Kentucky
Users
Meeting
April
10,
2014
at
10:00am
Eastern
Presenters:
Chris
Benefield
and
Corinne
Harper
The
meeting
began
at
10:00am
Eastern.
The
following
topics
were
discussed,
as
well
as
a
PowerPoint
was
presented:
•
What
is
NJUNS?
Non
‐
profit,
owned
and
ran
by
our
membership
states
with
a
board
of
directors
and
executive
counsel
•
NJUNS
Kentucky
Sponsors:
AT&T,
AEP,
LGE/KU,
Shelby
Electric
Coop,
and
Windstream
•
Kentucky
Directors:
Joel
Warren
–
AT&T
•
Kentucky
History:
Joined
NJUNS
in
2013
o
First
tickets
created
in
May
2013
o
Kentucky
Training
Sessions
were
offered
in
Summer
and
November
2013
•
2013
Yearly
Numbers
for
the
state
of
Kentucky
(May
‐
December):
o
695
created
tickets
o
177
tickets
with
steps
completed
o
29
tickets
closed
•
Demonstration
Portion:
o
Creating
Tickets:

Demonstrated
the
process
of
how
user
creates
a
ticket.
Created
an
example
ticket
with
two
steps.
Opened
the
ticket
to
show
the
difference
between
a
draft
ticket
and
an
open
ticket.

Emphasized
on
which
member
code
should
be
in
the
pole
owner
field.
o
Closing/Updating
Tickets:

Updates
–
Demonstrated
the
process
of
how
user
updates
steps
from
changing
Pending
to
Complete
and
Saving
the
step.
This
was
demonstrated
several
times
to
the
attendees.
A
user
can
update
and
notify
others
on
an
update
in
around
10
seconds.

Close
–
Demonstrated
the
process
of
how
user
closes
a
ticket
by
changing
the
ticket
status
from
Open
to
Close
after
all
steps
are
complete.
This
was
demonstrated
several
times
to
the
attendees.
The
more
steps
being
completed
the
most
tickets
that
need
to
be
closed.

Re
‐
Open
–
Demonstrated
the
process
of
how
users
can
re
‐
open
a
ticket
after
it
has
been
closed
by
changing
the
status
from
closed
to
open.
The
instance
reason
will
state
that
the
ticket
has
been
re
‐
opened.

Auto
Close
–
Demonstrated
how
pole
owner
member
codes
can
turn
on
the
auto
close
feature.
This
feature
allows
tickets
to
auto
close
after
the
last
step
is
completed.
If
a
Pole
Owner
would
like
this
turned
on,
please
contact
staff.
o
User
Forum/Website:

Training
Videos:
Updated
interactive
training
videos

Gives
users
a
visual
way
of
learning
the
system
and
is
readily
available
at
all
times.

Users
Guides

Gives
users
a
different
way
to
learn
the
system
and
is
readily
available
at
all
times.

Kentucky
Forum:
Board
of
Director/Sponsor
information

Meeting
minutes
for
today’s
meeting
will
be
placed
in
the
Kentucky
User
Forum.

Utilize
State
Forums
for
open
topics
within
the
state
o
Reports:

PT+
Detail
Report:

This
report
lets
you
input
many
different
parameters
and
it
returns
all
ticket
information.
This
report
is
like
a
data
dump.

Data
is
in
a
normalized
format
so
it
is
flexible
to
users.
Users
can
apply
auto
‐
filters,
pivot
tables,
graphs
and
more
to
make
the
data
fit
their
needs.

This
report
offers
most
parameters
to
input
information
and
returns
the
most
information.

PT+
Close
Report:

This
report
lets
you
input
your
member
code
and
it
shows
all
tickets
that
are
ready
to
be
closed.
All
steps
on
the
ticket
are
completed
and
the
ticket
is
ready
to
be
changed
from
open
to
close.

Close
Report
shows
statistics
of
count
by
pole
owner
member
code.

PT+
Next
To
Go
Reports:

PT+
Next
To
Go
–
Pole
Owner:
o
Shows
Next
To
Go
tickets
as
the
pole
owner
o
Shows
statistics
of
member
code
and
job
type.
User
can
change
statistics
by
utilizing
the
pivot
table.

PT+
Next
To
Go
–
Step
Member:
o
Shows
Next
To
Go
tickets
for
a
member
code
o
Shows
statistics
of
member
code
and
job
type.
User
can
change
statistics
by
utilizing
the
pivot
table.
•
Questions/Feedback:
1.
Have
priority
codes
been
established
for
Kentucky
yet?
a.
No,
they
have
not.
We
will
get
with
sponsors
in
the
state
to
establish
priority
codes
soon.
2.
Can
you
clone
a
ticket?
a.
Yes,
a
ticket
can
be
copied
or
cloned.
The
difference
is
that
copying
a
ticket
only
copies
the
ticket
header,
whereas
cloning
a
ticket
will
copy
over
the
ticket
header
and
the
steps.
We
demonstrated
how
to
clone
and
copy
a
ticket,
but
clicking
on
the
appropriate
icon.
3.
How
long
are
closed
tickets
kept
in
the
system?
a.
We
keep
all
tickets
in
the
system.
4.
How
is
priority
determined?
a.
Until
priority
codes
are
established
for
your
state,
you
will
just
pick
a
number
0
‐
9.
5.
Can
we
create
tickets
for
another
pole
owner?
a.
Yes,
in
most
cases
the
creator
and
the
pole
owner
are
the
same,
but
they
do
not
have
to
be.
The
first
screen
that
appears
when
creating
a
pole
transfer
ticket
will
ask
for
the
pole
owners
member
code.
6.
When
creating
a
ticket,
can
I
attach
a
file?
a.
Yes,
under
the
file
attachments
tab
you
may
attach
a
file
to
the
ticket.
7.
How
do
I
update
my
step?
a.
As
shown
earlier,
update
your
step
by
changing
the
status
from
pending
to
complete.
8.
Can
I
create
a
map
or
attach
a
map?
a.
We
offer
a
map
feature
on
the
ticket
where
you
can
create
a
map
or
you
can
attach
one
by
using
the
file
attachment
tab.
The
next
Kentucky
State
Users
Meeting
will
be
held
on
October
21,
2014
at
10:00am
Eastern.
The
meeting
ended
at
approximately
11:05am
Eastern.
Attendees:
Gary
Kidd
gk7523@att.com
Kevin
Long
kevin.long@lge-ku.com
Jenny
Magner
jmagner@jereedyinc.com
Deena
McCollum
deena.mccollum@lge-ku.com
Wanda
McCullough
wanda.mccullough@windstream.com
Ralpy
McDonie
ralph.mcdonie@twcable.com
Judy
McIntyre
JMcIntyre@ucseng.com
Cheryl
Melcher
cheryl.melcher@twcable.com
Michael
Stitt
michael.stitt@lge-ku.com
Bob
Sanders
rs1556@att.com
Rasool
Shakoor
Rasool.shakoor@windstream.com
Gregory
Stevens
gregory.stevens1@twcable.com
Phillip
Tosh
ptosh@mediacomcc.com
Ericka
Turner
et2073@att.com
Joel
Warren
jw0202@att.com
George
Argo
george.argo@lge-ku.com
Linda
Basham
LBasham@ucseng.com
Jack
Slayer
js2299@att.com

 davido.extraxim@gmail.com