paseo Alameda NE, Suite F
Albuquerque, NM 87113
505-767-1476 • 800-401-2262
FAX: 505-247-8200
alison.cowan@centrichospitality.com
www.centrichospitality.com
Centric Hospitality Group powers
independent hotels with technology,
distribution, sales and marketing,
including brand membership, corporate
sales support, e-distribution, guest
rewards programs, reservation processing
and hotel management solutions.
CH&LA_12_Prod&Svcs.indd 62 12/12/2011 5:16:05 PM
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800-678-2462 63
ProdUctS & SerViceS
 caBBi Member
reSerVation SySteMS
autoclerk, inc.
Mr. Scott Williford, Sales Manager
936 Dewing Avenue, Suite G
Lafayette, CA 94549
925-284-1005 • FAX: 925-284-3423
scott@autoclerk.com
www.autoclerk.com
The AutoClerk PMS is designed to meet
the daily operational challenges of
running a hotel. The most user-friendly
property management software.
AutoClerk is the best value in PMS.
BedandBreakfast.com
Mr. Tim Wilson, Sales Manager
700 Brazos Street, #B-700
Austin, TX 78701
512-322-2712 • 800-462-2632
FAX: 267-295-9988
tim.wilson@bedandbreakfast.com
www.bedandbreakfast.com
BooKing.coM
Ms. Joyce Dragon, Sr. Account Manager
1616 North Poinsetta Place
Los Angeles, CA 90046
415-655-6721 • 888-850-3958
joyce.dragon@booking.com
www.booking.com
atlas Hospitality group
Mr. Alan X. Reay, President
2500 Michelson Drive, Suite 110
Irvine, CA 92612
949-622-3400 • FAX: 949-622-3410
alan@atlashospitality.com
www.atlashospitality.com
Atlas Hospitality Group, the
market leader in California hotel
sales, specializes in brokerage of
California hotel/motel properties.
Bed & Breakfast inn Brokers
Ms. Carol Balliett, B&B Specialist
103 Paradise Drive
Napa, CA 94558
707-252-2101 • FAX: 707-294-2645
balliett103@comcast.net
www.bbinnbrokers.com
Lodging Property Brokers, inc.
Mr. Dick Lopez, CHB, President
1734 Jefferson Street, Suite B
Napa, CA 94559
707-257-2759 • FAX: 707-257-2155
dlopez@lodgingbrokers.com
www.lodgingbrokers.com
rPc Property tax advisors, LLc
Mr. Ken Sullivan, Managing Member
2505 Congress Street, Suite 100
San Diego, CA 92110
619-225-0054 • FAX: 619-225-0066
kens@rpcpropertytax.com
www.rpcpropertytax.com
reaL eState Financing/
inVeStMentS
First community Bank
Mr. Kevin Rappleye, Vice President
3017 Douglas Boulevard, #300
Roseville, CA 95661
916-709-1564 • FAX: 707-508-4132
krappleye@fcbconnect.com
www.fcbconnect.com
Hallmark Funding corporation
Mr. Nick Hayhurst, President
720 Sunrise Avenue, Suite A130
Roseville, CA 95661
916-784-2614 • FAX: 916-784-6551
nick.jr@mindspring.com
Lodging Property Brokers, inc.
Mr. Dick Lopez, CHB, President
1734 Jefferson Street, Suite B
Napa, CA 94559
707-257-2759 • FAX: 707-257-2155
dlopez@lodgingbrokers.com
www.lodgingbrokers.com
PUBLicationS
LLM Publications, inc.
Ms. Linda L. Pope, President
8201 SE 17th Avenue
Portland, OR 97202
503-445-2220 • 800-647-1511
FAX: 503-655-0778
linda@llm.com
www.llm.com
USa today northern
california/Hawaii region
Ms. Candace Savage, MHS
Regional Manager
5000 Hopyard Road, Suite 410
Pleasanton, CA 94588
925-224-7505 • 800-456-0293
FAX: 925-227-1348
csavage@usatoday.com
www.usatoday.com
Via Magazine—aaa
Ms. Linda Webber, Sr. Account Manager
3379 Solano Avenue, #200
Napa, CA 94558-3203
707-254-8448 • FAX: 707-254-7103
lindawebbervia@aol.com
www.viamagazine.com
PuRCHASInG/E-PROCuREmEnT
Hospitality Plus
Mr. Ken Mintz, President
33171 Camino Capistrano
San Juan Capistrano, CA 92675
949-276-5300 • 800-289-0999
FAX: 949-364-8917
ken@hospitalityplus.biz
www.hospitalityplus.biz
reaL eState BroKerS
alain Pinel realtors with B&B
and country inn MarketPlace
Ms. Johanna Welty
Realtor, MBA, Inn Specialist
P.O. Box 638
Alamo, CA 94507
925-708-4505 • FAX: 925-930-6243
johanna@apr.com
www.innmarketing.com
amber Hotel company, inc.
Mr. Steve Post, President
P.O. Box 6273
Malibu, CA 90264
310-774-5000 • FAX: 310-774-5260
sales@amberhc.com
www.amberhotelcompany.com
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edgewood Partners insurance
center (ePic insurance)
Mr. Joel Brand, Principal
135 Main Street, 21st Floor
San Francisco, CA 94105
415-356-3942 • FAX: 415-284-9954
jbrand@edgewoodins.com
www.edgewoodins.com
Edgewood Partners Insurance Center
(EPIC) is the nation's 42nd largest retail
insurance broker and the fastest growing
broker based in California. We specialize
in the hospitality business; providing
industry leading coverage and pricing.
From commercial property, liability,
umbrella, workers compensation to
employee and executive benefits, we will
effectively assess and handle all of your
insurance and risk management needs.
Please contact us for a complimentary
in-depth analysis of your current
exposures and programs. EPIC is a proud
member and supporter of CH&LA!
Forensic analytical
Mr. Joe Filan
Director of Business Development
17400 SW Upper Boones
Ferry Road, #245
Portland, OR 97042
503-595-1001 • 877-410-1888
FAX: 503-595-1001
www.forensica.com
Forensic Analytical is an environmental
consulting firm with over 20 years of
experience assisting risk managers,
construction and engineering
professionals with comprehensive
environmental solutions.
Michelman & robinson, LLP
Mr. David M. Samuels, Partner
15760 Ventura Boulevard, Suite 500
Encino, CA 91436
818-783-5530 • FAX: 818-783-5507
dsamuels@mrllp.com
www.mrllp.com
one risk group, LLc
Mr. Jay Fischer
Executive Vice President
3825 Hopyard Road, Suite 199
Pleasanton, CA 94588
925-226-7353 • 877-740-7350
FAX: 925-226-7380
jfischer@oneriskgroup.com
www.oneriskgroup.com
Superinn.com
Mr. Kirk Dietrich, Vice President
2270 Tudor Drive
Cleveland Heights, OH 44106
216-932-3171 • 800-301-0072
FAX: 216-932-3174
kirkd@sarktech.com
www.superinn.com
World Web technologies, inc.
Mr. Frank Verhagen, President
301 - 1000 9th Avenue SW
Calgary, AB T2P 2Y6
403-777-9300 • 800-221-3429
FAX: 403-777-9304
frank@worldweb.com
www.worldwebtechnologies.com
riSK ManageMent
anderson Kill & olick, P.c. Mr. David P. Bender, Jr., Shareholder
864 East Santa Clara Street
Ventura, CA 93001
805-288-1300 • FAX: 805-288-1301
dbender@andersonkill.com
www.andersonkill.com
Burnham Brown
Mr. Thomas M. Downey, Attorney
P.O. Box 119
Oakland, CA 94604-0119
510-444-6800 • FAX: 510-835-6666
tdowney@burnhambrown.com
www.burnhambrown.com
CH&LA EndorsEd VEndor
cH&La insurance Services
arM Multi insurance Services
Ms. Lisa Isom, President
CA License #OC73841
P.O. Box 1330
Woodland, CA 95776
530-662-4613 • FAX: 530-662-1710
lisom@arm-i.com
www.calodging.com
crawford gtS
Mr. Steven Korasidas, Branch Manager
1321 West Niblick Lane
Oro Valley, AZ 85737
520-548-3197
steve_korasidas@us.crawco.com
www.crawfordgts.com
Crawford GTS provides complete
claims adjusting services for all
lines of insurance anywhere in
California and the world.
reSerVation SySteMS, cont.
Bookingcenter
Mr. Jason Mispagel
Director of Marketing
14945 Coleman Valley Road
Occidental, CA 95465
707-874-3922 • 800-315-0042
FAX: 415-762-4700
jason@bookingcenter.com
www.bookingcenter.com
centric Hospitality group
Ms. Alison Cowan
VP, Business Development
8612 Paseo Alameda NE, Suite F
Albuquerque, NM 87113
505-767-1476 • 800-401-2262
FAX: 505-247-8200
alison.cowan@centrichospitality.com
www.centrichospitality.com
Centric Hospitality Group powers
independent hotels with technology,
distribution, sales and marketing,
including brand membership, corporate
sales support, e-distribution, guest
rewards programs, reservation processing
and hotel management solutions.
Frontdesk anywhere, inc.
Mr. Thomas Lyle, CEO
182 Howard Street, #702
San Francisco, CA 94105
866-924-1949
sales@frontdeskanywhere.com
www.frontdeskanywhere.com
Frontdesk Anywhere provides bed
& breakfast management software
featuring easy check-in and checkout,
online bookings and packages. It's webbased
and works with Macs and PCs.
Par Springer-Miller
Ms. Amanda Wisell, Marketing Manager
P.O. Box 1547
Stowe, VT 05672
802-253-7377 • FAX: 802-253-7557
amanda_wisell@springermiller.com
www.springermiller.com
rezStream
Mr. Bill Mitchell, Chief Operating Officer
2601 Blake Street, Suite 10
Denver, CO 80205
303-872-0221 • 866-360-8210
bill.mitchell@rezstream.com
www.rezstream.com
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www.calodging.com
800-678-2462 65
ProdUctS & SerViceS
 caBBi Member
University of San Francisco
Hospitality industry
Management Program
Mr. Thomas Costello, Director
2130 Fulton Street
San Francisco, CA 94117-1045
415-422-6236 • 800-225-5873
FAX: 415-422-6935
costellot@usfca.edu
www.usfca.edu/hospitality
SecUrity ProdUctS/SySteMS
Westec intelligent Surveillance
Mr. Andy Richards
Hospitality Field Sales Director
6340 International Parkway, Suite 100
Plano, TX 75093
770-686-3696 • FAX: 972-996-2801
andy.richards@westec.net
www.westec.net
Signage
HotelSigns.com
Ms. Crystal Simpson
National Accounts Manager
2156 Amnicola Highway
Chattanooga, TN 37406
888-273-8726 • FAX: 423-698-2864
crystalsimpson@hotelsigns.com
www.hotelsigns.com
HOTELSIGNS.COM has been providing
interior ADA compliant signage for
over twenty-five years. Customize,
preview and order your signs
online at www.hotelsigns.com.
SPrinKLer Monitoring
Hue & cry Security Safety
Systems, inc.
Ms. Leanne Boger
Fire Security Manager
1751 Bruce Drive
Anderson, CA 96007
530-365-0071 • 800-762-3196
FAX: 530-365-8273
lboger@hueandcry.com
www.hueandcry.com
taX conSULting
downstream exchange company
Mr. C. Anthony Phillips, President
909 East Green Street
Pasadena, CA 91106
626-796-1031 • 800-743-1031
FAX: 626-796-8222
caphillips@downstreamexchange.com
www.downstreamexchange.com
down etc.
Ms. Michelle Chodor
Vice President of Sales
228 Townsend Street
San Francisco, CA 94107
415-348-0084 • 866-369-6382
FAX: 415-348-0085
downetc@downetc.com
www.downetc.com
We manufacture "Top of the Bed"
collections for the hospitality
industry. Down and synthetic
pillows and comforters, throws/
blankets, robes, slippers, linens,
toppers, and mattress pads.
Private Quarters Luxury Linens
independent comfort consultant
Ms. Valerie Pugliese, Allied
2338 Century Avenue
Simi Valley, CA 93063
805-405-1953 • 805-582-2396
valeriepugliese@yahoo.com
www.privatequarters.net/dbv
SaFety/SaFety ProdUctS
Bedsledzzz
Ms. Virginia Anderson, Director of Sales
17872 Gothard Street
Huntington Beach, CA 92647
714-225-0013
virginia@gasystemsmfg.com
www.bedsledzzz.com
Security Signal devices, inc.
Ms. Barbara Bolderoff
Service Sales Account Manager
1740 North Lemon Street
Anaheim, CA 92801
714-449-9900 • 800-888-0444
FAX: 714-449-9595
bbolderoff@ssdsystems.com
www.ssdsystems.com
ScHooLS/coLLege/UniVerSity
california State technical
University - Pomona collins
School of Hospitality
Management
Mr. Andy Feinstein, Dean
3801 West Temple Avenue, Building 79B
Pomona, CA 91768
909-869-3105 • FAX: 909-869-4329
andyf@csupomona.edu
www.csupomona.edu
San diego State University
Hospitality & tourism
Management Program
Mr. Carl Winston, Director
5500 Campanile Drive
San Diego, CA 92182-4514
619-594-4964 • FAX: 619-594-3320
carl.winston@sdsu.edu
www.sdsu.edu
Petra risk Solutions
Mr. Christopher J. Jensen, President
13950 Cerritos Corporate Drive, #A
Cerritos, CA 90703
562-623-4499 • 800-466-8951
FAX: 800-494-6829
chrisj@petrarisksolutions.com
www.petrarisksolutions.com
Petra is America's largest independent
insurance brokerage devoted exclusively
to the hospitality marketplace.
We offer coverage from property
& casualty to group benefits.
Sequoia insurance company
Mr. S. Carl Morello, PE, ALCM
AVP Loss Control
31 Upper Ragsdale Drive
Monterey, CA 93940
831-657-4507 • FAX: 831-657-4515
carlm@sequoiains.com
www.sequoiains.com
Venture insurance Programs
Ms. Mary Teter
Hotel Program Manager
1301 Wrights Lane East
West Chester, PA 19380
800-282-6247
mteter@ventureprograms.com
Wilson elser Moskowitz
edelman & dicker, LLP
Mr. Bruno W. Katz, Attorney
655 West Broadway, Suite 900
San Diego, CA 92101
619-881-3317 • FAX: 619-321-6201
bruno.katz@wilsonelser.com
www.wilsonelser.com
roBeS & SPa Wear
classic Linen/american dawn
Mr. Ron Kothari
401 West Artesia Boulevard
Compton, CA 90220
310-604-2650 • FAX: 310-604-2660
ronk@americandawn.com
www.classiclinen.biz
comphy company
Mr. Robert Mishkin
Vice President of Marketing
7034 Portal Way, #110
Ferndale, WA 98248
323-225-8234 • 877-COMPHyO
FAX: 360-366-0139
robert@comphy.com
www.comphy.com
coyuchi
Ms. Jill Finberg
Hospitality Sales Manger
2501 Ninth Street, #102
Berkeley, CA 94710
510-903-0419
jfinberg@coyuchi.com
www.coyuchi.com
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tti technologies
Mr. Steve Blidner
483 Tenth Avenue
New York City, NY 10018
212-897-0962 • FAX: 480-383-6384
steve@ttitel.com
www.ttitel.com
Since 1991, TTI Technologies has
effectively implemented worldwide
business center and ID scanner
technology for the hospitality industry.
teLecoMMUnicationS
24 Hour telecom, LLc
Mr. Andrew W Saunders, Owner
1500 Oliver Road, Suite K-188
Fairfield, CA 94534
707-301-2238 • 888-804-6327
FAX: 925-226-7057
andrewsaunders@24hourtelecom.com
www.hotelmotelphones.com
Purveyor of voice data and wireless
communication systems for the
hospitality industry. Telephone
systems, voicemail, auto attendant,
wireless internet, T1 & PRI, Mitel
& NEC + Cisco Active Voice.
azuma Matrix telecom
Mr. Ashu Upa
VP Business Development
4771 Libra Place
Yorba Linda, CA 92886
714-261-7222 • FAX: 888-717-7472
ashuupa@gmail.com
Peterson communications
group, inc.
Mr. Greg Peterson, President
827 Arnold Drive, Suite 140
Martinez, CA 94553
925-335-0800 • FAX: 925-335-0852
gpeterson@petersoncg.com
www.petersoncg.com
Phone Suite, inc.
Mr. Frank Melville, President
2150 West 6th Avenue, Unit D
Broomfield, CO 80020
303-465-0651 • 800-245-9933
FAX: 303-465-0237
fmelville@phonesuite.com
www.phonesuite.com
teLePHone SerViceS
calling inn
Ms. Karen Oluwabusola
840 Greenbrier Circle, Suite 202
Chesapeake, VA 23220
757-424-1191 • 800-955-9888
innsupport@mapcommunications.com
www.callinginn.com
Bookingcenter
Mr. Jason Mispagel
Director of Marketing
14945 Coleman Valley Road
Occidental, CA 95465
707-874-3922 • 800-315-0042
FAX: 415-762-4700
jason@bookingcenter.com
www.bookingcenter.com
contactPoint
Ms. Audri Wadsworth
Marketing Manager
321 North Mall Drive, Building R
St. George, UT 84790
435-674-6700
audri@contactpoint.com
www.contactpoint.com
inncoM international, inc.
Mr. Daniel J. Miller
Vice President of Western Region
227 West Main Street
Niantic, CT 06357
425-512-0402 • 800-543-1999
FAX: 860-739-4460
dan.miller@inncom.com
www.inncom.com
nortHWind - Maestro Property
Management Solutions
Ms. Audrey MacRae
Director of Sales & Marketing
8300 Woodbine Avenue, Suite 500
Markham, ON L3R 9Y7
888-667-8488 • 905-940-1923
FAX: 905-940-1925
info@maestropms.com
www.maestropms.com
Peterson communications
group, inc.
Mr. Greg Peterson, President
827 Arnold Drive, Suite 140
Martinez, CA 94553
925-335-0800 • FAX: 925-335-0852
gpeterson@petersoncg.com
www.petersoncg.com
rate tiger
Mr. Gerard Carrie
Vice President of Sales
37 North Orange Avenue, Suite 500
Orlando, FL 32801
321-251-6559
gerardc@ratetiger.com
www.ratetiger.com
teleadapt
Ms. Cheryl McGinty
1315 Greg Street, Suite 110
Sparks, NV 89431
775-355-8585 • FAX: 775-324-6656
cheryl.mcginty@us.teleadapt.com
www.teleadapt.com
taX conSULting, cont.
rPc Property tax advisors, LLc
Mr. Ken Sullivan, Managing Member
2505 Congress Street, Suite 100
San Diego, CA 92110
619-225-0054 • FAX: 619-225-0066
kens@rpcpropertytax.com
www.rpcpropertytax.com
Squar Milner
Mr. Joe Perez, Partner
3655 Nobel Drive, Suite 450
San Diego, CA 92122
858-597-4100
jperez@squarmilner.com
www.squarmilner.com
tax advisors, PLLc
Mr. Gregory A. Damico, CPA
201 NE Park Plaza Drive, Suite 244
Vancouver, WA 98684
360-750-6884 • 888-230-5906
FAX: 360-750-7268
gdamico@taxadvisorscpa.com
www.taxadvisorscpa.com
the chugh Firm
Mr. Ramesh Patel, Partner
15925 Carmenita Road
Cerritos, CA 90703
562-483-7762 • 562-229-1220
FAX: 562-229-1221
ramesh@chugh.com
www.chugh.com
tea SUPPLieS/SerViceS
Peerless Coffee & Tea Company
Mr. Chris Browning, Vice President
260 Oak Street
Oakland, CA 94607
510-763-1763
cbrowning@peerlesscoffee.com
www.peerlesscoffee.com
tecHnoLogy
azuma Matrix telecom
Mr. Ashu Upa
VP Business Development
4771 Libra Place
Yorba Linda, CA 92886
714-261-7222 • FAX: 888-717-7472
ashuupa@gmail.com
BooKing.coM
Ms. Joyce Dragon, Sr. Account Manager
1616 North Poinsetta Place
Los Angeles, CA 90046
415-655-6721 • 888-850-3958
joyce.dragon@booking.com
www.booking.com
CH&LA_12_Prod&Svcs.indd 66 12/12/2011 5:16:10 PM
www.calodging.com
800-678-2462 67
ProdUctS & SerViceS
 caBBi Member
FSM international
Mr. Jerry Filzen, President
579 Glade Drive
Santa Paula, CA 93060
805-525-9792
jfilzen@aol.com
www.fsmfurniture.com
Pacific Textiles Company
Ms. Salma Shah, Sales Manager
10140 Norwalk Boulevard
Santa Fe Springs, CA 90670
562-777-8700 • 800-537-7915
FAX: 562-777-8702
salma@pactex.com
www.pactex.com
Standard textile company
Mr. Brian Jorgensen, Textile Consultant
One Knollcrest Drive
Cincinnati, OH 45237
310-738-7400
bjorgensen@standardtextile.com
www.standardtextile.com
teXtiLeS/FaBricS
a-1 textiles & Hospitality Products
Linen Experts
P.O. Box 5259
Chatsworth, CA 91313-5259
800-351-1819 • FAX: 800-453-0952
linen@a1textiles.com
www.a1textiles.com
A-1 Textiles offers a full line of Golden
Mills products including towels, sheets,
blankets and bedding. We offer low
prices on our top quality linens.
Fabtex, inc.
Mr. William Friese, Vice President
1202 West Struck Avenue
Orange, CA 92867
714-538-0877 • 800-431-1682
FAX: 714-538-3612
bill.friese@fabtex.com
www.fabtex.com
Manufacturer of bedspreads, draperies,
cornices, Roman shades, fancy top
treatments, drapery hardware,
accessories. Provides installation service.
teLeViSionS/eLectronicS
crystal-clear.tV/ccdr
communications, inc.
Ms. Rhonda Hunter, Owner/President
130 East Dyer Road, Suite B
Santa Ana, CA 92707
714-433-3500 • 800-567-1001
FAX: 714-433-3558
rhonda@crystal-clear.tv
www.crystal-clear.tv
Hospitality Lcd
Mr. Dhar Patel, Sales Manager
2913 El Camino Real, #814
Tustin, CA 92782
714-473-9813 • 888-523-8885
FAX: 714-242-9275
dharpatel@hospitalitylcd.com
www.hospitalitylcd.com
tentS: BanQUet/eVentS
Sprung instant Structures, inc.
Ms. Terry Formentera
Sales & Marketing
29970 Technology Drive, Suite 112
Murrieta, CA 92563
951-461-8240 • 800-528-9899
FAX: 951-461-8250
terry.f@sprung.com
www.sprung.com
CH&LA_12_Prod&Svcs.indd 67 12/12/2011 5:16:11 PM
California Hotel & Lodging Association
68 2012 Resource Guide
ProdUctS & SerViceS
tiger natural gas, inc.
Mr. Jim Isenhour, Vice President
P.O. Box 702437
Tulsa, OK 74170
918-551-1219 • 888-875-6122
FAX: 918-491-6659
jisenhour@tigernaturalgas.com
www.tigernaturalgas.com
Over the last 20 years, Tiger has saved
our California customers millions of
dollars on their natural gas costs.
Call Tiger for a free analysis.
VaLet ParKing
american Valet
Mr. Mal Kenney, Hotel Division Manager
8902 North Central Avenue
Phoenix, AZ 85020
602-861-9182 • 800-419-2975
FAX: 602-861-9183
mal@americanvalet.com
www.americanvalet.com
SP Plus Hotel Services
Mr. Dirk Machemer
Director of Business Development
1055 West 7th Street
Los Angeles, CA 90017
619-884-7668 • FAX: 213-236-0601
dmachemer@standardparking.com
www.spplus.com
VanitieS/tUB SUrroUndS
california Bath restoration
Mr. Scott Davis, President
1920 East Warner Avenue, Suite 3-P
Santa Ana, CA 92705
949-263-0779 • 888-4CALBATH
FAX: 949-263-5424
sdavis@calbath.com
www.calbath.com
Hotel Vanity Specialist, LLc
Mr. Richard Zenobio, Manager
555 Mountain Springs Road
Paso Robles, CA 93446
805-237-2375 • FAX: 866-493-5887
richard@hotelvanityspecialist.com
www.hotelvanityspecialist.com
VeHicLeS: ManUFactUring/
LeaSing
creative Bus Sales, inc.
Mr. Stewart Pickett, Sales Manager
13501 Benson Avenue
Chino, CA 91710
909-465-5528 • 800-326-2877
FAX: 909-465-5529
stewartp@creativebussales.com
www.creativebussales.com
Super Shuttle & execucar
Ms. Adriana Galvan
Outside Sales Manager
531 Van Ness Avenue
Torrance, CA 90501
310-222-5500 • 800-258-3826
FAX: 310-320-2842
agalvan@supershuttle.net
www.supershuttle.com
traVeL SerViceS/agentS
expedia, inc.
Ms. Tara Stangel
Director of Market Management CA
3150 139th Avenue SE
Bellevue, WA 98005
310-360-2429 • FAX: 866-607-3399
tstangel@expedia.com
www.expedia.com
Los angeles Waterfront
Business development
Mr. Stephen A. Robbins, CHA, Principal
390 West 7th Street
San Pedro, CA 90731
310-370-4345 • FAX: 310-370-4345
srobbins@srobbins.cnc.net
UtiLity SerViceS/conSULtantS
cool control Plus, Honeywell
Ms. Reechelle Wong, Program Manager
353 Vintage Park Drive, #A
Foster City, CA 94404
650-918-3210 • 866-918-7822
FAX: 650-918-3214
reechelle.wong@honeywell.com
www.coolcontrolplus.com
nexant
Mr. Michael Drury
Senior Program Manager
101 Second Street, 10th Floor
San Francisco, CA 94105
714-524-4402 • FAX: 714-524-4407
mdrury@nexant.com
www.nexant.com
Southern california gas company
Ms. Allison Dourigan
Vendor Programs Manager
P.O.Box 513249, M.L. GT15F4
Los Angeles, CA 90051
213-244-5541 • FAX: 213-244-8384
adourigan@semprautilities.com
www.socalgas.com
toner
Hoteliers ink
Mr. Pather L. Neff
Director of Business Development
7946 Ivanhoe Avenue, Suite 304
La Jolla, CA 92037
858-456-3899 • FAX: 858-551-8269
pln@hoteliersink.com
www.hoteliersink.com
Hoteliers Ink offers new and
remanufactured inkjet and toner
cartridges at extremely competitive
prices, provides five star personal
service, and proactively manages
your imaging supplies.
toUriSM BUSineSS
iMProVeMent diStrict
civitas
Mr. John Lambeth, President
7700 College Town Drive, Suite 111
Sacramento, CA 95826
916-325-0604 • 800-999-7781
FAX: 916-325-2312
jlambeth@civitasadvisors.com
www.civitasadvisors.com
Fairfield Tourism Assocation
Mr. Anand Patel, Allied
1111 Webster Street
Fairfield, CA 94533
707-399-2445 • 925-788-7239
FAX: 707-226-1448
anand.patel@visitfairfieldca.com
www.visitfairfieldca.com
tranSPortation
ace Parking
Mr. Justin Evans
Director of Development
645 Ash Street
San Diego, CA 92101
619-233-6624 • FAX: 619-233-0741
justin_evans@aceparking.com
www.aceparking.com
creative Bus Sales, inc.
Mr. Stewart Pickett, Sales Manager
13501 Benson Avenue
Chino, CA 91710
909-465-5528 • 800-326-2877
FAX: 909-465-5529
stewartp@creativebussales.com
www.creativebussales.com
Parking company of america
Mr. Russell Tobler
Hotels Division Manager
11101 Lakewood Boulevard
Downey, CA 90241
714-403-1211 • 714-730-6250
FAX: 562-862-4409
rtobler@parkpca.com
www.pcamngt.com
CH&LA_12_Prod&Svcs.indd 68 12/12/2011 5:16:11 PM
www.calodging.com
800-678-2462 69
ProdUctS & SerViceS
 caBBi Member
WindoW coVeringS
american Blinds & draperies, inc.
Mr. Paul Russo, President/CEO
6965 Luther Drive, #10
Sacramento, CA 98523
916-422-7000 • 877-422-7001
FAX: 916-422-7077
paul@americandrapery.com
www.americandrapery.com
American Blinds & Draperies, Inc.
product line includes mini blinds,
vertical blinds, drapes, heavy
duty industrial grade tracks and
batons, plus much more.
Factory direct drapes
Mr. Jeremy Coffey, Sales Associate
P.O. Box 1143
Union City, CA 94587
866-713-7273
customerservice@
factorydirectdrapes.com
www.factorydirectdrapes.com
Specializing in custom drapery,
curtains, valances and hardware.
Well known for high quality
craftsmanship and durability.
active networks
Mr. Kunal Patel, President
5110 Landcaster Street
Harrisburg, PA 17111
717-540-5679 • FAX: 717-540-5673
kunal@activenetworks.com
www.activenetworks.com
Hospitality technical Services
Mr. Kevin White, Sales & Marketing
2940 Hebron Park Drive, Suite 204
Hebron, KY 41048
859-795-0464 • FAX: 866-337-5413
kevin@htsnow.com
www.htsnow.com
Skyriver communications
Mr. Alan Lindquist, Vice President, Sales
9370 Chesapeake Drive, #150
San Diego, CA 92123
858-812-9343 • 866-259-7483
FAX: 858-812-5299
alindquist@skyriver.net
www.skyriver.net
Wanaport network Solutions
Mr. Mike Soto, Sales Manager
2024 North Broadway, Suite 108
Santa Ana, CA 92706
714-441-8845 • FAX: 714-455-2841
mikes@wanaport.com
www.wanaport.com
Vending eQUiPMent/SUPPLieS
manitowoc Ice - western Pacific
Mr. Scott Haag, Director of Marketing
2953 East Hamilton Avenue
Fresno, CA 93721
559-266-9505 • 888-584-2261
FAX: 559-266-9628
scott@teamwpd.com
www.teamwpd.com
Water HeaterS
american Standard Water Heaters
Mr. Stephen Lannes
Director of Sales & Marketing
1671 Taylor Lane
Santa Cruz, CA 95062
800-900-9063 • FAX: 909-595-0562
lannes@earthlink.net
www.waterheating.com
Water/FLood daMage
aeroscopic environmental
Mr. Jose Bejar, Marketing Manager
1833 Dana Street
Glendale, CA 91201
818-543-3930 • FAX: 818-543-3986
jose@aeroscopic.com
www.aeroscopic.com
WeBSite deSign
rezStream
Mr. Bill Mitchell, Chief Operating Officer
2601 Blake Street, Suite 10
Denver, CO 80205
303-872-0221 • 866-360-8210
bill.mitchell@rezstream.com
www.rezstream.com
tig global
Ms. Kelly Karfgin
5550 Friendship Boulevard, Suite T100
Chevy Chase, MD 20815
301-841-4726 • FAX: 301-841-4750
kkarfgin@tigglobal.com
www.tigglobal.com
WiFi ProVider
24 Hour telecom, LLc
Mr. Andrew W Saunders, Owner
1500 Oliver Road, Suite K-188
Fairfield, CA 94534
707-301-2238 • 888-804-6327
FAX: 925-226-7057
andrewsaunders@24hourtelecom.com
www.hotelmotelphones.com
Purveyor of voice data and wireless
communication systems for the
hospitality industry. Telephone
systems, voicemail, auto attendant,
wireless internet, T1 & PRI, Mitel
& NEC + Cisco Active Voice.
CH&LA_12_Prod&Svcs.indd 69 12/12/2011 5:16:12 PM
California Hotel & Lodging Association
70 2012 Resource Guide
ProdUctS & SerViceS
Heffernan Insurance Brokers
Ms. Sally Zan, Assistant Vice President
1804 Embarcadero, #201
Palo Alto, CA 94303
650-842-5246 • FAX: 650-842-5201
sallyz@heffgroup.com
www.heffgroup.com
Wells Fargo insurance Services
Mr. Robert L. Murphy, CIC
Managing Director, Central Coast
5615 Scotts Valley Drive, Suite 100
Scotts Valley, CA 95066
800-246-0901 • FAX: 831-461-1340
robert.murphy@wellsfargo.com
www.cybersure.com
edgewood Partners insurance
center (ePic insurance)
Mr. Joel Brand, Principal
135 Main Street, 21st Floor
San Francisco, CA 94105
415-356-3942 • FAX: 415-284-9954
jbrand@edgewoodins.com
www.edgewoodins.com
Edgewood Partners Insurance Center
(EPIC) is the nation's 42nd largest retail
insurance broker and the fastest growing
broker based in California. We specialize
in the hospitality business; providing
industry leading coverage and pricing.
From commercial property, liability,
umbrella, workers compensation to
employee and executive benefits, we will
effectively assess and handle all of your
insurance and risk management needs.
Please contact us for a complimentary
in-depth analysis of your current
exposures and programs. EPIC is a proud
member and supporter of CH&LA!
WorKerS’ coMPenSation
conSULtantS
Barney and Barney, LLc
Mr. Steven G. Shea, Principal
9171 Towne Centre Drive, Suite 500
San Diego, CA 92122
858-550-4982 • 800-321-4696
FAX: 858-452-7530
steves@barneyandbarney.com
www.barneyandbarney.com
24 Hour telecom, LLc, 54, 66, 69
a
a-1 textiles & Hospitality
Products, 37, 57, 67
a.c.t. Solutions, inc., 34, 58
abacus Payroll Services, inc., 59
ace Parking, 59, 68
active networks, 54, 69
advantage Fitness Products, 49
agilysys, inc., 41, 61
allergy technologies, LLc, 37, 38, 58
alliance environmental group, 35, 36, 59
amber Hotel company, inc., 39, 42, 63
american Blinds &
draperies, inc., 45, 54, 69
american Leak detection, 60
american Standard
Water Heaters, 51, 60, 69
american Valet, 68
americor, 42, 49
aqua Systems, inc., 41, 55
arM Multi insurance Services, 40, 53, 64
atlas Hospitality group, 39, 63
autoclerk, inc., 61, 63
automated Laundry
Systems, inc., 36, 48, 55
B
Bath Fitter, 37, 42
Bed Bug experts: top dog
Pest control, 37, 59
Bedsledzzz, 38, 52, 65
Berliner cohen, 52, 56
Blue ribbon Supply, 35, 50, 51
Bookingcenter, 64, 66
Boomerang Hotels, LLc, 49
Boston trade international, 50, 54
Broughton Hospitality group, 50, 58
Burnham Brown, 42, 56, 64
c
california Bath restoration, 37, 43, 68
california State technical University
- Pomona collins School of
Hospitality Management, 46, 65
california tribal Business
alliance, 36, 50
carrier / Sigler norcal, 35, 50
cg appliance, 36, 56
cH&La insurance Services, 40, 53, 64
cheftec/culinary
Software Services, 41, 55
civitas, 42, 68
clark Pest control, 39, 42, 48, 59
clearedge Power, 41, 47
constellation energy, 47
continental contractors, inc., 42, 44, 54
continental girbau West, inc., 55, 56
cool control Plus, Honeywell, 47, 68
crane Pest control, 39, 42, 59
crawford gtS, 53, 64
creative Bus Sales, inc., 68
crystal-clear.tV/ccdr
communications, inc., 40, 67
d
david Stompe insurance agency
Farmers insurance, 46, 53
destination Properties, LLc, 50
Distant Lands Coffee, 41, 49
e
eagle ridge construction &
Roofing, 34, 42, 44
Ecoflame, 51
ecolab, inc., 41, 56
edgewood Partners insurance center
(ePic insurance), 53, 64, 70
elite Hospitality advisors, 52, 58, 59
embassy carpets, 40, 49, 54
emtrain, 47, 52
erS Hospitality, 50, 54
evision Worldwide, 34, 42
exterior Products corp., 57
F
Fabtex, inc., 38, 45, 67
Factory direct drapes, 46, 54, 69
Fairfield Tourism Assocation, 45, 68
Ferguson enterprises, 37, 61
First community Bank, 49, 63
First Star capital, 36, 48, 49
Fisher & Phillips, LLP, 52, 56
cH&La aLLied MeMBer indeX
CH&LA_12_Prod&Svcs.indd 70 12/12/2011 5:16:13 PM
www.calodging.com
800-678-2462 caBBi Member 71
cH&La aLLied MeMBer indeX
Forensic analytical, 43, 48, 64
Foss consulting group, 36, 43, 48
Frank & ron Hotel-Motel Supply, inc., 51
Fresno city & county convention
& Visitors Bureau, 44, 58
g
g.a. Braun, inc., 56
golden State Laundry Systems, 56
green Suites Hotel Solutions, 41, 48
grosslight insurance, 53
H
Haas & najarian, 56
Hallmark Funding corporation, 49, 63
Harbor Linen, 46, 57
Hcareers, 40, 47
Hd Supply Facilities
Maintenance, 35, 57, 58
Heartland Payment Systems, 41, 44
Heartland Payroll Services, 41, 52, 59
Heffernan Insurance Brokers, 53, 70
Hospitality Lcd, 45, 67
Hospitality Payment Solutions, 44, 65
Hospitality Staffing Solutions, 47, 52, 55
Hospitality technical Services, 54, 69
Hotel council of San Francisco, 36
Hotel Loan corporation, 49
Hotel Managers group, LLc, 43, 50, 61
Hotel Services, inc., 42, 44
Hotel Vanity Specialist, LLc, 37, 58, 68
Hoteliers ink, 52, 68
Hue & cry Security Safety
Systems, inc., 49, 65
HVS, 36, 48, 49
i
inncoM international, inc., 35, 47, 66
isotech Pest Management, 59
J
Jani-King international, 44, 52, 55
Just interiors, inc., 42, 44, 59
K
Kaiser, Swindells & eiler, 34, 56
Kapoor & Kapoor Hospitality
consultants, 43, 50
L
LLM Publications, inc., 34, 61, 63
Los angeles Waterfront
Business development, 68
M
Manitowoc ice -
western Pacific, 51, 52, 69
Megasys Hospitality Systems, 41, 61, 62
Merlin Law group, 57
Michelman & robinson, LLP, 57, 64
Midmos Solutions Ltd., 37, 59
Milestone internet Marketing, 34, 54
Mission Linen Supply, 55, 58
MSi HVac, 35, 50
n
national Hospitality Supply, 37, 50, 52
national Specialty Underwriters, inc., 53
nationwide Paving, inc., 34, 36, 44
nexant, 47, 68
northrock energy Solutions, 47
nortHWind - Maestro Property
Management Solutions, 41, 62, 66
o
orange cleaners, 46, 55
ortho Mattress, 38, 58
outdoor elegance, 50, 59
P
Pacific Plaza Hotels, Inc., 50, 58, 61
Pacific Textiles Company, 35, 58, 67
Pacifica Hotel Company, 50, 58, 61
Packard Hospitality
group, LLc, 43, 51, 61
Parking company of america, 59, 68
Par Springer-Miller, 62, 64
Peerless Coffee & Tea Company, 41, 66
Peterson communications
group, inc., 54, 66
Petra risk Solutions, 46, 53, 65
Pg&e, 47
Phone Suite, inc., 66
PKF Certified Public
accountants, aPc, 34, 43
Polar technology, 35, 48
Private Spring Water, inc., 36, 49, 61
Procter & gamble, 41, 48
PWS commercial Laundry Systems, 56
r
rate tiger, 42, 66
room360 by FoH, 36, 37
rPc Property tax
advisors, LLc, 62, 63, 66
S
S & H renovations, 42, 44
S.d. deacon, 42, 44
Sacramento Job corps, 47
San diego State University
Hospitality & tourism
Management Program, 43, 46, 65
Santa Barbara city college Hospitality
Management Program, 46, 51
Santa Barbara conference &
Visitors Bureau, 44, 45
Sequoia insurance company, 54, 65
Southern california gas
company, 48, 68
Spectrum aquatics, 34, 61
Sprung instant Structures, inc., 37, 67
Squar Milner, 34, 66
Staples, 41, 59
Sunshine Hospitality, 36, 48
Super Shuttle & execucar, 68
t
tax advisors, PLLc, 34, 43, 66
taylor Houseman, 56
team San Jose, 44
teleadapt, 52, 66
the chugh Firm, 57, 66
the Houston company, 36, 43, 48
the termite guy, 60
tiger natural gas, inc., 48, 68
tig global, 54, 69
travel industry Photos, 58, 60
trigild, inc., 51, 58, 61
tripadvisor, 54
tti technologies, 39, 66
U
University of San Francisco Hospitality
industry Management Program, 65
USa today northern california/
Hawaii region, 36, 63
V
Vegas doorstops, LLc, 52
Venture insurance Programs, 54, 65
W
WageWatch, 46
Western exterminator company, 60
World Web technologies, inc., 35, 62, 64
CH&LA_12_Prod&Svcs.indd 71 12/12/2011 5:16:13 PM
California Hotel & Lodging Association
72 2012 Resource Guide
caBBi Vendor MeMBer indeX
a
accent amenities, 35, 37
Ace Duraflo Epipe, 43, 60
ada compliance
consultants, inc., 34, 42
aeroscopic environmental, 58, 69
aFLac, 52
alain Pinel realtors with B&B and
country inn MarketPlace, 36, 63
all commercial Mortgage, 48
american grout Specialists, 37, 42, 43
anderson Kill & olick, P.c., 56, 64
azuma Matrix telecom, 48, 66
B
B.W. Baker insurance
Services, inc., 46, 53
Barney and Barney, LLc, 46, 53, 70
Bed & Breakfast inn Brokers, 39, 63
BedandBreakfast.com, 54, 63
Bestway Laundry Solutions, 48, 55
Bob the Printer, 61
BooKing.coM, 62, 63, 66
Bulk tV & internet, 40, 45
c
calling inn, 40, 66
calvista insurance agency, inc., 53
carco group, inc., 47, 52
carl’s Patio commercial, 59
centric Hospitality group, 62, 64
century Business Solutions, 36, 44
classic Linen/american dawn, 38, 57, 65
comphy company, 38, 57, 65
connected Hospitality, 54, 58
contactPoint, 42, 66
coyuchi, 38, 65
d
danmer custom Shutters, 45, 50
down etc., 38, 65
downstream exchange
company, 34, 42, 65
Duraflame TPG Sales Services, Inc., 35
e
ecolab, 41, 51
ecology action, 41, 47, 48
edc tech Savegas.com, 47, 61
expedia, inc., 44, 68
F
Farmers insurance group, 53
First american title
insurance company, 53
Foliot Furniture, inc., 35, 50
Frontdesk anywhere, inc., 41, 64
FSM international, 50, 57, 67
Fullers’ Soaps & amenities, 35
g
general coating corp, 59
gilchrist & Soames, inc., 35, 50, 61
H
Hospitality Plus, 50, 63
HotelBooster, 43
HotelSigns.com, 34, 65
i
inntegrate, 36
J
Just in time
communications, inc., 36, 40
L
Lather, inc., 35
Law Offices of Jacob J. Sapochnick, 57
LivingSocial escapes, 50, 59
Lodging Property Brokers, inc., 39, 63
M
Magna-Lock, 35, 37
Markel insurance company, 53
Mertens insurance agency
Farmers insurance, 53
Mike McFarlin
insurance agency, LLc, 39, 53
Miller Law group, P.c., 57
n
nespresso Business Solutions, 39, 41, 52
north Bay insurance, 53
northland Furniture company, 50
nu Flow america, inc., 61
nXgen Payment Services, 44
o
o.n.S., inc. 1st traveler’s
choice, 35, 58, 59
one risk group, LLc, 46, 53, 64
otter rock Films, 35
P
Payment Logistics, LLc, 39, 44
Private Quarters Luxury Linens
independent comfort
consultant, 37, 65
r
regreen, 47
rezStream, 62, 64, 69
rick r. enos general contracting, 42, 44
S
Santa cruz county conference
& Visitors council, 44, 58
Scent-tek, 37, 60
Sealy, inc., 38, 50
Security Signal devices, inc., 49, 65
Serta Mattress, 39
Skyriver communications, 54, 69
SP Plus Hotel Services, 59, 68
Standard textile company, 67
Sungreen Systems, 47, 48
Suntrek industries, 41, 44
Superinn.com, 42, 64
t
terminix commercial, 60
U
Unhazed Solutions, 36, 37
Unique angles Photography, 60
V
Via Magazine—aaa, 35, 63
W
Wanaport network Solutions, 55, 69
Wells Fargo insurance
Services, 46, 54, 70
Westec intelligent Surveillance, 65
Willdan energy Solutions, 47, 48
Wilson elser Moskowitz
edelman & dicker, LLP, 57, 65
Wise insurance agency, 54
WowiZowi Productions, 35, 55
CH&LA_12_Prod&Svcs.indd 72 12/12/2011 5:16:13 PM

Resources
•	 CH&LA Website
•	 Free legal advice
•	 Educational Meetings & Conferences
•	 Vendor Discounts
•	 AH&LA Educational Institute Products &
Services Discount
•	 Career Center
Publications
•	 California Lodging Law
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Marketing & Events
•	 Discounts for advertising in USA Today & the California
Official Visitors Guide
•	 California Lodging Industry Legislative Action Summit
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•	 Stars of the Industry Awards
•	 CA Lodging Industry Construction & Renovation Reports
•	 CA Industry Performance Reports by Smith Travel Research
•	 PKF Counseling’s Monthly Treads Report
 An Association That’s All About Your Business
The California Hotel & Lodging Association (CH&LA) has been protecting the rights and interests of
the California lodging industry since 1893.
Become a Member Today Call 1.800.678.2462 or visit us at www.calodging.com.
 davido.extraxim@gmail.com