Maggie Chessall MChessall@nhs.net
Sue Fogarty susan.fogarty@nhs.net
6
Carron Pygott Carron.Pygott@cwp.nhs.uk
CWP Safeguarding@cwp.nhs.uk
Kathryn Hayes Kathryn.hayes@nhs.uk
Amanda McDonough amandamcdonough@nhs.net
Ann Marie Nobes AnnMarie.Nobes@wirral.nhs.uk
Kathryn Hayes kathryn.hayes@nhs.net
Probation Staff: Mary Kelly mary.kelly@merseyside.probation.gsi.gov.uk
mail: stevewithington@wirral.gov.uk
rachael.geake@avon-somerset.probation.gsi.gov.uk
OBJECTIVE 1: PREVENTING HOMELESSNESS
Ref.
Priority & Action
Milestones/Outcomes
Lead/
Resources
Partners
Target
Update
1.1a
Record and increase the number of cases of homelessness we prevent through home visits and other interventions
Continuation in reduction of homelessness
Target set annually and reported via Covalent under NPHOT5
Housing Options Manager (HOM)/CLG
All Partners
Ongoing
Monitored Quarterly
Actual for 2012/13 = 709, 117 cases up on the previous year.
1.1d
Health check on services to ensure “Fit for purpose”
Benchmark against P1E and
Service improvements
HOM/In-house, County Homeless Group,
All Partners
Ongoing
All areas completed 2009/10 but
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county homeless group
Analysis of demand/client groups
Review all areas
Front line analysis
Review all literature
Website review
Housemark
OSS
HOM/In-house
Ongoing
remains ongoing
Recent corporate changes have been made to the site.
Floating/Tenancy Support /Supported Accommodation
1.3b
Maximise use of DHP for eligible claimants from Housing Benefit
SPOC and internal agreements
Prevention of homelessness in cases of rent arrears
HOM/HB
Housing Benefits
Ongoing
Contact made with SPOC – procedure set
1.3c
Strengthen partnership with CAN to provide tenancy support and supported housing to those affected by drug/alcohol misuse including a move on protocol
Minimise evictions from accommodation due to drug/alcohol misuse
HOM/In-house
CAN
Ongoing
Protocol in place
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1.3d
Support implementation of PHaSE project
Supported housing for clients on Tier 2 recovery programme
Establish working protocol
Prevent homelessness for clients leaving rehabilitation and support move on to independent living
HOM/DAAT/CAN/Orbit
DAAT
SP
Treatment Provider
Completed and ongoing
5 properties/
6 month to 2 year stay with move on protocol
1.3e
Strengthen partnership with Eden Park to provide supported housing to young mothers/families, pregnant and or with children including a move on protocol
Prevent homelessness for young pregnant mothers/families with support needs
HOM/In-house
Eden Park
LHA
Ongoing
Protocol in place
1.3g
Strengthen partnership with Corby Borough Council owned supported housing
and Dispersed Hostels
Relieve homelessness for all residents
HOM/CBC Support Services
Support Services
Ongoing
Ongoing
1.3h
Review protocol with Bridgewood Hostel, Northamptonshire for ex-offenders
Prevent homelessness for bail hostel residents and support move on to independent living
HOM/MAPPA Working Party
Probation
NBC
MAPPA
Ongoing
Completed March 2010
Mediation
1.4b
Mediation with families/friends
Prevent homelessness due to
HOM/In-house
Housing
Ongoing
All training of
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in dispute
family/friend evictions
Options Team
staff completed January 2010, Mediation completed when required
1.4c
Engage in family mediation to assist in residents of institutions to return to the family home
Prevent homelessness for ex-offenders, hospital discharges and care leavers
HOM/In-house
Probation
Prison Resettlement Teams
Hospitals
Social Services
Ongoing
Tool in place and ongoing
Home Visits
1.4d
Home visit all RSL tenants at risk of losing their home for breach of tenancy
Prevent evictions from RSL properties
HOM/RSL Partnership Working Group
All RSL’s
Ongoing
In place from April 2010
1.4e
Home visit all cases involving family/friend relationship breakdowns
Prevent homelessness due to family/friend evictions
HOM/In-house
Housing Options Team
Ongoing
In place from April 2010
1.4f
Home visit all LA tenants at risk of losing their home for breach of tenancy
Reduce evictions from LA properties
HOM/In-house
Landlord Services
Ongoing
In place from April 2010
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1.4g
Home visit all private sector tenants at risk of losing their home for breach of tenancy
Prevent homelessness for to private sector evictions
HOM/In-house
Landlords Forum/
Accredited landlords
Ongoing
In place from 2010
Spend to Save/ Rent Deposit Scheme/Prevention Grants
1.5a
Create and run Deposit Bond Scheme
Prevent homelessness and provide a viable housing options to intentionally homeless
HOM/In-house
HOTL/DBO
Ongoing
Running since July 2010
1.5b
Review proposal for debt counselling and court desk
Prevent homelessness due to financial difficulties
HOM/In-house
Welfare Rights
Ongoing
Reviewed annually
1.5e
Develop grant principles for the new Repossession Fund awarded for 2009/10 (28,500)
Prevent homelessness to those in financial difficulties and at risk of being repossessed
HOM/CLG
Housing Options Team
CLG
Ongoing
Completed December 2009
OBJECTIVE 2 : TACKLING THE WIDER CAUSES AND SYMPTOMS OF HOMELESS
Ref.
Priority & Action
Milestones/Outcomes
Lead/
Resources
Partners
Target
Update
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Worklessness - education, employment skills and school outreach
2.1b
Creating a directory of services and giving it to all relevant organisations and schools to ensure services are promoted
Educate on the effects of homelessness and how to prevent it – aimed at young persons, institutionalised and vulnerable adults
HOM
Job Centre Plus
Housing Benefit
Tresham
Volunteer Bureau
Connexions
YOT
Probation
Social Services
Others
August 2013
Training Stakeholders/Staff
2.3a
Utilise the HOFG to train stakeholders on homelessness prevention, the options available and how we administer applications. In the form of shadow training which is done on an ad-hoc basis as and when staff can fit in to their schedules and new staff arrive
Partners empowered to pass on up to date information about our Housing Options Service and all options available to prevent homelessness
HOM/In-house
All partners
Ongoing
Next training to be targeted to Allocations Policy 2013
Refresher every 2 years
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OBJECTIVE 3: PROVIDING SUPPORT FOR VULNERABLE PEOPLE
Ref.
Priority & Action
Milestones/Outcomes
Lead/
Resources
Partners
Target
Update
3.1b
Devise supporting information form to assist HB in deciding if LHA can be paid directly to landlord
Streamline process and assist HB in decision making. Assist vulnerable clients maintain their tenancies
HOM/In-house
CBC Housing Benefits
Ongoing
In place
3.1c
Introduce advocates in line with CBL to reach vulnerable client groups
Ensure equal access to the scheme
HOM/In-house
All partners
Ongoing
Training and procedures provided during the implementation of CBL – this is in place and ongoing for new advocates
Equalities & Diversity
3.3a
Customer insight. Measure the demand across diverse ethnic minority community
Equal impact of Housing Options and prevention of homelessness regardless of
HOM/In-house
Corby Community Partnership
Ongoing
Reports have been set up to be pulled of as
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groups for housing options. Ascertain high concentration areas for different needs/languages when communicating
ethnicity
and when required
3.3b
Monitor and assess the number of rough sleepers within the Borough on a yearly basis. Ascertain need for a rough sleepers count
To ensure that rough sleepers can receive help and support from the Housing Options Team
HOM/In-house
Community Safety
Ongoing
Monitored to ensure level is below 10. Reporting in place with Community Safety and agencies.
Offenders & Ex-Offenders
3.4c
Support Catch 22 with housing options for all supported housing residents
Assist in preventing homelessness for prolific offenders temporary housed in Catch 22 accommodation
HOM/In-house
Catch 22
Ongoing
Protocol in place
Mental Health
3.6a
Identify the current provision
Prevent homelessness through
HOM/In-house
Mental Health
Ongoing
Ongoing
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and identify existing gaps for supported housing for those with mental health issues
access to supported housing
Team
Care Leavers
3.7a
Participate in the Young Persons protocol with Social, Care & Health
Comprehensive countrywide protocol for dealing with 16/17 year olds and care leavers.
Maximise housing options for this group and ensure good partnership working
HOM/County Homeless Operational Group
Social, Care & Health
Supporting People
Midland Heart
Eden Park
Ongoing
In place and annually reviewed
OBJECTIVE 4: DEVELOP PARTNERSHIP WORKING
Ref.
Priority & Action
Milestones/Outcome
Lead/
Resources
Partners
Target
Update
4.1d
Joint working with Social Care & Health to assist intentionally homeless families
Streamlined processes with proactive work to prevent intentionally homeless families from leaving temporary
HOM/In-house
Social Care & Health
Ongoing
In place
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accommodation with no move on accommodation
4.1e
Joint working with Job Centre Plus in applying for Community Care Grants/Rent in Advance
Streamlined processes to assist homeless households move on
HOM/DWP
Job Centre Plus
Ongoing
Ongoing
OBJECTIVE 5: PROVIDE MORE SETTLED HOMES
Ref.
Priority & Action
Milestones/Outcomes
Lead/
Resources
Partners
Target
Update
5.1a
Maintain a low number of households in temporary accommodation. Target is 50% reduction from 2004 by 2010
Provide temporary accommodation for homeless household and support move on to settled homes
HOM/In-house, CLG
Landlord Services
Support Services
Ongoing
In place
5.1b
Participate in Landlords Forum and establish an
Strong working partnership with the private sector and enhance
HOM/In-house
Landlords Forum
Dec 2013
EQ still accredits
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Accredited Landlords Scheme to incorporate Choice Based Lettings and the Rent Deposit Scheme (Good landlord directory)
housing options by increasing landlords using RDS and CBL schemes
CAN
landlords but a formal process will follow from the Localism Agenda changes to Homeless duty
5.1d
Devise protocol with Environmental Quality to provide comprehensive service to deal with threats of homelessness due to disrepair within the private sector
Take action against landlords for disrepair
Assist in banding/pointing applications for the housing list awarding priority where necessary to prevent homelessness
Senior Environmental Health Officer/In-house
Environmental Quality
Ongoing
In place
5.1e
Establish accredited HMO Directory
Assist in the prevention of homelessness for non-statutory homeless and those unsuccessful in obtaining a high deposit
HOM/In-house
Environmental Quality
Dec 2013
5.1f
Ensure sufficient “move on” from supported housing schemes. Conduct MOPP
(Move on Plans Protocol)
Increased levels of successful move-on from supported housing schemes
HOM/Midland Heart/In-house
Midland Heart
CBC Support Services
Eden Park
CAN
Ongoing
Done
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5.1g
Analyse applicants on adaptations waiting list to promote transfer to currently adapted property which are low demand.
Prevent homelessness where a property becomes unsuitable due to disabilities
HOM/In-house
Technical Services
Occupational Health
Ongoing
This is still happening but is currently being reviewed in line with Localism Act’s effects
OBJECTIVE 6: CONTINUOUS SERVICE IMPROVEMENT
Ref.
Priority & Action
Milestones/Outcomes
Lead/
Resources
Partners
Target
Update
6.1a
Implement a sub-regional CBL scheme
To empower the customer in choosing their property and reduce refusals
CBL Project Worker/Housing Consortium/HRA
KBC
BC of W
Ongoing
Done Launched Nov 2010
6.1c
Introduce advice surgeries, awareness days, road shows, presentations, local community days
Increase awareness to housing options and prevention of homelessness and feedback how well we are doing
HOM/In-house
All partners
Ongoing
Most recent days were on the Housing Register and allocations policy changes as a result of Localism
6.1d
Carry out customer surveys for Housing Options. To
Test the quality of service, improve performance where
HOM/In-house
All partners
Ongoing
HOT survey Sept 09
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include working practices, satisfaction and quality assessments
appropriate, customer involvement and keeping the customers informed
User group March 2010
6.1e
Convene 2 service user Focus Groups on the quality of services
Temporary accommodation residents
Socially excluded groups
Quality testing of services to implement improvements where identified
HOM/In-house
All partners
Ongoing
6.1j
Produce “Housing Options Pack” to incorporate, leaflets, access information, feedback information to customers relating to performance and survey forms
One pack to suit all diverse client groups ensuring feedback and customer involvement
HOM/CLG
All partners
Ongoing
Available now reviewed annually
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Other Ideas to be developed:
Private Sector Leasing (PSL) scheme: PSL is a way for councils and housing associations to increase their pool of housing stock by taking on private rental properties. Why? Quite simply there is a massive need for social housing, and, with the financial downturn resulting in fewer new homes being built, pressure on the housing waiting list is building. PSL housing fulfils a slightly different role to the council-owned stock, as it is used for people in critical need who have presented themselves to the council as homeless.
In line with the Localism Act 2011, CBC will look into this tool as an option to resolve / prevent homelessness by December 2013.
The Communities and Local Government (CLG) have awarded Northamptonshire £240,000 to resolve / prevent street homelessness and non-statutory Homeless persons. The funding has been awarded through Northants Borough Council to lead on work with all Local Authorities within the County in developing options / ideas for the funding. This is a one off payment and therefore ideas must be sustainable. Ideas discussed so far are:
1. Social Lettings agency (similar to an estate agency but run for and on behalf of the borough councils for homeless persons
2. Night Stop – Crash pad in each local Authority for immediate homeless use
3. Out reach work – talking to homeless people direct to learn of issues and use to try and resolve
There is no time line but the spending of this fund will be reported to direct and monitored by the CLG
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CORBY BOROUGH COUNCIL Page 20 of 44
GLOSSARY
BC of W
Borough Council of Wellingborough
CBL
Choice Based Lettings
CLG
Communities & Local Government
CBC
Corby Borough Council
CKDA
Corby Kettering Domestic Abuse
CAN
Counsel on Addiction in Northamptonshire
CSE
Customer Service Excellence
DHP
Discretionary Housing Payment
DA
Domestic Abuse
DAAT
Drug & Alcohol Action Team
HOFG
Homeless Operational Focus Group
HMS
Homeowners Mortgage Support
HMO
House in Multiple Occupation
HB
Housing Benefit
HOTL
Housing Options Team Leader
HRA
Housing Revenue Account
KBC
Kettering Borough Council
KGH
Kettering General Hospital
LHA
Leicester Housing Association
LAA
Local Area Agreement
LA
Local Authority
MRS
Mortgage Rescue Scheme
MOPP
Move On Plans Protocol
MAPPA
Multi-agency Public Protection Arrangements
NCDV
National Centre for Domestic Violence
NHAS
National Homelessness Advice Service
NBC
Northampton Borough Council
NorDAF
Northamptonshire Domestic Abuse Forum
NI
National Indicators
NPHOT
Neighbourhood Pride Housing Options Team
OSS
One Stop Shop
PHaSE
Positive Housing and Support Environments
P1E
Central Government Performance Indicators – Electronic version
RSL
Registered Social Landlord
RDS
Rent Deposit Scheme
SPOC
Single Point of Contact
SSAFA
Soldiers, Sailors, Airmen and Families Association
SMI
Support for Mortgage Interest
SP
Supporting People
CORBY INTERIM HOMELESS STRATEGY 2012 – 2013
CORBY BOROUGH COUNCIL Page 21 of 44
We Need Your Help
Although this strategy is intended to be short term it is nonetheless a working document that will help us to capture comment, feedback and new ideas from our service users and partners. Therefore please use the short form below to express your thoughts on what we are doing, how we are doing it and what you think we could be doing better or in addition to what we are doing currently.
Generally
Customer Journey / Experience
Please give your thoughts on what we are doing (you can use the table from page 6 through to 19 to pick out specific tasks if you wish)?
If you are or were a customer of the Housing Options team and have gone though the homeless journey with us, could you please say what that journey was like?
Please give your thoughts on how we are doing using the same table?
How were you treated by the officer(s) dealing with your case?
Do you have any ideas on what we can do better or in addition to what we are already doing?
Did we help you to resolve your situation satisfactorily?
Is there anything we are doing that you think we should NOT be doing? And if so, why?
Is there anything we can improve upon to make future customer journeys a more satisfying experience?
If you would like a response to your enquiries / comments please complete your name and contact details below:
Name: _________________________________ Address: __________________________________________________
Telephone Number: ______________________ Email: ____________________________________________________
CORBY INTERIM HOMELESS STRATEGY 2012 – 2013
CORBY BOROUGH COUNCIL Page 22 of 44
Thank you for taking the time to complete this form, if you would like feedback or are interested in becoming part of our Homeless Service Improvement Group, please ensure you have completed the contact details section and we will respond to you with in 10 days of receipt.
Thank you also for taking the time to read this strategy, your opinions and thoughts about our services are both appreciated and used to help inform the future direction and shape of our services. Should you wish to contact the team for any reason, you can do so by:
Email: housing.options@corby.gov.uk
Telephone: 01536 464629 /31
Address: Housing Options Team
One Stop Shop
George Street
Corby
Northants
NN17 1QB
You can also visit our website at www.corby.gov.uk
Kind regards
Jacqui Page Samantha Dickson
Housing Strategy Manager Housing Options Manager
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CORBY BOROUGH COUNCIL Page 23 of 44
APPENDIX A: Contact Sheet, Directory and Terms of Reference of the Homeless Operational Focus Group:
HOMELESS FOCUS GROUP
Contact Sheet
Name
Work Place
Address
Email
Telephone
Sam Dickson
CBC Housing Options Manager
Deene House
New Post Office Square, Corby Northants,
NN17 1GD
Samantha.dickson@corby.gov.uk
01536 464617
Jenny Johnson
CBC Housing Options Advisor
Deene House
New Post Office Square, Corby, Northants, NN17 1GD
Jenny.johnson@corby.gov.uk
01536 464017
Wilkie
Youth Offending Team
73 London Road Kettering
NN15 7PG
GAWilkinson@northamptonshire.gov.uk
01536 533800
07912 774907
Claire Tanser
Connexions
2nd Floor Chisholme House, 9 Queens Square, Corby, Northants, NN17 1PD
ctanser@connexions-northamptonshire.org.uk
01536 275860
Lorinda Lonnie
Corby/ Kettering Family Resource Centre (Social Services)
Gainsborough Road, Corby,
Northants
NN18 0QP
llonie@northamptonshire.gov.uk
01536 275830
Carole Jones
CAN
CAN
CAN
The Maple Centre
PO Box 5164
Northampton
Tenancy Support Worker
Rent Deposit Worker
carole.jones@can.org.uk
01604 250678
Fax: 01604 627024
07976240365
01536 201973
01536 201973
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CORBY BOROUGH COUNCIL Page 24 of 44
CAN
Prison Services Worker
07977480463
Gerrie Murphy &
Meriel White
Corby Mental Health Team – The Bungalow
Hazelwood Bungalow, Forest Gate Road, Corby, Northants
gerrie.murphy@nht.northants.nhs.uk
meriel.white@nht.northants.nhs.uk
01536 205225
Linda Grant
Sunflower Centre
Northern Sunflower Centre, c/o the Volunteer Bureaux The TA Building Elizabeth Street Corby, Northants NN17 1PN
linda.grant@northants.pnn.police.uk
01536 204691
Suzanne Wilson
CBC Housing Register administrator
Deene House
New Post Office Square, Corby Northants,
NN17 1GD
suzanne.wilson@corby.gov.uk
01536 464630
Alison Street
Pen Green Children & Family Centre
Pen Green Centre
Pen Green Lane
Corby, Northants
astreet@northamptonshire.gov.uk
NO LONGER WORKS THERE
01536 400068
Debbie Egan CX
Karen Hayes
Financial Capability Tutor
Corby Borough Welfare Rights Advisory Bureaux
Corby Borough Welfare Rights Advice Bureau,
Deene House,
New Post Office Square,
Corby,
NN17 1GD
Manager@corby.cabnet.org,uk
01536 265501
Fax: 01536 400449
Private Number: 01536 403804
Lynne Wilson
Regional CAB+WR Social Policy Co-ordinator
01536 260360 or 265501
Sarah Mills
Off the Hook/the Poppy Project
Service
Stuart Rd Clinic, Stuart Road, Corby, Northants, NN17
MAIL ONLY
offthehook@btconnect.com
www.offthehooknorthampton.net
07944071418
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CORBY BOROUGH COUNCIL Page 25 of 44
Sharon Palmer
Involvement Worker
80 James Watt Ave
Corby
NN17 1BX
palmersharon25@aol.com
07726909839
Helene Vancliffe
Manager Shelter
Milton Keynes Housing Aid Centre, The Food Centre, 793 Avebury Boulevard, Central Milton Keynes, MK9 3JT
helenev@shelter.org.uk
mkeynes@shelter.org.uk www.shelter.org.uk
0844 5151876
Fax: 0844 515 2926
Janice
Crane
The Safe Haven (Crisis Service)
Dorking House
82 Dorking Walk
Corby, Northants
NN18 9JS
safehaven@ntlworld.com
Janice.davis1@ntlworld.com
01536 461414
07813003898
Rachel Wilson
Accommodation Concern
Kettering
1a Headlands
NN15 7ER
Corby
1b Ryder Court
wilsonrach@btconnect.com
01536 416560
Beth Hatrick
FORTAC
58 Llewellyn Walk
Corby
None
None
Fiona Anderson
MIND
18 Argyll Street
Corby
Northants
NN17 1RU
corbymind@yahoo.co.uk
01536 267280
May Barclay Development Worker
Sue Mills
Accommodati
on Project - Corby
Corby Voluntary & Community Services Ltd
The Old TA Building
Elizabeth Street
Corby
Northants
NN17 1PN
may@corbyvcs.plus.com
karonphillips@btconnect.com
All info to be sent care of May Barclay
01536 267873
01536 267884
Karon Phillips
Corby Community Partnerships
The Old TA Building
Elizabeth Street
Corby
karonphillips@btconnect.com
01536 263946
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CORBY BOROUGH COUNCIL Page 26 of 44
Northants
NN17 1PN
Christine Kellerman
Contract Monitoring Officer
Northamptonshire SP
PO Box 225
John Dryden House
Northampton
NN4 7BR
CKellerman@northamptonshire.gov.uk
NO LONGER WORKS THERE
01604 236413
Fax: 01604 236445
Frank Gibson
Salvation Army
Cottingham Road, Corby, Northants, NN17 1SY
01536 262483
Phil Thorne
Nikki Hives
Catch 22
Catch 22
24-26 Rockingham Road
Kettering
Northants
philthorne@btconnect.com
nikkihivescatch22@btconnect.com
01536 411390
Landlord Contact Details
Name
Workplace
Address
Email
Telephone
Cath Maglone, Landlord Services Manager
Corby Borough Council, Neighbourhood Pride, Housing Services
Deene House, New Post Office Square, Corby, Northants, NN17 1GD
cath.maglone@corby.gov.uk
01536 463174
Alan Moorehead
Corby Borough Council,
Bridge Court, Rockingham Rd, Corby
Alan.moorehead@corby.gov.uk
01536 400900
Barbara Baldwin
Orbit Heart of England Housing Association
barbara.baldwin@orbit.org.uk
Lee Hopton
Homelessness Services Manager
BPHA
leeh@bpha.org.uk
01234 221210
Fax: 01234 221229
Zoe Hall, Senior Project Worker
Eden Park (LHA)
Eden Park
Elizabeth Street
Zoe.Hall@lha-asra.org.uk
(01536) 204315
Fax 01536 206421
CORBY INTERIM HOMELESS STRATEGY 2012 – 2013
CORBY BOROUGH COUNCIL Page 27 of 44
Corby
Northants
NN17 1SP
Simon Marks, Strategic Housing Manager (South Midlands)
Metropolitan Housing Trust
simon.marks@mht.co.uk
07824408826
Beverly.Trodman@northamptonshire.probation.gsi.gov.uk
She is the PA to Mary Gearney
Director of Interventions, Partnership and Community
Northamptonshire Probation Trust
Walter Tull House
43 - 47 Bridge Street
Northampton, NN1 1NS. Tel: 01604 - 658083
CORBY INTERIM HOMELESS STRATEGY 2012 – 2013
CORBY BOROUGH COUNCIL Page 28 of 44
HOMELESS OPERATIONAL FOCUS GROUP
DIRECTORY OF MEMBER ORGANISATIONS
CORBY BOROUGH COUNCIL – HOUSING OPTIONS TEAM
The Corby Cube,
Parkland Gateway,
George Street,
Corby,
Northants,
NN17 1QG
Samantha Dickson, Housing Options Manager 01536 464617 samantha.dickson@corby.gov.uk
Jenny Johnson, Housing Options Advisor 01536 464017 jenny.johnson@corby.gov.uk
Carrie Partridge, Housing Options Advisor 01536 464626 carrie.partridge@corby.gov.uk
Eirwen Phipps, Housing Options Advisor 01536 464628 eirwen.phipps@corby.gov.uk
Andrea McGilway, Housing Options Advisor 01536 464612 Andrea.mcgilway@corby.gov.uk
Carley Martin, Housing Options Advisor 01536 464626 carley.martin@corby.gov.uk
Suzanne Wilson, Housing Register Administrator 01536 464623 suzanne.wilson@corby.gov.uk
Sandra Dolby, Housing Register Administrator 01536 464624 sandra.dolby@corby.gov.uk
Aaron O'Sullivan, Housing Options Clerical Assistant 01536 464631 aaron.o’sullivan@corby.gov.uk
Rebecca Hodgkins, Housing Options Clerical Assistant 01536 464629 Rebecca.hodgkins@corby.gov.uk
Claire Morrissey, Rent Deposit Officer 01536 464017 Claire.morrissey@corby.gov.uk
Fax: 01536 464667
Opening Hours: 8:40am till 5:00pm – Monday to Friday
The Housing Options Team is responsible for 4 areas within Corby Borough Council (CBC), they are as follows:
Housing Advice: We provide advice about housing options in the Borough, including Council Housing, Housing Associations and Private Lettings. We also provide advice on Housing Applications to individuals making enquiries, including those looking for
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transfers or mutual exchanges. The Housing Register does not prevent anyone (regardless of tenure or location within the UK) from joining the waiting list. The Housing Allocations & Lettings Policy is used to assess applicants’ circumstances.
Homeless: The service is about giving advice on all aspects of housing within Corby and the surrounding villages. Our aim is to personally provide advice and assistance in the short term but to ensure tailored support is achievable in the long term. Our primary client group is Homeless Families with support needs. Our secondary client group is Single Homeless with support needs. There are no restrictions placed upon age range, ethnic or culturally specific groups and/or household types. Any exclusion would be determined on a case by case basis and in line with current legislation, policies and procedures. We provide advice and assistance and the intention of this is to resolve any housing problem, including homelessness and the prevention of it.
Homeless Applicants are assessed by the team using the Homeless Legislation 2002 and the Code of Guidance. Applicants are assessed under 5 criteria, they are: 1.Eligibility, 2.Actual Homeless or threatened within 28 days, 3.Priority Need, 4.Local Connection & 5.Intentionality. If an applicant is accepted and not intentionally homeless under the legislation then they would secure temporary accommodation for them, whilst waiting for a more permanent solution. If there were no priority need then advice will be given that would help the applicant find his or her own accommodation.
Temporary Accommodation: In order to provide our statutory duty and temporarily house homeless persons accepted under the Homeless Legislation, we have sole referral rights to CBC Run homeless supported temporary accommodation.
Jackie Martin, Supported Housing Manager: jacqueline.martin@corby.gov.uk
01536 400900
Bernie Charlton, Support Worker: bernie.charlton@corby.gov.uk,
01536 401799
Specialist Housing: The Housing Options Advisors respond to the needs of people with special requirements – frail elderly, chronically sick, people with severe medical problems, people with learning difficulties and people with physical difficulties, to give specialist advice.
Our primary client group is people with a Physical or Sensory disability of any age range. Our secondary client group is Frail Elderly, with an age range of 50 years and over. There are no restrictions placed upon age range, ethnic or culturally specific groups and/or household types. Any exclusion would be determined on a case by case basis and in line with current legislation, policies and procedures.
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Some of the Authority’s Housing is purpose built or adapted to suit tenants with a special need (disability). We ensure that our housing is utilised to its best capacity by allocating purpose built or adapted homes to applicants with the need for such accommodation. We also look at adaptations for existing tenants to enable them to remain in their homes.
Housing Register: The team maintains the Choice Based Keyways Housing Register, which is a web based sub-regional scheme between Corby, Kettering and Wellingborough. They assess applications for housing under this policy and advise entitlement and banding category, amending and updating as necessary. They write to applicants giving them directions as to what is needed to process their applications. All applications are reviewed on an annual basis. This section of the team also supplies nominations to the Empty Homes Team and Housing Associations upon request when there is a property to be let.
The team run many projects and protocols that are designed to enhance their working practices and enlist other organisations to assist with the resolve and prevention of homelessness.
CORBY BOROUGH CITIZENS ADVICE BUREAU
The Corby Cube,
Parkland Gateway,
George Street,
Corby,
Northants,
NN17 1QG
TEL: 01536 265501
E-MAIL: corbywras@btconnect.com
OPENING HOURS
Monday & Wed – drop-in sessions 10am-2pm
Tuesday, Thursday & Friday – appointments only 10am-2pm
Formerly Welfare Rights Advice Service, the above newly named organisation now offers the services of both Welfare rights and the Citizens Advice Bureau. Our objective is to promote the protection of health and the relief of poverty, sickness and distress and to ensure clients are aware of their rights and responsibilities. The Bureau provides advice, information and advocacy services on; welfare benefits, housing rights, social welfare issues, debt, employment, consumer, family & personal issues. We also offer a representation service for welfare benefit tribunals and also at County Court for clients with rent/mortgage arrears.
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The organisation employs a total of 8 part-time paid staff and relies on a team of 13 Volunteer Advisers.
We offer a five-day service as detailed above at our offices and in addition to this we offer a home visiting service for the elderly and disabled and a 24-hour answer phone.
NCC YOUTH OFFENDING TEAM – ACCOMMODATION TEAM
YOUTH OFFENDING TEAM (NORTH)
73 LONDON ROAD
KETTERING
NORTHANTS
NN15 7PQ
TEL: 01536 533800
FAX: 01536 533801
The team operates countywide and comprises of an Accommodation Officer and 4 Tenancy Support Workers.
SERVICES AVAILABLE
Services include direct provision of supported accommodation, both on site and floating support. The Tenancy Support Workers will work intensively to support the young people to enable them to keep to their terms of tenancy and also assist with the securing of benefits, education, training, employment, life skills and long term housing.
IN CORBY: The YOT has 2 different sets of lodgings to support and supervise young offenders. In the common of in Corby we also have a rent guarantee scheme available. Where it is considered in the best interests of the client we will look into supporting a move out of the town, and will facilitate this.
WHO IS ELIGIBLE: The lower age limit is 16.
The young person must be on a Court order to the YOT.
WHO DO I CONTACT?
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G A Alvarez-Wilkinson, Accommodation Co-ordinator
NCC YOT
73 London Road
Kettering
NN15 7PQ
Tel: 01536 533800
Fax: 01536 533801
Mobile: 07790698295
Email: gawilkinson@northamptonshire.gov.uk
SOCIAL CARE & HEALTH
Community Support Team
6 Canada Square
Corby
Northants
Mae Hayburn 07834678880
Stephanie Mills 07771835597
The Community Support Team works with 16-18 years olds in Corby, Kettering, and surrounding villages who are deemed to be vulnerable and homeless. The Team helps to provide accommodation for the young people. The Team signpost and support the young people to access relevant agencies. The Team also supports the young people with everyday life skills.
CAN COMMUNITY HOUSING - CORBY
CAN Corby,
43, High Street,
Corby
NN17 1UU
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Tel: 01536 201973 Fax: 01536 204199
Service Description
Offers a Tenancy Support Service to 13 clients within the Corby area. Bed spaces are split between two shared houses (one four bed house, one three bed house) and six flats.
Client group is 18+ with substance misuse issues. Service provision falls into the following main categories:
Addressing substance misuse referral to appropriate treatment sign-posting to appropriate services e.g. needle exchange/harm minimisation Tenancy Sustainment Independent Living Skills Money/Budgeting Building Social & Community networks Working to secure long-term housing
The service can also link in with all other CAN services e.g. Criminal Justice, Counselling, Young Persons Team etc.
Contact
Mark Byrne, Resettlement Service Manager, Corby Office: as above
Or
Maple Centre
Ash Street,
PO Box 5164
Northampton
NN1 3ZP
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Tel 01604 250678 Fax: 01604 627024
Mobile: 07970 975 078
Email: mark.byrne@can.org.uk
CONNEXIONS NORTHAMPTONSHIRE, CORBY
2nd Floor
Chisholm House
The Links
9 Queen Square
Corby
NN17 1PD
Email: samcorby@connexions-northamptonshire.org.uk
Telephone: 01536 275860
Fax: 01536 204911
Free phone: 0800 73 13 2 19
Web addresses: www.4you2.org.uk
www.connexions-northamptonshire.org.uk
www.connexions.gov.uk
Connexions Corby opening Hours: Monday - Friday 10am until 4pm
Connexions Northamptonshire is a service for young people aged 13-19 (and up to age 25 for young people with additional needs) in order to: bring out their full potential; help them to successfully move into adult life and enable them to get the most out of education, training and employment.
Connexions provide advice, guidance and support to young people on a range of issues including:
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Jobs and training - vacancies are displayed in Connexions Access Points. PA's can help with job search skills, application forms, interview skills, CVs and provide information on training opportunities.
Learning and choices - advice on choosing courses and training at school, college, university and work.
Free time - advice on local activities.
Health - information and referrals to local agencies regarding sexual health, drugs and alcohol, staying healthy.
Housing - information on housing or homelessness and referrals to local agencies.
Rights - provide information that can help young people to find out about the law, their rights and responsibilities.
Money - advice on managing money and benefits, plus benefit referrals for under 18's.
Travel and transport - information and advice on local services.
Connexions Personal Advisers are based in Connexions Access Points and some venues in the community such as Voluntary Sector and Youth Offending Teams. PA's also work in schools, colleges and other educational institutions.
SUNFLOWER CENTRE
Northern Sunflower Centre
Volunteer Bureau
Elizabeth Street
Corby
NN17 1PN
Tel: 01536 204691
Fax: 01536 204695
Email: info@sunflowercentre-northern.org
Opening Hours Monday-Friday 9.00am-5.00pm
Service Description
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The Sunflower Centre offers emotional support and practical advice to victims of domestic abuse in Corby & Kettering. Services are free, confidential and provided in a non-judgemental manner.
The team comprises of a Manager, Support workers, Office Administrator, Counsellor and Domestic Violence Police Officers.
We offer the following: Emotional and practical support; alarms, mobile phones and safety planning Information on other services Legal advice, criminal and civil Support for children
Contact
Referrals can be made from any agency including self referrals; they can be made by telephoning the office or by email.
NORTHAMPTONSHIRE SUPPORTING PEOPLE TEAM
Northamptonshire Supporting People Team
PO Box 225
John Dryden House
Northampton
NN4 7BR
Tel: 01604 237712
Fax: 01604 236445
Email: spteam@northamptonshire.gov.uk
Website: www.northamptonshire.gov.uk/housing
Service Description
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Supporting People is a programme which funds supported and sheltered housing, including hostels, refuges, shared housing and adult placements. It funds approximately 11,000 household units, including services for older people, homeless people, young people, people with mental health problems and people with learning disabilities.
The Five Year Strategy for Supporting People in Northamptonshire provides a short summary of priorities for the programme, and data about supply and needs. Much more detailed information about any client group covered in this document can be downloaded from our website, www.northamptonshire.gov.uk/housing, or sent on request from the address above.
Ian Hanton
Supporting People Manager
Northamptonshire Supporting People
PO Box 225
John Dryden House
Northampton
NN4 7BR
Tel: 01604 236880
Fax: 01604 236445
Email: ihanton@northamptonshire.gov.uk
SHELTER HOUSING AID CENTRE
Address: The Food Centre,
793 Avebury Boulevard
Central Milton Keynes
MK9 3JT
Tel: 0844 515 1876 Fax: 0844 515 2926 email: mkeynes@shelter.org.uk
Service Description:
Shelter does not operate a service in Corby or Northamptonshire. The service based in Milton Keynes provides advice and advocacy on any housing problem including: housing options, homelessness (advice and challenging decisions made by the Local Authority), mortgage and rent arrears, housing benefit, landlord and tenant disputes particularly disrepair, housing on relationship breakdown, to name but a few to maximise income and prevent homelessness. Shelter runs outreach sessions outside the city
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centre, and runs a county court advice desk on possession hearing days. Shelter runs a Single Persons Advice service specialising in helping single people access accommodation in the private sector and with landlords registered with Shelter. Shelter MK is part of the National Homelessness Advice Service funded by the DCLG a telephone service to provide advice to Citizens Advice Bureaux across the country on housing issues. As part of this contract Shelter is working with Local Authorities in Northamptonshire, Bedfordshire, MK and Aylesbury on developing protocols around homeless prevention.
Shelter nationally runs housing training courses, publishes housing books and leaflets, has a campaigning and policy department.
Contact: Helene Vancliff details above.
EDEN PARK
Eden Park is a support service managed by Leicester Housing Association which aims to reduce the impact of homelessness and social disadvantage through its provision of specialist supported housing catering for the support needs of teenage parents. Eden Park is committed to providing its service through individually tailored support and resettlement plans for every service user within a framework of equal opportunities, anti discrimination and respect.
Eden Park
Elizabeth Street,
Corby,
Northants,
NN17 1SP.
Tel: 01536 204315
Fax: 01536 206421
Zoe Hall, Senior Project Worker
Zoe.Hall@lha-asra.org.uk
VICTIM SUPPORT NORTHAMPTONSHIRE
VICTIM SUPPORT SERVICE
Northern Branch
4 London Road
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Kettering
NN15 7PP
Tel: 01536 417119
Fax: 01536 520691
Email: christine.thompson@victimsupport.org.uk (manager)
carol.banting@victimsupport.org.uk (caseworker)
chris.askew@victimsupport.org.uk (deputy manager)
Opening hours: Monday – Friday 9.30 am – 4.30 pm
Answer phone out of office hours
Service Description
Victim Support offers emotional and practical support and information to victims of crime, including domestic abuse. Reporting to police is not essential. Services are free and confidential and provided by paid and volunteer caseworkers.
We offer the following: Emotional support Practical help, including claiming criminal injuries compensation Information about the criminal justice process Information on other services
WITNESS SERVICE NORTH
(Magistrates’ courts in Wellingborough, Kettering and Corby)
PO Box 7261
Wellingborough
NN8 1WM
Tel and Fax: 01933 443688
Email: jill.matthews@victimsupport.org.uk (manager)
ailsa.moore@victimsupport.org.uk (deputy manager)
CROWN COURT WITNESS SERVICE
Northampton Combined Courts
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85/87 Ladys Lane
Northampton
NN1 3HQ
Tel and Fax: 01604 603978
Email: linda.smith@victimsupport.org.uk (manager)
alison.crask@victimsupport.org.uk (deputy manager)
Service Description
We offer the following:
information about court processes pre trial visit support at court
Referrals welcome from any agency, also self-referrals, by telephone, fax or e-mail.
NATIONAL VICTIM SUPPORTLINE 0845 3030900
COMMUNITY SAFETY TEAM _ CBC NEIGHBOURHOOD PRIDE
Vicki Rockall, Community Safety Strategy Manager, Corby Borough Council - Co-ordinate the work of the Crime and Disorder Reduction Partnership, the strategic lead for Domestic Abuse and Hate Crime.
E-mail: vicki.rockall@corby.gov.uk
Tel: 01536 464647
Karen Pancoust, Acceptable Behaviour Officer, Corby Borough Council - Co-ordinating Corby Borough Council's activities in dealing with anti-social behaviour leading operationally & strategically. Operational lead on Hate Crime & CCTV Manager
E-mail – karen.pancousts@corby.gov.uk
Tel - 01536 464254
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Helen Worrall, Parenting Support Officer, Corby Borough Council - offering support to parents of young people at risk/involved in anti-social behaviour - both 1-2-1 and group sessions for parenting.
E-mail – Helen.worrall@corby.gov.uk
Tel: 01536 464246
Target Hardening referral forms can be accessed through Mia Campbell. Once completed they can be forwarded to valerie.reynolds@northants.police.uk
HOME-START KETTERING AREA
The Zone, William Knibb Centre
Montagu Street
Kettering
Northants
NN16 8AE
Registered Charity No: 1114030
Company No: 5709942
Tel: 01536 484318 Fax: 01536 514960
Email: home-startkettering@lineone.net
Opening hours Monday – Friday 9.00am – 2.00pm - Answer phone out of hours.
Service Description
Home-Start is a voluntary home-visiting scheme in which volunteers offer support, friendship and practical help to families with at least one child under 5.
Who can Home-Start help?
Volunteers help parents going through difficult times including: Loneliness and isolation
CORBY
 davido.extraxim@gmail.com