Gloucestershire
Care & Support Services Directory 2014/15
In partnership with
The comprehensive guide to
choosing and paying for care
• Domiciliary care/support • Care homes • Specialist care • Useful contacts
Publications
www.carechoices.co.uk
The Longhope
Manor Estate
Church Road, Longhope, Gloucestershire. GL17 0LL
Email: reception@distinctivecare.co.uk
www.distinctivecare.co.uk
We can help in so many ways
Why not call Michelle Jarvis, Queen’s Nurse on 01452 830291
or drop in for coffee and a chat
For the day - join us anytime between 8am and 6pm
Monday to Saturday at the Coach House Care Cafe.
A short stay - flexible respite care for rest, recuperation
or convalescence. We guarantee all respite bookings and
you can look forward to comfortable accommodation and
a warm welcome when you check-in.
Residency - make Longhope Manor your new home and
enjoy peace of mind and continuity of care in the village
of Longhope- a designated conservation area.
Hope Brook Court
• Courtyard apartments - spacious and well equipped
ground floor courtyard apartments.
• Studio apartments - large, well equipped rooms providing
open plan living with en-suite walk-in shower room.
The Manor House
• Single en-suite rooms with 4-way profiling bed, Freeview
TV, broadband/telephone socket and tea/coffee making
facilities.
Longhope Manor is a centre of excellence, providing a range of helpful services, homely accommodation
and the highest standards of personal, nursing and medical care for older adults. Simply choose the
duration of your stay and style of accommodation that meets your individual requirements:
• Nursing care • Palliative care • Dementia care
• Re-ablement • Post-operative care • Respite care
The Manor House
An Associate Organisation
Visit www.carechoices.co.uk for further assistance with your search for care 3
Contents
Welcome from Gloucestershire County Council 5
Regions covered by this Directory 5
Introduction from the Gloucestershire
 Care Providers Association 6
Ensuring quality of care 6
Inspection and registration of care services 6
Keeping vulnerable adults in
 Gloucestershire safe from abuse 7
Get more out of life 9
You’re in charge 10
Personal budgets 10
Where do I start? 11
Assessing your needs 11
Assessing carers 11
Carers Gloucestershire -
 enhancing the lives of carers 13
Staying at home 13
Reablement 13
Home improvement agencies 13
Adaptations to your home 14
Assistive technology 14
Day clubs and support clubs 17
Community meals 17
Domiciliary care/support in your own home 17
Paying for domiciliary care/support 19
Domiciliary care/support provider checklist 19
Domiciliary care/support providers 21
Housing with care 32
Sheltered housing 32
Extra Care 32
Care villages 33
Village and Community Agents 33
Care homes 34
Definitions 34
Care homes checklist 35
Specialist care 36
Learning disability 36
Physical disability 37
Dementia 37
Residential dementia care checklist 38
Mental health 38
Shared Lives 39
Paying for care 40
How much will I have to
 contribute to my care costs? 40
Contracts 42
Running out of money whilst in care 42
Legal advice 43
How solicitors can help 43
Further help and advice 44
Advocacy 44
Comments and complaints 44
Adult Social Care Helpdesk 46
The Patient Advice and Liaison (PALS) 46
This Directory’s helpline 46
Out-of-county care 46
The End of Life Care Strategy 47
Useful local contacts 48
Other useful contacts 49
Listings
Domiciliary care / support providers 21
Care homes / care homes with nursing 51
■ Cheltenham 51
■ Cotswolds and Cirencester 59
■ Forest of Dean 62
■ Gloucester 68
■ Stroud 73
■ Tewkesbury 79
Index 81
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information
in spoken word.
Gloucestershire Care Providers Association’s and Gloucestershire
County Council’s distribution of this publication does not constitute
their support or recommendation of any of the products or services
advertised or listed within. All the listings in this publication are supplied
by the Care Quality Commission (CQC). Gloucestershire County Council,
Gloucestershire Care Providers Association and Care Choices cannot be
held responsible for
any errors
or omissions.
Alternative formats
Bredon View Care Home
24-26 Libertus Road, Cheltenham GL51 7EL
Telephone: 01242 525087
The award winning gardens are a prominent feature of this care home
for 26 residents and yet it is conveniently located close to the shops and
the railway station.
Chargrove Lawn Care Home
Shurdington Road, Shurdington GL51 4XA
Telephone: 01242 862686
A country house in its own grounds set between Cheltenham and
Gloucester. The 26 residents enjoy stunning views of Leckhampton Hill.
Parton House Care Home
Parton Road, Churchdown GL3 2JE
Telephone: 01452 856779
A turn of the century property with a large purpose built extension
provides luxurious facilities for all 36 residents. In the centre of
Churchdown village, the home also benefits from its own cinema.
Redlands Acre Care Home
Redlands Court Luxury Care Suites
35 Tewkesbury Road, Longford GL2 9BD
Telephone: 01452 507248
A care home for 26 residents with a lively atmosphere and busy social
calendar. Redlands Court is a small development of self-contained
apartments with lounge and kitchen facilities linked to Redlands Acre
by a glass conservatory.
The Grange Nursing and Care Home
Grange Road, Northway, Tewkesbury GL20 8HZ
Telephone: 01684 850111
The only Cedar Trust home offering nursing and residential care. The
Grange has 69 rooms set around an attractive courtyard.
Winstonian House Care Home
38-42 All Saints Road, Cheltenham GL52 2EZ
Telephone: 01242 577927
A cosy town house close to the shops and Pittville Park offering care
and companionship to 17 residents.
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CTCH Ltd, Cedar Lodge, Grange Road, Northway, Tewkesbury GL20 8HZ
Tel: 01684 290666 Email: enquiries@ctch.co.uk Web: www.ctch.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 5
Gloucestershire County Council, working in partnership
with Gloucestershire Care Services, provides social care to
vulnerable adults, those with disabilities and older people.
Everyone in the council is determined to provide trusted,
high quality, personalised and universal social care
support to all adults who have assessed needs.
We are passionate about making a real difference to
people’s wellbeing and their ability to remain in their
own homes and maintain their independence. We
do this by working closely with the person and their
families and carers, as we recognise their expertise in
understanding what support will make a difference. This
‘person-centred’ approach is supported by the national
strategy of Self-Directed Support or ‘personalisation’ as it
is sometimes called.
Personalisation aims to enable people to have and
be responsible for their own personal budget - a sum
of money which they can use to buy their own care
from the person or provider they choose. The allocation
of funds is always subject to an assessment. This is an
exciting opportunity for people to decide for themselves
the package of care they need that offers them the best
support from within their local community and at the
best value for money. This development is discussed
further on page 10.
Recognising that, for many people, their health
and social care needs overlap, we are also working
on developing an integrated care model with health
colleagues. This will again be based on supporting people
to live independent lives.
We continue to work closely with the Care Quality
Commission (CQC) inspectors, the Gloucestershire Care
Providers Association (GCPA) and care providers to ensure
quality standards are consistently maintained in the care
we provide to people in Gloucestershire. Regulations for
registered residential, nursing and domiciliary services
focus on improved outcomes around involvement and
information, personalised care and treatment, safety
and safeguarding. Ministerial announcements support
this requirement and place a growing expectation on
providers being able to demonstrate that they meet
public expectations.
Whether your needs are low or high and whether
you can pay for your own care or not, we can provide
information and advice on a range of options or signpost
you to local organisations and service providers through
our website, www.yourcircle.org.uk
I hope you find this Directory useful in helping you and
your family make informed decisions about the choices
available to you in Gloucestershire.
Cllr Andrew Gravells
Cabinet member for older people
Gloucestershire County Council
Welcome from
Gloucestershire County Council
Regions covered by this Directory
Nailsworth
Dursley
Cinderford
Chipping
Campden
Stow-on-the-Wold
Bishop’s
Cleeve
Bourton-on
-the-Water
Tetbury
Moreton
-in-Marsh
Newent
Coleford
Lydney
COTSWOLDS &
STROUD CIRENCESTER
GLOUCESTER
FOREST
OF DEAN
CHELTENHAM
TEWKESBURY
Wiltshire
Oxfordshire
Warwickshire Worcestershire
Herefordshire
Wales
Avon
Map design by CCL.
Based upon © Crown copyright.
All rights reserved.
Gloucestershire County Council 100019134 2011
6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Inspection and registration of care services
Who we are and what we do
The Gloucestershire Care Providers Association (GCPA) is
a membership body open to all independent providers
of social care (private, not-for-profit and charitable
organisations) delivering care and support to people
in their own homes or in a residential setting within
Gloucestershire. Members work with older people, people
with learning difficulties, people with mental health issues
and people with disabilities.
Membership of the GCPA is a sign of a progressive
organisation, committed to delivering the highest
standards of care and keen to play an active part in the
county’s wider social care community.
Representatives of the GCPA attend regular strategic
and liaison meetings with county council staff, to discuss
and review contracts, procedures and other issues and
work closely with the NHS and Clinical Commissioning
Group in the county. The GCPA works together on a
variety of initiatives aimed at both tackling immediate
issues facing vulnerable people and designing better
ways of working for the future.
In addition, the GCPA has strong links with the Care
Quality Commission and regularly liaise with senior
All care providers must be registered under a system
introduced by the Health and Social Care Act 2008, which
brings adult social care, independent healthcare and the
NHS under a single set of essential standards of quality
and safety for the first time.
The Care Quality Commission (CQC) is the independent
regulator of health and social care in England. They
regulate care provided through a range of methods
including:
• registering providers to ensure they are meeting the
essential standards of quality and safety;
• monitoring how providers comply with the standards;
• promoting improvement in services;
• using enforcement powers where necessary; and
county councillors, local MPs, Healthwatch and other
decision makers, influencers and interested organisations.
The GCPA’s main aims are to:
• represent the interests of independent care/support
providers and promote membership within the county;
• work with local authorities, NHS and other statutory and
regulatory bodies in Gloucestershire to help improve
social care delivery;
• encourage the sharing of best practice amongst
members; and
• negotiate with Gloucestershire County Council staff the
annual fee reviews and contractual revisions within the
county.
 Members are shown with a GCPA beside their listing,
which start on page 21 for domiciliary care/support
and page 51 for care homes.
Registered Number: 7841236
Email: care@gcpa.co.uk
Web: www.gcpa.co.uk
• publishing up to date information about the compliance
of adult social care providers with essential standards of
safety and quality.
Introduction from the
Gloucestershire Care
Providers Association
Ensuring quality of care 
Visit www.carechoices.co.uk for further assistance with your search for care 7
Keeping vulnerable adults in Gloucestershire safe from abuse
Inspection and registration of care services continued
Who is a vulnerable adult?
A vulnerable adult is someone aged 18 or over who is or
may be:
• in need of community care services because of a
disability, age or illness and is
• unable to take care of themselves, or unable to protect
themselves against significant harm or exploitation (‘No
Secrets’ 2:3).
What is abuse?
Abuse is a violation of an individual’s human and civil rights
by any other person or persons. It can consist of a single act
or repeated acts and can take the following forms:
Physical abuse - Including hitting, slapping, pushing,
kicking, misuse of medication and inappropriate restraint
or control.
Emotional abuse - Including verbal abuse, humiliation,
bullying or the use of threats.
Neglect - The repeated denial of help that a vulnerable
adult needs which, if withdrawn, will cause them to suffer.
Sexual abuse - Direct or indirect sexual activity where the
vulnerable adult cannot or does not give their consent.
Financial abuse - Including theft, fraud, exploitation,
pressure in connection with wills, property or
inheritance, or financial transactions, or the misuse or
misappropriation of property, possessions or benefits.
Discrimination - Including abuse based on a person’s
ethnic origin, religion, language, age, sexuality, gender or
disability.
Institutional abuse - Including poor care standards, misuse
of medication, inappropriate restraint, lack of privacy or
personal dignity, lack of flexibility, control and choice, lack of
appropriate care planning and reviews, restricting access to
toilet or bathing facilities and lack of record-keeping.
Following an inspection, each service is given a report of
how it rates against national essential standards of quality
and safety. Each service’s report can be seen on the CQC
website: www.cqc.org.uk
 For any enquiries or to register a concern or a
complaint, contact CQC by telephone:
03000 616161 or by email: enquiries@cqc.org.uk
Who commits abuse?
Vulnerable adults may be abused by a wide range of
people including:
• relatives and family members;
• professional staff;
• paid care workers;
• volunteers;
• other service users;
• neighbours;
• friends and associates; and
• people who deliberately exploit vulnerable people
and strangers.
Where does abuse happen?
Abuse can happen anywhere, for example:
• in the street;
• at home;
• at a friend’s house;
• where you work;
• at a day centre, residential home or college; or
• somewhere you spend your free time.
What are the signs of abuse?
Possible signs of abuse could include:
• injuries – bruises, broken bones and burns;
• lack of personal care;
• bills not being paid;
• sudden loss of assets, friends of family threatening an
individual to gain access to money etc;
• not getting to medical appointments;
• changes in behaviour or mood; or
• unexplained withdrawal from normal activities and
friends, family or community.
 The Local Government Ombudsman can also help
with complaints:
PO Box 4771, Coventry CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983.
When considering care services, it’s always a good idea
to check a service’s inspection report on the Care Quality
Commission’s comprehensive website: www.cqc.org.uk
Continued on page 9
Feel right at home
with Barchester care homes
At Barchester, people always tell us they feel right at home as soon as we
welcome them through our doors, and that's music to our ears. After all,
we pride ourselves on our genuine warmth and friendliness – it's all part of
the first-class care and support that we provide to the people of Gloucestershire.
We have a range of services to suit all care needs, including:
Nursing care • Residential care • Dementia care • Respite care
Did you know? We have a wide range of activities so you
can learn new hobbies or continue with ones you love!
www.barchester.com
Ashchurch View
Ashchurch,
Tewkesbury,
GL20 8US
01256 441 478
Badgeworth Court
Badgeworth,
Cheltenham,
GL51 4UL
01452 401 055
Hunters
Cherry Tree Lane,
Cirencester,
GL7 5DT
01285 601 334
Moreton Hill
Standish,
Stonehouse,
GL10 3BZ
01453 557 986
If you'd like to take a look around –
or just need a bit of friendly advice –
your local Barchester care home
will be happy to help.
Visit www.carechoices.co.uk for further assistance with your search for care 9
If you or an adult you know may be at risk of abuse you
should contact Gloucestershire County Council’s Adult
Social Care Helpdesk on: 01452 426868.
‘There can be no secrets and no hiding place when
it comes to exposing the abuse of vulnerable adults.’
(DoH: No Secrets)
It is everyone’s responsibility to know about and report
abuse of vulnerable people.
• financial assessment and your personal budget;
• developing your support plan;
• arranging your support and keeping you safe; and
• your questions answered.
Visit: www.yourcircle.org.uk or call the Adult Social Care
Helpdesk on: 01452 426868. The information sheets can
be produced in large print, on audio tape and in Easy
Read versions. If you would like a copy in one of these
formats, please call: 01452 426868.
All the topics mentioned above are covered in detail
in the following pages of this Directory, which is also
available on the web: www.carechoices.co.uk/region/
south-west/gloucestershire
eMarketplace
Gloucestershire County Council is developing an
eMarketplace for care. This will be an online site that can
be used by staff, people with personal budgets and the
general public to source and buy care. The system aims to
empower individuals to assess their needs, draw up plans
and select the support services that best suit them to
achieve their life goals and outcomes.
People who need services should be able to play an
active role in deciding on and commissioning those
services, whether that is by themselves or with support.
The concept of the eMarketplace is simple - the person
sets out what they need and this is shared with all
relevant suppliers, who can respond with price, availability
or, in some cases, a detailed solution.
Developments will be covered on the website:
www.gloucestershire.gov.uk
How can I report my suspicions of abuse?
Initially you should tell someone you can trust. This could
be a:
• family member;
• friend;
• member of staff;
• social worker or nurse or an advocate.
If you or the individual is in immediate danger, need
medical attention or if a crime has been committed call
the emergency services on 999.
Building your own circle of support
‘Your Circle’ is Gloucestershire County Council’s innovative
way of addressing some of the challenges faced by those
using the adult social care system. The idea is to give people,
families and carers improved choice and control over the
support they receive and who provides it, backed up by
a website-based service. It helps you to build a personal
support network of trusted people, services or even places,
which can help you live life the way you want to.
Linking people and services
The website: www.yourcircle.org.uk offers advice and
links people to the services and support they need to
help them live independently for as long as possible.
Most people explain that they want to keep living in
their own home. The Council wants to help people avoid
longer term or institutional care and have a more fulfilling
life. By working with health partners to provide free and
intensive short term support, the Council will help people
recover quickly from illness or accidents, maximising their
independence. For younger people with disabilities, the
Council wants to promote opportunities to learn new
skills that will give them more independence too.
If you are eligible for support from adult social care
you can have a personal budget, allowing you to decide
what support you receive and who delivers it - providing
it meets the needs which are identified during your
assessment, is legal, keeps you safe and offers value for
money. The Council will work with you to agree what your
best options are. Personal budgets are explained further
on page 10.
For more information
There are a number of information sheets available on the
website which you can download, including:
• assessing your needs;
Get more out of life
Keeping vulnerable adults in Gloucestershire safe from abuse continued
10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Personal budgets
how you use the money and always keep your receipts.
You aren’t allowed to use Direct Payments to pay for
permanent residential accommodation - but you may
be able to use them to pay for occasional short stays,
if Gloucestershire County Council agrees that is what
you need.
Most Direct Payments are made to meet regular
ongoing support needs, however they can also be made
as a single payment, for example, to purchase equipment
or a short respite break.
Direct Payments are made directly into your bank,
building society, Post Office or National Savings account.
If you are assessed as being eligible for longer term
support to enable you to live at home, Gloucestershire
County Council will offer you a personal budget - a sum of
money available to meet those needs which are identified
during your assessment.
So, instead of the Council buying services on your
behalf, you can decide how to use your personal budget
and buy in your own support. You can then choose what
social care and support services this money is spent on.
You can be as creative as you want, as long as the money:
• is spent to meet your needs;
• is legal;
• keeps you safe;
• offers value for money; and
• helps you achieve the goals that have been agreed
with you.
If you prefer, Gloucestershire County Council can
arrange services to meet some of your needs directly;
or you can combine these two methods of getting the
support you want.
If you are not eligible for financial support from the
Council they can support you to get specialist information
and advice so you can make informed choices about your
care and importantly how you pay for it.
Personal budgets can be managed in a number
of ways
Option 1: Personal budget by Direct Payment.
This option provides the greatest flexibility. Money is paid
directly to you. You can use this money to organise, buy
and manage your agreed support. A thorough guide
to help you manage your money – The Direct Payment
Guide is available online at www.yourcircle.org.uk or
from the Adult Social Care Helpdesk: 01452 426868.
Option 2: Managed personal budget
Gloucestershire County Council can organise, buy and
manage all your agreed support for you, although this
does reduce the level of flexibility available to you.
Option 3: Combination personal budget
You can choose a combination of the above two options.
This will be discussed with you.
Keeping track: If you receive Direct Payments, you are
responsible for how the money is spent. The Council can
help you do this and will need to see that you have used
the money in the right way, so keep a careful record on
Adult social care services are changing across England to
give people, their families and carers, much greater choice
and control over the support that they receive and who
delivers it; this is called Self-Directed Support. It’s a move
away from a traditional system where care professionals
make all the decisions.
Your Circle is the name of Gloucestershire County
Council’s approach to this more flexible and personal
method of support. Instead of individuals fitting into
existing services, the changes reflect a more personcentred
approach, ensuring that:
• people have access to short term support to help them
regain their independence and reduce reliance on
longer term support;
• people’s changing needs are met, according to their own
individual circumstances;
• people feel in control of decisions about their own
support;
• support and services are flexible and reflect people’s dayto-day
requirements; and
• everyone has easy access to information, advice and
advocacy.
You’re in charge
Visit www.carechoices.co.uk for further assistance with your search for care 11
Assessing your needs
Assessing carers
access or provide for yourself.
If you feel that you will be unable to say what you
want, the Council can arrange an independent advocate
to support you (advocates and advocacy are explained
further on page 44).
The completed assessment will identify the needs
you are eligible to have support for, and also help you
consider the outcomes that you would like to achieve. It
will also form the basis of your personal budget, discussed
further on page 10.
If you have a relative or friend who helps and provides
care for you, then you may want to involve them in your
assessment too. Part of the assessment looks at what your
carer does to support you and whether they are able to
continue supporting you.
The Council view carers as equal partners in your care
and they are entitled to have a separate assessment of
their needs in their own right as a carer, to see if there are
services and support that might help them.
for example to continue or gain employment, to have
time to yourself or take a break. You may need support to
continue in your caring role or may wish to give up caring
altogether.
As a carer you are entitled to an assessment of your
needs even if the person you care for does not want any
involvement with Gloucestershire County Council.
talk about any problems you are facing and will give you
information about what help may be available locally.
If you need further help, a member of Gloucestershire
County Council’s adult social care team will visit you at
home to discuss your situation and assess your care/
support needs.
Gloucestershire County Council can arrange support
for you on a temporary basis to help you through a
period of crisis and ensure that you get the help that
you need. Most people will be offered a period of short
term help or reablement to get them back on the road
to recovery (more information is on page 13). Teams will
work with you on a one-to-one basis so that you grow
in confidence, re-learn skills or learn new ways of doing
things. This will be for an agreed period of time and,
depending on the solution, may include a charge.
To determine if you are eligible for social care support,
the Council will work with you to understand the level of
your needs and how you meet national eligibility criteria.
Whether you are eligible or not, whatever your
situation, the Council will still be able to offer guidance
and information about sources of support that you can
A carer is a person who looks after someone else, usually
a relative, friend or neighbour, who for reasons of poor
health, disability, substance misuse or because of frailty
are unable fully or partly to look after themselves.
Carers carry out a range of activities, which help the
person they care for to maintain a quality of life, from
personal care, bathing and dressing, practical and emotional
support, to supporting someone with medication.
Caring can affect your ability to have a life of your own
If you or your family feel that you need extra support,
you should first call the Adult Social Care Helpdesk on:
01452 426868. The person you speak to will help you to
Where do I start?
Continued on page 13
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
WE OFFER A QUALITY
HOME CARE SERVICE
TAILORED TO MEET THE
INDIVIDUAL NEEDS
OF OUR CLIENTS ‘THE
SERVICE USER’
We are a family run company with a wealth
of care experience.
We understand peoples’ needs differ and
are committed to supplying a service that
is person centred; dedicated to meeting
your specific needs.
We are able to help in all areas of care and
support for example our services include:
• Personal care (bath/shower/wash)
• Shopping
• Sitting service
• Prepare and serve meals
• Light house work
• Hygienically clean kitchen and bathroom
• Changing bed linen
• Put to bed
• Laundry
• Overnight stays
We appreciate that when you have carers
visiting it can often feel like you are losing
control and your choices are being limited.
We believe it is very important that you feel in
control and have as many choices as possible
and work hard to meet these objectives.
1a Meadow Road, Cirencester, Gloucestershire GL7 1YA
tel:01285 640420
www.carefulcareltd.co.uk
email: info@carefulcareltd.co.uk
“In all my dealings with Careful Care
I have found everyone friendly, highly
competent and professional and
couldn’t ask for better.”
Feel free to contact us for an informal
chat to discuss whether we are able to
meet your care needs or the care needs
of a member of your family.
Carers are trained in all aspects of care including
dementia training and end of life QCF (NVQ) training
is encouraged. 
Visit www.carechoices.co.uk for further assistance with your search for care 13
Assessing carers continued
Carers Gloucestershire - enhancing the lives of carers
Reablement
Home improvement agencies
To find out if you or the person you care for will be
eligible for any services from Gloucestershire County
Council, the Council will arrange to assess your needs as a
carer and the needs of the person you look after. Together
we can discuss what the problems are and decide what
services will help.
Your needs can be assessed at the same time as those
of the person you look after, or, if you prefer, you can have
a completely separate carer’s assessment.
The way adult social care is provided has changed in
order to give individuals, families and carers much greater
choice and control over the support that they receive and
Carers Gloucestershire is an independent, carer-led
charitable organisation that aims to empower carers
across the county to promote their rights and enable
them to make positive choices to improve the quality of
their lives. On offer are information, support, advice and
advocacy to all carers in Gloucestershire.
This is an integrated health and social care reablement
service and is usually a short-term intervention. The
aim of the reablement service is to maintain or increase
your independence through rehabilitation and enabling
activities and allow you to live in your own home for as long
as possible. You will be supported with the provision of
short-term care support and/or therapeutic intervention for
example physiotherapy, occupational therapy or nursing.
The initial assessment is carried out by multidisciplinary
teams of health and social care staff. The reablement
service will promote your health and well-being and can
help to maintain your independence at home. The service
These can help older, vulnerable and disabled people
to maintain their independence in their own homes.
In Gloucestershire, health, housing and social care are
working together to fund and organise services to make
sure this happens. Safe at Home Gloucestershire is a
countywide Home Improvement Agency now available to
help people to remain living in their homes by ensuring
they are in good repair and adapted for their needs.
Services include: information, signposting and practical
help with housing repairs, improvements; renovations and
who delivers this. Your Circle is the name of the approach
to this more flexible and personal method of support in
Gloucestershire. For more information visit:
www.yourcircle.org.uk and see page 9.
If you would like to know whether you or the person
you care for is eligible for help you can complete a form
on the Council’s website. For more information on other
organisations that provide support to carers and carers’
issues please visit: www.gloucestershire.gov.uk/carers
Alternatively, you can call the Adult Social Care
Helpdesk on: 01452 426868 (8.00am to 5.00pm Monday
to Friday).
The charity works in partnership with other organisations
to identify carers, provide a range of services in response to
their needs and give carers a collective voice.
For further information on other organisations that
provide support to carers, please call: 01452 386 283
or visit the website: www.carersgloucestershire.org.uk
also aims to reduce unnecessary admission to hospital by
providing a rapid response to you at home. In addition,
the service can enable you to be discharged home from
hospital earlier by providing care support and intensive
rehabilitation in your own home.
The service may last up to six weeks and is free of
charge. When the reablement period is completed, if you
have any ongoing health or social care/support needs, a
plan for your future care/support needs will be discussed
and you will be given details on how you can receive help
to set up on going care/support arrangements. Ask your
care manager or health worker for further details.
adaptations which support independent living at home;
small repairs service for minor adaptations to help people
to live more safely.
Safe at Home also offers confidential advice and
support including:
• advice on housing options and helping you decide
which is best for you;
• advice and information about grants and benefits and
funding for works; and
• help accessing other local support services
Staying at home 
14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Home improvement agencies continued
Adaptations to your home
Assistive technology
grant officers and occupational therapists.
To request a free home visit, or to talk to any member
of the team, freephone: 0800 032 3139.
recommendation before going ahead with any works.
Occupational therapy (OT)
The occupational therapy service supports people who
have a permanent disability to live independently in their
own homes. The service uses a person-centred approach
to address the issues identified by individuals, within
the context of their own social, cultural and physical
environment.
All referrals to the OT service are prioritised according
to county guidelines. Eligibility criteria must be met,
please call the Adult Social Care Helpdesk on 01452
426868 for more details.
• Window/door sensors
• Carbon monoxide sensors
• Bed/chair occupancy sensors
• Temperature range sensors
• Gas shut off devices
• Medication reminder systems
Telehealth
Telehealth monitoring is the remote exchange of
physiological data between a patient at home and
medical staff at hospital to assist in diagnosis and
monitoring. This could include support for people
with lung function problems, diabetes, etc. It includes
(amongst other things) a home unit to measure and
monitor temperature, blood pressure and other vital signs
for clinical review at a remote location (for example, a
hospital site) using phone lines or wireless technology.
Examples of what telehealth can monitor remotely:
• blood glucose levels;
• cardiac arrhythmia;
• asthma; and
• medication reminder systems.
In Gloucestershire, a member of your primary health care
team or hospital specialist team will discuss the use of
telehealth with you if it is going to be helpful to you to
manage your condition.
On your behalf Safe at Home can manage any works
carried out in your home, for example drawing up plans,
obtaining estimates and liaising with contractors, council
Owner occupied and council owned property
District council housing authorities play an important part
in enabling disabled people to stay in their own homes
and they may be able to help if a property needs to be
adapted. Each district council has different rules, but
adaptations can be carried out on owner occupied and
council owned property. Some councils can carry out
adaptations free of charge if you are a council tenant.
Housing Associations
Some Housing Associations may carry out minor
adaptations for you straight away; otherwise they generally
require an occupational therapy (OT) assessment and
Assistive technology or telecare services help the
vulnerable, particularly older people, to live in their own
homes with greater safety and independence.
Telecare
These use a range of technologies that raise alarms to
get help for someone 24 hours a day and so provide
help, security and peace of mind. Special equipment can
be linked to your telephone system so you can get help
quickly if you need it, even if you are unable to speak.
For some of the services you do not even have to press a
button to call for help as they work on sensors that detect
movements like falls, gas or carbon monoxide escapes,
or floods.
There are different types of telecare service depending
on your level of need. Services can be provided if you
have been assessed as eligible for help by Gloucestershire
County Council, or equipment can be purchased privately.
Examples of telecare devices:
• Safety confirmation phones
• Wrist-worn wellbeing monitors
• Movement/non-movement sensors
• Falls sensors
• Fire/smoke alarms
• Automatic lighting sensors
• Food/water alarms
• Fridge activity sensors 
Services include:
• Companionship
• Light housekeeping
• Local transportation and errands
• Meal preparation
• Respite support
• Convalescence support
• Personal care
• Shopping
• Specialist dementia and Alzheimer’s care
and much more...
Being able to live at home can be one of the most important
comforts in an older person’s life and because family and friends
can’t always be there, Home Instead Senior Care is here to help.
Home Instead Cheltenham and Cotswolds is part of a national
network rapidly building a reputation as one of the UK’s leading
providers of high quality care at home, including specialist
dementia care.
Our Caregivers take great pride in helping our clients to lead
a more comfortable and confident life. We offer a variety
of services tailored to their individual needs, allowing clients
to continue living in their own homes for longer.
For us, nothing is more important than
providing a convenient and reliable care
solution that works for everyone in your family.
From just a couple of hours a day, to full time
care, our service is available 24 hours a day,
seven days a week.
I’m very pleased with
Home Instead
They are really excellent with my
94 year old mother. They are always
punctual and they are the first company
to keep sending the same person.
I would definitely recommend them.
“
“
23 Ullenwood Court
Cheltenham GL53 9QS www.homeinstead.co.uk/cheltenham
Registered with
the Care
Quality Commision
Direct Payment & Individual
Budget Users Welcome
Specialists in providing
older people with non-medical
care in their own homes
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'EPPYWSR
SVIQEMPEQERHELEQIV$LSQIMRWXIEHGSYO
GLOS101
Home Care Costs:
Day Care from £16.90 per hr.
Night Care from £13.70 per hr.
Live-In Care from £780 per week
Services we provide:
• Dementia Care at Home
• Support and Assistance through the night
• Care and Support with day to day living
• Terminal Illness, Palliative Care at Home
• Live-In Care and Support – an excellent
alternative to residential care, with one to one support
CL Lifestyles Home Care is a family run care service with
strong ethics in care. Registered and providing quality care in
the community since 2007.
We feel the best attentive care and customer service is the least anyone
should expect from a care service.

	


Tel: 0845 459 0188
For an information pack please call 
	
	


or email 
or visit 
Visit www.carechoices.co.uk for further assistance with your search for care 17
Day clubs and support clubs
Community meals
Domiciliary care/support in your own home
regular reviews of your needs.
Day clubs and day support can provide particular
types of services to meet different needs. Some offer
short-term support to help you access services in your
local community. Others provide more specialist ongoing
support to help you and your carer. Some provide hot
meals for a small charge. If you need assistance with
personal care, it will be provided in a safe, dignified and
respectful manner.
You will be provided with a choice of activities
designed around your needs and goals based on a care
plan which will be drawn up by care professionals in
conjunction with yourself.
For more information, visit: www.gloucestershire.gov.uk
Choosing frozen meals gives people flexibility, as they
can choose to have a bulk delivery and then decide which
meal they want to eat and when. If someone does not
have a freezer or a microwave to heat them up, one can
be provided. The hot service is available seven days per
week. There is a standard charge for the service.
The Adult Social Care Helpdesk can advise on what
options are available, the assessment process and how
to obtain meals at home. Tel: 01452 426868 (8.00am
to 5.00pm Monday - Friday) or email:
socialcare.enq@gloucestershire.gov.uk.
Live-in care
24 hour live-in can accommodate people with a very high
dependency on a permanent basis. It can also provide
respite breaks for regular carers and short-term support
following hospital discharge.
In some cases it’s preferable and more economic to
have a carer actually living in the home. This can be for a
short period eg a week, or on an ongoing basis. Typical
charges can vary depending on the amount of care and
the particular skills required. Live-in care is also available
to people with permanent physical or mental disabilities
who require long-term ongoing care.
All home care providers are regulated and inspected by
the Care Quality Commission who publish inspection reports
on their website: www.cqc.org.uk. When considering a
service it’s always a good idea to check their report.
Before you make any decisions regarding the provision
of care, be sure to contact several providers and ask
for a Service User’s Guide and their charges and a draft
contract between you and the care provider.
There are some day clubs in Gloucestershire, the majority
of which are operated by the independent sector. As part
of the reshaping of social care and support, the county
council has been reviewing the way day services operate,
and so some services have been changing to be more
focused on providing short term support to provide
reablement to help people if they need to maintain or
improve their independence. Other services now offer
a menu of services that can be purchased to suit your
needs. All day services have to reach certain standards.
Adults assessed as eligible by Gloucestershire County
Council and who need support in keeping and enhancing
their independence may be offered a place at a centre,
which in most cases will be for a short period. There are
The meals service is supplied and delivered by the Royal
Voluntary Service in conjunction with Gloucestershire
County Council.
This service delivers hot or frozen meals to your own
home, to help you live as independently as possible.
Whether you are eligible for the frozen or hot service
depends on you being assessed as having a need for them.
All meals, hot and frozen, are nutritiously balanced
and delivered direct to the door. The service is available
across the entire county and cultural and special diet meal
options are available.
In order to enable people to live in their own home for as
long as possible a range of domiciliary care services are
available. A range of help is on offer from day-to-day tasks
such as cleaning, shopping and food preparation/cooking
through to personal care that helps with tasks like dressing,
bathing, toileting and prompting the taking of medication.
Carers need to be properly trained particularly in moving
and handling and the use of hoists for some tasks.
Daily care/domestic support
Carers can call in on a daily basis to assist with any of
the tasks described above. Depending on the level of
help required their visits can be just half an hour or up to
several hours. Generally, visits are available from 7.00am
until 10.00pm. Some people will need multiple visits per
day. Night services can also be provided. The hourly rate
varies depending on the services required, the time of
day and the location. Rural areas may present particular
difficulties and a travel charge will probably be made in
addition to the normal hourly rate.
18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Our Carers are:
Whatever your needs please call or e-mail Jenny or Ron
Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk
• Disclosure and Barring Service
(previously CRB) checked,
inclusive of ISA check
• Reference checked
• Local and on hand, in your area
• Fully trained with
appropriate specialist training
Registered with the
Care Quality Commission
www.cqc.org.uk
Do you have concerns for a friend, neighbour or family member?
Are they in need of, or approaching a time when they will need,
A SAFE PAIR OF HANDS?
Live-in Care
Giving 24/7 care in your home, long or short-term.
• A Carer to live with you,
someone to be on-hand
whenever needed
• Help with all aspects of
Care
• Companionship
• Personal hygiene –
washing, showering,
bathing
• Cooking
• Washing & Ironing
• Prompt/administer
medication
• Housework
• Shopping
• Respite
• Accompanying to
appointments
DoCare believe that everyone has a right
to support in their own home
Do you or a relative need help with day to day tasks?
Do you or a relative need support but want to keep your freedom and individuality?
Would you like free help and advice to get the right support at home?
Head Offi ce: Griffi n Mill, London Road, Thrupp, Stroud, Gloucestershire GL5 2AZ
DoCare is accredited with the local authorities of Bristol, Gloucestershire, South Gloucestershire
and Oxfordshire and registered with the Care Quality Commission
Whether for yourself or a loved one DoCare can offer you the support you need and
help make every day a better day.
Call us on 0333 700 0333 to qualify for your complimentary consultation. We
will be delighted to come and meet you to discuss your needs so that we can help
make every day a better day for you and your loved ones.
DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Witney, Yate
and surrounding areas.
Email: info@docare.co.uk Web: www.docare.co.uk www.facebook.com/DoCareLtd
Paying for domiciliary care/support
Agencies
Carers
Paying
Domiciliary care/support
provider checklist
Those arranging and funding their own care either
privately or with a personal budget can choose their
own care provider. If you are paying for your own care
we would strongly recommend that you seek specialist
information and advice before entering into any
commitments to ensure that you explore all the care
funding options available to you and avoid running out of
money. See page 42 for more information.
Gloucestershire County Council contracts regularly with
some providers in the county and these are denoted with
GCC within the listings. Independent home care provider
listings begin on page 21.
the agencies used will have been accredited to work for
Gloucestershire County Council.
People arranging and funding their own care either
privately or through a Direct Payment or a personal
budget are able to choose their own worker or domiciliary
care/support provider.
your carer goes on holiday or is sick, will you be notified
in advance that a different carer will be attending?
• How can you contact the agency in an emergency or
outside office hours?
• How hard or easy would it be to make a complaint and
how are things then put right?
• If this is a private contract ask for a copy of the agency’s
contract terms and read these carefully with someone you
trust. Get as much help as you can going over it and ask
any questions you may have before signing anything. The
Citizens Advice Bureau or Age UK could help with this.
• You will have a care plan drawn up by the agency which
the carers will work to. Ask how often this plan will be
reviewed by the agency.
• Carers must be checked with the Disclosure and Barring
Scheme and have a criminal records disclosure – make
sure this is the case.
should check carefully the fee rates charged and exactly
what the payment you make covers.
Gloucestershire County Council may be able to help you
with the cost of some of your domiciliary care/support,
ask for an assessment of your care needs and financial
situation. Any financial assistance will depend on your
assets and income and could come in the form of a
personal budget (explained on page 10).
Your social worker should review your assessment, at
least annually. This will provide you with a regular check on
how well your arrangements are meeting your needs. If at
any time you feel your circumstances have changed or that
costs have increased, you should contact Gloucestershire
County Council to request another assessment.
These questions may be useful when considering using
the services of a home care (domiciliary) provider to help
you build up a picture of how your care needs will be met
in your own home.
For care packages which have been arranged by
Gloucestershire County Council, contracts and care plans
will have been completed by your care manager and
• What experience does the agency have in your particular
field of need? Can they supply references for you to check?
• Home care agencies providing personal care, must
be registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate and read CQC’s latest inspection report on the
website www.cqc.org.uk.
• How long has the agency been operating?
• How many carers would the agency assign to care for
you and would you see the same one every day? If not,
how does the staff rota operate and what happens if
• You should expect your personal preferences, dignity
and privacy to be respected. Discuss this with the agency
and ask how the most suitable carers for your particular
care are chosen. Can you talk to them before deciding?
• Carers should be fully trained or be in on-going training.
Ask the agency about their policies on this.
• If your care needs do not meet your local authority’s
eligibility criteria and have been arranged privately you
@ Care Choices Ltd 2014
Visit www.carechoices.co.uk for further assistance with your search for care 19
20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
www.bluebirdcare.co.uk
CARE VISITS AT HOME
We care passionately
Our staff
Our staff are caring, trained to give medication and
police checked.
Alternative
Bluebird Care offers a realistic cost effective
alternative to residential care. With familiar friends,
relatives and possessions around, Bluebird Care ‘just
happens’.
What we offer
We offer everything from personal care to shopping,
cleaning or social visits. In fact everything you need
to stay in the comfort of your own home.
Call and talk to one of our friendly
professional team
Bluebird Care (North Gloucestershire)
Suite 4, Westgate House, The Island, Gloucester GL1 2RU
Tel: 01452 414952
Email: nglos@bluebirdcare.co.uk
Bluebird Care (Stroud and Cirencester)
3b Nelson Street, Stroud, Gloucestershire GL5 2HL
Tel: 01453 757937
Email: stroudandcirencester@bluebirdcare.co.uk
OFFERING
HIGH QUALITY
ACCOMMODATION
IN A CARING AND
HOMELY ENVIRONMENT
www.somersetcare.co.uk
The Priory is an elegant 18th Century, Grade II listed care
home situated in a quiet location in the centre of the historic
market town of Tetbury. Whether you’re looking for day
care, short-term respite care or 24-hour nursing care, The
Priory provides a welcoming and homely environment.
Please call our dedicated team on (01666) 502332 or email:
enquiries.thepriory@somersetcare.co.uk
The Priory, The Chipping, Tetbury, Gloucestershire GL8 8ET
We provide a range of services across Gloucestershire to
support people to live independently at home, including:
• Assistance with washing, dressing, bathing,
showering and meal preparation
• Support with domestic tasks, such as cleaning, laundry and shopping
• Sitting service, companionship, holiday and respite support
• Assistance with accessing appointments and activities
in the local community
• Support with medication and welfare checks
• Support when returning home from hospital
To fi nd out more information, please call us on (01452)
883391 or email: enquiries.gloucester@somersetcare.co.uk
COMMUNITY SERVICES IN GLOUCESTERSHIRE
The alternative to Care Home admission.
Live-in Care enables anyone with care needs to
continue living in their own home with a
round-the-clock care worker.
Live-in Care
from £675 per week
08000 121 247 | www.liveincare.info
Gloucester - 01452 898 219
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 21
BRAMBLE HOME CARE GCPA
Gloucester
Tel: 01452 521018 OP D PD LDA MH SI YA AD
BRANDON SUPPORTED LIVING
Gloucester
Tel: 01452 886367 LDA YA
BROOK LODGE GCC
Longthorpe
Tel: 01452 830614 LDA YA
BROOMFIELD CARE
Gloucester Advert page 30
Tel: 01452 730888 OP D LDA YA
C L LIFESTYLES CARE SERVICES
Gloucester Advert page 16
Tel: 0845 459 0188 OP D PD LDA MH SI YA
CARE AT HOME
Cheltenham
Tel: 01242 242061 OP PD LDA YA
CARE COMMUNITY LTD
Gloucester
Tel: 01452 507677 OP D PD LDA MH SI YA AD
CARE CONNECTIONS LTD
Gloucester
Tel: 01452 886448 OP D PD LDA MH SI
CARE IN THE HOME
Cheltenham
Tel: 01452 857959 OP D PD LDA MH SI YA AD
CARE - NURSING ALLIANCE RECRUITMENT
Gloucester
Tel: 01452 508299 OP D PD LDA MH SI YA AD
CAREFUL CARE
Cirencester
Tel: 01285 640420 Advert page 12 OP D
CARMEL DOMICILIARY CARE LTD
Gloucester
Tel: 01452 300162 OP PD LDA MH YA
ADAMSON HOUSE BUSINESS CENTRE
Gloucester
Tel: 01452 722791 OP D PD LDA MH SI YA AD
AFFINITY TRUST - DOMICILIARY
CARE AGENCY - SOUTH WEST
Stroud
Tel: 01453 753812 D LDA MH
ANGEL HOMECARE SERVICES LTD
Cheltenham
Tel: 01242 252975 OP D PD MH SI
ASPIRATIONS SOUTHWEST ADULTS
Gloucester
Tel: 01452 835970 PD LDA MH SI
ASSISTED LIVING SOLUTIONS
Twyning
Tel: 01684 857520 LDA MH SI YA AD
ASSOCIATED CARE SOLUTIONS
Gloucester
Tel: 01242 269033 OP D PD LDA MH SI YA
AVIDA CARE GCC GCPA
Gloucester Advert page 28
Tel: 01452 415066 OP D PD LDA MH SI YA AD
BEECHES HOMECARE CIRENCESTER GCC
Cirencester
Tel: 01285 657327 OP D PD MH SI
BLANCHWORTH CARE AGENCY
Dursley
Tel: 01453 546746 OP D PD SI
BLUEBIRD CARE GCPA
Stroud
Tel: 01452 757937 OP D PD LDA SI YA
Gloucester
Tel: 01452 414952 OP D PD SI YA
Advert page 20
BRADLEY COTTAGE
Bishops Norton
Tel: 07800 830302 OP YA
Domiciliary care/support providers
All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they
meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers
in the county and these are denoted with GCC within the following list.
SUPPORTING CARERS AND PEOPLE
WITH CARE NEEDS IN GLOUCESTERSHIRE
Cirencester Gloucester Cheltenham
Tel: 01285 650168
Email: infociren@
crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
Tel: 01452 302542
Email: infoglos@
crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
Tel: 01242 584844
Email: infochelt
@crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
We offer a high quality range of
services including the following:
• Respite breaks for carers
• Personal care & support
• Assistance with medication
• Dementia care
• Learning disability support
• Palliative care
• Community based activity programmes
• Memory clubs in Lechlade and Cheltenham
• Carers emergency service
• Shopping service
• Meal preparation
• Support with accessing appointments
• Overnight care
• Laundry/Light household duties
• Pension/benefi t collection
• Holiday cover
DO YOU LOOK
AFTER SOMEONE?
DO YOU
NEED HELP?
We are a registered charity. Charity Number: 1111055
If you’re interested in our
services please call our
referral service on
01453 768836
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 23
Domiciliary care/support providers continued
CLEEVE LINK LIMITED GCC GCPA
Cheltenham Advert page 31
Tel: 0800 433 2323 OP D PD
COMMUNITY OUTREACH CONSULTANCY LTD
Bisley
Tel: 01452 771257 PD SI YA
CONSENSUS COMMUNITY SUPPORT LIMITED
Cheltenham
Tel: 01242 236522 PD LDA MH
COUNTY HOME CARE SERVICES LTD GCPA
Gloucester
Tel: 01452 305628 OP D PD MH SI YA
CROSSROADS CARE CENTRAL & EAST
GLOUCESTERSHIRE GCPA
Cirencester
Tel: 01285 650168 OP D PD LDA MH SI
Cheltenham & Tewkesbury
Tel: 01242 584844 OP D PD LDA MH SI
Gloucester
Tel: 01452 302542 OP D PD LDA MH SI
Advert page 22
CROSSROADS CARE
FOREST OF DEAN & HEREFORDSHIRE GCPA
Cinderford
Tel: 01594 823414 OP D PD LDA MH SI YA
DOCARE LTD GCC GCPA
Stroud Advert page 18
Tel: 0333 700 0333 OP D PD MH SI YA
DYNAVOUR CARE SERVICES LTD
Gloucester
Tel: 01452 305952 OP D PD LDA MH SI YA AD
EASY LIVING SOLUTIONS
Dymock Advert page 29
Tel: 01531 820556 OP D PD SI YA
ELITE HOME CARE SOLUTIONS
Hempsted
Tel: 0844 800 1130 OP D
EUROCLYDON
Drybrook Advert page 67
Tel: 01594 543982 OP D PD LDA MH SI YA
EXPEDITIONS LIVING LTD
Cheltenham
Tel: 01242 532204 PD LDA MH YA
FACE 2 FACE
Gloucester
Tel: 01452 520011 PD LDA MH SI
FARECARE
Cheltenham
Tel: 01242 232296 OP D PD MH YA
FEATHER BED CARE
Stroud
Tel: 01453 557806 OP D PD SI YA
FIELDVIEW GCPA
Gloucester
Tel: 01453 791320 OP D PD LDA MH YA
FIRST CITY NURSING SERVICES LTD GCPA
Cheltenham Advert page 26
Tel: 01242 262700 OP D PD LDA MH SI YA AD
FLEXICARE HOME CARE SERVICES UK
Maisemore
Tel: 01452 306296 OP PD LDA SI YA
FOX ELMS CARE
Gloucester
Tel: 01452 382357 PD LDA MH SI
FOXGROVE HOUSE
Minsterworth
Tel: 01452 751197 PD LDA MH
GCC SHARED LIVES - QUAYSIDE
Gloucester
Tel: 01452 426052 OP D LDA MH YA
GLOUCESTER HOMECARE SERVICES
Gloucester
Tel: 01452 549495 OP D PD MH SI AD
GLOUCESTERSHIRE AUTISM SERVICES
Cheltenham
Tel: 01452 307069 LDA
GRAPEVINE DOMICILIARY CARE GCPA
Minsterworth
Tel: 07863 001186 LDA YA
The Home Care Specialists
Do you need a
Helping Hand?
Home care in Gloucestershire from 30
minutes per week to full time Live-in Care.
Helping Hands has been providing award winning quality help
at home since 1989. A family run company we apply our local
knowledge and 25 years of experience to offer you one to one home
care that enables you or your loved one to remain at home with
compassion and dignity.
Our locally based Carers are able to balance independent living with
bespoke care needs by assisting with:
If you are looking for extra support for those everyday tasks that are
becoming a little more difficult, we’re happy to help - from as little as
half an hour per week to full time Live-in Care.
To find out how we can help you, call:
01454 643 701
or visit: www.helpinghands.co.uk
Helping Hands 25th Anniversary
25Years
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Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 25
GUINNESS PARTNERSHIP GCPA
Cheltenham Advert page 15
Tel: 01242 255444 OP D PD LDA MH SI YA AD
HF - STROUD DCA
Stroud
Tel: 01453 761660 LDA YA
HF TRUST - GLOUCESTERSHIRE DCA GCPA
Morton-In-Marsh
Tel: 01608 651273 LDA
HOME INSTEAD SENIOR CARE
Ullenwood
Tel: 01242 513203 Advert page 15 OP D PD LDA MH SI YA
HONEST HOMECARE GCPA
Tewkesbury
Tel: 0800 433 2323 OP D PD LDA MH SI YA
HORSFALL HOUSE HOMECARE GCC GCPA
Stroud
Tel: 01453 886381 OP D
HOUSING 21 - CHIPPING CAMPDEN
Tewkesbury
Tel: 0303 123 9905 OP D PD MH SI
HOUSING 21 - MULBERRY COURT
Cirencester
Tel: 03701 924000 OP D PD LDA MH SI YA
INCLUSION CARE LTD
Twyning
Tel: 01684 857520 PD LDA MH SI
KITES CORNER
Gloucester
Tel: 01452 612216 PD SI
LA VIE EN ROSE
Deerhurst
Tel: 01684 439564 OP D PD LDA SI YA
LEARNING TOGETHER LIMITED
Stonehouse
Tel: 01453 298005 LDA YA
LEIGHTON HOUSE (MERRY DEN CARE) GCC
Cinderford
Tel: 01594 827358 PD LDA MH YA
LIVABILITY LIFESTYLE CHOICES WEST
Maisemore
Tel: 01452 506730 PD LDA YA
LIVE WELL AT HOME GCC GCPA
Cheltenham Advert page 26
Tel: 01242 255444 OP D PD LDA MH SI YA AD
MACHLO GCC GCPA
Abbeymead
Tel: 01452 372403 PD LDA MH YA
NETWORK HEALTH AND SOCIAL CARE
Dursley
Tel: 01453 519240 OP D PD LDA MH SI YA
NETWORK HEALTHCARE GCC GCPA
Swindon
Tel: 01793 618198 OP D PD LDA MH SI YA
NEW HORIZON GLOUCESTER LTD
Gloucester
Tel: 07918 623493 OP D PD LDA MH SI
NEWTON HOUSE
Gloucester
Tel: 01452 522381 OP MH YA AD
NIGHTINGALE’S HOME CARE GCPA
Gloucester Advert page 26
Tel: 01452 310314 OP D PD SI YA
ORCHARD LEIGH GCC
Cheltenham
Tel: 01242 523848 OP LDA YA
ORCHARD TRUST, THE GCPA
Ruardean Advert page 36
Tel: 01594 861137 PD LDA SI YA
PERSON CENTRED CARE
Cheltenham
Tel: 01242 321123 OP D PD SI YA
PDS SOCIAL CARE
Gloucester
Tel: 0845 331 3474 OP D PD LDA MH SI YA
PHOENIX
Cheltenham
Tel: 01242 515035 PD LDA MH SI YA
Domiciliary care/support providers continued
26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
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Nightingale’s
Home Care
Nightingale’s Home Care can
provide care in your own home from
1 hour to 24 hours a day; provided
by experienced, highly trained,
dedicated health care assistants.
Services that can be provided in the home include:
• Routine daily or scheduled visits
• Personal care
• Accompaniment to appointments
• Escort duties for shopping and social outings
• Post-operative care
• Palliative care
• Respite care
We are happy to discuss particular requirements for
complex domiciliary situations.
For further details of our home care service
contact Jane Lever (Registered Manager) or
Wendy Harvey (Deputy Manager) on
01452 310314, who will be happy to answer
your questions and discuss your needs.
Need Help at Home?
For over 20 years Live Well at Home have been
helping people live well in their own homes for longer.
When everyday is a little challenging, we make living
at home easy.
We are one of the leading Domiciliary Care
Companies throughout Gloucestershire.
Our services cover the whole of Gloucestershire
including; Forest of Dean, Cheltenham, Tewkesbury,
Dursley, Stroud and Gloucester.
Live Well at Home are a Subsidiary of Guinness Care and Support
SERVICES WE PROVIDE:
• Personal care & support
• Dementia care
• Continuity of care
• Hospital to home discharge support
• Sitting service & companion support
• Laundry & light cleaning
• Shopping service
• Telecare & telehealth
• Rapid response & planned response
• Palliative care
Live Well at Home
William Burford House, 27 Lansdown Place Lane,
Cheltenham, Gloucestershire GL50 2LB
Tel: 01242 255444 www.livewellathome.co.uk
www.facebook.com/LiveWellAtHome1 @LiveWell_AtHome
call us
today
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 27
PRESTIGE NURSING (GLOUCESTER) GCC
Tetbury
Tel: 01666 503020 OP D PD LDA MH SI YA AD
PROSPECT HOUSE
Stroud
Tel: 01453 766441 LDA MH YA
Q CARE - GLOUCESTER GCC GCPA
Mitcheldean
Tel: 0845 688 6672 OP D PD MH SI YA
RAYNSFORD DOMICILIARY CARE
Cheltenham
Tel: 01242 523510 LDA MH YA
REEVEY GATE COTTAGE
Kempsford
Tel: 01285 810440 OP PD
RICHMOND VILLAGE PAINSWICK DCA GCPA
Painswick
Tel: 01452 813902 OP
ROJENE LIVE-IN CARE LTD GCPA
Gloucester Advert page 18
Tel: 01452 526150 OP D PD SI
ROSES DCA
Cheltenham
Tel: 01242 226656 OP D PD LDA MH SI YA
ROYAL MENCAP SOCIETY
Tewkesbury
Tel: 0207 454 0454 LDA
SALTER’S HILL HOME CARE AND SUPPORT GCPA
Gorsley
Tel: 01989 721023 LDA
SARACEN CARE SERVICES GCPA
Cheltenham
Tel: 01242 515162 PD LDA MH
SEVERNLEIGH
Lydney
Tel: 01594 841086 LDA
SHAFTESBURY PLACE GCC
Cheltenham
Tel: 01242 227818 PD LDA YA
SHENLEY HOUSE
Gloucester
Tel 01452 300162 PD MH
SOMERSET COMMUNITY CARE AT HOME GCC GCPA
Stonehouse Advert page 20
Tel: 01452 883391 OP D PD LDA MH SI YA AD
ST LUKE’S TRUST
Stroud
Tel: 07952 931521 OP D PD LDA MH SI YA
STEP-A-SIDE CARE LTD GCPA
Coleford
Tel: 01594 501230 OP PD LDA MH YA
TENDERCARE
Gloucester
Tel: 01452 550268 OP D PD LDA MH SI
UNITED RESPONSE DCA
Chipping Campden
Tel: 01386 849145 OP PD LDA MH YA
VANGUARD CARE LTD
Tewkesbury
Tel: 01684 293366 OP D PD SI
VOYAGE 1 LIMITED
Gloucester
Tel: 01452 380835 PD MH SI YA AD
WESTMINSTER HOMECARE GCC GCPA
Cheltenham
Tel: 01452 857959 OP D PD MH SI YA
WHEATRIDGE COURT
Gloucester
Tel: 01452 500669 OP PD SI YA
YOUR LIFESTYLE LLP DOM CARE
Gloucester
Tel: 01452 729757 D LDA MH SI YA
YOUR LIFE
Cheltenham
Tel: 01823 448151 OP PD SI
Domiciliary care/support providers continued
We have brought together a unique range of premium care and lifestyle support services, designed to enable
you to live an active life in your own community; reducing your dependency on family, friends and others.
Whether you are struggling to continue with your hobbies, fi nd the stairs increasingly challenging, or want
help with the gardening or DIY, aVida can help. From specialist equipment through to a therapy package or an
ongoing care relationship, we can keep you in control for longer. We can provide tailored packages for those
requiring occasional help right through to respite, night sits and 24 hour care.
Tel: 01452 415 066
Email: julie.pugh@avidacare.co.uk
www.avidacare.co.uk
Unit B11, Elmbridge Court, Gloucester, GL3 1JZ
We are committed to ensuring that our customers can continue to live at home independently
and participate in their community for as long as possible.
To speak to a member of our team or to begin your journey with aVida by booking your unique
personal needs assessment, please contact our assessment offi cer on:
At aVida we are redefi ning the
standards for care at home,
enabling you to live independently
at home for as long as possible.
• Periodic Needs Assessments
• Domestic Care
• Cleaning
• Laundry and ironing
• Shopping
• Pension collection
• Transport
• Gardening
• DIY / repairs
• Social / Leisure trips
and activities
• Personal care
• Washing / bathing
• Dressing
• Meal preparation
• Medication assistance
• Therapies
• Financial advice
• Specialist care
• Stoma care
• PEG feeding
• Medication administration
• Dementia care
• End of life care
• Stroke care
• Advocacy
Our services include:
Registered by C.Q.C, Contracted to Gloucestershire
County Council & Members of the Gloucestershire
Care Providers Association and UKHCA
Visit www.carechoices.co.uk for further assistance with your search for care 29
• Reg with CQC • All staff are DBS checked and fully trained
Branksome Care are a local and trusted care provider.
We have been delivering quality care in Gloucester
since 2002. People using our services have come to
recognise that our kind and friendly staff are well
trained and dedicated to meeting their needs in a
professional and flexible manner.
Our services include
• Personal Care, Bathing, Toileting, Dressing / Undressing
• Medication, Mobilising and Meal Preparation
• Dementia, Physical Disabilities, Hoisting
and Transfers.
• Housework, Laundry, Ironing
and Shopping
• 24hr Supported Living
AND MUCH MORE
Whatever your needs,
please call us at anytime,
including weekends.
HOME CARE
& SUPPORT SERVICES
Providing Care Since 2002
Always proud to be of service
Tel: 01452 53 53 60 / 07974 401 007
www.branksomecare.co.uk
HOME IS WHERE YOUR HEART IS
IT’S OUR AIM TO KEEP YOU THERE
Easy Living Solutions is an
independent local business.
Our service is delivered on a 1-1 basis,
working to an individual support plan
which starts with the client rather than
the service.
Our services include:
• Personal care • Post operative care • End of life care
• Meal preparation • Domestic support • Respite care
• Transport to appointments/shopping • Companionship
T: 01531 820556
Mob: 07811517733
Email: jo@easylivingsolutions.org.uk
www.easylivingsolutions.org.uk
What we offer:
• Your own private room most with ensuite.
• The services of our excellent Housekeepers
who prepare home cooked meals 7 days a week.
• A comfortable balance of privacy, support,
security and excellent value.
• Permanent, short and respite stays.
• Houses in Cheltenham, Prestbury, Cirencester,
Tewkesbury and Nailsworth.
Abbeyfield Cotswold Tel: 07709 234656
Web: www.abbeyfield.com
Email: nbrowning.abbeyfield@gmail.com
Helen, an Abbeyfield Housekeeper
‘Taking the loneliness out of old age’
OVER 60?
SIMPLIFY YOUR LIFE
AND MAKE THE MOVE
TO AN ABBEYFIELD
HOUSE
Rooms available from £250 per week
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30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Aspire Affi liates Ltd. is registered to provide
Domiciliary Care in the following categories:
• Older people (over 65 years)
• Adults (over 18 years)
• People with Mental Health needs
• People with Dementia
• End of Life Care
• People with Learning Disabilities
• People with Physical Disabilities
Services we provide:
• 24 hour Live in Care
• Person Centred support staff
• Respite Care in your own home
• Personal Care
• Social Care
• Overnight Care
• Crisis Care
Aspire Affi liates Ltd. aims to provide fl exible
services, responsive to individual needs.
FOREST OF DEAN
NEWENT
GLOUCESTER
For further information please contact:
Tel: 01594 541641
Mail: enquiries@aspirecareservices.co.uk
Web: www.aspirecareservices.co.uk
Giving
you a
helping
hand
Broomfi eld Care | Caring for life 01452 730888 | www.broomfi eldcare.com
Hospital to home | Personal care | Palliative care | Complex care | Dementia care | Specialist care
We’re already
providing 1-to-1
care in your area... can we help
you too?
At Broomfi eld Care our focus is to provide outstanding support for individuals who
are in need of quality care, enabling them to live independently in their own home.
Our small, local team of experienced, compassionate and conscientious carers provide
a professional service, 7 days a week, 365 days a year.
Setting new standards in 1-to-1 care
“I cannot speak highly enough of all aspects of the care my husband received; always on time, wonderful care
and the same carers that he knew and felt extremely comfortable with.” Mrs B, Hucclecote
“Broomfi eld have been helping me for over two years and have been brilliant. Vicky and her team create a very
personal atmosphere of support and encouragement which I haven’t found at other agencies.” Mr T, Sandhurst
Cleeve
Link
Gloucestershire
& Stroud Link
Cotswold
Link
Forest
Link
With branches throughout
Gloucestershire and the
surrounding area, we can
tailor our service to suit your needs, from as little
as 30 minutes a day through to 24 hours a day.
Our friendly, experienced carers can help
with washing, dressing and bedtime routines,
or meal preparation, housework and shopping.
We provide a 24 hour support network, and with our
emergency assistance vehicles, we guarantee that
we will get to you whatever the weather.
Homecare that’s as individual as you are
Call free on 0800 433 2323
linkhomecare.co.uk
Link Homecare offers support
and assistance to people
needing additional care at home.
32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Sheltered housing
Extra Care
Housing with care
The majority of schemes have a scheme manager/warden
and community alarm service. There are often communal
facilities such as a lounge, laundry, guest flat and garden.
Meals are not normally provided but a few schemes include
a restaurant and some can arrange hot meals.
Cheltenham
Cheltenham Borough Homes (CBH) is a not-for-profit
company managing nine sheltered housing schemes,
totalling 517 units, through a team of 10 people. The
properties all have their own kitchens and bathrooms and
range from self-contained flats to bed-sits.
Homes for rent
You must pay rent and have a tenancy agreement. All
homes provided by a Housing Association have rent that
is usually regarded as ‘affordable’ and depending on your
income you may qualify for housing benefit to help with
your rent.
Leasehold
This means you would buy your home on a 100%
leasehold basis.
Shared ownership
If you are not in a position to buy outright, there may be
an option to part buy, part rent your home. This means
that you buy some equity in your home, up to 75% and
may or may not have to pay rent on the remainder.
Care and support services available
Extra Care housing is designed to offer older people over
the age of 55 a safe and secure environment with 24
hours care and support available on site.
A range of care services are available including:
• personal care and hygiene;
• help with dressing and undressing;
• assistance to get up in the morning and go to bed in the
evening;
• help with taking medication, collecting medication and
monitoring use;
• assistance to the dining room for meals in the restaurant
or with meal preparation in your own home;
• general monitoring of health and well-being; and
• hairdresser and social activities.
Sheltered or retirement housing is suitable for people
who enjoy living independently but need the reassurance
of knowing that assistance is on hand if there is an
emergency, or who expect to be away from home for
long periods and need to know their home is safe. Often
called retirement housing, there are many different types
of sheltered schemes, available both to rent and to buy.
Schemes usually consist of between 15 and 40 dwellings.
These may be bedsitting rooms, self-contained flats,
bungalows or luxury apartments.
Some schemes are simply housing designed to meet the
needs of older people and linked to a community alarm.
Extra Care housing supports people to live independently
in their own home for as long as possible. Extra Care
housing provides a secure environment with care services
available 24 hours a day in your own home. Apartments
have a kitchen, bathroom, up to two bedrooms and
a living room. The developments provide communal
facilities, such as a restaurant and a hair salon, as well as
areas to hold regular social activities.
Although it varies from scheme to scheme there is
the opportunity to rent, part purchase or fully own an
apartment. Whichever of these options you choose,
your apartment will be your home. Should you currently
benefit from financial help paying your rent or receiving
support this will still be available subject to your
circumstances.
Extra Care housing enhances the offer to older
people when they feel they require a little more support.
Providing peace of mind that someone is always on hand
to help if required is at the core of the model.
There are two Extra Care housing schemes in
Cinderford and Lydney which are designed for residents
who have care needs and are in receipt of a care package
from Gloucestershire County Council.
There are the three types of Extra Care housing and
many different services on offer.
Visit www.carechoices.co.uk for further assistance with your search for care 33
Extra Care continued
Care villages
Village and Community Agents
Support services
The main types of housing support that staff can provide
are:
• general counselling and support;
• help in maintaining the safety and security of your home;
• assistance with the use of appliances and equipment;
• arranging adaptations and minor repairs to your home;
• providing advice, advocacy and liaison with other
professionals;
• arranging for assistance with welfare benefits and
personal finances/budgeting;
• advising and assisting you with resettlement if necessary;
and
A care village will generally be a large development of
50 units or more offering a variety of accommodation,
including one and two bedroom apartments and
bungalows available to buy and to rent. Care and support
is provided to tenants dependent on their need with
the added benefit of knowing that 24 hour emergency
support is available.
The concept of the care village is based around
supporting tenants and residents throughout the ageing
process, creating a rich and diverse community within the
village in tailor-made accommodation. Units are usually
available to those aged 55 and over who move in as part of
their life planning process. This gives the reassurance that
as the needs and circumstances of people change they do
not have to go through the upheaval of moving from their
home to receive a higher level of care and/or support.
Village and Community Agents in Gloucestershire bridge
the gap between communities and organisations that can
offer relevant help or support.
Village Agents provide support to the over 50s across
the county and Community Agents provide support to
black and minority ethnicity groups.
Agents can:
• provide high quality information;
• put people in contact with agencies that can provide
services they need;
• carry out a series of practical checks; and
• help build communities.
If you would like to find out if there is a Village or
Community Agent in your area you can search, by area,
• ensuring that there are opportunities for social
interaction within the scheme.
The communal facilities are at the heart of the care
village and although they will vary from place to place,
will generally include a restaurant or dining room, a
laundry, a shop, and a fitness centre amongst a variety
of other leisure facilities. The economies of scale of a
care village mean that there are greater opportunities to
provide health and well-being facilities and services that
encourage mental and physical stimulation.
Care villages also bring opportunities for health and
social care providers to deliver community services more
effectively and efficiently.
There are three Care Villages in Gloucestershire – St
Oswald’s Village in Gloucester run by the Extra Care
Charitable Trust, Richmond Painswick Village in Painswick
run by Richmond Care Villages Ltd and Crystal Fountain
Village in Nailsworth managed by Crystal Fountain Village.
on www.villageagents.org.uk, alternatively you can call
the Adult Social Care Helpdesk on: 01452 426868.
Village Agents are jointly funded by Gloucestershire
County Council and Gloucestershire NHS. The scheme
is managed by Gloucestershire County Council in
partnership with Gloucestershire Rural Community
Council (GRCC).
The Village Agents online website is full of useful, easily
found information for the over 50s. It also has its own
database where you can find local information about
social activities, shops, pharmacy delivery etc and other
services specific to the parishes covered by Village Agents.
 Visit the website for more information:
www.villageagents.org.uk
34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care homes
There are two types of care home:
Care homes offering personal care only
These are residential care homes. If you are reasonably
active, but would like greater security and care, subject to
a needs assessment, a care home offering only personal
care may be the best option. Personal care includes
bathing, feeding, dressing and help with moving and
must be paid for if your capital/savings exceed £23,250.
Read more about fees and charges for care homes in
Paying for care on page 40.
Care homes with nursing
If you think you may need nursing care in a home, you will
need to be visited by a social worker or a care manager
to work out what care you will need. This visit might be in
your own home, or in hospital if you’ve been ill. You will
be fully involved in planning your care needs.
If a care home providing nursing care is the best
solution for you, your social worker will give you
information to help you find a home that meets your
care requirements. The cost of the nursing care part of
your fees is paid by the NHS to the home directly: the
current amount is £109.79 per week. You can contact the
Nurse Care Management Teams for your area at your local
Clinical Commissioning Group (CCG) listed on page 48.
See page 40 for more information on paying for your
care/support. Listings of care homes and care homes with
nursing in Gloucestershire begin on page 51.
All care providers in the country must be registered
with the Care Quality Commission (CQC). All services are
inspected by the CQC, who report on their findings. These
inspection reports are available from the care service or
the CQC (visit www.cqc.org.uk).
Further information about the CQC can be found on
page 6.
Gloucestershire County Council contracts regularly with
some providers in the county and these are denoted with
GCC within the listings. Care home and care homes with
nursing listings begin on page 51, and are divided into the
areas as shown in the map on page 5.
“Mum loves her new home”
Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.
• High quality care for older people
• Homes across Gloucestershire
• A charity that focuses on people not profits
• Delicious home cooking
• Highly trained staff
• A genuine interest in each individual
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Definitions
Sub heading
FIRST IMPRESSIONS
• Were you met by someone when you first arrived at
the care home?
• Do staff seem warm, friendly and polite?
• Do the residents seem happy, active and sociable?
• Does the home feel homely and welcoming?
• Is the home fresh, clean and comfortably furnished?
FEES
• How much are the fees? (Insert fees above right.)
• Do the fees cover all the services available?
• Under what circumstances will the fees alter
– eg annually or according to increasing needs?
• Is the notice to terminate the contract reasonable?
• Can you see a table of the fees charged?
TRANSPORT
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Can you see what sort?
ACCOMMODATION
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room to
suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough electric sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure place
for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the
communal facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
ACCESSIBILITY
• Does the home have the right adaptations and equipment
to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and walking aids?
• Is there adequate provision for people with sight or hearing
difficulties? What evidence is available that shows this?
LIFE WITHIN THE HOME
• Are there any rules and restrictions (e.g. going out, time
of return etc)? Can you see a copy of any literature pointing
these out?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in the
home?
• Is there a telephone where you can make and take calls
in private and comfort?
• Will someone post a letter for you? Or is there a post box
nearby?
Home 1
Home 2
Home 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
£ p/w
£ p/w
£ p/w
• Is there enough privacy given to residents?
• Is alcohol served or permitted?
• Are there smoking and non-smoking areas?
• What arrangements are there for religious observance?
• Can you handle your own money? If not, what arrangements
are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to the GP or hospital?
STAFF
• Do the staff appear clean, cheerful and respectful?
• Observe how the staff talk to residents. Are people treated
with dignity as well as being treated in a friendly manner?
• Are the staff formally trained?
• Is there an adequate number of staff on duty day and night?
What evidence is available to back this up?
VISITORS
• Are visitors welcome at all times?
• Is there somewhere to see them in private?
• May your visitors join you at meals?
• Can your visitors stay overnight?
CATERING
• How much choice do you get about meals?
• Is the food varied and interesting?
• Can the home cater for your dietary needs?
• Ask to see a current menu to answer these questions.
• Can you have snacks or drinks any time of the day
or night?
• Can you eat in your room?
ACTIVITIES
• Can you continue to pursue your hobbies and interests?
• What sorts of activities and entertainment are organised?
• Can you see a copy of the home’s current activities diary?
• Are outings and holidays arranged? How much do they cost?
£
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or help in the garden?
• Can you stay in your own room if you want to?
GARDENS
• Are the grounds/gardens attractive?
• Are all areas safe and accessible?
• Is there somewhere to sit?
• Are they quiet?
CONTRACT TERMS
• Can you retain your own room if away?
• Can you have a short-stay or trial period?
• Ask to be given a statement of terms and conditions used
by the home.
• Are all procedures, such as complaints, clearly
spelt-out? Where? Ask to see a copy.
Visit www.carechoices.co.uk for further assistance with your search for care 35
Care homes checklist © 2014 Care Choices Ltd
36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Learning disability
Specialist care
Support and care services for people with special needs
offer a range of options aimed at
Community support
There are five Drop In centres in the county, based in
Cheltenham, Gloucester, the Forest of Dean, Stroud and
Tewkesbury. They are open Monday to Friday 10.00am-
5.00pm, except Tewkesbury, which is open on Tuesdays,
Wednesdays and Fridays. There is also a small service in
Cirencester on Wednesday and Thursday afternoons.
Cheltenham
2nd Floor Children’s Library
Chester Walk, Clarence Street, Cheltenham GL50 3TJ
Tel: 01242 244950
Gloucester
Three Cocks Lane, Gloucester GL1 2QU
Tel: 01452 529663
maintaining their independence by living in their own
homes and communities.
Stroud
7-8 The Old Town House,
The Shambles, Stroud GL5 1AP
Tel: 01453 757081
Forest of Dean
The Main Place, Old Station Way, Coleford GL16 8HR
Tel: 01594 834436
Tewkesbury
The Library, Sun Street GL20 5NX
Tel: 01684 299315
Open: Tuesdays, Wednesdays and Fridays.
Cirencester
Jubilee Club, Ashcroft Road, Cirencester GL7 1QX
Tel: 01453 757081
 Open: Wednesdays 1.30–4.00pm
and Thursdays 1.00-3.00pm
 Mondays - meet outside the parish church, Market
Place, Cirencester to go for coffee at 2.00pm.
The Drop In is a service for people with learning
disabilities who are over the age of 18. It is a place
where they can get advice and support to live more
independently. It provides a safe informal environment
where people can simply drop in and find out about what
other services are available to them in the local area.
It also provides support and advice with a wide range
of issues, from housing bidding, to benefit and financial
issues. Staff work closely with County Community Projects
(CCPs) who can offer independent advice. CCP advocates
can work with individuals to talk about and resolve
concerns and problems independently.
Housing and support choices
If you are considering moving out of your family home,
there are a number of options that could be explored. You
may be able to have your own flat with support. There is
also the option of supported living, where you can live
independently or share a property with other people with
support provided. The property is owned by a company
For any further information please feel free to contact our
head offi ce on the number above.
Based in the Forest of Dean, Gloucestershire
T: 01594 861137
admin@orchard-trust.org.uk
www.orchard-trust.org.uk
The Orchard Trust supports the involvement, independence
and development of people with learning disabilities.
We provide a wide range of integrated services to meet the
needs of people with learning disabilities. These include
residential care, short break service, supported living,
domiciliary care, education, staff training and day services.
The Orchard Trust exists to provide an
innovative range of high quality services for
people with disabilities delivered in a way
which is both fl exible and responsive to the
needs of all who use it’s services.
Visit www.carechoices.co.uk for further assistance with your search for care 37
Learning disability continued
Physical disability
Dementia
home with nursing which specialises in this type of care.
Many adults with learning disabilities can live in their
own homes in their local communities with support, but
there may be times when an individual has specialist
health care needs or behaviour that is particularly
challenging when a care home may be more appropriate.
Care homes for people with learning disabilities often
specialise, for example some cater for people with autism
and challenging behaviour or dementia. A good home
will provide opportunities to learn and maintain skills and
opportunities to take part in enjoyable and stimulating
activities. Care managers, social workers and community
nurses from Gloucestershire County Council, who
specialise in learning disability, will be able to give you
information to enable you to make the right choices.
Care providers that specialise in care for people with
learning disabilities are shown with LDA in their listing.
change for yourself and anyone caring for you. There are a
variety of types of accommodation for people who need to
live away from home. Short breaks might also be available
to support you in your own home (through a live-in carer).
The support you require if you have a physical disability
must be tailored to your specific needs and can be
provided by the independent and not-for-profit sectors
as well as by Gloucestershire County Council. Help at
home with personal care is available during the day and
night, seven days a week. There are also private providers
offering help at home with personal care and housework.
See page 17 for more information.
Care providers that specialise in care for people with
physical disabilities are shown with PD in their listing.
other than the support provider, which gives security
for tenants. It means the care provider can be changed,
without people losing their tenancy.
Support can include learning independent living skills
like cooking, cleaning and money management, as well
as help with health needs. Whether you choose your
own flat with support or supported living, it will usually
give you greater independence and choice than care
homes may be able to offer. There are other alternatives
for people with learning disabilities too, such as Adult
Placement or Shared Lives schemes, which can be set up
through Gloucestershire County Council.
An important change affecting people with learning
disabilities is the use of personal budgets (explained on
page 10), putting you at the centre of how you choose
to pay for your support. This may be in your own flat or
house, a supported living scheme, care home or care
Following an assessment of your needs, you may be
eligible for help from Gloucestershire County Council,
including short term reablement services, a personal
budget and assistance with care/support planning to
help you meet your needs, advice and guidance on how
best to plan and undertake adaptations to your home,
or how to access supported housing as well as advice
and help for the person caring for you. The services of
an advocate may also help – see page 44 for further
information about what they can offer.
Information about day care/support services is
available which can assist and support people to take part
in activities, meet with others and regain their confidence.
A short break away from home can provide a welcome
As it can be best for the person living with dementia to
remain living in their own home for as long as possible,
a range of community care services are available to
facilitate this. Gloucestershire County Council can provide
access to: home care; meals in the home; sitting services
(which provide a break for carers); advice on equipment
and adaptations; day centres and short breaks. Friends
and family can access carers’ education to help support
individuals whilst at home this can be accessed through
the Alzheimer’s Society or through the ‘Managing
memory’ service who can be contacted directly or
38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Dementia continued
Mental health
Residential dementia
care checklist
through your GP. Some simple changes can be made
around a home to make it more suitable for you and with
the right support to both you and your carer, a good
quality of life can be maintained through the illness.
These services can be provided directly by registered
providers to those who do not require financial help from
Gloucestershire County Council, however they will still
be willing to offer an assessment of need. You may have
a choice of which provider you receive your care from
whether or not Gloucestershire County Council assists
with the funding of your service.
If you are considering a care home, remember it should
be able to maintain and improve your quality of life.
Depending on your needs, you should be able to live in
a care home that offers quality personal care and personcentred
care. It’s important to consider homes that
provide nursing care in case your condition progresses
and you develop more complex needs. Many care homes
offer specialist environments with experienced nursing
staff and facilities adapted to the needs of residents living
with dementia.
You can benefit from a range of group or individual
therapies involving social interaction and mental
stimulation, including reminiscence. Activity co-ordinators
can provide you with reality orientation, reminiscence and
validation therapy. Music therapy, art therapy approaches
and other creative therapies can also be helpful.
Behaviour management approaches that promote
understanding of the behaviour of the person with
dementia can also be beneficial and trained staff can offer
this service within many care organisations that are both
domiciliary and residentially based.
Care providers that specialise in care for people with
dementia are shown with D in their listing.
Your local Community Mental Health Team (CMHT) should
be your first point of contact if you have mental health
issues. You can ask your GP to refer you or ask someone
who knows you to contact the CMHT on your behalf.
There is increased demand for home care for people with
mental health issues arising from greater use of supported
living instead of care home placements. Like other specialist
care services, this can be paid for (if you have been assessed
as eligible) with a personal budget, discussed on page 10.
Alternatively, a good care home can help improve
the quality of your life - the structured environment and
activities provided can build up your confidence. The care
Residents
The best indication of a good home is that the residents
appear happy and responsive.
• Are there rummage boxes around the home to stimulate
residents?
Access
If the person with dementia needs or is likely to need
equipment or adaptations you may want to check:
• There is adequate signage and cues for different parts of
the home such as dining room and bathroom.
• The home’s policy about locking external doors.
Bedrooms
You may want to find out whether the person with
dementia can have a single room and whether:
• Residents are encouraged to bring in some of their own
furniture and possessions to increase familiarity.
Activities
Residents should be stimulated without feeling stressed.
• Are reminiscence activities available?
• Are residents able to compile memory boxes?
• Do staff compile life story books including photographs
and mementoes?
Staff
It is important to note whether staff seem friendly and
caring towards residents and whether they treat residents
with respect.
• Do they have any training and experience in dementia care?
• Will the person with dementia have a member of staff
particularly responsible for their care?
• Is there a member of staff you can talk to about your own
worries about the person with dementia?
Manager/Head of home
A manager who is caring as well as efficient can make all
the difference to a home.
• Does the manager have a knowledge of dementia
and can they deal with difficulties that may arise in an
understanding way?
• Is there a full assessment at home before a resident is
admitted?
© 2014 Care Choices Ltd
Things to look for in care homes specialising in
dementia. Please use in conjunction with the care
homes checklist on page 35.
Visit www.carechoices.co.uk for further assistance with your search for care 39
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ŵĂŝů͗ŝŶĨŽΛĚĞĂŶǁŽŽĚůŽĚŐĞ͘ĐŽ͘ƵŬŽƌǀŝƐŝƚǁǁǁ͘ĚĞĂŶǁŽŽĚůŽĚŐĞ͘ĐŽ͘ƵŬ
ĞĂŶǁŽŽĚ>ŽĚŐĞ͕ŚƵƌĐŚZŽĂĚ͕DĂŝƐĞŵŽƌĞ͕'ůŽƵĐĞƐƚĞƌƐŚŝƌĞ'>Ϯϴ,
Mental health continued
Shared Lives
health and social care need.
Care providers that specialise in care for people with
mental health issues are shown with MH in their listing.
or substantial need, they can receive a care service funded
by Gloucestershire County Council.
The Shared Lives Scheme also offers a service to those
who meet the eligibility criteria but who are paying
privately for their care. Each is unique, and every carer, and
the person whom they care for, are individually matched
so that they are both happy living with one another.
 If you would like to live in a Shared Lives home and be
cared for by a Shared Lives carer, then you (or a family
member, relative, friend, neighbour or any other adult)
should ring: 01452 426237 or: 01452 425722
or GUiDE on: 01452 331131.
 Tel: 0800 015 1548 (if calling within Gloucestershire)
or Tel: 0845 658 3888 (from outside the County)
Alternatively, visit the website:
www.gloucestershire.gov.uk/gaps for more information.
providers should assess you carefully to make sure the
placement is right for you. A member of staff may visit
you at home, talk to you and look at your assessments of
Gloucestershire County Council’s Shared Lives Scheme
(formerly called Adult Placement) is a countywide
service offering short breaks, respite and longer term
care to vulnerable adults living as part of a family, in that
family’s home. The person can either live with the family
permanently, or go and stay with them for overnight short
breaks, or for a few hours per week.
The Shared Lives Scheme is available to any vulnerable
adult, 18 years and over (there is no upper age limit), who
meets Gloucestershire County Council’s eligibility criteria.
If the adult is assessed by a professional as having a critical
Looking for care or support?
For independent, impartial information on
your care options, call this Directory’s
helpline on freephone 0800 389 2077 Publications
40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
How much will I have to contribute to my care costs?
assessment of your financial situation. This determines how
much they will pay and how much you will have to pay.
Your choice of care home will be limited to those that
accept the Council’s funding level. If you want to choose
a more expensive care home you would have to arrange
for a third party – such as a family member of charity – to
‘top–up’ the difference. Please refer to the ‘Third party
payments for care home fees’ and ‘Running out of money
whilst in care’ on page 42. You are not allowed to ‘top up’
the difference yourself if you capital is below £23,250.
If you have capital between £14,250 and £23,250 you
will pay £1 a week for every £250 you have above £14,250.
This will be included in the financial assessment and will
be in addition to any income you are receiving, eg State
Benefits, occupational pensions etc.
If your capital is less than £14,250 and the care home
you choose charges fees that are within the Council’s
funding rate, your contribution will be assessed only on
your income.
Almost everyone who lives in a care home has to pay
something towards the cost of it.
How much you pay depends on your assessed care
needs and your income and assets (including any
property you own).
If you have under £23,250 in savings and capital
The Council can only make a contribution to the cost of
your support if:
• you have been assessed as being eligible for support
from the Council under the eligibility criteria; and
• you have had a full financial assessment from the Council
and they have advised you that you do not have to pay
for the full cost of your care.
You will need to ask the Council for a social care assessment.
This will identify your social care needs and how they
will be best met. Any care home you consider must be
able to meet those needs. The Council will also make an
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Paying for care
Visit www.carechoices.co.uk for further assistance with your search for care 41
How much will I have to contribute to my care costs? continued
12 week property disregard
If, apart from your property, your savings are less than
£23,250 the Council can help you with your care costs for
the first 12 weeks of permanent residential care providing
that your assessment has shown that this is the kind of
care you need.
Deferred Payment Agreement
To support people that are waiting for their property to be
sold the Council can provide financial support. It will charge
any financial help against the value of your property.
You will need to enter into a Deferred Payment
Agreement with the Council who will put a legal charge
on the property which means that it cannot be sold
until the debt to the Council has been repaid. Until your
property is sold, you will be expected to make a partpayment
every four weeks based on your weekly income.
Once the property is sold a review will take place to
determine whether or not it is appropriate for you to
make private arrangements to pay the care home direct. If
this is the case you will be advised of the date you should
start to pay the care home from. The Council has the right
to refuse a deferred payment request.
The Council recommends that you seek specialist
information and advice before agreeing to the Deferred
Payment Agreement as it may not be the best solution for
your specific circumstances.
Seeking specialist information and advice
Paying for care can be an expensive and open-ended
commitment. As a self-funder the Council strongly
recommends that you seek specialist information and
advice before entering into any commitments to prevent
you from running out of money and allow you to protect
an inheritance for your loved ones.
PayingForCare is a not-for-profit organisation that
provides independent information and advice to selffunders
on all aspects of long-term care to help you make
informed choices about your care and how you pay for it.
Information includes:
• information on state benefits you may be entitled to;
• information on the different types of care available;
• access to information and specialist advice on the best
way to fund your long-term care and avoid running out
of money;
• access to specialist services on topics such as setting up
Power of Attorneys, wills and Inheritance Tax Planning; and
• details of independent Specialist Care Fees Advisers
close to you or your family.
For a free chat call PayingForCare on 0808 208 9994.
Third party payments for care home fees
Some care homes charge fees that are higher than the
maximum amount the Council can contribute. If the
Council is contributing towards your care home fees and
you choose to move into a home which charges a higher
fee, the difference between the two amounts must be
paid for by a third party, usually a relative or a charity.
Third party payments are sometimes referred to as top-up
payments. Please note: this amount will be in addition to
your assessed contribution.
As the name suggests, this payment must be made
by someone other than you or Gloucestershire County
Council, except in specific circumstances. It can be a
relative or friend, but it cannot be a liable relative, ie
someone whose financial situation has been taken into
account when your financial assessment was carried out
by Gloucestershire County Council.
The circumstances under which you may make a third
party payment from your own funds are:
• when you are eligible for the 12-week property disregard
(see next column); or
• where Gloucestershire County Council has agreed to a
deferred payment until your home is sold.
The Council would recommend that the third party
topping up your care fees seeks specialist information
and advice and explores all the financial options
available to them. See ‘Seeking specialist information
and advice’ on the next column.
If you have over £23,250 in savings and capital
You will be responsible for paying the full cost of your care if:
• you have chosen not to approach Gloucestershire
County Council for help;
• you have been assessed but are not currently eligible for
adult social care services from Gloucestershire County
Council; or
• you have been assessed and your needs show that
you are eligible for social care support, however your
savings and assets are above £23,250 and you are
therefore not eligible for financial support from the
Council to meet your care needs.
People in this situation are known as ‘self-funders’.
Regardless of your financial circumstances, you can
ask for an assessment of your needs under the NHS &
Community Care Act 1990. Contact the Adult Social Care
helpdesk on 01452 426868 to arrange an assessment.
If you have a property but your other capital is less than
£23,250 and your income doesn’t cover your care home
fees the Council can still support you.
42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Contracts
Running out of money whilst in care
third party agreement was required at the time you
became a resident, the home may seek to introduce a
third party payment at a later date. Also, if a change to
your arrangements is made at your request or with your
agreement, for example you move to a superior room,
then an additional third party payment can become due.
Before you sign any contract, the home should give
you written details of all the charges it intends to make in
its Statement of Purpose document. If there is anything
that is not clear or which you do not understand, you
should ask for advice.
• Your assessment will be made up of two elements; a care
needs assessment and a financial one.
• A nursing home will generally be more expensive than a
residential home.
Consider claiming:
• Income support. • Pension Credit.
• Savings Credit (if you are over 65).
Definitely claim:
• Attendance Allowance, worth either £54.45 or £81.30
a week depending on your care needs.
Moving into a nursing home?
• You may be eligible for the NHS Nursing Care
Contribution of £109.79 a week depending on your
assessed care needs.
If eligible for Continuing Healthcare and your primary
health needs require nursing care then you will be offered
a nursing home place and the fees will be met in full by
Continuing Healthcare.
Always seek advice:
Independent help is available to guide you through your
financial options. There may be a number of solutions to
retaining your capital whilst paying for care.
For more information about what Gloucestershire
County Council will pay towards care costs, call the Adult
Social Care Helpdesk on: 01452 426868.
NB
The figures quoted here are likely to change during the
life of this Directory. After April 2014, please check with
Gloucestershire County Council for up to date information;
call the Adult Social Care Helpdesk on 01452 426868.
If you move to a care home where a third party payment
is required, the person who will make the payment on
your behalf must sign a contract with Gloucestershire
County Council, before the contract with the home is
signed. In doing so they must confirm that they have
the financial means to make the third party payments
(including any future increases) for the whole time you
will live at the care home. If they are unable to maintain
the payments and there is nobody else able to meet this
cost, you may have to move to a cheaper home within
the local authority’s funding levels.
If you are already a resident in a care home, and no
Running out of money can be an avoidable situation
for many people if they receive specialist information
and advice. If you are funding the cost of your own care
(ie a self-funder) then you are recommended to seek
specialist information and advice. See ‘Seeking specialist
information and advice’ on page 41 for more information.
If your capital is likely to reduce to below £23,250 as a
result of paying for care you must advise the Council well
in advance of this happening. It is recommended that you
contact them when your capital is down to £25,000. They
will advise if the Council is able to assist you with your care
fees. They will carry out a care assessment and a financial
assessment to confirm eligibility and the date from which
your funds fall below £23,250 and the amount they will pay
and the amount you will pay towards your care.
If you do meet the criteria for social care and are
already buying services privately, the Council may not
provide financial support that allows you to keep the
same level and type of services if your capital and assets
falls below the threshold limit of £23,250.
In these circumstances, if you want to receive the same
level and type of care, someone other than yourself, possibly
a family member, may have to pay the difference between
what the Council will pay and the cost of the support you
have chosen. This is known as a third party payment. If there
is no third party (person other than yourself) to top up any
difference between the Council’s funding limit and the
cost of your care fees, the Council will ensure your assessed
needs are met but may need to ask you to move to an
alternative care provider. See ‘Third party payments for care
home fees’ on page 41 for more information.
Whatever your circumstances:
Remember:
• It is just your own financial circumstances that are
assessed, not your partner’s.
Visit www.carechoices.co.uk for further assistance with your search for care 43
How solicitors can help
it is not legally binding. You may instead wish to make a
living will, properly known as an ‘advance decision’ setting
out treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed Gift out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax liability
Long-term care: whether you remain in your own
home or move into sheltered or residential care, you may
qualify for financial assistance in the form of social care
and NHS-funded care and welfare benefits.
If you don’t have your own solicitor, ask family or friends
for their recommendations. Contact several firms, explain
your situation and ask for an estimate of cost and an
idea of time scales involved. Many firms will make home
visits if necessary and will adapt their communications
to meet your needs. It’s important to find a solicitor who
specialises in this area of the law. The Citizen’s Advice
Bureau offers an advice service and will be able to
recommend solicitors in your area.
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney.
Some can also offer guidance on immediate and longterm
care plans, ensuring (if applicable) the NHS has made
the correct contribution to your fees.
Lasting Powers of Attorney (LPA) allow you to appoint
someone you trust to make decisions about your personal
welfare, including healthcare and consent to medical
treatment, and/or your property and financial affairs. An
LPA is only valid once registered with the Office of the
Public Guardian. It allows for a person of your choice to
make decisions on your behalf at a time when you may be
unable to.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs if
they are incapable of managing their own affairs should
they not have a LPA. The Court procedure is presently
very slow and the fees are quite expensive so preparing
a LPA is always advisable, providing you have somebody
sufficiently trustworthy to appoint as your attorney.
An advance directive allows you to communicate
your wishes in respect of future medical treatment but
Legal advice
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
developed by the publisher of the
Gloucestershire Care Services Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Comments and complaints
Complaints about Health and Social Care Services
If you have a complaint about a service, the first thing you
should do is tell the service. This applies whether you pay
for your care or your local Council funds it.
By law, every care/support service and social care
service must have an efficient procedure for dealing with
complaints. Ask for a copy of the service’s complaints
procedure so that you understand what you must do and
how they will deal with your complaint.
Care funded by your local council
If you are not happy with the reply you receive from a care
service when you complain, you can take your complaint
to your local social services department.
You will need to follow their complaints procedure –
your social worker, care manager or the department itself
will explain what to do.
In the first instance, write to
Customer Services Team
Gloucestershire County Council, Freepost, Shire Hall,
Westgate Street, Gloucester GL1 2TG
 (This is a freepost address, you don’t need to attach
a stamp.)
The care service or Gloucestershire County Council should
try to sort out your complaint themselves and put things
right to prevent the same thing happening again.
If you are not satisfied with the final reply from the
care service or Gloucestershire County Council, you can
complain to the Local Government Ombudsman. There
are three Local Government Ombudsmen in England.
They each deal with complaints from different parts of the
country. However, you should first send your complaint to:
44
Advocacy
 Advocacy advice – mental health
Rethink
Tel: 01452 730821
 County Community Projects
Tel: 01242 228999
Advocacy advice – older people
 Age UK
Tel: 01452 422660
 Age UK Forest of Dean
Tel: 01594 845621
Advocacy advice – physical or sensory disability
 County Community Projects
Tel: 01242 228999
Note: Highlighted organisations are contracted
to provide independent advocacy through
Gloucestershire County Council. Age UK Forest of Dean
is funded through other means.
Advocates can give advice, support and information to
people of any age, helping them to voice their concerns
and guiding them through difficult or challenging times.
Consider using the services of an advocate if you feel
unsure or concerned when you are faced with making an
important decision about your care choices.
There is a joint referral system in place in Gloucestershire
supported by a freephone number: 0800 644 6448. This
number is also used in South Gloucestershire.
Advocacy Resources Exchange (ARX) is an organisation
that provides information and advice about advocacy.
Call their Advocacy Resource Finder on: 08451 22 86 33
(open 11.00am-2.00pm Monday to Friday) or search their
online database at: www.advocacyresource.org.uk
or email: advocacyfinder@advocacyresource.org.uk
Local useful contacts
Advocacy advice – learning disability
AtGlos
Tel: 0845 0511 203
Further help and advice
Visit www.carechoices.co.uk for further assistance with your search for care 45
Comments and complaints continued
The Independent Complaints Advocacy Service (ICAS)
 A free confidential service that advises and supports
people who are complaining about the NHS. ICAS is
independent of the NHS and has offices throughout
England. To find your nearest one, visit:
www.dh.gov.uk.
Healthwatch Gloucestershire
Healthwatch Gloucestershire is the new independent
consumer champion for health and social care in the
county. The aim of Healthwatch Gloucestershire is to give
people and communities a stronger voice to influence
and challenge how health and social care services are
commissioned and provided locally.
Healthwatch Gloucestershire gathers local people’s
views and experiences of health and social care. These
will be passed on to those who plan and deliver services
in the county and nationally, to make sure they are
providing the services people really need.
Healthwatch Gloucestershire provides people with
information and advice to help them make the right
choices about health and social care. It can also help them
to make a complaint about NHS services, through the
Independent Health Complaints Advocacy Service.
You can join Healthwatch Gloucestershire and get
involved, making sure health and social care users in
Gloucestershire have a real voice. You could call, email or
fill in a quick survey about a particular service.
If you want to do more and take part in consultations
or help when Healthwatch goes out to meet the public,
do get in touch. Healthwatch needs your views and
experiences to help improve and influence health and
social care services in Gloucestershire.
 It’s really easy to join.
Visit www.healthwatchgloucestershire.co.uk
Call: 0800 652 5193 or,
Email: info@healthwatchgloucestershire.co.uk
to find out more.
The Local Government Ombudsman,
PO Box 4771, Coventry CV4 0EH
 Tel: 0300 061 0614
or 0845 602 1983.
Complaints about care that you pay for yourself
Since 2010, you can ask the Local Government
Ombudsman to take up your case if you are not happy
about how a service dealt with your complaint about
care/support provider that you pay for yourself.
Useful contacts for complaints
 Age UK (the name of the combined
Help the Aged and Age Concern)
 Provides information and advice to older people and
their families. Offers a mediation service which means
it will talk to everyone involved with a complaint
about social care to try to reach a solution.
Contact the Age UK information line on:
0800 169 6565
or visit: www.ageuk.org.uk
Citizens Advice
 Provides free, confidential and independent advice
from over 3,000 locations. Advice is available face-toface
and by phone. Most of their bureaux offer home
visits and some also provide email advice.
Visit: www.citizensadvice.org.uk.
The Patients Association
 A national health care charity that highlights patients’
concerns and needs. It provides advice and news
aimed at helping people to get the best out of their
health care and tells you where you can get more
information and advice.
Contact the Patients Association’s helpline on:
0845 608 4455 or visit:
www.patients-association.org.uk
Bourton-on-the water
46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Out-of-county care
The fees that your local authority will pay may vary. They
may offer you the fees you would receive if you remained
within the county, or they may offer you the fees that the
local authority would pay in your chosen region.
You must seek further advice before making your
decision. If you’re self-funded, obviously you have
freedom of choice and if you did choose to move to a
care home in another county and then had to rely on
local authority support it would be your new authority
that would be responsible.
Did you know you can choose a care home outside your
home county? You may want to be closer to friends,
family members or you may want to relocate to another
part of the country.
If your care/support place is paid for by your local
authority, your home county local authority is still
responsible for assisting you with your care fees, even if
you choose a care home in another region. The home
you choose must be suitable for your assessed needs and
comply with the terms and conditions set by the authority.
This Directory’s helpline
will enable the service to build a profile of exactly what
type of care you’re looking for, while taking into account
your personal needs and interests.
You can also search for care on the website:
www.carechoices.co.uk
This Directory’s free helpline provides an independent
information and help service encompassing care services
and accommodation. A personalised report can be
generated for callers providing details of all care homes or
housing with care schemes that meet their criteria.
One call to the freephone number 0800 389 2077
Adult Social Care Helpdesk
The Patient Advice and Liaison Service (PALS)
and leave a message on the answerphone. A member of
staff will return your call.
Council services and advice are available on the
website: www.gloucestershire.gov.uk
Gloucestershire CCG PALS
Tel: 0800 0151 548
Gloucestershire Care Services NHS Trust
Service Experience Team
Tel: 0300 421 8313
Gloucestershire Hospitals NHS Foundation Trust PALS
Tel: 0800 019 3282
Gloucestershire 2gether NHS Foundation Trust PALS
Tel: 01452 894673
For all social care enquiries and referrals in
Gloucestershire, please call: 01452 426868 on weekdays
from 8.00am to 5.00pm.
If you need to phone outside office hours, you can
contact the Emergency Duty Team on: 01452 614194
The Patient Advice and Liaison Service (PALS)
 Every NHS trust has a PALS to help people have a say in
their local health services. If you want to make a complaint
about a trust, your local PALS will explain how to do this
and discuss ways of getting your complaint dealt with. It
will also take up some types of complaints for you.
Contact your local PALS through the PALS website:
www.pals.nhs.uk or through the NHS Choices website:
www.nhs.uk
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 47
The End of Life Care Strategy
Despite general reluctance to broach this sensitive
area, it is worthwhile asking potential care providers
their approach to end of life care and whether they are
following national strategies for implementing best
practice within their home.
1 ‘End of Life Care Strategy - promoting high quality care
for all adults at the end of life’ April 2008. Department of
Health.
Useful websites – End of Life Care
Compassionate Communities
 Website www.compassionatecommunities.org.uk
aims to:
• help people develop the skills to address issues
raised by end of life and other losses; and
• be a helpful, empathetic ear.
Dying Matters
 Set up by the National Council for Palliative Care (NCPC),
the coalition aimsto promote awareness of dying, death
and bereavement. Their website has a comprehensive
support section. www.dyingmatters.org
NHS Local
 NHS Local has a section on end of life, including
contact details for helpful organisations, suggestions
of issues you may need to think about at end of life
and videos people have sent in listing 5 things they
want to do before they die.
http://nhslocal.nhs.uk
Marie Curie Cancer Care
 Provides free nursing care to cancer patients and those
with other terminal illnesses in their own homes.
www.mariecurie.org.uk
WidowNet
 Established in 1995, the first online information and
self-help resource for, and by, widows and widowers.
www.widownet.org
‘How we care for the dying is an indicator of how we care
for all sick and vulnerable people. It is a measure of society
as a whole and it is a litmus test for health and social care
services.’1
Although the subject of dying is often painful to
contemplate and as a society we do not discuss death
and dying openly, the way care professionals approach
the process is incredibly important for the client,
their family and carers. The Department of Health has
published a strategy for every organisation involved
in providing end of life care. Each will be expected to
adopt an overall coordination process, such as the Gold
Standards Framework, whilst developing the best possible
outcome for clients.
Those being cared for will have the opportunity
to discuss their personal needs and preferences with
professionals who will be supporting them. These will
be recorded in an Advance care plan so that every
supporting service will be aware of the client’s wishes.
All health and social care staff must be trained in
communication regarding end of life care and will be
trained accordingly in assessing the needs of clients and
carers. Programmes available include:
The Gold Standards Framework (GSF)
This can be used in various settings, for example
hospitals, primary care and care homes, to improve the
co-ordination and communication between different
organisations involved in providing care for someone
near the end of their life.
Preferred Priorities for Care (PPC)
This document is an example of an Advance Statement
and is designed to help people prepare for the future and
gives them an opportunity to think about, talk about and
write down their preferences and priorities for care at the
end of life.
Looking for care or support?
For independent, impartial information
on your care options, call this
Directory’s helpline on freephone
0800 389 2077 Publications
48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Useful local contacts
Gloucestershire County Council
Adult Social Care Helpdesk
Tel: 01452 426868
Open between 8.00am and 5.00pm Monday to Friday
Email: socialcare.enq@gloucestershire.gov.uk
www.gloucestershire.gov.uk/adults
Locality offices
Cheltenham Office
Sandford Park House, 39/ 41 London Road,
Cheltenham GL52 6XJ
Tel: 01242 532500
Cotswold Office
The Old School, 47 Lewis Lane,
Cirencester GL7 1EB
Tel: 01285 881000
Forest Office
Dean House, Station Street, Cinderford GL14 2JF
Tel: 01594 820500
Gloucester Office
Quayside House, Quayside Wing, Gloucester.
Tel: 01452 426000/Minicom: 01452 426006
Stow-on-the-Wold Office
Victoria House, Sheep Street,
Stow-on-the-Wold GL54 1AA
Tel: 01451 832272
Stroud Office
Health Centre, Beeches Green, Stroud GL5 4BH
Tel: 01453 760500
Tewkesbury Office
Tewkesbury Borough Council
Gloucester Road, Tewkesbury GL20 5TT
Tel: 01452 328200
2gether
Managing Memory 2gether is a service for people worried
about memory, people with dementia and carers of
people with dementia.
NHS Foundation Trust – Mental and Social Healthcare,
Rikenel, Montpellier,
Gloucester GL1 1LY
Tel: 01452 894000
Email: 2gether.comms@glos.nhs.uk
Web: www.2gether.nhs.uk
Cheltenham General Hospital
Sandford Road, Cheltenham GL53 7AN
Tel: 0300 422 2222
Gloucestershire Hospitals NHS Foundation Trust
1 College Lawn, Cheltenham GL53 7AG
Tel: 0300 422 2222
Gloucestershire Royal Hospital
Great Western Road, Gloucester GL1 3NN
Tel: 0300 422 2222
Health services
Gloucestershire Clinical Commissioning Group (CCG)
The CCG is responsible for buying local NHS services such
as emergency care services, operations or treatments that
can be planned in advance and mental health services.
A membership organisation including all 85 GP practices
in Gloucestershire, the practices fall within seven localities:
• Cheltenham
• North Cotswolds
• South Cotswolds
• Forest of Dean
• Gloucester City
• Stroud and Berkeley Vale
• Tewkesbury, Newent and Staunton
Sanger House, 5220 Valiant Court,
Gloucester Business Park, Brockworth,
Gloucester GL3 4FE
Tel: 0300 421 1950 Email: GLCCG.enquiries@nhs.net
Healthwatch Gloucestershire
Community House, 15 College Green,
Gloucester GL1 2LZ
Freephone: 0800 652 5193
Local landline: 01452 504989
Email: info@healthwatchgloucestershire.co.uk
Web: www.healthwatchgloucestershire.co.uk
Hours of business: Monday to Thursday: 9am – 5.15pm,
Friday: 9am – 5pm
SevaLine
A telephone helpline for people who speak Gujerati who
want to contact the Health and Social Care Helpdesk.
Tel: 01452 427000.
Open 9am - 5pm Monday to Friday.
For other languages you can use the Language Line
telephone interpreting service at all main County Council
offices: 0800 169 2879.
Visit www.carechoices.co.uk for further assistance with your search for care 49
Other useful contacts
Advocacy Trust Gloucestershire (ATGlos)
Helping people speak up for themselves – see page 44.
Suite 4, Westend Courtyard
Westend, Stonehouse, Gloucestershire GL10 3SL
Monday to Friday: 9.00am – 5.00pm, but appointments
can be made at other times.
Tel: 0845 051 1203 Email: admin@atglos.co.uk
Age UK (the combined Age Concern
and Help the Aged)
Bleak House, 26 Station Road, Gloucester GL1 1EW
Tel: 01452 422660
National advice line: 0800 169 6565
Web: www.ageuk.org.uk
Alzheimer’s Society
Works to improve the quality of life of people affected
by dementia. The Helpline is for anyone who is affected
by dementia or worried about their memory. Trained
advisers provide information, support, guidance and
signposting to other appropriate organisations.
National Dementia Helpline: 0300 222 1122
Gloucester office
Agriculture House, Greville Close, Sandhurst Road,
Gloucester GL2 9RG
Tel: 01452 525222
Email: gloucestershire@alzheimers.org.uk
Benefit Enquiry Line
Tel: 0800 88 22 00
Citizens Advice Bureau
Free, confidential, impartial advice.
Stroud and District
Unit 8, First Floor, Brunel Mall, London Road,
Stroud GL5 2BP Tel: 01453 762084
Crossroads Care
Discreet home care for people of all ages with a wide
range of different needs.
Forest of Dean and Herefordshire
Tel: 01594 823414 or email admin@crossroadsfd.org
Cheltenham and Tewkesbury
Tel: 01242 584844 or email info@crossroadscandt.org.uk
Stroud and Gloucester
Tel: 01453 755999
or email stroud.gloucester@crossroads.org.uk
Dementia Care Trust (DCT)
DCT is a consortium of private, voluntary and
independent sector social care and support providers.
Century House
100 London Road, Gloucester GL1 3PL
Tel: 01452 550066
Web: www.dct.org.uk
Gloucestershire Disability Forum
An independent forum of interested groups and
individuals who meet to discuss and act upon current
issues concerning disabled people in Gloucestershire.
Lifestyles Office
The Business Centre,
Suite 5 Innsworth Technology Park,
Innsworth, Gloucester GL3 1DL
Tel: 01452 530184
Gloucester Health Access Centre
Full range of primary care services.
Eastgate House, 121-131 Eastgate Street
Gloucester GL1 1PX
Tel: 01452 336290
Penderels Trust
Works in partnership with Gloucestershire County Council
to support adults and children who receive a Direct
Payment in the county to help them get the most out of
the care money they receive.
Unit 7, The Steadings Business Centre
Maisemore, Gloucester GL2 8EY
Tel: 0845 606 0312
Email: gloucestershire@penderelstrust.org.uk
Lower Slaughter
Boutique style
Care Homes in the
heart of Cheltenham
Pinehurst Residential Care
Home is a boutique style
care home located in the
Charlton Kings area of
Cheltenham. This converted
Victorian period property
has been refurbished to a
high standard and offers 19
bespoke ensuite facilities
over 3 floors.
Pinehurst Residential Care Home:
8/10 Lyefield Road West,
Cheltenham GL53 8HA
Tel: 01242 517730
Email: pinehurst@unitedincare.co.uk
Broadleas Residential Care
Home is a large detached
converted period property
situated in the prominent
Christchurch area of
Cheltenham. The home
has 20 rooms with ensuite
facilities throughout and
offers a tranquil homely
environment.
Broadleas Residential Care Home:
9 Eldorado Road,
Cheltenham GL50 2PU
Tel: 01242 256095
Email: broadleas@unitedincare.co.uk
Hawthorns Residential Care
Home is a double fronted
Victorian property located
on Christchurch Road.
The home enjoys views of
the playing fields of the
prestigious Cheltenham
Ladies College and is
within walking distance of
Montpellier.
Hawthorns Residential Care Home:
33 Christchurch Road,
Cheltenham, GL50 2NY
Tel: 01242 243394
Email: hawthorns@unitedincare.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 51
Sub heading
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Cheltenham
ALEXANDER HOUSE CARE HOME GCC
16 Tivoli Road, Cheltenham GL50 2TG
Tel: 01242 513525 OP LDA MH
ALSTONE HOUSE CARE HOME GCC
Alstone Lane, Cheltenham GL51 8HX
Tel: 01242 510079 OP D PD LDA MH SI
AMBLESIDE GCC GCPA
69 Hatherley Road,
Cheltenham GL51 6EG
Tel: 01242 522937 OP
ASTELL GCC GCPA
Overton Park Road,
Cheltenham GL50 3BT
Tel: 01242 529012 Advert inside back cover OP D
BAFFORD HOUSE GCC GCPA
Newcourt Road, Charlton Kings,
Cheltenham GL53 8DQ
Tel: 01242 523562 Advert page 52 OP D
BEECHCROFT
295 Gloucester Road, Cheltenham GL51 7AD
Tel: 01242 226960 LDA
BREDON VIEW GCC GCPA
24-26 Libertus Road, Cheltenham GL51 7EL
Tel: 01242 525087 Advert page 4 OP
BROADLEAS RESIDENTIAL CARE HOME GCC
9 Eldorado Road, Cheltenham GL50 2PU
Tel: 01242 256095 Advert page 50 OP D MH
CALDICOTT HOUSE GCC
27 Old Bath Road, Leckampton,
Cheltenham GL53 7QE
Tel: 01242 221343 LDA
CARETECH COMMUNITY SERVICES LTD
(BOUNCER’S LANE) GCC GCPA
87 Bouncer’s Lane, Prestbury,
Cheltenham GL52 5JB
Tel: 01242 572446 LDA
Georgian terraced houses
Cheltenham care homes
52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Evendine House is a unique and beautiful residential home with
an unrivalled local reputation for providing the highest quality care,
tailored to each resident’s personal requirements in a country house
hotel environment.
· Beautiful country house
hotel style accommodation
· “Simply brilliant” care team
· Relaxed, friendly and
enjoyable atmosphere
· “Fantastic” home cooked food
· 3 acres of gardens with superb
views of Malvern Hills
· A privately run home
with a real difference
Evendine Lane, Colwall, Malvern WR13 6DT
Tel: 01684 540225 Email: evendinecare@hotmail.co.uk
Web: www.evendinehousecare.co.uk
A beautiful care home
with a country house
hotel environment
Offering residential & respite care – Individual quality care assured
• Varied menus of freshlycooked,
nutritionally-balanced,
appealing meals;
• Dedicated owners with many
years’ experience in the field
of residential care;
• Committed, friendly,
well-qualified staff;
• Individually-decorated,
comfortable rooms, some
en-suite, equipped according
to residents’ personal needs;
• Attractive communal areas
where residents can participate
in a variety of stimulating,
enjoyable activities.
Situated in a wide, tree-lined road just a short distance from the centre
of Cheltenham, Dalkeith Residential Care Home is a substantial and
tastefully converted Victorian House set in 3/4 acre of gardens where
residents can relax in fine weather. The house has been imaginatively
converted to provide comfortable accommodation for up to 20
residents. Our emphasis is very much on providing residents with
the opportunity to enjoy a happy, safe and fulfilled life, with as much
independence as they wish.
Some of the main features of Dalkeith Residential Care Home are:
Tel: 01242 522209
DALKEITH RESIDENTIAL HOME
285 GLOUCESTER ROAD | CHELTENHAM | GL51 7AD
%DIIRUG+RXVH
Bafford House is a Residential Care Home located in the prestigious Charlton Kings area of
Cheltenham offering its service users a secure, relaxed and homely environment in which
their person centred care, well being and comfort are of prime importance.
Our staff are selected for their qualities of reliability, integrity, skills, friendliness and
professionalism. Please contact us to learn more of our excellent facilities and reputation.
Newcourt Road, Charlton Kings, Cheltenham, Glos GL53 8DQ Web: www.baffordhouse.co.uk
Tel: 01242 523562
Fax: 01242 238330
Email: info@baffordhouse.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 53
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
CARETECH COMMUNITY SERVICES LTD
(BROOKLYN ROAD) GCC GCPA
15 Brooklyn Road, Cheltenham GL51 8DT
Tel: 01242 581112 LDA
CHARGROVE LAWN GCC GCPA
Shurdington Road, Cheltenham GL51 4XA
Tel: 01242 862686 Advert page 4 OP
CHARLTON KINGS CARE HOME GCC GCPA
Moorend Road,
Cheltenham GL53 9AX
Tel: 01242 221445 OP LDA
DALKEITH RESIDENTIAL CARE HOME GCC GCPA
285 Gloucester Road,
Cheltenham GL51 7AD
Tel: 01242 522209 Advert page 52 OP D PD MH SI YA
DARLEY DALE CARE HOME GCC
35 Libertus Road, Cheltenham GL51 7EN
Tel: 01242 513389 OP D
DOWTY HOUSE GCC GCPA
St. Margarets Road, Cheltenham GL50 4EQ
Tel: 01242 520713 Advert inside back cover OP D
FAITHFULL HOUSE GCC GCPA
Suffolk Square, Cheltenham GL50 2DT
Tel: 01242 514319 Advert inside back cover OP D
GREENHILLS CARE
Astridge Road, Little Witcombe GL3 4SY
Tel: 01452 862554 Advert page 68 OP D
GYPSY CORNER CARE HOME GCC
Badgeworth Lane,
Cheltenham GL51 4UH
Tel: 01242 861374 OP D PD LDA MH SI
HAMPTON HOUSE
94 Leckhampton Road,
Cheltenham GL53 0BN
Tel: 01242 520527 Advert page 54 OP
HARRINGTON HOUSE GCC
180 Hatherley Road, Cheltenham GL51 6EW
Tel: 01242 522070 OP D PD LDA MH SI YA AD
HAWTHORNS RESIDENTIAL CARE HOME, THE GCC
33 Christchurch Road, Cheltenham GL50 2NY
Tel: 01242t 243394 Advert page 50 OP D MH
HOLLY HOUSE GCC
303 Gloucester Road, Cheltenham GL51 7AR
Tel: 01242 522404 PD LDA MH
KNIGHTSBRIDGE LODGE GCC GCPA
Knightsbridge Green, Knightsbridge,
Cheltenham GL51 9TA
Tel: 01242 680168 Advert page 54 OP
Cheltenham care homes continued
Neptune’s Statue and Fountain
54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
We are please to off er 24 hour personalised care given by
carefully selected staff , trained to meet individual care
requirements, sensitive to the need to preserve dignity,
improve independence and increase the quality of life for
all our twenty-two residents.
• Pleasant family
atmosphere
• Home cooking
• Short and long stay
• Visiting chiropodist,
clergy and hairdresser
• Social activities
• Own furniture welcome
Knightsbridge Lodge is family run, dedicated to respect and
promote residents rights, dignity and privacy, giving maximum
opportunity to exercise personal autonomy and choice. An
attractive well maintained garden surround the tastefully
decorated home, which has bedrooms on two fl oors accessed
by passenger lift . It provides two lounges and a light airy dining
room with well equipped bathrooms and a shower room.
Please contact the Registered Manager Nicholas Coates
for further information
.QLJKWVEULGJH/RGJH
Knightsbridge Lodge Knightsbridge Green,
Cheltenham, Glos GL51 9TA
Tel: 01242 680168 Email: knightsbridge.lodge@btinternet.com
RESIDENTIAL HOME FOR THE ELDERLY
Discover our unique setting and celebrate
the next chapter in your life
• Caring and professional staff on hand whenever you need them -
24 hours a day
• Enjoy new friendships in our supportive and comfortable setting
• Spend the day how you please - knowing our capable hands are
close by at all times
• Daily activities and entertainment
• Freshly prepared meals
For more information call 01242 520527
or visit our website www.HamptonHouseCare.co.uk
Hampton House, 94 Leckhampton Road, Cheltenham GL53 0BN
Don’t struggle at home alone - come and enjoy the Hampton House experience
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 55
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
SHAFTESBURY PLACE GCC
52 Marsland Road, Cheltenham GL51 0JA
Tel: 01242 227818 PD LDA YA
SHURDINGTON ROAD CARE HOME GCC
97a Shurdington Road, Cheltenham GL53 0JQ
Tel: 01242 578922 LDA
ST GEORGE’S GCC
Well Close House, Lansdown Parade,
Cheltenham GL50 2LH
Tel: 01242 227701 OP D PD LDA MH SI YA
TEWKESBURY VIEW CARE HOME GCC
Cleeve Hill, Cheltenham GL52 3PW
Tel: 01242 672043 LDA
VICARAGE, THE
59 Andover Road, Tivoli, Cheltenham GL50 2TS
Tel: 01242 521918 OP PD LDA
WINSTONIAN HOUSE CARE HOME GCC GCPA
38-42 All Saints Road,
Cheltenham GL52 2EZ
Tel: 01242 577927 Advert page 4 OP
KNOLE, THE GCC
23 Griffiths Avenue, Cheltenham GL51 7BE
Tel: 01242 526978 PD LDA MH SI AD
MANCHESTER COURT GCC
77 Clarence Street, Cheltenham GL50 3LB
Tel: 01242 523510 OP MH
NAZARETH HOUSE GCC
London Road, Charlton Kings,
Cheltenham GL52 6YJ
Tel: 01242 516361 OP
NEW ROAD, 1
Woodmancote, Cheltenham GL52 9PX
Tel: 01242 678284 LDA
OAKHAVEN RESIDENTIAL CARE HOME GCC GCPA
136-140 Hales Road,
Cheltenham GL52 6TB
Tel: 01242 528377 Advert page 56 OP
ORCHARD LEIGH GCC
Hayden Road, Cheltenham GL51 0SN
Tel: 01242 523848 OP LDA YA
PINEHURST RESIDENTIAL CARE HOME GCC
8/10 Lyefield Road West, Charlton Kings,
Cheltenham GL53 8HA
Tel: 01242 517730 Advert page 50 OP D MH
QUEENS RETREAT GCC
7 Russet Road, Cheltenham GL51 7LN
Tel: 01452 554120 LDA MH YA
QUEENSBRIDGE HOUSE GCC GCPA
63 Queens Road, Cheltenham GL50 2NF
Tel: 01242 519690 Advert page 58 OP D PD YA
RAVENSWOOD HOUSE GCC GCPA
Lansdown Road, Westall Green,
Cheltenham GL50 2JA
Tel: 01242 256900 OP D PD SI YA
ROYAL COURT GCC GCPA
Fiddlers Green Lane, Cheltenham GL51 0SF
Tel: 01242 221853 OP PD
Cheltenham care homes continued
residential care home
oakhaven
136-140 Hales Road, Cheltenham | Tel: 01242 528377 | www.oakhaven-rch.co.uk
Proud to be
your friend
and carer...
If home is where the heart is, then you’ve come to
the right place! Oakhaven is the heart of a caring and
friendly community which offers our residents as much
independence as they want.
Privately owned and family run for over 25 years,
we have developed a strong and enviable reputation
amongst the local community and care professionals as
one of the highest quality care providers of residential
care for the elderly.
But don’t take our word for it, come and see for
yourself what Oakhaven has to offer. Meet our team,
talk to some residents, stay for a day.
www.oakhaven-rch.co.uk
=SY´PP½RHMXVIJVIWLMRKP]HMJJIVIRXFYXVIEWWYVMRKP]
homely. Your home from home.
Please telephone or visit our website for the fuller picture.
01242 528377
www.oakhaven-rch.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 57
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ASTLEY HOUSE CARE HOME WITH NURSING GCC
Lypiatt Lodge, Lypiatt Road, Cheltenham GL50 2SY
Tel: 0845 345 5742 OP D PD SI
AVONDALE NURSING HOME
IN CHELTENHAM GCC
21 Eldorado Road, Cheltenham GL50 2PU
Tel: 01242 232012 OP D
BADGEWORTH COURT CARE CENTRE GCC GCPA
Badgeworth, Cheltenham GL51 4UL
Tel: 01452 401055 Advert page 8 OP D PD YA
BARRINGTON LODGE NURSING HOME
138 Cirencester Road, Charlton Kings,
Cheltenham GL53 8DS
Tel: 01242 263434 OP
BAY TREE COURT IN PRESTBURY GCC
High Street, Prestbury, Cheltenham GL52 3AU
Tel: 01242 236000 OP
CLEEVE HILL NURSING HOME GCC GCPA
Cleeve Hill, Cheltenham GL52 3PW
Tel: 01242 672022 Advert page 64 OP D PD
GLOUCESTERSHIRE HOUSE GCC
Charlton Lane, Leckhampton, Cheltenham GL53 9HD
Tel: 01242 512569 PD YA
GRANGE CARE CENTRE, THE
Pilley Lane, Leckhampton, Cheltenham GL53 9ER
Tel: N/A OP D
GRANLEYS, THE GCC
21 Griffiths Avenue, Cheltenham GL51 7BE
Tel: 01242 521721 LDA
GREVILL HOUSE (OSJCT) GCC GCPA
279 London Road, Charlton Kings,
Cheltenham GL52 6YL
Tel: 01242 512964 Advert page 34 OP
HATHERLEY GRANGE NURSING HOME GCC
26 St Stephens Road, Tivoli, Cheltenham GL51 3AA
Tel: 01242 251321 OP D MH
JUBILEE LODGE (OSJCT) GCC GCPA
Meadow Way, Bourton-on-the-Water,
Cheltenham, Gloucestershire GL54 2GN
Tel: 01451 830843 Advert page 34 OP D PD YA
MONKSCROFT CARE CENTRE GCC GCPA
Shelley Road, Cheltenham GL51 7DP
Tel: 01242 505010 OP D PD SI YA
ORCHARD HOUSE (OSJCT) GCC GCPA
Woodman’s Way, Bishops Cleeve,
Cheltenham GL52 8DP
Tel: 01242 672028 Advert page 34 OP YA
OVERTON HOUSE
Overton Road, Cheltenham GL50 3BN
Tel: 01242 234635 PD LDA SI YA
ST FAITH’S NURSING HOME GCC GCPA
Malvern Road, Cheltenham GL50 2NR
Tel: 01242 240240 Advert inside back cover OP D
SUMMERFIELD NURSING UNIT GCC
58 Whittingham Road, Cheltenham GL50 2NY
Tel: 01242 259266 OP D PD SI YA AD
WINDERMERE ROAD NURSING HOME GCC
62-66 Windermere Road, Cheltenham GL51 3PH
Tel: 01242 242684 LDA
WINDSOR STREET CARE CENTRE
35-37 Windsor Street, Cheltenham GL52 2DG
Tel: 01242 545150 OP D PD SI YA
Cheltenham care homes with nursing
With so many providers
to choose from, where do
you start?
www.carechoices.co.uk
can help you out.
• search care providers quickly
and easily
• search by postcode/town
and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos
and direct website links
for hundreds of providers
• request a brochure
• checklists to take with
you when you visit 
Sub heading
The Honeybourne Club
at Queensbridge House
Day Care and Memory Club for Adults with Dementia
Opening times are 8.00 am to 6.00 pm Monday to Friday
for either full days or half day sessions
Queensbridge Care Limited
Queensbridge House
63 Queens Road
Cheltenham
Gloucestershire GL50 2NF
Tel: 01242 519 690
Fax: 01242 539 059
Email: info$queensbridgecare.co.uk
Visit: www.queensbridgecare.co.uk
Specialists in Supporting People with Dementia
Queensbridge House
Provides high quality residential dementia care through our
highly qualifi ed experienced professional care team.
Visit www.carechoices.co.uk for further assistance with your search for care 59
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ENSTONE HOUSE GCC
Cox Lane, Chipping Norton,
Oxfordshire OX7 4LF
Tel: 01608 677375 OP D
FOUR SEASONS GCC
Back Lane, Mickleton,
Chipping Campden GL55 6SJ
Tel: 01386 438300 OP
GLOUCESTERSHIRE OLD PEOPLES
HOUSING SOCIETY
Watermoor House, Watermoor Road,
Cirencester GL7 1JR
Tel: 01285 654864 OP
HF TRUST - 7 WATERLOO ROAD GCPA
7 Waterloo Road, Bidford-on-Avon, Alcester,
Warwickshire B50 4JP
Tel: 01789 772141 LDA
BADGERS CROFT CARE HOME GCC
Pear Tree Close, Chipping Campden GL55 6DB
Tel: 01386 841219 LDA
BEECH HAVEN CARE HOME GCC
77 Burford Road, Chipping Norton,
Oxfordshire OX7 5EE
Tel: 01608 642766 OP D
BEECH VIEW CARE HOME GCC
14 The Plies, Fairford, Gloucestershire GL7 4AJ
Tel: 01285 712437 LDA
CEDARS, THE (OS JCT) GCC
High Street, Purton, Wiltshire SN5 4AF
Tel: 01793 772036 Advert page 34 OP D MH
DORIS WATTS CARE HOME, THE GCC
79 Milestone Road, Carterton, Oxfordshire OX18 3RL
Tel: 01993 844103 OP D YA
Cotswolds and Cirencester
Cotswolds and Cirencester care homes
Costswold Stone Houses
60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
RISE CARE HOME, THE GCC
3-4 The Rise, Shipton Oliffe, Cheltenham GL54 4JQ
Tel: 01242 820664 LDA
STAINSBRIDGE HOUSE GCC
101 Gloucester Road, Malmesbury, Wiltshire SN16 0AJ
Tel: 01666 823757 OP D MH
ZAPUZINO GCC
205 Alexander Drive, Cirencester GL7 1UH
Tel: 01285 651057 LDA YA
HF TRUST - NEWCROFT GCC
2 Newcroft, 2 Todenham Road,
Moreton-In-Marsh GL56 9NJ
Tel: 01608 652731 LDA
HF TRUST - OLD QUARRIES GCC GCPA
Rectory Lane, Avening, Tetbury GL8 8NJ
Tel: 01453 832201 LDA
MACARTHUR ROAD CARE HOME GCC
32-33 MacArthur Road, Northleach GL54 3HS
Tel: 01451 860237 LDA
MADLEY PARK HOUSE (OS JCT) GCC
Madley Way, Witney, Oxfordshire OX28 1AT
Tel: 01993 890720 Advert page 34 OP D
OAK TREE MEWS GCC
Hospital Road West, Moreton-in-Marsh GL56 0BL
Tel: 01608 650797 OP
PRIORY, THE GCC
The Chipping, Tetbury GL8 8ET
Tel: 01666 502332 Advert page 20 OP D
Cotswolds and Cirencester care homes continued
‘With 20 years of knowledge and experience,
Quinton House Nursing Home is truly a place
for your loved ones.’
Quinton House, Main Road, Lower Quinton, Stratford-upon-Avon CV37 8RY.
01789 720247 Email: info@quintonhouse.net and find us on www.carehome.co.uk
NEWLY OPENED Quinton Gardens NURSING HOME
• 14 large single ensuite bedrooms
• Large TV with built in DVD
• Personnel Phones in each room
• Electric Profile Beds
• Built in ceiling hoists
• Jacuzzi spa bath
• Wi-Fi access
• Homemade meals
• Large landscape gardens
• Daily individualised activities
At Quinton House Nursing Home the views are beautiful.
Making for a home from home, friendly comfortable
environment. All staff are professional and friendly towards
residents, encouraging them to live full lives and retain control
of their own daily routine, and so be able to enjoy privacy, dignity
and individuality. Carers want residents to feel right at home.
The spacious accommodation is divided into lounges, dining
rooms and a beautiful conservatory to provide intimate areas
for relaxing and socialising. All rooms, including companion
rooms, are light and airy, have en-suite facilities, televisions,
telephone points and a nurse call system within easy reach.
The person centered care home
Please do not hesitate to contact us
should you require further information.
Wanda Tebby - Home Manager
Hazel Morris - Administrator
Main Road, Lower Quinton,
Stratford-upon-Avon, Warwickshire CV37 8RY
Telephone: 01789 720337 or 720247
Email: info@quintonhouse.net
or wanda@quintonhouse.net
Providing High
Quality Care
Visit www.carechoices.co.uk for further assistance with your search for care 61
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ASHGROVE HOUSE NURSING HOME GCC
63 Station Road, Purton, Swindon SN5 4AJ
Tel: 01793 771449 OP D PD YA
ASHLEY HOUSE NURSING HOME GCC GCPA
118 Trafalgar Road, Cirencester GL7 2ED
Tel: 01285 650671 OP
BROMPTON HOUSE
RESIDENTIAL & NURSING HOME GCC
Station Road, Broadway, Worcestershire WR12 7DE
Tel: 01386 853473 OP D PD
CEDAR COURT CARE HOME GCC
60 Moorland Road, Witney, Oxfordshire OX28 6LG
Tel: 01993 703536 OP D PD YA
COTSWOLD, THE GCC
Woodside Drive, Bradwell Village, Burford, Oxfordshire OX18 4XA
Tel: 01993 824225 OP
COXWELL HALL AND MEWS NURSING HOME GCC
Fernham Road, Faringdon, Oxfordshire SN7 7LB
Tel: 01367 242985 OP D PD SI
ELM GROVE NURSING HOME GCC GCPA
Somerford Road, Cirencester GL7 1TX
Tel: 01285 653057 OP D
HOMESTEAD, THE GCC
24 Flax Crescent, Carterton, Oxfordshire OX18 1NA
Tel: 01933 845754 OP D
HUNTERS CARE CENTRE GCC GCPA
Cherry Tree Lane, Cirencester GL7 5DT
Tel: 01285 601334 Advert page 8 OP D
HYPERION HOUSE GCC
London Street, Fairford GL7 4AH
Tel: 01285 712349 OP PD MH SI
ILSOM HOUSE RESIDENTIAL AND
NURSING HOME GCC
Ilsom, Tetbury GL8 8RX
Tel: 01666 504131 OP PD
KINGSLEY HOUSE GCC
Gumstool Hill, Tetbury GL8 8DG
Tel: 01666 503333 OP D PD SI
LANGSTON, THE GCC
Station Road, Kingham, Chipping Norton,
Oxfordshire OX7 6UP
Tel: 01608 731732 OP PD
MILL HOUSE GCC GCPA
55 Sheep Street, Chipping Campden GL55 6DR
Tel: 01386 848990 OP
NATIONAL STAR COLLEGE - ULLENWOOD GCC
Ullenwood, Cheltenham GL53 9QU
Tel: 01242 527631 PD LDA SI YA
NEWLANDS NURSING CARE CENTRE GCC
Evesham Road, Stow-on-the-Wold,
Gloucestershire GL54 1EJ
Tel: 01451 870077 OP PD SI
NORTHLEACH COURT CARE HOME
WITH NURSING GCC
High Street, Northleach GL54 3PQ
Tel: 0845 345 5746 OP D PD SI
OLD PREBENDAL HOUSE, THE GCC
Station Road, Shipton-Under-Wychwood,
Chipping Norton, Oxfordshire OX7 6BQ
Tel: 01993 831888 OP PD SI
PARK VIEW NURSING HOME GCC
Broad Bush, Blunsdon, Swindon SN26 7DH
Tel: 0844 381 4160 OP
PATERNOSTER HOUSE (OS JCT) GCC GCPA
Watermoor Road, Cirencester GL7 1JR
Tel: 01285 653699 Advert page 34 OP
QUINTON HOUSE NURSING HOME GCC
Lower Quinton, Stratford-upon-Avon CV37 8RY
Tel: 01789 720247 Advert page 60 OP D
SOUTHERNDOWN GCC
Worcester Road, Chipping Norton OX7 5YF
Tel: 01608 644129 OP D MH
WHITE LODGE, THE GCC
Braydon, Swindon SN5 0AD
Tel: 01666 860381 OP D PD YA
Cotswolds and Cirencester care homes with nursing
62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean
BRIARS CARE HOME, THE GCC
Naas Lane, Lydney GL15 5AS
Tel: 01594 844728 LDA
BROOK LODGE GCC
Latchen, Longhope GL17 0QA
Tel: 01452 830614 LDA YA
BYRE, THE GCC
Allaston Court Farm, Court Road, Lydney GL15 5SR
Tel: 01594 844244 PD LDA SI
APPLE ORCHARD GCC
The Green, Newnham GL14 1AQ
Tel: 01594 516582 LDA
BIRCHAMS GRANGE GCC
Clenchers Lane, Eastnor, Ledbury,Herefordshire HR8 1RW
Tel: 01531 632925 OP D PD
BIRCHES GROVE GCC
14 Fairmoor Close, Parkend, Lydney GL15 4HB
Tel: 01594 564081 LDA MH YA
Forest of Dean care homes
Chaxhill Hall Residential Home
for the Elderly
7HO
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SHDFHIXOKDYHQIRU\RXUORYHGRQHV
%HDXWLIXOÁRZHUJDUGHQVZLWKYLHZVRIRSHQFRXQWU\VLGHVSDFLRXV
HQVXLWHEHGURRPVDQGDZLGHUDQJHRIDFWLYLWLHVIRUUHVLGHQWVWRHQMR\
3OHDVHFDOOWRÀQGRXWPRUHRUIHHOIUHHWRYLVLWXVDWDQ\WLPHQR
DSSRLQWPHQWQHFHVVDU\
Waterwheel at the Dean Heritage Centre
Visit www.carechoices.co.uk for further assistance with your search for care 63
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes continued
LAWFORD HOUSE RESIDENTIAL HOME GCC
Walford Road, Ross-on-Wye, Herefordshire HR9 5PQ
Tel: 01989 566811 OP D PD SI
LEDBURY ABI TRANSITIONAL LIVING UNIT GCC
Ledbury Community Health & Care Centre,
Market Street, Ledbury, Herefordshire HR8 2AQ
Tel: 01531 637618 PD SI YA
LEDBURY NURSING HOME GCC
Ledbury Community Health & Care Centre,
Market Street, Ledbury, Herefordshire HR8 2AQ
Tel: 01531 637600 OP PD
LONGCROFT COTTAGE GCC
Longcroft Farm, Blaisdon Road,
Westbury-on-Severn GL14 1LS
Tel: 01452 760747 LDA SI
MANTLEY CHASE RESIDENTIAL CARE GCC GCPA
Ross Road, Newent GL18 1QY
Tel: 01531 822112 OP LDA YA
MARKET PLACE GCC
29 Market Place, Coleford GL16 8AA
Tel: 01594 834595 LDA YA
MARSDEN HOUSE GCC
Whitchurch, Ross-on-Wye, Herefordshire HR9 6DJ
Tel: 01600 890869 D SI
OAK HOUSE TRUST LTD GCC GCPA
Oak House, Newland, Coleford GL16 8NJ
Tel: 01594 832218 OP LDA SI
OLD RECTORY, THE GCC
School Lane, Church Road,
Longhope GL17 0LJ
Tel: 01452 831135 OP D PD
OLD VICARAGE, THE (BLAKENEY) GCC
Church Square, Blakeney GL15 4DS
Tel: 01594 517098 LDA
ORCHARDS, THE GCC GCPA
Stowfield, Lower Lydbrook GL17 9PD
Tel: 01594 861137 OP PD LDA SI YA
CHAPEL VIEW
89a St Whites Road, Cinderford GL14 3HA
Tel: 01594 824400 LDA YA
CHAXHILL HALL GCC
Chaxhill, Nr Westbury-on-Severn GL14 1QW
Tel: 01452 760717 Advert page 62 OP
CHEPSTOW HOUSE GCC
Old Maids Walk, Ross-on-Wye,
Herefordshire HR9 5HB
Tel: 01989 566027 OP D PD LDA MH SI YA
COTTAGE CARE HOME, THE GCC
The Cottage, Old Hill, Longhope GL17 0PF
Tel: 01452 830373 LDA
GANAREW HOUSE GCC
Ganarew, Monmouth, Gwent NP25 3SS
Tel: 01600 890273 OP D
GATWICK HOUSE GCC GCPA
Upper Rodley Road, Bollow GL14 1QU
Tel: 01452 760164 OP LDA YA
HIGHFIELD RESIDENTIAL HOME GCC
Culver Street, Newent GL18 1JA
Tel: 01531 821007 OP
HILL ASH HOUSE GCC
Ledbury Road, Newent, Gloucestershire GL18 2DB
Tel: 01531 892980 OP D SI
HILLTOP GCC GCPA
Ridge Walk, Ruardean Hill GL17 9AY
Tel: 01594 861137 PD LDA SI YA
HOBBITS HOLT GCC
156 Ruspidge Road, Cinderford GL14 3AP
Tel: 01594 823554 LDA YA
KEEPER’S COTTAGE GCC
Falcon Lane, Ledbury, Herefordshire HR8 2JN
Tel: 01531 670772 LDA
LAURELS RESIDENTIAL HOME, THE GCC GCPA
Main Road, Huntley GL19 3EA
Tel: 01452 831484 OP
Cleeve Hill Nursing Home | Cheltenham | Gloucestershire | GL52 3PW
Part of the Cleeve Care Group
Call 01242 672 022 | cleevehillnursinghome.co.uk
This flagship
home in
Cheltenham is set
in a spectacular
location with
panoramic views
and offers full
time nursing
care, respite care
and end of life
care as well as a
dedicated brain
injury unit.
In addition
to tastefully
decorated
rooms, à la carte
restaurant dining,
modern facilities
and a hydro
massage unit, the
home places a
strong emphasis
on activities and
social interaction.
Three Ashes House | Ledbury Road | Newent | Gloucester | GL18 1DE
Call 01531 820 226 | threeashescare.co.uk
Three Ashes Care
Home provides
a welcoming,
homely
environment
with excellent
care facilities and
fine dining. We
also offer wide
ranging daily
activities for
residents.
Supported by
attentive and
caring staff, our
ethos is to help
our residents to
remain in control
of their own lives
and recognise
everyone’s wish
for independence,
freedom of
choice, privacy
and dignity.
Where Excellence Comes as Standard
Visit www.carechoices.co.uk for further assistance with your search for care 65
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes continued
Forest of Dean care homes with nursing
SYDENHAM HOUSE RESIDENTIAL HOME GCC
Sydenham House, High Street,
Blakeney GL15 4EB
Tel: 01594 517015 OP
THREE ASHES RESIDENTIAL CARE HOME GCC GCPA
Ledbury Road, Newent GL18 1DE
Tel: 01531 820226 Advert page 64 OP D PD SI
TITHE BARN GCC
Upper Moraston, Selleck, Ross-on-Wye,
Herefordshire HR9 6RE
Tel: 01989 730491 LDA YA
VICTORIA STREET, 119 GCC
Cinderford GL14 2HU
Tel: 01594 827043 LDA
WEIR END HOUSE
Glewstone, Ross-on-Wye, Herefordshire HR9 6AL
Tel: 01989 567711 LDA YA
WEST BANK RESIDENTIAL HOME GCC
Walford Road, Ross-on-Wye, Herefordshire HR9 5PQ
Tel: 01989 562741 OP D PD
WHITCHURCH HOUSE GCC
Whitchurch, Ross-on-Wye, Herefordshire HR9 6BZ
Tel: 01600 890655 OP
YEW TREE HOUSE GCC GCPA
Church Square, Blakeney, Gloucester GL15 4DX
Tel: 01594 517023 PD LDA
ORCHARD TRUST, THE - SEVENOAKS GCPA
Lords Hill, Coleford GL16 8BG
Tel: 01594 861137 PD LDA SI YA
POUND FARM GCC
Gorsley, Ross-on-Wye, Herefordshire HR9 7SL
Tel: 01989 720546 LDA
PROSPECT HOUSE GCC GCPA
Prospect Road, Cinderford GL14 2DY
Tel: 01594 826246 OP D PD LDA SI YA
RED HOUSE GCC
65 Ruspidge Road, Cinderford GL14 3AW
Tel: 01594 822100 LDA YA
RIVERSIDE HOUSE GCC
Quay Lane, Broadoak, Newnham GL14 1JE
Tel: 01594 516291 LDA
STABLE COTTAGE
Upper Moraston, Sellack, Ross-on-Wye,
Herefordshire HR9 6RE
Tel: 01989 730491 LDA YA
STEPPING STONES GCC
Riverside Lane, Broadoak, Newnham GL14 1JF
Tel: 01594 760304 PD LDA SI
SUNNYSIDE HOUSE GCC
Main Road, Birdwood,
Gloucestershire GL19 3EH
Tel: 01452 750491 LDA
BROCKHAMPTON COURT
CARE HOME WITH NURSING GCC
Brockhampton, Hereford HR1 4TQ
Tel: 01989 740239 OP PD
CASTLEFORD HOUSE NURSING HOME GCC
Castleford Gardens, Tutshill, Chepstow,
Gloucestershire NP16 7LF
Tel: 01291 629929 OP D PD MH
COOMBS, THE (OS JCT) GCC GCPA
The Gorse, Coleford, Gloucestershire GL16 8QE
Tel: 01594 833200 Advert page 34 OP
DEAN GRANGE
Elton Corner, Broadoak GL14 1JG
Tel: 01452 762908 LDA
Coate Water Care is a family run business that
provides a high quality care service in all our
Nursing, Residential and Dementia care homes.
Choose the right home, with care, for you or an elderly loved one
• We provide 24 hour nursing, residential and specialist dementia care
• Specialist care for clients with end of life, palliative care needs
• Respite care available
• Qualified and experienced personal care staff
• All food is freshly prepared on premises to restaurant standards
• Our bedrooms are spacious and all have en-suite facilities and TV’s
• Organised entertainment and outings
• Engaging and appropriate activities and hobbies
• Attractive secure gardens
• Hair and beauty treatments
• Free internet usage
• Visiting chiropodist
To find out more please call
01452 500005
visit our website
www.coatewatercare.co.uk
or send us an email to
info@coatewatercare.co.uk
CHAPEL HOUSE CARE CENTRE
Horton Road, Gloucester opening May 2014
CHAPEL HOUSE CARE CENTRE
Visit www.carechoices.co.uk for further assistance with your search for care 67
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes with nursing continued
RODLEY HOUSE (OS JCT) GCC GCPA
Harrison Way, Lydney GL15 5BB
Tel: 01594 842778 Advert page 34 OP
SEDBURY PARK GCC
Sedbury, Chepstow, Monmouthshire NP16 7EY
Tel: 01291 627127 OP D YA
STANLEY HOUSE GCC
Bosbury, Ledbury HR8 1HB
Tel: 01531 640840 PD MH YA
STEPPING STONES GCC
Bromsberrow Road, Redmarley GL19 3JU
Tel: 01531 650880 LDA MH
TOWNSEND HOUSE (OS JCT) GCC GCPA
Court Farm Lane, Mitcheldean GL17 0AY
Tel: 01594 542611 Advert page 34 OP LDA YA
WESTBURY COURT (OS JCT) GCC
Westbury-on-Severn GL14 1PD
Tel: 01452 760429 Advert page 34 OP
ELMS CARE HOME WITH NURSING, THE GCC
Staunton, Coleford, Gloucestershire GL16 8NX
Tel: 0845 345 5793 OP D PD SI
EUROCLYDON NURSING HOME GCC GCPA
Hawthorns, Drybrook GL17 9BW
Tel: 01594 543982 Advert below OP PD
FOREST COURT NURSING HOME GCC
Bradley Court Road, Mitcheldean GL17 0DR
Tel: 01989 750775 D MH
HAZELHURST NURSING HOME GCC
Bishopswood, Ross-on-Wye, Herefordshire HR9 5QX
Tel: 01600 890600 OP D PD
MANOR HOUSE NURSING HOME, THE GCC
Ross Road, Longhope GL17 0LL
Tel: 01452 830291 Advert inside front cover OP
MILESTONES
9 Commercial Street, Cinderford GL14 2RP
Tel: 01594 825777 LDA
Euroclydon Nursing Home is located
on an elevated position in the heart
of Forest of Dean, with breath taking
views of the surrounding areas. It has
extensive grounds and provides an
atmosphere that is homely, friendly
and caring.
EUROCLYDON NURSING HOME
Registered Home offering Nursing, Elderly
and Dementia Care for over 65 years of age.
Long Term, Short Breaks and Day Care.
· We pride ourselves on our homely environment
· Long term staff some with more with 25 years
service providing individualised care
· We work closely with external professionals
· Regular visits by local doctors
· Monthly visits by the local clergy
· Hairdressing and chiropody service available
· Variety of daily activities and weekly
minibus trips
· Excellent variety of home cooked food
· Laundry facilities for all our residents
“A lively and fun place for all.”
Euroclydon Nursing Home,
Springfields, Drybrook, Glos GL17 9BW
For further information
please contact us to organise a visit:
Tel: 01594 543982
Email: chantry.homes@gmail.com
Web: www.chantryhomes.com
68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ALFRED STREET RESIDENTIAL CARE GCC GCPA
12 Alfred Street, Gloucester GL1 4DF
Tel: 01452 537102 OP LDA YA
ASPIRATIONS RESIDENTIAL SOUTHWEST
76 Church Road, Loglevens,
Gloucester GL2 0AA
Tel: 01452 540156 LDA MH
AVALON RESIDENTIAL HOME GCC
17 Barnwood Road, Gloucester GL2 0RZ
Tel: 01452 417400 OP
BATHURST LODGE RESIDENTIAL CARE GCC GCPA
74 Bathurst Road, Gloucester GL1 4RJ
Tel: 01452 552683 OP LDA YA
BRAMBLE HOUSE GCC GCPA
96a-98 Stroud Road, Gloucester GL1 5AJ
Tel: 01452 521018 OP D
ABBEYMEAD LODGE GCC GCPA
Abbeymead Avenue, Abbeymead,
Gloucester GL4 5GR
Tel: 01452 763600 PD LDA YA
ALEXANDRA HOUSE (GLOUCESTER) GCC
2 Alexandra Road, Gloucester GL1 3DR
Tel: 01452 418575 PD LDA YA
Gloucester
Gloucester care homes
Beautiful Accommodation • En-Suite Bedrooms • Homely Atmosphere
Freshly Prepared Food • Activities • Respite Care • 4XDOLäHG([SHULHQFHG6WDII
Beautiful Accommodation • En-Suite Bedrooms • Homely Atmosphere
Freshly Prepared Food • Activities • Respite Care • 4XDOLäHG([SHULHQFHG6WDII
24 Hour Residential Care In A Small Home 24 Hour Residential Care In A Small Home
Chestnut Care • 01452 546 204 • www.chestnutcaregloucester.co.uk
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Chestnut Care • 01452 546 204 • www.chestnutcaregloucester.co.uk
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Gloucester Docks
Visit www.carechoices.co.uk for further assistance with your search for care 69
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes continued
BRANKSOME HOUSE GCC GCPA
26 Tuffley Avenue, Gloucester GL1 5LX
Tel: 01452 535360 Advert page 29 OP D PD LDA MH SI YA
CATHEDRAL VIEW
Archdeacon Street, Gloucester GL1 2QX
Tel: 01452 303248 OP PD LDA
CAVENDISH CARE HOME GCC GCPA
301 Stroud Road, Gloucester GL1 5LF
Tel: 01452 521896 OP D
CEDARS, THE GCC
144 London Road, Gloucester GL2 0RS
Tel: 01452 310727 LDA MH YA
CHESTNUT CARE GCC
20 Podsmead Road, Gloucester GL1 5PA
Tel: 01452 546204 Advert page 68 OP D
CHOSEN COURT GCC GCPA
Hucclecote Road, Gloucester GL3 3TX
Tel: 01452 616888 LDA
COOMBE END CARE HOME GCC
184 Hucclecote Road, Hucclecote, Gloucester GL3 3SJ
Tel: 01452 617193 LDA
COPPICE HOUSE
Main Road, Huntley, Gloucester GL19 3DZ
Tel: 01452 831196 LDA
DENMARK LODGE GCC
38 Denmark Road, Gloucester GL1 3JQ
Tel: 01452 311102 LDA YA
EDWARD HOUSE GCC
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316968 LDA YA
ELMBRIDGE RESIDENTIAL CARE HOME GCC GCPA
21 Elmbridge Road, Gloucester GL2 0NY
Tel: 01452 524147 OP D MH
ELMLEA GCC GCPA
99 London Road, Gloucester GL1 3HH
Tel: 01452 550438 OP PD LDA YA
FERN CROFT GCC
14 Heathville Road, Gloucester GL1 3DS
Tel: 01452 505803 LDA YA
GLOSCARE
23 Carmarthen Street, Gloucester GL1 4SX
Tel: 01452 522335 LDA
GRANGE, THE GCC GCPA
15 Holmwood Drive, Gloucester GL4 0PS
Tel: 01452 312372 OP LDA YA
GREAT WESTERN COURT
33a Millbrook Street, Gloucester GL1 4BG
Tel: 01452 423495 OP PD
GUILD HOUSE RESIDENTIAL HOME GCC GCPA
2a Denmark Road, Gloucester GL1 3HW
Tel: 01452 525098 OP D
HANNACOTT GCC GCPA
Abbeymead Avenue, Abbeymead,
Gloucester GL4 5GR
Tel: 01452 615539 PD LDA YA
HATHERLEY ROAD
RESIDENTIAL HOME GCC GCPA
59 Hatherley Road, Gloucester GL1 5LB
Tel: 01452 537633 OP LDA YA
HEIGHTON HOUSE GCC
19 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 380014 LDA YA
HIGHFIELD HOUSE (GLOUCESTER)
104 Eastern Avenue,
Gloucester GL4 4LW
Tel: 01452 507677 LDA YA
HORTON HOUSE RESIDENTIAL
CARE HOME GCC GCPA
1 Horton Road, Gloucester GL1 3PX
Tel: 01452 524615 OP
JASPER LODGE
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316969 LDA YA
70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes continued
PODSMEAD ROAD, 14 GCC GCPA
Gloucester GL1 5PA
Tel: 01452 314262 LDA
REBE GCC GCPA
41 Holbeach Drive, Kingsway, Gloucester GL2 2BF
Tel: 01452 722125 LDA MH
RED HOUSE, THE GCC GCPA
25 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 386896 D LDA MH SI YA
REDLANDS ACRE CARE HOME GCC GCPA
35 Tewkesbury Road, Longford, Gloucester GL2 9BD
Tel: 01452 507248 Advert page 4 OP
RETREAT, THE GCC
116 Bristol Road, Quedgeley,
Gloucester GL2 4NA
Tel: 01452 728296 OP D PD LDA MH SI YA
RIBSTON HOUSE GCC
210 Stroud Road, Gloucester GL1 5LA
Tel: 01452 310916 LDA YA
SOUTHFIELDS RESIDENTIAL CARE GCC GCPA
54 Southfields Road, Gloucester GL4 6UD
Tel: 01452 545367 OP LDA YA
SPRINGFIELD HOUSE GCC
255d Stroud Road, Gloucester GL1 5JZ
Tel: 01452 312385 LDA
ST PAUL’S RESIDENTIAL HOME GCC GCPA
127 Stroud Road, Gloucester GL1 5JL
Tel: 01452 505485 OP D
STROUD LODGE GCC
319 Stroud Road, Gloucester GL1 5LG
Tel: 01452 312216 LDA MH
TOMLEN GCC GCPA
33 Streamside, Tuffley, Gloucester GL4 0TA
Tel: 01452 528264 LDA MH
WHEATRIDGE COURT, 40
Abbeydale, Gloucester GL4 4AL
Tel: 01452 500669 OP PD SI YA
JENDOT GCC GCPA
3 Little Field, Abbeymead, Gloucester GL4 4QS
Tel: 01452 535963 LDA MH
JOYLEEN GCC
Longlands, Bristol Road, Cambridge,
Gloucester GL2 7BG
Tel: 07906 196634 OP LDA MH YA
KEYCHANGE CHARITY SCEATS CARE HOME GCC
1-3 Kenilworth Avenue, Gloucester GL2 0QJ
Tel: 01452 303429 OP
KING EDWARDS HOUSE GCC
18 King Edwards Avenue, Gloucester GL1 5DB
Tel: 01452 381174 LDA YA
KNOLL, THE GCC GCPA
335 Stroud Road, Tuffley, Gloucester GL4 0BD
Tel: 01452 526146 OP
LINDEN HOUSE GCC
205 Linden Road, Gloucester GL1 5DU
Tel: 01452 524555 LDA MH YA
LONDON ROAD, 46 GCC
Gloucester GL1 3NZ
Tel: 01452 380835 PD MH SI YA AD
MACHLO GCC GCPA
17 Windmill Field, Abbeymead, Gloucester GL4 4RQ
Tel: 01452 372403 PD LDA MH YA
MATSON HOUSE GCC
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316962 LDA YA
MAYFIELD CARE HOME GCC
7 Horton Road, Gloucester GL1 3PX
Tel: 01452 530004 LDA
PADOVA, THE GCC
88 Bristol Road, Quedgeley, Gloucester GL2 4NA
Tel: 01452 883764 LDA
PEMBURY, THE GCC
9 Pembury Road, Gloucester GL4 6UE
Tel: 01452 521856 LDA
Visit www.carechoices.co.uk for further assistance with your search for care 71
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes with nursing
DEAN NEUROLOGICAL CENTRE, THE GCC GCPA
Tewkesbury Road, Longford,
Gloucester GL2 9EE
Tel: 01452 420200 OP PD YA
ELIZABETH HOUSE (GLOUCESTER)
9 Denmark Road,
Gloucester GL1 3HZ
Tel: 01452 782960 PD LDA SI YA
LAWNS NEIGHBOURHOOD
CARE CENTRE, THE GCC GCPA
The Lawns, 346 Bristol Road,
Quedgeley, Gloucester GL2 4QW
Tel: 01452 721345 Advert page 72 OP PD LDA SI YA
MAGDALEN HOUSE NURSING HOME GCC GCPA
London Road, Gloucester GL1 3PH
Tel: 01452 386331 OP D
PINE TREE COURT CARE HOME GCC
Larchwood Drive, Tuffley,
Gloucester GL4 0AH
Tel: 01452 385855 OP D YA
SAINTBRIDGE HOUSE NURSING
AND RESIDENTIAL HOME GCC GCPA
189 Painswick Road,
Abbeydale, Gloucester GL4 4QQ
Tel: 01452 300307 OP D PD
TREVONE HOUSE (OS JCT) GCC GCPA
22 Denmark Road, Gloucester GL1 3HZ
Tel: 01452 529072 Advert page 34 OP
WESTBOURNE NURSING HOME GCC
190 Reservoir Road, Gloucester GL4 6SB
Tel: 01452 506106 Advert page 72 OP
WOODSTOCK NURSING HOME GCC GCPA
35 North Upton Lane,
Barnwood, Gloucester GL4 3TD
Tel: 01452 616291 OP D
WOTTON RISE NURSING HOME LTD GCC
140 London Road, Gloucester GL1 3PL
Tel: 01452 303073 OP D PD MH YA
BOHANAM HOUSE (OSJCT) GCC GCPA
2 Barnwood Road, Gloucester GL2 0RX
Tel: 01452 876160 Advert page 34 OP
BROCKWORTH HOUSE CARE CENTRE GCC
Mill Lane, Brockworth, Gloucester GL3 4QG
Tel: 01452 864066 Advert page 72 OP D
BRUNSWICK HOUSE NURSING HOME GCC
119 Reservoir Road, Gloucester GL4 6SX
Tel: 01452 523903 OP D
CHARNWOOD HOUSE GCC
49 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 523478 Advert page 72 OP
CHESTNUT COURT (OS JCT) GCC GCPA
St James, Quedgeley, Gloucester GL2 4WD
Tel: 01452 720049 Advert page 34 OP D
Gloucester Cathedral
72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
• Individual choice, dignity and respect
of all our residents
• Freshly prepared home cooked meals
• Full activity programme including individual
activities, quizzes, arts and crafts, gardening,
baking and excursions
• Garden for residents
• Full CQC compliance (January 2014)
• Registered Nurses on duty 24 hours providing
Nursing and Residential Care
• Dedicated staff, fully trained or working towards
QCF (NVQ) Qualification.
49 Barnwood Road,
Gloucester GL2 0SD
Tel: 01452 523478
Web: www.charnwoodhouse.com
Charnwood House Nursing Home specializes in care for older people. We pride ourselves on providing a warm
and friendly atmosphere. The home has been long established and has served the local area for over 45 years.
It is located in Gloucester City centre and is easily accessible.
Priorities of the home include;
The Lawns NCC LLP
Residential Nursing Home and Day Centre
Anna Carrier Tel: 01452 721345 346 Bristol Road, Quedgeley, Gloucester GL2 4QW
Web: www.thelawns.org.uk Email: enquiries@thelawns.org.uk
• QualifJed Nurses 24 hrs a day • Day and Respite Care
• Unit for young physically disabled clients • Continuing health funded clients accepted
• Single rooms - many are en-suite • Beautiful, accessible landscaped gardens
• We have a permanent qualified staff group who are enthusiastic and caring
A Caring Philosophy
We aim to provide a stable, homely and safe environment where each person has the
opportunity to live with self-respect and individuality. We aim to maintain our residents’ health
and independence for as long as feasible and to help them when they need more care in a way
that enables them to feel respected and valued.
%URFNZRUWK+RXVH
Mill Lane, Brockworth, Gloucester, GL3 4QG
We Care, Because You Care
Brockworth is the home of Brockworth House Care Centre - whose residents
get fine views of the cheese event from their windows. It’s a purpose-built
two-storey Nursing Home specialising in dementia
care, with places for 52 residents. The Home is set
in large grounds that include an enclosed garden
for residents to access safely. Regular events and
activities are enjoyed by residents, as well as visits
to the resident chickens.
For further information please call us on;
T: 01452 864066 E: home.bro@mha.org.uk W: www.mha.org.uk
T: 01452 506106 • 190 Reservoir Road, Gloucester GL4 6SB
E: westbourne190@hotmail.co.uk • W: www.kewcaregroup.co.uk
westbourne 2967-2+,31)
Westbourne Nursing Home has been providing a top quality Nursing
Home service for over 25 years with superb twenty four hour person
centred care, respite or permanent. The high standard rooms and
facilities are set in a lovely garden near Robinswood in Gloucester.
Westbourne prides itself on its open door policy to friends and family
so do come and see our lovely home for yourself.
Visit www.carechoices.co.uk for further assistance with your search for care 73
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Stroud
CHARLTON HOUSE RESIDENTIAL CARE HOME GCC
High Street, Wickwar, Wotton-under-Edge GL12 8NP
Tel: 01454 294167 OP
CHERRY TREE CLOSE, 3
Nailsworth, Stroud GL6 0DX
Tel: 01453 835023 OP LDA
CHURCH COURT CARE HOME GCC
Church Street, Stroud GL5 1JL
Tel: 0845 345 5785 OP D PD SI
CHURCHILL ROAD, 65 GCC
Forest Green, Nailsworth GL6 0DE
Tel: 01453 835023 LDA
COTSWOLD COURT GCC GCPA
Browns Lane, Stonehouse GL10 2JZ
Tel: 01453 828275 LDA
FIELDVIEW GCC
Pearcroft Road, Stonehouse, Gloucester GL10 2JY
Tel: 01453 791320 OP D PD LDA MH YA
AARON HOUSE CARE LTD GCC
Aaron House, Nympsfield Road,
Nailsworth GL6 0ET
Tel: 01453 833598 LDA YA
ASHLEIGH GCC
3 Box Crescent,
Minchinhampton GL6 9DJ
Tel: 01453 835023 LDA
BEAUFORT HOUSE GCC
High Street, Hawkesbury Upton,
Badminton, Avon GL9 1AU
Tel: 01454 238589 OP D
BROOKTHORPE HALL CARE CENTRE GCC
Stroud Road, Brookthorpe,
Gloucestershire GL4 0UN
Tel: 01452 813240 OP D PD LDA SI
CANONBURY RESIDENTIAL HOME GCC
19 Canonbury Street, Berkeley GL13 9BE
Tel: 01453 810292 OP
Stroud care homes
Stroud countryside
To find out how we can help call us on
Sandfields care home: 0333 321 0921 or visit careuk.com/sandfields
Scarlet House care home: 0333 321 0932 or visit careuk.com/scarlet-house
What do you see?
Creative souls or
life in a care home?
Sandfields care home, St George’s Road, Cheltenham GL50 3EL
Scarlet House care home, 123 Westward Road, Ebley, Stroud GL5 4SP
At Care UK, we understand that choosing a care home for your
loved one can be stressful for everyone involved. It’s why we
offer all-round support to make the transition easier. We get to
know your loved one, their life story and interests, so that we
understand how best to care for them and keep them doing the
things they love - like painting. As well as keeping hands and minds
active, it’s a chance to demonstrate their creativity.
SCARLET HOUSE
CARE HOME
OPENS SUMMER 2014
Visit www.carechoices.co.uk for further assistance with your search for care 75
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
OLD DAIRY, THE GCC
Market Street, Nailsworth GL6 0BZ
Tel: 01453 835023 LDA
OLD VICARAGE RESIDENTIAL
HOME, THE GCC GCPA
Church End, Frampton-on-Severn GL2 7EE
Tel: 01452 740562 D
PARADISE HOUSE GCC
Painswick GL6 6TN
Tel: 01452 813276 LDA
REGENCY RETIREMENT HOME GCC
52 Regent Street, Stonehouse GL10 2AD
Tel: 01453 823139 OP
ROSELEA GCC
Church End, Slimbridge,
Gloucestershire GL2 7BL
Tel: 01453 890444 LDA YA
RUSKIN MILL COLLEGE GCC
The Fisheries, Horsley, Nailsworth GL6 0PL
Tel: 01453 837500 LDA MH YA AD
SAINT JUDE’S RESIDENTIAL HOME
FOR THE ELDERLY GCC
Front Street, Nympsfield, Stonehouse GL10 3TY
Tel: 01453 860682 OP
SOUTHFIELD (OS JCT) GCC GCPA
Park Road, Stroud GL5 2JQ
Tel: 01453 764892 Advert page 34 OP LDA
STEPPES RESIDENTIAL CARE HOME, THE GCC
Cossack Square, Nailsworth, Stroud GL6 0DB
Tel: 01453 832406 OP
STROUD COURT COMMUNITY TRUST GCC GCPA
Stroud Court, Longfords,
Minchinhampton, Stroud GL6 9AN
Tel: 01453 834020 LDA
WINDMILL HOUSE GCC
Alveston Road, Old Down, Tockington, Avon BS32 4PH
Tel: 0117 968 7555 OP
GABLES, THE GCC
Lovedays Mead, Folly Lane, Stroud GL5 1SB
Tel: 01453 762229 LDA
GLEBE ROAD, 103
Glebe Road, Minchinhampton, Stroud GL6 9JY
Tel: 01453 835023 LDA
HF TRUST - 330 WESTWARD ROAD GCC
Ebley, Stroud GL5 4TU
Tel: 01453 823852 LDA
HF TRUST - FROCESTER MANOR GCC
Frocester, Stonehouse GL10 3TF
Tel: 01453 822342 LDA
HIGHBORDER LODGE GCC GCPA
Marsh Lane, Leonard Stanley, Stonehouse GL10 3NJ
Tel: 01453 823203 OP
Advert page 76 and Outside Back Cover
HIGHFIELD HOUSE (STROUD) GCC
London Road, Stroud GL5 2AJ
Tel: 01453 791320 LDA MH YA
LONGHOUSE AND STROUD
COMMUNITY SUPPORT TEAM
Longhouse, 6 Whitehouse Park, Cainscross, Stroud GL5 4LD
Tel: 01452 583692 LDA
LONGRIDGE COURT GCC
Bull’s Cross, Stroud GL6 7HU
Tel: 01452 814341 PD LDA YA
MEADOWBANK TRUST GCC
King’s Mill Lane, Painswick, Stroud GL6 6SA
Tel: 01452 813647 LDA
MORE HALL CONVENT GCC
Randwick, Stroud GL6 6EP
Tel: 01453 764486 OP PD
MOUNT, THE GCC
Main Road, Whiteshill, Stroud GL6 6JS
Tel: 01453 757291 LDA
NORTHFIELD HOUSE GCC GCPA
Folly Lane, Uplands, Stroud GL5 1SP
Tel: 01453 750478 OP
Stroud care homes continued
76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk
Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ
Highborder Lodge
PRIVATE RESIDENTIAL REST HOME
Ideally situated in the Cotswolds our home offers elegant accommodation for
carefree living. Set in the beautiful and historic village of Leonard Stanley.
Short / long term stay and day residents welcome.
Registered and approved by G.C.C Social Services and CQC.
For a brochure or to arrange a visit please telephone 01453 823203
Proprietors: Roger and Barbara Thorne.
Please see our main advert on the
Outside Back Cover.
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Winslow House
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Richmond Painswick Care Home
For more information, call 01452 810203 | www.richmond-villages.com/painswick
Richmond Painswick Retirement and
Care Village is all about quality life.
At the heart of our Village is a state-of-the-art
care home where we can offer complete peace
of mind through professional, personalised care –
with respect for each person’s individuality.
Our range of person-centred
care services includes:
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Visit www.carechoices.co.uk for further assistance with your search for care 77
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
WINSLOW HOUSE GCC
Springhill, Nailsworth, Stroud GL6 0LS
Tel: 01454 832269 Advert page 76 OP
WISMA MULIA GCC
Bridge Road, Frampton-on-Severn GL2 7HE
Tel: 01452 740432 OP
WOODMANCOTE MANOR GCPA
54 Woodmancote, Dursley GL11 4AQ
Tel: 07967 101560 LDA
ALTHEA PARK HOUSE
51 Stratford Road, Stroud GL5 4AJ
Tel: 01453 767096 MH YA
ASHLEIGH HOUSE (STROUD)
64 Cainscross Road, Stroud GL5 4HB
Tel: 01453 756090 OP MH YA
BEECH HOUSE - BRISTOL
11 Prowse Close, Thornbury BS35 1EG
Tel: 01454 412266 OP
BISLEY LODGE
The Old Bisley Road, Stancombe,
Stroud, Gloucestershire GL6 7NF
Tel: N/A MH YA
BREADSTONE HOUSE CARE HOME
WITH NURSING GCC
Breadstone, Berkeley, Gloucestershire GL13 9HG
Tel: 0845 345 5782 OP D PD SI
COTSWOLD HOUSE CARE HOME GCC GCPA
Church Road, Cainscross, Stroud GL5 4JE
Tel: 01453 752699 OP
ELMS, THE (OSJCT) GCC GCPA
Elm Road, Stonehouse GL10 2NP
Tel: 01453 824477 Advert page 34 OP
GLEBE HOUSE
5 Sundays Hill, Almondsbury, Bristol BS32 4DS
Tel: 01454 616116 OP
WORTLEY VILLA
Bath Road, Nailsworth GL6 0HH
Tel: 01453 835023 LDA
YERCOMBE LODGE GCC GCPA
Stinchcombe, Dursley GL11 6AS
Tel: 01453 542513 OP PD YA
GRANGE CARE CENTRE, THE GCC GCPA
Eastington, Stonehouse GL10 3RT
Tel: 01453 791513 OP D
HEATHERS NURSING HOME, THE GCC
Quarry Road, Bowling Hill,
Chipping Sodbury BS37 6AX
Tel: 01454 326471 OP D PD
HENLOW COURT (OSJCT) GCC GCPA
Henlow Drive, Dursley GL11 4BE
Tel: 01453 545866 Advert page 34 OP
HOLLIES NURSING HOME, THE GCC GCPA
Drake Lane, Dursley GL11 5HA
Tel: 01453 541400 OP
HORSFALL HOUSE GCC GCPA
Windmill Road, Minchinhampton, Stroud GL6 9EY
Tel: 01453 731227 Advert page 78 OP D
KINGSWOOD LODGE CARE CENTRE GCC
Wotton Road, Kingswood,
Wotton-under-Edge GL12 8RA
Tel: 01453 844647 Advert page 78 OP
MORETON HILL CARE CENTRE GCC GCPA
Standish, Stonehouse GL10 3BZ
Tel: 01453 557986 Advert page 8 OP D PD MH
NEWCOMBE LODGE
The Ridgeway, Bussage, Stroud, Gloucestershire GL6 8AZ
Tel: 01453 882020 YA
Stroud care homes continued
Stroud care homes with nursing
78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
RICHMOND VILLAGE GCC GCPA
Stroud Road, Painswick GL6 6UL
Tel: 01452 810203 Advert page 76 OP
ST MARTIN’S CENTRE GCC
Stratford Lawn, Stroud GL5 4AP
Tel: 01453 763793 PD LDA SI YA
STINCHCOMBE MANOR GCC
Stinchcombe, Dursley GL11 6BQ
Tel: 01453 549162 OP D
WICKWAR
Castle House, Sodbury Road,
Wickwar GL12 8NR
Tel: 01454 294426 OP
WYATT HOUSE (OSJCT) GCC GCPA
Mathews Way, Paganhill, Stroud GL5 4EE
Tel: 01453 764194 Advert page 34 OP D YA
OAKTREE CARE HOME
Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
Tel: 01454 324141 OP D
PENNWOOD LODGE NURSING HOME GCC
Wotton Road, Kingswood,
Wotton-under-Edge GL12 8RA
Tel: 01453 521522 OP D YA
RESTHAVEN NURSING HOME GCC GCPA
Pitchcombe, Stroud GL6 6LS
Tel: 01452 812682 OP
Stroud care homes with nursing continued
Horsfall House
A Purpose-built Nursing Home,
Day Resource Centre and Home Care Provider
Care Home providing General & Dementia Nursing Care
• Registered Nurses on duty 24 hours a day
• Care Assistants trained to NVQ/CQF levels 2 & 3 in Care
• Respite Support – General & Dementia Nursing
• Home Care Services • Day Centre Including Optional Transport
Informal Visits Welcome. If you require further help, please telephone
us on: 01453 731227 or visit www.horsfallhouse.co.uk
Patron: HRH The Princess Royal. Registered Charity No: 287479
Caring for you
in Gloucestershire
Four Seasons Health Care provides a range of high quality
residential, nursing and dementia care services for clients
looking for either long stay and short stay respite care options.
Our highly trained care teams are there to ensure all your social and
medical needs are met.
In a Four Seasons care home, you are assured each person will be treated
as an individual, with a personalised care plan designed around thier
specific needs, with the emphasis placed on enhancing well-being.
That’s why we’re one of the leading healthcare providers.
Kingswood Lodge Care Centre
Wotton Road,Wotten-under-edge,
Gloucester GL12 8RA
T: 01453 844647 F: 01453 520281
E: kingswood@fshc.co.uk
For further information please visit
www.fshc.co.uk/lp/gloucestershire
Or contact the Home Manager at your local home.
Visit www.carechoices.co.uk for further assistance with your search for care 79
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
APPERLEY HOUSE GCC GCPA
97 Gloucester Road, Tewkesbury GL20 5SU
Tel: 01684 292658 PD LDA YA
BEECHWOOD CARE HOME
The Beeches, Holly Green, Upton-upon-Severn,
Worcestershire WR8 0RR
Tel: 01684 595959 OP D PD SI
BRIARLEA CARE HOME GCC
Badsey Road, Evesham, Worcestershire WR11 7PA
Tel: 01386 830214 OP D
CHACE REST HOME, THE GCC
Chase Road, Upper Welland, Malvern,
Worcestershire WR14 4JY
Tel: 01684 561813 OP
COACH HOUSE, THE GCC
Mythe Road, Tewkesbury GL20 6EB
Tel: 01684 299507 PD LDA MH SI
CURLEW CLOSE, 1 GCC GCPA
Northway, Tewkesbury GL20 8TJ
Tel: 01864 297699 LDA
FERN COURT GCC
Down Hatherley Lane,
Gloucester GL2 9QB
Tel: 01452 730626 LDA YA
GREENHILL PARK RESIDENTIAL CARE HOME GCC
24 Greenhill Park Road, Evesham,
Worcestershire WR11 4NL
Tel: 01386 40836 OP D
HUNTERS GREEN CARE HOME GCC
12 Criftycraft Lane, Churchdown GL3 2LH
Tel: 01452 859096 LDA
MYTHE END HOUSE GCC
Mythe Road, Tewkesbury GL20 6EB
Tel: 01684 299272 PD LDA MH SI
Tewkesbury
Tewkesbury care homes
Abbey Mill, Tewkesbury
80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
THE SANDFIELD, 25 GCC
25 The Sandfield, Northway, Tewkesbury GL20 8RU
Tel: 01684 275894 LDA
THEOC HOUSE GCC
Margaret Road, Priors Park, Tewkesbury GL20 5HX
Tel: 01684 297358 PD MH SI YA AD
TYNINGS, THE GCC
Main Road, Walmore Hill, Minsterworth GL2 8LA
Tel: 01452 751037 LDA
ORCHARD END GCC
Church Lanes, Minsterworth, Gloucester GL2 8JJ
Tel: 01452 750587 LDA
ORCHARD HOUSE GCC
Kinnersley, Severn Stoke, Worcester WR8 9JR
Tel: 01905 371445 OP D PD
PARTON HOUSE GCC GCPA
Parton Road, Churchdown, Gloucestershire GL3 2JE
Tel: 01452 856 Advert page 4 OP
SALFORD HOUSE GCC
Station Road, Salford Priors, Evesham,
Worcestershire WR11 8UX
Tel: 01789 772461 OP D
ASHCHURCH VIEW GCPA
Ashchurch Road, Ashchurch, Tewkesbury GL20 8US
Tel: 01256 441478 Advert page 8 OP D PD YA
BOYNES CARE CENTRE, THE
Upper Hook Road, Upton-upon-Severn,
Worcestershire WR8 0SB
Tel: 01684 594001 OP D
DEANWOOD LODGE GCC GCPA
Church Road, Maisemore GL2 8HB
Tel: 01452 415057 Advert page 39 OP D
GRANGE NURSING AND
CARE HOME, THE GCC GCPA
Grange Road, Northway, Tewkesbury GL52 2EZ
Tel: 01684 850111 Advert page 4 OP
HAWTHORNS, THE GCC
Church Street, Evesham, Worcestershire WR11 1EP
Tel: 01386 444330 OP D PD
HYGROVE HOUSE NURSING HOME
Hygrove Lane, Minsterworth GL2 8JG
Tel: 01452 750716 OP D YA
MILLBROOK LODGE (OSJCT) GCC GCPA
Moorfield Road, Brockworth GL3 4EX
Tel: 01452 863783 Advert page 39 OP
PITCHILL HOUSE NURSING HOME GCC
Pitchill, Salford Priors, Evesham,
Worcestershire WR11 8SN
Tel: 01386 870092 OP PD YA
WELLAND HOUSE CARE CENTRE GCC
Lime Grove, Welland, Malvern,
Worcestershire WR13 6LY
Tel: 01684 310840 OP D MH
Tewkesbury care homes continued
Tewkesbury care homes with nursing
Winchcombe
Visit www.carechoices.co.uk for further assistance with your search for care 81
Advertisers are in bold
A
Aaron House Care Ltd 73
Abbeyfield 29
Abbeymead Lodge 68
Adamson House Business Centre 21
Affinity Trust - Domiciliary Care
Agency - South West 21
Agincare 20
Alexander House Care Home
(Cheltenham) 51
Alexandra House (Gloucester) 68
Alfred Street Residential Care 68
Alstone House Care Home 51
Althea Park House 77
Ambleside 51
Amicis Care Ltd 52
Angel Homecare Services Ltd 21
Apperley House 79
Apple Orchard 62
Ashbury Lodge 66
Ashchurch View 80
Ashgrove House Nursing Home 61
Ashleigh 73
Ashleigh House (Stroud) 77
Ashley House Nursing Home 61
Aspire Care Services 30
Aspirations Southwest Adults 21
Aspirations Residential Southwest 68
Assisted Living Solutions 21
Associated Care Solutions 21
Astell 51
Astley House
Care Home with Nursing 57
Avalon Residential Home 68
Avida Care 21
Avondale Nursing Home in
Cheltenham 57
B
Badgers Croft Care Home 59
Badgeworth Court Care Centre 57
Bafford House 51
Barchester 8
Barrington Lodge
Nursing Home 57
Bathurst Lodge
Residential Care 68
Bay Tree Court In Prestbury 57
Beaufort House 73
Beech Haven Care Home 59
Beech House - Bristol 77
Beech View Care Home 59
Beechcroft 51
Beeches Homecare Cirencester 21
Beechwood Care Home 79
Birchams Grange 62
Birches Grove 62
Bisley Lodge 77
Blanchworth Care Agency 21
Bluebird Care
- Gloucester 21
- Stroud 21
Bohanam House (OSJCT) 71
Boynes Care Centre, The 80
Bradley Cottage 21
Bramble Home Care 21
Bramble House 68
Branksome Care 29
Brandon Supported Living 21
Branksome House 69
Breadstone House Care Home
with Nursing 77
Bredon View 51
Briarlea Care Home 79
Briars Care Home, The 62
Broadleas Residential
Care Home 51
Brockhampton Court Care Home
with Nursing 65
Brockworth House Care Centre 71
Brompton House Residential &
Nursing Home 61
Brook Lodge 21, 62
Brookthorpe Hall Care Centre 73
Broomfield Care 21
Brunswick House Nursing Home 71
Byre, The 62
C
C L Lifestyles Care Services 21
Caldicott House 51
Canonbury Residential Home 73
Care at Home 21
Care Community Ltd 21
Care Connections Ltd 21
Care - Nursing
Alliance Recruitment 21
Care Choices Helpline 39, 47
Care Choices Website
 11, 34, 43, 46, 54, 57
Care in the Home 21
Index
Advertisers are in bold
82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care UK 74
Careful Care 21
Carers Trust 23
CareTech Community Services Ltd
(Bouncer’s Lane) 51
CareTech Community Services
Ltd (Brooklyn Road) 53
Carmel Domiciliary Care Ltd 21
Castleford House Nursing Home 65
Cathedral View 69
Cavendish Care Home 69
Cedar Court Care Home 61
Cedar Trust Care Homes 4
Cedars, The (OSJCT) 59
Cedars, The 69
Chace Rest Home, The 79
Chapel House 66
Chapel View 63
Chargrove Lawn 53
Charlton House Residential
Care Home 73
Charlton Kings Care Home 53
Charnwood House 71
Chaxhill Hall 63
Chepstow House 63
Cherry Tree Close, 3 73
Chestnut Care 69
Chestnut Court (OSJCT) 71
Chosen Court   69
Church Court Care Home 73
Church View 66
Churchill Road, 65 73
Cleeve Hill Nursing Home 57
Cleeve Link Limited 23
Coach House, The 79
Coate Water Care 66
Community Outreach Consultancy
Ltd 23
Consensus Community
Support Limited 23
Coombe End Care Home 69
Coombs, The (OSJCT) 65
Coppice House 69
Cotswold Court 73
Cotswold House Care Home 77
Cotswold, The 61
Cottage Care Home, The 63
County Home Care Service Ltd 23
Coxwell Hall and Mews
Nursing Home 61
Crossroads Care
Central & East
Gloucestershire 23
Crossroads Care Forest of Dean
& Herefordshire 23
Curlew Close, 1 79
D
Dalkeith Residential
Care Home 53
Darley Dale Care Home 53
Dean Grange 65
Dean Neurological Centre, The 71
Deanwood Lodge 80
Denmark Lodge 69
Distinctive Care Inside Front Cover
DoCare Ltd 23
Doris Watts Care Home, The 59
Downs View 66
Dowty House 53
Dynavour Care Services Ltd 23
E
Easy Living Solutions 23
Edward House 69
Elite Home Care Solutions 23
Elizabeth House (Gloucester) 71
Elm Grove Nursing Home 61
Elmbridge Residential Care Home 69
Elmlea 69
Elms Care Home
with Nursing, The 67
Elms, The (OSJCT)   77
Enstone House 59
Euroclydon 23
Euroclydon Nursing Home 67
Evendine House 52
Expeditions Living Ltd 23
F
Face 2 Face 23
Farecare 23
Faithfull House 53
Feather Bed Care 23
Fern Court 79
Fern Croft   69
Fieldview 23, 73
First City Nursing Services Ltd 23
Flexicare Home Care
Services UK 23
Index continued
Index continued Advertisers are in bold
Visit www.carechoices.co.uk for further assistance with your search for care 83
Hobbits Holt 63
Hollies Nursing Home, The 77
Holly House 53
Home Instead Senior Care 25
Homestead, The 61
Honest Homecare 25
Hope Brook Court
 Inside Front Cover
Horsfall House Homecare 25
Horsfall House 77
Horton House
Residential Care Home 69
Housing 21 - Chipping Campden 25
Housing 21 - Mulberry Court 25
Hunters Care Centre 61
Hunters Green Care Home 79
Hygrove House Nursing Home 80
Hyperion House 61
I
Ilsom House Residential
and Nursing Home 61
Inclusion Care Ltd  25
J
Jasper Lodge 69
Jendot 70
Joyleen 70
Jubilee Lodge (OJSCT) 57
K
Keeper’s Cottage 63
Key Staff 29
Keychange Charity
Sceats Care Home 70
Forest Court Nursing Home 67
Four Seasons 59
Four Seasons Health Care 78
Fox Elms Care 23
Foxgrove House 23
G
Gables, The 75
Ganarew House 63
Gatwick House 63
GCC Shared LIves
- Quayside House 23
Glebe House 77
Glebe Road, 103 75
Gloscare 69
Gloucester Homecare Services 23
Gloucestershire Autism
Services 23
Gloucestershire House 57
Gloucestershire Old Peoples
Housing Society 59
Grange Care Centre, The
(Cheltenham) 57
Grange Care Centre, The
(Stonehouse) 77
Grange, The (Gloucester) 69
Grange Nursing
and Care Home, The 80
Granleys, The 57
Grapevine Domiciliary Care 23
Great Western Court 69
Greenhill Park Residential
Care Home 79
Greenhills Care 53
Grevill House (OSJCT) 57
Guild House Residential Home 69
Guinness Partnership 25
Gypsy Corner Care Home 53
H
Hampton House 53
Hannacott   69
Harrington House 53
Hatherley Grange Nursing Home 57
Hatherley Road Residential Home 69
Hawthorns Residential
Care Home, The 53
Hawthorns, The 80
Hazelhurst Nursing Home 67
Heathers Nursing Home, The 77
Heighton House 69
Helping Hands 24
Henlow Court (OSJCT) 77
HF - Stroud DCA 25
HF Trust - 7 Waterloo Road 60
HF Trust - 330 Westward Road 75
HF Trust - Frocester Manor 75
HF Trust - Gloucestershire DCA 25
HF Trust - Newcroft 59
HF Trust - Old Quarries 60
Highborder Lodge 75
Highfield House (Gloucester) 69
Highfield House (Stroud) 75
Highfield Residential Home 63
Hill Ash House 63
Hilltop 63
84 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Advertisers are in bold
Network HealthCare 25
New Horizon Gloucester Ltd 25
New Road, 1   55
Newcombe Lodge 77
Newlands Nursing Care Centre 61
Newton House 25
Nightingale’s Home Care 25
Northfield House 75
Northleach Court Care Home with
Nursing 61
O
Oak House Trust Ltd 63
Oak Tree Mews 60
Oakhaven Residential
Care Home 55
Oaktree Care Home 78
Old Dairy, The 75
Old Prebendal House, The 61
Old Rectory, The 63
Old Vicarage
Residential Home, The 75
Old Vicarage, The (Blakeney) 63
Orchard End 80
Orchard House (OSJCT) 57
Orchard House 80
Orchard Leigh 25, 55
Orchard Trust, The 25
Orchards, The 63
Orchard Trust,
The - Sevenoaks 65
Order of St Johns Care Trust, The 34
Overton House 57
M
MacArthur Road Care Home 60
Machlo 25, 70
Madley Park House (OSJCT) 60
Magdalen House Nursing Home 71
Manchester Court 55
Manor House
Nursing Home, The 67
Mantley Chase Residential Care 63
Market Place 63
Marsden House 63
Matson House 70
Mayfield Care Home 70
Meadowbank Trust 75
MHA Housing and Care
for Older People 72
Milestones 67
Mill House 61
Millbrook Lodge (OSJCT) 80
Mitcheldean 25
Mockley Manor 66
Monkscroft Care Centre 57
More Hall Convent 75
Moreton Hill Care Centre 77
Mount, The 75
Mythe End House 79
N
National Star College - Ullenwood 61
Nazareth House 55
Neil Gayler & Co 40
Network Health and Social Care 25
King Edwards House 70
Kingsley House 61
Kingswood Lodge Care Centre 77
Kites Corner 25
Knightsbridge Lodge 53
Knole, The 55
Knoll, The 70
L
La Vie En Rose 25
Langston, The 61
Laurels Residential Home, The 63
Lawford House
Residential House 63
Lawns Neighbourhood  
Care Centre, The 71
Learning Together Limited 25
Ledbury ABI
Transitional Living Unit 63
Ledbury Nursing Home 63
Leighton House
(Merry Den Care) 25
Lilian Faithfull Homes
 Inside Back Cover
Linden House 70
Livability Lifestyle Choices West 25
Live Well At Home 25
London Road, 46 70
Longcroft Cottage 63
Longhope Manor Estate, The
 Inside Front Cover
Longhouse and Stroud
Community Support Team 75
Longridge Court 75
Index continued
Advertisers are in bold
Visit www.carechoices.co.uk for further assistance with your search for care 85
Index continued
Scarlet House Care Home 74
Sedbury Park 67
Severnleigh 27
Shaftesbury Place 27, 55
Shenley House 27
Shurdington Road Care Home 55
Somerset Community
Care at Home 27
Southerndown 61
Southfield (OSJCT) 75
Southfields Residential Care 70
Springfield House 70
St Faith’s Nursing Home 57
St George’s 55
St Luke’s Trust 27
St Martin’s Centre 78
St Paul’s Residential Home 70
Stable Cottage 65
Stainsbridge House 60
Stanley House 67
Step-A-Side Care Ltd 27
Steppes Residential
Care Home, The 75
Stepping Stones (Newnham) 65
Stepping Stones (Redmarley) 67
Stinchcombe Manor 78
Stroud Court Community Trust 75
Stroud Lodge 70
Summerfield Nursing Unit 57
Sunnyside House 65
Sydenham House
Residential Home 65
Raynsford Domiciliary Care 27
Rebe 70
Red House 65
Red House, The 70
Redlands Acre Care Home 70
Reevey Gate Cottage 27
Regency Retirement Home 75
Resthaven Nursing Home 78
Retreat, The 70
Ribston House 70
Richmond Village  
Painswick DCA 27
Richmond Village 78
Rise Care Home, The 60
Riverside House 65
Rodley House (OSJCT) 67
Rojene Live-in Care Ltd 27
Roselea 75
Roses DCA 27
Royal Court 55
Royal Mencap Society 27
Ruskin Mill College 75
S
Saint Judes Residential Home
for the Elderly 75
Saintbridge House Nursing and
Residential Home 71
Salford House 80
Salter’s Hill Home Care
and Support 27
Sandfields Care Home 74
Saracen Care Services 27
P
Padova, The 70
Paradise House 75
Park View Nursing Home 61
Parton House 80
Paternoster House (OSJCT) 61
Pembury, The 70
Pennwood Lodge Nursing Home 78
Person Centred Care 25
PDS Social Care 25
Phoenix 25
Pine Tree Court Care Home 71
Pinehurst Residential
Care Home 55
Pitchill House Nursing Home 80
Podsmead Road, 14 70
Pound Farm 65
Prestige Nursing (Gloucester) 27
Priory, The 60
Prospect House (Cinderford) 65
Prospect House (Stroud) 27
Q
Q Care - Gloucester 27
Queens Nursing Institute, The
 Inside Front Cover
Queens Retreat 55
Queensbridge House 55
Queensbridge Care 58
Quinton House Nursing Home 61
R
Ravenswood House 55
Advertisers are in bold
86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Winslow House 77
Winstonian House Care Home 55
Wisma Mulia 77
Woodmancote Manor  77
Woodstock Nursing Home 71
Wortley Villa 77
Wotton Rise Nursing Home Ltd 71
Wyatt House (OSJCT) 78
Y
Yercombe Lodge 77
Yew Tree House 65
Your Lifestyle LLP Dom Care 27
Your Life 27
Z
Zapuzino 60
Victoria Street, 119 65
Voyage 1 Limited 27
W
Weir End House 65
Welland House Care Centre 80
West Bank Residential Home 65
Westbourne Nursing Home 71
Westbury Court (OSJCT) 67
Westley Court 66
Westminster Homecare 27
Wheatridge Court 27
Wheatridge Court, 40 70
Whitchurch House 65
White Lodge, The 61
Wickwar 78
Windmill House 75
Windermere Road
Nursing Home 57
Windsor Street Care Centre 57
T
Tendercare 27
Tewkesbury View Care Home 55
The Sandfield, 25 80
Theoc House 80
Three Ashes Residential
Care Home  65
Tithe Barn 65
Tomlen 70
Townsend House (OSJCT) 67
Trevone House (OSJCT) 71
Tynings, The 80
U
United Care 50
United Response DCA 27
V
Vanguard Care Ltd 27
Vicarage, The 55
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot
accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices.
Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited.
Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-909048-86-7
Ref. No: 4001/Gloucestershire4/0414. Reproduction of any part of this publication in any form without the written permission
of Care Choices Limited is prohibited. This publication is available free of charge from Gloucestershire County Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh.
National Sales Manager: Paul Leahy.
Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Production Designer: Nick Cade. Creative Artworker: Holly Cornell.
Index continued
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Tel: 01453 823203 Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk
Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ
Ideally situated in the Cotswolds within easy reach of the M5, our home offers elegant accommodation for
carefree living. Set in the beautiful and historic village of Leonard Stanley, the Post Office and shops are
just a short walk away.
All rooms have en-suite facilities and are well decorated. The peaceful gardens are designed to be colourful
throughout the year. Meals are preparGloucestershire
Care & Support Services Directory 2014/15
In partnership with
The comprehensive guide to
choosing and paying for care
• Domiciliary care/support • Care homes • Specialist care • Useful contacts
Publications
www.carechoices.co.uk
The Longhope
Manor Estate
Church Road, Longhope, Gloucestershire. GL17 0LL
Email: reception@distinctivecare.co.uk
www.distinctivecare.co.uk
We can help in so many ways
Why not call Michelle Jarvis, Queen’s Nurse on 01452 830291
or drop in for coffee and a chat
For the day - join us anytime between 8am and 6pm
Monday to Saturday at the Coach House Care Cafe.
A short stay - flexible respite care for rest, recuperation
or convalescence. We guarantee all respite bookings and
you can look forward to comfortable accommodation and
a warm welcome when you check-in.
Residency - make Longhope Manor your new home and
enjoy peace of mind and continuity of care in the village
of Longhope- a designated conservation area.
Hope Brook Court
• Courtyard apartments - spacious and well equipped
ground floor courtyard apartments.
• Studio apartments - large, well equipped rooms providing
open plan living with en-suite walk-in shower room.
The Manor House
• Single en-suite rooms with 4-way profiling bed, Freeview
TV, broadband/telephone socket and tea/coffee making
facilities.
Longhope Manor is a centre of excellence, providing a range of helpful services, homely accommodation
and the highest standards of personal, nursing and medical care for older adults. Simply choose the
duration of your stay and style of accommodation that meets your individual requirements:
• Nursing care • Palliative care • Dementia care
• Re-ablement • Post-operative care • Respite care
The Manor House
An Associate Organisation
Visit www.carechoices.co.uk for further assistance with your search for care 3
Contents
Welcome from Gloucestershire County Council 5
Regions covered by this Directory 5
Introduction from the Gloucestershire
 Care Providers Association 6
Ensuring quality of care 6
Inspection and registration of care services 6
Keeping vulnerable adults in
 Gloucestershire safe from abuse 7
Get more out of life 9
You’re in charge 10
Personal budgets 10
Where do I start? 11
Assessing your needs 11
Assessing carers 11
Carers Gloucestershire -
 enhancing the lives of carers 13
Staying at home 13
Reablement 13
Home improvement agencies 13
Adaptations to your home 14
Assistive technology 14
Day clubs and support clubs 17
Community meals 17
Domiciliary care/support in your own home 17
Paying for domiciliary care/support 19
Domiciliary care/support provider checklist 19
Domiciliary care/support providers 21
Housing with care 32
Sheltered housing 32
Extra Care 32
Care villages 33
Village and Community Agents 33
Care homes 34
Definitions 34
Care homes checklist 35
Specialist care 36
Learning disability 36
Physical disability 37
Dementia 37
Residential dementia care checklist 38
Mental health 38
Shared Lives 39
Paying for care 40
How much will I have to
 contribute to my care costs? 40
Contracts 42
Running out of money whilst in care 42
Legal advice 43
How solicitors can help 43
Further help and advice 44
Advocacy 44
Comments and complaints 44
Adult Social Care Helpdesk 46
The Patient Advice and Liaison (PALS) 46
This Directory’s helpline 46
Out-of-county care 46
The End of Life Care Strategy 47
Useful local contacts 48
Other useful contacts 49
Listings
Domiciliary care / support providers 21
Care homes / care homes with nursing 51
■ Cheltenham 51
■ Cotswolds and Cirencester 59
■ Forest of Dean 62
■ Gloucester 68
■ Stroud 73
■ Tewkesbury 79
Index 81
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information
in spoken word.
Gloucestershire Care Providers Association’s and Gloucestershire
County Council’s distribution of this publication does not constitute
their support or recommendation of any of the products or services
advertised or listed within. All the listings in this publication are supplied
by the Care Quality Commission (CQC). Gloucestershire County Council,
Gloucestershire Care Providers Association and Care Choices cannot be
held responsible for
any errors
or omissions.
Alternative formats
Bredon View Care Home
24-26 Libertus Road, Cheltenham GL51 7EL
Telephone: 01242 525087
The award winning gardens are a prominent feature of this care home
for 26 residents and yet it is conveniently located close to the shops and
the railway station.
Chargrove Lawn Care Home
Shurdington Road, Shurdington GL51 4XA
Telephone: 01242 862686
A country house in its own grounds set between Cheltenham and
Gloucester. The 26 residents enjoy stunning views of Leckhampton Hill.
Parton House Care Home
Parton Road, Churchdown GL3 2JE
Telephone: 01452 856779
A turn of the century property with a large purpose built extension
provides luxurious facilities for all 36 residents. In the centre of
Churchdown village, the home also benefits from its own cinema.
Redlands Acre Care Home
Redlands Court Luxury Care Suites
35 Tewkesbury Road, Longford GL2 9BD
Telephone: 01452 507248
A care home for 26 residents with a lively atmosphere and busy social
calendar. Redlands Court is a small development of self-contained
apartments with lounge and kitchen facilities linked to Redlands Acre
by a glass conservatory.
The Grange Nursing and Care Home
Grange Road, Northway, Tewkesbury GL20 8HZ
Telephone: 01684 850111
The only Cedar Trust home offering nursing and residential care. The
Grange has 69 rooms set around an attractive courtyard.
Winstonian House Care Home
38-42 All Saints Road, Cheltenham GL52 2EZ
Telephone: 01242 577927
A cosy town house close to the shops and Pittville Park offering care
and companionship to 17 residents.
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CTCH Ltd, Cedar Lodge, Grange Road, Northway, Tewkesbury GL20 8HZ
Tel: 01684 290666 Email: enquiries@ctch.co.uk Web: www.ctch.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 5
Gloucestershire County Council, working in partnership
with Gloucestershire Care Services, provides social care to
vulnerable adults, those with disabilities and older people.
Everyone in the council is determined to provide trusted,
high quality, personalised and universal social care
support to all adults who have assessed needs.
We are passionate about making a real difference to
people’s wellbeing and their ability to remain in their
own homes and maintain their independence. We
do this by working closely with the person and their
families and carers, as we recognise their expertise in
understanding what support will make a difference. This
‘person-centred’ approach is supported by the national
strategy of Self-Directed Support or ‘personalisation’ as it
is sometimes called.
Personalisation aims to enable people to have and
be responsible for their own personal budget - a sum
of money which they can use to buy their own care
from the person or provider they choose. The allocation
of funds is always subject to an assessment. This is an
exciting opportunity for people to decide for themselves
the package of care they need that offers them the best
support from within their local community and at the
best value for money. This development is discussed
further on page 10.
Recognising that, for many people, their health
and social care needs overlap, we are also working
on developing an integrated care model with health
colleagues. This will again be based on supporting people
to live independent lives.
We continue to work closely with the Care Quality
Commission (CQC) inspectors, the Gloucestershire Care
Providers Association (GCPA) and care providers to ensure
quality standards are consistently maintained in the care
we provide to people in Gloucestershire. Regulations for
registered residential, nursing and domiciliary services
focus on improved outcomes around involvement and
information, personalised care and treatment, safety
and safeguarding. Ministerial announcements support
this requirement and place a growing expectation on
providers being able to demonstrate that they meet
public expectations.
Whether your needs are low or high and whether
you can pay for your own care or not, we can provide
information and advice on a range of options or signpost
you to local organisations and service providers through
our website, www.yourcircle.org.uk
I hope you find this Directory useful in helping you and
your family make informed decisions about the choices
available to you in Gloucestershire.
Cllr Andrew Gravells
Cabinet member for older people
Gloucestershire County Council
Welcome from
Gloucestershire County Council
Regions covered by this Directory
Nailsworth
Dursley
Cinderford
Chipping
Campden
Stow-on-the-Wold
Bishop’s
Cleeve
Bourton-on
-the-Water
Tetbury
Moreton
-in-Marsh
Newent
Coleford
Lydney
COTSWOLDS &
STROUD CIRENCESTER
GLOUCESTER
FOREST
OF DEAN
CHELTENHAM
TEWKESBURY
Wiltshire
Oxfordshire
Warwickshire Worcestershire
Herefordshire
Wales
Avon
Map design by CCL.
Based upon © Crown copyright.
All rights reserved.
Gloucestershire County Council 100019134 2011
6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Inspection and registration of care services
Who we are and what we do
The Gloucestershire Care Providers Association (GCPA) is
a membership body open to all independent providers
of social care (private, not-for-profit and charitable
organisations) delivering care and support to people
in their own homes or in a residential setting within
Gloucestershire. Members work with older people, people
with learning difficulties, people with mental health issues
and people with disabilities.
Membership of the GCPA is a sign of a progressive
organisation, committed to delivering the highest
standards of care and keen to play an active part in the
county’s wider social care community.
Representatives of the GCPA attend regular strategic
and liaison meetings with county council staff, to discuss
and review contracts, procedures and other issues and
work closely with the NHS and Clinical Commissioning
Group in the county. The GCPA works together on a
variety of initiatives aimed at both tackling immediate
issues facing vulnerable people and designing better
ways of working for the future.
In addition, the GCPA has strong links with the Care
Quality Commission and regularly liaise with senior
All care providers must be registered under a system
introduced by the Health and Social Care Act 2008, which
brings adult social care, independent healthcare and the
NHS under a single set of essential standards of quality
and safety for the first time.
The Care Quality Commission (CQC) is the independent
regulator of health and social care in England. They
regulate care provided through a range of methods
including:
• registering providers to ensure they are meeting the
essential standards of quality and safety;
• monitoring how providers comply with the standards;
• promoting improvement in services;
• using enforcement powers where necessary; and
county councillors, local MPs, Healthwatch and other
decision makers, influencers and interested organisations.
The GCPA’s main aims are to:
• represent the interests of independent care/support
providers and promote membership within the county;
• work with local authorities, NHS and other statutory and
regulatory bodies in Gloucestershire to help improve
social care delivery;
• encourage the sharing of best practice amongst
members; and
• negotiate with Gloucestershire County Council staff the
annual fee reviews and contractual revisions within the
county.
 Members are shown with a GCPA beside their listing,
which start on page 21 for domiciliary care/support
and page 51 for care homes.
Registered Number: 7841236
Email: care@gcpa.co.uk
Web: www.gcpa.co.uk
• publishing up to date information about the compliance
of adult social care providers with essential standards of
safety and quality.
Introduction from the
Gloucestershire Care
Providers Association
Ensuring quality of care 
Visit www.carechoices.co.uk for further assistance with your search for care 7
Keeping vulnerable adults in Gloucestershire safe from abuse
Inspection and registration of care services continued
Who is a vulnerable adult?
A vulnerable adult is someone aged 18 or over who is or
may be:
• in need of community care services because of a
disability, age or illness and is
• unable to take care of themselves, or unable to protect
themselves against significant harm or exploitation (‘No
Secrets’ 2:3).
What is abuse?
Abuse is a violation of an individual’s human and civil rights
by any other person or persons. It can consist of a single act
or repeated acts and can take the following forms:
Physical abuse - Including hitting, slapping, pushing,
kicking, misuse of medication and inappropriate restraint
or control.
Emotional abuse - Including verbal abuse, humiliation,
bullying or the use of threats.
Neglect - The repeated denial of help that a vulnerable
adult needs which, if withdrawn, will cause them to suffer.
Sexual abuse - Direct or indirect sexual activity where the
vulnerable adult cannot or does not give their consent.
Financial abuse - Including theft, fraud, exploitation,
pressure in connection with wills, property or
inheritance, or financial transactions, or the misuse or
misappropriation of property, possessions or benefits.
Discrimination - Including abuse based on a person’s
ethnic origin, religion, language, age, sexuality, gender or
disability.
Institutional abuse - Including poor care standards, misuse
of medication, inappropriate restraint, lack of privacy or
personal dignity, lack of flexibility, control and choice, lack of
appropriate care planning and reviews, restricting access to
toilet or bathing facilities and lack of record-keeping.
Following an inspection, each service is given a report of
how it rates against national essential standards of quality
and safety. Each service’s report can be seen on the CQC
website: www.cqc.org.uk
 For any enquiries or to register a concern or a
complaint, contact CQC by telephone:
03000 616161 or by email: enquiries@cqc.org.uk
Who commits abuse?
Vulnerable adults may be abused by a wide range of
people including:
• relatives and family members;
• professional staff;
• paid care workers;
• volunteers;
• other service users;
• neighbours;
• friends and associates; and
• people who deliberately exploit vulnerable people
and strangers.
Where does abuse happen?
Abuse can happen anywhere, for example:
• in the street;
• at home;
• at a friend’s house;
• where you work;
• at a day centre, residential home or college; or
• somewhere you spend your free time.
What are the signs of abuse?
Possible signs of abuse could include:
• injuries – bruises, broken bones and burns;
• lack of personal care;
• bills not being paid;
• sudden loss of assets, friends of family threatening an
individual to gain access to money etc;
• not getting to medical appointments;
• changes in behaviour or mood; or
• unexplained withdrawal from normal activities and
friends, family or community.
 The Local Government Ombudsman can also help
with complaints:
PO Box 4771, Coventry CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983.
When considering care services, it’s always a good idea
to check a service’s inspection report on the Care Quality
Commission’s comprehensive website: www.cqc.org.uk
Continued on page 9
Feel right at home
with Barchester care homes
At Barchester, people always tell us they feel right at home as soon as we
welcome them through our doors, and that's music to our ears. After all,
we pride ourselves on our genuine warmth and friendliness – it's all part of
the first-class care and support that we provide to the people of Gloucestershire.
We have a range of services to suit all care needs, including:
Nursing care • Residential care • Dementia care • Respite care
Did you know? We have a wide range of activities so you
can learn new hobbies or continue with ones you love!
www.barchester.com
Ashchurch View
Ashchurch,
Tewkesbury,
GL20 8US
01256 441 478
Badgeworth Court
Badgeworth,
Cheltenham,
GL51 4UL
01452 401 055
Hunters
Cherry Tree Lane,
Cirencester,
GL7 5DT
01285 601 334
Moreton Hill
Standish,
Stonehouse,
GL10 3BZ
01453 557 986
If you'd like to take a look around –
or just need a bit of friendly advice –
your local Barchester care home
will be happy to help.
Visit www.carechoices.co.uk for further assistance with your search for care 9
If you or an adult you know may be at risk of abuse you
should contact Gloucestershire County Council’s Adult
Social Care Helpdesk on: 01452 426868.
‘There can be no secrets and no hiding place when
it comes to exposing the abuse of vulnerable adults.’
(DoH: No Secrets)
It is everyone’s responsibility to know about and report
abuse of vulnerable people.
• financial assessment and your personal budget;
• developing your support plan;
• arranging your support and keeping you safe; and
• your questions answered.
Visit: www.yourcircle.org.uk or call the Adult Social Care
Helpdesk on: 01452 426868. The information sheets can
be produced in large print, on audio tape and in Easy
Read versions. If you would like a copy in one of these
formats, please call: 01452 426868.
All the topics mentioned above are covered in detail
in the following pages of this Directory, which is also
available on the web: www.carechoices.co.uk/region/
south-west/gloucestershire
eMarketplace
Gloucestershire County Council is developing an
eMarketplace for care. This will be an online site that can
be used by staff, people with personal budgets and the
general public to source and buy care. The system aims to
empower individuals to assess their needs, draw up plans
and select the support services that best suit them to
achieve their life goals and outcomes.
People who need services should be able to play an
active role in deciding on and commissioning those
services, whether that is by themselves or with support.
The concept of the eMarketplace is simple - the person
sets out what they need and this is shared with all
relevant suppliers, who can respond with price, availability
or, in some cases, a detailed solution.
Developments will be covered on the website:
www.gloucestershire.gov.uk
How can I report my suspicions of abuse?
Initially you should tell someone you can trust. This could
be a:
• family member;
• friend;
• member of staff;
• social worker or nurse or an advocate.
If you or the individual is in immediate danger, need
medical attention or if a crime has been committed call
the emergency services on 999.
Building your own circle of support
‘Your Circle’ is Gloucestershire County Council’s innovative
way of addressing some of the challenges faced by those
using the adult social care system. The idea is to give people,
families and carers improved choice and control over the
support they receive and who provides it, backed up by
a website-based service. It helps you to build a personal
support network of trusted people, services or even places,
which can help you live life the way you want to.
Linking people and services
The website: www.yourcircle.org.uk offers advice and
links people to the services and support they need to
help them live independently for as long as possible.
Most people explain that they want to keep living in
their own home. The Council wants to help people avoid
longer term or institutional care and have a more fulfilling
life. By working with health partners to provide free and
intensive short term support, the Council will help people
recover quickly from illness or accidents, maximising their
independence. For younger people with disabilities, the
Council wants to promote opportunities to learn new
skills that will give them more independence too.
If you are eligible for support from adult social care
you can have a personal budget, allowing you to decide
what support you receive and who delivers it - providing
it meets the needs which are identified during your
assessment, is legal, keeps you safe and offers value for
money. The Council will work with you to agree what your
best options are. Personal budgets are explained further
on page 10.
For more information
There are a number of information sheets available on the
website which you can download, including:
• assessing your needs;
Get more out of life
Keeping vulnerable adults in Gloucestershire safe from abuse continued
10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Personal budgets
how you use the money and always keep your receipts.
You aren’t allowed to use Direct Payments to pay for
permanent residential accommodation - but you may
be able to use them to pay for occasional short stays,
if Gloucestershire County Council agrees that is what
you need.
Most Direct Payments are made to meet regular
ongoing support needs, however they can also be made
as a single payment, for example, to purchase equipment
or a short respite break.
Direct Payments are made directly into your bank,
building society, Post Office or National Savings account.
If you are assessed as being eligible for longer term
support to enable you to live at home, Gloucestershire
County Council will offer you a personal budget - a sum of
money available to meet those needs which are identified
during your assessment.
So, instead of the Council buying services on your
behalf, you can decide how to use your personal budget
and buy in your own support. You can then choose what
social care and support services this money is spent on.
You can be as creative as you want, as long as the money:
• is spent to meet your needs;
• is legal;
• keeps you safe;
• offers value for money; and
• helps you achieve the goals that have been agreed
with you.
If you prefer, Gloucestershire County Council can
arrange services to meet some of your needs directly;
or you can combine these two methods of getting the
support you want.
If you are not eligible for financial support from the
Council they can support you to get specialist information
and advice so you can make informed choices about your
care and importantly how you pay for it.
Personal budgets can be managed in a number
of ways
Option 1: Personal budget by Direct Payment.
This option provides the greatest flexibility. Money is paid
directly to you. You can use this money to organise, buy
and manage your agreed support. A thorough guide
to help you manage your money – The Direct Payment
Guide is available online at www.yourcircle.org.uk or
from the Adult Social Care Helpdesk: 01452 426868.
Option 2: Managed personal budget
Gloucestershire County Council can organise, buy and
manage all your agreed support for you, although this
does reduce the level of flexibility available to you.
Option 3: Combination personal budget
You can choose a combination of the above two options.
This will be discussed with you.
Keeping track: If you receive Direct Payments, you are
responsible for how the money is spent. The Council can
help you do this and will need to see that you have used
the money in the right way, so keep a careful record on
Adult social care services are changing across England to
give people, their families and carers, much greater choice
and control over the support that they receive and who
delivers it; this is called Self-Directed Support. It’s a move
away from a traditional system where care professionals
make all the decisions.
Your Circle is the name of Gloucestershire County
Council’s approach to this more flexible and personal
method of support. Instead of individuals fitting into
existing services, the changes reflect a more personcentred
approach, ensuring that:
• people have access to short term support to help them
regain their independence and reduce reliance on
longer term support;
• people’s changing needs are met, according to their own
individual circumstances;
• people feel in control of decisions about their own
support;
• support and services are flexible and reflect people’s dayto-day
requirements; and
• everyone has easy access to information, advice and
advocacy.
You’re in charge
Visit www.carechoices.co.uk for further assistance with your search for care 11
Assessing your needs
Assessing carers
access or provide for yourself.
If you feel that you will be unable to say what you
want, the Council can arrange an independent advocate
to support you (advocates and advocacy are explained
further on page 44).
The completed assessment will identify the needs
you are eligible to have support for, and also help you
consider the outcomes that you would like to achieve. It
will also form the basis of your personal budget, discussed
further on page 10.
If you have a relative or friend who helps and provides
care for you, then you may want to involve them in your
assessment too. Part of the assessment looks at what your
carer does to support you and whether they are able to
continue supporting you.
The Council view carers as equal partners in your care
and they are entitled to have a separate assessment of
their needs in their own right as a carer, to see if there are
services and support that might help them.
for example to continue or gain employment, to have
time to yourself or take a break. You may need support to
continue in your caring role or may wish to give up caring
altogether.
As a carer you are entitled to an assessment of your
needs even if the person you care for does not want any
involvement with Gloucestershire County Council.
talk about any problems you are facing and will give you
information about what help may be available locally.
If you need further help, a member of Gloucestershire
County Council’s adult social care team will visit you at
home to discuss your situation and assess your care/
support needs.
Gloucestershire County Council can arrange support
for you on a temporary basis to help you through a
period of crisis and ensure that you get the help that
you need. Most people will be offered a period of short
term help or reablement to get them back on the road
to recovery (more information is on page 13). Teams will
work with you on a one-to-one basis so that you grow
in confidence, re-learn skills or learn new ways of doing
things. This will be for an agreed period of time and,
depending on the solution, may include a charge.
To determine if you are eligible for social care support,
the Council will work with you to understand the level of
your needs and how you meet national eligibility criteria.
Whether you are eligible or not, whatever your
situation, the Council will still be able to offer guidance
and information about sources of support that you can
A carer is a person who looks after someone else, usually
a relative, friend or neighbour, who for reasons of poor
health, disability, substance misuse or because of frailty
are unable fully or partly to look after themselves.
Carers carry out a range of activities, which help the
person they care for to maintain a quality of life, from
personal care, bathing and dressing, practical and emotional
support, to supporting someone with medication.
Caring can affect your ability to have a life of your own
If you or your family feel that you need extra support,
you should first call the Adult Social Care Helpdesk on:
01452 426868. The person you speak to will help you to
Where do I start?
Continued on page 13
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
WE OFFER A QUALITY
HOME CARE SERVICE
TAILORED TO MEET THE
INDIVIDUAL NEEDS
OF OUR CLIENTS ‘THE
SERVICE USER’
We are a family run company with a wealth
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We understand peoples’ needs differ and
are committed to supplying a service that
is person centred; dedicated to meeting
your specific needs.
We are able to help in all areas of care and
support for example our services include:
• Personal care (bath/shower/wash)
• Shopping
• Sitting service
• Prepare and serve meals
• Light house work
• Hygienically clean kitchen and bathroom
• Changing bed linen
• Put to bed
• Laundry
• Overnight stays
We appreciate that when you have carers
visiting it can often feel like you are losing
control and your choices are being limited.
We believe it is very important that you feel in
control and have as many choices as possible
and work hard to meet these objectives.
1a Meadow Road, Cirencester, Gloucestershire GL7 1YA
tel:01285 640420
www.carefulcareltd.co.uk
email: info@carefulcareltd.co.uk
“In all my dealings with Careful Care
I have found everyone friendly, highly
competent and professional and
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Feel free to contact us for an informal
chat to discuss whether we are able to
meet your care needs or the care needs
of a member of your family.
Carers are trained in all aspects of care including
dementia training and end of life QCF (NVQ) training
is encouraged. 
Visit www.carechoices.co.uk for further assistance with your search for care 13
Assessing carers continued
Carers Gloucestershire - enhancing the lives of carers
Reablement
Home improvement agencies
To find out if you or the person you care for will be
eligible for any services from Gloucestershire County
Council, the Council will arrange to assess your needs as a
carer and the needs of the person you look after. Together
we can discuss what the problems are and decide what
services will help.
Your needs can be assessed at the same time as those
of the person you look after, or, if you prefer, you can have
a completely separate carer’s assessment.
The way adult social care is provided has changed in
order to give individuals, families and carers much greater
choice and control over the support that they receive and
Carers Gloucestershire is an independent, carer-led
charitable organisation that aims to empower carers
across the county to promote their rights and enable
them to make positive choices to improve the quality of
their lives. On offer are information, support, advice and
advocacy to all carers in Gloucestershire.
This is an integrated health and social care reablement
service and is usually a short-term intervention. The
aim of the reablement service is to maintain or increase
your independence through rehabilitation and enabling
activities and allow you to live in your own home for as long
as possible. You will be supported with the provision of
short-term care support and/or therapeutic intervention for
example physiotherapy, occupational therapy or nursing.
The initial assessment is carried out by multidisciplinary
teams of health and social care staff. The reablement
service will promote your health and well-being and can
help to maintain your independence at home. The service
These can help older, vulnerable and disabled people
to maintain their independence in their own homes.
In Gloucestershire, health, housing and social care are
working together to fund and organise services to make
sure this happens. Safe at Home Gloucestershire is a
countywide Home Improvement Agency now available to
help people to remain living in their homes by ensuring
they are in good repair and adapted for their needs.
Services include: information, signposting and practical
help with housing repairs, improvements; renovations and
who delivers this. Your Circle is the name of the approach
to this more flexible and personal method of support in
Gloucestershire. For more information visit:
www.yourcircle.org.uk and see page 9.
If you would like to know whether you or the person
you care for is eligible for help you can complete a form
on the Council’s website. For more information on other
organisations that provide support to carers and carers’
issues please visit: www.gloucestershire.gov.uk/carers
Alternatively, you can call the Adult Social Care
Helpdesk on: 01452 426868 (8.00am to 5.00pm Monday
to Friday).
The charity works in partnership with other organisations
to identify carers, provide a range of services in response to
their needs and give carers a collective voice.
For further information on other organisations that
provide support to carers, please call: 01452 386 283
or visit the website: www.carersgloucestershire.org.uk
also aims to reduce unnecessary admission to hospital by
providing a rapid response to you at home. In addition,
the service can enable you to be discharged home from
hospital earlier by providing care support and intensive
rehabilitation in your own home.
The service may last up to six weeks and is free of
charge. When the reablement period is completed, if you
have any ongoing health or social care/support needs, a
plan for your future care/support needs will be discussed
and you will be given details on how you can receive help
to set up on going care/support arrangements. Ask your
care manager or health worker for further details.
adaptations which support independent living at home;
small repairs service for minor adaptations to help people
to live more safely.
Safe at Home also offers confidential advice and
support including:
• advice on housing options and helping you decide
which is best for you;
• advice and information about grants and benefits and
funding for works; and
• help accessing other local support services
Staying at home 
14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Home improvement agencies continued
Adaptations to your home
Assistive technology
grant officers and occupational therapists.
To request a free home visit, or to talk to any member
of the team, freephone: 0800 032 3139.
recommendation before going ahead with any works.
Occupational therapy (OT)
The occupational therapy service supports people who
have a permanent disability to live independently in their
own homes. The service uses a person-centred approach
to address the issues identified by individuals, within
the context of their own social, cultural and physical
environment.
All referrals to the OT service are prioritised according
to county guidelines. Eligibility criteria must be met,
please call the Adult Social Care Helpdesk on 01452
426868 for more details.
• Window/door sensors
• Carbon monoxide sensors
• Bed/chair occupancy sensors
• Temperature range sensors
• Gas shut off devices
• Medication reminder systems
Telehealth
Telehealth monitoring is the remote exchange of
physiological data between a patient at home and
medical staff at hospital to assist in diagnosis and
monitoring. This could include support for people
with lung function problems, diabetes, etc. It includes
(amongst other things) a home unit to measure and
monitor temperature, blood pressure and other vital signs
for clinical review at a remote location (for example, a
hospital site) using phone lines or wireless technology.
Examples of what telehealth can monitor remotely:
• blood glucose levels;
• cardiac arrhythmia;
• asthma; and
• medication reminder systems.
In Gloucestershire, a member of your primary health care
team or hospital specialist team will discuss the use of
telehealth with you if it is going to be helpful to you to
manage your condition.
On your behalf Safe at Home can manage any works
carried out in your home, for example drawing up plans,
obtaining estimates and liaising with contractors, council
Owner occupied and council owned property
District council housing authorities play an important part
in enabling disabled people to stay in their own homes
and they may be able to help if a property needs to be
adapted. Each district council has different rules, but
adaptations can be carried out on owner occupied and
council owned property. Some councils can carry out
adaptations free of charge if you are a council tenant.
Housing Associations
Some Housing Associations may carry out minor
adaptations for you straight away; otherwise they generally
require an occupational therapy (OT) assessment and
Assistive technology or telecare services help the
vulnerable, particularly older people, to live in their own
homes with greater safety and independence.
Telecare
These use a range of technologies that raise alarms to
get help for someone 24 hours a day and so provide
help, security and peace of mind. Special equipment can
be linked to your telephone system so you can get help
quickly if you need it, even if you are unable to speak.
For some of the services you do not even have to press a
button to call for help as they work on sensors that detect
movements like falls, gas or carbon monoxide escapes,
or floods.
There are different types of telecare service depending
on your level of need. Services can be provided if you
have been assessed as eligible for help by Gloucestershire
County Council, or equipment can be purchased privately.
Examples of telecare devices:
• Safety confirmation phones
• Wrist-worn wellbeing monitors
• Movement/non-movement sensors
• Falls sensors
• Fire/smoke alarms
• Automatic lighting sensors
• Food/water alarms
• Fridge activity sensors 
Services include:
• Companionship
• Light housekeeping
• Local transportation and errands
• Meal preparation
• Respite support
• Convalescence support
• Personal care
• Shopping
• Specialist dementia and Alzheimer’s care
and much more...
Being able to live at home can be one of the most important
comforts in an older person’s life and because family and friends
can’t always be there, Home Instead Senior Care is here to help.
Home Instead Cheltenham and Cotswolds is part of a national
network rapidly building a reputation as one of the UK’s leading
providers of high quality care at home, including specialist
dementia care.
Our Caregivers take great pride in helping our clients to lead
a more comfortable and confident life. We offer a variety
of services tailored to their individual needs, allowing clients
to continue living in their own homes for longer.
For us, nothing is more important than
providing a convenient and reliable care
solution that works for everyone in your family.
From just a couple of hours a day, to full time
care, our service is available 24 hours a day,
seven days a week.
I’m very pleased with
Home Instead
They are really excellent with my
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I would definitely recommend them.
“
“
23 Ullenwood Court
Cheltenham GL53 9QS www.homeinstead.co.uk/cheltenham
Registered with
the Care
Quality Commision
Direct Payment & Individual
Budget Users Welcome
Specialists in providing
older people with non-medical
care in their own homes
2EXMSREP'EVI4VSZMHIV
SJXLI=IEV%[EVH
'EPPYWSR
SVIQEMPEQERHELEQIV$LSQIMRWXIEHGSYO
GLOS101
Home Care Costs:
Day Care from £16.90 per hr.
Night Care from £13.70 per hr.
Live-In Care from £780 per week
Services we provide:
• Dementia Care at Home
• Support and Assistance through the night
• Care and Support with day to day living
• Terminal Illness, Palliative Care at Home
• Live-In Care and Support – an excellent
alternative to residential care, with one to one support
CL Lifestyles Home Care is a family run care service with
strong ethics in care. Registered and providing quality care in
the community since 2007.
We feel the best attentive care and customer service is the least anyone
should expect from a care service.

	


Tel: 0845 459 0188
For an information pack please call 
	
	


or email 
or visit 
Visit www.carechoices.co.uk for further assistance with your search for care 17
Day clubs and support clubs
Community meals
Domiciliary care/support in your own home
regular reviews of your needs.
Day clubs and day support can provide particular
types of services to meet different needs. Some offer
short-term support to help you access services in your
local community. Others provide more specialist ongoing
support to help you and your carer. Some provide hot
meals for a small charge. If you need assistance with
personal care, it will be provided in a safe, dignified and
respectful manner.
You will be provided with a choice of activities
designed around your needs and goals based on a care
plan which will be drawn up by care professionals in
conjunction with yourself.
For more information, visit: www.gloucestershire.gov.uk
Choosing frozen meals gives people flexibility, as they
can choose to have a bulk delivery and then decide which
meal they want to eat and when. If someone does not
have a freezer or a microwave to heat them up, one can
be provided. The hot service is available seven days per
week. There is a standard charge for the service.
The Adult Social Care Helpdesk can advise on what
options are available, the assessment process and how
to obtain meals at home. Tel: 01452 426868 (8.00am
to 5.00pm Monday - Friday) or email:
socialcare.enq@gloucestershire.gov.uk.
Live-in care
24 hour live-in can accommodate people with a very high
dependency on a permanent basis. It can also provide
respite breaks for regular carers and short-term support
following hospital discharge.
In some cases it’s preferable and more economic to
have a carer actually living in the home. This can be for a
short period eg a week, or on an ongoing basis. Typical
charges can vary depending on the amount of care and
the particular skills required. Live-in care is also available
to people with permanent physical or mental disabilities
who require long-term ongoing care.
All home care providers are regulated and inspected by
the Care Quality Commission who publish inspection reports
on their website: www.cqc.org.uk. When considering a
service it’s always a good idea to check their report.
Before you make any decisions regarding the provision
of care, be sure to contact several providers and ask
for a Service User’s Guide and their charges and a draft
contract between you and the care provider.
There are some day clubs in Gloucestershire, the majority
of which are operated by the independent sector. As part
of the reshaping of social care and support, the county
council has been reviewing the way day services operate,
and so some services have been changing to be more
focused on providing short term support to provide
reablement to help people if they need to maintain or
improve their independence. Other services now offer
a menu of services that can be purchased to suit your
needs. All day services have to reach certain standards.
Adults assessed as eligible by Gloucestershire County
Council and who need support in keeping and enhancing
their independence may be offered a place at a centre,
which in most cases will be for a short period. There are
The meals service is supplied and delivered by the Royal
Voluntary Service in conjunction with Gloucestershire
County Council.
This service delivers hot or frozen meals to your own
home, to help you live as independently as possible.
Whether you are eligible for the frozen or hot service
depends on you being assessed as having a need for them.
All meals, hot and frozen, are nutritiously balanced
and delivered direct to the door. The service is available
across the entire county and cultural and special diet meal
options are available.
In order to enable people to live in their own home for as
long as possible a range of domiciliary care services are
available. A range of help is on offer from day-to-day tasks
such as cleaning, shopping and food preparation/cooking
through to personal care that helps with tasks like dressing,
bathing, toileting and prompting the taking of medication.
Carers need to be properly trained particularly in moving
and handling and the use of hoists for some tasks.
Daily care/domestic support
Carers can call in on a daily basis to assist with any of
the tasks described above. Depending on the level of
help required their visits can be just half an hour or up to
several hours. Generally, visits are available from 7.00am
until 10.00pm. Some people will need multiple visits per
day. Night services can also be provided. The hourly rate
varies depending on the services required, the time of
day and the location. Rural areas may present particular
difficulties and a travel charge will probably be made in
addition to the normal hourly rate.
18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Our Carers are:
Whatever your needs please call or e-mail Jenny or Ron
Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk
• Disclosure and Barring Service
(previously CRB) checked,
inclusive of ISA check
• Reference checked
• Local and on hand, in your area
• Fully trained with
appropriate specialist training
Registered with the
Care Quality Commission
www.cqc.org.uk
Do you have concerns for a friend, neighbour or family member?
Are they in need of, or approaching a time when they will need,
A SAFE PAIR OF HANDS?
Live-in Care
Giving 24/7 care in your home, long or short-term.
• A Carer to live with you,
someone to be on-hand
whenever needed
• Help with all aspects of
Care
• Companionship
• Personal hygiene –
washing, showering,
bathing
• Cooking
• Washing & Ironing
• Prompt/administer
medication
• Housework
• Shopping
• Respite
• Accompanying to
appointments
DoCare believe that everyone has a right
to support in their own home
Do you or a relative need help with day to day tasks?
Do you or a relative need support but want to keep your freedom and individuality?
Would you like free help and advice to get the right support at home?
Head Offi ce: Griffi n Mill, London Road, Thrupp, Stroud, Gloucestershire GL5 2AZ
DoCare is accredited with the local authorities of Bristol, Gloucestershire, South Gloucestershire
and Oxfordshire and registered with the Care Quality Commission
Whether for yourself or a loved one DoCare can offer you the support you need and
help make every day a better day.
Call us on 0333 700 0333 to qualify for your complimentary consultation. We
will be delighted to come and meet you to discuss your needs so that we can help
make every day a better day for you and your loved ones.
DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Witney, Yate
and surrounding areas.
Email: info@docare.co.uk Web: www.docare.co.uk www.facebook.com/DoCareLtd
Paying for domiciliary care/support
Agencies
Carers
Paying
Domiciliary care/support
provider checklist
Those arranging and funding their own care either
privately or with a personal budget can choose their
own care provider. If you are paying for your own care
we would strongly recommend that you seek specialist
information and advice before entering into any
commitments to ensure that you explore all the care
funding options available to you and avoid running out of
money. See page 42 for more information.
Gloucestershire County Council contracts regularly with
some providers in the county and these are denoted with
GCC within the listings. Independent home care provider
listings begin on page 21.
the agencies used will have been accredited to work for
Gloucestershire County Council.
People arranging and funding their own care either
privately or through a Direct Payment or a personal
budget are able to choose their own worker or domiciliary
care/support provider.
your carer goes on holiday or is sick, will you be notified
in advance that a different carer will be attending?
• How can you contact the agency in an emergency or
outside office hours?
• How hard or easy would it be to make a complaint and
how are things then put right?
• If this is a private contract ask for a copy of the agency’s
contract terms and read these carefully with someone you
trust. Get as much help as you can going over it and ask
any questions you may have before signing anything. The
Citizens Advice Bureau or Age UK could help with this.
• You will have a care plan drawn up by the agency which
the carers will work to. Ask how often this plan will be
reviewed by the agency.
• Carers must be checked with the Disclosure and Barring
Scheme and have a criminal records disclosure – make
sure this is the case.
should check carefully the fee rates charged and exactly
what the payment you make covers.
Gloucestershire County Council may be able to help you
with the cost of some of your domiciliary care/support,
ask for an assessment of your care needs and financial
situation. Any financial assistance will depend on your
assets and income and could come in the form of a
personal budget (explained on page 10).
Your social worker should review your assessment, at
least annually. This will provide you with a regular check on
how well your arrangements are meeting your needs. If at
any time you feel your circumstances have changed or that
costs have increased, you should contact Gloucestershire
County Council to request another assessment.
These questions may be useful when considering using
the services of a home care (domiciliary) provider to help
you build up a picture of how your care needs will be met
in your own home.
For care packages which have been arranged by
Gloucestershire County Council, contracts and care plans
will have been completed by your care manager and
• What experience does the agency have in your particular
field of need? Can they supply references for you to check?
• Home care agencies providing personal care, must
be registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate and read CQC’s latest inspection report on the
website www.cqc.org.uk.
• How long has the agency been operating?
• How many carers would the agency assign to care for
you and would you see the same one every day? If not,
how does the staff rota operate and what happens if
• You should expect your personal preferences, dignity
and privacy to be respected. Discuss this with the agency
and ask how the most suitable carers for your particular
care are chosen. Can you talk to them before deciding?
• Carers should be fully trained or be in on-going training.
Ask the agency about their policies on this.
• If your care needs do not meet your local authority’s
eligibility criteria and have been arranged privately you
@ Care Choices Ltd 2014
Visit www.carechoices.co.uk for further assistance with your search for care 19
20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
www.bluebirdcare.co.uk
CARE VISITS AT HOME
We care passionately
Our staff
Our staff are caring, trained to give medication and
police checked.
Alternative
Bluebird Care offers a realistic cost effective
alternative to residential care. With familiar friends,
relatives and possessions around, Bluebird Care ‘just
happens’.
What we offer
We offer everything from personal care to shopping,
cleaning or social visits. In fact everything you need
to stay in the comfort of your own home.
Call and talk to one of our friendly
professional team
Bluebird Care (North Gloucestershire)
Suite 4, Westgate House, The Island, Gloucester GL1 2RU
Tel: 01452 414952
Email: nglos@bluebirdcare.co.uk
Bluebird Care (Stroud and Cirencester)
3b Nelson Street, Stroud, Gloucestershire GL5 2HL
Tel: 01453 757937
Email: stroudandcirencester@bluebirdcare.co.uk
OFFERING
HIGH QUALITY
ACCOMMODATION
IN A CARING AND
HOMELY ENVIRONMENT
www.somersetcare.co.uk
The Priory is an elegant 18th Century, Grade II listed care
home situated in a quiet location in the centre of the historic
market town of Tetbury. Whether you’re looking for day
care, short-term respite care or 24-hour nursing care, The
Priory provides a welcoming and homely environment.
Please call our dedicated team on (01666) 502332 or email:
enquiries.thepriory@somersetcare.co.uk
The Priory, The Chipping, Tetbury, Gloucestershire GL8 8ET
We provide a range of services across Gloucestershire to
support people to live independently at home, including:
• Assistance with washing, dressing, bathing,
showering and meal preparation
• Support with domestic tasks, such as cleaning, laundry and shopping
• Sitting service, companionship, holiday and respite support
• Assistance with accessing appointments and activities
in the local community
• Support with medication and welfare checks
• Support when returning home from hospital
To fi nd out more information, please call us on (01452)
883391 or email: enquiries.gloucester@somersetcare.co.uk
COMMUNITY SERVICES IN GLOUCESTERSHIRE
The alternative to Care Home admission.
Live-in Care enables anyone with care needs to
continue living in their own home with a
round-the-clock care worker.
Live-in Care
from £675 per week
08000 121 247 | www.liveincare.info
Gloucester - 01452 898 219
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 21
BRAMBLE HOME CARE GCPA
Gloucester
Tel: 01452 521018 OP D PD LDA MH SI YA AD
BRANDON SUPPORTED LIVING
Gloucester
Tel: 01452 886367 LDA YA
BROOK LODGE GCC
Longthorpe
Tel: 01452 830614 LDA YA
BROOMFIELD CARE
Gloucester Advert page 30
Tel: 01452 730888 OP D LDA YA
C L LIFESTYLES CARE SERVICES
Gloucester Advert page 16
Tel: 0845 459 0188 OP D PD LDA MH SI YA
CARE AT HOME
Cheltenham
Tel: 01242 242061 OP PD LDA YA
CARE COMMUNITY LTD
Gloucester
Tel: 01452 507677 OP D PD LDA MH SI YA AD
CARE CONNECTIONS LTD
Gloucester
Tel: 01452 886448 OP D PD LDA MH SI
CARE IN THE HOME
Cheltenham
Tel: 01452 857959 OP D PD LDA MH SI YA AD
CARE - NURSING ALLIANCE RECRUITMENT
Gloucester
Tel: 01452 508299 OP D PD LDA MH SI YA AD
CAREFUL CARE
Cirencester
Tel: 01285 640420 Advert page 12 OP D
CARMEL DOMICILIARY CARE LTD
Gloucester
Tel: 01452 300162 OP PD LDA MH YA
ADAMSON HOUSE BUSINESS CENTRE
Gloucester
Tel: 01452 722791 OP D PD LDA MH SI YA AD
AFFINITY TRUST - DOMICILIARY
CARE AGENCY - SOUTH WEST
Stroud
Tel: 01453 753812 D LDA MH
ANGEL HOMECARE SERVICES LTD
Cheltenham
Tel: 01242 252975 OP D PD MH SI
ASPIRATIONS SOUTHWEST ADULTS
Gloucester
Tel: 01452 835970 PD LDA MH SI
ASSISTED LIVING SOLUTIONS
Twyning
Tel: 01684 857520 LDA MH SI YA AD
ASSOCIATED CARE SOLUTIONS
Gloucester
Tel: 01242 269033 OP D PD LDA MH SI YA
AVIDA CARE GCC GCPA
Gloucester Advert page 28
Tel: 01452 415066 OP D PD LDA MH SI YA AD
BEECHES HOMECARE CIRENCESTER GCC
Cirencester
Tel: 01285 657327 OP D PD MH SI
BLANCHWORTH CARE AGENCY
Dursley
Tel: 01453 546746 OP D PD SI
BLUEBIRD CARE GCPA
Stroud
Tel: 01452 757937 OP D PD LDA SI YA
Gloucester
Tel: 01452 414952 OP D PD SI YA
Advert page 20
BRADLEY COTTAGE
Bishops Norton
Tel: 07800 830302 OP YA
Domiciliary care/support providers
All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they
meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers
in the county and these are denoted with GCC within the following list.
SUPPORTING CARERS AND PEOPLE
WITH CARE NEEDS IN GLOUCESTERSHIRE
Cirencester Gloucester Cheltenham
Tel: 01285 650168
Email: infociren@
crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
Tel: 01452 302542
Email: infoglos@
crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
Tel: 01242 584844
Email: infochelt
@crossroadscandeg.org.uk
Web: www.crossroadscandeg.org.uk
We offer a high quality range of
services including the following:
• Respite breaks for carers
• Personal care & support
• Assistance with medication
• Dementia care
• Learning disability support
• Palliative care
• Community based activity programmes
• Memory clubs in Lechlade and Cheltenham
• Carers emergency service
• Shopping service
• Meal preparation
• Support with accessing appointments
• Overnight care
• Laundry/Light household duties
• Pension/benefi t collection
• Holiday cover
DO YOU LOOK
AFTER SOMEONE?
DO YOU
NEED HELP?
We are a registered charity. Charity Number: 1111055
If you’re interested in our
services please call our
referral service on
01453 768836
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 23
Domiciliary care/support providers continued
CLEEVE LINK LIMITED GCC GCPA
Cheltenham Advert page 31
Tel: 0800 433 2323 OP D PD
COMMUNITY OUTREACH CONSULTANCY LTD
Bisley
Tel: 01452 771257 PD SI YA
CONSENSUS COMMUNITY SUPPORT LIMITED
Cheltenham
Tel: 01242 236522 PD LDA MH
COUNTY HOME CARE SERVICES LTD GCPA
Gloucester
Tel: 01452 305628 OP D PD MH SI YA
CROSSROADS CARE CENTRAL & EAST
GLOUCESTERSHIRE GCPA
Cirencester
Tel: 01285 650168 OP D PD LDA MH SI
Cheltenham & Tewkesbury
Tel: 01242 584844 OP D PD LDA MH SI
Gloucester
Tel: 01452 302542 OP D PD LDA MH SI
Advert page 22
CROSSROADS CARE
FOREST OF DEAN & HEREFORDSHIRE GCPA
Cinderford
Tel: 01594 823414 OP D PD LDA MH SI YA
DOCARE LTD GCC GCPA
Stroud Advert page 18
Tel: 0333 700 0333 OP D PD MH SI YA
DYNAVOUR CARE SERVICES LTD
Gloucester
Tel: 01452 305952 OP D PD LDA MH SI YA AD
EASY LIVING SOLUTIONS
Dymock Advert page 29
Tel: 01531 820556 OP D PD SI YA
ELITE HOME CARE SOLUTIONS
Hempsted
Tel: 0844 800 1130 OP D
EUROCLYDON
Drybrook Advert page 67
Tel: 01594 543982 OP D PD LDA MH SI YA
EXPEDITIONS LIVING LTD
Cheltenham
Tel: 01242 532204 PD LDA MH YA
FACE 2 FACE
Gloucester
Tel: 01452 520011 PD LDA MH SI
FARECARE
Cheltenham
Tel: 01242 232296 OP D PD MH YA
FEATHER BED CARE
Stroud
Tel: 01453 557806 OP D PD SI YA
FIELDVIEW GCPA
Gloucester
Tel: 01453 791320 OP D PD LDA MH YA
FIRST CITY NURSING SERVICES LTD GCPA
Cheltenham Advert page 26
Tel: 01242 262700 OP D PD LDA MH SI YA AD
FLEXICARE HOME CARE SERVICES UK
Maisemore
Tel: 01452 306296 OP PD LDA SI YA
FOX ELMS CARE
Gloucester
Tel: 01452 382357 PD LDA MH SI
FOXGROVE HOUSE
Minsterworth
Tel: 01452 751197 PD LDA MH
GCC SHARED LIVES - QUAYSIDE
Gloucester
Tel: 01452 426052 OP D LDA MH YA
GLOUCESTER HOMECARE SERVICES
Gloucester
Tel: 01452 549495 OP D PD MH SI AD
GLOUCESTERSHIRE AUTISM SERVICES
Cheltenham
Tel: 01452 307069 LDA
GRAPEVINE DOMICILIARY CARE GCPA
Minsterworth
Tel: 07863 001186 LDA YA
The Home Care Specialists
Do you need a
Helping Hand?
Home care in Gloucestershire from 30
minutes per week to full time Live-in Care.
Helping Hands has been providing award winning quality help
at home since 1989. A family run company we apply our local
knowledge and 25 years of experience to offer you one to one home
care that enables you or your loved one to remain at home with
compassion and dignity.
Our locally based Carers are able to balance independent living with
bespoke care needs by assisting with:
If you are looking for extra support for those everyday tasks that are
becoming a little more difficult, we’re happy to help - from as little as
half an hour per week to full time Live-in Care.
To find out how we can help you, call:
01454 643 701
or visit: www.helpinghands.co.uk
Helping Hands 25th Anniversary
25Years
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Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 25
GUINNESS PARTNERSHIP GCPA
Cheltenham Advert page 15
Tel: 01242 255444 OP D PD LDA MH SI YA AD
HF - STROUD DCA
Stroud
Tel: 01453 761660 LDA YA
HF TRUST - GLOUCESTERSHIRE DCA GCPA
Morton-In-Marsh
Tel: 01608 651273 LDA
HOME INSTEAD SENIOR CARE
Ullenwood
Tel: 01242 513203 Advert page 15 OP D PD LDA MH SI YA
HONEST HOMECARE GCPA
Tewkesbury
Tel: 0800 433 2323 OP D PD LDA MH SI YA
HORSFALL HOUSE HOMECARE GCC GCPA
Stroud
Tel: 01453 886381 OP D
HOUSING 21 - CHIPPING CAMPDEN
Tewkesbury
Tel: 0303 123 9905 OP D PD MH SI
HOUSING 21 - MULBERRY COURT
Cirencester
Tel: 03701 924000 OP D PD LDA MH SI YA
INCLUSION CARE LTD
Twyning
Tel: 01684 857520 PD LDA MH SI
KITES CORNER
Gloucester
Tel: 01452 612216 PD SI
LA VIE EN ROSE
Deerhurst
Tel: 01684 439564 OP D PD LDA SI YA
LEARNING TOGETHER LIMITED
Stonehouse
Tel: 01453 298005 LDA YA
LEIGHTON HOUSE (MERRY DEN CARE) GCC
Cinderford
Tel: 01594 827358 PD LDA MH YA
LIVABILITY LIFESTYLE CHOICES WEST
Maisemore
Tel: 01452 506730 PD LDA YA
LIVE WELL AT HOME GCC GCPA
Cheltenham Advert page 26
Tel: 01242 255444 OP D PD LDA MH SI YA AD
MACHLO GCC GCPA
Abbeymead
Tel: 01452 372403 PD LDA MH YA
NETWORK HEALTH AND SOCIAL CARE
Dursley
Tel: 01453 519240 OP D PD LDA MH SI YA
NETWORK HEALTHCARE GCC GCPA
Swindon
Tel: 01793 618198 OP D PD LDA MH SI YA
NEW HORIZON GLOUCESTER LTD
Gloucester
Tel: 07918 623493 OP D PD LDA MH SI
NEWTON HOUSE
Gloucester
Tel: 01452 522381 OP MH YA AD
NIGHTINGALE’S HOME CARE GCPA
Gloucester Advert page 26
Tel: 01452 310314 OP D PD SI YA
ORCHARD LEIGH GCC
Cheltenham
Tel: 01242 523848 OP LDA YA
ORCHARD TRUST, THE GCPA
Ruardean Advert page 36
Tel: 01594 861137 PD LDA SI YA
PERSON CENTRED CARE
Cheltenham
Tel: 01242 321123 OP D PD SI YA
PDS SOCIAL CARE
Gloucester
Tel: 0845 331 3474 OP D PD LDA MH SI YA
PHOENIX
Cheltenham
Tel: 01242 515035 PD LDA MH SI YA
Domiciliary care/support providers continued
26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
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Nightingale’s
Home Care
Nightingale’s Home Care can
provide care in your own home from
1 hour to 24 hours a day; provided
by experienced, highly trained,
dedicated health care assistants.
Services that can be provided in the home include:
• Routine daily or scheduled visits
• Personal care
• Accompaniment to appointments
• Escort duties for shopping and social outings
• Post-operative care
• Palliative care
• Respite care
We are happy to discuss particular requirements for
complex domiciliary situations.
For further details of our home care service
contact Jane Lever (Registered Manager) or
Wendy Harvey (Deputy Manager) on
01452 310314, who will be happy to answer
your questions and discuss your needs.
Need Help at Home?
For over 20 years Live Well at Home have been
helping people live well in their own homes for longer.
When everyday is a little challenging, we make living
at home easy.
We are one of the leading Domiciliary Care
Companies throughout Gloucestershire.
Our services cover the whole of Gloucestershire
including; Forest of Dean, Cheltenham, Tewkesbury,
Dursley, Stroud and Gloucester.
Live Well at Home are a Subsidiary of Guinness Care and Support
SERVICES WE PROVIDE:
• Personal care & support
• Dementia care
• Continuity of care
• Hospital to home discharge support
• Sitting service & companion support
• Laundry & light cleaning
• Shopping service
• Telecare & telehealth
• Rapid response & planned response
• Palliative care
Live Well at Home
William Burford House, 27 Lansdown Place Lane,
Cheltenham, Gloucestershire GL50 2LB
Tel: 01242 255444 www.livewellathome.co.uk
www.facebook.com/LiveWellAtHome1 @LiveWell_AtHome
call us
today
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 27
PRESTIGE NURSING (GLOUCESTER) GCC
Tetbury
Tel: 01666 503020 OP D PD LDA MH SI YA AD
PROSPECT HOUSE
Stroud
Tel: 01453 766441 LDA MH YA
Q CARE - GLOUCESTER GCC GCPA
Mitcheldean
Tel: 0845 688 6672 OP D PD MH SI YA
RAYNSFORD DOMICILIARY CARE
Cheltenham
Tel: 01242 523510 LDA MH YA
REEVEY GATE COTTAGE
Kempsford
Tel: 01285 810440 OP PD
RICHMOND VILLAGE PAINSWICK DCA GCPA
Painswick
Tel: 01452 813902 OP
ROJENE LIVE-IN CARE LTD GCPA
Gloucester Advert page 18
Tel: 01452 526150 OP D PD SI
ROSES DCA
Cheltenham
Tel: 01242 226656 OP D PD LDA MH SI YA
ROYAL MENCAP SOCIETY
Tewkesbury
Tel: 0207 454 0454 LDA
SALTER’S HILL HOME CARE AND SUPPORT GCPA
Gorsley
Tel: 01989 721023 LDA
SARACEN CARE SERVICES GCPA
Cheltenham
Tel: 01242 515162 PD LDA MH
SEVERNLEIGH
Lydney
Tel: 01594 841086 LDA
SHAFTESBURY PLACE GCC
Cheltenham
Tel: 01242 227818 PD LDA YA
SHENLEY HOUSE
Gloucester
Tel 01452 300162 PD MH
SOMERSET COMMUNITY CARE AT HOME GCC GCPA
Stonehouse Advert page 20
Tel: 01452 883391 OP D PD LDA MH SI YA AD
ST LUKE’S TRUST
Stroud
Tel: 07952 931521 OP D PD LDA MH SI YA
STEP-A-SIDE CARE LTD GCPA
Coleford
Tel: 01594 501230 OP PD LDA MH YA
TENDERCARE
Gloucester
Tel: 01452 550268 OP D PD LDA MH SI
UNITED RESPONSE DCA
Chipping Campden
Tel: 01386 849145 OP PD LDA MH YA
VANGUARD CARE LTD
Tewkesbury
Tel: 01684 293366 OP D PD SI
VOYAGE 1 LIMITED
Gloucester
Tel: 01452 380835 PD MH SI YA AD
WESTMINSTER HOMECARE GCC GCPA
Cheltenham
Tel: 01452 857959 OP D PD MH SI YA
WHEATRIDGE COURT
Gloucester
Tel: 01452 500669 OP PD SI YA
YOUR LIFESTYLE LLP DOM CARE
Gloucester
Tel: 01452 729757 D LDA MH SI YA
YOUR LIFE
Cheltenham
Tel: 01823 448151 OP PD SI
Domiciliary care/support providers continued
We have brought together a unique range of premium care and lifestyle support services, designed to enable
you to live an active life in your own community; reducing your dependency on family, friends and others.
Whether you are struggling to continue with your hobbies, fi nd the stairs increasingly challenging, or want
help with the gardening or DIY, aVida can help. From specialist equipment through to a therapy package or an
ongoing care relationship, we can keep you in control for longer. We can provide tailored packages for those
requiring occasional help right through to respite, night sits and 24 hour care.
Tel: 01452 415 066
Email: julie.pugh@avidacare.co.uk
www.avidacare.co.uk
Unit B11, Elmbridge Court, Gloucester, GL3 1JZ
We are committed to ensuring that our customers can continue to live at home independently
and participate in their community for as long as possible.
To speak to a member of our team or to begin your journey with aVida by booking your unique
personal needs assessment, please contact our assessment offi cer on:
At aVida we are redefi ning the
standards for care at home,
enabling you to live independently
at home for as long as possible.
• Periodic Needs Assessments
• Domestic Care
• Cleaning
• Laundry and ironing
• Shopping
• Pension collection
• Transport
• Gardening
• DIY / repairs
• Social / Leisure trips
and activities
• Personal care
• Washing / bathing
• Dressing
• Meal preparation
• Medication assistance
• Therapies
• Financial advice
• Specialist care
• Stoma care
• PEG feeding
• Medication administration
• Dementia care
• End of life care
• Stroke care
• Advocacy
Our services include:
Registered by C.Q.C, Contracted to Gloucestershire
County Council & Members of the Gloucestershire
Care Providers Association and UKHCA
Visit www.carechoices.co.uk for further assistance with your search for care 29
• Reg with CQC • All staff are DBS checked and fully trained
Branksome Care are a local and trusted care provider.
We have been delivering quality care in Gloucester
since 2002. People using our services have come to
recognise that our kind and friendly staff are well
trained and dedicated to meeting their needs in a
professional and flexible manner.
Our services include
• Personal Care, Bathing, Toileting, Dressing / Undressing
• Medication, Mobilising and Meal Preparation
• Dementia, Physical Disabilities, Hoisting
and Transfers.
• Housework, Laundry, Ironing
and Shopping
• 24hr Supported Living
AND MUCH MORE
Whatever your needs,
please call us at anytime,
including weekends.
HOME CARE
& SUPPORT SERVICES
Providing Care Since 2002
Always proud to be of service
Tel: 01452 53 53 60 / 07974 401 007
www.branksomecare.co.uk
HOME IS WHERE YOUR HEART IS
IT’S OUR AIM TO KEEP YOU THERE
Easy Living Solutions is an
independent local business.
Our service is delivered on a 1-1 basis,
working to an individual support plan
which starts with the client rather than
the service.
Our services include:
• Personal care • Post operative care • End of life care
• Meal preparation • Domestic support • Respite care
• Transport to appointments/shopping • Companionship
T: 01531 820556
Mob: 07811517733
Email: jo@easylivingsolutions.org.uk
www.easylivingsolutions.org.uk
What we offer:
• Your own private room most with ensuite.
• The services of our excellent Housekeepers
who prepare home cooked meals 7 days a week.
• A comfortable balance of privacy, support,
security and excellent value.
• Permanent, short and respite stays.
• Houses in Cheltenham, Prestbury, Cirencester,
Tewkesbury and Nailsworth.
Abbeyfield Cotswold Tel: 07709 234656
Web: www.abbeyfield.com
Email: nbrowning.abbeyfield@gmail.com
Helen, an Abbeyfield Housekeeper
‘Taking the loneliness out of old age’
OVER 60?
SIMPLIFY YOUR LIFE
AND MAKE THE MOVE
TO AN ABBEYFIELD
HOUSE
Rooms available from £250 per week
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30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Aspire Affi liates Ltd. is registered to provide
Domiciliary Care in the following categories:
• Older people (over 65 years)
• Adults (over 18 years)
• People with Mental Health needs
• People with Dementia
• End of Life Care
• People with Learning Disabilities
• People with Physical Disabilities
Services we provide:
• 24 hour Live in Care
• Person Centred support staff
• Respite Care in your own home
• Personal Care
• Social Care
• Overnight Care
• Crisis Care
Aspire Affi liates Ltd. aims to provide fl exible
services, responsive to individual needs.
FOREST OF DEAN
NEWENT
GLOUCESTER
For further information please contact:
Tel: 01594 541641
Mail: enquiries@aspirecareservices.co.uk
Web: www.aspirecareservices.co.uk
Giving
you a
helping
hand
Broomfi eld Care | Caring for life 01452 730888 | www.broomfi eldcare.com
Hospital to home | Personal care | Palliative care | Complex care | Dementia care | Specialist care
We’re already
providing 1-to-1
care in your area... can we help
you too?
At Broomfi eld Care our focus is to provide outstanding support for individuals who
are in need of quality care, enabling them to live independently in their own home.
Our small, local team of experienced, compassionate and conscientious carers provide
a professional service, 7 days a week, 365 days a year.
Setting new standards in 1-to-1 care
“I cannot speak highly enough of all aspects of the care my husband received; always on time, wonderful care
and the same carers that he knew and felt extremely comfortable with.” Mrs B, Hucclecote
“Broomfi eld have been helping me for over two years and have been brilliant. Vicky and her team create a very
personal atmosphere of support and encouragement which I haven’t found at other agencies.” Mr T, Sandhurst
Cleeve
Link
Gloucestershire
& Stroud Link
Cotswold
Link
Forest
Link
With branches throughout
Gloucestershire and the
surrounding area, we can
tailor our service to suit your needs, from as little
as 30 minutes a day through to 24 hours a day.
Our friendly, experienced carers can help
with washing, dressing and bedtime routines,
or meal preparation, housework and shopping.
We provide a 24 hour support network, and with our
emergency assistance vehicles, we guarantee that
we will get to you whatever the weather.
Homecare that’s as individual as you are
Call free on 0800 433 2323
linkhomecare.co.uk
Link Homecare offers support
and assistance to people
needing additional care at home.
32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Sheltered housing
Extra Care
Housing with care
The majority of schemes have a scheme manager/warden
and community alarm service. There are often communal
facilities such as a lounge, laundry, guest flat and garden.
Meals are not normally provided but a few schemes include
a restaurant and some can arrange hot meals.
Cheltenham
Cheltenham Borough Homes (CBH) is a not-for-profit
company managing nine sheltered housing schemes,
totalling 517 units, through a team of 10 people. The
properties all have their own kitchens and bathrooms and
range from self-contained flats to bed-sits.
Homes for rent
You must pay rent and have a tenancy agreement. All
homes provided by a Housing Association have rent that
is usually regarded as ‘affordable’ and depending on your
income you may qualify for housing benefit to help with
your rent.
Leasehold
This means you would buy your home on a 100%
leasehold basis.
Shared ownership
If you are not in a position to buy outright, there may be
an option to part buy, part rent your home. This means
that you buy some equity in your home, up to 75% and
may or may not have to pay rent on the remainder.
Care and support services available
Extra Care housing is designed to offer older people over
the age of 55 a safe and secure environment with 24
hours care and support available on site.
A range of care services are available including:
• personal care and hygiene;
• help with dressing and undressing;
• assistance to get up in the morning and go to bed in the
evening;
• help with taking medication, collecting medication and
monitoring use;
• assistance to the dining room for meals in the restaurant
or with meal preparation in your own home;
• general monitoring of health and well-being; and
• hairdresser and social activities.
Sheltered or retirement housing is suitable for people
who enjoy living independently but need the reassurance
of knowing that assistance is on hand if there is an
emergency, or who expect to be away from home for
long periods and need to know their home is safe. Often
called retirement housing, there are many different types
of sheltered schemes, available both to rent and to buy.
Schemes usually consist of between 15 and 40 dwellings.
These may be bedsitting rooms, self-contained flats,
bungalows or luxury apartments.
Some schemes are simply housing designed to meet the
needs of older people and linked to a community alarm.
Extra Care housing supports people to live independently
in their own home for as long as possible. Extra Care
housing provides a secure environment with care services
available 24 hours a day in your own home. Apartments
have a kitchen, bathroom, up to two bedrooms and
a living room. The developments provide communal
facilities, such as a restaurant and a hair salon, as well as
areas to hold regular social activities.
Although it varies from scheme to scheme there is
the opportunity to rent, part purchase or fully own an
apartment. Whichever of these options you choose,
your apartment will be your home. Should you currently
benefit from financial help paying your rent or receiving
support this will still be available subject to your
circumstances.
Extra Care housing enhances the offer to older
people when they feel they require a little more support.
Providing peace of mind that someone is always on hand
to help if required is at the core of the model.
There are two Extra Care housing schemes in
Cinderford and Lydney which are designed for residents
who have care needs and are in receipt of a care package
from Gloucestershire County Council.
There are the three types of Extra Care housing and
many different services on offer.
Visit www.carechoices.co.uk for further assistance with your search for care 33
Extra Care continued
Care villages
Village and Community Agents
Support services
The main types of housing support that staff can provide
are:
• general counselling and support;
• help in maintaining the safety and security of your home;
• assistance with the use of appliances and equipment;
• arranging adaptations and minor repairs to your home;
• providing advice, advocacy and liaison with other
professionals;
• arranging for assistance with welfare benefits and
personal finances/budgeting;
• advising and assisting you with resettlement if necessary;
and
A care village will generally be a large development of
50 units or more offering a variety of accommodation,
including one and two bedroom apartments and
bungalows available to buy and to rent. Care and support
is provided to tenants dependent on their need with
the added benefit of knowing that 24 hour emergency
support is available.
The concept of the care village is based around
supporting tenants and residents throughout the ageing
process, creating a rich and diverse community within the
village in tailor-made accommodation. Units are usually
available to those aged 55 and over who move in as part of
their life planning process. This gives the reassurance that
as the needs and circumstances of people change they do
not have to go through the upheaval of moving from their
home to receive a higher level of care and/or support.
Village and Community Agents in Gloucestershire bridge
the gap between communities and organisations that can
offer relevant help or support.
Village Agents provide support to the over 50s across
the county and Community Agents provide support to
black and minority ethnicity groups.
Agents can:
• provide high quality information;
• put people in contact with agencies that can provide
services they need;
• carry out a series of practical checks; and
• help build communities.
If you would like to find out if there is a Village or
Community Agent in your area you can search, by area,
• ensuring that there are opportunities for social
interaction within the scheme.
The communal facilities are at the heart of the care
village and although they will vary from place to place,
will generally include a restaurant or dining room, a
laundry, a shop, and a fitness centre amongst a variety
of other leisure facilities. The economies of scale of a
care village mean that there are greater opportunities to
provide health and well-being facilities and services that
encourage mental and physical stimulation.
Care villages also bring opportunities for health and
social care providers to deliver community services more
effectively and efficiently.
There are three Care Villages in Gloucestershire – St
Oswald’s Village in Gloucester run by the Extra Care
Charitable Trust, Richmond Painswick Village in Painswick
run by Richmond Care Villages Ltd and Crystal Fountain
Village in Nailsworth managed by Crystal Fountain Village.
on www.villageagents.org.uk, alternatively you can call
the Adult Social Care Helpdesk on: 01452 426868.
Village Agents are jointly funded by Gloucestershire
County Council and Gloucestershire NHS. The scheme
is managed by Gloucestershire County Council in
partnership with Gloucestershire Rural Community
Council (GRCC).
The Village Agents online website is full of useful, easily
found information for the over 50s. It also has its own
database where you can find local information about
social activities, shops, pharmacy delivery etc and other
services specific to the parishes covered by Village Agents.
 Visit the website for more information:
www.villageagents.org.uk
34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care homes
There are two types of care home:
Care homes offering personal care only
These are residential care homes. If you are reasonably
active, but would like greater security and care, subject to
a needs assessment, a care home offering only personal
care may be the best option. Personal care includes
bathing, feeding, dressing and help with moving and
must be paid for if your capital/savings exceed £23,250.
Read more about fees and charges for care homes in
Paying for care on page 40.
Care homes with nursing
If you think you may need nursing care in a home, you will
need to be visited by a social worker or a care manager
to work out what care you will need. This visit might be in
your own home, or in hospital if you’ve been ill. You will
be fully involved in planning your care needs.
If a care home providing nursing care is the best
solution for you, your social worker will give you
information to help you find a home that meets your
care requirements. The cost of the nursing care part of
your fees is paid by the NHS to the home directly: the
current amount is £109.79 per week. You can contact the
Nurse Care Management Teams for your area at your local
Clinical Commissioning Group (CCG) listed on page 48.
See page 40 for more information on paying for your
care/support. Listings of care homes and care homes with
nursing in Gloucestershire begin on page 51.
All care providers in the country must be registered
with the Care Quality Commission (CQC). All services are
inspected by the CQC, who report on their findings. These
inspection reports are available from the care service or
the CQC (visit www.cqc.org.uk).
Further information about the CQC can be found on
page 6.
Gloucestershire County Council contracts regularly with
some providers in the county and these are denoted with
GCC within the listings. Care home and care homes with
nursing listings begin on page 51, and are divided into the
areas as shown in the map on page 5.
“Mum loves her new home”
Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.
• High quality care for older people
• Homes across Gloucestershire
• A charity that focuses on people not profits
• Delicious home cooking
• Highly trained staff
• A genuine interest in each individual
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Definitions
Sub heading
FIRST IMPRESSIONS
• Were you met by someone when you first arrived at
the care home?
• Do staff seem warm, friendly and polite?
• Do the residents seem happy, active and sociable?
• Does the home feel homely and welcoming?
• Is the home fresh, clean and comfortably furnished?
FEES
• How much are the fees? (Insert fees above right.)
• Do the fees cover all the services available?
• Under what circumstances will the fees alter
– eg annually or according to increasing needs?
• Is the notice to terminate the contract reasonable?
• Can you see a table of the fees charged?
TRANSPORT
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Can you see what sort?
ACCOMMODATION
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room to
suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough electric sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure place
for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the
communal facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
ACCESSIBILITY
• Does the home have the right adaptations and equipment
to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and walking aids?
• Is there adequate provision for people with sight or hearing
difficulties? What evidence is available that shows this?
LIFE WITHIN THE HOME
• Are there any rules and restrictions (e.g. going out, time
of return etc)? Can you see a copy of any literature pointing
these out?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in the
home?
• Is there a telephone where you can make and take calls
in private and comfort?
• Will someone post a letter for you? Or is there a post box
nearby?
Home 1
Home 2
Home 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
1 2 3
£ p/w
£ p/w
£ p/w
• Is there enough privacy given to residents?
• Is alcohol served or permitted?
• Are there smoking and non-smoking areas?
• What arrangements are there for religious observance?
• Can you handle your own money? If not, what arrangements
are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to the GP or hospital?
STAFF
• Do the staff appear clean, cheerful and respectful?
• Observe how the staff talk to residents. Are people treated
with dignity as well as being treated in a friendly manner?
• Are the staff formally trained?
• Is there an adequate number of staff on duty day and night?
What evidence is available to back this up?
VISITORS
• Are visitors welcome at all times?
• Is there somewhere to see them in private?
• May your visitors join you at meals?
• Can your visitors stay overnight?
CATERING
• How much choice do you get about meals?
• Is the food varied and interesting?
• Can the home cater for your dietary needs?
• Ask to see a current menu to answer these questions.
• Can you have snacks or drinks any time of the day
or night?
• Can you eat in your room?
ACTIVITIES
• Can you continue to pursue your hobbies and interests?
• What sorts of activities and entertainment are organised?
• Can you see a copy of the home’s current activities diary?
• Are outings and holidays arranged? How much do they cost?
£
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or help in the garden?
• Can you stay in your own room if you want to?
GARDENS
• Are the grounds/gardens attractive?
• Are all areas safe and accessible?
• Is there somewhere to sit?
• Are they quiet?
CONTRACT TERMS
• Can you retain your own room if away?
• Can you have a short-stay or trial period?
• Ask to be given a statement of terms and conditions used
by the home.
• Are all procedures, such as complaints, clearly
spelt-out? Where? Ask to see a copy.
Visit www.carechoices.co.uk for further assistance with your search for care 35
Care homes checklist © 2014 Care Choices Ltd
36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Learning disability
Specialist care
Support and care services for people with special needs
offer a range of options aimed at
Community support
There are five Drop In centres in the county, based in
Cheltenham, Gloucester, the Forest of Dean, Stroud and
Tewkesbury. They are open Monday to Friday 10.00am-
5.00pm, except Tewkesbury, which is open on Tuesdays,
Wednesdays and Fridays. There is also a small service in
Cirencester on Wednesday and Thursday afternoons.
Cheltenham
2nd Floor Children’s Library
Chester Walk, Clarence Street, Cheltenham GL50 3TJ
Tel: 01242 244950
Gloucester
Three Cocks Lane, Gloucester GL1 2QU
Tel: 01452 529663
maintaining their independence by living in their own
homes and communities.
Stroud
7-8 The Old Town House,
The Shambles, Stroud GL5 1AP
Tel: 01453 757081
Forest of Dean
The Main Place, Old Station Way, Coleford GL16 8HR
Tel: 01594 834436
Tewkesbury
The Library, Sun Street GL20 5NX
Tel: 01684 299315
Open: Tuesdays, Wednesdays and Fridays.
Cirencester
Jubilee Club, Ashcroft Road, Cirencester GL7 1QX
Tel: 01453 757081
 Open: Wednesdays 1.30–4.00pm
and Thursdays 1.00-3.00pm
 Mondays - meet outside the parish church, Market
Place, Cirencester to go for coffee at 2.00pm.
The Drop In is a service for people with learning
disabilities who are over the age of 18. It is a place
where they can get advice and support to live more
independently. It provides a safe informal environment
where people can simply drop in and find out about what
other services are available to them in the local area.
It also provides support and advice with a wide range
of issues, from housing bidding, to benefit and financial
issues. Staff work closely with County Community Projects
(CCPs) who can offer independent advice. CCP advocates
can work with individuals to talk about and resolve
concerns and problems independently.
Housing and support choices
If you are considering moving out of your family home,
there are a number of options that could be explored. You
may be able to have your own flat with support. There is
also the option of supported living, where you can live
independently or share a property with other people with
support provided. The property is owned by a company
For any further information please feel free to contact our
head offi ce on the number above.
Based in the Forest of Dean, Gloucestershire
T: 01594 861137
admin@orchard-trust.org.uk
www.orchard-trust.org.uk
The Orchard Trust supports the involvement, independence
and development of people with learning disabilities.
We provide a wide range of integrated services to meet the
needs of people with learning disabilities. These include
residential care, short break service, supported living,
domiciliary care, education, staff training and day services.
The Orchard Trust exists to provide an
innovative range of high quality services for
people with disabilities delivered in a way
which is both fl exible and responsive to the
needs of all who use it’s services.
Visit www.carechoices.co.uk for further assistance with your search for care 37
Learning disability continued
Physical disability
Dementia
home with nursing which specialises in this type of care.
Many adults with learning disabilities can live in their
own homes in their local communities with support, but
there may be times when an individual has specialist
health care needs or behaviour that is particularly
challenging when a care home may be more appropriate.
Care homes for people with learning disabilities often
specialise, for example some cater for people with autism
and challenging behaviour or dementia. A good home
will provide opportunities to learn and maintain skills and
opportunities to take part in enjoyable and stimulating
activities. Care managers, social workers and community
nurses from Gloucestershire County Council, who
specialise in learning disability, will be able to give you
information to enable you to make the right choices.
Care providers that specialise in care for people with
learning disabilities are shown with LDA in their listing.
change for yourself and anyone caring for you. There are a
variety of types of accommodation for people who need to
live away from home. Short breaks might also be available
to support you in your own home (through a live-in carer).
The support you require if you have a physical disability
must be tailored to your specific needs and can be
provided by the independent and not-for-profit sectors
as well as by Gloucestershire County Council. Help at
home with personal care is available during the day and
night, seven days a week. There are also private providers
offering help at home with personal care and housework.
See page 17 for more information.
Care providers that specialise in care for people with
physical disabilities are shown with PD in their listing.
other than the support provider, which gives security
for tenants. It means the care provider can be changed,
without people losing their tenancy.
Support can include learning independent living skills
like cooking, cleaning and money management, as well
as help with health needs. Whether you choose your
own flat with support or supported living, it will usually
give you greater independence and choice than care
homes may be able to offer. There are other alternatives
for people with learning disabilities too, such as Adult
Placement or Shared Lives schemes, which can be set up
through Gloucestershire County Council.
An important change affecting people with learning
disabilities is the use of personal budgets (explained on
page 10), putting you at the centre of how you choose
to pay for your support. This may be in your own flat or
house, a supported living scheme, care home or care
Following an assessment of your needs, you may be
eligible for help from Gloucestershire County Council,
including short term reablement services, a personal
budget and assistance with care/support planning to
help you meet your needs, advice and guidance on how
best to plan and undertake adaptations to your home,
or how to access supported housing as well as advice
and help for the person caring for you. The services of
an advocate may also help – see page 44 for further
information about what they can offer.
Information about day care/support services is
available which can assist and support people to take part
in activities, meet with others and regain their confidence.
A short break away from home can provide a welcome
As it can be best for the person living with dementia to
remain living in their own home for as long as possible,
a range of community care services are available to
facilitate this. Gloucestershire County Council can provide
access to: home care; meals in the home; sitting services
(which provide a break for carers); advice on equipment
and adaptations; day centres and short breaks. Friends
and family can access carers’ education to help support
individuals whilst at home this can be accessed through
the Alzheimer’s Society or through the ‘Managing
memory’ service who can be contacted directly or
38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Dementia continued
Mental health
Residential dementia
care checklist
through your GP. Some simple changes can be made
around a home to make it more suitable for you and with
the right support to both you and your carer, a good
quality of life can be maintained through the illness.
These services can be provided directly by registered
providers to those who do not require financial help from
Gloucestershire County Council, however they will still
be willing to offer an assessment of need. You may have
a choice of which provider you receive your care from
whether or not Gloucestershire County Council assists
with the funding of your service.
If you are considering a care home, remember it should
be able to maintain and improve your quality of life.
Depending on your needs, you should be able to live in
a care home that offers quality personal care and personcentred
care. It’s important to consider homes that
provide nursing care in case your condition progresses
and you develop more complex needs. Many care homes
offer specialist environments with experienced nursing
staff and facilities adapted to the needs of residents living
with dementia.
You can benefit from a range of group or individual
therapies involving social interaction and mental
stimulation, including reminiscence. Activity co-ordinators
can provide you with reality orientation, reminiscence and
validation therapy. Music therapy, art therapy approaches
and other creative therapies can also be helpful.
Behaviour management approaches that promote
understanding of the behaviour of the person with
dementia can also be beneficial and trained staff can offer
this service within many care organisations that are both
domiciliary and residentially based.
Care providers that specialise in care for people with
dementia are shown with D in their listing.
Your local Community Mental Health Team (CMHT) should
be your first point of contact if you have mental health
issues. You can ask your GP to refer you or ask someone
who knows you to contact the CMHT on your behalf.
There is increased demand for home care for people with
mental health issues arising from greater use of supported
living instead of care home placements. Like other specialist
care services, this can be paid for (if you have been assessed
as eligible) with a personal budget, discussed on page 10.
Alternatively, a good care home can help improve
the quality of your life - the structured environment and
activities provided can build up your confidence. The care
Residents
The best indication of a good home is that the residents
appear happy and responsive.
• Are there rummage boxes around the home to stimulate
residents?
Access
If the person with dementia needs or is likely to need
equipment or adaptations you may want to check:
• There is adequate signage and cues for different parts of
the home such as dining room and bathroom.
• The home’s policy about locking external doors.
Bedrooms
You may want to find out whether the person with
dementia can have a single room and whether:
• Residents are encouraged to bring in some of their own
furniture and possessions to increase familiarity.
Activities
Residents should be stimulated without feeling stressed.
• Are reminiscence activities available?
• Are residents able to compile memory boxes?
• Do staff compile life story books including photographs
and mementoes?
Staff
It is important to note whether staff seem friendly and
caring towards residents and whether they treat residents
with respect.
• Do they have any training and experience in dementia care?
• Will the person with dementia have a member of staff
particularly responsible for their care?
• Is there a member of staff you can talk to about your own
worries about the person with dementia?
Manager/Head of home
A manager who is caring as well as efficient can make all
the difference to a home.
• Does the manager have a knowledge of dementia
and can they deal with difficulties that may arise in an
understanding way?
• Is there a full assessment at home before a resident is
admitted?
© 2014 Care Choices Ltd
Things to look for in care homes specialising in
dementia. Please use in conjunction with the care
homes checklist on page 35.
Visit www.carechoices.co.uk for further assistance with your search for care 39
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Mental health continued
Shared Lives
health and social care need.
Care providers that specialise in care for people with
mental health issues are shown with MH in their listing.
or substantial need, they can receive a care service funded
by Gloucestershire County Council.
The Shared Lives Scheme also offers a service to those
who meet the eligibility criteria but who are paying
privately for their care. Each is unique, and every carer, and
the person whom they care for, are individually matched
so that they are both happy living with one another.
 If you would like to live in a Shared Lives home and be
cared for by a Shared Lives carer, then you (or a family
member, relative, friend, neighbour or any other adult)
should ring: 01452 426237 or: 01452 425722
or GUiDE on: 01452 331131.
 Tel: 0800 015 1548 (if calling within Gloucestershire)
or Tel: 0845 658 3888 (from outside the County)
Alternatively, visit the website:
www.gloucestershire.gov.uk/gaps for more information.
providers should assess you carefully to make sure the
placement is right for you. A member of staff may visit
you at home, talk to you and look at your assessments of
Gloucestershire County Council’s Shared Lives Scheme
(formerly called Adult Placement) is a countywide
service offering short breaks, respite and longer term
care to vulnerable adults living as part of a family, in that
family’s home. The person can either live with the family
permanently, or go and stay with them for overnight short
breaks, or for a few hours per week.
The Shared Lives Scheme is available to any vulnerable
adult, 18 years and over (there is no upper age limit), who
meets Gloucestershire County Council’s eligibility criteria.
If the adult is assessed by a professional as having a critical
Looking for care or support?
For independent, impartial information on
your care options, call this Directory’s
helpline on freephone 0800 389 2077 Publications
40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
How much will I have to contribute to my care costs?
assessment of your financial situation. This determines how
much they will pay and how much you will have to pay.
Your choice of care home will be limited to those that
accept the Council’s funding level. If you want to choose
a more expensive care home you would have to arrange
for a third party – such as a family member of charity – to
‘top–up’ the difference. Please refer to the ‘Third party
payments for care home fees’ and ‘Running out of money
whilst in care’ on page 42. You are not allowed to ‘top up’
the difference yourself if you capital is below £23,250.
If you have capital between £14,250 and £23,250 you
will pay £1 a week for every £250 you have above £14,250.
This will be included in the financial assessment and will
be in addition to any income you are receiving, eg State
Benefits, occupational pensions etc.
If your capital is less than £14,250 and the care home
you choose charges fees that are within the Council’s
funding rate, your contribution will be assessed only on
your income.
Almost everyone who lives in a care home has to pay
something towards the cost of it.
How much you pay depends on your assessed care
needs and your income and assets (including any
property you own).
If you have under £23,250 in savings and capital
The Council can only make a contribution to the cost of
your support if:
• you have been assessed as being eligible for support
from the Council under the eligibility criteria; and
• you have had a full financial assessment from the Council
and they have advised you that you do not have to pay
for the full cost of your care.
You will need to ask the Council for a social care assessment.
This will identify your social care needs and how they
will be best met. Any care home you consider must be
able to meet those needs. The Council will also make an
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Paying for care
Visit www.carechoices.co.uk for further assistance with your search for care 41
How much will I have to contribute to my care costs? continued
12 week property disregard
If, apart from your property, your savings are less than
£23,250 the Council can help you with your care costs for
the first 12 weeks of permanent residential care providing
that your assessment has shown that this is the kind of
care you need.
Deferred Payment Agreement
To support people that are waiting for their property to be
sold the Council can provide financial support. It will charge
any financial help against the value of your property.
You will need to enter into a Deferred Payment
Agreement with the Council who will put a legal charge
on the property which means that it cannot be sold
until the debt to the Council has been repaid. Until your
property is sold, you will be expected to make a partpayment
every four weeks based on your weekly income.
Once the property is sold a review will take place to
determine whether or not it is appropriate for you to
make private arrangements to pay the care home direct. If
this is the case you will be advised of the date you should
start to pay the care home from. The Council has the right
to refuse a deferred payment request.
The Council recommends that you seek specialist
information and advice before agreeing to the Deferred
Payment Agreement as it may not be the best solution for
your specific circumstances.
Seeking specialist information and advice
Paying for care can be an expensive and open-ended
commitment. As a self-funder the Council strongly
recommends that you seek specialist information and
advice before entering into any commitments to prevent
you from running out of money and allow you to protect
an inheritance for your loved ones.
PayingForCare is a not-for-profit organisation that
provides independent information and advice to selffunders
on all aspects of long-term care to help you make
informed choices about your care and how you pay for it.
Information includes:
• information on state benefits you may be entitled to;
• information on the different types of care available;
• access to information and specialist advice on the best
way to fund your long-term care and avoid running out
of money;
• access to specialist services on topics such as setting up
Power of Attorneys, wills and Inheritance Tax Planning; and
• details of independent Specialist Care Fees Advisers
close to you or your family.
For a free chat call PayingForCare on 0808 208 9994.
Third party payments for care home fees
Some care homes charge fees that are higher than the
maximum amount the Council can contribute. If the
Council is contributing towards your care home fees and
you choose to move into a home which charges a higher
fee, the difference between the two amounts must be
paid for by a third party, usually a relative or a charity.
Third party payments are sometimes referred to as top-up
payments. Please note: this amount will be in addition to
your assessed contribution.
As the name suggests, this payment must be made
by someone other than you or Gloucestershire County
Council, except in specific circumstances. It can be a
relative or friend, but it cannot be a liable relative, ie
someone whose financial situation has been taken into
account when your financial assessment was carried out
by Gloucestershire County Council.
The circumstances under which you may make a third
party payment from your own funds are:
• when you are eligible for the 12-week property disregard
(see next column); or
• where Gloucestershire County Council has agreed to a
deferred payment until your home is sold.
The Council would recommend that the third party
topping up your care fees seeks specialist information
and advice and explores all the financial options
available to them. See ‘Seeking specialist information
and advice’ on the next column.
If you have over £23,250 in savings and capital
You will be responsible for paying the full cost of your care if:
• you have chosen not to approach Gloucestershire
County Council for help;
• you have been assessed but are not currently eligible for
adult social care services from Gloucestershire County
Council; or
• you have been assessed and your needs show that
you are eligible for social care support, however your
savings and assets are above £23,250 and you are
therefore not eligible for financial support from the
Council to meet your care needs.
People in this situation are known as ‘self-funders’.
Regardless of your financial circumstances, you can
ask for an assessment of your needs under the NHS &
Community Care Act 1990. Contact the Adult Social Care
helpdesk on 01452 426868 to arrange an assessment.
If you have a property but your other capital is less than
£23,250 and your income doesn’t cover your care home
fees the Council can still support you.
42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Contracts
Running out of money whilst in care
third party agreement was required at the time you
became a resident, the home may seek to introduce a
third party payment at a later date. Also, if a change to
your arrangements is made at your request or with your
agreement, for example you move to a superior room,
then an additional third party payment can become due.
Before you sign any contract, the home should give
you written details of all the charges it intends to make in
its Statement of Purpose document. If there is anything
that is not clear or which you do not understand, you
should ask for advice.
• Your assessment will be made up of two elements; a care
needs assessment and a financial one.
• A nursing home will generally be more expensive than a
residential home.
Consider claiming:
• Income support. • Pension Credit.
• Savings Credit (if you are over 65).
Definitely claim:
• Attendance Allowance, worth either £54.45 or £81.30
a week depending on your care needs.
Moving into a nursing home?
• You may be eligible for the NHS Nursing Care
Contribution of £109.79 a week depending on your
assessed care needs.
If eligible for Continuing Healthcare and your primary
health needs require nursing care then you will be offered
a nursing home place and the fees will be met in full by
Continuing Healthcare.
Always seek advice:
Independent help is available to guide you through your
financial options. There may be a number of solutions to
retaining your capital whilst paying for care.
For more information about what Gloucestershire
County Council will pay towards care costs, call the Adult
Social Care Helpdesk on: 01452 426868.
NB
The figures quoted here are likely to change during the
life of this Directory. After April 2014, please check with
Gloucestershire County Council for up to date information;
call the Adult Social Care Helpdesk on 01452 426868.
If you move to a care home where a third party payment
is required, the person who will make the payment on
your behalf must sign a contract with Gloucestershire
County Council, before the contract with the home is
signed. In doing so they must confirm that they have
the financial means to make the third party payments
(including any future increases) for the whole time you
will live at the care home. If they are unable to maintain
the payments and there is nobody else able to meet this
cost, you may have to move to a cheaper home within
the local authority’s funding levels.
If you are already a resident in a care home, and no
Running out of money can be an avoidable situation
for many people if they receive specialist information
and advice. If you are funding the cost of your own care
(ie a self-funder) then you are recommended to seek
specialist information and advice. See ‘Seeking specialist
information and advice’ on page 41 for more information.
If your capital is likely to reduce to below £23,250 as a
result of paying for care you must advise the Council well
in advance of this happening. It is recommended that you
contact them when your capital is down to £25,000. They
will advise if the Council is able to assist you with your care
fees. They will carry out a care assessment and a financial
assessment to confirm eligibility and the date from which
your funds fall below £23,250 and the amount they will pay
and the amount you will pay towards your care.
If you do meet the criteria for social care and are
already buying services privately, the Council may not
provide financial support that allows you to keep the
same level and type of services if your capital and assets
falls below the threshold limit of £23,250.
In these circumstances, if you want to receive the same
level and type of care, someone other than yourself, possibly
a family member, may have to pay the difference between
what the Council will pay and the cost of the support you
have chosen. This is known as a third party payment. If there
is no third party (person other than yourself) to top up any
difference between the Council’s funding limit and the
cost of your care fees, the Council will ensure your assessed
needs are met but may need to ask you to move to an
alternative care provider. See ‘Third party payments for care
home fees’ on page 41 for more information.
Whatever your circumstances:
Remember:
• It is just your own financial circumstances that are
assessed, not your partner’s.
Visit www.carechoices.co.uk for further assistance with your search for care 43
How solicitors can help
it is not legally binding. You may instead wish to make a
living will, properly known as an ‘advance decision’ setting
out treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed Gift out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax liability
Long-term care: whether you remain in your own
home or move into sheltered or residential care, you may
qualify for financial assistance in the form of social care
and NHS-funded care and welfare benefits.
If you don’t have your own solicitor, ask family or friends
for their recommendations. Contact several firms, explain
your situation and ask for an estimate of cost and an
idea of time scales involved. Many firms will make home
visits if necessary and will adapt their communications
to meet your needs. It’s important to find a solicitor who
specialises in this area of the law. The Citizen’s Advice
Bureau offers an advice service and will be able to
recommend solicitors in your area.
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney.
Some can also offer guidance on immediate and longterm
care plans, ensuring (if applicable) the NHS has made
the correct contribution to your fees.
Lasting Powers of Attorney (LPA) allow you to appoint
someone you trust to make decisions about your personal
welfare, including healthcare and consent to medical
treatment, and/or your property and financial affairs. An
LPA is only valid once registered with the Office of the
Public Guardian. It allows for a person of your choice to
make decisions on your behalf at a time when you may be
unable to.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs if
they are incapable of managing their own affairs should
they not have a LPA. The Court procedure is presently
very slow and the fees are quite expensive so preparing
a LPA is always advisable, providing you have somebody
sufficiently trustworthy to appoint as your attorney.
An advance directive allows you to communicate
your wishes in respect of future medical treatment but
Legal advice
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
developed by the publisher of the
Gloucestershire Care Services Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Comments and complaints
Complaints about Health and Social Care Services
If you have a complaint about a service, the first thing you
should do is tell the service. This applies whether you pay
for your care or your local Council funds it.
By law, every care/support service and social care
service must have an efficient procedure for dealing with
complaints. Ask for a copy of the service’s complaints
procedure so that you understand what you must do and
how they will deal with your complaint.
Care funded by your local council
If you are not happy with the reply you receive from a care
service when you complain, you can take your complaint
to your local social services department.
You will need to follow their complaints procedure –
your social worker, care manager or the department itself
will explain what to do.
In the first instance, write to
Customer Services Team
Gloucestershire County Council, Freepost, Shire Hall,
Westgate Street, Gloucester GL1 2TG
 (This is a freepost address, you don’t need to attach
a stamp.)
The care service or Gloucestershire County Council should
try to sort out your complaint themselves and put things
right to prevent the same thing happening again.
If you are not satisfied with the final reply from the
care service or Gloucestershire County Council, you can
complain to the Local Government Ombudsman. There
are three Local Government Ombudsmen in England.
They each deal with complaints from different parts of the
country. However, you should first send your complaint to:
44
Advocacy
 Advocacy advice – mental health
Rethink
Tel: 01452 730821
 County Community Projects
Tel: 01242 228999
Advocacy advice – older people
 Age UK
Tel: 01452 422660
 Age UK Forest of Dean
Tel: 01594 845621
Advocacy advice – physical or sensory disability
 County Community Projects
Tel: 01242 228999
Note: Highlighted organisations are contracted
to provide independent advocacy through
Gloucestershire County Council. Age UK Forest of Dean
is funded through other means.
Advocates can give advice, support and information to
people of any age, helping them to voice their concerns
and guiding them through difficult or challenging times.
Consider using the services of an advocate if you feel
unsure or concerned when you are faced with making an
important decision about your care choices.
There is a joint referral system in place in Gloucestershire
supported by a freephone number: 0800 644 6448. This
number is also used in South Gloucestershire.
Advocacy Resources Exchange (ARX) is an organisation
that provides information and advice about advocacy.
Call their Advocacy Resource Finder on: 08451 22 86 33
(open 11.00am-2.00pm Monday to Friday) or search their
online database at: www.advocacyresource.org.uk
or email: advocacyfinder@advocacyresource.org.uk
Local useful contacts
Advocacy advice – learning disability
AtGlos
Tel: 0845 0511 203
Further help and advice
Visit www.carechoices.co.uk for further assistance with your search for care 45
Comments and complaints continued
The Independent Complaints Advocacy Service (ICAS)
 A free confidential service that advises and supports
people who are complaining about the NHS. ICAS is
independent of the NHS and has offices throughout
England. To find your nearest one, visit:
www.dh.gov.uk.
Healthwatch Gloucestershire
Healthwatch Gloucestershire is the new independent
consumer champion for health and social care in the
county. The aim of Healthwatch Gloucestershire is to give
people and communities a stronger voice to influence
and challenge how health and social care services are
commissioned and provided locally.
Healthwatch Gloucestershire gathers local people’s
views and experiences of health and social care. These
will be passed on to those who plan and deliver services
in the county and nationally, to make sure they are
providing the services people really need.
Healthwatch Gloucestershire provides people with
information and advice to help them make the right
choices about health and social care. It can also help them
to make a complaint about NHS services, through the
Independent Health Complaints Advocacy Service.
You can join Healthwatch Gloucestershire and get
involved, making sure health and social care users in
Gloucestershire have a real voice. You could call, email or
fill in a quick survey about a particular service.
If you want to do more and take part in consultations
or help when Healthwatch goes out to meet the public,
do get in touch. Healthwatch needs your views and
experiences to help improve and influence health and
social care services in Gloucestershire.
 It’s really easy to join.
Visit www.healthwatchgloucestershire.co.uk
Call: 0800 652 5193 or,
Email: info@healthwatchgloucestershire.co.uk
to find out more.
The Local Government Ombudsman,
PO Box 4771, Coventry CV4 0EH
 Tel: 0300 061 0614
or 0845 602 1983.
Complaints about care that you pay for yourself
Since 2010, you can ask the Local Government
Ombudsman to take up your case if you are not happy
about how a service dealt with your complaint about
care/support provider that you pay for yourself.
Useful contacts for complaints
 Age UK (the name of the combined
Help the Aged and Age Concern)
 Provides information and advice to older people and
their families. Offers a mediation service which means
it will talk to everyone involved with a complaint
about social care to try to reach a solution.
Contact the Age UK information line on:
0800 169 6565
or visit: www.ageuk.org.uk
Citizens Advice
 Provides free, confidential and independent advice
from over 3,000 locations. Advice is available face-toface
and by phone. Most of their bureaux offer home
visits and some also provide email advice.
Visit: www.citizensadvice.org.uk.
The Patients Association
 A national health care charity that highlights patients’
concerns and needs. It provides advice and news
aimed at helping people to get the best out of their
health care and tells you where you can get more
information and advice.
Contact the Patients Association’s helpline on:
0845 608 4455 or visit:
www.patients-association.org.uk
Bourton-on-the water
46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Out-of-county care
The fees that your local authority will pay may vary. They
may offer you the fees you would receive if you remained
within the county, or they may offer you the fees that the
local authority would pay in your chosen region.
You must seek further advice before making your
decision. If you’re self-funded, obviously you have
freedom of choice and if you did choose to move to a
care home in another county and then had to rely on
local authority support it would be your new authority
that would be responsible.
Did you know you can choose a care home outside your
home county? You may want to be closer to friends,
family members or you may want to relocate to another
part of the country.
If your care/support place is paid for by your local
authority, your home county local authority is still
responsible for assisting you with your care fees, even if
you choose a care home in another region. The home
you choose must be suitable for your assessed needs and
comply with the terms and conditions set by the authority.
This Directory’s helpline
will enable the service to build a profile of exactly what
type of care you’re looking for, while taking into account
your personal needs and interests.
You can also search for care on the website:
www.carechoices.co.uk
This Directory’s free helpline provides an independent
information and help service encompassing care services
and accommodation. A personalised report can be
generated for callers providing details of all care homes or
housing with care schemes that meet their criteria.
One call to the freephone number 0800 389 2077
Adult Social Care Helpdesk
The Patient Advice and Liaison Service (PALS)
and leave a message on the answerphone. A member of
staff will return your call.
Council services and advice are available on the
website: www.gloucestershire.gov.uk
Gloucestershire CCG PALS
Tel: 0800 0151 548
Gloucestershire Care Services NHS Trust
Service Experience Team
Tel: 0300 421 8313
Gloucestershire Hospitals NHS Foundation Trust PALS
Tel: 0800 019 3282
Gloucestershire 2gether NHS Foundation Trust PALS
Tel: 01452 894673
For all social care enquiries and referrals in
Gloucestershire, please call: 01452 426868 on weekdays
from 8.00am to 5.00pm.
If you need to phone outside office hours, you can
contact the Emergency Duty Team on: 01452 614194
The Patient Advice and Liaison Service (PALS)
 Every NHS trust has a PALS to help people have a say in
their local health services. If you want to make a complaint
about a trust, your local PALS will explain how to do this
and discuss ways of getting your complaint dealt with. It
will also take up some types of complaints for you.
Contact your local PALS through the PALS website:
www.pals.nhs.uk or through the NHS Choices website:
www.nhs.uk
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 47
The End of Life Care Strategy
Despite general reluctance to broach this sensitive
area, it is worthwhile asking potential care providers
their approach to end of life care and whether they are
following national strategies for implementing best
practice within their home.
1 ‘End of Life Care Strategy - promoting high quality care
for all adults at the end of life’ April 2008. Department of
Health.
Useful websites – End of Life Care
Compassionate Communities
 Website www.compassionatecommunities.org.uk
aims to:
• help people develop the skills to address issues
raised by end of life and other losses; and
• be a helpful, empathetic ear.
Dying Matters
 Set up by the National Council for Palliative Care (NCPC),
the coalition aimsto promote awareness of dying, death
and bereavement. Their website has a comprehensive
support section. www.dyingmatters.org
NHS Local
 NHS Local has a section on end of life, including
contact details for helpful organisations, suggestions
of issues you may need to think about at end of life
and videos people have sent in listing 5 things they
want to do before they die.
http://nhslocal.nhs.uk
Marie Curie Cancer Care
 Provides free nursing care to cancer patients and those
with other terminal illnesses in their own homes.
www.mariecurie.org.uk
WidowNet
 Established in 1995, the first online information and
self-help resource for, and by, widows and widowers.
www.widownet.org
‘How we care for the dying is an indicator of how we care
for all sick and vulnerable people. It is a measure of society
as a whole and it is a litmus test for health and social care
services.’1
Although the subject of dying is often painful to
contemplate and as a society we do not discuss death
and dying openly, the way care professionals approach
the process is incredibly important for the client,
their family and carers. The Department of Health has
published a strategy for every organisation involved
in providing end of life care. Each will be expected to
adopt an overall coordination process, such as the Gold
Standards Framework, whilst developing the best possible
outcome for clients.
Those being cared for will have the opportunity
to discuss their personal needs and preferences with
professionals who will be supporting them. These will
be recorded in an Advance care plan so that every
supporting service will be aware of the client’s wishes.
All health and social care staff must be trained in
communication regarding end of life care and will be
trained accordingly in assessing the needs of clients and
carers. Programmes available include:
The Gold Standards Framework (GSF)
This can be used in various settings, for example
hospitals, primary care and care homes, to improve the
co-ordination and communication between different
organisations involved in providing care for someone
near the end of their life.
Preferred Priorities for Care (PPC)
This document is an example of an Advance Statement
and is designed to help people prepare for the future and
gives them an opportunity to think about, talk about and
write down their preferences and priorities for care at the
end of life.
Looking for care or support?
For independent, impartial information
on your care options, call this
Directory’s helpline on freephone
0800 389 2077 Publications
48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Useful local contacts
Gloucestershire County Council
Adult Social Care Helpdesk
Tel: 01452 426868
Open between 8.00am and 5.00pm Monday to Friday
Email: socialcare.enq@gloucestershire.gov.uk
www.gloucestershire.gov.uk/adults
Locality offices
Cheltenham Office
Sandford Park House, 39/ 41 London Road,
Cheltenham GL52 6XJ
Tel: 01242 532500
Cotswold Office
The Old School, 47 Lewis Lane,
Cirencester GL7 1EB
Tel: 01285 881000
Forest Office
Dean House, Station Street, Cinderford GL14 2JF
Tel: 01594 820500
Gloucester Office
Quayside House, Quayside Wing, Gloucester.
Tel: 01452 426000/Minicom: 01452 426006
Stow-on-the-Wold Office
Victoria House, Sheep Street,
Stow-on-the-Wold GL54 1AA
Tel: 01451 832272
Stroud Office
Health Centre, Beeches Green, Stroud GL5 4BH
Tel: 01453 760500
Tewkesbury Office
Tewkesbury Borough Council
Gloucester Road, Tewkesbury GL20 5TT
Tel: 01452 328200
2gether
Managing Memory 2gether is a service for people worried
about memory, people with dementia and carers of
people with dementia.
NHS Foundation Trust – Mental and Social Healthcare,
Rikenel, Montpellier,
Gloucester GL1 1LY
Tel: 01452 894000
Email: 2gether.comms@glos.nhs.uk
Web: www.2gether.nhs.uk
Cheltenham General Hospital
Sandford Road, Cheltenham GL53 7AN
Tel: 0300 422 2222
Gloucestershire Hospitals NHS Foundation Trust
1 College Lawn, Cheltenham GL53 7AG
Tel: 0300 422 2222
Gloucestershire Royal Hospital
Great Western Road, Gloucester GL1 3NN
Tel: 0300 422 2222
Health services
Gloucestershire Clinical Commissioning Group (CCG)
The CCG is responsible for buying local NHS services such
as emergency care services, operations or treatments that
can be planned in advance and mental health services.
A membership organisation including all 85 GP practices
in Gloucestershire, the practices fall within seven localities:
• Cheltenham
• North Cotswolds
• South Cotswolds
• Forest of Dean
• Gloucester City
• Stroud and Berkeley Vale
• Tewkesbury, Newent and Staunton
Sanger House, 5220 Valiant Court,
Gloucester Business Park, Brockworth,
Gloucester GL3 4FE
Tel: 0300 421 1950 Email: GLCCG.enquiries@nhs.net
Healthwatch Gloucestershire
Community House, 15 College Green,
Gloucester GL1 2LZ
Freephone: 0800 652 5193
Local landline: 01452 504989
Email: info@healthwatchgloucestershire.co.uk
Web: www.healthwatchgloucestershire.co.uk
Hours of business: Monday to Thursday: 9am – 5.15pm,
Friday: 9am – 5pm
SevaLine
A telephone helpline for people who speak Gujerati who
want to contact the Health and Social Care Helpdesk.
Tel: 01452 427000.
Open 9am - 5pm Monday to Friday.
For other languages you can use the Language Line
telephone interpreting service at all main County Council
offices: 0800 169 2879.
Visit www.carechoices.co.uk for further assistance with your search for care 49
Other useful contacts
Advocacy Trust Gloucestershire (ATGlos)
Helping people speak up for themselves – see page 44.
Suite 4, Westend Courtyard
Westend, Stonehouse, Gloucestershire GL10 3SL
Monday to Friday: 9.00am – 5.00pm, but appointments
can be made at other times.
Tel: 0845 051 1203 Email: admin@atglos.co.uk
Age UK (the combined Age Concern
and Help the Aged)
Bleak House, 26 Station Road, Gloucester GL1 1EW
Tel: 01452 422660
National advice line: 0800 169 6565
Web: www.ageuk.org.uk
Alzheimer’s Society
Works to improve the quality of life of people affected
by dementia. The Helpline is for anyone who is affected
by dementia or worried about their memory. Trained
advisers provide information, support, guidance and
signposting to other appropriate organisations.
National Dementia Helpline: 0300 222 1122
Gloucester office
Agriculture House, Greville Close, Sandhurst Road,
Gloucester GL2 9RG
Tel: 01452 525222
Email: gloucestershire@alzheimers.org.uk
Benefit Enquiry Line
Tel: 0800 88 22 00
Citizens Advice Bureau
Free, confidential, impartial advice.
Stroud and District
Unit 8, First Floor, Brunel Mall, London Road,
Stroud GL5 2BP Tel: 01453 762084
Crossroads Care
Discreet home care for people of all ages with a wide
range of different needs.
Forest of Dean and Herefordshire
Tel: 01594 823414 or email admin@crossroadsfd.org
Cheltenham and Tewkesbury
Tel: 01242 584844 or email info@crossroadscandt.org.uk
Stroud and Gloucester
Tel: 01453 755999
or email stroud.gloucester@crossroads.org.uk
Dementia Care Trust (DCT)
DCT is a consortium of private, voluntary and
independent sector social care and support providers.
Century House
100 London Road, Gloucester GL1 3PL
Tel: 01452 550066
Web: www.dct.org.uk
Gloucestershire Disability Forum
An independent forum of interested groups and
individuals who meet to discuss and act upon current
issues concerning disabled people in Gloucestershire.
Lifestyles Office
The Business Centre,
Suite 5 Innsworth Technology Park,
Innsworth, Gloucester GL3 1DL
Tel: 01452 530184
Gloucester Health Access Centre
Full range of primary care services.
Eastgate House, 121-131 Eastgate Street
Gloucester GL1 1PX
Tel: 01452 336290
Penderels Trust
Works in partnership with Gloucestershire County Council
to support adults and children who receive a Direct
Payment in the county to help them get the most out of
the care money they receive.
Unit 7, The Steadings Business Centre
Maisemore, Gloucester GL2 8EY
Tel: 0845 606 0312
Email: gloucestershire@penderelstrust.org.uk
Lower Slaughter
Boutique style
Care Homes in the
heart of Cheltenham
Pinehurst Residential Care
Home is a boutique style
care home located in the
Charlton Kings area of
Cheltenham. This converted
Victorian period property
has been refurbished to a
high standard and offers 19
bespoke ensuite facilities
over 3 floors.
Pinehurst Residential Care Home:
8/10 Lyefield Road West,
Cheltenham GL53 8HA
Tel: 01242 517730
Email: pinehurst@unitedincare.co.uk
Broadleas Residential Care
Home is a large detached
converted period property
situated in the prominent
Christchurch area of
Cheltenham. The home
has 20 rooms with ensuite
facilities throughout and
offers a tranquil homely
environment.
Broadleas Residential Care Home:
9 Eldorado Road,
Cheltenham GL50 2PU
Tel: 01242 256095
Email: broadleas@unitedincare.co.uk
Hawthorns Residential Care
Home is a double fronted
Victorian property located
on Christchurch Road.
The home enjoys views of
the playing fields of the
prestigious Cheltenham
Ladies College and is
within walking distance of
Montpellier.
Hawthorns Residential Care Home:
33 Christchurch Road,
Cheltenham, GL50 2NY
Tel: 01242 243394
Email: hawthorns@unitedincare.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 51
Sub heading
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Cheltenham
ALEXANDER HOUSE CARE HOME GCC
16 Tivoli Road, Cheltenham GL50 2TG
Tel: 01242 513525 OP LDA MH
ALSTONE HOUSE CARE HOME GCC
Alstone Lane, Cheltenham GL51 8HX
Tel: 01242 510079 OP D PD LDA MH SI
AMBLESIDE GCC GCPA
69 Hatherley Road,
Cheltenham GL51 6EG
Tel: 01242 522937 OP
ASTELL GCC GCPA
Overton Park Road,
Cheltenham GL50 3BT
Tel: 01242 529012 Advert inside back cover OP D
BAFFORD HOUSE GCC GCPA
Newcourt Road, Charlton Kings,
Cheltenham GL53 8DQ
Tel: 01242 523562 Advert page 52 OP D
BEECHCROFT
295 Gloucester Road, Cheltenham GL51 7AD
Tel: 01242 226960 LDA
BREDON VIEW GCC GCPA
24-26 Libertus Road, Cheltenham GL51 7EL
Tel: 01242 525087 Advert page 4 OP
BROADLEAS RESIDENTIAL CARE HOME GCC
9 Eldorado Road, Cheltenham GL50 2PU
Tel: 01242 256095 Advert page 50 OP D MH
CALDICOTT HOUSE GCC
27 Old Bath Road, Leckampton,
Cheltenham GL53 7QE
Tel: 01242 221343 LDA
CARETECH COMMUNITY SERVICES LTD
(BOUNCER’S LANE) GCC GCPA
87 Bouncer’s Lane, Prestbury,
Cheltenham GL52 5JB
Tel: 01242 572446 LDA
Georgian terraced houses
Cheltenham care homes
52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Evendine House is a unique and beautiful residential home with
an unrivalled local reputation for providing the highest quality care,
tailored to each resident’s personal requirements in a country house
hotel environment.
· Beautiful country house
hotel style accommodation
· “Simply brilliant” care team
· Relaxed, friendly and
enjoyable atmosphere
· “Fantastic” home cooked food
· 3 acres of gardens with superb
views of Malvern Hills
· A privately run home
with a real difference
Evendine Lane, Colwall, Malvern WR13 6DT
Tel: 01684 540225 Email: evendinecare@hotmail.co.uk
Web: www.evendinehousecare.co.uk
A beautiful care home
with a country house
hotel environment
Offering residential & respite care – Individual quality care assured
• Varied menus of freshlycooked,
nutritionally-balanced,
appealing meals;
• Dedicated owners with many
years’ experience in the field
of residential care;
• Committed, friendly,
well-qualified staff;
• Individually-decorated,
comfortable rooms, some
en-suite, equipped according
to residents’ personal needs;
• Attractive communal areas
where residents can participate
in a variety of stimulating,
enjoyable activities.
Situated in a wide, tree-lined road just a short distance from the centre
of Cheltenham, Dalkeith Residential Care Home is a substantial and
tastefully converted Victorian House set in 3/4 acre of gardens where
residents can relax in fine weather. The house has been imaginatively
converted to provide comfortable accommodation for up to 20
residents. Our emphasis is very much on providing residents with
the opportunity to enjoy a happy, safe and fulfilled life, with as much
independence as they wish.
Some of the main features of Dalkeith Residential Care Home are:
Tel: 01242 522209
DALKEITH RESIDENTIAL HOME
285 GLOUCESTER ROAD | CHELTENHAM | GL51 7AD
%DIIRUG+RXVH
Bafford House is a Residential Care Home located in the prestigious Charlton Kings area of
Cheltenham offering its service users a secure, relaxed and homely environment in which
their person centred care, well being and comfort are of prime importance.
Our staff are selected for their qualities of reliability, integrity, skills, friendliness and
professionalism. Please contact us to learn more of our excellent facilities and reputation.
Newcourt Road, Charlton Kings, Cheltenham, Glos GL53 8DQ Web: www.baffordhouse.co.uk
Tel: 01242 523562
Fax: 01242 238330
Email: info@baffordhouse.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 53
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
CARETECH COMMUNITY SERVICES LTD
(BROOKLYN ROAD) GCC GCPA
15 Brooklyn Road, Cheltenham GL51 8DT
Tel: 01242 581112 LDA
CHARGROVE LAWN GCC GCPA
Shurdington Road, Cheltenham GL51 4XA
Tel: 01242 862686 Advert page 4 OP
CHARLTON KINGS CARE HOME GCC GCPA
Moorend Road,
Cheltenham GL53 9AX
Tel: 01242 221445 OP LDA
DALKEITH RESIDENTIAL CARE HOME GCC GCPA
285 Gloucester Road,
Cheltenham GL51 7AD
Tel: 01242 522209 Advert page 52 OP D PD MH SI YA
DARLEY DALE CARE HOME GCC
35 Libertus Road, Cheltenham GL51 7EN
Tel: 01242 513389 OP D
DOWTY HOUSE GCC GCPA
St. Margarets Road, Cheltenham GL50 4EQ
Tel: 01242 520713 Advert inside back cover OP D
FAITHFULL HOUSE GCC GCPA
Suffolk Square, Cheltenham GL50 2DT
Tel: 01242 514319 Advert inside back cover OP D
GREENHILLS CARE
Astridge Road, Little Witcombe GL3 4SY
Tel: 01452 862554 Advert page 68 OP D
GYPSY CORNER CARE HOME GCC
Badgeworth Lane,
Cheltenham GL51 4UH
Tel: 01242 861374 OP D PD LDA MH SI
HAMPTON HOUSE
94 Leckhampton Road,
Cheltenham GL53 0BN
Tel: 01242 520527 Advert page 54 OP
HARRINGTON HOUSE GCC
180 Hatherley Road, Cheltenham GL51 6EW
Tel: 01242 522070 OP D PD LDA MH SI YA AD
HAWTHORNS RESIDENTIAL CARE HOME, THE GCC
33 Christchurch Road, Cheltenham GL50 2NY
Tel: 01242t 243394 Advert page 50 OP D MH
HOLLY HOUSE GCC
303 Gloucester Road, Cheltenham GL51 7AR
Tel: 01242 522404 PD LDA MH
KNIGHTSBRIDGE LODGE GCC GCPA
Knightsbridge Green, Knightsbridge,
Cheltenham GL51 9TA
Tel: 01242 680168 Advert page 54 OP
Cheltenham care homes continued
Neptune’s Statue and Fountain
54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
We are please to off er 24 hour personalised care given by
carefully selected staff , trained to meet individual care
requirements, sensitive to the need to preserve dignity,
improve independence and increase the quality of life for
all our twenty-two residents.
• Pleasant family
atmosphere
• Home cooking
• Short and long stay
• Visiting chiropodist,
clergy and hairdresser
• Social activities
• Own furniture welcome
Knightsbridge Lodge is family run, dedicated to respect and
promote residents rights, dignity and privacy, giving maximum
opportunity to exercise personal autonomy and choice. An
attractive well maintained garden surround the tastefully
decorated home, which has bedrooms on two fl oors accessed
by passenger lift . It provides two lounges and a light airy dining
room with well equipped bathrooms and a shower room.
Please contact the Registered Manager Nicholas Coates
for further information
.QLJKWVEULGJH/RGJH
Knightsbridge Lodge Knightsbridge Green,
Cheltenham, Glos GL51 9TA
Tel: 01242 680168 Email: knightsbridge.lodge@btinternet.com
RESIDENTIAL HOME FOR THE ELDERLY
Discover our unique setting and celebrate
the next chapter in your life
• Caring and professional staff on hand whenever you need them -
24 hours a day
• Enjoy new friendships in our supportive and comfortable setting
• Spend the day how you please - knowing our capable hands are
close by at all times
• Daily activities and entertainment
• Freshly prepared meals
For more information call 01242 520527
or visit our website www.HamptonHouseCare.co.uk
Hampton House, 94 Leckhampton Road, Cheltenham GL53 0BN
Don’t struggle at home alone - come and enjoy the Hampton House experience
With so many providers to choose from, where do you start?.
www.carechoices.co.uk can help.
• search care providers quickly and easily
• search by postcode/town and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos and direct website links for hundreds of providers
• request a brochure
developed by the publisher of the • checklists to take with you when you visit
Gloucestershire Care Services Directory
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 55
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
SHAFTESBURY PLACE GCC
52 Marsland Road, Cheltenham GL51 0JA
Tel: 01242 227818 PD LDA YA
SHURDINGTON ROAD CARE HOME GCC
97a Shurdington Road, Cheltenham GL53 0JQ
Tel: 01242 578922 LDA
ST GEORGE’S GCC
Well Close House, Lansdown Parade,
Cheltenham GL50 2LH
Tel: 01242 227701 OP D PD LDA MH SI YA
TEWKESBURY VIEW CARE HOME GCC
Cleeve Hill, Cheltenham GL52 3PW
Tel: 01242 672043 LDA
VICARAGE, THE
59 Andover Road, Tivoli, Cheltenham GL50 2TS
Tel: 01242 521918 OP PD LDA
WINSTONIAN HOUSE CARE HOME GCC GCPA
38-42 All Saints Road,
Cheltenham GL52 2EZ
Tel: 01242 577927 Advert page 4 OP
KNOLE, THE GCC
23 Griffiths Avenue, Cheltenham GL51 7BE
Tel: 01242 526978 PD LDA MH SI AD
MANCHESTER COURT GCC
77 Clarence Street, Cheltenham GL50 3LB
Tel: 01242 523510 OP MH
NAZARETH HOUSE GCC
London Road, Charlton Kings,
Cheltenham GL52 6YJ
Tel: 01242 516361 OP
NEW ROAD, 1
Woodmancote, Cheltenham GL52 9PX
Tel: 01242 678284 LDA
OAKHAVEN RESIDENTIAL CARE HOME GCC GCPA
136-140 Hales Road,
Cheltenham GL52 6TB
Tel: 01242 528377 Advert page 56 OP
ORCHARD LEIGH GCC
Hayden Road, Cheltenham GL51 0SN
Tel: 01242 523848 OP LDA YA
PINEHURST RESIDENTIAL CARE HOME GCC
8/10 Lyefield Road West, Charlton Kings,
Cheltenham GL53 8HA
Tel: 01242 517730 Advert page 50 OP D MH
QUEENS RETREAT GCC
7 Russet Road, Cheltenham GL51 7LN
Tel: 01452 554120 LDA MH YA
QUEENSBRIDGE HOUSE GCC GCPA
63 Queens Road, Cheltenham GL50 2NF
Tel: 01242 519690 Advert page 58 OP D PD YA
RAVENSWOOD HOUSE GCC GCPA
Lansdown Road, Westall Green,
Cheltenham GL50 2JA
Tel: 01242 256900 OP D PD SI YA
ROYAL COURT GCC GCPA
Fiddlers Green Lane, Cheltenham GL51 0SF
Tel: 01242 221853 OP PD
Cheltenham care homes continued
residential care home
oakhaven
136-140 Hales Road, Cheltenham | Tel: 01242 528377 | www.oakhaven-rch.co.uk
Proud to be
your friend
and carer...
If home is where the heart is, then you’ve come to
the right place! Oakhaven is the heart of a caring and
friendly community which offers our residents as much
independence as they want.
Privately owned and family run for over 25 years,
we have developed a strong and enviable reputation
amongst the local community and care professionals as
one of the highest quality care providers of residential
care for the elderly.
But don’t take our word for it, come and see for
yourself what Oakhaven has to offer. Meet our team,
talk to some residents, stay for a day.
www.oakhaven-rch.co.uk
=SY´PP½RHMXVIJVIWLMRKP]HMJJIVIRXFYXVIEWWYVMRKP]
homely. Your home from home.
Please telephone or visit our website for the fuller picture.
01242 528377
www.oakhaven-rch.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 57
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ASTLEY HOUSE CARE HOME WITH NURSING GCC
Lypiatt Lodge, Lypiatt Road, Cheltenham GL50 2SY
Tel: 0845 345 5742 OP D PD SI
AVONDALE NURSING HOME
IN CHELTENHAM GCC
21 Eldorado Road, Cheltenham GL50 2PU
Tel: 01242 232012 OP D
BADGEWORTH COURT CARE CENTRE GCC GCPA
Badgeworth, Cheltenham GL51 4UL
Tel: 01452 401055 Advert page 8 OP D PD YA
BARRINGTON LODGE NURSING HOME
138 Cirencester Road, Charlton Kings,
Cheltenham GL53 8DS
Tel: 01242 263434 OP
BAY TREE COURT IN PRESTBURY GCC
High Street, Prestbury, Cheltenham GL52 3AU
Tel: 01242 236000 OP
CLEEVE HILL NURSING HOME GCC GCPA
Cleeve Hill, Cheltenham GL52 3PW
Tel: 01242 672022 Advert page 64 OP D PD
GLOUCESTERSHIRE HOUSE GCC
Charlton Lane, Leckhampton, Cheltenham GL53 9HD
Tel: 01242 512569 PD YA
GRANGE CARE CENTRE, THE
Pilley Lane, Leckhampton, Cheltenham GL53 9ER
Tel: N/A OP D
GRANLEYS, THE GCC
21 Griffiths Avenue, Cheltenham GL51 7BE
Tel: 01242 521721 LDA
GREVILL HOUSE (OSJCT) GCC GCPA
279 London Road, Charlton Kings,
Cheltenham GL52 6YL
Tel: 01242 512964 Advert page 34 OP
HATHERLEY GRANGE NURSING HOME GCC
26 St Stephens Road, Tivoli, Cheltenham GL51 3AA
Tel: 01242 251321 OP D MH
JUBILEE LODGE (OSJCT) GCC GCPA
Meadow Way, Bourton-on-the-Water,
Cheltenham, Gloucestershire GL54 2GN
Tel: 01451 830843 Advert page 34 OP D PD YA
MONKSCROFT CARE CENTRE GCC GCPA
Shelley Road, Cheltenham GL51 7DP
Tel: 01242 505010 OP D PD SI YA
ORCHARD HOUSE (OSJCT) GCC GCPA
Woodman’s Way, Bishops Cleeve,
Cheltenham GL52 8DP
Tel: 01242 672028 Advert page 34 OP YA
OVERTON HOUSE
Overton Road, Cheltenham GL50 3BN
Tel: 01242 234635 PD LDA SI YA
ST FAITH’S NURSING HOME GCC GCPA
Malvern Road, Cheltenham GL50 2NR
Tel: 01242 240240 Advert inside back cover OP D
SUMMERFIELD NURSING UNIT GCC
58 Whittingham Road, Cheltenham GL50 2NY
Tel: 01242 259266 OP D PD SI YA AD
WINDERMERE ROAD NURSING HOME GCC
62-66 Windermere Road, Cheltenham GL51 3PH
Tel: 01242 242684 LDA
WINDSOR STREET CARE CENTRE
35-37 Windsor Street, Cheltenham GL52 2DG
Tel: 01242 545150 OP D PD SI YA
Cheltenham care homes with nursing
With so many providers
to choose from, where do
you start?
www.carechoices.co.uk
can help you out.
• search care providers quickly
and easily
• search by postcode/town
and care type
• Information on standards of care
• links to the latest inspection reports
• extra information, photos
and direct website links
for hundreds of providers
• request a brochure
• checklists to take with
you when you visit 
Sub heading
The Honeybourne Club
at Queensbridge House
Day Care and Memory Club for Adults with Dementia
Opening times are 8.00 am to 6.00 pm Monday to Friday
for either full days or half day sessions
Queensbridge Care Limited
Queensbridge House
63 Queens Road
Cheltenham
Gloucestershire GL50 2NF
Tel: 01242 519 690
Fax: 01242 539 059
Email: info$queensbridgecare.co.uk
Visit: www.queensbridgecare.co.uk
Specialists in Supporting People with Dementia
Queensbridge House
Provides high quality residential dementia care through our
highly qualifi ed experienced professional care team.
Visit www.carechoices.co.uk for further assistance with your search for care 59
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ENSTONE HOUSE GCC
Cox Lane, Chipping Norton,
Oxfordshire OX7 4LF
Tel: 01608 677375 OP D
FOUR SEASONS GCC
Back Lane, Mickleton,
Chipping Campden GL55 6SJ
Tel: 01386 438300 OP
GLOUCESTERSHIRE OLD PEOPLES
HOUSING SOCIETY
Watermoor House, Watermoor Road,
Cirencester GL7 1JR
Tel: 01285 654864 OP
HF TRUST - 7 WATERLOO ROAD GCPA
7 Waterloo Road, Bidford-on-Avon, Alcester,
Warwickshire B50 4JP
Tel: 01789 772141 LDA
BADGERS CROFT CARE HOME GCC
Pear Tree Close, Chipping Campden GL55 6DB
Tel: 01386 841219 LDA
BEECH HAVEN CARE HOME GCC
77 Burford Road, Chipping Norton,
Oxfordshire OX7 5EE
Tel: 01608 642766 OP D
BEECH VIEW CARE HOME GCC
14 The Plies, Fairford, Gloucestershire GL7 4AJ
Tel: 01285 712437 LDA
CEDARS, THE (OS JCT) GCC
High Street, Purton, Wiltshire SN5 4AF
Tel: 01793 772036 Advert page 34 OP D MH
DORIS WATTS CARE HOME, THE GCC
79 Milestone Road, Carterton, Oxfordshire OX18 3RL
Tel: 01993 844103 OP D YA
Cotswolds and Cirencester
Cotswolds and Cirencester care homes
Costswold Stone Houses
60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
RISE CARE HOME, THE GCC
3-4 The Rise, Shipton Oliffe, Cheltenham GL54 4JQ
Tel: 01242 820664 LDA
STAINSBRIDGE HOUSE GCC
101 Gloucester Road, Malmesbury, Wiltshire SN16 0AJ
Tel: 01666 823757 OP D MH
ZAPUZINO GCC
205 Alexander Drive, Cirencester GL7 1UH
Tel: 01285 651057 LDA YA
HF TRUST - NEWCROFT GCC
2 Newcroft, 2 Todenham Road,
Moreton-In-Marsh GL56 9NJ
Tel: 01608 652731 LDA
HF TRUST - OLD QUARRIES GCC GCPA
Rectory Lane, Avening, Tetbury GL8 8NJ
Tel: 01453 832201 LDA
MACARTHUR ROAD CARE HOME GCC
32-33 MacArthur Road, Northleach GL54 3HS
Tel: 01451 860237 LDA
MADLEY PARK HOUSE (OS JCT) GCC
Madley Way, Witney, Oxfordshire OX28 1AT
Tel: 01993 890720 Advert page 34 OP D
OAK TREE MEWS GCC
Hospital Road West, Moreton-in-Marsh GL56 0BL
Tel: 01608 650797 OP
PRIORY, THE GCC
The Chipping, Tetbury GL8 8ET
Tel: 01666 502332 Advert page 20 OP D
Cotswolds and Cirencester care homes continued
‘With 20 years of knowledge and experience,
Quinton House Nursing Home is truly a place
for your loved ones.’
Quinton House, Main Road, Lower Quinton, Stratford-upon-Avon CV37 8RY.
01789 720247 Email: info@quintonhouse.net and find us on www.carehome.co.uk
NEWLY OPENED Quinton Gardens NURSING HOME
• 14 large single ensuite bedrooms
• Large TV with built in DVD
• Personnel Phones in each room
• Electric Profile Beds
• Built in ceiling hoists
• Jacuzzi spa bath
• Wi-Fi access
• Homemade meals
• Large landscape gardens
• Daily individualised activities
At Quinton House Nursing Home the views are beautiful.
Making for a home from home, friendly comfortable
environment. All staff are professional and friendly towards
residents, encouraging them to live full lives and retain control
of their own daily routine, and so be able to enjoy privacy, dignity
and individuality. Carers want residents to feel right at home.
The spacious accommodation is divided into lounges, dining
rooms and a beautiful conservatory to provide intimate areas
for relaxing and socialising. All rooms, including companion
rooms, are light and airy, have en-suite facilities, televisions,
telephone points and a nurse call system within easy reach.
The person centered care home
Please do not hesitate to contact us
should you require further information.
Wanda Tebby - Home Manager
Hazel Morris - Administrator
Main Road, Lower Quinton,
Stratford-upon-Avon, Warwickshire CV37 8RY
Telephone: 01789 720337 or 720247
Email: info@quintonhouse.net
or wanda@quintonhouse.net
Providing High
Quality Care
Visit www.carechoices.co.uk for further assistance with your search for care 61
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ASHGROVE HOUSE NURSING HOME GCC
63 Station Road, Purton, Swindon SN5 4AJ
Tel: 01793 771449 OP D PD YA
ASHLEY HOUSE NURSING HOME GCC GCPA
118 Trafalgar Road, Cirencester GL7 2ED
Tel: 01285 650671 OP
BROMPTON HOUSE
RESIDENTIAL & NURSING HOME GCC
Station Road, Broadway, Worcestershire WR12 7DE
Tel: 01386 853473 OP D PD
CEDAR COURT CARE HOME GCC
60 Moorland Road, Witney, Oxfordshire OX28 6LG
Tel: 01993 703536 OP D PD YA
COTSWOLD, THE GCC
Woodside Drive, Bradwell Village, Burford, Oxfordshire OX18 4XA
Tel: 01993 824225 OP
COXWELL HALL AND MEWS NURSING HOME GCC
Fernham Road, Faringdon, Oxfordshire SN7 7LB
Tel: 01367 242985 OP D PD SI
ELM GROVE NURSING HOME GCC GCPA
Somerford Road, Cirencester GL7 1TX
Tel: 01285 653057 OP D
HOMESTEAD, THE GCC
24 Flax Crescent, Carterton, Oxfordshire OX18 1NA
Tel: 01933 845754 OP D
HUNTERS CARE CENTRE GCC GCPA
Cherry Tree Lane, Cirencester GL7 5DT
Tel: 01285 601334 Advert page 8 OP D
HYPERION HOUSE GCC
London Street, Fairford GL7 4AH
Tel: 01285 712349 OP PD MH SI
ILSOM HOUSE RESIDENTIAL AND
NURSING HOME GCC
Ilsom, Tetbury GL8 8RX
Tel: 01666 504131 OP PD
KINGSLEY HOUSE GCC
Gumstool Hill, Tetbury GL8 8DG
Tel: 01666 503333 OP D PD SI
LANGSTON, THE GCC
Station Road, Kingham, Chipping Norton,
Oxfordshire OX7 6UP
Tel: 01608 731732 OP PD
MILL HOUSE GCC GCPA
55 Sheep Street, Chipping Campden GL55 6DR
Tel: 01386 848990 OP
NATIONAL STAR COLLEGE - ULLENWOOD GCC
Ullenwood, Cheltenham GL53 9QU
Tel: 01242 527631 PD LDA SI YA
NEWLANDS NURSING CARE CENTRE GCC
Evesham Road, Stow-on-the-Wold,
Gloucestershire GL54 1EJ
Tel: 01451 870077 OP PD SI
NORTHLEACH COURT CARE HOME
WITH NURSING GCC
High Street, Northleach GL54 3PQ
Tel: 0845 345 5746 OP D PD SI
OLD PREBENDAL HOUSE, THE GCC
Station Road, Shipton-Under-Wychwood,
Chipping Norton, Oxfordshire OX7 6BQ
Tel: 01993 831888 OP PD SI
PARK VIEW NURSING HOME GCC
Broad Bush, Blunsdon, Swindon SN26 7DH
Tel: 0844 381 4160 OP
PATERNOSTER HOUSE (OS JCT) GCC GCPA
Watermoor Road, Cirencester GL7 1JR
Tel: 01285 653699 Advert page 34 OP
QUINTON HOUSE NURSING HOME GCC
Lower Quinton, Stratford-upon-Avon CV37 8RY
Tel: 01789 720247 Advert page 60 OP D
SOUTHERNDOWN GCC
Worcester Road, Chipping Norton OX7 5YF
Tel: 01608 644129 OP D MH
WHITE LODGE, THE GCC
Braydon, Swindon SN5 0AD
Tel: 01666 860381 OP D PD YA
Cotswolds and Cirencester care homes with nursing
62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean
BRIARS CARE HOME, THE GCC
Naas Lane, Lydney GL15 5AS
Tel: 01594 844728 LDA
BROOK LODGE GCC
Latchen, Longhope GL17 0QA
Tel: 01452 830614 LDA YA
BYRE, THE GCC
Allaston Court Farm, Court Road, Lydney GL15 5SR
Tel: 01594 844244 PD LDA SI
APPLE ORCHARD GCC
The Green, Newnham GL14 1AQ
Tel: 01594 516582 LDA
BIRCHAMS GRANGE GCC
Clenchers Lane, Eastnor, Ledbury,Herefordshire HR8 1RW
Tel: 01531 632925 OP D PD
BIRCHES GROVE GCC
14 Fairmoor Close, Parkend, Lydney GL15 4HB
Tel: 01594 564081 LDA MH YA
Forest of Dean care homes
Chaxhill Hall Residential Home
for the Elderly
7HO
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Waterwheel at the Dean Heritage Centre
Visit www.carechoices.co.uk for further assistance with your search for care 63
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes continued
LAWFORD HOUSE RESIDENTIAL HOME GCC
Walford Road, Ross-on-Wye, Herefordshire HR9 5PQ
Tel: 01989 566811 OP D PD SI
LEDBURY ABI TRANSITIONAL LIVING UNIT GCC
Ledbury Community Health & Care Centre,
Market Street, Ledbury, Herefordshire HR8 2AQ
Tel: 01531 637618 PD SI YA
LEDBURY NURSING HOME GCC
Ledbury Community Health & Care Centre,
Market Street, Ledbury, Herefordshire HR8 2AQ
Tel: 01531 637600 OP PD
LONGCROFT COTTAGE GCC
Longcroft Farm, Blaisdon Road,
Westbury-on-Severn GL14 1LS
Tel: 01452 760747 LDA SI
MANTLEY CHASE RESIDENTIAL CARE GCC GCPA
Ross Road, Newent GL18 1QY
Tel: 01531 822112 OP LDA YA
MARKET PLACE GCC
29 Market Place, Coleford GL16 8AA
Tel: 01594 834595 LDA YA
MARSDEN HOUSE GCC
Whitchurch, Ross-on-Wye, Herefordshire HR9 6DJ
Tel: 01600 890869 D SI
OAK HOUSE TRUST LTD GCC GCPA
Oak House, Newland, Coleford GL16 8NJ
Tel: 01594 832218 OP LDA SI
OLD RECTORY, THE GCC
School Lane, Church Road,
Longhope GL17 0LJ
Tel: 01452 831135 OP D PD
OLD VICARAGE, THE (BLAKENEY) GCC
Church Square, Blakeney GL15 4DS
Tel: 01594 517098 LDA
ORCHARDS, THE GCC GCPA
Stowfield, Lower Lydbrook GL17 9PD
Tel: 01594 861137 OP PD LDA SI YA
CHAPEL VIEW
89a St Whites Road, Cinderford GL14 3HA
Tel: 01594 824400 LDA YA
CHAXHILL HALL GCC
Chaxhill, Nr Westbury-on-Severn GL14 1QW
Tel: 01452 760717 Advert page 62 OP
CHEPSTOW HOUSE GCC
Old Maids Walk, Ross-on-Wye,
Herefordshire HR9 5HB
Tel: 01989 566027 OP D PD LDA MH SI YA
COTTAGE CARE HOME, THE GCC
The Cottage, Old Hill, Longhope GL17 0PF
Tel: 01452 830373 LDA
GANAREW HOUSE GCC
Ganarew, Monmouth, Gwent NP25 3SS
Tel: 01600 890273 OP D
GATWICK HOUSE GCC GCPA
Upper Rodley Road, Bollow GL14 1QU
Tel: 01452 760164 OP LDA YA
HIGHFIELD RESIDENTIAL HOME GCC
Culver Street, Newent GL18 1JA
Tel: 01531 821007 OP
HILL ASH HOUSE GCC
Ledbury Road, Newent, Gloucestershire GL18 2DB
Tel: 01531 892980 OP D SI
HILLTOP GCC GCPA
Ridge Walk, Ruardean Hill GL17 9AY
Tel: 01594 861137 PD LDA SI YA
HOBBITS HOLT GCC
156 Ruspidge Road, Cinderford GL14 3AP
Tel: 01594 823554 LDA YA
KEEPER’S COTTAGE GCC
Falcon Lane, Ledbury, Herefordshire HR8 2JN
Tel: 01531 670772 LDA
LAURELS RESIDENTIAL HOME, THE GCC GCPA
Main Road, Huntley GL19 3EA
Tel: 01452 831484 OP
Cleeve Hill Nursing Home | Cheltenham | Gloucestershire | GL52 3PW
Part of the Cleeve Care Group
Call 01242 672 022 | cleevehillnursinghome.co.uk
This flagship
home in
Cheltenham is set
in a spectacular
location with
panoramic views
and offers full
time nursing
care, respite care
and end of life
care as well as a
dedicated brain
injury unit.
In addition
to tastefully
decorated
rooms, à la carte
restaurant dining,
modern facilities
and a hydro
massage unit, the
home places a
strong emphasis
on activities and
social interaction.
Three Ashes House | Ledbury Road | Newent | Gloucester | GL18 1DE
Call 01531 820 226 | threeashescare.co.uk
Three Ashes Care
Home provides
a welcoming,
homely
environment
with excellent
care facilities and
fine dining. We
also offer wide
ranging daily
activities for
residents.
Supported by
attentive and
caring staff, our
ethos is to help
our residents to
remain in control
of their own lives
and recognise
everyone’s wish
for independence,
freedom of
choice, privacy
and dignity.
Where Excellence Comes as Standard
Visit www.carechoices.co.uk for further assistance with your search for care 65
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes continued
Forest of Dean care homes with nursing
SYDENHAM HOUSE RESIDENTIAL HOME GCC
Sydenham House, High Street,
Blakeney GL15 4EB
Tel: 01594 517015 OP
THREE ASHES RESIDENTIAL CARE HOME GCC GCPA
Ledbury Road, Newent GL18 1DE
Tel: 01531 820226 Advert page 64 OP D PD SI
TITHE BARN GCC
Upper Moraston, Selleck, Ross-on-Wye,
Herefordshire HR9 6RE
Tel: 01989 730491 LDA YA
VICTORIA STREET, 119 GCC
Cinderford GL14 2HU
Tel: 01594 827043 LDA
WEIR END HOUSE
Glewstone, Ross-on-Wye, Herefordshire HR9 6AL
Tel: 01989 567711 LDA YA
WEST BANK RESIDENTIAL HOME GCC
Walford Road, Ross-on-Wye, Herefordshire HR9 5PQ
Tel: 01989 562741 OP D PD
WHITCHURCH HOUSE GCC
Whitchurch, Ross-on-Wye, Herefordshire HR9 6BZ
Tel: 01600 890655 OP
YEW TREE HOUSE GCC GCPA
Church Square, Blakeney, Gloucester GL15 4DX
Tel: 01594 517023 PD LDA
ORCHARD TRUST, THE - SEVENOAKS GCPA
Lords Hill, Coleford GL16 8BG
Tel: 01594 861137 PD LDA SI YA
POUND FARM GCC
Gorsley, Ross-on-Wye, Herefordshire HR9 7SL
Tel: 01989 720546 LDA
PROSPECT HOUSE GCC GCPA
Prospect Road, Cinderford GL14 2DY
Tel: 01594 826246 OP D PD LDA SI YA
RED HOUSE GCC
65 Ruspidge Road, Cinderford GL14 3AW
Tel: 01594 822100 LDA YA
RIVERSIDE HOUSE GCC
Quay Lane, Broadoak, Newnham GL14 1JE
Tel: 01594 516291 LDA
STABLE COTTAGE
Upper Moraston, Sellack, Ross-on-Wye,
Herefordshire HR9 6RE
Tel: 01989 730491 LDA YA
STEPPING STONES GCC
Riverside Lane, Broadoak, Newnham GL14 1JF
Tel: 01594 760304 PD LDA SI
SUNNYSIDE HOUSE GCC
Main Road, Birdwood,
Gloucestershire GL19 3EH
Tel: 01452 750491 LDA
BROCKHAMPTON COURT
CARE HOME WITH NURSING GCC
Brockhampton, Hereford HR1 4TQ
Tel: 01989 740239 OP PD
CASTLEFORD HOUSE NURSING HOME GCC
Castleford Gardens, Tutshill, Chepstow,
Gloucestershire NP16 7LF
Tel: 01291 629929 OP D PD MH
COOMBS, THE (OS JCT) GCC GCPA
The Gorse, Coleford, Gloucestershire GL16 8QE
Tel: 01594 833200 Advert page 34 OP
DEAN GRANGE
Elton Corner, Broadoak GL14 1JG
Tel: 01452 762908 LDA
Coate Water Care is a family run business that
provides a high quality care service in all our
Nursing, Residential and Dementia care homes.
Choose the right home, with care, for you or an elderly loved one
• We provide 24 hour nursing, residential and specialist dementia care
• Specialist care for clients with end of life, palliative care needs
• Respite care available
• Qualified and experienced personal care staff
• All food is freshly prepared on premises to restaurant standards
• Our bedrooms are spacious and all have en-suite facilities and TV’s
• Organised entertainment and outings
• Engaging and appropriate activities and hobbies
• Attractive secure gardens
• Hair and beauty treatments
• Free internet usage
• Visiting chiropodist
To find out more please call
01452 500005
visit our website
www.coatewatercare.co.uk
or send us an email to
info@coatewatercare.co.uk
CHAPEL HOUSE CARE CENTRE
Horton Road, Gloucester opening May 2014
CHAPEL HOUSE CARE CENTRE
Visit www.carechoices.co.uk for further assistance with your search for care 67
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Forest of Dean care homes with nursing continued
RODLEY HOUSE (OS JCT) GCC GCPA
Harrison Way, Lydney GL15 5BB
Tel: 01594 842778 Advert page 34 OP
SEDBURY PARK GCC
Sedbury, Chepstow, Monmouthshire NP16 7EY
Tel: 01291 627127 OP D YA
STANLEY HOUSE GCC
Bosbury, Ledbury HR8 1HB
Tel: 01531 640840 PD MH YA
STEPPING STONES GCC
Bromsberrow Road, Redmarley GL19 3JU
Tel: 01531 650880 LDA MH
TOWNSEND HOUSE (OS JCT) GCC GCPA
Court Farm Lane, Mitcheldean GL17 0AY
Tel: 01594 542611 Advert page 34 OP LDA YA
WESTBURY COURT (OS JCT) GCC
Westbury-on-Severn GL14 1PD
Tel: 01452 760429 Advert page 34 OP
ELMS CARE HOME WITH NURSING, THE GCC
Staunton, Coleford, Gloucestershire GL16 8NX
Tel: 0845 345 5793 OP D PD SI
EUROCLYDON NURSING HOME GCC GCPA
Hawthorns, Drybrook GL17 9BW
Tel: 01594 543982 Advert below OP PD
FOREST COURT NURSING HOME GCC
Bradley Court Road, Mitcheldean GL17 0DR
Tel: 01989 750775 D MH
HAZELHURST NURSING HOME GCC
Bishopswood, Ross-on-Wye, Herefordshire HR9 5QX
Tel: 01600 890600 OP D PD
MANOR HOUSE NURSING HOME, THE GCC
Ross Road, Longhope GL17 0LL
Tel: 01452 830291 Advert inside front cover OP
MILESTONES
9 Commercial Street, Cinderford GL14 2RP
Tel: 01594 825777 LDA
Euroclydon Nursing Home is located
on an elevated position in the heart
of Forest of Dean, with breath taking
views of the surrounding areas. It has
extensive grounds and provides an
atmosphere that is homely, friendly
and caring.
EUROCLYDON NURSING HOME
Registered Home offering Nursing, Elderly
and Dementia Care for over 65 years of age.
Long Term, Short Breaks and Day Care.
· We pride ourselves on our homely environment
· Long term staff some with more with 25 years
service providing individualised care
· We work closely with external professionals
· Regular visits by local doctors
· Monthly visits by the local clergy
· Hairdressing and chiropody service available
· Variety of daily activities and weekly
minibus trips
· Excellent variety of home cooked food
· Laundry facilities for all our residents
“A lively and fun place for all.”
Euroclydon Nursing Home,
Springfields, Drybrook, Glos GL17 9BW
For further information
please contact us to organise a visit:
Tel: 01594 543982
Email: chantry.homes@gmail.com
Web: www.chantryhomes.com
68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
ALFRED STREET RESIDENTIAL CARE GCC GCPA
12 Alfred Street, Gloucester GL1 4DF
Tel: 01452 537102 OP LDA YA
ASPIRATIONS RESIDENTIAL SOUTHWEST
76 Church Road, Loglevens,
Gloucester GL2 0AA
Tel: 01452 540156 LDA MH
AVALON RESIDENTIAL HOME GCC
17 Barnwood Road, Gloucester GL2 0RZ
Tel: 01452 417400 OP
BATHURST LODGE RESIDENTIAL CARE GCC GCPA
74 Bathurst Road, Gloucester GL1 4RJ
Tel: 01452 552683 OP LDA YA
BRAMBLE HOUSE GCC GCPA
96a-98 Stroud Road, Gloucester GL1 5AJ
Tel: 01452 521018 OP D
ABBEYMEAD LODGE GCC GCPA
Abbeymead Avenue, Abbeymead,
Gloucester GL4 5GR
Tel: 01452 763600 PD LDA YA
ALEXANDRA HOUSE (GLOUCESTER) GCC
2 Alexandra Road, Gloucester GL1 3DR
Tel: 01452 418575 PD LDA YA
Gloucester
Gloucester care homes
Beautiful Accommodation • En-Suite Bedrooms • Homely Atmosphere
Freshly Prepared Food • Activities • Respite Care • 4XDOLäHG([SHULHQFHG6WDII
Beautiful Accommodation • En-Suite Bedrooms • Homely Atmosphere
Freshly Prepared Food • Activities • Respite Care • 4XDOLäHG([SHULHQFHG6WDII
24 Hour Residential Care In A Small Home 24 Hour Residential Care In A Small Home
Chestnut Care • 01452 546 204 • www.chestnutcaregloucester.co.uk
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Chestnut Care • 01452 546 204 • www.chestnutcaregloucester.co.uk
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Gloucester Docks
Visit www.carechoices.co.uk for further assistance with your search for care 69
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes continued
BRANKSOME HOUSE GCC GCPA
26 Tuffley Avenue, Gloucester GL1 5LX
Tel: 01452 535360 Advert page 29 OP D PD LDA MH SI YA
CATHEDRAL VIEW
Archdeacon Street, Gloucester GL1 2QX
Tel: 01452 303248 OP PD LDA
CAVENDISH CARE HOME GCC GCPA
301 Stroud Road, Gloucester GL1 5LF
Tel: 01452 521896 OP D
CEDARS, THE GCC
144 London Road, Gloucester GL2 0RS
Tel: 01452 310727 LDA MH YA
CHESTNUT CARE GCC
20 Podsmead Road, Gloucester GL1 5PA
Tel: 01452 546204 Advert page 68 OP D
CHOSEN COURT GCC GCPA
Hucclecote Road, Gloucester GL3 3TX
Tel: 01452 616888 LDA
COOMBE END CARE HOME GCC
184 Hucclecote Road, Hucclecote, Gloucester GL3 3SJ
Tel: 01452 617193 LDA
COPPICE HOUSE
Main Road, Huntley, Gloucester GL19 3DZ
Tel: 01452 831196 LDA
DENMARK LODGE GCC
38 Denmark Road, Gloucester GL1 3JQ
Tel: 01452 311102 LDA YA
EDWARD HOUSE GCC
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316968 LDA YA
ELMBRIDGE RESIDENTIAL CARE HOME GCC GCPA
21 Elmbridge Road, Gloucester GL2 0NY
Tel: 01452 524147 OP D MH
ELMLEA GCC GCPA
99 London Road, Gloucester GL1 3HH
Tel: 01452 550438 OP PD LDA YA
FERN CROFT GCC
14 Heathville Road, Gloucester GL1 3DS
Tel: 01452 505803 LDA YA
GLOSCARE
23 Carmarthen Street, Gloucester GL1 4SX
Tel: 01452 522335 LDA
GRANGE, THE GCC GCPA
15 Holmwood Drive, Gloucester GL4 0PS
Tel: 01452 312372 OP LDA YA
GREAT WESTERN COURT
33a Millbrook Street, Gloucester GL1 4BG
Tel: 01452 423495 OP PD
GUILD HOUSE RESIDENTIAL HOME GCC GCPA
2a Denmark Road, Gloucester GL1 3HW
Tel: 01452 525098 OP D
HANNACOTT GCC GCPA
Abbeymead Avenue, Abbeymead,
Gloucester GL4 5GR
Tel: 01452 615539 PD LDA YA
HATHERLEY ROAD
RESIDENTIAL HOME GCC GCPA
59 Hatherley Road, Gloucester GL1 5LB
Tel: 01452 537633 OP LDA YA
HEIGHTON HOUSE GCC
19 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 380014 LDA YA
HIGHFIELD HOUSE (GLOUCESTER)
104 Eastern Avenue,
Gloucester GL4 4LW
Tel: 01452 507677 LDA YA
HORTON HOUSE RESIDENTIAL
CARE HOME GCC GCPA
1 Horton Road, Gloucester GL1 3PX
Tel: 01452 524615 OP
JASPER LODGE
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316969 LDA YA
70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes continued
PODSMEAD ROAD, 14 GCC GCPA
Gloucester GL1 5PA
Tel: 01452 314262 LDA
REBE GCC GCPA
41 Holbeach Drive, Kingsway, Gloucester GL2 2BF
Tel: 01452 722125 LDA MH
RED HOUSE, THE GCC GCPA
25 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 386896 D LDA MH SI YA
REDLANDS ACRE CARE HOME GCC GCPA
35 Tewkesbury Road, Longford, Gloucester GL2 9BD
Tel: 01452 507248 Advert page 4 OP
RETREAT, THE GCC
116 Bristol Road, Quedgeley,
Gloucester GL2 4NA
Tel: 01452 728296 OP D PD LDA MH SI YA
RIBSTON HOUSE GCC
210 Stroud Road, Gloucester GL1 5LA
Tel: 01452 310916 LDA YA
SOUTHFIELDS RESIDENTIAL CARE GCC GCPA
54 Southfields Road, Gloucester GL4 6UD
Tel: 01452 545367 OP LDA YA
SPRINGFIELD HOUSE GCC
255d Stroud Road, Gloucester GL1 5JZ
Tel: 01452 312385 LDA
ST PAUL’S RESIDENTIAL HOME GCC GCPA
127 Stroud Road, Gloucester GL1 5JL
Tel: 01452 505485 OP D
STROUD LODGE GCC
319 Stroud Road, Gloucester GL1 5LG
Tel: 01452 312216 LDA MH
TOMLEN GCC GCPA
33 Streamside, Tuffley, Gloucester GL4 0TA
Tel: 01452 528264 LDA MH
WHEATRIDGE COURT, 40
Abbeydale, Gloucester GL4 4AL
Tel: 01452 500669 OP PD SI YA
JENDOT GCC GCPA
3 Little Field, Abbeymead, Gloucester GL4 4QS
Tel: 01452 535963 LDA MH
JOYLEEN GCC
Longlands, Bristol Road, Cambridge,
Gloucester GL2 7BG
Tel: 07906 196634 OP LDA MH YA
KEYCHANGE CHARITY SCEATS CARE HOME GCC
1-3 Kenilworth Avenue, Gloucester GL2 0QJ
Tel: 01452 303429 OP
KING EDWARDS HOUSE GCC
18 King Edwards Avenue, Gloucester GL1 5DB
Tel: 01452 381174 LDA YA
KNOLL, THE GCC GCPA
335 Stroud Road, Tuffley, Gloucester GL4 0BD
Tel: 01452 526146 OP
LINDEN HOUSE GCC
205 Linden Road, Gloucester GL1 5DU
Tel: 01452 524555 LDA MH YA
LONDON ROAD, 46 GCC
Gloucester GL1 3NZ
Tel: 01452 380835 PD MH SI YA AD
MACHLO GCC GCPA
17 Windmill Field, Abbeymead, Gloucester GL4 4RQ
Tel: 01452 372403 PD LDA MH YA
MATSON HOUSE GCC
Matson Lane, Gloucester GL4 6ED
Tel: 01452 316962 LDA YA
MAYFIELD CARE HOME GCC
7 Horton Road, Gloucester GL1 3PX
Tel: 01452 530004 LDA
PADOVA, THE GCC
88 Bristol Road, Quedgeley, Gloucester GL2 4NA
Tel: 01452 883764 LDA
PEMBURY, THE GCC
9 Pembury Road, Gloucester GL4 6UE
Tel: 01452 521856 LDA
Visit www.carechoices.co.uk for further assistance with your search for care 71
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Gloucester care homes with nursing
DEAN NEUROLOGICAL CENTRE, THE GCC GCPA
Tewkesbury Road, Longford,
Gloucester GL2 9EE
Tel: 01452 420200 OP PD YA
ELIZABETH HOUSE (GLOUCESTER)
9 Denmark Road,
Gloucester GL1 3HZ
Tel: 01452 782960 PD LDA SI YA
LAWNS NEIGHBOURHOOD
CARE CENTRE, THE GCC GCPA
The Lawns, 346 Bristol Road,
Quedgeley, Gloucester GL2 4QW
Tel: 01452 721345 Advert page 72 OP PD LDA SI YA
MAGDALEN HOUSE NURSING HOME GCC GCPA
London Road, Gloucester GL1 3PH
Tel: 01452 386331 OP D
PINE TREE COURT CARE HOME GCC
Larchwood Drive, Tuffley,
Gloucester GL4 0AH
Tel: 01452 385855 OP D YA
SAINTBRIDGE HOUSE NURSING
AND RESIDENTIAL HOME GCC GCPA
189 Painswick Road,
Abbeydale, Gloucester GL4 4QQ
Tel: 01452 300307 OP D PD
TREVONE HOUSE (OS JCT) GCC GCPA
22 Denmark Road, Gloucester GL1 3HZ
Tel: 01452 529072 Advert page 34 OP
WESTBOURNE NURSING HOME GCC
190 Reservoir Road, Gloucester GL4 6SB
Tel: 01452 506106 Advert page 72 OP
WOODSTOCK NURSING HOME GCC GCPA
35 North Upton Lane,
Barnwood, Gloucester GL4 3TD
Tel: 01452 616291 OP D
WOTTON RISE NURSING HOME LTD GCC
140 London Road, Gloucester GL1 3PL
Tel: 01452 303073 OP D PD MH YA
BOHANAM HOUSE (OSJCT) GCC GCPA
2 Barnwood Road, Gloucester GL2 0RX
Tel: 01452 876160 Advert page 34 OP
BROCKWORTH HOUSE CARE CENTRE GCC
Mill Lane, Brockworth, Gloucester GL3 4QG
Tel: 01452 864066 Advert page 72 OP D
BRUNSWICK HOUSE NURSING HOME GCC
119 Reservoir Road, Gloucester GL4 6SX
Tel: 01452 523903 OP D
CHARNWOOD HOUSE GCC
49 Barnwood Road, Gloucester GL2 0SD
Tel: 01452 523478 Advert page 72 OP
CHESTNUT COURT (OS JCT) GCC GCPA
St James, Quedgeley, Gloucester GL2 4WD
Tel: 01452 720049 Advert page 34 OP D
Gloucester Cathedral
72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
• Individual choice, dignity and respect
of all our residents
• Freshly prepared home cooked meals
• Full activity programme including individual
activities, quizzes, arts and crafts, gardening,
baking and excursions
• Garden for residents
• Full CQC compliance (January 2014)
• Registered Nurses on duty 24 hours providing
Nursing and Residential Care
• Dedicated staff, fully trained or working towards
QCF (NVQ) Qualification.
49 Barnwood Road,
Gloucester GL2 0SD
Tel: 01452 523478
Web: www.charnwoodhouse.com
Charnwood House Nursing Home specializes in care for older people. We pride ourselves on providing a warm
and friendly atmosphere. The home has been long established and has served the local area for over 45 years.
It is located in Gloucester City centre and is easily accessible.
Priorities of the home include;
The Lawns NCC LLP
Residential Nursing Home and Day Centre
Anna Carrier Tel: 01452 721345 346 Bristol Road, Quedgeley, Gloucester GL2 4QW
Web: www.thelawns.org.uk Email: enquiries@thelawns.org.uk
• QualifJed Nurses 24 hrs a day • Day and Respite Care
• Unit for young physically disabled clients • Continuing health funded clients accepted
• Single rooms - many are en-suite • Beautiful, accessible landscaped gardens
• We have a permanent qualified staff group who are enthusiastic and caring
A Caring Philosophy
We aim to provide a stable, homely and safe environment where each person has the
opportunity to live with self-respect and individuality. We aim to maintain our residents’ health
and independence for as long as feasible and to help them when they need more care in a way
that enables them to feel respected and valued.
%URFNZRUWK+RXVH
Mill Lane, Brockworth, Gloucester, GL3 4QG
We Care, Because You Care
Brockworth is the home of Brockworth House Care Centre - whose residents
get fine views of the cheese event from their windows. It’s a purpose-built
two-storey Nursing Home specialising in dementia
care, with places for 52 residents. The Home is set
in large grounds that include an enclosed garden
for residents to access safely. Regular events and
activities are enjoyed by residents, as well as visits
to the resident chickens.
For further information please call us on;
T: 01452 864066 E: home.bro@mha.org.uk W: www.mha.org.uk
T: 01452 506106 • 190 Reservoir Road, Gloucester GL4 6SB
E: westbourne190@hotmail.co.uk • W: www.kewcaregroup.co.uk
westbourne 2967-2+,31)
Westbourne Nursing Home has been providing a top quality Nursing
Home service for over 25 years with superb twenty four hour person
centred care, respite or permanent. The high standard rooms and
facilities are set in a lovely garden near Robinswood in Gloucester.
Westbourne prides itself on its open door policy to friends and family
so do come and see our lovely home for yourself.
Visit www.carechoices.co.uk for further assistance with your search for care 73
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
Stroud
CHARLTON HOUSE RESIDENTIAL CARE HOME GCC
High Street, Wickwar, Wotton-under-Edge GL12 8NP
Tel: 01454 294167 OP
CHERRY TREE CLOSE, 3
Nailsworth, Stroud GL6 0DX
Tel: 01453 835023 OP LDA
CHURCH COURT CARE HOME GCC
Church Street, Stroud GL5 1JL
Tel: 0845 345 5785 OP D PD SI
CHURCHILL ROAD, 65 GCC
Forest Green, Nailsworth GL6 0DE
Tel: 01453 835023 LDA
COTSWOLD COURT GCC GCPA
Browns Lane, Stonehouse GL10 2JZ
Tel: 01453 828275 LDA
FIELDVIEW GCC
Pearcroft Road, Stonehouse, Gloucester GL10 2JY
Tel: 01453 791320 OP D PD LDA MH YA
AARON HOUSE CARE LTD GCC
Aaron House, Nympsfield Road,
Nailsworth GL6 0ET
Tel: 01453 833598 LDA YA
ASHLEIGH GCC
3 Box Crescent,
Minchinhampton GL6 9DJ
Tel: 01453 835023 LDA
BEAUFORT HOUSE GCC
High Street, Hawkesbury Upton,
Badminton, Avon GL9 1AU
Tel: 01454 238589 OP D
BROOKTHORPE HALL CARE CENTRE GCC
Stroud Road, Brookthorpe,
Gloucestershire GL4 0UN
Tel: 01452 813240 OP D PD LDA SI
CANONBURY RESIDENTIAL HOME GCC
19 Canonbury Street, Berkeley GL13 9BE
Tel: 01453 810292 OP
Stroud care homes
Stroud countryside
To find out how we can help call us on
Sandfields care home: 0333 321 0921 or visit careuk.com/sandfields
Scarlet House care home: 0333 321 0932 or visit careuk.com/scarlet-house
What do you see?
Creative souls or
life in a care home?
Sandfields care home, St George’s Road, Cheltenham GL50 3EL
Scarlet House care home, 123 Westward Road, Ebley, Stroud GL5 4SP
At Care UK, we understand that choosing a care home for your
loved one can be stressful for everyone involved. It’s why we
offer all-round support to make the transition easier. We get to
know your loved one, their life story and interests, so that we
understand how best to care for them and keep them doing the
things they love - like painting. As well as keeping hands and minds
active, it’s a chance to demonstrate their creativity.
SCARLET HOUSE
CARE HOME
OPENS SUMMER 2014
Visit www.carechoices.co.uk for further assistance with your search for care 75
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
OLD DAIRY, THE GCC
Market Street, Nailsworth GL6 0BZ
Tel: 01453 835023 LDA
OLD VICARAGE RESIDENTIAL
HOME, THE GCC GCPA
Church End, Frampton-on-Severn GL2 7EE
Tel: 01452 740562 D
PARADISE HOUSE GCC
Painswick GL6 6TN
Tel: 01452 813276 LDA
REGENCY RETIREMENT HOME GCC
52 Regent Street, Stonehouse GL10 2AD
Tel: 01453 823139 OP
ROSELEA GCC
Church End, Slimbridge,
Gloucestershire GL2 7BL
Tel: 01453 890444 LDA YA
RUSKIN MILL COLLEGE GCC
The Fisheries, Horsley, Nailsworth GL6 0PL
Tel: 01453 837500 LDA MH YA AD
SAINT JUDE’S RESIDENTIAL HOME
FOR THE ELDERLY GCC
Front Street, Nympsfield, Stonehouse GL10 3TY
Tel: 01453 860682 OP
SOUTHFIELD (OS JCT) GCC GCPA
Park Road, Stroud GL5 2JQ
Tel: 01453 764892 Advert page 34 OP LDA
STEPPES RESIDENTIAL CARE HOME, THE GCC
Cossack Square, Nailsworth, Stroud GL6 0DB
Tel: 01453 832406 OP
STROUD COURT COMMUNITY TRUST GCC GCPA
Stroud Court, Longfords,
Minchinhampton, Stroud GL6 9AN
Tel: 01453 834020 LDA
WINDMILL HOUSE GCC
Alveston Road, Old Down, Tockington, Avon BS32 4PH
Tel: 0117 968 7555 OP
GABLES, THE GCC
Lovedays Mead, Folly Lane, Stroud GL5 1SB
Tel: 01453 762229 LDA
GLEBE ROAD, 103
Glebe Road, Minchinhampton, Stroud GL6 9JY
Tel: 01453 835023 LDA
HF TRUST - 330 WESTWARD ROAD GCC
Ebley, Stroud GL5 4TU
Tel: 01453 823852 LDA
HF TRUST - FROCESTER MANOR GCC
Frocester, Stonehouse GL10 3TF
Tel: 01453 822342 LDA
HIGHBORDER LODGE GCC GCPA
Marsh Lane, Leonard Stanley, Stonehouse GL10 3NJ
Tel: 01453 823203 OP
Advert page 76 and Outside Back Cover
HIGHFIELD HOUSE (STROUD) GCC
London Road, Stroud GL5 2AJ
Tel: 01453 791320 LDA MH YA
LONGHOUSE AND STROUD
COMMUNITY SUPPORT TEAM
Longhouse, 6 Whitehouse Park, Cainscross, Stroud GL5 4LD
Tel: 01452 583692 LDA
LONGRIDGE COURT GCC
Bull’s Cross, Stroud GL6 7HU
Tel: 01452 814341 PD LDA YA
MEADOWBANK TRUST GCC
King’s Mill Lane, Painswick, Stroud GL6 6SA
Tel: 01452 813647 LDA
MORE HALL CONVENT GCC
Randwick, Stroud GL6 6EP
Tel: 01453 764486 OP PD
MOUNT, THE GCC
Main Road, Whiteshill, Stroud GL6 6JS
Tel: 01453 757291 LDA
NORTHFIELD HOUSE GCC GCPA
Folly Lane, Uplands, Stroud GL5 1SP
Tel: 01453 750478 OP
Stroud care homes continued
76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk
Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ
Highborder Lodge
PRIVATE RESIDENTIAL REST HOME
Ideally situated in the Cotswolds our home offers elegant accommodation for
carefree living. Set in the beautiful and historic village of Leonard Stanley.
Short / long term stay and day residents welcome.
Registered and approved by G.C.C Social Services and CQC.
For a brochure or to arrange a visit please telephone 01453 823203
Proprietors: Roger and Barbara Thorne.
Please see our main advert on the
Outside Back Cover.
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Winslow House
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Richmond Painswick Care Home
For more information, call 01452 810203 | www.richmond-villages.com/painswick
Richmond Painswick Retirement and
Care Village is all about quality life.
At the heart of our Village is a state-of-the-art
care home where we can offer complete peace
of mind through professional, personalised care –
with respect for each person’s individuality.
Our range of person-centred
care services includes:
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Visit www.carechoices.co.uk for further assistance with your search for care 77
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
WINSLOW HOUSE GCC
Springhill, Nailsworth, Stroud GL6 0LS
Tel: 01454 832269 Advert page 76 OP
WISMA MULIA GCC
Bridge Road, Frampton-on-Severn GL2 7HE
Tel: 01452 740432 OP
WOODMANCOTE MANOR GCPA
54 Woodmancote, Dursley GL11 4AQ
Tel: 07967 101560 LDA
ALTHEA PARK HOUSE
51 Stratford Road, Stroud GL5 4AJ
Tel: 01453 767096 MH YA
ASHLEIGH HOUSE (STROUD)
64 Cainscross Road, Stroud GL5 4HB
Tel: 01453 756090 OP MH YA
BEECH HOUSE - BRISTOL
11 Prowse Close, Thornbury BS35 1EG
Tel: 01454 412266 OP
BISLEY LODGE
The Old Bisley Road, Stancombe,
Stroud, Gloucestershire GL6 7NF
Tel: N/A MH YA
BREADSTONE HOUSE CARE HOME
WITH NURSING GCC
Breadstone, Berkeley, Gloucestershire GL13 9HG
Tel: 0845 345 5782 OP D PD SI
COTSWOLD HOUSE CARE HOME GCC GCPA
Church Road, Cainscross, Stroud GL5 4JE
Tel: 01453 752699 OP
ELMS, THE (OSJCT) GCC GCPA
Elm Road, Stonehouse GL10 2NP
Tel: 01453 824477 Advert page 34 OP
GLEBE HOUSE
5 Sundays Hill, Almondsbury, Bristol BS32 4DS
Tel: 01454 616116 OP
WORTLEY VILLA
Bath Road, Nailsworth GL6 0HH
Tel: 01453 835023 LDA
YERCOMBE LODGE GCC GCPA
Stinchcombe, Dursley GL11 6AS
Tel: 01453 542513 OP PD YA
GRANGE CARE CENTRE, THE GCC GCPA
Eastington, Stonehouse GL10 3RT
Tel: 01453 791513 OP D
HEATHERS NURSING HOME, THE GCC
Quarry Road, Bowling Hill,
Chipping Sodbury BS37 6AX
Tel: 01454 326471 OP D PD
HENLOW COURT (OSJCT) GCC GCPA
Henlow Drive, Dursley GL11 4BE
Tel: 01453 545866 Advert page 34 OP
HOLLIES NURSING HOME, THE GCC GCPA
Drake Lane, Dursley GL11 5HA
Tel: 01453 541400 OP
HORSFALL HOUSE GCC GCPA
Windmill Road, Minchinhampton, Stroud GL6 9EY
Tel: 01453 731227 Advert page 78 OP D
KINGSWOOD LODGE CARE CENTRE GCC
Wotton Road, Kingswood,
Wotton-under-Edge GL12 8RA
Tel: 01453 844647 Advert page 78 OP
MORETON HILL CARE CENTRE GCC GCPA
Standish, Stonehouse GL10 3BZ
Tel: 01453 557986 Advert page 8 OP D PD MH
NEWCOMBE LODGE
The Ridgeway, Bussage, Stroud, Gloucestershire GL6 8AZ
Tel: 01453 882020 YA
Stroud care homes continued
Stroud care homes with nursing
78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
RICHMOND VILLAGE GCC GCPA
Stroud Road, Painswick GL6 6UL
Tel: 01452 810203 Advert page 76 OP
ST MARTIN’S CENTRE GCC
Stratford Lawn, Stroud GL5 4AP
Tel: 01453 763793 PD LDA SI YA
STINCHCOMBE MANOR GCC
Stinchcombe, Dursley GL11 6BQ
Tel: 01453 549162 OP D
WICKWAR
Castle House, Sodbury Road,
Wickwar GL12 8NR
Tel: 01454 294426 OP
WYATT HOUSE (OSJCT) GCC GCPA
Mathews Way, Paganhill, Stroud GL5 4EE
Tel: 01453 764194 Advert page 34 OP D YA
OAKTREE CARE HOME
Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
Tel: 01454 324141 OP D
PENNWOOD LODGE NURSING HOME GCC
Wotton Road, Kingswood,
Wotton-under-Edge GL12 8RA
Tel: 01453 521522 OP D YA
RESTHAVEN NURSING HOME GCC GCPA
Pitchcombe, Stroud GL6 6LS
Tel: 01452 812682 OP
Stroud care homes with nursing continued
Horsfall House
A Purpose-built Nursing Home,
Day Resource Centre and Home Care Provider
Care Home providing General & Dementia Nursing Care
• Registered Nurses on duty 24 hours a day
• Care Assistants trained to NVQ/CQF levels 2 & 3 in Care
• Respite Support – General & Dementia Nursing
• Home Care Services • Day Centre Including Optional Transport
Informal Visits Welcome. If you require further help, please telephone
us on: 01453 731227 or visit www.horsfallhouse.co.uk
Patron: HRH The Princess Royal. Registered Charity No: 287479
Caring for you
in Gloucestershire
Four Seasons Health Care provides a range of high quality
residential, nursing and dementia care services for clients
looking for either long stay and short stay respite care options.
Our highly trained care teams are there to ensure all your social and
medical needs are met.
In a Four Seasons care home, you are assured each person will be treated
as an individual, with a personalised care plan designed around thier
specific needs, with the emphasis placed on enhancing well-being.
That’s why we’re one of the leading healthcare providers.
Kingswood Lodge Care Centre
Wotton Road,Wotten-under-edge,
Gloucester GL12 8RA
T: 01453 844647 F: 01453 520281
E: kingswood@fshc.co.uk
For further information please visit
www.fshc.co.uk/lp/gloucestershire
Or contact the Home Manager at your local home.
Visit www.carechoices.co.uk for further assistance with your search for care 79
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
APPERLEY HOUSE GCC GCPA
97 Gloucester Road, Tewkesbury GL20 5SU
Tel: 01684 292658 PD LDA YA
BEECHWOOD CARE HOME
The Beeches, Holly Green, Upton-upon-Severn,
Worcestershire WR8 0RR
Tel: 01684 595959 OP D PD SI
BRIARLEA CARE HOME GCC
Badsey Road, Evesham, Worcestershire WR11 7PA
Tel: 01386 830214 OP D
CHACE REST HOME, THE GCC
Chase Road, Upper Welland, Malvern,
Worcestershire WR14 4JY
Tel: 01684 561813 OP
COACH HOUSE, THE GCC
Mythe Road, Tewkesbury GL20 6EB
Tel: 01684 299507 PD LDA MH SI
CURLEW CLOSE, 1 GCC GCPA
Northway, Tewkesbury GL20 8TJ
Tel: 01864 297699 LDA
FERN COURT GCC
Down Hatherley Lane,
Gloucester GL2 9QB
Tel: 01452 730626 LDA YA
GREENHILL PARK RESIDENTIAL CARE HOME GCC
24 Greenhill Park Road, Evesham,
Worcestershire WR11 4NL
Tel: 01386 40836 OP D
HUNTERS GREEN CARE HOME GCC
12 Criftycraft Lane, Churchdown GL3 2LH
Tel: 01452 859096 LDA
MYTHE END HOUSE GCC
Mythe Road, Tewkesbury GL20 6EB
Tel: 01684 299272 PD LDA MH SI
Tewkesbury
Tewkesbury care homes
Abbey Mill, Tewkesbury
80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Service
User Bands
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Inspection reports - see page 6 GCC contracted service - see page 19 GCPA member of GCPA - see page 6 Advertisers are highlighted
THE SANDFIELD, 25 GCC
25 The Sandfield, Northway, Tewkesbury GL20 8RU
Tel: 01684 275894 LDA
THEOC HOUSE GCC
Margaret Road, Priors Park, Tewkesbury GL20 5HX
Tel: 01684 297358 PD MH SI YA AD
TYNINGS, THE GCC
Main Road, Walmore Hill, Minsterworth GL2 8LA
Tel: 01452 751037 LDA
ORCHARD END GCC
Church Lanes, Minsterworth, Gloucester GL2 8JJ
Tel: 01452 750587 LDA
ORCHARD HOUSE GCC
Kinnersley, Severn Stoke, Worcester WR8 9JR
Tel: 01905 371445 OP D PD
PARTON HOUSE GCC GCPA
Parton Road, Churchdown, Gloucestershire GL3 2JE
Tel: 01452 856 Advert page 4 OP
SALFORD HOUSE GCC
Station Road, Salford Priors, Evesham,
Worcestershire WR11 8UX
Tel: 01789 772461 OP D
ASHCHURCH VIEW GCPA
Ashchurch Road, Ashchurch, Tewkesbury GL20 8US
Tel: 01256 441478 Advert page 8 OP D PD YA
BOYNES CARE CENTRE, THE
Upper Hook Road, Upton-upon-Severn,
Worcestershire WR8 0SB
Tel: 01684 594001 OP D
DEANWOOD LODGE GCC GCPA
Church Road, Maisemore GL2 8HB
Tel: 01452 415057 Advert page 39 OP D
GRANGE NURSING AND
CARE HOME, THE GCC GCPA
Grange Road, Northway, Tewkesbury GL52 2EZ
Tel: 01684 850111 Advert page 4 OP
HAWTHORNS, THE GCC
Church Street, Evesham, Worcestershire WR11 1EP
Tel: 01386 444330 OP D PD
HYGROVE HOUSE NURSING HOME
Hygrove Lane, Minsterworth GL2 8JG
Tel: 01452 750716 OP D YA
MILLBROOK LODGE (OSJCT) GCC GCPA
Moorfield Road, Brockworth GL3 4EX
Tel: 01452 863783 Advert page 39 OP
PITCHILL HOUSE NURSING HOME GCC
Pitchill, Salford Priors, Evesham,
Worcestershire WR11 8SN
Tel: 01386 870092 OP PD YA
WELLAND HOUSE CARE CENTRE GCC
Lime Grove, Welland, Malvern,
Worcestershire WR13 6LY
Tel: 01684 310840 OP D MH
Tewkesbury care homes continued
Tewkesbury care homes with nursing
Winchcombe
Visit www.carechoices.co.uk for further assistance with your search for care 81
Advertisers are in bold
A
Aaron House Care Ltd 73
Abbeyfield 29
Abbeymead Lodge 68
Adamson House Business Centre 21
Affinity Trust - Domiciliary Care
Agency - South West 21
Agincare 20
Alexander House Care Home
(Cheltenham) 51
Alexandra House (Gloucester) 68
Alfred Street Residential Care 68
Alstone House Care Home 51
Althea Park House 77
Ambleside 51
Amicis Care Ltd 52
Angel Homecare Services Ltd 21
Apperley House 79
Apple Orchard 62
Ashbury Lodge 66
Ashchurch View 80
Ashgrove House Nursing Home 61
Ashleigh 73
Ashleigh House (Stroud) 77
Ashley House Nursing Home 61
Aspire Care Services 30
Aspirations Southwest Adults 21
Aspirations Residential Southwest 68
Assisted Living Solutions 21
Associated Care Solutions 21
Astell 51
Astley House
Care Home with Nursing 57
Avalon Residential Home 68
Avida Care 21
Avondale Nursing Home in
Cheltenham 57
B
Badgers Croft Care Home 59
Badgeworth Court Care Centre 57
Bafford House 51
Barchester 8
Barrington Lodge
Nursing Home 57
Bathurst Lodge
Residential Care 68
Bay Tree Court In Prestbury 57
Beaufort House 73
Beech Haven Care Home 59
Beech House - Bristol 77
Beech View Care Home 59
Beechcroft 51
Beeches Homecare Cirencester 21
Beechwood Care Home 79
Birchams Grange 62
Birches Grove 62
Bisley Lodge 77
Blanchworth Care Agency 21
Bluebird Care
- Gloucester 21
- Stroud 21
Bohanam House (OSJCT) 71
Boynes Care Centre, The 80
Bradley Cottage 21
Bramble Home Care 21
Bramble House 68
Branksome Care 29
Brandon Supported Living 21
Branksome House 69
Breadstone House Care Home
with Nursing 77
Bredon View 51
Briarlea Care Home 79
Briars Care Home, The 62
Broadleas Residential
Care Home 51
Brockhampton Court Care Home
with Nursing 65
Brockworth House Care Centre 71
Brompton House Residential &
Nursing Home 61
Brook Lodge 21, 62
Brookthorpe Hall Care Centre 73
Broomfield Care 21
Brunswick House Nursing Home 71
Byre, The 62
C
C L Lifestyles Care Services 21
Caldicott House 51
Canonbury Residential Home 73
Care at Home 21
Care Community Ltd 21
Care Connections Ltd 21
Care - Nursing
Alliance Recruitment 21
Care Choices Helpline 39, 47
Care Choices Website
 11, 34, 43, 46, 54, 57
Care in the Home 21
Index
Advertisers are in bold
82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care UK 74
Careful Care 21
Carers Trust 23
CareTech Community Services Ltd
(Bouncer’s Lane) 51
CareTech Community Services
Ltd (Brooklyn Road) 53
Carmel Domiciliary Care Ltd 21
Castleford House Nursing Home 65
Cathedral View 69
Cavendish Care Home 69
Cedar Court Care Home 61
Cedar Trust Care Homes 4
Cedars, The (OSJCT) 59
Cedars, The 69
Chace Rest Home, The 79
Chapel House 66
Chapel View 63
Chargrove Lawn 53
Charlton House Residential
Care Home 73
Charlton Kings Care Home 53
Charnwood House 71
Chaxhill Hall 63
Chepstow House 63
Cherry Tree Close, 3 73
Chestnut Care 69
Chestnut Court (OSJCT) 71
Chosen Court   69
Church Court Care Home 73
Church View 66
Churchill Road, 65 73
Cleeve Hill Nursing Home 57
Cleeve Link Limited 23
Coach House, The 79
Coate Water Care 66
Community Outreach Consultancy
Ltd 23
Consensus Community
Support Limited 23
Coombe End Care Home 69
Coombs, The (OSJCT) 65
Coppice House 69
Cotswold Court 73
Cotswold House Care Home 77
Cotswold, The 61
Cottage Care Home, The 63
County Home Care Service Ltd 23
Coxwell Hall and Mews
Nursing Home 61
Crossroads Care
Central & East
Gloucestershire 23
Crossroads Care Forest of Dean
& Herefordshire 23
Curlew Close, 1 79
D
Dalkeith Residential
Care Home 53
Darley Dale Care Home 53
Dean Grange 65
Dean Neurological Centre, The 71
Deanwood Lodge 80
Denmark Lodge 69
Distinctive Care Inside Front Cover
DoCare Ltd 23
Doris Watts Care Home, The 59
Downs View 66
Dowty House 53
Dynavour Care Services Ltd 23
E
Easy Living Solutions 23
Edward House 69
Elite Home Care Solutions 23
Elizabeth House (Gloucester) 71
Elm Grove Nursing Home 61
Elmbridge Residential Care Home 69
Elmlea 69
Elms Care Home
with Nursing, The 67
Elms, The (OSJCT)   77
Enstone House 59
Euroclydon 23
Euroclydon Nursing Home 67
Evendine House 52
Expeditions Living Ltd 23
F
Face 2 Face 23
Farecare 23
Faithfull House 53
Feather Bed Care 23
Fern Court 79
Fern Croft   69
Fieldview 23, 73
First City Nursing Services Ltd 23
Flexicare Home Care
Services UK 23
Index continued
Index continued Advertisers are in bold
Visit www.carechoices.co.uk for further assistance with your search for care 83
Hobbits Holt 63
Hollies Nursing Home, The 77
Holly House 53
Home Instead Senior Care 25
Homestead, The 61
Honest Homecare 25
Hope Brook Court
 Inside Front Cover
Horsfall House Homecare 25
Horsfall House 77
Horton House
Residential Care Home 69
Housing 21 - Chipping Campden 25
Housing 21 - Mulberry Court 25
Hunters Care Centre 61
Hunters Green Care Home 79
Hygrove House Nursing Home 80
Hyperion House 61
I
Ilsom House Residential
and Nursing Home 61
Inclusion Care Ltd  25
J
Jasper Lodge 69
Jendot 70
Joyleen 70
Jubilee Lodge (OJSCT) 57
K
Keeper’s Cottage 63
Key Staff 29
Keychange Charity
Sceats Care Home 70
Forest Court Nursing Home 67
Four Seasons 59
Four Seasons Health Care 78
Fox Elms Care 23
Foxgrove House 23
G
Gables, The 75
Ganarew House 63
Gatwick House 63
GCC Shared LIves
- Quayside House 23
Glebe House 77
Glebe Road, 103 75
Gloscare 69
Gloucester Homecare Services 23
Gloucestershire Autism
Services 23
Gloucestershire House 57
Gloucestershire Old Peoples
Housing Society 59
Grange Care Centre, The
(Cheltenham) 57
Grange Care Centre, The
(Stonehouse) 77
Grange, The (Gloucester) 69
Grange Nursing
and Care Home, The 80
Granleys, The 57
Grapevine Domiciliary Care 23
Great Western Court 69
Greenhill Park Residential
Care Home 79
Greenhills Care 53
Grevill House (OSJCT) 57
Guild House Residential Home 69
Guinness Partnership 25
Gypsy Corner Care Home 53
H
Hampton House 53
Hannacott   69
Harrington House 53
Hatherley Grange Nursing Home 57
Hatherley Road Residential Home 69
Hawthorns Residential
Care Home, The 53
Hawthorns, The 80
Hazelhurst Nursing Home 67
Heathers Nursing Home, The 77
Heighton House 69
Helping Hands 24
Henlow Court (OSJCT) 77
HF - Stroud DCA 25
HF Trust - 7 Waterloo Road 60
HF Trust - 330 Westward Road 75
HF Trust - Frocester Manor 75
HF Trust - Gloucestershire DCA 25
HF Trust - Newcroft 59
HF Trust - Old Quarries 60
Highborder Lodge 75
Highfield House (Gloucester) 69
Highfield House (Stroud) 75
Highfield Residential Home 63
Hill Ash House 63
Hilltop 63
84 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Advertisers are in bold
Network HealthCare 25
New Horizon Gloucester Ltd 25
New Road, 1   55
Newcombe Lodge 77
Newlands Nursing Care Centre 61
Newton House 25
Nightingale’s Home Care 25
Northfield House 75
Northleach Court Care Home with
Nursing 61
O
Oak House Trust Ltd 63
Oak Tree Mews 60
Oakhaven Residential
Care Home 55
Oaktree Care Home 78
Old Dairy, The 75
Old Prebendal House, The 61
Old Rectory, The 63
Old Vicarage
Residential Home, The 75
Old Vicarage, The (Blakeney) 63
Orchard End 80
Orchard House (OSJCT) 57
Orchard House 80
Orchard Leigh 25, 55
Orchard Trust, The 25
Orchards, The 63
Orchard Trust,
The - Sevenoaks 65
Order of St Johns Care Trust, The 34
Overton House 57
M
MacArthur Road Care Home 60
Machlo 25, 70
Madley Park House (OSJCT) 60
Magdalen House Nursing Home 71
Manchester Court 55
Manor House
Nursing Home, The 67
Mantley Chase Residential Care 63
Market Place 63
Marsden House 63
Matson House 70
Mayfield Care Home 70
Meadowbank Trust 75
MHA Housing and Care
for Older People 72
Milestones 67
Mill House 61
Millbrook Lodge (OSJCT) 80
Mitcheldean 25
Mockley Manor 66
Monkscroft Care Centre 57
More Hall Convent 75
Moreton Hill Care Centre 77
Mount, The 75
Mythe End House 79
N
National Star College - Ullenwood 61
Nazareth House 55
Neil Gayler & Co 40
Network Health and Social Care 25
King Edwards House 70
Kingsley House 61
Kingswood Lodge Care Centre 77
Kites Corner 25
Knightsbridge Lodge 53
Knole, The 55
Knoll, The 70
L
La Vie En Rose 25
Langston, The 61
Laurels Residential Home, The 63
Lawford House
Residential House 63
Lawns Neighbourhood  
Care Centre, The 71
Learning Together Limited 25
Ledbury ABI
Transitional Living Unit 63
Ledbury Nursing Home 63
Leighton House
(Merry Den Care) 25
Lilian Faithfull Homes
 Inside Back Cover
Linden House 70
Livability Lifestyle Choices West 25
Live Well At Home 25
London Road, 46 70
Longcroft Cottage 63
Longhope Manor Estate, The
 Inside Front Cover
Longhouse and Stroud
Community Support Team 75
Longridge Court 75
Index continued
Advertisers are in bold
Visit www.carechoices.co.uk for further assistance with your search for care 85
Index continued
Scarlet House Care Home 74
Sedbury Park 67
Severnleigh 27
Shaftesbury Place 27, 55
Shenley House 27
Shurdington Road Care Home 55
Somerset Community
Care at Home 27
Southerndown 61
Southfield (OSJCT) 75
Southfields Residential Care 70
Springfield House 70
St Faith’s Nursing Home 57
St George’s 55
St Luke’s Trust 27
St Martin’s Centre 78
St Paul’s Residential Home 70
Stable Cottage 65
Stainsbridge House 60
Stanley House 67
Step-A-Side Care Ltd 27
Steppes Residential
Care Home, The 75
Stepping Stones (Newnham) 65
Stepping Stones (Redmarley) 67
Stinchcombe Manor 78
Stroud Court Community Trust 75
Stroud Lodge 70
Summerfield Nursing Unit 57
Sunnyside House 65
Sydenham House
Residential Home 65
Raynsford Domiciliary Care 27
Rebe 70
Red House 65
Red House, The 70
Redlands Acre Care Home 70
Reevey Gate Cottage 27
Regency Retirement Home 75
Resthaven Nursing Home 78
Retreat, The 70
Ribston House 70
Richmond Village  
Painswick DCA 27
Richmond Village 78
Rise Care Home, The 60
Riverside House 65
Rodley House (OSJCT) 67
Rojene Live-in Care Ltd 27
Roselea 75
Roses DCA 27
Royal Court 55
Royal Mencap Society 27
Ruskin Mill College 75
S
Saint Judes Residential Home
for the Elderly 75
Saintbridge House Nursing and
Residential Home 71
Salford House 80
Salter’s Hill Home Care
and Support 27
Sandfields Care Home 74
Saracen Care Services 27
P
Padova, The 70
Paradise House 75
Park View Nursing Home 61
Parton House 80
Paternoster House (OSJCT) 61
Pembury, The 70
Pennwood Lodge Nursing Home 78
Person Centred Care 25
PDS Social Care 25
Phoenix 25
Pine Tree Court Care Home 71
Pinehurst Residential
Care Home 55
Pitchill House Nursing Home 80
Podsmead Road, 14 70
Pound Farm 65
Prestige Nursing (Gloucester) 27
Priory, The 60
Prospect House (Cinderford) 65
Prospect House (Stroud) 27
Q
Q Care - Gloucester 27
Queens Nursing Institute, The
 Inside Front Cover
Queens Retreat 55
Queensbridge House 55
Queensbridge Care 58
Quinton House Nursing Home 61
R
Ravenswood House 55
Advertisers are in bold
86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Winslow House 77
Winstonian House Care Home 55
Wisma Mulia 77
Woodmancote Manor  77
Woodstock Nursing Home 71
Wortley Villa 77
Wotton Rise Nursing Home Ltd 71
Wyatt House (OSJCT) 78
Y
Yercombe Lodge 77
Yew Tree House 65
Your Lifestyle LLP Dom Care 27
Your Life 27
Z
Zapuzino 60
Victoria Street, 119 65
Voyage 1 Limited 27
W
Weir End House 65
Welland House Care Centre 80
West Bank Residential Home 65
Westbourne Nursing Home 71
Westbury Court (OSJCT) 67
Westley Court 66
Westminster Homecare 27
Wheatridge Court 27
Wheatridge Court, 40 70
Whitchurch House 65
White Lodge, The 61
Wickwar 78
Windmill House 75
Windermere Road
Nursing Home 57
Windsor Street Care Centre 57
T
Tendercare 27
Tewkesbury View Care Home 55
The Sandfield, 25 80
Theoc House 80
Three Ashes Residential
Care Home  65
Tithe Barn 65
Tomlen 70
Townsend House (OSJCT) 67
Trevone House (OSJCT) 71
Tynings, The 80
U
United Care 50
United Response DCA 27
V
Vanguard Care Ltd 27
Vicarage, The 55
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot
accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices.
Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited.
Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-909048-86-7
Ref. No: 4001/Gloucestershire4/0414. Reproduction of any part of this publication in any form without the written permission
of Care Choices Limited is prohibited. This publication is available free of charge from Gloucestershire County Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh.
National Sales Manager: Paul Leahy.
Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Production Designer: Nick Cade. Creative Artworker: Holly Cornell.
Index continued
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Tel: 01453 823203 Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk
Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ
Ideally situated in the Cotswolds within easy reach of the M5, our home offers elegant accommodation for
carefree living. Set in the beautiful and historic village of Leonard Stanley, the Post Office and shops are
just a short walk away.
All rooms have en-suite facilities and are well decorated. The peaceful gardens are designed to be colourful
throughout the year. Meals are prepared on the premises from fresh ingredients.
Short / long term stay and day residents welcome.
Registered and approved by G.C.C. Social Services and CQC.
For a brochure or to arrange a visit please telephone 01453 823203
Proprietors: Roger and Barbara Thorne
Highborder Lodge
PRIVATE RESIDENTIAL REST HOMEed on the premises from fresh ingredients.
Short / long term stay and day residents welcome.
Registered and approved by G.C.C. Social Services and CQC.
For a brochure or to arrange a visit please telephone 01453 823203
Proprietors: Roger and Barbara Thorne
Highborder Lodge
PRIVATE RESIDENTIAL REST HOME
 davido.extraxim@gmail.com