his MarshallVOICES e-newsletter from Chris Harrer, MBA ’96, MSBA ’00, was sent to alumni about this project in late November 2010. MarshallVOICES is sent out to alumni, parents, and friends approximately every two weeks. If you do not receive these emails and would like to, please let us know and we will update/add you to the distribution list. Please e-mail your request, along with your name and e-mail address, to MarshallVOICES@marshall.usc.edu. 

What if I graduated from USC Marshall/Leventhal but did not receive a postcard/e-mail/call from PCI?
You may call Publishing Concepts toll-free at 1-877-889-4706 to help look up your record and update your directory information. If you need any further assistance or have questions beyond the print directory, please contact the USC Marshall Office of External Relations at 213.740.0038 or MarshallVOICES@marshall.usc.edu. 

Why is the USC Marshall School of Business using an outside contractor to complete this project?
With a dynamic network of 70,000+ alumni and friends in 90+ countries and a limited staff, the USC Marshall School of Business has partnered with a professional company to ensure the Directory is complete, accurate, and completed on time.

Who is Publishing Concepts (or PCI)?
PCI, also known as Publishing Concepts, is a Dallas, Texas-based company that creates and publishes alumni directories for educational institutions. PCI has been in business more than 90 years and was the nation’s first publisher of alumni directories. PCI partners with 17 of the top 25 universities as rated by U.S. News and World Report, including Princeton, Harvard, and Georgetown.

Who will be included in the directory?
The 2011 Alumni, Partners and Affiliates Directory will contain listings for USC Marshall School of Business and USC Leventhal School of Accounting alumni, USC Marshall Partners members, and former students of Executive Education programs, including Food Industry Management.

What information will be included in the print directory?
Standard information includes: name, former/maiden name, preferred class/year, home/work information, phone numbers, and preferred e-mail address, occupation and industry classifications, spouse/partner and children.

Can I choose for some or all of my information to not be printed in the directory?
Absolutely. You may tell the caller what information you would prefer to have excluded when you call to update/verify your information with PCI. 

What if there is an error in my USC Marshall/Leventhal degree information?
Degree information comes directly from official USC Marshall School of Business records. If you notice an error, please contact the USC Marshall School of Business Office of External Relations directly at 213.740.0038 or MarshallVoices@marshall.usc.edu. PCI operators are not authorized to make changes to official degree information.

How long do I have to make changes and still have them appear in the print directory?
Any changes submitted before August 12, 2011, will be reflected in the directory.

How and when can I order a 2011 print Directory? When will I receive it?
You may order a directory at the time you call PCI to update your information or anytime thereafter until September 12, 2011. Directories are scheduled to ship December 2011.

Is there an environmentally-friendly version of the print Directory?
Yes, alumni may purchase a CD-ROM of the 2011 Alumni, Partners, and Affiliates Directory.

What will the postcard/e-mail request look like?
The postcard/e-mail you will receive will be sent from Emily Laskin, Senior Associate Dean, External Relations, USC Marshall School of Business. The e-mail will be sent from the address of uscmarshallbusiness-reply@publishingconcepts.com. It will include the USC Marshall School of Business logo, an electronic signature, and your "Personal ID#" (a unique number only for this print directory). Currently, the only way the USC Marshall School of Business is collecting updates for this project is through the toll-free number.

If you receive any other suspicious mailings or e-mail messages requesting your information, these may be scams; the legitimate message will NOT ask you to reply via e-mail.* 

If you have any questions about the legitimacy of an e-mail message you receive, please feel free to contact the USC Marshall School of Business Office of External Relations 213.740.0038 or via e-mail to MarshallVoices@marshall.usc.edu.

*For those, especially overseas alumni, who have contacted USC Marshall with a special request to update your information by another means, you may receive an e-mail message directly from our PCI marketing coordinator, Mahshid Pourjavad, mpourjavad@publishingconcepts.com. 

What safeguards are in place to ensure that the information in the directory is not misused by PCI or by an individual?