Why Is It Important to Empower Employees?
[Workforce Management | December 15, 2011]
Q: We recently had our annual audit and learned we need to improve employee motivation and empowerment. What do other companies do to meet this requirement? What type of tool could we use as a process to measure our personnel's awareness of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
- Cognizant of Quality, safety and compliance coordinator, manufacturing, Sterling Heights, Michigan
A: The issues you present are the linchpin to an organization's success: providing a quality product and developing and maintaining a motivated workforce. You have taken the first important step of seeking a means to address your organization's challenges. The next important step is to determine if you have the talent on your staff to address these challenges. If not, you may need to either hire someone who has the ability to develop, facilitate and oversee your new quality process, or hire an outside consultant to assist you. Should you choose to purchase the services of a consultant, you may still need to hire or appoint someone to facilitate the process.
The process will need a champion and it should be the CEO (or someone who has the CEO's full support). Only a person at a higher level is able to hold managers accountable for full compliance to the process. All members of the management team must demonstrate that they are solidly in support to the process.
Organizations with a successful quality process share at least five key characteristics:
1. A plan with specific measurable goals that are consistent with the mission and vision statements.
2. Employee participation at all levels.
3. Effective systems for measuring process progress.
4. Open communications throughout the organization.
5. Accountability at all levels.
Review your vision and mission statements to ensure that they speak to where you want to be when success is achieved. Establish specific, measurable, achievable, realistic, and time-driven goals. These goals should be applied throughout the organization from administration through productivity to customer care.
Establish a plan and process that allows all employees to participate in identifying problems and roadblocks to a total quality process. Employees must feel free to identify problem areas at all levels of the organization without fear of reprisal and the ability to participate in a systemic problem-solving process.
A cross-section of the workforce population should participate in determining the best method of implementing the process and methods of measuring and communicating successes and failures to employees.
Keep score of success and failures by department, groups, projects and processes. Communicate results regularly so that employees know when to expect reports. In addition, provide periodic updates such as quarterly, semiannually, or annually in the form of a "state of the business" report.
When goals are not met, use the disappointment as an opportunity to learn what went wrong and what can be done to prevent another failure. Never use it as justification for punishment.
You are not only changing a few processes or a way of doing business. You may very well bring about a complete change to your company culture.
[Source: Lonnie Harvey Jr., JESCLON Group Inc., Rock Hill, South Carolina]
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2. Fw: Fwd: Truth of the life. 
Posted by: "Jaiprakash Zende" jaiprakash47@yahoo.co.in   jaiprakash47 
Sun Feb 12, 2012 10:14 pm 

Jayprakash B.Zende,
Consultant &  Freelance Trainer
2,Samarth Appts,
4,Neelkamal Society,
Karve Nagar,
Pune-411 052.
Ph.No. +91-20-25464582.
Cell No.+919422000574

Dear All
Very precise & valid words (Samyak Vani- in Pali)


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Posted by: "Jaiprakash Zende" jaiprakash47@yahoo.co.in   jaiprakash47 
Sun Feb 12, 2012 10:14 pm 

Jayprakash B.Zende,
Consultant &  Freelance Trainer
2,Samarth Appts,
4,Neelkamal Society,
Karve Nagar,
Pune-411 052.
Ph.No. +91-20-25464582.
Cell No.+919422000574

>Read any Indian newspaper from using the following link. It has option for 135 on various languages!!!
>With Warm Regards and Greetings 

be happy. 

" Your attempt may fail, but never fail to make an attempt." 
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4. Help with Recruitment 
Posted by: "Bhavini Gandhi" bhavini.gandhi@gmail.com   rtrbhavini 
Sun Feb 12, 2012 10:15 pm 

Dear All,

I need a list of recruitment / placement agencies/ consultants in Pune for
IT industry. I would be obliged if the list-contacts is-are emailed to
bhavini.gandhi@gmail.com so I can pass it to the person concerned. He has 8
years of work ex and is looking for better opportunities.


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5. Why do we get punishments immediately and awards very late? 
Posted by: "viji" viji123@yahoo.com   viji123 
Sun Feb 12, 2012 10:15 pm 

A person has asked why he get punished immediately but no rewards for
good things.  Appended below are a few answers, none of which I
believe are right (because doing good is a duty (dharm) and no reward should
be expected and it brings down the value of the good deed).

---------- Forwarded message ----------

On Thu, Dec 22, 2011 at 10:13 AM, nik> wrote:

It has been my experience that whenever I make a mistake I get a
punishment immediately but whenever I do a good thing I never get
awards or not even compliments.

Since childhood, it is a common experience that I keep on trying for
success and after long-long years when my motivation for achieving
that thing is completely gone and I have faced defeats regularly
during this process, only then I get success which no more has any
value left.

On the other hand, as soon as I make a mistake, I get a punishment.
Why does this happen?

Reply Received:

From: manoj gundawar

While in dream state we dont doubt the illusory nature of dream and
accept any rubbish experience like donkey waking towards someone
suddenly change into his/her dearest friend. Dream is a mind
Similarly walking state is another mind projection (e.g. When I am in
sleep, I am not aware of the world around me, I am only aware of dream
world, since mind is projecting only that on the Self)
Waking state is another dream state.
As long as you think these are real, you will be bewildered by it's
rules (there are none or we dont know how many there are ::)
Dont give too much significance to it's experience. Try to transcend it.
At least that is how I look at it and it helps in many ways.
Hope this helps.
Forgive typos, if any.

From: Gangadhar Garud


For getting fruits of the deal one has to remain always in present
tense. The good fruits may require some more efforts while in case of
efforts bringing you unacceptable fruits you feel the results are -ve


From: arindam bandyopadhyay

Dear Nikhil,

Congratulate yourself for this strange phenomenon in life.

To go by what the great men said, the more 'developed' a soul is, the
sooner he/she gets the outcomes of his mistakes. This helps him to
stay away from such mistakes in future, and stay firm on the right
path (which, according to Hindu belief, is the path of

On contrary, the awards for your good deeds/endeavours come a little
too late, when you have given up expectations. This again helps you to
stay clear of any pride or ego.

You are indeed blessed!

Paramhansji advised us to offer the outcome of all our deeds - good or
bad - to the lotus feet of the Mother.

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6. Fw: Professional VS Personal Ethics 
Posted by: "somnath roychowdhury" somdev67@yahoo.co.in 
Sun Feb 12, 2012 10:15 pm 

Must Read......

--- On Fri, 10/2/12, somnath.roychowdhury@ril.com <somnath.roychowdhury@ril.com> wrote:

Q: What is the difference between personal ethics and professional ethics?
Answer A: Professor Barbato:
Ethics is a word that can be used loosely, so it’s important to understand the meaning of this question by first discussing what is meant by personal ethics or professional ethics.
I assume the questioner is using the term personal ethics to mean one’s conscience and the term professional ethics to mean adherence to a professional code.  Sometimes those two roles can conflict.  For instance, we have cases of doctors who have refused to prescribe the morning after pill, because they believe it will terminate a human life.  In this case the doctor has decided that his personal ethics will guide him or her.  Alternatively, a police officer may enforce a law that they personally believe is unjust.  In this case the police officer has decided to put aside personal concerns and allow professional obligations to guide his or her behavior.  Likewise a judge may follow the law and impose the death penalty even though he or she may be personally opposed to it.
Typically people have resolved this by drawing a line between their role as a professional and their role as an individual.  They often decide to follow a professional code of ethics when they are acting as a professional even though they may personally disagree.  However, if your professional obligations put you in such a state of conflict that you feel you can’t uphold your personal ethics, then you have the option of resigning.
This dilemma is not limited to professional vs personal.  All of us are confronted with the reality of rules or laws that we personally believe are unjust or immoral.  We have to determine how to resolve this tension.  Being a pragmatic ethicist, I do not believe that we should always take a principled and extreme stance for every issue.  For instance, I am against the death penalty, but I don’t feel like moving out of New York State just because this state allows the death penalty.  At the same time, I believe that we must take a principled stance at certain times even if it requires us to pay a high cost.  Martin Luther King, Jr., is a good example of someone who was willing to go to jail in order to fight unjust laws that eventually were overturned in part because of his ethical leadership.
Answer B: Professor Palanski:
Ethics, which is the practice of becoming excellent at being human according to Socrates, is always conducted with respect to something. At first glance, we might think that personal (which is to say private, or pertaining to one’s life outside of work) and professional (which is to say public, or pertaining to one’s work life) are two separate categories, but I would suggest that this distinction is false.  Rather, they are two aspects of the same realm: namely, part of being human and functioning in the world.  Thus, personal ethics is probably more general, and is simply “practicing becoming an excellent human being” with respect to people and situations in everyday life (our family, our friends, our community).  Professional ethics is probably more specific, and is “practicing becoming an excellent human being” with respect people and situations in work life (co-workers, customers, suppliers, the company).
The basic underlying ethical values and commitments remain the same, but how they are enacted may differ.  For example, honesty is a virtue which is vital in both personal and professional settings.  However, the amount and type of information which I disclose to my spouse is much different than the amount and type of information which I disclose to my boss, my customer, or my competitor.  Further, the way in which I do so differs.  For example, accurate financial disclosure is a type of honesty. Financial disclosure within my household might mean that budgeting software is up to date and used regularly, but financial disclosure within my company might mean I need to comply with accounting principles and laws.  I can use whatever accounting system I like in my household, as long as the bills get paid.  I cannot, however, make up my own accounting system for use in a company, because there are specific traditions and laws to be followed in order to
demonstrate that I am truly being honest.
Answer C: Professor Rothenberg:  I think Professors Barbato and Palanski have covered many important points. I would like to add that I often see students who think that they should completely separate personal and professional ethics – i.e. you have one set of standards for work and one for the rest of your life.  In doing this, however, you risk being “amoral” and use the excuse that you were just following your professional code of ethics. One option is to have an idea of the principles and ideals you think are important, and then think carefully about situations where you think its OK to not act according to your ideals. What is at risk if you speak out? Who can be harmed?, etc..

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7. World's Important Days 
Posted by: "Balasubramanian Kalyanaraman" balasandilyan@yahoo.com   balasandilyan