MARKET 
TRENDS 
& SALARIES 
REPORT 
1H 2014 AUSTRALIA 
MARKET 
TRENDS 
& SALARIES 
REPORT 
1H 2014 AUSTRALIA 

2 
WELCOME 
2 
WELCOME 

Ambition – Australia Market Trends 1H 2014 


CONTENTS 

Introduction 4 
Key Survey Findings 6 
Market Analysis 7 
Finance 10 
Technology 22 
Human Resources 30 
About Ambition 36 
Contacts & Support 39 


INTRODUCTION 



Welcome to our summer 2014 1H 
Market Trends Report 

Throughout the mid-year period of 2013, the business community was carefully 

watching the results of the federal election; optimistic that greater confidence 

would translate to increased hiring activity. In the latter part of the year, we 

certainly witnessed an improvement in sentiment towards hiring in 2014 and 
almost half of our clients from a recent survey are predicting headcount increases rather 
than just replacement hires. This is a welcome boost after 12 – 18 months of difficult 
recruitment market conditions. 

Apart from the cyclical challenges, our clients are increasingly placing different expectations 
on recruitment companies. With the advances in online technology, an acceptance has 
been needed from our industry that what clients look for in recruiters is different to 5 – 10 
years ago. Accessing active candidate communities is easier than ever and the economic 
downturn has unquestionably compounded this. However, it is our strongly held belief 
that the most in-demand, passive talent still sits beneath the surface and can be accessed 

– most cost and time-effectively – by specialist recruiters. There are also, usually smaller, 
organisations that have chosen to outsource virtually all recruitment to external agencies 
due to the fixed-cost investment required to build in-house capabilities. Add to this the fact 

that recruitment is still very much a person-to-person business and it is clear that talk of the 
demise of the recruitment sector is very over-stated. But companies like Ambition do have 
to evolve and adapt. 

Our response has been to focus in the main on the top 10% of the candidate community – 
the more in-demand talent. This allows us to turn around shortlisting processes quicker than 

ever. We have also started to offer organisations a more flexible range of services, tailored 
to their specific needs and factoring in the sophistication of their in-house recruitment 

function. 

As far as job market trends are concerned, the first half of 2013 saw employers principally 

hiring only when replacing headcount and this has broadly continued into the second half. 
Many bigger companies persevered with cost cutting and streamlining initiatives but the 
positive news is that this has increased the demand for change management and other 

project based roles, especially in technology, finance and HR systems related initiatives. 
Temporary appointments have satisfied some of this demand but the supply of contracting 

talent currently still far outstrips demand. 


Although an over-supply of candidates in the market points to vacant positions being easier 

to fill, this hasn’t always been the case, as organisations have sought a very high degree of 
job fit, including often seeking relevant industry experience. At the senior level where there 

are fewer opportunities and a healthy supply of talent, competition on short-lists has been 

fierce and candidates have been willing to compromise on salary expectations – including, 

on occasions taking a reduction. Otherwise at lower levels, salary increases for job movers 
have been in the 3-5% range. 

Whilst the general mood on the candidate side is to err on the side of caution and stay put, 
outstanding career opportunities still exist and demand for niche skills remains. If some 
renewed optimism at the end of 2013 does lead to an increase of job opportunities, this will 
have the knock-on effect of kick starting the recruitment market and creating a much more 
positive environment. 

Every organisation is slightly different hence why we advocate a tailored and more 
consultative approach to advising on remuneration. The salary tables that follow in this 
report do offer something of a guideline but we would encourage you to speak to us 
in person. 

We trust that the commentary in our Market Trends Report is helpful and we would be 

pleased to assist you with any specific queries you may have. My email address is 

guy.day@ambition.com.sg and I would be happy to respond to you personally. 

Guy Day 

Chief Executive 


KEy SURvEy FINDINgS 

Methodology 

During November 2013, Ambition invited participants, including employees and 
employers across a variety of organisations to complete the 1H 2014 Ambition Salary and 
Employment Survey. The in-depth survey covered six core areas including: 

• Salary & Remuneration • Career 
• Benefits • Business Performance and Outlook 
• Workplace Conditions • Technology & Social Media 
Respondents 

The 1H Ambition Salary and Employment Survey was completed by 1,519 respondents 
nationally across Australia including 817 employees and 702 employers across Finance, 
Technology and Human Resources during November 2013. 

Level of Employment 
500 

400 
300 
200 
100 
0 


Job Function 

600 

500 
400 
300 
200 
100 
0 



MARKET ANALySIS 

CURRENT EMPLOYMENT 
STATUS 
DURATION WITH 
COMPANY 
59.5% 
Permanent 
34% 
Contract 
0.5% 
Part Time 
6% 
Unemployed 


6% 
Less than 3 months 
13% 
3 - 6 months 
14% 
6 - 12 months 
16% 
1 - 2 years 
23% 
2 - 4 years 
28% 
Over 5 years 

BENEFITSREMUNERATION 
70% 


AND
45% 


of employees have not of employees have 
received a bonus in the not received a salary 
last 12 months increase in 2013 

According to employees, the 
top factors that affect bonus 
gures are: 


58% 
Company performance 
20% 
Current economic climate 
16% 
Individual performance 

6% 
Relationship with manager 


1 in 5 

Companies offer 
gym membership 

1 in 2 


Companies offer 
professional 
membership fees 
and study allowance 

2 in 5 

Companies offer 
the ability to buy 
additional leave 

of employers believe their 60% company remuneration is in line 
with the market rate. 


CAREER PROGRESSION 
How does 
your company 
compare? 
WHEREASANDONLYCAREER PROGRESSION 
How does 
your company 
compare? 
WHEREASANDONLY
30% 

of employees believe 
they can progress to the 
next level in their 
company 

57% 

of employers believe their 
employees can progress to 
the next level in their 
company 

64% 

of respondents would 
move location to 
further their career 

WORKPLACE AND OUTLOOK 
3 in 5 

employees believe 
their company does 
not invest enough 
in training and 
development 

43% 

of employees 
indicated that 
‘Leadership’ training 
and development is 
most lacking in their 
current company 

2 in 5 

employees believe 
their company does 
not have a clear 
strategy focusing on 
the future workforce 

61.5% 

of employees 
indicated they would 
be open to working a 
contract or 
temporary role 


60% 
of employees indicated 
70% 
of employees 72% 
55% 
of respondents indicated that 
staffing numbers in their area had 
been reduced in the last 12 months 
68% 
of employees have 
worried about 
losing their job 
91% 
of respondents believe it 
would be competitive to 
find a new job in the 
current market 
60% 
of employees indicated 
70% 
of employees 72% 
55% 
of respondents indicated that 
staffing numbers in their area had 
been reduced in the last 12 months 
68% 
of employees have 
worried about 
losing their job 
91% 
of respondents believe it 
would be competitive to 
find a new job in the 
current market 
they work 40 – 50 

indicated they 
hours per week of employees 

have felt 

16% 

indicated their

pressure to

of employees company offers 

work more 

work over opportunities 

hours

50 hours for flexible hours 

SOCIAL MEDIA 
76% 

of employers indicated 
their company has 

guidelines and rules on 
social media behaviour 

64% 

of employers view 

social media profiles 

of potential employees 
and recruits 

70% 

of employees indicated 
they have used social 
media as part of their 
job search strategy 

84% 

of employees 
are conscious of 
their social 

media profiles 


10 10 

Ambition – Australia Market Trends 1H 2014 – Finance 


FINANCE 


Market Overview 
Supply & Demand 
Trends & Predictions 


FINANCE 
11 


Ambition – Australia Market Trends 1H 2014 – Finance 


MARKET OvERvIEW 

After speculating on an upturn in the recruitment market for a couple of years, we may 

finally have seen the commencement. Post-election, we have seen a continual increase in 

sentiment coming out of most businesses and there is no doubt that December has seen 
a noticeable increase in hiring activity. 

Whilst we often see a December rush, with clients looking to firm up their teams leading 

into the New Year, this rush feels a little different. We are hearing clients talk very 
positively about their plans to aggressively take on the market and target top and bottom 

line growth. Nearly one in two (49%) finance professionals indicated that they expect 

growth in their business in 2014. 

We are also seeing an increased pipeline of IPOs and likely corporate activity unfolding 

– again signs that there is confidence gathering and that we have maybe passed the 
toughest times. If this sentiment holds over until the New Year and the bumper retail 
spend that has been predicted eventuates, we expect that hiring activity will start the 
year far more buoyantly than it has in previous years. 

New South Wales 

2013 saw many companies effectively in a holding pattern, with limited movement 

and growth meaning a reduction in recruitment. A lack of confidence in the economy 

combined with the federal election being called so far in advance, only served to render 

the finance recruitment market even more sluggish. 

Post-election, we have seen a significant improvement in sentiment, with a large 

percentage of our clients indicating that they anticipate an increase in permanent hiring 
in the New Year. In addition to this, there are a growing number of businesses that, whilst 

currently not confident enough to increase permanent headcount, are planning to hire 

contractors either for strategic projects or to alleviate the pressure on already stretched 

finance and accounting teams. 

Across a number of sectors there is a sense of optimism with the general consensus 

being that 2014 will be a more positive year than 2013. Indeed, 47% of those finance 

professionals surveyed expect headcount growth in 2014. 

victoria 

Finance has always been a prudent function within companies – they very rarely run with 
excess “fat” and indeed over the last few years have been forced to run extremely lean 
in many cases. This leanness has in turn put pressure on businesses to redesign processes 

to create more streamlined and efficient activities, thus allowing the lower headcount to 

12 


remain sustainable. But, for all their efforts, not many businesses have managed to 
achieve this without having pushed staff to the limit. 

Contractors have been only sparsely used to alleviate the pressure on staff – 
hence most employees have just had to put their heads down and work harder 
and longer than before. This takes a toll and we believe that there are plenty of 
loyal employees who are a little jaded and looking forward to the employment 
market loosening up a little so that they can assess whether the grass might be 
greener elsewhere. 

In addition to this, leaner functions often mean more simplified structures, which 

in turn can create less visible career opportunities for staff. 

The positives of the last few years of tough times for finance staff are that the 

functions in most businesses have moved from a support function to being a 
commercially valuable business partner. The processes that ensure timely and 

high integrity reporting are well-honed – now it’s all about how finance can help 

the business improve its performance. What was once a function that lurked 
in the backgrounds of a company is fast coming into the limelight. This has 

shown through in the profiles of recruits that our clients are looking to hire. We 

also believe that with some renewed optimism from businesses regarding the 

prospects of revenue and profit growth that demand will only increase in 2014. 

Queensland 

We have seen improved confidence across Queensland with 6,000 additional 

jobs created nationally in the last 12 months. A combination of improving 
global economic conditions, a low dollar and the newly-elected Federal 
Government have all led to improved business sentiment, which we expect will 
continue into 2014. 

This renewed optimism is having a knock-on effect to other industries as 
companies start to lift headcount restrictions and start planning for projects 
that have been delayed for some time. Most companies have used a wait-andsee 
approach to hiring while others have used this lull in the market to get their 

organisations “fit for business” to capitalise on any uptick in economic conditions 

in 2014. This has meant large scale CAPEX investment has been quite restricted 
over 2013 but we have seen a number of companies focus on “getting their house 
in order” leading to mostly business improvement projects being approved. 

A large percentage of organisations have focused on trimming their headcount, 
reengineering business processes and quite often renegotiating supply contracts 
to help achieve better company results. 


FINANCE 
13 


Ambition – Australia Market Trends 1H 2014 – Finance 


Western Australia 

It was a challenging year for the Western Australia economy with a sudden stall in early 2013. The 
market saw a slight improvement in August, primarily due to increased steel production in China. 

The increased production has driven the iron ore prices which led to a boost in confidence, and 

workload, so positively affected recruitment, however sporadically through 2013. 

The growing population continues to support the building and construction industry. House 
prices have also continued to grow strongly, up 11% in the year to June. 

We have seen 4,000 jobs in the last quarter and the Fairfax Employment Forecast expects a 
further 1,333,000 jobs by May 2014. 

SUPPLy & DEMAND 

There is no disputing that the supply-demand balance in the market has been heavily skewed 
toward supply for at least two years now. But the common misconception is that this makes it 
easy to recruit for talent. Whilst redundancies have been common in the market, it has been 
rare that a company has shut down an entire division. 

Typically, companies have selectively cut into teams to trim – meaning the cream of the crop 
remains in the company. The effect is that candidate pools have increased, but the quantity of 

the best hasn’t. This makes it even harder to find top talent. 

Whilst there are always specific technical skills that are in high demand/short supply at any 

point of time, perhaps more pertinent is the layer of “non-technical” skills that now governs 
most recruitment decisions. These include strong stakeholder management skills, excellent 
business partnering, strong leadership skills, business acumen, as well as the capacity to cope 

with significant pressure and the capability to engage others. From a technical perspective, we 

have seen increased governance demands being placed onto many companies that as a result 
become more scrutinised by investors and regulators. This has led to an increase in demand 
for these skillsets and, as such, a shortage in the market for the talent. 

CA qualified first-time movers from a Big 4 background remain in high demand across the 
board. Outside of this, we continue to see a steady demand for industry-specific experience 

across sectors such as Oil & Gas, Construction, Property, Media and FMCG. Those companies 

who have been able to relax this requirement have filled their vacant roles more quickly 

and often in doing so have brought in a diversity of thought and experience which will add 

significant value to their businesses. 

14 


Management Accountants and Business Analysts have been in higher demand than 
Technical Financial Accountants during the last year, due in part to the value they 
provide the business through better management information. 

At the senior end of the market we are seeing a large over-supply of people in the 
$150k+ salary range, leading to intense competition for senior roles with very high job 

application volumes and some very talented senior people struggling to find work. 
In our recent survey, only 29% of finance employees believe they can progress to the 

next level, which is due to a lack of movement at the top end of organisations. 

TRENDS & PREDICTIONS 

There are some emerging trends in the finance market in 2014, with a record 75% of 
clients surveyed telling us their companies support and encourage flexible working 
arrangements. This is a marked increase on previous figures as companies have 
had to find alternative ways to attract and retain staff in an environment where 
significant pay rises are unlikely. 

Employees are also increasingly open to relocating in order to secure their dream 
role, particularly at the senior end of the market, with interstate moves becoming a 
more regular occurrence. 

The permanent recruitment market shows signs of picking up as we move into 

2014, although the speed of process from start to finish is still not as fast as it could 

be. Some companies are missing out on the cream of the crop because of lengthy 
interview processes. 

One area we do expect to see significant growth in during 2014 is the contracting 
market, with 63% of finance clients telling us they plan to make temporary hires 

next year and 68% of employees indicating they are open to the opportunities that 
contracting work has to offer. Gone are the days of temporary or interim work being 

seen as a “fill-in” between permanent roles. Instead we are seeing a move towards 

employees approaching contracting work as a means of developing and growing 
their portfolio of skills in a variety of environments. 

There is little doubt that 2014 will see a more fluid recruitment market. The first 

stage of improvement is sentiment increasing and we have seen this. If an increased 

job flow results, we will start to see some churn come into the market, bearing 
in mind one role can potentially create multiple hires once the chain of backfills 
unfolds. We believe there is a significant pool of candidates awaiting this churn to 
give them their chance to find new roles; hence we may see a fairly rapid increase in 

the pace of the market movement. 


FINANCE 
15 


Candidates who can bring more than just their technical skills will continue to be most 

popular. Strong technical accounting/finance skills are a must in most roles – but candidates 

with broader skills and competencies have important roles to play in businesses as they 
chase better times in the years ahead. 

With an expected increase in corporate activity, we would expect to see a corresponding 
increase in resourcing both within the transactions teams of investment banks and also 

within the services industry that support these institutions, for example, law firms 

and consultancies. 

SALARIES 

Salaries haven’t changed considerably over the last 12 months, particularly for CFO level 
roles. There is however still significant competition for talent at the first mover level and 

indeed even within middle management – those businesses paying a premium will secure 

the top talent. 87% of our finance clients surveyed have awarded salary increases in the last 

12 months, although the majority of these have been in the 3-5% range. 

Bonus payments were also in short supply in 2013 but there is some confidence that 

this may increase in 2014. With a number of candidates remaining in roles for longer 
than originally planned over the last 2 – 3 years and often on the same salary due to the 
economic climate, we anticipate movement in 2014 as these candidates seek that next 

step up both in level of role but also in level of salary. Indeed, over 25% of those finance 

employees surveyed believe they are being paid below market rate in their current role. 
65% of professionals believe that changing jobs is the best way to attain a pay rise. 

We believe that even with an expected improvement in market conditions, strong fiscal 

management and, in particular, cost control will remain in place. This makes it unlikely 
that we will see a spiralling of salaries upward in the way it has during past market upticks. 

Bonuses may again become attractive if profits increase, becoming a larger part of a 
company’s attempts to lure talent. While there has been a reduced expectation of receiving 

bonuses, this will change if the employment market does become more competitive. 


FINANCE FINANCE 
In order of importance to Finance professionals: 

28% 27% 21% 11% 8% 2% 2% 1% 

Salary Company Career Flexible Location L & D Bonus Corporate 
culture progression working responsibility 

Hours worked by Finance Professionals: 

22% 
Less than 40 Hours 
58% 
40 to 50 hours 
17% 
50 to 60 hours 

3% 
Over 60 hours 



Ambition – Australia Market Trends 1H 2014 – Finance 

ACCOUNTINg JOBS INDEx – SEASONALLy ADJUSTED 


450 

400 

350 

300 

250 

200 

150 

100 

50 

0 


Banking & Financial Services Salaries 

Job Title Experience Annual Salary Range (AU$) 
Operations Management 
Head of Operations 10+ years $160K-200K 
Manager 7 - 10 years $110K-150K 
Team Leader 4 - 6 years $80K-110K 
Analyst 2 - 4 years $50K-80K 
Performance Analytics 
Manager of Performance 10+ years $110K-150K 
Team Leader 7 - 10 years $90K-110K 
Senior Analyst 4 - 6 years $80K-95K 
Analyst 2 - 4 years $60K-80K 
Relationship Management 
Head of Sales 10+ years $200K+ 
Relationship Manager / BDM 7 - 10 years $140K-180K 
Assistant Relationship Manager 4 - 6 years $90K-130K 
Research 
Head of Research 10+ years $250K+ 
Manager 7 - 10 years $140K-200K 
Senior Analyst 4 - 6 years $100K-140K 
Analyst 2 - 4 years $80K-100K 
Corporate Finance 
Director/Head of Corporate Finance 10+ years $300K+ 
Associate Director 7 - 10 years $160K-200K 
Senior Analyst 4 - 6 years $110K-150K 
Analyst 2 - 4 years $80K-100K 
Associate Analyst 1 - 2 years $60K-80K 

18 


Banking & Financial Services Salaries 

Job Title Experience Annual Salary Range (AU$) 
Corporate Actions 
Head of Corporate Actions 10+ years 130K-160K 
Manager 7 - 10 years 90K-120K 
Team Leader 4 - 6 years 80K-100K 
Analyst 2 - 4 years 60K-85K 
Portfolio Administration 
Head of Administration 10+ years $110K-130K 
Manager 7 - 10 years $90K-110K 
Team Leader 4 - 6 years $70K-90K 
Officer 2 - 4 years $50K-70K 
Treasury Operations 
Head of Operations 10+ years $150K-200K 
Manager - Derivatives 7 - 10 years $100K-130K 
Manager - Fixed Interest 7 - 10 years $100K-130K 
Manager - FX/MM 7 -10 years $100K-130K 
Team Leader - Derivatives 4 - 6 years $75K-95K 
Team Leader - Fixed Interest 4 - 6 years $75K-95K 
Team Leader - FX/MM 4 - 6 years $75K-95K 
Officer / Treasury 2 - 4 years $50K-75K 
Equity Operations 
Manager 10+ years $100K-135K 
Team Leader 7 - 10 years $70K-110K 
Settlements 2 - 5 years $55K-80K 
Sponsorship / Bookings 2 - 5 years $55K-80K 
Compliance 
Head of Compliance 10+ years $250K-300K+ 
Compliance Manager 7 - 10 years $130K-200K 
Senior Compliance Analyst 4 - 6 years $80K-120K 
Compliance Officer 2 - 4 years $60K-80K 
Risk, Audit & Compliance 
Chief Risk Officer 13+ years $350K-500K 
Credit Risk 
Head of Credit Risk 10+ years $250K-300K+ 
Manager 7 - 10 years $120K-180K 
Senior Analyst 4 - 6 years $80K-120K 
Analyst 2 - 4 years $50K-80K 
Operational Risk 
Head of Risk 10+ years $250K-300K+ 
Manager 7 - 10 years $130K-220K 
Senior Analyst 4 - 6 years $100K-140K 
Analyst 2 - 4 years $50K-80K 
Market Risk 
Head of Risk 10+ years $250K+ 
Manager 7 - 10 years $150K-200K 
Senior Analyst 4 - 6 years $100K-150K 
Analyst 2 - 4 years $70K-100K 
Audit 
Head of Internal Audit 10+ years $220K-280K 
Audit Manager 7 - 10 years $130K-200K 
Senior Internal Auditor 4 - 6 years $90K-130K 
Internal Auditor 2 - 4 years $60K-90K 


FINANCE 
19 


Accounting & Finance Salaries 

Job Title Experience Annual Salary Range (AU$) 
CFO/Divisional Finance Director 15+ years $300K+ 

Tax 
Head of Tax 10+ years $250K+ 
Tax Manager 7 - 10 years $150K-190K 
Senior Tax Accountant 4 - 6 years $90K-140K 
Tax Accountant 2 - 4 years $70K-90K 

Financial Reporting 
Senior Finance Manager 10+ years $170K-220K 
Finance Manager 7 - 10 years $120K-160K 
Senior Accountant 4 - 6 years $100K-120K 
Accountant 2 - 4 years $70K-100K 

Management Reporting 
Divisional Controller 10+ years $200K+ 
Planning & Analysis Manager 7 - 10 years $150K-200K 
Senior Financial Analyst 4 - 6 years $110K-140K 
Financial Analyst 2 - 4 years $80K-110K 

Product Control 
Head of Product Control 10+ years $180K-240K 
Manager Product Control 7 - 10 years $140K-170K 
Senior Product Control 4 - 6 years $110K-130K 
Product Control 2 - 4 years $80K-100K 

Fund Accounting 
Head of Fund Accounting 10+ years $170K+ 
Senior Fund Accounting Manager 8 - 10 years $130K-170K 
Fund Accounting Manager 6 - 8 years $110K-130K 
Senior Fund Accountant 4 - 6 years $85K-110K 
Fund Accountant 2 - 4 years $65K-85K 


Industry & Commerce Salaries 

Job Title Experience Annual Salary Range (AU$) 
CFO / Divisional Finance Director 15+ years $270K+ 

Tax 
Head of Tax 10+ years $180K-250K 
Tax Manager 7 - 10 years $140K-180K 
Tax Accountant 4 - 7 years $90K-130K 

Treasury 
Head of Treasury 10+ years $180K-250K 
Treasury Manager 7 - 10 years $140K-180K 
Treasury Accountant 4 - 7 years $90K-130K 

Audit 
Head of Internal Audit 10+ years $180K-250K 
Internal Audit Manager 7 - 10 years $150K-180K 
Senior Internal Auditor 4 - 7 years $110K-150K 
Internal Auditor 2 - 4 years $80K-110K 

Financial Reporting 
Group Financial Controller 10+ years $180K-250K 
Finance Manager 8 - 10 years $150K-180K 
Senior Financial Accountant 5 - 8 years $120K-140K 
Financial Accountant 3 - 5 years $80K-110K 

Commercial / Management Accounting 
Commercial Manager / Director 10+ years $180K-250K 
Senior Management Accountant / Manager 8 - 10 years $150K-180K 
Management Accountant 5 - 8 years $90K-140K 
Cost Accountant 4 - 7 years $70K-120K 

Strategy & Planning 
Head of M&A 10+ years $220K-260K 
Financial Planning & Analysis Manager 8 - 10 years $160K-210K 
Senior Financial Analyst 5 - 8 years $120K-150K 
Financial Analyst 2 - 5 years $80K-120K 


22 22 

Ambition – Australia Market Trends 1H 2014 – Technology 


TECHNOLOgy 

Market Overview 
Supply & Demand 
Trends & Predictions 

23 

TECHNOLOgy 

Ambition – Australia Market Trends 1H 2014 – Technology 


MARKET OvERvIEW 

If we revisit the state of the market when our last trends report was published, we were all 
waiting patiently for the Federal Election panacea to kick start the employment market. 
Unfortunately that anticipation was at best misguided and more likely, simply well-wishing 

optimism, that we needed something to bolster consumer and business confidence and 

drive demand for hiring initiatives. 

Quarter three and four of 2013 have not however been lost causes and the ICT sector 

in Australia has continued its bumpy but progressive climb back to positive growth 
territory. Estimates of job growth over the past twelve months range between 3% and 
4% with almost all states experiencing positive demand growth. Driven by a moderate 

uptick in business confidence there are a number of upgrade initiatives taking place across 

Corporate Australia in various sectors and this is driving demand for more ICT resources. 

The lynch pin in the success story of the ICT sector is the recognition that once a luxury, 
ICT is now a necessity to compete or even participate within global and local economies. 
Industry analysts such as Gartner and IDG predict spending on ICT in Australia to have 
increased in 2013 over 2012 by somewhere around 3% to 3.25% clearly showing once 
again that the sector is indeed a positive news story. 

New South Wales 

According to New South Wales Government research, the state lays claim to roughly 

“37 per cent of Australia’s ICT employment and 51 per cent of Australia’s exports of 

telecommunication, computer and information services”. 

As the year has progressed, hiring activity has increased both for replacement hires and 
new team growth based hiring. Financial Services and Banking have once again been the 
major state based instigators of this re-growth though in a much more tempered manner 
than perhaps of previous years. 

Wages and salaries have remained static with only marginal growth experienced in harder 

to fill skill-sets or where critical resources were required. 

victoria 

The Victorian ICT market, centred on Melbourne, nips closely at the heels of NSW, owning 
roughly 31% of all national ICT jobs available. 

More naturally associated with research and development, Melbourne has a strong link to 
start-up ventures and younger ICT corporate ventures. This is supported by six research-
based universities that operate in and around Melbourne and who are contributing to the 
development of new technologies. 

24 


Hiring activity in the second half of 2013 has mirrored national trends with a 
moderate improvement in business sentiment driving a corresponding pick-up in 
hiring activity, once again tempered with marginal salary and rate increases. 

Queensland 

In the past twelve to eighteen months the market has been somewhat depressed 

for ICT workers in Queensland, though it now appears that better days are 

around the corner. 

New and significant projects in the Mining sector offer promise, as does the 
Queensland Government’s plans to release some of their $815 million dollar 

investment to critical projects next year. Health, Transport and Emergency 

Services are tipped to be the beneficiaries of this focused spend and ICT workers 

are well advised to pay close attention to job opportunities in these areas. 

From a remuneration perspective the jobs market may have been slow but our 

survey findings point to 79% of ICT employees receiving between 1% and 5% 

salary increase during 2013. 

SUPPLy & DEMAND 

Applications 

The application market as a whole is in a positive state, with a noticeable uptick in 
the second half. The increase of mobile applications and responsive design across 
multiple platforms has seen development needs increase especially in start-up 

companies. And there is no shortage of optimism that this position won’t continue 
into 2014, as a battle to stay ahead of the competition intensifies focus towards 
increase revenue programs or operational efficiency initiatives. 

With an increase in hiring we have seen the return of salary increases which has 
caught a few employers off guard, losing potential employees to competitors by 
offering sub-market remuneration. Job seekers in the top 10% to 15% are holding 
multiple offers and moving between roles with surprising ease and speed. Also 
of interest is an increase in the average duration of contract assignments with 
employers more willing to commit to longer assignment periods than in the 
recent past. 

TECHNOLOgy 
25 


Ambition – Australia Market Trends 1H 2014 – Technology 


To compound the changes in demand for resources at present, there is a distinct lack of 

talent across the digital space, mobile UX/UI and front end development. While there are 

candidates available, the quality and depth on offer means employers have to consider 
hiring from overseas to meet their demand requirements. With the tougher new 457 rules 
it is yet to be seen what impact this will have if any, on this market for job seekers. 

In the more established Microsoft and Java development spaces we have seen a 
reasonable level of Job seeker availability, but that the quality varies drastically. With the 
use of targeted technical tests we have implemented this year, we have been able to cut 
through the process of assessing good from not-so-good skills and get to the top 25% 
who really understand their development space. 

Business Engagement 

The hot spot of the Business Engagement space this year remains within the Change and 
Transformation disciplines. Reshaping business models and redesigning product or service 
offerings all bring with the promise of bigger, better, faster, more risk, risk, risk. From what 
we have learnt in recent years the requirement to pro-actively manage change as an 
intrinsic lever for success or failure has never been more important. 

Roles in demand are now more diverse than simply a Change Manager and range from 
Process Improvement Analysts to Business Re-design, Organisational Change and 
Communications specialists. 

Similar to the evolution in role titles we expect to come out of the term ‘Big Data’ over 

time, Change and Transformation is now an established and sought after career path and 
of course vehicle for businesses driving success. 

Project approvals are consistent and there is a steady, if not exciting pipeline of activities 
taking place that demand resources in the project management and business analysis 
space. Rates and salaries have held pace with other sectors of the ICT marketplace and 
offer a continued employment stream for those skilled in these areas. 

The other area of significant focus is the Big Data space, which still requires further 

shaping in terms of employment nomenclature, yet offers an exciting and diverse range 
of opportunities. Roles in this area are forming a split between analytics and business 
intelligence and the newer true style Big Data which embodies the manipulation of large, 

complex unstructured data-sets. As a result of the relative ‘newness’ of this area, the 

majority of roles particularly in the Big Data space, are contract positions as organisations 
come to terms with understanding what they can achieve from the function. We expect 

competition in 2014 for resources and rates to increase significantly. 

26 


Infrastructure 

Restrictive and frustrated are two words that often describe the sentiments of job 
seekers and hiring managers alike in the Infrastructure space in the second half of 
this year. There is certainly positive sentiment and a strong intent to hire though 
the reality is somewhat mismatched to those levels of intent. The infrastructure 
space has seen a predominant hunger for permanent employees this year with 
the exception over the past few months for increased contract cover to deal with 
employee leave or redundancies. 

There’s been very little movement and even less uplift in salaries and contract 

rates over the last twelve months in the Infrastructure space. One consistent 
though non-too-novel theme in both permanent and contract recruitment is that 
hiring managers continue to ask for more out of their employees for the same 
remuneration or less. 

Specific trends in the Infrastructure space have unsurprisingly seen numerous 

upgrades taking place this year including System Centre (2012), Active 
Directory, Windows 8 and Messaging (Lync to Lync). Mid-level job seekers with 

4 to 7 years’ experience are currently the most sought after bracket with those 

at the two extremes of experience struggling the most to gain traction in the 
employment market. 

As part of the ongoing culture of creating T-shaped employees (now a slightly 
dated yet still relevant reference), roles and teams are being amalgamated to 
create multi-specialised individuals. 

Infrastructure teams are currently employing contractors as their preferred 

employment structure, opposed to using consultancies. It’s not only a cheaper 

option but also allows the Organisation or team to retain a larger proportion of 
the Intellectual Property. 2014 looks exciting for the Infrastructure space with 

significant challenges likely to be presented to the IT team of most businesses. 

Read any analyst forecast report on trends for 2014 and there is a wealth of ‘things 

to do’ to thrive in the digital economy. The question of course is one of balance, 

can you afford the investment…or if you look at it another way, can you afford not 
to invest? 

TECHNOLOgy 
27 


Ambition – Australia Market Trends 1H 2014 – Technology 


TRENDS & PREDICTIONS 

The crystal ball gazing of forecasts and trends is perhaps never more challenging than 
when applied to the ICT Industry. A year of development in the ICT sector in 2013 is 

arguably worth a decade in the 80’s or even the 90’s. We are travelling at such a pace that 
it’s forcing us to question not only the application of our products and services but the very 

frameworks and business models with which we have become familiar and comfortable 
with over many years and often our whole lives. 

Beta products are now so much more than test beds for a future polished product. They are 
or can be your critical market advantage. At a recent trendy un-conference, a participant 

announced, if it’s not Beta I don’t want it, finished products are already old by the time they 

get to me and they are no good for staying ahead of the market. 

Moving with this theme of speed and development I believe we will continue to experience 
growing demand for ICT resources in the following area; Digital and Mobile Apps 
Development, Change and Transformation, Big Data and Security Storage. 

Digital and Mobile Applications Development 

Having a product or a service that appeals to consumers now and in the future, will 

require those consumer to have experiences, tailored to their specific and unique needs. 

A transaction or interaction between two parties, will need to win the hearts and minds of 
the consumer to achieve a sale or engagement not least to build any brand loyalty. 
And to do this there must be the capacity to engage in a multi-channel, tailored experience 

way. Digital development and mobile application development will allow this and it’s 

continued growth will create opportunities for developers, designers and marketers alike. 

Change and Transformation 

In a world full of change the only thing you can be assured of is more change! That’s 
certainly the picture that’s been painted in the Australian economy over the past few years 

but every cloud has a silver lining and for those employed in the Change Management area 
there has been and likely will continue to be a strong demand for professionals who can 
steer the masses through large or small, simple or complex 
change and transformation programs. And the message of course is that out of change 
come opportunities. 

Big Data 

The world of Big Data is something of an enigma for many. Developed conceptually at 

least for many, simply as marketing rhetoric, it is now starting to show real world benefits. 

The challenge is to create valuable insights from small pieces of data, often hidden with 

large fields of unstructured data. Markets will be made by those who have at the front of 

mind data acquisition and exploitation. Indeed the area itself is starting to split intelligently 

28 


between true big data, analytics and business intelligence. Considered a cross over 

discipline between pure technology, business and finance the opportunities are 
significant and growing for those of the right persuasion and skill-set. 

Security and Storage 

The obvious challenges that stems from the simply massive volumes of data that are 
being created, shared and saved are how do we store it all and how do we keep it 
safe? There will continue to be those who try to exploit unsafe digital data and with 

significant risk potential. Considering this, the role of the data security police will 
grow significantly as corporates and individuals alike strive to stay one step ahead of 

the criminals and would-be-wrongdoers. Multi-platform devices and the new ways 
we are consuming information and engaging in the digital world, ensure security 

must actively take the fight to the attackers. 

TECHNOLOGY 
In order of importance to IT professionals: 

35% 21% 16.5% 8% 6% 6% 6% 1.5% 
Salary Company Flexible Career L & D Bonus Location Corporate 
culture working progression responsibility 

Hours worked by Technology Professionals: 


24% 
Less than 40 Hours 

66% 
40 to 50 hours 
9% 
50 to 60 hours 
1% 
Over 60 hours 

TECHNOLOgy 
29 


30 30 

Ambition – Australia Market Trends 1H 2014 – Human Resources 


HUMAN 
RESOURCES 

Market Overview 
Supply & Demand 
Trends & Predictions 

31 

HUMAN RESOURCES 

Ambition – Australia Market Trends 1H 2014 – Human Resources 


MARKET OvERvIEW 

This year the Human Resources sector has reaffirmed that it is very responsive to the state of 
business confidence. As confidence stalled through mid-2012 and up to the election in 2013, 
the sector suffered. In the first half of the year, jobs fell by 10.2%, a decline nearly as severe as 

experienced at the start of the GFC. (Fairfax Employment Forecast, November 2013) 

The main decline in jobs has been amongst training and learning professionals as 
organisations have cut back on their L & D budgets. Positions for HR generalists at the 
manager and senior manager level have also decreased but not nearly as much. However, 
the appetite for hiring high potential HR assistants and advisors was far greater as 
businesses sought out the next generation of talented professionals. 

Overall, last quarter saw a dramatic slowdown in the decline, indicating that the bottom 
has been reached and that 2014 will see a much brighter and more buoyant HR sector. 

An area of HR strategy that hasn’t changed is that companies are still looking at different 

areas of their business in which they need to invest: namely restructuring, change 
management, employee value proposition and attracting talent. 

Also, sentiment between junior and senior level candidates is mixed with the senior end 
suffering long-drawn out recruitment processes whilst the junior end experiences quick 
turn-around with competitive forces at play. 

Employers feel as though they are in control when it comes to attracting quality 
candidates with many quite comfortable with a direct go-to-market proposition. When 
roles become more complex however, or the sourcing strategy requires alternative 
options, recruitment agencies maintain their value for money. 

HR remuneration in the last half of the year continued to be flat with 51% of HR 
employees indicating they didn’t receive a salary increase and 80% indicating they didn’t 

receive a bonus. 70% of HR employees indicated they expect a bonus in 2014 and believe 

the biggest influence of bonus is company performance. Surprisingly 1 in 2 HR employees 

believe their remuneration is in line with the market. 

The most important factor for HR professionals is company culture with the majority 
(28%) indicating this as their number one priority. This was followed by salary at 22% and 

then flexible working at 19%. This varies across other disciplines with the majority (31%) of 

employees indicating salary as their priority. 

With flexibility being in the top three priorities, it is no surprise to see that 80% of HR 
respondents indicated their company offers flexible working hours and the same 80% 
indicated they work from home outside of contracted hours. These figures are slightly 
above the national average across all three disciplines (including finance and technology). 

32 


SUPPLy & DEMAND 

The HR market remains very competitive for job seekers and this causes frustration 
that is hard to avoid except for those with niche, specialist skill-sets. Employees 
also indicated that they are frustrated with the lack of career progression, with 
39% of HR employees indicating they will not be able to progress to the next level 
in their current company, and 28% indicating they would resign due to lack of 
career progression. In contrast, only 10% of employers believe that HR employees 
will not be able to progress. 

Last quarter saw a greater demand for contract and interim candidates. This 

is due to the difficulty around signing off permanent positions and the lack of 

new headcount, especially with international businesses where local approval 
was required prior to commencement of the recruitment search. Also, contract 

candidates have been well utilised for specific HR projects whether around 

recruitment, talent, training or change management. 

Talented mid-level HR candidates are being snapped up due to gaps created by 
upward mobility (organisations promoting internally). This is a positive sign but 
it is offset by the general over-availability of senior level resources at present. As 
HR becomes more commercially articulate in what it can deliver to the business, 
candidates with clearly demonstrated business acumen are proving to be great 
assets. Exposure to M&A changes is a great example and will rank a candidate 
higher than a peer without such experience or exposure. 

Highly technical HR professionals and those with strong employee relations (ER) 
experience are in demand, especially for businesses with a blue collar workforce 
(property and construction). These individuals are generally considered to add 

an element of strategic thinking that businesses can benefit from, particularly in 

matters concerning employee law and health and safety legislation. 

TRENDS & PREDICTIONS 

A sign of more positive things to come is evident from growth in some sub-sectors. 
With more political certainty following the election, employers are putting new 
plans in place for their workforces, which includes cultural transformation and new 
operating models. As a result, in 2014 there will be more of a demand for human 
resources professionals with change management and restructuring experience. 

A majority (75%) of the HR employees surveyed think training and development in 
both leadership and management is lacking within their company. This is despite 53% 
believing their company invests enough in training and development as a whole. 
Meanwhile, 30% of HR employers surveyed believe their staff requires leadership 
training more than any other form of training and development. 

33 

HUMAN RESOURCES 

Ambition – Australia Market Trends 1H 2014 – Human Resources 


In 2014, the interim and contracting market will continue to grow as hiring managers 

realise the benefits of utilising a strong pool of immediately available human resources 

professionals. There will be an increase in permanently employed candidates moving for 

fixed or maximum term contracts as they see the benefit of taking on a significant HR 

project that will add depth to their experience. 

Next year, employers will start diversifying their talent mix, by thinking outside of the box 
and not sticking to the generally accepted hiring “status quo”. Simply put, the fact that a 

candidate does not fit a certain stereotype of existing staff profiles should not limit their 

potential to add valuable skills or experience to the team. 

HR leaders are still looking at opportunities in Hong Kong and Singapore as Asian HR hubs 
continue to grow successfully. These regions are particularly attractive to the senior level 
candidates who are more likely to pick up global or heads of region based positions. 

Approximately two in three HR employees (61%) and employers (72%) surveyed said they 

would move location to further their career. These figures are slightly above the national 
average across all three disciplines (including finance and technology). 

We can be optimistic regarding the outlook for human resources recruitment in 2014. 

With the economy picking up and business confidence improving, the jobs outlook is 

positive with growth forecast to increase to 1.1% by May 2014. This is reasonable growth 
but still below Pre GFC levels. (Fairfax Employment Forecast, November 2013) 

Finally, the majority of HR respondents believe the global economic conditions are impacting 
on business, though more than half (53%) of HR participants anticipate growth in 2014. 

Human Resources Salaries 

Job Title Experience Annual Salary Range (AU$) 
Title 
Head of HR 10+ years $200K-400K 
HR Manager 6 - 10 years $120K-150K 
HR Advisor 3 - 6 years $65K - 95K 
HR Officer 2 - 4 years $55K - 75K 
HR Coordinator 2 - 4 years $45K - 65K 
Head of Learning & Development 10+ years $150K - 250K 
Learning & Development Manager 6 - 10 years $120K - 180K 
Learning & Development Coordinator 2 - 4 years $55K - 70K 
Remuneration & Benefits Manager 6 - 10 years $110K - 170K 
Remuneration & Benefits Specialist 4 - 6 years $85K - 130K 
Recruitment Manager 6 - 10 years $110K - 160K 
Recruitment Specialist 3 - 6 years $65K - 95K 
Recruitment Coordinator 2 - 4 years $50K - 65K 
Head of OH&S 10+ years $150K - 250K 
OH&S Manager 6- 10 years $95K - 160K 
OH&S Consultant 4 - 6 years $75K - 120K 
OH&S Coordinator 2- 4 years $50K - 75K 

34 


HUMAN RESOURCES HUMAN RESOURCES 
In order of importance to HR professionals: 


28% 22% 20% 14% 8% 6% 2% 0% 

Company Salary Flexible Career Location Bonus Corporate L & D 
culture working progression responsibility 

Hours worked by HR Professionals: 

34% 
Less than 40 Hours 
42% 
40 to 50 hours 
19% 
50 to 60 hours 

5% 
Over 60 hours 

35 

HUMAN RESOURCES 

Ambition – Australia Market Trends 1H 2014 


ABOUT AMBITION 

Ambition are a leading global boutique recruitment business operating in a select number 
of specialist areas across Sydney, Parramatta, Melbourne, Brisbane, Perth, Singapore, Hong 

Kong, Malaysia, Tokyo and London. We access hard to find, high calibre professionals 

within Finance, Technology and Human Resources. 

We believe our size is a significant differentiator in the recruitment industry. We are big 

enough to undertake large scale projects for our clients yet retain the soul and personality 
of a smaller company. 

We are best known for our specialisation with in-depth knowledge and expertise, well 
established networks and deep relationships. 

We are committed to building better futures for our community of clients, candidates 
and employees. 

News and Research 

Ambition provide expert advice and knowledge across banking & financial services, 
finance & accounting, technology and human resources in relation to recruitment, market 

trends, salary and general business news. 

As specialists we undertake research projects to better understand our community 
of candidates and clients. This involves various qualitative and quantitative research 
activities throughout the year. This data plus our knowledge enables us to better 
understand and comment on trends within the market giving our community expert 
advice and opinions to make better decisions. 

Please visit our website and Ambition blog for the latest news and information. 

www.ambition.com.au/news-and-research 

36 


• Finance & Accounting 
• Funds Management 
• Treasury 
• Operations & Settlements 
• Risk, Audit & Compliance 
• Insurance 
• Broking 
• Superannuation 
• Credit & Lending 
• Client Services 
• Controllership & CFO 
• Treasury 
• Tax 
• Audit & Risk 
• Group Accounting 
• Financial & Management 
Reporting 
• Strategy & Planning 
• Commercial Finance 
• Corporate Finance 
• Infrastructure 
• Software Development 
• IT Support 
• Project Services 
• Business Process & Data Analysis 
• ERP 
• Architecture & Strategy 
• Testing & Quality Assurance 
• Mobile Application Development 
• Change & Transformation 
• Digital & Web Design 
• Business Analysis 
Technology 
• HR Generalists 
• HR Business Partners 
• Remuneration & Benefits 
• Training & Development 
• Recruitment 
• OH&S 
• Employee Relations 
Human 
Resources 
• Finance & Accounting 
• Funds Management 
• Treasury 
• Operations & Settlements 
• Risk, Audit & Compliance 
• Insurance 
• Broking 
• Superannuation 
• Credit & Lending 
• Client Services 
• Controllership & CFO 
• Treasury 
• Tax 
• Audit & Risk 
• Group Accounting 
• Financial & Management 
Reporting 
• Strategy & Planning 
• Commercial Finance 
• Corporate Finance 
• Infrastructure 
• Software Development 
• IT Support 
• Project Services 
• Business Process & Data Analysis 
• ERP 
• Architecture & Strategy 
• Testing & Quality Assurance 
• Mobile Application Development 
• Change & Transformation 
• Digital & Web Design 
• Business Analysis 
Technology 
• HR Generalists 
• HR Business Partners 
• Remuneration & Benefits 
• Training & Development 
• Recruitment 
• OH&S 
• Employee Relations 
Human 
Resources 
Specialist Teams 

Banking & 


Finance & 

Financial Services 

Accounting 


37 


Community 

Ambition host a series of client and candidate events globally each year. These range 
from Women with Ambition, Sporting Ambition and Market Knowledge breakfasts to 
intimate dinners with CFOs and CIOs from multi-national businesses. All of our events aim 
to educate, be thought provoking and entertaining as well as provide a great platform for 
networking. 

We would love to have you at our next event, please visit our website for a list of 
upcoming events. www.ambition.com.au/events 

We are passionate about building better futures for our community and have 

subsequently partnered with the Beacon Foundation, a non-profit organisation working 

in around 130 secondary schools across Australia. Beacon Foundation help inspire and 
motivate students to enable the successful transition to employment, further education 
or training. Visit their website: www.beaconfoundation.com.au 

global Reach 



CONTACTS & SUPPORT 



Andy Cross 

Managing Director, Technology & Human Resources 

D: 02 9248 6201 
E: andrew.cross@ambition.com.au 
Angela Goodall 

Director, Perth 

D: 08 6210 8200 
E: angela.goodall@ambition.com.au 
David Bamford 

Director, Melbourne 

D: 03 8629 1043 
E: david.bamford@ambition.com.au 
Ian Palmer 

Head of Client Engagement 

D: 02 9249 5058 
E: ian.palmer@ambition.com.au 
Guy Day 

Chief Executive 

E: guy.day@ambition.com.sg 
Matt Long 

Divisional Manager, Human Resources 

P: 02 9249 5007 
E: matthew.long@ambition.com.au 
Paul Darby 

Managing Director, Finance, Sydney 

D: 02 8296 5311 
E: paul.darby@ambition.com.au 
Rory Herity 

Director, Brisbane 

D: 07 3020 0315 
E: rory.herity@ambition.com.au 

Ambition – Australia Market Trends 1H 2014 


Can we assist? 

We would be happy to discuss any further recruitment needs. Please contact us 
via the details above. 

Market Insights 

We invite you to visit our Ambition blog page for further information on market 
trends, business news and career advice. 

Services 

Ambition are pleased to be able to offer the use of IKM’s testing services to assist 
job seekers and employers. These online technical tests will ascertain a user’s skill 

level and then provide objective comparison against the results of a global testing 
pool. IKM provides knowledge measurement solutions and services including 

assessments, certifications, software applications and consulting services. 

The benefits of technical testing include; 

• 
Reduce hiring time and costs 
• 
Improve training ROI 
• 
Maximise productivity of your project teams 
• 
Improve skill-gap analysis workforce planning 
• 
Optimise career development 
• 
Reduce staff attrition 
• 
Improve corporate standards 
get Social 

Ambition are committed to driving innovation and have a strong social media 
presence allowing us to interact and engage through videos, whitepapers, 
surveys, webinars, trends and blogs via LinkedIn, Twitter, YouTube, Facebook and 
Google +. 


40 


About AccountAbility 

AccountAbility are Ambition’s sister company who 

specialise in recruiting within the accounting support 
and business support sectors. They have established a 
network of thoroughly screened, skilled and experienced 


candidates that are immediately available to satisfy their 

client’s requirements. Quality aligned with speed of service 

is at the core of what AccountAbility can offer. 

What they do 

AccountAbility recruits in permanent, temporary and contract staff in Sydney, 
Parramatta, Melbourne, Brisbane and Perth in the following functions: 

Accounting Business 
Support Support 


• Accounts Payable* 
• Accounts Receivable* 
• Credit* 
• Cash Collection* 
• Payroll* 
• Assistant Accountant 
• Bookkeeping 
• Accounts Clerk 
*Up to and including 
management level 
• Executive Assistant 
• Personal Assistant 
• Receptionist 
• Office Manager 
• Customer Service 
• Data Entry 
• Administration Assistant 
For more information on AccountAbility please visit their website 

www.accountability.com.au 

To download the AccountAbility Market Trends report please visit 

http://accountability.com.au/category/market-trends/ 

41 


“COMINg TOgETHER 
IS A BEgINNINg; 
KEEPINg TOgETHER 


IS PROgRESS; 


WORKINg TOgETHER 

IS SUCCESS.” 


Henry Ford 

42 


BUILDINg 
BETTER 
FUTURES. 

www.buildingbetterfutures.com 

Sydney 
Lvl, 5, 55 Clarence St, Sydney NSW 2000 

T: +61 2 9248 6200 
Melbourne 
Lvl 36, 140 William St, Melbourne VIC 3000 

T: +61 3 8629 1000 
Brisbane 
Lvl 7, 410 Queen St, Brisbane QLD 4000 

T: +61 7 3020 0300 
Parramatta 
Lvl 4, 3 Horwood Pl, Parramatta NSW 2150 

T: +61 2 9633 7300 
Perth 
Lvl 24, 77 St Georges Ter, Perth WA 6000 
Information correct at time of printing and subject 
to change without notice. 

Please visit aveling.com.au or contact AVELING 
on +61 8 9379 9999 for our latest course information. 



AVELING 
Any business is only as good as its people. 

To excel and prosper as a company, you need to either buy talent and experience, or you need to 
grow it. Increasing the value and effectiveness of your existing workforce is where we come in. 

When we established AVELING in the mid-90s, Western Australia didn’t need another training 
organisation. It needed a better training organisation. 

We set ourselves the lofty goal of becoming the benchmark for specialist training in the resources 
and construction industries. Achieving this goal meant assembling a team of extraordinary people. 
And we are proud to say that our people are some of the best in the business. 

Successful workforce development is all about engaging with participants and capturing their interest. 
So we pride ourselves on sourcing the best people available to facilitate our courses and programs. 
Our technique of active engagement creates a very positive and open learning environment. 

We also strive to deliver the most relevant and practical training which means constantly reviewing 
our courses with our industry partners to be at the leading edge of best practice. Our programs are 
not just based on current industry needs, we look to future needs, too. 

As the person responsible for your organisation’s workforce development, one of your key objectives 
will be ensuring your company gets the best results from its investment. Our job is to make your 
job easier. We provide the highest level of customer service to both our participants and employer 
organisations, including documentation and reporting. 

Our course directory details our full range of courses and development programs, of which many are 
nationally accredited, but we’re also able to create and tailor a program to your unique requirements. 

We love what we do. And we’d love to do it for you. 


Managing Director 

aveling.com.au 

4 


ABOUT AVELING ABOUT AVELING 
WE’RE READY TO EXCEED YOUR EXPECTATIONS 

Our reputation for providing Perth’s most professional and 
practical workforce development and training has seen us 
grow to become one of the largest and most respected 
training providers in WA. 

Amongst the many organisations that entrust us with their 
workforce development, we are proud to partner with Rio 
Tinto Iron Ore, Woodside, BHP Billiton and Bechtel. 

Through our uncompromising commitment to full 
service and support, we are the first choice, and often 
the only choice, for hundreds of small and medium-sized 
companies who want to create a safe and productive 
workforce. 

We have expert facilitators with real-world experience 
who engage participants with practical and meaningful 
knowledge transfer across the areas of work health and 
safety, supervision and frontline management, personal 
development and human resources. Our facilitators 
are complemented by support staff 
who ensure your 
experience with AVELING is extraordinary. 


WORKFORCE DEVELOPMENT THAT WORKS 
TRAINING 

Since the mid-90s, many thousands of participants 
from hundreds of organisations have enhanced their 
understanding through intensive AVELING courses under 
the guidance of our experienced facilitators. 

AVELING has always been focused on making our courses 
engaging. This focus means the skills and knowledge 
transfer is interactive, with constant feedback and practical 
examples that relate back to the learners’ workplace. 

Our Course Directory details our safety and leadership 
courses, of which many are nationally accredited by the 
Australian Skills Quality Authority (ASQA). We also deliver 
nationally recognised certifi cate and diploma 
level qualifi cations. 

SERVICES 
SAFETY TRAINING 

For most industries, safety is a number one priority. 
Our reputation as a safety training provider is such that 
we run safety induction programs for some of Australia’s 
leading companies. 


Our experienced safety facilitators deliver practical and 
up-to-date training both for new employees and those 
who wish to advance their safety knowledge and skills. 
Many of our courses are nationally recognised and can be 
used towards a certifi cate or diploma level qualifi cation. 


We provide: 


• Company-specifi c or general safety induction training for 
medium and large sized companies 
• Safety compliance training including OHS for Managers 
and Supervisors and Appointed Persons (Section 44) 
• Health and safety knowledge and skills training such as 
Area Warden and Fire Training 
• Customised safety course development and delivery for 
companies of all sizes 
Experience matters when it comes to safety, so we make 
sure that each of our facilitators has previously worked in 
an industry safety role. 

5 

Telephone +61 8 9379 9999 


eLEARNING eLEARNING 
SAFETY CONSULTING 

Complementing our safety training, we also provide on-
site safety consulting services to ensure that your safety 
program is industry best practice. Our specialists audit 
your workplace and assist you in creating, maintaining, or 
improving your safety practices. 

FRONTLINE DEVELOPMENT 

As companies move more towards frontline management, 
the need to upskill people involved in supervisory roles 
becomes vital. 

We provide courses to equip your people with the 
knowledgebase for supervision, workplace effi ciency, 
and workplace compliance. Our courses have fl exible 
pathways to certifi cate and diploma level qualifi cations. 

We provide: 

• Supervisory training such as Fundamentals of 
Supervision, Certifi cate IV in Frontline Management and 
Diploma of Management 
• Workplace efficiency training such as Time Management 
and Managing a Work Area 
• Personal development such as Public Speaking and 
Confl ict Resolution 
Our facilitators come from frontline management positions 
in industry and bring their real world experience to bridge 
the gap between content theory and practical application. 

We have developed over fi fty publicly available 
training courses, offering organisations and 
individuals the opportunity to complete courses at 
any location, at any time. 

eLearning courses from AVELING are very popular, 
as participants appreciate interacting with a trusted 
and respected Registered Training Organisation. 
Our eLearning projects are successfully used by 
clients such as Honeywell, CSIRO, and Centurion, 
plus various local councils and State Government 
departments. 

Some advantages include: 

• Ideal for a remote site or shift workers 
• Reduced impact on business operations as 
courses can be completed when convenient and 
in multiple sessions 
• Participants are actively engaged through 
interactive media and real life scenarios 
• Training costs are lowered 
Our online training is effortless to manage. You can 
view enrolments, course progressions, and final 
outcomes with a single click of a button. Technical 
support is available. 

DEVELOPMENT 

We can customise existing courses or develop 
eLearning courses for your business. Our 
competent team of eLearning professionals 
includes designers and software developers who 
can create interactive and engaging learning tools 
for your organisation. 

AVELING 


aveling.com.au 

6 



7 Telephone +61 8 9379 9999 
Government Incentives 9 
01 CERTIFICATES AND DIPLOMAS 10 
Certifi cate III in Work Health and Safety 11 
Certifi cate IV in Work Health and Safety 12 
Certifi cate IV in Frontline Management 13 
Certifi cate IV in Training and Assessment 14 
Diploma of Management 15 
02 OCCUPATIONAL HEALTH AND SAFETY 16 
Appointed Persons (Section 44) 17 
Area Warden 17 
Basic Chemical Spill Response 18 
Chain of Responsibility 18 
Compressed Gas Cylinder Safety 19 
Conduct Safety and Health Investigations 19 
Fatigue Management Awareness in the Workplace 20 
Fatigue Management for Mining 20 
Fatigue Management for Transport 21 
Fire Training (Use portable fi refi ghting equipment) 21 
Follow Workplace Hygiene Procedures 22 
Job Safety Analysis (JSA) 22 
Lockout Tagout Procedures 23 
Manage Risk 23 
Manual Handling and Ergonomics for the Offi ce 24 
Manual Handling for Health Care 24 
Manual Handling for Hospitality 25 
Manual Handling for Mining and Construction 25 
Manual Handling for Retail and Warehouse 26 
Manual Handling in the Workplace 26 
MARCSTA Work Health and Safety Induction 27 
Maritime Dangerous Goods (AMSA approved) 27 
OHS for Managers 28 
OHS for Supervisors 28 
Personal Protective Equipment (PPE) Safety Essentials 29 
Powered Hand Tool Safety 29 
Responsible Service of Alcohol (RSA) 30 
Risk Management 30 
Safety and Health Representatives (Introductory) 31 
CONTENTS 
Safety and Health Representatives (Refresher) 32 
Safety Induction Standard 32 
Safety Induction Advanced 33 
Silica Safety Awareness 33 
Safety Leadership for New Supervisors 34 
Safety Leadership for Supervisors 35 
Slips, Trips and Falls 36 
Static Electricity Awareness 36 
WA Transport Compliance & Enforcement Laws 37 
White Card 37 
Workplace Environmental Awareness 38 
Workplace Harmonisation Model Work 
Health and Safety (WHS) Laws 38 
eLearning Short Video Courses 39 
LOOK FOR THESE SYMBOLS 
Online Course 
Construction 
Training Fund 
Nationally 
Recognised Training 
New Course NEW 
COURSE

aveling.com.au 8 
AVELING 
03 PERSONAL DEVELOPMENT 
AND HUMAN RESOURCES 40 
Building Self Esteem and Assertiveness Skills 41 
Business Writing that Works 41 
Communication Strategies 42 
Confl ict Resolution 42 
Critical Elements of Customer Service 43 
Develop and Manage Work Priorities 43 
Emotional Intelligence 44 
How to be an Eff ective Mentor 44 
Infl uence and Persuasion 45 
Language, Literacy and Numeracy Skills 45 
Lumina Learning Psychometrics 46 
Managing Pressure and Maintaining Balance 47 
Negotiating for Results 47 
Offi ce Induction 48 
Problem Solving and Decision Making 48 
Public Speaking: Presentation Survival School 49 
Record Keeping Awareness in the Public Sector 49 
Time Management 50 
Workplace Bullying and Harassment Awareness 50 
04 RIO TINTO IRON ORE SPECIFIC 
COURSES (RTIO) 51 
Iron Ore Essentials for Site (IOE4S) 52 
Isolation Training 52 
Hot Work Permit 532 
Electrical Worker’s Competency and Arc Flash 53 
05 SUPERVISION AND FRONTLINE 
MANAGEMENT 54 
Assessor Skill Set 55 
Business Leadership: 
Becoming Management Material 55 
Change Management 56 
Coaching for Success 56 
Coordinate Customer Service 57 
Design, Develop and Plan a Course 57 
Eff ective Toolbox Meetings 58 
Facilitate Continuous Improvement 58 
Fundamentals of Supervision 59 
Managing a Work Area 59 
Meeting Management: 
The Art of Making Meetings Work 60 
OHS for Managers 60 
OHS for Supervisors 61 
Project Management Fundamentals 61 
Safety Leadership for New Supervisors 62 
Safety Leadership for Supervisors 63 
Team Building: 
Developing High Performance Teams 64 
Time Management 64 
Trainer Skill Set 65 
Undertake Project Work 65 
Upgrade to Certifi cate IV in TAE 66 
Our Training Centres 67

GOVERNMENT INCENTIVES GOVERNMENT INCENTIVES 
The Construction Training Fund (CTF) provides subsidies 
to eligible construction industry workers who undertake 
training in a range of Training Fund approved short courses 
to obtain or upgrade the skills essential for their work role. 

AVELING acknowledges the support of the Construction 
Training Fund in reducing the cost for eligible workers. 
Companies and individuals working in the Construction 
industry may be eligible to receive CTF funding for 
AVELING’s Safety and Leadership courses outlined below. 

SAFETY COURSES PAGE STANDARD COURSE FEE SUBSIDY 
(including applicable GST) 

Area Warden 17 $145 $101.50 

Conduct Safety & Health Investigations 19 $390 $224 

Fire Training (Perth) 21 $155 $84 

Fire Training (Karratha) 21 $175 $93 

OHS for Managers 28 $450 $224 

OHS for Supervisors 28 $350 $224 

Safety & Health Reps (Introductory) 31 $990 $693 

LEADERSHIP COURSES PAGE STANDARD COURSE FEE SUBSIDY 
(including applicable GST) 

Fundamentals of Supervision 59 $590 $413 

Managing a Work Area 59 $450 $210 

Safety Leadership for Supervisors 63 $690 $448 

Safety Leadership for New Supervisors 62 $1190 $833 

Develop & Manage Work Priorities 43 $450 $224 

Certifi cate IV in Frontline Management 
(Experienced Supervisors) 13 $2880 $1000 

Certifi cate IV in Frontline Management 
(New Supervisors) 13 $3380 $1000 

FINANCIAL BENEFITS FOR EMPLOYERS 
OF TRAINING 

The employer of staff members participating in 
AVELING’s nationally recognised Certifi cate IV in Frontline 
Management or Diploma of Management through a 
traineeship pathway may be eligible for fi nancial incentives 
up to *$4,000. For the duration of the traineeship payroll 
tax exemption may apply for all registered trainees. 

* Employers and trainees must meet all eligibility criteria 
outlined in the State and Federal Guidelines. 
NATIONAL WORKFORCE DEVELOPMENT FUND 
(NWDF) CO-CONTRIBUTION TRAINING INCENTIVE 

Under the National Workforce Development Fund (NWDF), 
employers may be eligible to receive a government 
co-contribution of up to 67% of the cost of nationally 
recognised certifi cate or diploma level qualifi cations. 
It may also be possible to use the NWDF in conjunction 
with the traineeship employer incentive described above, 
however conditions do apply. 

For more information on these and other government 
training incentives, please contact AVELING on 
+61 8 9379 9999. 

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aveling.com.au 10 10 
Certifi cate III in Work Health and Safety 11 
Certifi cate IV in Work Health and Safety 12 
Certifi cate IV in Frontline Management 13 
Certifi cate IV in Training and Assessment 14 
Diploma of Management 15 
01 
Certifi cates 
and Diplomas 
“You have set a very high standard 
which would be hard to improve. 
The trainer provided an excellent 
3 day program which has helped 
me improve as a person as well 
as an assessor. Thank you!” 
JOHN

CERTIFICATE III IN WORK HEALTH 
AND SAFETY BSB30712 

AVELING off ers a flexible solution to obtain your Certifi cate 
III in Work Health and Safety qualifi cation. You can 
use your Safety and Health Representative training to 
complete the full qualifi cation. 

The qualifi cation consists of fi ve days face-to-face training, 
knowledge questions, third-party reports and workplace 
assignments. 

Learning and assessment activities involve specifi c work 
tasks relevant to the particular workplace. These activities 
provide a benefi t to both the employee and the employer. 
Participants are able to apply the knowledge as they learn 
by focusing on practical work examples. 

WHO WILL BENEFIT 
People interested in taking on Work Health and Safety 
(WHS) duties in the workplace. This includes Safety and 
Health Representatives (SHRs) and anyone interested in 
an entry point into a career in safety. 

QUALIFICATION STRUCTURE 
The qualifi cation is delivered over fi ve days and comprises 
of 10 units of competency. Participants need to complete 
all 10 units of competency to obtain the qualifi cation. 

UNITS OF COMPETENCY 

BSBWHS302A Apply knowledge of WHS legislation in 
the workplace 
BSBWHS303A Participate in WHS hazard identifi cation, 
risk assessment and risk control 

BSBWHS304A Participate effectively in WHS 
communication & consultation processes 
BSBWHS305A Contribute to WHS issue resolution 
PUAWER001B Identify, prevent and report potential 
workplace emergency situations 
BSBWHS406A Assist with responding to incidents 
BSBWOR301B Organise personal work priorities and 
development 
BSBWOR401A Establish eff ective workplace 
relationships 
BSBINN201A Contribute to workplace innovation 
BSBWRT301A Write simple documents 

CERTIFICATION AND LEARNING PATHWAY 
A certifi cate will be issued after successfully: 

• Attending the fi ve-day Safety and Health 
Representatives (Introductory) course and completing all 
in-class assignments 
• Completing workplace assignments consisting of 
underpinning knowledge questions, third-party reports 
and a workplace project 
This qualifi cation can lead to: 
BSB41412 Certifi cate IV in Work Health and Safety 


Contact AVELING for further information about the 
Recognition of Prior Learning (RPL) or assessment process. 


Participants have three months from course completion to 
submit workplace assignments. 


QUALIFICATION DETAILS DURATION COST 
Safety and Health Representatives (Introductory) course 5 days $990 (including GST 

(refer to page 31) on catering) 

Apply for a statement of attainment for five specialist Included in price above 

WHS units of competency 
Complete workplace assignment for remaining units of 

Three months to submit 

$600 (GST free) 

competency information for assessment 

Full qualifi cation fee $1590 

(includes GST on catering and all assessments) 

Submit the required activities, 
knowledge checks and 
reports within six weeks 

* Qualifi cation payments are on a course-by-course basis using the current course fee at the time of booking. 
Pricing shown is based on current 2014 course fees and may change without notice. 
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Certifi cates and Diplomas 
Important note: 
Pending accreditation and addition to scope. 
Building a safe and healthy workplace requires 
leadership and good judgment. You need a broad 
knowledge of health and safety and the ability to apply 
your expertise in a range of contexts. This course is 
based on industry requirements and is delivered by 
experienced safety professionals. It will give you the 
confi dence to provide health and safety leadership in 
the workplace. 
WHO WILL BENEFIT 
People who want to take on responsibility for safety 
in the workplace and build a career in work health 
and safety. 
LEARNING OUTCOMES 
• Ensure that health and safety systems are compliant 
with legal requirements 
• Provide leadership in risk and incident management 
• Facilitate consultation and participation on workplace 
health and safety 
• Assist with managing injured workers in the workplace 
• Design and implement initiatives to improve health 
and safety 
UNITS OF COMPETENCY 
This qualifi cation features ten units of competency 
and is clustered into four individual course programs. 
Please contact AVELING for further information 
regarding course dates and pricing. 
BSBWHS402A Assist with compliance with WHS laws 
BSBWHS405A Contribute to implementing and 
maintaining WHS management 
systems 
BSBWHS408A Assist with eff ective WHS 
management of contractors 
BSBWHS403A Contribute to implementing and 
maintaining WHS consultation and 
participation processes 
BSBWHS404A Contribute to WHS hazard 
identifi cation, risk assessment and 
risk control 
PAUWER0023B Ensure workplace emergency 
prevention procedures, systems and 
processes are implemented 
BSBWHS406A Assist with responding to incidents 
BSBWHS407A Assist with claims management, 
rehabilitation and return-towork 
programs 
BSBWHS410A Contribute to work-related health and 
safety measures and initiatives 
BSBCMM401A Make a presentation 
GOVERNMENT INCENTIVES 
Employers who enrol staff in this qualifi cation training 
program may be eligible for Government Financial 
Incentives. 
Please contact AVELING for more information. 
COURSES (May be completed in any order) 
Safety Leadership 
Risk Management 
Incident Management 
Safety Initiatives 
CERTIFICATE IV IN WORK HEALTH 
AND SAFETY BSB41412 NEW 
COURSE

CERTIFICATE IV IN FRONTLINE 
MANAGEMENT BSB40812 


AVELING’s Certifi cate IV in Frontline Management 
qualifi cation program is suited to supervisors and leading 
hands who wish to further develop their managerial 
approach, improve their own performance and improve 
team effectiveness. 

WHO WILL BENEFIT 
EXPERIENCED FRONTLINE STAFF 

The eight-day program is designed for individuals with at 
least six month’s experience in a supervisory role. 

NEWLY APPOINTED FRONTLINE STAFF 

The ten-day program is designed for new supervisors 
and individuals with less than six month’s experience in a 
supervisory role. 

QUALIFICATION STRUCTURE 
This qualifi cation is delivered over eight or ten days and 
consists of the following 11 units of competency. 

BSBWHS401A Implement and monitor WHS 
policies, procedures and programs to 
meet legislative requirements 
BSBCMM401A Make a presentation 
BSBWOR401A Establish eff ective workplace relationships 
BSBWOR402A Promote team effectiveness 
BSBMGT402A Implement operational plan 
RIICOM301B Communicate information 

RIIRIS301B 
Apply risk management processes 

BSBRSK401A 
Identify risk and apply risk management 
processes 

BSBMGT401A 
Show leadership in the workplace 

RIIBEF402A 
Supervise on-site operations 

BSBWOR404B 
Develop work priorities 

Important Note: 

Participants who attend the Safety Leadership for New 
Supervisors Course and successfully complete the in-
class assignment will also receive RIIOHS301A Conduct 
safety and health investigations unit of competency. 

CERTIFICATION 
A qualifi cation certifi cate will be issued after successfully: 

• Attending all courses relevant to the participant’s level of 
experience and completing all in-class assignments 
• Completion of workplace assignments (refer to individual 
course description pages provided in the table below) 
Workplace assignments should be submitted within 
three months of each course completion and participants 
have 18 months from course enrolment to complete the 
qualifi cation. 

GOVERNMENT FINANCIAL INCENTIVES 
Employers who enrol staff in this qualifi cation training 
program may be eligible for Government financial 
incentives. Please contact AVELING for more information. 

COURSES PAGE NEW EXPERIENCED 
(May be completed in any order) SUPERVISORS SUPERVISORS 
Develop and Manage Work Priorities 43 1 day 1 day 
Effective Toolbox Meetings 58 1 day 1 day 
Fundamentals of Supervision 59 2 days 2 days 
Managing a Work Area 59 1 day 1 day 
OHS for Supervisors 28 1 day 1 day 
Safety Leadership for New Supervisors 34 4 days 
Safety Leadership for Supervisors 35 2 days 
Total Duration of Training 10 days 8 days 
Total Fees (includes GST on catering and all assessments) $3380 $2880 

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Certifi cates and Diplomas 
COURSES (May be completed in any order) PAGE DURATION COST 
AVELING’s Certifi cate IV in Training and Assessment 
qualifi cation program is designed to meet the needs of 
trainers and assessors by using a practical, hands on 
approach. The emphasis of the program is on practical 
industry projects supported by everyday scenarios. 
Participants can either enrol in the full certifi cate 
program or individual courses (skill sets) to meet an 
identifi ed need in the workplace. The course is fl exible 
to minimise the amount of time away from the offi ce 
with the maximum number of consecutive days out of 
the offi ce not exceeding four. 
WHO WILL BENEFIT 
Those who want to gain employment as a trainer or 
assessor. The course is also suited for employees in 
the human resources, training or assessment fi elds, 
including Registered Training Organisations (RTOs). 
PREREQUISITES 
Participants are required to have sound language, 
literacy and numeracy skills. 
WHAT ARE SKILL SETS? 
Skill sets are a combination of key Units of 
Competency. Completing individual skill sets provides 
a fl exible pathway to obtaining a nationally recognised 
qualifi cation. The skill sets reduce time away from the 
workplace, are cost eff ective and off er the benefi t of 
immediate application of skills and knowledge. 
QUALIFICATION STRUCTURE 
This qualifi cation is delivered over ten days and 
consists of the following units of competency. The 
qualifi cation has been updated to include the new 
Language, Literacy and Numeracy unit. 
TAEASS401B Plan assessment activities and 
processes 
TAEASS402B Assess competence 
TAEASS403B Participate in assessment validation 
TAEDES401A Design and develop learning 
programs 
TAEDES402A Use training packages and accredited 
courses to meet client needs 
TAEDEL401A Plan, organise and deliver groupbased 
learning 
TAEDEL402A Plan, organise and facilitate learning 
in the workplace 
TAEDEL301A Provide work skill instruction 
BSBCMM401A Make a presentation 
TAELLN411 Address adult language, literacy and 
numeracy skills 
CERTIFICATION 
A qualifi cation certifi cate will be issued after 
successfully: 
• Attending all courses and completing all in-class 
assignments 
• Completing relevant workplace assignments (refer to 
individual course description pages provided in the 
table below) 
Workplace assignments should be submitted 
within three months of each course completion and 
participants have 24 months from course enrolment to 
complete the qualifi cation. 
Assessor Skill Set 55 3 days $810 
Design, Develop and Plan a Course 57 3 days $810 
Trainer Skill Set 65 4 days $1080 
Total Training Duration and Fees 
(includes GST on catering and all assessments) 
10 days $2700 
CERTIFICATE IV IN 
TRAINING AND ASSESSMENT TAE40110

DIPLOMA OF MANAGEMENT 
BSB51107 


AVELING’s Diploma of Management qualifi cation program 
is designed for managers wanting to develop their 
frontline objectives through performance management, 
continuous improvement, problem solving and concept 
development. 

WHO WILL BENEFIT 
Team leaders or managers with considerable experience 
in their respective industry who have an informed 
perspective of work and team objectives. 

QUALIFICATION STRUCTURE 
This qualifi cation is delivered over eight days and consists 
of the following eight units of competency. 

BSBWHS501A Ensure a safe workplace 
BSBMGT516C Facilitate continuous improvement 
BSBWOR401A Establish eff ective workplace 
relationships 
BSBWOR502B Ensure team effectiveness 
BSBPMG522A Undertake project work 
BSBMGT515A Manage operational plan 
BSBRSK501B Manage risk 
BSBWOR501B Manage personal work priorities and 
professional development 

CERTIFICATION 
A qualifi cation certifi cate will be issued after successfully: 

• Attending all courses and completing all in-class 
assignments 
• Completing relevant workplace assignments 
Workplace assignments should be submitted within 
three months of each course completion and participants 
have 24 months from course enrolment to complete the 
qualifi cation. 

GOVERNMENT FINANCIAL INCENTIVES 
Employers who enrol staff in this qualifi cation training 
program may be eligible for Government financial 
incentives. Please contact AVELING for more information. 

COURSES (May be completed in any order) PAGE DURATION COST 
Develop and Manage Work Priorities 43 1 day $450 
Facilitate Continuous Improvement 58 1 day $450 
Fundamentals of Supervision 59 2 days $590 
Manage Risk 23 1 day $450 
Managing a Work Area 59 1 day $450 
OHS for Managers 28 1 day $450 
Undertake Project Work 65 1 day $450 
Total Training Duration and Fees 8 days $3290 
(includes GST on catering and all assessments) 

15 

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aveling.com.au 16 16 
Appointed Persons (Section 44) 17 
Area Warden 17 
Basic Chemical Spill Response 18 
Chain of Responsibility 18 
Compressed Gas Cylinder Safety 19 
Conduct Safety and Health Investigations 19 
Fatigue Management Awareness 
in the Workplace 20 
Fatigue Management for Mining 20 
Fatigue Management for Transport 21 
Fire Training 21 
Follow Workplace Hygiene Procedures 22 
Job Safety Analysis (JSA) 22 
Lockout Tagout Procedures 23 
Manage Risk 23 
Manual Handling and Ergonomics for the Offi ce 24 
Manual Handling for Health Care 24 
Manual Handling for Hospitality 25 
Manual Handling for Mining and Construction 25 
Manual Handling for Retail and Warehouse 26 
Manual Handling in the Workplace 26 
MARCSTA Work Health and Safety Induction 27 
Maritime Dangerous Goods (AMSA approved) 27 
OHS for Managers 28 
OHS for Supervisors 28 
Personal Protective Equipment 
(PPE) Safety Essentials 29 
Powered Hand Tool Safety 29 
Responsible Service of Alcohol (RSA) 30 
Risk Management 
Safety and Health Representatives 
(Introductory) 31 
Safety and Health Representatives 
(Refresher) 32 
Safety Induction Standard 32 
Safety Induction Advanced 33 
Silica Safety Awareness 33 
Safety Leadership for New Supervisors 34 
Safety Leadership for Supervisors 35 
Slips, Trips and Falls 36 
Static Electricity Awareness 36 
WA Transport Compliance & 
Enforcement Laws 37 
White Card 37 
Workplace Environmental Awareness 38 
Workplace Harmonisation Model Work 
Health and Safety (WHS) Laws 38 
02 
Occupational 
Health and Safety

APPOINTED PERSONS 
(SECTION 44) 


This online course provides an understanding of 
an Appointed Person’s obligations and duty of 
care requirements under the WA Mines Safety and 
Inspection (MSI) Act 1994. 

An Appointed Person is nominated by a registered 
manager to carry out workplace supervision, 
inspections and other duties on their behalf. 

The course covers the ten main obligations of an 
Appointed Person in a supervisory role in order to 
promote and secure the health and safety of those 
under their supervision. 

• Workplace inspections 
• Reporting 
• Training and supervision 
• Emergency procedures 
• Plant and substance 
• Risk management 
• Compliance 
• Delegation 
• Mines inspection 
• Safety and health representative obligations 
WHO WILL BENEFIT 
All supervisors who are appointed to assist the principal 
employer or registered manager in carrying out their 
duties under the Act (MSI Act 1994 s44(2)). 

LEARNING OUTCOMES 
• Identify the role of Section 44 Appointed Persons 
under the Mines Safety and Inspection Act 
• Identify the broad responsibilities of Section 44 
Appointed Persons 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


2.5 hours 
$209 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

AREA 
WARDEN 


This course enables participants to eff ectively identify, 
assess and respond to a number of diff erent workplace 
emergencies. 

Participants will learn the relevant legislative, industry, 
customer and organisational requirements, including 
health and safety policies and procedures. 

The course includes a simulated emergency requiring 
a building evacuation, simulated bomb threat resulting 
in a search of a building, plus a written and practical 
assessment. 

WHO WILL BENEFIT 
The key clients for this qualifi cation are generally 
existing or new employees who want to learn how to 
work as part of an emergency control team. 

LEARNING OUTCOMES 
• Respond to emergency reports, signals and warnings 
• Initiate and control initial emergency response 
• Anticipate the further development of emergencies 
• Assist with post initial response 
UNIT OF COMPETENCY 
PUAWER005B 
Operate as part of an emergency 
control organisation. 

CERTIFICATION 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised unit of competency above. 


4 hours 


12.00pm to 4.00pm 
$145 (GST free) 

Jan 15 May 21 Sep 17 
Feb 19 Jun 18 Oct 15 
Mar 19 Jul 16 Nov 19 
Apr 16 Aug 20 Dec 10 

Construction (non-mining) related employers 
and individuals may be eligible to receive 
CTF funding for this course. Please contact 
AVELING for more information. 

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Occupational Health and Safety 
This interactive course assists participants to identify 
chemicals and follow correct procedures during 
chemical spills. 
Regular training in the correct use of spill response 
equipment will ensure personnel are able to employ 
safe methods to control spills eff ectively. 
WHO WILL BENEFIT 
Operational personnel or any staff required to identify 
and undertake a fi rst response approach to controlling a 
chemical spill. 
LEARNING OUTCOMES 
• Identify chemicals in the workplace 
• Review a Material Safety Data Sheet (MSDS) 
• Follow chemical response procedures 
• Respond to a chemical spill using spill kits and tools 
• Follow company reporting procedures 
CERTIFICATION 
On successful completion of the course, a certifi cate of 
participation will be issued. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
2 hours 
Contact AVELING for group rates 
Course available on request 
As part of using road transport, companies need to 
understand Chain of Responsibility legislation. These 
laws are designed to make people responsible for any 
actions, inactions or demands that contribute to a road 
safety breach. 
This online course focuses on each party’s 
responsibilities in maintaining road safety, how to avoid 
a road safety breach and who can be held responsible 
under Chain of Responsibility legislation. 
Each state/territory has its own legislative 
requirements. Visit aveling.com.au/online for state or 
territory specifi c requirements. 
WHO WILL BENEFIT 
Those involved in the transport supply chain or those 
who use road transport services for business. This 
includes, but is not limited to: 
• Consignors • Packers 
• Loaders • Drivers 
• Schedulers • Operators 
• Receivers 
LEARNING OUTCOMES 
• Understanding the Chain of Responsibility legislation 
and its purpose 
• Recognise who can be held responsible under Chain 
of Responsibility 
• Identify legislative requirements, off ences and 
penalties 
• Understand what must be managed to avoid road 
safety breaches 
• Understand specifi c responsibilities of certain parties 
in the transport chain 
CERTIFICATION 
A certifi cate of participation will be issued on the 
successful completion the course. 
1 hour 
$82.50 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
BASIC CHEMICAL 
SPILL RESPONSE 
CHAIN OF 
RESPONSIBILITY 
GROUP BOOKING SYSTEM 
AVELING off ers a Group Booking System 
for online courses to easily manage the 
enrolments of your employees. It is the 
convenient way to enrol, complete and pay 
for courses if you have more than one 
participant. Best of all, this is a free service. 
Visit aveling.com.au or call +61 8 9379 9999 
to set up a group booking today! 

CONDUCT SAFETY 

COMPRESSED GAS 


AND HEALTH 

CYLINDER SAFETY 

INVESTIGATIONS 


Compressed gas cylinders are used across a number of 
trade industries. Anyone working around gas cylinders 
must ensure they are handled, stored, transported and 
disposed of properly and safely. Not doing so, can have 
fatal consequences. 

This short online course covers what gas cylinders are 
and the kinds of gasses stored in them. It also covers 
the hazards associated when working with compressed 
gas cylinders, how to transport, store and dispose of 
cylinders and methods to assist you to work safely. 

WHO WILL BENEFIT 
Any individual that may use, handle, store, transport or 
dispose of compressed gas cylinders during the course 
of their work. 

TOPICS COVERED 
• What are gas cylinders? 
• Gas cylinder hazards 
• Risk assessments 
• Safety precautions 
• Transporting cylinders 
• Storing cylinders 
• Emergency procedures 
• Cylinder disposal 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


30 minutes 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

Through this course, individuals will learn how to eff ectively 
conduct a safety and health investigation on a worksite. 

WHO WILL BENEFIT 
Supervisors, safety and health representatives and those 
with the safety and health obligations specified under 
the Occupational Health and Safety Act 1984. It is also 
suited for those working within operational roles on safety 
committees in the following areas: 

• Civil construction 
• Coal mining 
• Drilling 
• Extractive industries 
• Metalliferous mining 
LEARNING OUTCOMES 
• Determine the objectives of an investigation 
• Gather and evaluate information to identify 
corrective actions 
• Prepare and present investigation reports 
UNIT OF COMPETENCY 
RIIOHS301A Conduct safety and health investigations 

CERTIFICATION 
On successful completion of in-class practical and 
theory assessments, participants will attain the nationally 
recognised unit of competency above. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can 
be presented at your workplace using customised 
site-based examples. 


1 day 


8.00am to 4.00pm 


$390 (including GST on catering) 


Apr 10 Sep 11 

Light lunch, morning and afternoon tea 
included. 

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Occupational Health and Safety 
Fatigue may increase the risk of an accident, cause 
mistakes and errors in judgment, decrease productivity 
and/or lead to long-term health problems such as 
depression and anxiety. 
This online course assists participants in understanding 
relevant policies, procedures and practices; enabling 
them to identify, assess and control fatigue in the 
workplace. 
WHO WILL BENEFIT 
Any individual working extended or irregular hours such 
as shift workers or those who may be prone to fatigue in 
their workplace. 
Important note: This course is not intended for drivers 
and those working in the transport industry. Please enrol 
in AVELING’s Fatigue Management for Transport course 
if this applies to you. 
LEARNING OUTCOMES 
• Understand and identify workplace fatigue hazards 
• Identify areas in the workplace which could cause 
fatigue 
• Recognise how workplace fatigue can be managed 
• Identify fatigue personal warning signs and take 
action to prevent fatigue causing an accident 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
45 minutes 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
Fatigue is a signifi cant contributor to workplace 
incidents, accidents and deaths in mining workplaces all 
over Australia. 
This online training course teaches participants how 
to identify and manage fatigue. The course addresses 
unique issues present in the mining industry such as fl yin 
fl y-out and shift work. 
Participants also learn how to recognise the symptoms 
of fatigue and act upon them to minimise the likelihood 
of an incident. 
Important note: This course is not intended for drivers 
and those working in the transport industry. Please enrol 
in AVELING’s Fatigue Management for Transport course 
if this applies to you. 
WHO WILL BENEFIT 
Employees and managers who work in the mining 
industry. 
LEARNING OUTCOMES 
• Understand and identify fatigue hazards in the 
mining industry 
• Identify areas in the workplace which could cause 
fatigue 
• Recognise how workplace fatigue can be managed 
in the mining industry 
• Identify personal fatigue warning signs and take 
action to prevent fatigue causing an accident 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
45 minutes 
$99 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
FATIGUE MANAGEMENT 
AWARENESS IN THE WORKPLACE 
FATIGUE MANAGEMENT 
FOR MINING

FATIGUE MANAGEMENT 
FOR TRANSPORT 


Fatigue is one of the leading causes or contributing 
factors to heavy vehicle accidents in Australia. Under 
legislation, organisations and their employees must 
take steps to identify fatigue risks and manage them 
eff ectively. 


This online course provides essential compliance 
information to all parties in the transport chain 
regarding their responsibility in managing fatigue. 


WHO WILL BENEFIT 
All staff, in particular drivers, in the transport industry. 

LEARNING OUTCOMES 
• Recognise factors and lifestyle choices which will 
aff ect fatigue 
• Identify signs of fatigue and personal early 
warning signs 
• Take steps to ensure effective work capability and 
alertness are maintained 
• Communicate effectively with others to implement 
and apply fatigue management strategies. 
UNIT OF COMPETENCY 
TLIF2010A Apply fatigue management strategies 

Important note: A third party report must be submitted 
once the course is fi nished. It will be used in conjunction 
with the in-course assessments to assess this unit of 
competency. 

CERTIFICATION 
On successful completion of the course, participants 
will receive a statement of attainment for the unit of 
competency outlined above.* 


*Note: Subject to assurance auditing. 


1.5 hours 
$190 (GST free) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

FIRE TRAINING 

(Use portable firefi ghting equipment) 


This course provides the theory and practice needed to 
safely and effectively use a fi re extinguisher, fire hose 
reel and fi re blanket. Through innovative technology, 
participants will gain practical experience in using each 
piece of equipment to extinguish real fires in a safe and 
controlled environment. 

AVELING’s fi re training simulator provides clean, safe and 
cost effective fi re training without dry chemicals or CO2. 

WHO WILL BENEFIT 
Any individual who may need to operate portable fire 
equipment in the workplace, home or vehicle. 

LEARNING OUTCOMES 
• Use fi re extinguishers to extinguish a fire 
• Demonstrate correct usage of a fi re hose reel and 
blanket 
UNIT OF COMPETENCY 
CPPFES2005A 
Demonstrate fi rst attack firefighting 
equipment 

CERTIFICATION 
On successful completion of in-class practical and 
theory assessments, participants will attain the nationally 
recognised unit of competency above. 

PREREQUISITES 
Dress requirements - long sleeves and closed-in shoes. 

MOBILE FIRE – GROUP TRAINING 
This course can be tailored to be conducted at workplaces. 
Please contact AVELING for more information. 


3 hours 


Perth Karratha 
Morning 8.00am - 11.00am Morning 
Afternoon 12.00pm - 3.00pm 7.00am -10.00am 
Perth Karratha 
$155 (GST free) $175 (GST free) 
Perth Karratha 
Weekdays Fortnightly (Wed) 

Construction (non-mining) related employers 
and individuals may be eligible to receive CTF 
funding for this course. Please contact AVELING 
for more information. 

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aveling.com.au 22 
Occupational Health and Safety 
This nationally recognised online course is vital for 
those working in the hospitality industry to ensure that 
safe food handling procedures are adhered to. 
Through this course, food handlers will be able to 
identify, prevent and control hygiene hazards and 
understand the requirements and procedures for 
reporting health issues in the workplace. 
WHO WILL BENEFIT 
All staff , in particular those in the hospitality industry, 
who prepare, serve or handle food. 
TOPICS COVERED 
• Hygiene requirements 
• Hygiene hazards 
• Hygiene procedures 
• Reporting health issues 
• Preventing food contamination 
UNIT OF COMPETENCY 
SITXOHS002A Follow workplace hygiene 
procedures 
Important note: A third party report must be submitted 
once the course is fi nished. It will be used in conjunction 
with the in-course assessments to assess this unit of 
competency. 
CERTIFICATION 
On successful completion of the course, participants 
will receive a statement of attainment for the unit of 
competency outlined above.* 
*Note: Subject to assurance auditing 
2 hours 
$75 (GST free) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
A Job Safety Analysis (JSA) is a highly eff ective tool 
used to examine and establish the safest way to 
complete a work task. The term JSA is often used 
interchangeably with Job Hazard Analysis (JHA). 
This hands-on course is essential for employees who 
are involved in applying basic risk control processes. 
WHO WILL BENEFIT 
Anyone who contributes to the creation of a Job Safety 
Analysis for tasks in the workplace. 
LEARNING OUTCOMES 
• Identify hazards 
• Assess and identify unacceptable risk 
• Identify, assess and implement risk treatments 
• Complete records and reports 
UNIT OF COMPETENCY 
RIIRIS201B Conduct local risk control 
CERTIFICATION 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised unit of competency above. 
4 hours 
8.00am to 12.00pm 
On request 
On request 
Construction (non-mining) related employers 
and individuals may be eligible to receive 
CTF funding for this course. Please contact 
AVELING for more information. 
FOLLOW WORKPLACE 
HYGIENE PROCEDURES 
JOB SAFETY 
ANALYSIS (JSA)

LOCKOUT TAGOUT 
PROCEDURES 


Performing basic maintenance can be extremely 
hazardous when working on operational machinery. 
Isolation procedures, often called ‘Lockout Tagout’, 
are designed to prevent plant and machinery from 
activating during maintenance, servicing and cleaning. 

AVELING’s Lockout Tagout Procedures online course 
will teach participants about isolation procedures 
to help ensure workers are protected from injury. 
This course introduces some exciting new features 
including animated content. 


Please note that lockout tagout procedures will differ 
from workplace to workplace and some employers will 
have company-specifi c procedures. 

This course is designed to assist participants in safety 
awareness by generally covering the lockout tagout 
procedures they are most likely to encounter in the 
workplace. 


This course is not related to the Rio Tinto Iron Ore 
Isolation Refresher training. 


WHO WILL BENEFIT 
Any employee that may encounter lockout and tagout 
procedures in their workplace. 

Individuals should consult with their employer to 
determine whether the course is in accordance with 
their safety standards and training requirements. 


TOPICS COVERED 
• General requirements • Preparing for an isolation 
• Lockout procedures • Tagout procedure 
• Storage and disposal • Preparing for a restart 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 



1 hour 


$99 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

MANAGE 
RISK 


This course outlines the performance outcomes, skills and 
knowledge required to manage risk in any organisation or 
specifi c business unit or area. 

The course includes case studies and active group 
discussions to highlight the importance of risk 
management and how to effectively identify, control and 
communicate risk in the workplace. 

WHO WILL BENEFIT 
Those involved in risk management in the workplace. 

LEARNING OUTCOMES 
• Establish risk context 
• Understand relevant legislation, codes of practice and 
national standards 
• Identify and analyse risks 
• Implement appropriate procedures and techniques 
for the effi cient and effective application of risk 
management 
• Apply problem-solving tools and techniques to find 
practical ways to manage identified risks 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBRSK501B Manage risk 

The above unit provides a learning pathway towards a 
nationally recognised BSB51107 Diploma of Management 
qualifi cation (refer page 15). 

CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 


1 day 


8.30am to 4.00pm 


$450 (including GST on catering) 


Apr 16 Aug 13 
Jun 11 Oct 15 

Light lunch, morning and afternoon tea 
included. 

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aveling.com.au 24 
Occupational Health and Safety 
When working in an offi ce, it’s easy to assume you are 
exempt from the considerable dangers present in work 
environments such as construction sites or warehouses. 
Many people assume that offi ce workers are not at risk 
of manual handling injury, but statistics show otherwise. 
Simple tasks such as typing at a desk or lifting fi les onto 
a shelf can put physical health at risk if these tasks are 
not undertaken with the correct ergonomic and manual 
handling principles. 
The Australian Bureau of Statistics estimated in 2007 
that one-third of all reported occupational injuries 
were sprains or strains of joints and adjacent muscles, 
resulting from manual handling or poor ergonomic work 
practices. This is encountered in many areas of the 
offi ce environment and such injuries can be disabling 
and costly. 
This course will teach participants how to properly 
identify, plan and perform manual handling tasks. 
WHO WILL BENEFIT 
Any offi ce worker who may need to lift, move, push, pull, 
carry, hold or restrain objects in their workplace. 
TOPICS COVERED 
• Ergonomic hazards in the workplace 
• What is manual handling? 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and minimising risk 
• Proper lifting technique 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
1 hour 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
Manual handling of patients has the potential to cause 
serious injury to both the health care worker and the 
patient if not performed correctly. 
This online course provides an understanding of 
the importance of correct manual handling and the 
techniques that can be used to prevent or minimise 
the likelihood of manual handling injuries. 
WHO WILL BENEFIT 
Nurses, orderlies, carers and health care professionals 
whose activities include the handling of patients. 
TOPICS COVERED 
• What is manual handling? 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and minimising risk 
• The dangers of patient handling and traditional lifting 
and moving techniques 
• Safer patient handling alternatives 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 
1.5 hours 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
MANUAL HANDLING AND 
ERGONOMICS FOR THE OFFICE 
MANUAL HANDLING FOR 
HEALTH CARE 
GROUP BOOKING SYSTEM 
AVELING off ers a Group Booking System for 
online courses to easily manage the enrolments of 
your employees. It is the convenient way to enrol, 
complete and pay for courses if you have more than 
one participant. Best of all, this is a free service. 
Visit aveling.com.au or call +61 8 9379 9999 
to set up a group booking today! 

MANUAL HANDLING 
FOR HOSPITALITY 


Manual handling injuries are very common in 
the hospitality industry. Through this engaging 
online training course, participants will gain a solid 
understanding of what manual handling is, the hazards 
associated with unsafe manual handling techniques 
and strategies that can be used to prevent manual 
handling injuries from occurring. 

WHO WILL BENEFIT 
Any worker in the hospitality and tourism industries who 
may need to lift, move, push, pull, carry, hold or restrain 
objects in their workplace. 

TOPICS COVERED 
• What is manual handling? 
• Ergonomic hazards 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and minimising risk 
• Using mechanical aids 
• Proper lifting technique 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


1 hour 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

MANUAL HANDLING FOR 
MINING AND CONSTRUCTION 


Construction and mining workers face a higher degree of 
manual handling risk than workers in most other industries 
because of the frequency and types of manual tasks they 
perform day-to-day. Long-term repetitive strain injuries 
are a serious risk for those who have worked in these 
industries for a number of years. 

According to WorkSafe WA, manual handling injuries are 
the largest single cause of injury resulting in construction 
workers having to take time off 
work. They further stated 
that manual handling injuries accounted for more than a 
third of all lost time injuries/days (LTI/Ds). 

This online course will teach you how to safely identify, 
plan and perform manual handling tasks to assist in 
maintaining an injury-free workplace. 

WHO WILL BENEFIT 
Any worker in the mining and construction industry who 
may need to lift, move, push, pull, carry, hold or restrain 
objects in their workplace. 

TOPICS COVERED 
• What is manual handling? 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and minimising risk 
• Proper lifting technique 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


1 hour 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

25 

Telephone +61 8 9379 9999 


aveling.com.au 26 
Occupational Health and Safety 
Unsafe manual handling is a common cause of work 
related injuries. It can cause personal suff ering, loss 
of income and can also have a signifi cant impact on 
productivity and staff morale. 
This online course is designed for retail and warehouse 
employees, focusing on risk analysis and assessing the 
load in compliance with the latest guidelines. 
WHO WILL BENEFIT 
Anyone in the retail industry who may need to lift, 
move, push, pull, carry, hold or restrain objects in the 
workplace or vehicle. 
TOPICS COVERED 
• What is manual handling? 
• Ergonomic hazards 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and minimising risk 
• Using mechanical aids 
• Proper lifting technique 
• Manual handling scenario 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 
1 hour 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
One in three injuries to Australian employees can be 
attributed to poor manual handling, with inexperienced 
staff at greatest risk. 
Manual handling injuries are not limited to those lifting 
or carrying heavy loads. Any person can be injured 
when handling objects, animals or equipment in a 
variety of ways, including pulling, pushing, holding or 
restraining the object. 
This online course teaches participants how to safely 
identify, plan and perform manual handling tasks to 
maintain an injury-free workplace. 
WHO WILL BENEFIT 
Anyone who may need to lift, move, push, pull, carry, 
hold or restrain objects in their workplace, home or 
vehicle. 
TOPICS COVERED 
• What is manual handling? 
• The risks and consequences of manual handling 
• Legal requirements and responsibilities 
• Assessing manual handling tasks and managing risk 
• Using mechanical aids 
• Proper lifting technique 
• Manual handling scenario 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 
1 hour 
Free 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
MANUAL HANDLING FOR 
RETAIL AND WAREHOUSE 
MANUAL HANDLING IN 
THE WORKPLACE

MARCSTA WORK HEALTH AND 
SAFETY INDUCTION 

Through this standardised induction course, individuals 
will gain the fundamentals of how to work safely in 
the mining and resource sectors and similar industrial 
workplaces. This course is developed, accredited and 
audited by the Mining and Resource Contractors Safety 
Training Association (MARCSTA). 

This course does not replace employer/site-specific 
safety inductions. 


WHO WILL BENEFIT 
Employees and contractors engaged in mining, 
resources and other heavy industries. 


LEARNING OUTCOMES 
• Access and apply site safety procedures 
• Apply personal safety measures 
• Apply operational safety measures 
• Maintain personal wellbeing in the workplace 
• Identify and report incidents 
PARTNERSHIP DISCOUNT 
Through a cooperative understanding with St John 
Ambulance and the Australian Lifesaving Academy, 
discounts are available when booking a MARCSTA 
Induction and Senior First Aid course. Contact AVELING 
for more information. 

MARCSTA (REFRESHER) 
MARCSTA certifi cation must be refreshed every two 
years. This ensures currency and retention of essential 
safety legislation, regulatory requirements and industry 
practices. Certifi cation can be maintained by attending 
a half-day refresher course. Ideally, the MARCSTA 
card should be re-validated before the expiry date. 
However, a 90-day grace period applies. 

CERTIFICATION 
On successful completion of the course, an interim 
MARCSTA certifi cate will be issued. The MARCSTA card 
will be posted within 30 days. 


Introductory 1 day Refresher 4 hours 


Introductory Refresher 
8.00am to 4.00pm 8.00am to 12.00pm 


Introductory Refresher 
$145 (GST free) $110 (GST free) 

MARITIME DANGEROUS GOODS 
(AMSA APPROVED) 


The Australian Maritime Safety Authority (AMSA) requires 
all shore-based personnel involved in the transport 
of dangerous goods by sea to complete approved 
mandatory training. 

The Maritime Dangerous Goods Course is approved 
by AMSA. 

This online course gives participants the knowledge 
and skills needed to fulfi ll their obligations in the 
workplace under the International Maritime Dangerous 
Goods (IMDG) Code. 

Important note: Please visit aveling.com.au for the 
latest version of IMDG code requirements. 

WHO WILL BENEFIT 
This course is mandatory for shore-based personnel 
who are engaged in the transport of dangerous goods 
“intended to be transported by sea” under Section 1.3.1.2 
of the IMDG code. 

LEARNING OUTCOMES 
• Understand consignment procedures 
• Identify packaging and tank requirements 
• Understand packaging and tank usage 
• Stowage and segregation 
• Emergency response 
• Using IMDG Code with 49 CFR 
• Legal, training and security 
• Classifi cation 
CERTIFICATION 
On successful completion of an assessment, a certifi cate 
of completion will be issued. 


2-22 hours depending on specific job function 


$250 (inc GST) * 


*price includes access to IMDG code, as required by IMDG 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 


Fortnightly 

27 


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aveling.com.au 28 
Occupational Health and Safety 
This course applies to managers working in a range 
of industries and workplaces. It outlines the skills and 
knowledge required to manage Occupational Safety 
and Health (OHS) systems and compliance in the 
workplace. 
The course includes case studies and active group 
discussions to highlight the importance of OHS 
management and how to take a systems approach to 
OHS in the workplace. 
WHO WILL BENEFIT 
Managers and owners of organisations with managerial 
responsibility for OHS in the workplace. 
LEARNING OUTCOMES 
• Establish an OHS system 
• Establish employee participation in OHS 
management 
• Manage processes to identify hazards, assess and 
control risks 
• Manage a quality OHS management system 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBWHS501A Ensure a safe workplace 
The above unit provides a learning pathway towards 
a nationally recognised BSB51107 Diploma of 
Management qualifi cation (refer page 15). 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and course activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 
1 day 
8.00am to 4.00pm 
$450 (including GST on catering) 
Feb 25 
Apr 29 
Jun 24 
Aug 26 
Oct 28 
Dec 09 
Light lunch, morning and afternoon tea 
included. 
This course will assist supervisors to gain an 
understanding of their statutory Occupational Safety 
and Health (OHS) responsibilities and assist them 
to lead work teams to ensure compliance with 
organisational OHS requirements. 
WHO WILL BENEFIT 
Supervisors and team leaders without formal OHS 
training who have OHS duties in the workplace. 
LEARNING OUTCOMES 
• Provide OHS information to the work team 
• Implement and monitor worker participation in 
managing OHS 
• Provide and monitor OHS training 
• Facilitate procedures for identifying hazards, 
assessing and controlling risks 
UNITS OF COMPETENCY / LEARNING PATHWAY 
BSBWHS401A Implement and monitor WHS 
policies, procedures and programs 
to meet legislative requirements 
BSBRSK401A Identify risk and apply risk 
management processes 
The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer page 13). 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and course activities, a statement of 
attainment will be issued for the units of competency 
outlined above. 
1 day 
8.00am to 4.00pm 
$350 (including GST on catering) 
Jan 21 
Feb 18 
Mar 18 
Apr 15 
May 20 
Jun 17 
Jul 15 
Aug 19 
Sep 16 
Oct 21 
Nov 18 
Dec 02 
Light lunch, morning and afternoon tea 
included. 
OHS FOR 
MANAGERS 
OHS FOR 
SUPERVISORS

PERSONAL PROTECTIVE EQUIPMENT 
(PPE) SAFETY ESSENTIALS 


Worksites can present a range of hazards for workers. 
This is where Personal Protective Equipment (PPE), 
comes in. 

Course participants will be able to identify and select 
common PPE that may be supplied in the workplace 
and understand employee responsibilities in correctly 
maintaining and storing PPE. 

WHO WILL BENEFIT 
Anyone who must use PPE during the course of 
their work. 


TOPICS COVERED 
• Duty of care 
• Industrial clothing 
• Industrial work boots 
• Hearing protection 
• Eye protection 
• Respiratory protection 
• Safety helmets 
• Hand protection 
• Fall arrest equipment 
• Adornments 
• Storage and safety checks 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 



30 minutes 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

POWERED HAND 
TOOL SAFETY 


Powered hand tools are used in industry to build and 
repair. They are also used around the home for a variety of 
jobs. However using powered hand tools properly is a skill 
you must learn. 

AVELING’s Powered Hand Tool Safety Course will teach 
you how to use powered hand tools safely to help ensure 
you and your workmates are protected from injury. 

WHO WILL BENEFIT 
Employees who use powered hand tools in their 
workplace and need safety awareness training. 

TOPICS COVERED 
• Safety essentials 
• Personal protective equipment 
• Electric hand tools 
• General safety 
• Pneumatic hand tools 
• Dangers of the work environment 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


40 minutes 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

GROUP BOOKING SYSTEM 
AVELING offers a Group Booking System for 
online courses to easily manage the enrolments of 
your employees. It is the convenient way to enrol, 
complete and pay for courses if you have more than 
one participant. Best of all, this is a free service. 
Visit aveling.com.au or call +61 8 9379 9999 
to set up a group booking today! 
29 


Telephone +61 8 9379 9999 


aveling.com.au 30 
Occupational Health and Safety 
AVELING’s Responsible Service of Alcohol (RSA) is an 
engaging online course, which uses practical scenarios 
and interactive content to cover relevant RSA laws, 
obligations and responsibilities. This online course is 
approved by the WA, ACT, QLD, TAS, SA, NSW and NT 
regulatory bodies as meeting their requirements and 
provides a fl exible alternative to traditional classroom 
based training. 
WHO WILL BENEFIT 
Those who serve, supply or sell alcohol on licensed 
premises, including licensees. 
LEARNING OUTCOMES 
• Sell or serve alcohol responsibly 
• Assist customers to drink within appropriate limits 
• Assess alcohol-aff ected customers and identify 
customers to whom sale or service must be refused 
• Implement harm minimisation strategies to minimise 
likelihood of customer intoxication, e.g. by promoting 
food, low-strength drinks and non-alcoholic drinks 
• Monitor customer behaviour and refuse service 
to intoxicated patrons in a polite manner, stating 
reasons for refusal 
UNIT OF COMPETENCY 
SITHFAB009A Provide responsible service of alcohol 
Important note: Participants completing the Nationally 
Recognised Course must complete a verbal assessment 
in order for their statement of attainment to be issued. This 
verbal assessment will only take 5 to 10 minutes and can be 
completed in person or over the phone. If a participant fails 
the assessment they may be required to re-do the course. 
CERTIFICATION 
On successful completion of the course, participants 
will receive a statement of attainment for the unit of 
competency outlined above.* 
*Note: Subject to assurance auditing 
4 hours 
Visit aveling.com.au for State specifi c pricing 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
Workplace incidents occur every day and can result in 
injuries that are severe, long term and costly. 
Most incidents are preventable when the correct risk 
management procedures are used. 
This online course equips participants with the skills to 
apply management procedures and policies that will 
assist in managing risk and achieving a safer workplace. 
WHO WILL BENEFIT 
Any individual who may be exposed to hazards in the 
workplace. 
LEARNING OUTCOMES 
• Defi ne the risk management process 
• Identify hazards and assess their risks 
• Select and implement controls 
• Monitor and review controls 
• Record the results of the risk management process 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
1 hour 
$66 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
RESPONSIBLE SERVICE 
OF ALCOHOL (RSA) 
RISK 
MANAGEMENT

SAFETY AND HEALTH REPRESENTATIVES 
(INTRODUCTORY) 


This WorkSafe WA accredited course provides the 
knowledge and skills to carry out the functions and 
responsibilities of an elected Safety and Health 
Representative (SHR). 

WHO WILL BENEFIT 

Elected Safety and Health Representatives, individuals 
who want to understand the role of SHRs and 
individuals seeking a learning pathway towards a 
nationally recognised Certifi cate III in Occupational 
Health and Safety qualifi cation. 

LEARNING OUTCOMES 

• Apply knowledge of legislation in the role of a Safety 
and Health Representative or employee 
• Conduct workplace inspections and investigations 
• Communicate information on safety and health 
matters 
• Effectively represent employees on safety and 
health issues 
• Resolve conflict and issue Provisional Improvement 
Notices (PINs) 
• Identify hazards and apply risk management 
processes 
PREREQUISITES 

Participants are required to have suffi cient numeracy and 
literacy skills to read and comprehend instructions for: 

• Referencing and understanding legislation, standards 
and codes of practice 
• Consulting with workers and employers on safety 
issues 
CERTIFICATION 

A certifi cate of participation will be issued at the end of 
the course. 

LEARNING PATHWAY 

Specialist WHS Units of Competency 

Successful course participants have the opportunity 
to receive a nationally recognised statement of 
attainment for the following fi ve specialist WHS units of 

competency. 
BSBWHS302A Apply knowledge of WHS legislation 
in the workplace 
BSBWHS303A Participate in WHS hazard 
identifi cation, risk assessment and 
risk control 

BSBWHS304A Participate effectively in WHS 
communication and consultation 
processes 
BSBWHS305A Contribute to WHS issue resolution 
BSBWHS406A Assist with responding to incidents 

This pathway is achieved by: 

• Successfully completing and submitting all in-class 
workbook assignments 
• Submitting a pathway enrolment application 
• Submitting a third-party report from your employer 
that provides evidence of your workplace 
competencies in relation to the pathway 
Activities are required to be performed within six 
weeks of course conclusion. 

QUALIFICATION PATHWAY 
Certificate III in Work Health and Safety BSB30712 

Successful course participants may also choose to 
attain a nationally recognised Certifi cate III in Work 
Health and Safety qualifi cation. This pathway is 
achieved by: 

• Attaining the fi ve specialist WHS Units of 
Competency as described above 
• Successfully completing and submitting workplace 
assignments and a workplace project 
For more information on this pathway, please refer 
to page 11. 


5 days 


8.00am to 4.00pm 


$990 (including GST on catering) 


Jan 6-10, 13-17, 20-24 Jul 7-11, 14-18, 21-25 
Feb 3-7, 10-14, 17-21 Aug 4-8, 11-15, 18-22 
Mar 10-14, 17-21 Sep 1-5, 15-19, 22-26 
Apr 7-11 Oct 6-10, 13-17, 20-24 
Apr to May 28-2 Nov 3-7, 10-14, 17-21 
May 5-9, 12-16, 26-30 Dec 1-5, 8-12 
Jun 9-13, 16-20, 23-27 


Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. 
Please contact AVELING for more information. 

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aveling.com.au 32 
Occupational Health and Safety 
This course updates the skills of Safety and Health 
Representatives (SHRs) to eff ectively promote safety in 
the workplace and carry out responsibilities outlined in 
the relevant legislation. 
WHO WILL BENEFIT 
Existing SHRs wanting to update their knowledge and 
skills on the latest safety legislation. 
LEARNING OUTCOMES 
• Reinforce objectives outlined in the legislation 
• Understand recent legislative amendments and how 
to apply them in the workplace 
• Communicate information on safety and health 
issues 
• Represent employees in matters of safety and health 
• Resolve confl ict and issue Provisional Improvement 
Notices (PINs) in their role as a SHR 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
PREREQUISITES 
Participants must have completed the fi ve-day Safety 
and Health Representatives (Introductory) course 
before they can attend the refresher course (please 
refer to page 32). 
There are no formal assessments or written tests. 
Participants will be expected to take part in activities 
and demonstrate key skills and knowledge throughout 
the course. 
2 days 
8.00am to 4.00pm 
$540 (including GST on catering) 
See dates for day one and day two from 
the Safety and Health Representatives 
(Introductory) course (page 32). 
Light lunch, morning and afternoon tea 
included. 
This online course provides employees and 
contractors with a basic knowledge of health and 
safety legal responsibilities and how health and 
safety issues should be dealt with in the workplace. 
The course also covers safety and emergency 
procedures and addresses issues to promote a safe, 
accident-free work environment for all employees. 
WHO WILL BENEFIT 
Employees and contractors engaged in all 
operations at any industrial workplace. 
TOPICS COVERED 
• Duty of care/incident reporting 
• Workplace policies 
• Personal protective equipment (PPE) 
• Workplace safety procedures 
• Emergency procedures 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 
1.5 hours 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
SAFETY AND HEALTH 
REPRESENTATIVES (REFRESHER) 
SAFETY INDUCTION 
STANDARD

SAFETY INDUCTION 
ADVANCED 


This online course provides the health and safety 
topics covered in the Safety Induction Standard online 
course and explores the safety issues associated with 
compressed air, welding and working at heights. 


WHO WILL BENEFIT 
Any employee or contractor who needs basic OHS 
legal knowledge as it applies to above ground surface 
operations or any industrial workplace. 


TOPICS COVERED 
• Duty of Care/Incident Reporting 
• Workplace policies 
• Personal Protective Equipment (PPE) 
• Workplace safety procedures 
• Emergency procedures 
• Compressed air 
• Welding safety 
• Working at heights 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


2 hours 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

SILICA SAFETY 
AWARENESS 

NEW 
COURSE 
Silica is a widespread workplace hazard found in a large 
number of industries, from metal polishing to brick, tile and 
concrete manufacturing. Prolonged exposure to crystalline 
silica or short exposure to high concentrations of crystalline 
silica particles can build up in the lungs and scar them, 
resulting in silicosis. 

This short online course covers what silica is, how it can 
affect a person’s health, where it may be found in the 
workplace, the legal requirements, and methods to assist 
you in working safely with silica. 

WHO WILL BENEFIT 
Any individual who may encounter silica during the course 
of their work. 

TOPICS COVERED 
• What is silica? 
• Health effects of silica 
• Silica in the workplace 
• Legal requirements 
• Risk management 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


30 minutes 


$99 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

33 


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aveling.com.au 34 
Occupational Health and Safety 
This course enables participants to identify factors that 
contribute to a safe system of work and understand 
the responsibility of a supervisor in achieving and 
maintaining safety in the workplace. 
Participants will gain an understanding of health and 
safety legislative requirements and how to implement 
and monitor safe systems of work from the perspective 
of a supervisor. 
Note: This course satisfi es the minimum BHP Billiton 
WAIO requirements for contract supervisors. 
WHO WILL BENEFIT 
New supervisors who require an understanding of OHS 
legislation and implementing safe systems of work. 
LEARNING OUTCOMES 
• Use communication to liaise with clients, team 
members and other relevant parties 
• Manage on-site safety 
• Diagnose and solve problems 
• Apply leadership principles to the team 
• Deliver a presentation to achieve meeting outcomes 
• Assess and identify unacceptable risk 
• Understand and apply knowledge of OHS legislation 
• Conduct hazard and risk identifi cation 
• Conduct health and safety investigations 
• Identify the specifi c responsibilities of supervisors 
who have been nominated as a Section 44 
Appointed Person** 
UNITS OF COMPETENCY / LEARNING PATHWAY 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised units of competency below. 
RIICOM301B Communicate information 
RIIRIS301B Apply risk management processes 
BSBMGT401A Show leadership in the workplace 
RIIBEF402A Supervise on-site operations 
RIIOHS301A Conduct safety and health 
investigations 
The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer page 13). 
CERTIFICATION 
On successful completion of the course, a statement of 
attainment will be issued for the units of competency 
outlined. 
**Appointed Persons (Section 44): A certifi cate of participation 
will be issued at the end of the course to those who 
successfully complete in-class assessment components. 
4 days 
8.00am to 4.00pm 
$1190 (including GST on catering) 
Apr 7-10 Sep 8-11 
Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. 
Please contact AVELING for more information. 
SAFETY LEADERSHIP 
FOR NEW SUPERVISORS

SAFETY LEADERSHIP 
FOR SUPERVISORS 


Supervisors and frontline managers play a vital role 
in achieving and maintaining safety standards in the 
workplace. They are key advocates in promoting a 
culture in which safety is a priority and workplace 
injuries are not acceptable. 

This workshop will develop the skills and knowledge 
necessary to meet legislative requirements, ensure a 
safe workplace and implement or monitor company 
Occupational Health and Safety (OHS) policies, 
procedures and programs. 

Participants will gain an introduction to key practices 
and principles of health and safety at an operational 
level, the communication of information and the 
application of risk management processes. These skills 
and knowledge will assist supervisors in creating and 
maintaining a safe workplace. 

Note: This course satisfi es the minimum BHP Billiton 
WAIO requirements for contract supervisors. 

WHO WILL BENEFIT 
Supervisors and team leaders who require an 
understanding of OHS legislation and implementing 
safe systems of work. 

Note: Participants must have a minimum of six months 
experience in a supervisory role. 

LEARNING OUTCOMES 
• Use communication to liaise with clients, team 
members and other relevant parties 
• Manage on-site safety 
• Diagnose and solve routine and non-routine 
problems 
• Apply leadership principles to the team 
• Deliver a presentation to achieve meeting outcomes 
• Assess and identify unacceptable risk 
• Understand and apply knowledge of OHS legislation 
• Conduct hazard and risk identifi cation 
UNITS OF COMPETENCY / LEARNING PATHWAY 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised units of competency below. 

RIICOM301B Communicate information 
RIIRIS301B Apply risk management processes 
BSBMGT401A Show leadership in the workplace 
RIIBEF402A Supervise on-site operations 

The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer page 13). 

CERTIFICATION 

On successful completion of the course, a statement 
of attainment will be issued for the units of competency 
outlined. 


2 days 


8.00am to 4.00pm 


$690 (including GST on catering) 


Jan 15-16 Jul 16-17 
Feb 19-20 Aug 20-21 
Mar 19-20 Sep 17-18 
Apr 16-17 Oct 22-23 
May 14-15 Nov 19-20 
Jun 18-19 Dec 10-11 

Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. 
Please contact AVELING for more information. 

35 

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aveling.com.au 36 
Occupational Health and Safety 
Slip and trip hazards are present at all workplaces. 
Ensuring all staff know how to control these hazards is 
vital in maintaining a safe workplace. 
This online course covers the causes of slips, trips and 
falls and the procedures and equipment that contribute 
to their prevention. 
WHO WILL BENEFIT 
Any employee who may encounter slip and trip hazards 
in the workplace. 
TOPICS COVERED 
• Causes of slips and trips 
• Prevention of slips and trips 
• Prevention of falls from heights 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
40 minutes 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
Static electricity can lead to serious injuries in the 
workplace if the correct precautions are not taken and 
safety standards are not met. To name a few, injuries 
can range from cardiac arrest to burns from fi res and 
explosions caused by static electricity. 
This course will look at the various electrostatic hazards 
that may be encountered in the workplace and how 
these may be controlled to help minimise the likelihood 
of any incidents occurring. 
WHO WILL BENEFIT 
Any individual who may encounter static electricity 
during the course of their work. 
TOPICS COVERED 
• What is static electricity? 
• Where does static electricity occur? 
• Conductive materials 
• Ignition hazards 
• Preventative measures 
• Refuelling safety 
• Lightning 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
30 minutes 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
SLIPS, TRIPS 
AND FALLS 
STATIC ELECTRICITY 
AWARENESS NEW 
COURSE

WA TRANSPORT COMPLIANCE 
& ENFORCEMENT LAWS 


Western Australia has introduced new and revised laws 
that apply to anyone involved in the transport industry. 
The new laws are designed to address safety issues in 
the industry and improve road safety. It is important to 
understand how these changes impact you. 

This online course provides an overview of the new 
WA legal framework, offences and penalty structures 
under the new legislation. It also covers the chain of 
responsibility and safety measures under the new 
framework. 


Important note: While the Western Australian 
legislation has been assented, it is currently in draft 
format and expected to come into effect at the end of 
March 2014. 


WHO WILL BENEFIT 
Any individual who works in Western Australia and is 
involved in the transport supply chain. 


TOPICS COVERED 
• The new WA legal framework 
• Nationally-recognised model legislation 
• Chain of responsibility 
• Reasonable steps defence 
• Offences and penalties 
• Container weight declarations 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


30 minutes 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

WHITE 
CARD 


This online course provides an introduction to working safely 
on a construction site. Please visit aveling.com.au for individual 
state and territory mutual acceptance agreements. 

Important note: Participants completing the Nationally 
Recognised Course must complete a verbal assessment 
in order for their Statement of Attainment to be issued. This 
verbal assessment will only take 5 to 10 minutes and can be 
completed in person or over the phone. If a participant fails 
the assessment they may be required to re-do the course. 

WHO WILL BENEFIT 
Those wanting to work in the construction industry and 
those currently in the construction industry who wish to 
refresh their understanding. 

LEARNING OUTCOMES 
• Identify OHS legislative requirements 
• Identify construction hazards and control measures 
• Identify OHS communication and reporting processes 
• Identify OHS incident response procedures 
UNIT OF COMPETENCY 
CPCCOHS1001A Work safely in the construction industry 

CERTIFICATION 
On successful completion participants will receive a 
WA White Card (next business day*) and a statement of 
attainment for the unit of competency (except for QLD and 
TAS). Refer to aveling.com.au for more details. 

*Note: Subject to processing and assurance auditing. 

WHITE CARD VALIDITY 
On 31st July 2009, WorkSafe issued a formal notice 
that White/Blue Cards will no longer expire. However, 
employers have the discretion to require employees to 
redo the training. 


4.5 hours 
From $65 
(Visit aveling.com.au for State specific pricing) 


Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: Standard Broadband 
connection highly recommended. 

37 


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Occupational Health and Safety 
AVELING’s Workplace Environmental Awareness course 
gives participants the skills and strategies to minimise 
workplace environmental impact. 
The course takes an in-depth look at what 
environmental issues modern businesses face and 
identifi es strategies to manage and reduce this. 
WHO WILL BENEFIT 
Any person or organisation who wishes to identify what 
impact their business is having on the environment and 
determine strategies for minimising and managing this. 
LEARNING OUTCOMES 
• Recognising your environmental impact 
• Understanding your carbon footprint 
• The benefi ts of environmental awareness and what 
you can do 
• Understanding and managing energy effi ciency and 
sustainable water usage 
• Strategies for reducing air pollution 
• Waste management 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
45 minutes 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
With the upcoming WHS Harmonisation legislation, it 
is important to understand how these changes could 
impact an organisation’s workplace health and safety 
obligations. 
This online course provides clarity and direction on the 
new laws. 
Important Note: Victoria and Western Australia are yet 
to introduce harmonisation legislation. 
WHO WILL BENEFIT 
Anyone associated with the planning or implementation 
of workplace health and safety or anyone who 
contributes to health and safety in the workplace. 
TOPICS COVERED 
• Model Work Health and Safety (WHS) Act 
• Key changes: People and Places 
• Policies and Processes 
• Persons Conducting a Business or Undertaking 
(PCBU) defi ned 
• Offi cers and their Due Diligence Duty 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
30 minutes 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
WORKPLACE ENVIRONMENTAL 
AWARENESS 
WORKPLACE HARMONISATION 
MODEL WORK HEALTH AND 
SAFETY (WHS) LAWS 
GROUP BOOKING SYSTEM 
AVELING off ers a Group Booking System 
for online courses to easily manage the 
enrolments of your employees. It is the 
convenient way to enrol, complete and pay 
for courses if you have more than one 
participant. Best of all, this is a free service. 
Visit aveling.com.au or call +61 8 9379 9999 
to set up a group booking today! 

eLEARNING SHORT VIDEO COURSES 
AVELING’s range of short video courses assists workers in developing their core understanding of specifi c health 
and safety issues that are commonly found in the workplace. These courses are ideally suited for initial induction 
training and refresher training throughout your workforce. 

COURSE NAME DURATION PRICE 
SAFETY 

Confi ned Space Safety Essentials* 

75 minutes 

$77 

Cranes, Hoists and Slings* 

55 minutes 

$35 

Electrical Safety Essentials 

45 minutes 

$55 

Elevated Work Platform (EWP) Safety Essentials* 

35 minutes 

$55 

Forklift Safety Essentials* 

1 hour 

$55 

Hazardous Chemicals GHS Classifi cation and Communication 

35 minutes 

$55 

Hazardous Substances Safety Essentials* 

45 minutes 

$55 

Height Safety Essentials* 

45 minutes 

$55 

Injury and Illness Awareness (Part 1) 

45 minutes 

$55 

Injury and Illness Awareness (Part 2) 

45 minutes 

$55 

Noise and Hearing Loss Prevention 

40 minutes 

$55 

Office Fire Prevention and Response 

35 minutes 

$55 

Powered Hand Tool Safety 

40 minutes 

$55 

Understanding Eye Safety at Work 

30 minutes 

$55 

UV and Heat Awareness 

25 minutes 

$55 

Warehousing and Storage Safety Essentials* 

1 hour 

$55 

Welder on Site Be Aware 

35 minutes 

$55 

HUMAN RESOURCES 

Drug and Alcohol Awareness 

45 minutes 

$55 

Office Leadership Skills 

35 minutes 

$55 

Workplace Environmental Awareness 

45 minutes 

$55 

Work Health and Safety (WHS) Harmonisation Awareness 

30 minutes 

$55 

MANUAL HANDLING 

Lift Trucks, Pallet Movers and Trolleys 

40 minutes 

$55 

* Please note that these are awareness courses only - they should not be thought of as qualifi cations. Employers and 
participants should always confi rm their requirements and obligations against current Acts and Regulations. 

39 


Telephone +61 8 9379 9999 


4av0e ling.com.au Telephone +61 84 90379 9999 
Building Self Esteem and Assertiveness Skills 41 
Business Writing that Works 41 
Communication Strategies 42 
Confl ict Resolution 42 
Critical Elements of Customer Service 43 
Develop and Manage Work Priorities 43 
Emotional Intelligence 44 
How to be an Eff ective Mentor 44 
Infl uence and Persuasion 45 
Language, Literacy and Numeracy Skills 45 
Lumina Learning Psychometrics 46 
Managing Pressure and Maintaining Balance 47 
Negotiating for Results 47 
Offi ce Induction 48 
Problem Solving and Decision Making 48 
Public Speaking: Presentation Survival School 49 
Record Keeping Awareness in the Public Sector 49 
Time Management 50 
Workplace Bullying and Harassment Awareness 51 
03 
Personal 
Development and 
Human Resources 
“Well paced and very interactive. 
Engaged all and presented in an 
easy to understand format.” 
CRAIG

BUILDING SELF ESTEEM AND 
ASSERTIVENESS SKILLS 

NEW 
COURSE 
A healthy self-esteem is essential for growth and 
achieving success. Of all the judgments you make in 
life, none is as important as the one you make about 
yourself. 

Without some measure of self-worth, life can be painful 
and unrelenting. In this one-day workshop, you will 
discover some techniques that can dramatically change 
how you feel about yourself and how you approach the 
world to get the things that you want.

 WHO WILL BENEFIT 
Anyone who wants to build their self-esteem and ask 
assertively for what they want. 

LEARNING OUTCOMES 
• Recognise that you have worth and are worthy of 
happiness 
• Develop techniques for eliminating unhealthy 
thought patterns and replacing them with supportive 
patterns 
• Learn how to turn negative thoughts into positive 
thoughts 
• Learn how to make requests so that you get what 
you want 
• Set goals that reflect your dreams and desires and 
reinforce healthy patterns 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


1 day 


8.30am to 4.00pm 


$390 (plus GST) 


Apr 8 Jul 8 Oct 28 

BUSINESS WRITING 
THAT WORKS 

NEW 
COURSE 
We all know what good writing is. It’s the novel we can’t 
put down, the poem we never forgot and the speech 
that changes the way we look at the world. Good writing 
is the email that gets action and the letter that says 
what a phone call can’t. 

In business writing, the language is concrete, the point 
of view is clear, and the points are well expressed. 
Good writing is hard work, and even the best writers get 
discouraged. However, with practice you can feel more 
confi dent about your own writing. This two-day workshop 
will give you the tools to become a better writer.

 WHO WILL BENEFIT 
Anyone who needs basic business writing skills for their 
role at work. 

LEARNING OUTCOMES 
• Understand the value of good written 
communication 
• How to write and proofread your work so it is clear, 
concise, complete and correct 
• How to apply these skills in real world situations 
• Understand the proper format for memos, letters 
and e-mails 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


2 days 


8.30am to 4.00pm 


$625 (plus GST) 


Mar 6-7 Jun 19-20 Sep 4-5 

Light lunch, morning and afternoon tea 
included. 


Light lunch, morning and afternoon tea 
included. 

41 


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Personal Development and Human Resources 
Have you ever wondered why it seems so diffi cult to talk 
with some people and so easy to talk with others? Can 
you recall an occasion where you met someone for the 
fi rst time and immediately liked that person? Something 
about the individual made you feel comfortable. 
A major goal of this workshop is to help you understand 
the impact your communication skills have on other 
people. You will also explore how improving these skills 
can make it easier for you to get along in the workplace, 
and in life. 
WHO WILL BENEFIT 
Anyone who needs to improve their communication 
skills at work. 
LEARNING OUTCOMES 
• Identify common communication problems that may 
be holding you back 
• Develop skills to ask questions that give you 
information you need 
• Learn what your non-verbal messages are telling 
others 
• Develop skills in listening actively and empathetically 
to others 
• Enhance your ability to handle diffi cult situations 
• Deal with situations assertively 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
2 days 
8.30am to 4.00pm 
$625 (plus GST) 
Mar 12 - 13 Jun 17 - 18 Sep 18 - 19 
Light lunch, morning and afternoon tea included. 
In some cases, confl ict in the workplace just seems to 
be a fact of life. 
We’ve all seen situations where diff erent people with 
diff erent goals and needs have come into confl ict. 
The fact that confl ict exists, is not necessarily a bad 
thing. If confl ict is resolved eff ectively, it can lead to 
personal and professional growth. 
The good news is that by resolving confl ict 
successfully, you can solve many of the problems that 
brought it to the surface, as well as getting benefi ts that 
you might not at fi rst expect. 
WHO WILL BENEFIT 
Anyone who deals with confl ict situations in the 
workplace and would like strategies to deal with it in a 
more positive and productive way. 
LEARNING OUTCOMES 
• Understand the confl ict resolution process 
• Explain the styles of confl ict resolution 
• Adapt processes for diff erent types of confl ict 
• Implement communication tools 
• Use basic anger and stress management techniques 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can 
be presented at your workplace using customised 
site-based examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
Apr 30 Jul 25 Oct 8 
Light lunch, morning and afternoon tea 
included. 
COMMUNICATION 
STRATEGIES 
CONFLICT 
RESOLUTION NEW 
COURSE 
NEW 
COURSE

DEVELOP AND 

CRITICAL ELEMENTS OF 

NEW 
COURSE 
MANAGE WORK 

CUSTOMER SERVICE 

PRIORITIES 


While many companies promise to deliver an incredible 
customer experience, some are better at delivering 
than others. 

This one-day course is designed around the critical 
elements of customer service. Making these elements 
second nature will help achieve repeat business and 
help to overtake competitors. 

WHO WILL BENEFIT 
Anyone who needs to provide more customer 
focused service. 

LEARNING OUTCOMES 
• Demonstrate a customer service approach 
• Understand how your own behaviour aff ects the 
behaviour of others 
• Demonstrate confi dence and skill as a problem 
solver 
• Apply techniques to deal with diffi cult customers 
• Make a choice to provide customer service 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


2 days 


8.30am to 4.00pm 


$625 (plus GST) 


May 7-8 
Aug 20-21 
Nov 12-13 



Light lunch, morning and afternoon tea included. 

This course provides participants with practical 
strategies to manage their workload eff ectively. 
Participants will learn how to identify the most efficient 
ways to determine time allocation and task priorities. 

WHO WILL BENEFIT 
Those who need to prioritise tasks and manage their 
workload more eff ectively. 

LEARNING OUTCOMES 
• Establish and achieve goals 
• Manage people and activities (including delegation) 
• Work more effi ciently with management 
• Identify techniques and tools to improve effi ciency 
and productivity 
UNITS OF COMPETENCY / LEARNING PATHWAY 
BSBWOR404B Develop work priorities 
BSBWOR501B Manage personal work priorities and 
professional development. 

These units provide a pathway towards one of the 
following qualifi cations. For more details on pathways 
see the Certifi cates and Diplomas section (refer to 
page 10). 

BSB40812 Certifi cate IV in Frontline Management 

BSB51107 Diploma of Management 

A certifi cate of participation will be issued at the end 
of the course. On successful completion of workplace 
assignments and related activities, a statement of 
attainment will be issued for the relevant unit of 
competency outlined above. 

CUSTOMISED TRAINING 

If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


1 day 


8.30am to 4.30pm 


$450 (including GST on catering) 


Mar 12 May 14 Jul 16 Sep 10 

Light lunch, morning and afternoon tea 
included. 

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Personal Development and Human Resources 
Emotional intelligence, also called EI, is the ability to be 
aware of and to manage emotions and relationships. It’s 
a pivotal factor in personal and professional success. 
IQ will get you in the door, but it is your EI, your ability 
to connect with others and manage the emotions of 
yourself and others, that will determine how successful 
you are in life. This one-day workshop will help you 
develop your emotional intelligence. 
WHO WILL BENEFIT 
Anyone who wants to understand the concept of 
Emotional Intelligence and how to apply it in their lives. 
LEARNING OUTCOMES 
• Understand what emotional intelligence means 
• Recognise how our emotional health and physical 
health are related 
• Learn techniques to understand, use and appreciate 
the role of emotional intelligence in the workplace 
• Understand the diff erent emotions and how to 
manage them 
• Create a personal vision statement 
• Understand the diff erence between optimism and 
pessimism 
• Validate emotions in others 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
Apr 7 Jul 7 Oct 27 
Light lunch, morning and afternoon tea 
included. 
Mentor, Role Model, Supporter, Guide... do these words 
ring a bell? Mentorship is a skill that is often a part of 
coaching. It’s about being a guide, off ering wisdom and 
advice when it is needed. 
Knowing how and when to mentor is an essential skill 
that can benefi t both you and your organisation. 
WHO WILL BENEFIT 
This course typically applies to workplace supervisors 
or other work colleagues with responsibility for 
mentoring in the workplace. 
LEARNING OUTCOMES 
• Develop a mentoring plan 
• Facilitate a mentoring relationship 
• Monitor a mentoring relationship 
• Evaluate the eff ectiveness of mentoring 
UNIT OF COMPETENCY / LEARNING PATHWAY 
TAEDEL404A Mentor in the workplace 
The above unit provides a learning pathway towards 
a nationally recognised TAE40110 Certifi cate IV in 
Training and Assessment qualifi cation. 
CERTIFICATION 
On successful participation of the in-class activities, a 
statement of attainment will be issued for the unit of 
competency outlined above. 
1 day 
8.30am to 4.30pm 
$450 (including GST on catering) 
Feb 13 Jun 12 Oct 9 
Light lunch, morning and afternoon tea 
included. 
EMOTIONAL 
INTELLIGENCE 
HOW TO BE AN 
EFFECTIVE MENTOR NEW 
COURSE 
NEW 
COURSE

INFLUENCE AND 
PERSUASION 

NEW 
COURSE 
When we talk about influence and persuasion, we 
often talk about marketing and sales. However, we 
influence in many ways and with great frequency. 

If you want a raise, sometimes you need to persuade 
your boss. If you want to convince your team to adopt 
a change, help your staff make choices or choose the 
best place for lunch, there is often infl uencing taking 
place. 

This one day workshop will help participants learn how 
to influence and persuade in a variety of areas. 

WHO WILL BENEFIT 
Anyone who wants to understand how to better 
influence and persuade others. 

LEARNING OUTCOMES 
• Make decisions about using persuasion versus 
manipulation 
• Apply the concepts of pushing and pulling when 
infl uencing others 
• Describe different techniques for getting persuasive 
conversations and presentations underway 
• Make a persuasive presentation by using the 5 S’s 
• Apply storytelling techniques to extend influence 
• Leverage concepts of neuro linguistic programming 
in everyday influence and persuasion 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


1 day 


8.30am to 4.00pm 


$390 (plus GST) 


Apr 9 Jul 11 Oct 10 

Light lunch, morning and afternoon tea 
included. 

LANGUAGE, LITERACY 
AND NUMERACY SKILLS 

NEW 
COURSE 
This practical, one day course is designed for people 
who want to gain the new core language, literacy and 
numeracy unit to meet the changes to the TAE40110 
Certifi cate IV in Training and Assessment. 

Important Information: All VET practitioners who do 
not hold the LLN unit 401A or 411 by June 2014 will be 
required to comply by June 2015. 

WHO WILL BENEFIT 
Individuals who want to improve the skills and knowledge 
in relation to language, literacy and numeracy 
requirements or Trainers and Assessors who are required 
to meet the updated packaging rules for the TAE40110. 

LEARNING OUTCOMES 
• Analyse LLN requirements 
• Select and use resources and strategies to address 
LLN skill requirements 
• Identify cultural and social sensitivities relevant to 
communicating with individuals who are identified 
as requiring LLN support 
• Access specialist LLN support where required 
• Evaluate effectiveness of learning support 
and assessment strategies in addressing LLN 
requirements 
UNIT OF COMPETENCY / LEARNING PATHWAY 
TAELLN411 
Address adult language, literacy 
and numeracy skills 

The above unit provides a learning pathway towards 
a nationally recognised TAE40110 Certifi cate IV in 
Training and Assessment qualifi cation. 

CERTIFICATION 
On successful participation of the in-class activities, 
a statement of attainment will be issued for the unit 
of competency outlined above. 


1 day 


8.30am to 4.30pm 


$450 (including GST on catering) 


Feb 11 Apr 15 Jun 10 Sep 5 Oct 7 

Light lunch, morning and afternoon 
tea included. 

45 

Telephone +61 8 9379 9999 


DO YOU NEED TO 
DEVELOP EFFECTIVE 
LEADERS AND TEAMS? 

AVELING have launched a ground-breaking psychometric 
testing tool. 

The new tool called Lumina Spark is one of the world’s 
most comprehensive psychometric tests. Lumina Spark, 
developed in the United Kingdom by Lumina Learning, is 
a fantastic new method for all human resource specialists 
and learning practitioners to support individuals, teams 
and organisations to work more effectively and improve 
the bottom line. 

Personal Development and Human Resources 
LUMINA LEARNING PSYCHOMETRICS 
Lumina Spark provides highly individualised portraits. 
It is unique amongst psychometric tools because it avoids 
stereotyping. It’s highly interactive colourful framework 
ensures better self-understanding and helps people 

identify how to improve their working relationships with 
others. Plus it reveals how people behave diff erently under 
pressure. This is an excellent resource for companies to 
transform their performance by transforming their people. 
Businesses enjoy using Lumina Spark because 
it produces clear insight into how individuals 
can work more eff ectively with others. 
Individuals love it because it gives a clear 
jargon free insight into their personality. 
To fi nd out how Lumina Spark can help you transform your 
organisation’s performance by transforming your people 
contact AVELING. 
Luminalearning.com/Aveling 
lumina@aveling.com.au 
+61 8 9379 7964
aveling.com.au 

46 



MANAGING PRESSURE AND 
MAINTAINING BALANCE 

NEW 
COURSE 
When things are extremely busy at work and you have 
your hands full with many tasks, having skills you can 
draw on are essential for peace of mind and growth. 

This one-day course will help participants understand 
the causes and costs of workplace pressure, the 
benefi ts of creating balance and how to identify 
pressure points. 

You will also learn how to apply emotional intelligence, 
increase optimism and resilience and develop 
strategies for getting ahead. 

WHO WILL BENEFIT 
Anyone who needs to understand how to cope with 
work pressures and to maintain balance. 

LEARNING OUTCOMES 
• Apply a direct understanding of pressure points and 
their costs and payoffs 
• Speak in terms related to emotional intelligence, 
optimism and resilience 
• Create a personalised toolkit for managing stressors 
and anger 
• Work on priorities and achieve defined goals 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


1 day 


8.30am to 4.00pm 


$390 (plus GST) 


Mar 26 Jun 6 Sep 2 

Light lunch, morning and afternoon tea 
included. 

NEGOTIATING FOR 
RESULTS 

NEW 
COURSE 
Negotiating is about resolving diff erences. People who 
can master the process of negotiation fi nd they can save 
time and money, develop a higher degree of satisfaction 
with outcomes at home and at work, and earn greater 
respect in their communities when they understand how 
to negotiate well. Negotiating is a fundamental fact of life. 
Whether you are working on a project or fulfilling support 
duties, our two day workshop will provide you with a basic 
comfort level to negotiate in any situation. This interactive 
workshop includes techniques to promote effective 
communication and gives you techniques for turning faceto-
face confrontation into side-by-side problem solving. 

WHO WILL BENEFIT 
Anyone who wants to understand how to better 
negotiate with others. 

LEARNING OUTCOMES 
• Understand how often we negotiate and the benefits 
of good negotiation skills 
• Recognise the importance of preparing for the 
negotiation process, regardless of the circumstances 
• Identify the various negotiation styles and their 
advantages and disadvantages 
• Develop strategies for dealing with tough or unfair 
tactics 
• Gain skill in developing alternatives and recognising 
options 
• Understand basic negotiation principles, including 
BATNA, WATNA, WAP, and the ZOPA 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have six or more participants, the program can 
be presented at your workplace, using customised site 
based examples. 


2 days 


8.30am to 4.00pm 


$625 (plus GST) 


Apr 28-29 Jul 28-29 Oct 23-24 

Light lunch, morning and afternoon tea 
included. 

47 


Telephone +61 8 9379 9999 


aveling.com.au 48 
Personal Development and Human Resources 
While there may be fewer hazards in an offi ce 
environment than a construction site or a factory fl oor, 
a few hazards doesn’t mean there are no hazards. 
Employees must always be conscious of the dangers 
around them in the workplace. 
This online course provides participants with an 
understanding of the policies and procedures that 
create a safe and healthy working environment. 
WHO WILL BENEFIT 
Any employee who works or is about to commence 
work in an offi ce environment. 
LEARNING OUTCOMES 
• Understand the employer and employee’s duty of 
care responsibilities 
• Workplace health and safety policies 
• Examine correct ergonomic and manual handling 
practices 
• Understand legal requirements and responsibilities 
• Access and apply safety procedures 
• Follow emergency procedures 
CERTIFICATION 
A certifi cate of participation will be issued on 
successful completion of the course. 
1 hour 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
We make decisions and solve problems continually. 
We start making decisions before we even get out of 
bed (shall I get up now or not?). Sometimes, we will have 
made as many as 50 decisions by the time we leave for 
work. Despite all the natural decision making that goes 
on and the problem solving we do, some people are very 
uncomfortable with having to make decisions. 
The solution rests on our ability to identify options, 
research them and then put things together in a way 
that works. Having a process to work through can take 
the anxiety out of problem solving and make decisions 
easier. That’s what this two-day workshop is all about. 
WHO WILL BENEFIT 
Anyone who wants to understand the process of 
problem solving and decision making. 
LEARNING OUTCOMES 
• Apply problem solving steps and tools 
• Analyse information to clearly describe problems 
• Identify appropriate solutions 
• Think creatively and be a contributing member of 
a problem solving team 
• Select the best approach for making decisions 
• Create a plan for implementing, evaluating, and 
following up on decisions 
• Ways to avoid common decision-making mistakes 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
2 days 
8.30am to 4.00pm 
$625 (plus GST) 
Apr 3-4 Jul 3-4 Oct 2-3 
Light lunch, morning and afternoon tea 
included. 
OFFICE 
INDUCTION 
PROBLEM SOLVING AND 
DECISION MAKING NEW 
COURSE

PUBLIC SPEAKING: 
PRESENTATION SURVIVAL SCHOOL 


NEW 
COURSE 
A great presenter has two notable qualities: appropriate 
skills and personal confidence. Confi dence comes from 
knowing what you want to say and being comfortable 
with your communication skills. 

In this two-day workshop, you will learn the skills that 
will make you a better speaker and presenter. 

WHO WILL BENEFIT 
Anyone who needs to develop their public speaking 
skills. 

LEARNING OUTCOMES 
• Establish rapport with your audience 
• Learn techniques to reduce nervousness and fear 
• Understand your strengths as a presenter and how to 
appeal to different types of people 
• Recognise how visual aids can create impact and 
attention 
• Develop techniques to create a professional 
presence 
• Learn some different ways to prepare and organise 
information 
• Prepare, practice and deliver a short presentation 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


2 days 


8.30am to 4.00pm 


$625 (plus GST) 


May 8-9 Aug 4-5 Nov 6-7 

Light lunch, morning and afternoon tea 
included. 

RECORD KEEPING AWARENESS 
IN THE PUBLIC SECTOR 


The importance of record keeping in the public sector 
should not be underestimated. As a public sector 
worker, you are legally obliged to keep records 
detailing your work as part of your organisation’s 
business activities. 

AVELING’s Record Keeping Awareness for the Public 
Sector course provides employees with guidelines 
on how to create, keep and maintain public records 
efficiently as part of their work, as well as detailing why 
record keeping is important, who has access to those 
records once they have been created and when they 
may be disposed of. 

WHO WILL BENEFIT 
Anyone who must use record keeping as a primary 
job function. 

LEARNING OUTCOMES 
• Understand what is meant by a public record and the 
different forms that one might take 
• Understand why record keeping is important and 
what your responsibilities are to ensure that you are 
complying with legal and government legislation 
• Identify when information received must be saved as 
a public record and when it is necessary to create a 
record 
• Understand the systems that organisations have in 
place for effective records management 
• Identify relevant legislation with regard to record 
keeping and public records access 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 


45 minutes 


$55 (including GST) 

Technical Requirements: 

Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 

Internet Connection: 

Standard Broadband connection highly 
recommended. 

49 


Telephone +61 8 9379 9999 


aveling.com.au 50 
Personal Development and Human Resources 
The workplace can have a multitude of distractions, 
from unexpected assignments and prolonged phone 
calls to the overuse of social media. 
These distractions can result in a frenzy of activity and 
achieving very little due to the lack of prioritising critical 
and important tasks. 
This online course will assist participants to productively 
plan, pace and prioritise daily tasks and overcome 
procrastination and workplace distractions. 
WHO WILL BENEFIT 
Those wanting to control and organise their working 
time to maximise personal productivity. 
TOPICS COVERED 
• Introduction to time management 
• How we spend our time 
• Setting goals 
• Identifying priorities 
• Planning and scheduling 
• Minimising distractions and interruptions 
• Understanding yourself 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
1.5 hours 
$55 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
Workplace bullying can be defi ned as repeated 
unreasonable behaviour directed towards a person or 
group that jeopardises workplace health and safety. 
Bullying and harassment are a signifi cant problem in 
today’s workforce. A recent Griffi th University study 
estimated that one in four employees will likely 
encounter repeated workplace bullying at some stage 
in their life. Bullying can have a serious impact on the 
health and morale of employees and adversely aff ect 
the company as a whole. 
AVELING’s Workplace Bullying and Harassment course 
aims to help employees identify and deal with bullying. 
It will provide you with practical information and advice 
on making your workplace safer and more hospitable 
for everyone concerned. 
WHO WILL BENEFIT 
Any workplace that wishes to inform employees about 
workplace bullying and harassment. 
TOPICS COVERED 
• Identifying and defi ning bullying and harassment 
• Discrimination in the workplace 
• What conduct is allowed by law 
• Why bullying and harassment occurs 
• The eff ects of bullying and harassment 
• Dealing with bullying and harassment 
CERTIFICATION 
A certifi cate of participation will be issued on successful 
completion of the course. 
1 hour 
$77 (including GST) 
Technical Requirements: 
Browser: Internet Explorer 6+, Firefox 1.5+ 
or Mozilla 1.0+ 
Internet Connection: 
Standard Broadband connection highly 
recommended. 
TIME 
MANAGEMENT 
WORKPLACE BULLYING AND 
HARASSMENT AWARENESS

5av1 eling.com.au Telephone +61 85 91379 9999 
Iron Ore Essentials for Site (IOE4S) 52 
Isolation Training 52 
Hot Work Permit 53 
Electrical Worker’s Competency and Arc Flash 53 
“The best presented training I have 
attended. The info was delivered 
so well that I completed the 
assessment without reference to 
the material in a very short period. 
100% correct of course.” 
GLEN 
04 
Rio Tinto Iron Ore 
Specifi c Courses 
(RTIO)

aveling.com.au 52 
Rio Tinto Iron Ore Specifi c Courses 
The IOE4S training has been designed to enhance 
the learning and retention of key safety information 
and contributes to RTIO’s goal of ensuring people, 
environment and workplaces are safe. 
The course includes key safety messages from the RTIO 
senior leadership team and highlights the importance 
of health, safety and environment and what needs to be 
done to achieve Rio Tinto’s goal of Zero Harm. 
WHO WILL BENEFIT 
The IOE4S applies to all personnel entering a site, 
except visitors and some short-term contractors. If in 
doubt, contact your RTIO representative. 
IOE4S courses are off ered in Perth and Karratha. 
PREREQUISITES 
Participants are required to have sufficient numeracy 
and literacy skills to read and comprehend instruction. 
Special language, literacy and numeracy requirements 
should be advised at the time of booking. 
• Participants must bring identification 
• Minimum dress standard - neat casual, enclosed 
footwear and no singlets 
• A completed Training Request Form is required prior 
to or on the day of the course, to ensure participants 
are issued their cards. 
CANCELLATION POLICY 
Non-attendance or cancellation within two working 
days, will incur full cost in Perth and Karratha. 
7 hours 
Perth $170.50 
(including GST) 
Karratha $181.50 
(including GST) 
Perth 
Monday to Friday 
Karratha 
Weekly 
Isolation Regulations exist to provide a set of procedures 
which will enable work to be performed safely. 
Isolation training must be undertaken in the following 
order as per RTIO requirements. 
1. Lock Holder 
2. Personal Isolation Officer 
3. Permit Isolation Officer 
Lock Holder and Personal Isolation Training can be 
completed on the same day. 
PREREQUISITES 
Participants are required to have sufficient numeracy and 
literacy skills to read and comprehend instruction. Special 
language, literacy and numeracy requirements should be 
advised at the time of booking. 
• Participants must bring identification 
• Minimum dress standard - neat casual, enclosed 
footwear and no singlets 
• A completed Training Request Form is required prior to 
or on the day of the course to ensure participants are 
issued their cards. 
CANCELLATION POLICY 
Non-attendance or cancellation within two working days, 
will incur full cost in Perth and Karratha. 
Locker Holder 
4 hours 
Perth $99 
(including GST) 
Karratha $115.50 
(including GST) 
Perth 
Monday to Friday 
Karratha 
Weekly 
Personal Isolation Offi cer 
4 hours 
Perth $99 
(including GST) 
Karratha $115.50 
(including GST) 
Perth 
Monday to Friday 
Karratha 
Weekly 
IRON ORE ESSENTIALS 
FOR SITE (IOE4S) 
ISOLATION 
TRAINING

HOT WORK 
PERMIT 

Hot Work is a term used to describe heat producing 
operations such as welding, flame cutting and grinding. 
A Hot Work Permit (HWP) needs to be issued prior to 
commencing hot work tasks. 

WHO WILL BENEFIT 
Anyone who is required to issue a Hot Work Permit 
on an RTIO site. 

LEARNING OUTCOMES 
• Define hot work and HWP areas 
• Describe how hot work is managed 
• Identify the risk management process prior to 
raising a Hot Work Permit 
• Describe the process for raising and cancelling 
a Hot Work Permit 
Participants must complete all site and area specific 
training before they can issue a Hot Work Permit. 

CERTIFICATION 
On successful completion of the course participants 
will receive a Hot Work Permit Card. 

PREREQUISITES 
Participants are required to have sufficient numeracy 
and literacy skills to read and comprehend instruction. 
Special language, literacy and numeracy requirements 
should be advised at the time of booking. 

Note: Participants must complete the Rio Tinto Iron Ore 
Essentials for Site and Basic Fire training course before 
they can attend the Hot Work Permit course. 

• Participants must bring identification 
• Minimum dress standard - neat casual, enclosed 
footwear and no singlets 
• A completed Training Request Form is required prior 
to or on the day of the course, to ensure participants 
are issued their cards. 
CANCELLATION POLICY 
Non-attendance or cancellation within two working 
days, will incur full cost in Perth and Karratha. 


3 hours 


Karratha $159.50 (including GST) 

ELECTRICAL WORKER’S 
COMPETENCY AND ARC FLASH 

These courses deal with RTIO safe electrical work 
procedures, management of electrical and arc flash hazards 
and the selection of correct arc flash personal protective 
equipment (PPE). The aim is to ensure all electrical 
personnel remain current with changes to applicable 
electrical codes, technology and safe work practices. 

WHO WILL BENEFIT 
All electrical personnel working on RTIO sites. 

LEARNING OUTCOMES 
Electrical Worker’s Competency 

• Know the minimum electrical safety requirements 
for electrical work on RTIO sites 
• Identify and manage electrical hazards within the 
designated area of work 
• Test and check electrical installations 
Arc Flash 

• Understand hazards associated with arc flash 
• Select the correct personal protective equipment 
when exposed to an arc flash 
CERTIFICATION 
On successful completion of the course participants 
will receive an Electrical Worker Competency Card. 

PREREQUISITES 
Participants are required to have sufficient numeracy 
and literacy skills to read and comprehend instruction. 
Special language, literacy and numeracy requirements 
should be advised at the time of booking. 

• Participants must bring identification 
• Minimum dress standard – neat casual, 
enclosed 
footwear and no singlets 
• A completed Training Request Form is required prior 
to or on the day of the course to ensure participants 
are issued their cards. 
CANCELLATION POLICY 
Non-attendance or cancellation within two working 
days, will incur full cost in Perth and Karratha. 


6 hours 


Perth $198 (including GST) 


Perth Karratha Contact AVELING for 

Karratha Perth Contact AVELING for 

Fortnightly group rates and availability 

Monthly group rates and availablility 

53 


Telephone +61 8 9379 9999 


aveling.com.au 54 54 
Assessor Skill Set 55 
Business Leadership: Becoming Management Material 55 
Change Management 56 
Coaching for Success 56 
Coordinate Customer Service 57 
Design, Develop and Plan a Course 57 
Eff ective Toolbox Meetings 58 
Facilitate Continuous Improvement 58 
Fundamentals of Supervision 59 
Managing a Work Area 59 
Meeting Management: The Art of Making Meetings Work 60 
OHS for Managers 60 
OHS for Supervisors 61 
Project Management Fundamentals 61 
Safety Leadership for New Supervisors 62 
Safety Leadership for Supervisors 63 
Team Building: Developing High Performance Teams 64 
Time Management 64 
Trainer Skill Set 65 
Undertake Project Work 65 
Upgrade to Certifi cate IV in Training and Assessment 66 
05 
Supervision 
and Frontline 
Management 
“One of the most engaging courses 
(Fundamentals of Supervision) I 
have done. Kept my attention at all 
times. Very good trainer.” 
NARAYAN

ASSESSOR 
SKILL SET 


This training course provides the skills and knowledge 
required to plan and organise the assessment 
process, including recognition of prior learning in a 
competency-based assessment system. Participants 
also develop simple assessment tools. 

WHO WILL BENEFIT 
Those who plan, organise and conduct competency-
based assessments in the workplace including 
Verifi cation of Competencies (VOCs). 

LEARNING OUTCOMES 
• Understand assessment principles 
• Plan and organise assessments 
• Develop assessment tools 
• Participate in assessment validation 
UNITS OF COMPETENCY / LEARNING PATHWAY 
TAEASS401B Plan assessment activities and 
processes 
TAEASS402B Assess competence 
TAEASS403B Participate in assessment validation 

The above units provide a learning pathway towards 
a nationally recognised TAE40110 Certifi cate IV in 
Training and Assessment qualifi cation (refer page 14). 

CERTIFICATION 

A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the units of competency 
outlined above. 

PREREQUISITES 

Participants are required to have sound language, 
literacy and numeracy skills. 


3 days 


8.30am to 4.30pm 


$810 (including GST on catering) 

BUSINESS LEADERSHIP: 
BECOMING MANAGEMENT MATERIAL 


NEW 
COURSE 
This three-day workshop is a tool for your management 
and leadership development. It is designed to help you 
create and accomplish your personal best and to help you 
lead others to get extraordinary things done. 

 WHO WILL BENEFIT 
New or aspiring managers who need to develop and 
enhance their leadership and management skills. 

LEARNING OUTCOMES 
• Defi ne your role as a manager and identify how that role 
differs from other roles you have had. 
• Understand the management challenge and the new 
functions of management. 
• Discover how you can prepare for and embrace the 
forces of change. 
• Identify ways to get you and your workspace organised 
and get a jump on the next crisis. 
• Identify your leadership profi le and explore ways to use 
this knowledge to improve your success as a manager. 
• Enhance your ability to communicate with others in 
meetings and through presentations. 
• Create an action plan for managing your career success 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can 
be presented at your workplace using customised site-
based examples. 


3 days 


8.30am to 4.00pm 


$780 (plus GST) 


May 26-28 Aug 27-29 Nov 26-28 


Light lunch, morning and afternoon tea included. 


Feb 24-26 Jun 23-25 Oct 20-22 
Apr 28-30 Aug 25-27 Dec 15-17 



Light lunch, morning and afternoon tea included. 

55 

Telephone +61 8 9379 9999 


aveling.com.au 56 
Supervision and Frontline Management 
CHANGE 
MANAGEMENT 
COACHING 
FOR SUCCESS 
Change is something that excites people who love 
opportunities for growth, to see and learn about new 
things, or who like to shift the status quo. 
Some changes, however, are harder to adjust to and 
lead to expressions of resistance and anger. We can 
take concrete steps to make change more palatable by 
understanding people’s hesitation, enlisting the help of 
others, setting up plans and managing stressors. 
WHO WILL BENEFIT 
Anyone who needs to understand the fundamentals of 
change management. 
LEARNING OUTCOMES 
• Accept that there are no normal or abnormal ways 
of reacting to change, but that we must start from 
where we are 
• See change not as something to be feared and 
resisted but as an essential element of the world to 
be accepted 
• Understand that adapting to change is not technical 
but attitudinal. Change is not an intellectual issue but 
one that strikes at who you are 
• Recognise that before we can embrace the way things 
will be, we may go through a process of grieving and 
of letting go of the way things used to be 
• Identify strategies for the acceptance of change and 
implementation in the workplace 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
Mar 25 Jun 26 Sep 23 
Light lunch, morning and afternoon tea included. 
Coaching is based on a partnership that involves 
giving both support and challenging opportunities to 
employees. Mentorship is a related skill that is often 
a part of coaching. It’s about being a guide, off ering 
wisdom and advice when it is needed. 
Knowing how and when to coach (and when to use 
other tools, like mentoring) is an essential skill that can 
benefi t both you and your organisation. 
WHO WILL BENEFIT 
Anyone who needs to develop their coaching skills. 
LEARNING OUTCOMES 
• Understand how coaching can be used to develop 
your team 
• Develop the coaching and mentoring skills that help 
improve individual performance 
• Demonstrate the behaviours and practices of an 
eff ective coach 
• Recognise employees’ strengths and give them the 
feedback they need to succeed 
• Identify employee problems and ways you can help 
to correct them 
CERTIFICATION 
A certifi cate of participation will be issued at the end 
of the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
Apr 16 Aug 14 Dec 11 
Light lunch, morning and afternoon tea 
included. 
NEW 
COURSE 
NEW 
COURSE

COORDINATE 
CUSTOMER SERVICE 

NEW 
COURSE 
The need to lead, model, and promote the 
organisational values within a customer service 
environment is essential for business success. 


This one-day workshop will provide participants 
with opportunities to explore their responsibilities 
within their role as a supervisor in a customer service 
environment. 


WHO WILL BENEFIT 
Employees who supervise people who are required to 
be familiar with a product and service that varies widely. 

LEARNING OUTCOMES 
• Identify ways to establish links between excellence in 
customer service, business practices and policies 
• Develop the skills and practices that are essential 
elements of a customer service-focused supervisor 
• Recognise what employees are looking for to be 
truly engaged 
• Recognise who the customers are and what they are 
looking for 
• Develop strategies for creating engaged employees 
and satisfi ed customers in whatever business units 
you supervise 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBCUS402B Address customer needs 

The above unit provides a learning pathway towards 
a nationally recognised Certifi cate IV in Frontline 
Management qualifi cation. 

CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 


1 day 


8.30am to 4pm 


$450 (including GST on catering) 


May 7 Aug 20 Nov 5 

Light lunch, morning and afternoon tea 
included. 

DESIGN, DEVELOP 
AND PLAN A COURSE 

This training course addresses the performance 
outcomes, skills and knowledge required to 
conceptualise, design, develop and review learning 
programs. It also includes how to analyse and address 
adult language, literacy and numeracy (LLN) skills. 

WHO WILL BENEFIT 
Those who coordinate training and those involved in the 
planning phase, design process and development of 
training courses. 

LEARNING OUTCOMES 
• Identify and source training packages and courses 
• Select competency standards to meet organisational 
needs 
• Identify the delivery and assessment requirements 
• Analyse and address LLN 
UNITS OF COMPETENCY / LEARNING PATHWAY 
TAEDES401A Design and develop learning programs 
TAEDES402A Use training packages and accredited 
courses to meet client needs 
TAELLN411 Address adult language, literacy and 
numeracy skills 

The above units provide a learning pathway towards a 
nationally recognised TAE40110 Certifi cate IV in Training 
and Assessment qualifi cation (refer page 14). 

CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of attainment 
will be issued for the units of competency outlined above. 

PREREQUISITES 
Participants are required to have sound language, literacy 
and numeracy skills. 


3 days 


8.30am to 4.30pm 


$810 (including GST on catering) 

Feb 5-7 Jun 4-6 Oct 1-3 
Apr 2-4 Aug 6-8 Dec 3-5 
Light lunch, morning and afternoon tea included. 

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Supervision and Frontline Management 
This course provides participants with the skills to 
identify the most eff ective methods of selecting and 
delivering information at toolbox meetings. 
Participants will identify and use a variety of strategies 
and techniques to present information in a clear, 
complete and concise manner. 
WHO WILL BENEFIT 
Supervisors who conduct regular toolbox meetings. 
LEARNING OUTCOMES 
• Prepare and address key messages, including 
predicting objections 
• Deliver key messages using verbal and non-verbal 
communication 
• Develop strategies to overcome nervousness 
• Deliver successful presentations using active 
discussion and questioning 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBCMM401A Make a presentation 
The above unit provides a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer page 13). 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 
1 day 
8am to 4pm 
$350 (including GST on catering) 
Mar 10 
May 12 
Jul 14 
Sep 8 
Light lunch, morning and afternoon tea 
included. 
This course applies to Managers who take an active role 
in managing a continuous improvement process in order 
to achieve an organisation’s objectives. 
Where Managers are closely associated with the creation 
and delivery of products and services, they play an 
important part in infl uencing the ongoing development 
of the organisation. 
At this level, work will normally be carried out using 
complex and diverse methods and procedures that require 
considerable discretion and judgment, using a range of 
problem-solving and decision-making strategies. 
WHO WILL BENEFIT 
Managers, supervisors and owners of workplace 
processes and procedures. 
LEARNING OUTCOMES 
• Lead continuous improvement systems and processes 
• Monitor and adjust performance strategies 
• Manage opportunities for further improvement 
• Planning skills to establish and monitor systems and 
process for continuous improvement 
• Innovation and lateral thinking skills to design better 
ways for achieving work outcomes 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBMGT516C Facilitate continuous improvement 
The above unit provides a learning pathway towards 
a nationally recognised BSB51107 Diploma of 
Management qualifi cation (refer page 15). 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of attainment 
will be issued for the unit of competency outlined above. 
1 day 
8.30am to 4pm 
$450 (including GST on catering) 
Apr 14 
Jun 9 
Aug 11 
Oct 13 
Light lunch, morning and afternoon tea 
included. 
EFFECTIVE TOOLBOX 
MEETINGS 
FACILITATE CONTINUOUS 
IMPROVEMENT

FUNDAMENTALS OF 
SUPERVISION 


Through this course, participants will learn the skills 
and knowledge to successfully manage people and 
motivate team members to reach their full potential. 

WHO WILL BENEFIT 
Supervisors and team leaders without formal training or 
those seeking the next step in their career progression. 

LEARNING OUTCOMES 
• Identify the role of a supervisor 
• Establish eff ective workplace relationships 
• Promote team effectiveness 
• Communicate effectively at all levels 
UNITS OF COMPETENCY / LEARNING PATHWAY 
BSBWOR401A Establish eff ective workplace 
relationships 
BSBWOR402A Promote team effectiveness 
BSBWOR401A Establish eff ective workplace 
relationships 
BSBWOR502B Ensure team effectiveness 

These units provide a pathway towards one of the 
following qualifi cations. For more details on pathways 
see the Certifi cates and Diplomas section (refer to 
page 10). 

BSB40812 Certifi cate IV in Frontline Management 

BSB51107 Diploma of Management 

A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the relevant units of 
competency outlined above. 


2 days 


8.30am to 4.00pm 


$590 (including GST on catering) 

Jan 16-17 May 15-16 Sep 11-12 
Feb 13-14 Jun 12-13 Oct 16-17 
Mar 13-14 Jul 17-18 Nov 13-14 
Apr 10-11 Aug 14-15 Dec 15-16 

Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. Please 
contact AVELING for more information. 

MANAGING 
A WORK AREA 


This course is designed for supervisors and team 
leaders who are actively engaged in planning activities 
to achieve the measurable stated objectives of their 
teams. Participants will learn how to develop and 
monitor the implementation of operational plans to 
provide effi cient and eff ective workplace practices. 

WHO WILL BENEFIT 
Supervisors, team leaders and those involved in 
managing people and resources. 

LEARNING OUTCOMES 
• Implement operational plans according to KPI’s 
and contingency planning 
• Recruit and induct employees according to 
organisational policies and procedures 
• Monitor progress towards achieving productivity and 
targets using performance systems and processes 
• Use fi nancial information to monitor performance 
and take action to rectify unsatisfactory performance 
• Assist teams in using resources eff ectively, 
economically and safely 
UNITS OF COMPETENCY / LEARNING PATHWAY 
BSBMGT402A Implement operational plan 
BSBMGT515A Manage operational plan 

These units provide a pathway towards one of the 
following qualifications. For more details on pathways see 
the Certificates and Diplomas section (refer to page 10). 

BSB40812 Certifi cate IV in Frontline Management 

BSB51107 Diploma of Management 

CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the relevant unit of 
competency outlined above. 


1 day 


8.30am to 4.00pm 


$450 (including GST on catering) 


Mar 11 Jul 15 
May 13 Sep 9 

Light lunch, morning and afternoon tea 
included. 

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Supervision and Frontline Management 
Meetings come in all shapes and sizes, from the 
convention to a quick huddle in an offi ce hallway. 
This one day program looks specifi cally at small work 
meetings and ensuring that they are productive. 
WHO WILL BENEFIT 
Anyone who needs to develop their meeting 
management skills. 
LEARNING OUTCOMES 
• Understand the value of meetings as a 
management tool 
• Recognise the critical planning step that makes 
meeting time more eff ective 
• Identify process tools that can help create an 
open and safe forum for discussion 
• Develop and practice techniques for handling 
counterproductive behaviour 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have six or more participants, the program can 
be presented at your workplace, using customised site 
based examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
May 6 Aug 19 Nov 11 
Light lunch, morning and afternoon tea 
included. 
This course applies to managers working in a range 
of industries and workplaces. It outlines the skills and 
knowledge required to manage Occupational Safety and 
Health (OHS) systems and compliance in the workplace. 
The course includes case studies and active group 
discussions to highlight the importance of OHS 
management and how to take a systems approach to 
OHS in the workplace. 
WHO WILL BENEFIT 
Managers and owners of organisations with managerial 
responsibility for OHS in the workplace. 
LEARNING OUTCOMES 
• Establish an OHS system 
• Establish employee participation in OHS management 
• Manage processes to identify hazards, assess and 
control risks 
• Manage a quality OHS management system 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBWHS501A Ensure a safe workplace 
The above unit provides a learning pathway towards 
a nationally recognised BSB51107 Diploma of 
Management qualifi cation (refer to page 15). 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and course activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 
1 day 
8.00am to 4.00pm 
$450 (including GST on catering) 
Feb 25 
Apr 29 
Jun 24 
Aug 26 
Oct 28 
Dec 09 
Light lunch, morning and afternoon tea 
included. 
MEETING MANAGEMENT: 
THE ART OF MAKING 
MEETINGS WORK 
OHS FOR 
MANAGERS NEW 
COURSE

OHS FOR 
SUPERVISORS 

This course will assist supervisors to gain an understanding 
of their statutory Occupational Safety and Health (OHS) 
responsibilities and assist them to lead work teams to ensure 
compliance with organisational OHS requirements. The 
course includes case studies and active group discussions 
to highlight the importance of monitoring OHS policies and 
procedures, creating solutions to safety and health problems 
and providing guidance and advice in the workplace. 

WHO WILL BENEFIT 
Supervisors and team leaders without formal OHS 
training who have OHS duties in the workplace. 

LEARNING OUTCOMES 
• Provide OHS information to the work team 
• Implement and monitor worker participation in 
managing OHS 
• Provide and monitor OHS training 
• Facilitate procedures for identifying hazards, 
assessing and controlling risks. 
UNITS OF COMPETENCY / LEARNING PATHWAY 
BSBWHS401A Implement and monitor WHS 
policies, procedures and programs 
to meet legislative requirements 
BSBRSK401A Identify risk and apply risk 
management processes 

The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer to page 13). 

CERTIFICATION 

A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and course activities, a statement of 
attainment will be issued for the units of competency 
outlined above. 


1 day 


8.00am to 4.00pm 


$350 (including GST on catering) 


Jan 21 Apr 15 Jul 15 Oct 21 
Feb 18 May 20 Aug 19 Nov 18 
Mar 18 Jun 17 Sep 16 Dec 02 


Light lunch, morning and afternoon tea 
included. 

PROJECT MANAGEMENT 
FUNDAMENTALS 

NEW 
COURSE 
Project management isn’t just for construction 
engineers and military logistics experts anymore. Today, 
in addition to the regular duties of your job, you are 
often expected to take on extra assignments and to get 
that additional job done well, done under budget and 
done on time. 

This one-day workshop is not intended to take 
participants from a supervisory or administrative 
position to that of a project manager. However, these 
topics will familiarise you with the most common terms 
and practices in terms of working on projects. 

WHO WILL BENEFIT 
Anyone who needs to understand the fundamentals of 
project management. 

LEARNING OUTCOMES 
• Describe what is meant by a project 
• Explain what project management means 
• Identify benefi ts of projects 
• Identify the phases of a project’s life cycle 
• Sell ideas and make presentations related to pitching 
a project 
• Prioritise projects 
• Begin conceptualising your project, including goals 
and vision statements 
• Use project planning tools 
• Contribute to creating a Statement of Work 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 

CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised site-
based examples. 


1 day 


8.30am to 4.00pm 


$390 (plus GST) 


Mar 21 Jun 27 Sep 22 

Light lunch, morning and afternoon tea 
included. 

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Supervision and Frontline Management 
SAFETY LEADERSHIP 
FOR NEW SUPERVISORS 
This course enables participants to identify factors that 
contribute to a safe system of work and understand 
the responsibility of a supervisor in achieving and 
maintaining safety in the workplace. 
Participants will gain an understanding of health and 
safety legislative requirements and how to implement 
and monitor safe systems of work from the perspective 
of a supervisor. 
Note: This course satisfi es the minimum BHP Billiton 
WAIO requirements for contract supervisors. 
WHO WILL BENEFIT 
New supervisors, with no previous experience, who 
require an understanding of OHS legislation and 
implementing safe systems of work. 
LEARNING OUTCOMES 
• Use communication to liaise with clients, team 
members and other relevant parties 
• Manage on-site safety 
• Diagnose and solve problems 
• Apply leadership principles to the team 
• Deliver a presentation to achieve meeting outcomes 
• Assess and identify unacceptable risk 
• Understand and apply knowledge of OHS legislation 
• Conduct hazard and risk identifi cation 
• Conduct health and safety investigations 
• Identify the specifi c responsibilities of supervisors 
who have been nominated as a Section 44 
Appointed Person* 
UNITS OF COMPETENCY / LEARNING PATHWAY 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised units of competency below. 
RIICOM301B Communicate information 
RIIRIS301B Apply risk management processes 
BSBMGT401A Show leadership in the workplace 
RIIBEF402A Supervise on-site operations 
RIIOHS301A Conduct safety and health 
investigations 
The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer to page 13). 
CERTIFICATION 
On successful completion of the course, a statement of 
attainment will be issued for the units of competency 
outlined. 
APPOINTED PERSONS (SECTION 44) 
* A certifi cate of participation will be issued at the end 
of the course to those who successfully complete 
in-class assessment components. 
4 days 
8.00am to 4.00pm 
$1190 (including GST on catering) 
Apr 7-10 Sep 8-11 
Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. Please 
contact AVELING for more information. 
IN-COMPANY TRAINING 
We can modify and adjust our existing content 
to match your organisational environment. 
In-Company training can also be delivered at 
one of AVELING’s purpose built training centres 
or at your choice of location. 
BENEFITS OF IN-COMPANY TRAINING 
• Receive quality instruction from AVELING 
trainers 
at the location of your choice 
• Customise courses when required 
• Transfer skills quickly to your entire team 
• Save on travel and training costs 
Contact AVELING on +61 8 9379 9999 
or incompany@aveling.com.au 
One of the team will work with you to fi nd a 
training solution best suited to your company. 
DID YOU KNOW?

SAFETY LEADERSHIP 
FOR SUPERVISORS 


Supervisors and frontline managers play a vital role 
in achieving and maintaining safety standards in the 
workplace. They are key advocates in promoting a 
culture in which safety is a priority and workplace 
injuries are not acceptable. 

This workshop will develop the skills and knowledge 
necessary to meet legislative requirements, ensure a 
safe workplace and implement or monitor company 
Occupational Health and Safety (OHS) policies, 
procedures and programs. 

Participants will gain an introduction to key practices 
and principles of health and safety at operational 
level, the communication of information and the 
application of risk management processes. These skills 
and knowledge will assist supervisors in creating and 
maintaining a safe workplace. 

Note: This course satisfi es the minimum BHP Billiton 
WAIO requirements for contract supervisors. 

WHO WILL BENEFIT 
Supervisors and team leaders who require an 
understanding of OHS legislation and implementing 
safe systems of work. 

Note: Participants must have a minimum of six months 
experience in a supervisory role. 

LEARNING OUTCOMES 
• Use communication to liaise with clients, team 
members and other relevant parties 
• Manage on-site safety 
• Diagnose and solve routine and non-routine 
problems 
• Apply leadership principles to the team 
• Deliver a presentation to achieve meeting outcomes 
• Assess and identify unacceptable risk 
• Understand and apply knowledge of OHS legislation 
• Conduct hazard and risk identifi cation 
UNITS OF COMPETENCY / LEARNING PATHWAY 
On successful completion of in-class practical and 
theory assessments, participants will attain the 
nationally recognised units of competency below. 

RIICOM301B Communicate information 
RIIRIS301B Apply risk management processes 
BSBMGT401A Show leadership in the workplace 
RIIBEF402A Supervise on-site operations 

The above units provide a learning pathway towards 
a nationally recognised BSB40812 Certifi cate IV in 
Frontline Management qualifi cation (refer to page 13). 

CERTIFICATION 
On successful completion of the course, a statement of 
attainment will be issued for the units of competency 
outlined above. 


2 days 


8.00am to 4.00pm 


$690 (including GST on catering) 

Jan 15-16 May 14-15 Sep 17-18 
Feb 19-20 Jun 18-19 Oct 22-23 
Mar 19-20 Jul 16-17 Nov 19-20 
Apr 16-17 Aug 20-21 Dec 10-11 

Light lunch, morning and afternoon tea 
included. Construction (non-mining) related 
employers and individuals may be eligible to 
receive CTF funding for this course. Please 
contact AVELING for more information. 

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Supervision and Frontline Management 
Success as a Manager or team leader is heavily 
infl uenced by how well your team operates and what 
kind of results they achieve. Is your team able to 
solve problems? Can they resolve confl ict? Are they 
enthusiastic and motivated to do their best? Do they 
work well together? 
This three-day workshop uses the TORI Team Building 
Model to help you develop your team into a high 
performing unit. 
WHO WILL BENEFIT 
Anyone who needs to develop their team leadership 
skills and unleash the talent of their individual team 
members. 
LEARNING OUTCOMES 
• Identify diff erent types of teams 
• Build teamwork by recognising and tapping into the 
12 characteristics of an eff ective team 
• Promote trust and rapport by exploring your team 
player style and how it impacts group dynamics 
• Recognise the key elements that move a team from 
involvement to empowerment and how to give these 
elements to your team 
• Develop strategies for dealing with team confl ict and 
common problems 
• Understand how action planning and analysis tools 
can help your team perform better 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
3 days 
8.30am to 4.00pm 
$780 (plus GST) 
May 21-23 Aug 20-22 Nov 5-7 
Light lunch, morning and afternoon tea 
included. 
Time is money, the saying goes, and lots of it gets lost 
in disorganization and disruption. We also deal with a 
constant barrage of technology, people, and tasks that 
can contribute to that disorganization. Many people 
fi nd that they fl it from one task to another, trying to get 
everything done. 
In this one-day workshop, you will learn how to make 
the most of your time by getting a grip on your workfl ow 
and offi ce space, using your planner eff ectively, and 
delegating some of your work to other people. 
WHO WILL BENEFIT 
Anyone who needs to better manage their time at work. 
LEARNING OUTCOMES 
• Better organise yourself and your workspace for 
peak effi ciency. 
• Understand the importance of, and the most useful 
techniques for, setting and achieving goals. 
• Identify the right things to be doing and develop plans 
for doing them. 
• Learn what to delegate and how to delegate well 
• Take control of things that can derail your workplace 
productivity 
CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. 
CUSTOMISED TRAINING 
If you have a group of participants, the course can be 
presented at your workplace using customised sitebased 
examples. 
1 day 
8.30am to 4.00pm 
$390 (plus GST) 
Mar 5 Jun 3 Sep 3 
Light lunch, morning and afternoon tea included. 
TEAM BUILDING: DEVELOPING 
HIGH PERFORMANCE TEAMS 
TIME 
MANAGEMENT NEW 
COURSE 
NEW 
COURSE

TRAINER 
SKILL SET 



This course provides the skills and knowledge to 
effectively communicate and deliver training material 
to groups and individuals in the workplace. 

WHO WILL BENEFIT 
Those who conduct small group and one-on-one 
training or are required to develop presentation 
materials for the workplace. 

LEARNING OUTCOMES 
• Understand the fundamentals of learning 
• Facilitate individual and work-based learning 
• Develop eff ective presentations 
UNITS OF COMPETENCY / LEARNING PATHWAY 
TAEDEL401A Plan, organise and deliver group- 
based learning 
TAEDEL402A Plan, organise and facilitate learning 
in the workplace 
TAEDEL301A Provide work skill instruction 
BSBCMM401A Make a presentation 

The above units provide a learning pathway towards 
a nationally recognised TAE40110 Certifi cate IV in 
Training and Assessment qualifi cation (refer to page 14). 

CERTIFICATION 

A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the units of competency 
outlined above. 

PREREQUISITES 

Participants are required to have sound language, 
literacy and numeracy and computer skills. 


4 days 


8.30am to 4.30pm 


$1080 (including GST on catering) 


Jan 20-23 May 19-22 Sep 15-18 
Mar 17-20 Jul 21-24 Nov 17-20 

Light lunch, morning and afternoon tea 
included. 

UNDERTAKE 
PROJECT WORK 


This course is designed to provide participants with 
a practical understanding of the key components of 
undertaking project work. 

The aim of working on a project is to bring about the 
successful completion of a specifi c goal or objective. In 
this course participants will examine the various aspects 
of successful project management including planning, 
organising, securing and managing resources in order to 
achieve the desired outcome. 

WHO WILL BENEFIT 
Anyone who manages, leads or is a member of a 
project team. 

LEARNING OUTCOMES 
• Access project scope including project objectives 
and standards 
• Plan and manage project resources 
• Plan and manage project risk including project controls 
• Plan and manage project timelines and schedules 
using Gantt (bar) Charts and schedules 
• Monitor and deal with project progress, changes/ 
variations 
• Closeout and report on the project to clients, 
management and stakeholders 
UNIT OF COMPETENCY / LEARNING PATHWAY 
BSBPMG522A Undertake Project Work 

The above unit provides a learning pathway towards 
a nationally recognised BSB51107 Diploma of 
Management qualifi cation (refer to page 15). 

CERTIFICATION 
A certifi cate of participation will be issued at the end of 
the course. On successful completion of the workplace 
assignment and related activities, a statement of 
attainment will be issued for the unit of competency 
outlined above. 


1 day 


8.30am to 4.00pm 


$450 (including GST on catering) 


Apr 15 Aug 12 
Jun 10 Oct 14 

Light lunch, morning and afternoon tea 
included. 

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AVELING 
This upgrade course is designed for trainers and 
assessors who have completed the previous TAA40104 
training and assessment qualifi cation and wish 
to upgrade through a process of recognition of 
prior learning. 
Many organisations now require trainers and assessors 
to continue their development in this area. AVELING’s 
Upgrade to TAE40110 two-day course simplifi es the 
RPL process and includes the new Language, Literacy 
and Numeracy unit of competence. 
WHO WILL BENEFIT 
Participants who have completed the TAA40104 
Certifi cate IV in Training and Assessment and wish to 
upgrade to the new qualifi cation. 
LEARNING OUTCOMES 
The course provides participants the opportunity to 
demonstrate their knowledge and skills and receive 
updated information on the following: 
• New trainer requirements 
• Refresher of all aspects of developing training and 
assessment materials 
• Overview of the current status of the Vocational 
Education and Training (VET) sector 
• Current best practice approaches 
PREREQUISITES 
Evidence of the previous qualifi cation is required on or 
before attending the course. 
QUALIFICATION STRUCTURE 
The qualifi cation is delivered over two days and 
consists of the following 10 units of competency. 
TAEASS401B Plan assessment activities and 
processes 
TAEASS402B Assess competence 
TAEASS403B Participate in assessment validation 
TAEDES401A Design and develop learning 
programs 
TAEDES402A Use training packages and accredited 
courses to meet client needs 
TAEDEL401A Plan, organise and deliver groupbased 
learning 
TAEDEL402A Plan, organise and facilitate learning 
in the workplace 
TAEDEL301A Provide work skill instruction 
BSBCMM401A Make a presentation 
TAELLN411 Address adult language, literacy and 
numeracy skills 
CERTIFICATION 
Participants with a nationally recognised TAA40104 
Certifi cate IV in Training and Assessment will be issued 
a TAE40110 Certifi cate IV in Training and Assessment 
qualifi cation on successful completion of the course. 
2 days 
8.30am to 4.00pm 
$750 (including GST on catering) 
Jan 30-31 
Mar 27-28 
May 29-30 
Sep 25-26 
Light lunch, morning and afternoon tea 
included. 
UPGRADE TO CERTIFICATE IV 
IN TRAINING AND ASSESSMENT TAE40110 
IN-COMPANY TRAINING 
We can modify and adjust our existing content 
to match your organisational environment. 
In-Company training can also be delivered at 
one of AVELING’s purpose built training centres 
or at your choice of location. 
BENEFITS OF IN-COMPANY TRAINING 
• Receive quality instruction from AVELING 
trainers 
at the location of your choice 
• Customise courses when required 
• Transfer skills quickly to your entire team 
• Save on travel and training costs 
Contact AVELING on +61 8 9379 9999 
or incompany@aveling.com.au 
One of the team will work with you to fi nd a 
training solution best suited to your company. 
DID YOU KNOW?

OUR TRAINING CENTRES OUR TRAINING CENTRES 
We have dedicated training centres designed to provide a 
comfortable, professional learning environment free from 
distractions and interruptions. 

JANDAKOT CENTRE 

Our purpose-built state of the art Jandakot Centre was 
completed in 2013. The facility includes 15 training rooms, 
a large cafeteria and free parking for 250 vehicles. 


BASSENDEAN CENTRE 

This Centre, close to the Perth Domestic Airport and a 
short drive from the Perth CBD, has 6 training rooms of 
various sizes and a commercial kitchen. There’s free 
on-site parking with 110 bays. 

ROOM HIRE AVAILABLE 

Are you organising a training session, a meeting or a 
focus group? AVELING can offer you an impressive 
range of state of the art options. Our rooms can 
cater from ten to one hundred participants with 
various extras available. 


EACH ROOM HAS: 
• Roof mounted data projector 
• Ceramic white board 
• Drop down screen 
• Laptop input 
• Individual air conditioning control 
• Free wireless connectivity 
• Comfortable furniture 
OUR FACILITIES INCLUDE: 
• Free on-site parking 
• Reception facilities 
• Al fresco dining area 
• Catering options, tailored to suit your 
requirements 
67 


Telephone +61 8 9379 9999 


HOW TO FIND US 

T: +61 8 9379 9999 
F: +61 8 9379 9888 
E: training@aveling.com.au 
aveling.com.au 

Head Offi ce Jandakot 

33 Hanwell Way 6 Orion Road 
Bassendean WA 6054 Jandakot WA 6163 


W A L TER RD EA ST 
T ONKIN HWY 
COLLIER RD 
GUILDFORD RD 
BROADWAY 
KWINANA FWY 
ROE HWYFARRINGTON RD 
KARELAVE 
ORION RD 
JANDAKOT AIRPORT 


T: +61 8 6210 8200 
www.ambition.com.au 


 davido.extraxim@gmail.com